Job Duties:

• Responsible for leading the company working closely with the parent and group companies.
• Design, develop and execute company strategies to achieve the purpose of our company and group which is to protect customers and society in their times of need.
• Direct business operations of Marine Cargo, Hull & machinery, and Overseas Travel Insurance to provide value through the resolution of customer and social issues in APAC region.
• Promote development and empowerment of human resources. Guiding the financial, technical, legal, compliance and other administrative activities.
• Optimize relationship with customers, claim settling agents, external business partners and internal colleagues.
• Foster the diversification and inclusion as the company culture and strategy.
• Manage all lines of business, i.e. Cargo, Hull and OTAI insurance claims and loss prevention activities.
• Ensure proper operation of the company, including accounting, human resources, IT, legal and compliance etc.
• Supervise the operation of claims handling agents for cargo by ensuring that the quality control of claims settlement procedures are enhanced and that claims processed are settled promptly and equitably in accordance with the principal’s claims policy.
• On behalf of the head of region group company, check, monitor and support the referral claims etc from Group Companies (GCs) and assist them to enhance the quality of their claim handling.
• Provide value-added services to clients and to support GCs by close cooperation with the parent company.

Requirements:

• University Degree, preferably with LLB/LLM or professional insurance qualifications.
• At least 10 years of experience handling and managing marine cargo, hull and machinery and P&I claims and loss prevention activities in an insurance company.
• Management skills including accounting, human resources, IT, legal and compliance.
• Advanced knowledge of Marine Cargo, Hull & Machinery, P&I and Japanese OTI insurance clauses.
• Experience in conducting the audit of the claim agents.
• Proficiency in Japanese language is required to handle Japanese clients, liaise with Japan HQ and to read Japanese reports/documents.
• Advanced report writing, presentation and communication skills both in English and Japanese language.
• Good global network with the international law firms, average adjusters, marine surveyors, correspondents, marine experts, salvors and OTI assistance service vendors.
• Good Customer response skills for Japanese clients.
• Excellent technical skills on Microsoft PowerPoint and Excel.

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

Concentrix+ Webhelp is looking for a Senior Director, Account Management, to drive the success and growth of existing strategic partnerships.

This role will drive the success and growth of existing strategic partnerships within an assigned account. This role is responsible for delivering on account revenue and gross margin targets as well as overall client satisfaction and driving innovation and continuous improvement in partnership with internal and external stakeholders in a matrix environment.

This role is responsible for delivering on account revenue and gross margin targets as well as overall client satisfaction and driving innovation and continuous improvement in partnership with internal and external stakeholders in a matrix environment.

Expected key activities include building relationships with client executive stakeholders including the C-suite, owning the client strategy/account plan, building and growing account relationships, overall operational performance and client satisfaction, and growing revenue/margin with the client. The focus of this role is on the sale and delivery of outsourced customer experience solutions including contact center solutions as well as software, analytics and other services, in order to drive better customer experiences and positive outcomes for the client.

The ideal candidate will also bring both a successful track-record in contact center sales selling outcome-based solutions as well as experience providing digital customer engagement solutions or have deep knowledge and sales experience, possibly in field sales.

Successful candidates will be able to build strong relationships within existing and new partners, as well as understand where the client needs intersect with Concentrix+Webhelp capabilities across all business lines.

Core Responsibilities

• Work to develop and refine client specific strategies and account plans including sales targets, forecasting, relationship mapping/ strategies, whitespace opportunities as well as growing existing business lines.
• Create and develop key client executive relationships, up to the C-suite, at target clients, while building consensus across multiple functional areas.
• Identify, articulate and synthesize client needs in order to close complex and comprehensive outsourcing engagements.
• Articulate client business strategies/needs and overlay Concentrix’ solutions to develop a client sales strategy to drive revenue.
• Drive a holistic sales strategy that represents a breadth of services (customer contact solutions, analytics, software, etc).
• Analyze client’s business needs and customize Concentrix offerings to meet those needs, including innovative outsourcing service approaches and an ROI/cost benefit analysis.
• Lead a team of subject matter experts through the sales and delivery processes by collaborating to drive all solution elements including training, HR, implementation, IT and operations.
• Deliver positive results in a matrixed/ cross-functional environment, both internally and within client accounts.

Experienced Desired

• Demonstrated ability to develop business relationships across all levels of an organization, including senior executives.
• Experience successfully managing long-term sales cycles which require precise management of projects across multiple organizations, both internally and externally.
• Successful track record of running multi-country and multi-continent client footprint and with distributed senior stakeholders.
• Strong knowledge of outsourced solutions and services sales; knowledge of contact center solutions is desired.
• High level of strategic thinking with the ability to execute tactically.
• Attention to detail and, when necessary, strong financial acumen.
• Ability to travel worldwide (~35% travel; post-COVID-19).
• Demonstrated ability to identify client business problems, assess risks and profitability, drive the development of strong mutually beneficial account plans and define the appropriate internal resources (technical assistance, project management, alternate sales channel support).
• Ability to engage and negotiate effectively with internal and external partners.
• Ability to establish and maintain trust by displaying honesty, integrity and ethical conduct.
• Ability to adjust quickly to shifting priorities and rapid changes.
• Required Education: BA/BS or similar work-related experience.
• Minimum of ten years working in outsourcing operations, sales and or consulting.
• Willing and able to roll up your sleeves.
• Relevant operational experience is desired but not required.

If this sounds like an interesting opportunity, hit apply!

The Director, Commercial Planning and Governance - Asia Pacific (APAC) will work directly with the Vice President of Revenue Management and Commercial Services - APAC, responsible to manage and govern (where applicable) programs, projects, and have business oversight responsibility on behalf of the APAC Commercial Services Organization. These will include developing and maintaining solutions, business processes, standards, procedures, and best practices.

The Director, Commercial Planning & Governance - APAC will lead and be responsible for managing key relationships both internally / externally through planning cycles, cadence and governance. The Director will communicate at a Senior leadership level of the Commercial Services organization including all direct reports of the Senior Vice President & Commercial Director - APAC. This position will help facilitate priority regional team meetings and own its cadence to drive discussion, decision, and alignment. This position will manage and support the annual process of identification of Commercial priorities, tracking and completion thereof. This role will play a key role in steering and co-leading the company’s planning and governance processes in close liaison with peer colleagues in other parts of the business and regions. This is a central position to go to with cross-collaborative reach.

The Director, Commercial Planning and Governance - APAC will additionally oversee the leadership and governance of Sales Performance for APAC, ensuring our program in APAC is fit for purpose.

What will I be doing?

As the Director, Commercial Planning & Governance - APAC, you will be responsible for performing the following tasks to the highest standard:

• Management / leadership of specific APAC Commercial Services Programs and Projects.
• Leading the co-ordination of yearly commercial program planning on behalf of the region.
• Management of business related workstreams within wider commercial services projects.
• Partner with Global Commercial Services Leadership groups to effectively develop project plans and represent the needs for APAC, supporting Global Commercial Services initiatives.
• Oversee successful implementation of new projects, maintenance and support of product enhancements with Commercial Services partners.
• Ensure that the APAC Commercial Services unit remains in control of its execution and is anticipating when we’re deviating (for better or worse) from plan and drives actions from this as a result.
• Proactively comes with proposals to the Leadership Team to course-correct our execution when off-plan.
• Governance and oversight to internal / external vendors (technology, process, project).
• Although the position does not have any Direct Reports, as a Project Manager, you will need to manage stakeholders at all levels and on multiple project workstreams.
• Lead the Senior Manager, Sales Performance Management - APAC to ensure the Sales Incentive Program for APAC is fit for purpose and relevant to needs.
• Lead SPM discussions on a global level and incorporate feedback from the APAC Leaders.

Planning and Governance

• Commercial Plan: PMO for APAC key initiatives and tactics.
• Commercial Strategic Blueprints: Formulation and implementation of the APAC commercial strategic roadmap.

Commercial Services Integration

• Franchise: Define Commercial Services Franchise support by function mirroring O&M.
• BPS: Launch Gen for Commercial Services implementation and advocacy.
• Working relationships: Establish framework between Commercial, Development, Operations and Owners.
• Value Proposition: Develop and launch Commercial Services Value Proposition.

Sales Performance Management

• Restart SIP: Relaunch SIP for all hotels.
• SCOUT: Renew operating method to advance cross-pollination.
• Continuous auditing: Be relentless about operationality and finding efficiencies driving global improvement.
• Non-monetary programs: Explore option to further engage Sales TMs.

Commercial Events

• Re-launch: Establish a commercial events calendar in line with performance cadence. Build a cross-functional team to support events production.
• Awards programs: Align with global Commercial recognition programs and facilitate delivery in region.

What are we looking for?

A Director, Commercial Planning and Governance - APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Minimum ten (10) years in analytical role.
• Minimum six (6) years in role requiring regular presentation to executive leadership.
• Minimum four (4) years managing staff or vendor relationships.
• Proven years of experience that includes leading a project management team.
• Experience in running larger cross-department and cross-company (planning) processes with a large organizational reach.
• Skilled in operational management, including running cross-functional initiatives, financial and business modelling, strategic options identification, consensus building, and implementation.
• Skilled at change management across an organization, both vertically as well as horizontally.
• Ability to stay on top of details, deliverables and anticipate and propose solutions to potential roadblocks to keep activities on track.
• Strong prioritization and decision-making skills with proven ability to manage multiple priorities and projects with deadlines.
• Ability to work effectively and influence others in a matrixed environment including working within and among teams and influence others at all levels.
• Strong communication skills.
• Critical thinking and analytical skills.
• Advanced Excel modeling, SQL, data retrieval and manipulation.
• MS Office (including PowerPoint presentation skills).
• Global Conference call participation (evening or early morning).

Leadership Behaviours

• Proactive enterprise leadership mindset to work across the Commercial Services organization within APAC and Global.
• Collaborator who will reach out to the business and proactively think through and set up efficient processes to deliver APAC needs.
• Global interactions with Senior Leadership roles within APAC and Global – confidence to speak and lead discussions.
• Ability to conceptualize and present thinking for strategic blueprints.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Hotel operations / sales experience.
• Tableau Desktop experience.
• Proven experience in large matrixed organizations.
• Proficient with Hilton software programs.

What is it like working for Hilton?

Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

• At least 10 years of driving experience and a spotless traffic record
• Strong work history and positive personality
• Emphasis on punctuality
• Standard working hours: Mon-Fri, 10 am to 7 pm
• Occasional overtime required, including weekends (fairly compensated)
• Company car provided, only for company usage and cannot be brought home

Position: Regional Sales Director, Vietnam, Salesforce

What you’ll be doing...

This Sales Director will lead Account Executives responsible for some of our most strategic customers in Vietnam. You will drive sales growth within Salesforce’s largest customers in Vietnam. The Sales Director is responsible for defining strategies for growing revenue, identifying enterprise-wide opportunities, and successfully running at both the strategic and operational levels. Requirements include outstanding executive presence and communication skills, excellent cross-functional team leadership, a strong command of large and sophisticated deal motions and solution selling, an excellent eye for business and customer advocacy, and the ability to encourage and influence teams for continuous development and growth of self, customers, and business.

Some of the things you will be doing...

You are the face of the company - comfortable calling on all levels of the C-Suite and managing new and ongoing relationships with senior executives

• Quota responsibility for the Vietnam, to meet and exceed sales goals
• Maintain key customer relationships, and develop and implement strategies for expanding our customer base
• Provide input, direction, and guidance to other staff in the region including Partner Management, Pre-Sales, and Marketing
• Conduct presentations and demonstrations with the Customer 360 Product suite, evangelize Salesforce as a company and its products, negotiate terms and contracts, and close deals
• Define and implement sales plans and strategies for enterprise accounts, including specific account plans, defining named accounts and territories, etc.
• Provide detailed and accurate sales forecasting and pipeline reports
• Ensure internal processes are followed, including the team’s adherence to supervising customer and transactional information in the CRM system and other sales and operational processes. Define new processes to increase overall productivity.
• Stay on top of the competition, competitive issues, and products
• Participate in team building and company growth activities including strategy setting, sales training, marketing efforts, and customer care
• Travel to customer locations in the territory to support sales efforts

Who you are...

Performer. Consistent overachievement of sales quota and revenue goals in Vietnam.

Sales Cycle Expert. You have expertise at the transactional and Enterprise levels. Consistent track record of building satisfied, loyal, and referenceable customers. You know how to “drive a deal”.

Go-Getter. Willing to go the extra mile with a strong work ethic; self-directed and resourceful. Ability to work autonomously with technical products and office applications.

Inspirational Leader & Culture Builder. You lead with passion, authenticity, humility, emotional intelligence, and integrity. You are a team and culture builder who embraces and exemplifies Salesforce core cultural values and possesses proven success working within a highly matrixed organization. You excel at developing and cultivating strong relationships across all functions.

You are a Recruiter! Salesforce hires company builders; employees are expected to be on the constant lookout for the best talent to bring on board, helping Salesforce continue to build one of the best companies in the world.

Who is Salesforce?
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.

As a team lead, you will support CISO with engagement and supporting Com Care Sector on Cyber Security initiatives, to provide outreach to Community Care Sector on Security Best Practices.

• Drive the HIB Compliance program and outreach to the Sector.
• Support CISO in managing Sector Cyber Security team.
• Support the Sector & Digitization team engagement with Sector on Cyber Security
• Drive the Cyber Essential+ certification & Trust Mark certification program

Job Requirements:

• Degree in Information technology with at least 15 years of working experience in Cyber Security or IT
• Professional certification in CISM, CRISM, CGEIT is good to have
• Relevant working experience in both vendor and end user environment
• Proven track record in positions to provide consultancy or advisory to internal or external customers
• Cyber Security Governance and Assurance Knowledge
• Good stakeholder management, IT/Cyber Risk Management
• Good understanding of Cyber Security best practices and standards (NIST, ISO27000, Cyber Kill Chain, MITRE)

A world empowered by autonomy. We build robotic vehicles to improve logistics safety, forge a greener Earth, and enhance human lives.

We are a closely-knit team aspiring to change the world through disruptive technology. We are innovators. We are tinkerers. We are problem-solvers. And we have a fair amount of magic dust up our sleeves. We have a plan for fleet-level deployment of autonomous vehicles, and we are looking for the best-of-the-best to join us in making this a reality.

About Venti Technologies

Based in the U.S. and Asia, Venti Technologies is the leader in safe-speed autonomous logistics systems, developing the future of goods transportation. Using rigorous mathematics, deep learning, and theoretically-grounded algorithms, Venti has a proprietary collection of autonomy technologies including a suite of powerful logistics algorithms. Venti’s proven value proposition of saving costs, increasing vehicle utilization, and improving safety is recognized by customers and driving growth. Launched in 2018, Venti brings together an unsurpassed team internationally. The company has autonomous systems deployed in Asia for industrial and logistics sites and a growing pipeline. Venti has offices in Cambridge (Massachusetts, USA), Suzhou (China), and Singapore – our Asian headquarters.

As the Commercial Director, you will responsible for spearheading our sales efforts and grow early adoption of the products as we build to be the market leader in the region. Leveraging your existing connections and leads, you will actively seek out new business opportunities and establish strong relationships with key stakeholders in industries such as logistics, ports, airports, and other relevant sectors. Your expertise in solution selling and understanding of the unique challenges and opportunities within the supply chain management domain will be crucial in driving revenue growth and positioning Venti’s autonomous vehicle technology as the go-to solution in the market.

Role responsibilities

• Act as the primary point of contact for potential clients in the supply chain management space, including logistics providers, ports, airports, and other relevant entities.
• Identify and proactively pursue new business opportunities, leveraging your existing network and conducting market research to expand our customer base.
• Build and nurture strong relationships with key decision-makers and influencers, understanding their pain points and providing tailored solutions that demonstrate the value of our autonomous vehicle technology.
• Collaborate closely with internal teams, including engineering, operations, and marketing, to develop customized proposals and address customer requirements.
• Drive the entire sales cycle, from prospecting and qualifying leads to negotiating contracts and closing deals.
• Meet and exceed sales targets, regularly reporting on sales activities, pipeline, and revenue projections to the leadership team.
• Stay up-to-date with industry trends, competitor activities, and emerging market opportunities to identify strategies for gaining a competitive edge.

Required experience

• Proven experience (15 years+) in a senior leadership role driving revenue growth in a hybrid/enterprise software and hardware business
• Deep understanding of sales processes, pipeline management, and closing large-scale customers partnerships with $5 million+ annual revenues
• Understanding of complex and challenging clients with the ability to engage at the C suite level and establish buy-in at all levels .
• Track record of leading the establishment and maintenance of partners and customers, and the building of revenues in new-economy technology-based products and services
• Deep high-level contacts within the logistics or an affiliated industry
• Knowledge of corporate partnership legal agreements, large negotiations, finding win-win operating structures, and working in long term partnerships with other companies
• A reputation for honest, fair and financially sophisticated relationships with partners.
• Personal integrity, commitment to people -- demonstrated relationship builder, passion for 360o excellence, strong analytical capabilities
• Entrepreneurial mindset with a passion for disruptive technologies and innovative business models
• Deep familiarity with a high-tech R&D-heavy organization will be a big plus.
• Ability to speak fluently one or more Asian languages is very desirable

We also offer world-class benefits, fantastic culture, flexible working arrangements, and a great international working environment. Come and join us!

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Secretary / Executive Assistant to support the management team through the next phase of growth and development roadmap.

Duties:

• Provide full spectrum of secretarial support to Director
• Conduct market research and organizational activities on behalf of Director
• Assist in HR related matters
• In charge of all private and confidential materials of the organization and Director
• Schedule internal/external conference meetings and company events
• Manage virtual platforms and social media account
• Attend to personal matters for Director and family
• Perform any other ad-hoc tasks assigned

Requirements:

• Diploma / Degree in any discipline
• No experience Needed (Training Provded)
• Able to work in fast-paced environment
• Comfortable with multi-tasking
• Maintains confidentiality and possess sense of urgency
• Highly organised, detail-oriented and responsible

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

ABOUT THE COMPANY

Global Centre for Maritime Decarbonisation (GCMD)

The Global Centre for Maritime Decarbonisation (GCMD) was established as a non-profit organisation on 1 August 2021 with a mission to support the decarbonisation of the maritime industry by shaping standards, deploying solutions, financing projects, and fostering collaboration across sectors.

Founded by six industry partners namely BHP, BW Group, Eastern Pacific Shipping, Foundation Det Norske Veritas, Ocean Network Express and Seatrium (formerly Sembcorp Marine), GCMD also receives funding from the Maritime and Port Authority of Singapore (MPA) for qualifying research and development programmes and projects. To-date, over 100 centre- and project-level partners have joined GCMD – contributing funds, expertise, and in-kind support to accelerate the deployment of scalable low-carbon technologies and lowering adoption barriers.

GCMD is strategically located in Singapore, the world’s largest bunkering hub and second largest container port.

RESPONSIBILITIES

The Director of Partnerships is responsible for developing and executing partnership strategies to advance the mission of GCMD, foster collaboration, and enhance GCMD’s position within the industry. He/She will play a crucial role in identifying and cultivating strategic alliances with key stakeholders, including industry players, government agencies, and technology partners. The position reports to the Chief Executive Officer and interfaces closely with the Research & Projects and Comms team.

Partnership strategy development

• Develop a comprehensive understanding of industry trends, key players, and emerging technologies.
• Formulate and execute a strategic partnership roadmap aligned with organisational goals
• Identify and evaluate potential partnership opportunities to support the decarbonisation mission of GCMD

Relationship management

• Build and maintain strong relationships with existing and potential partners across the ecosystem, including shipowners, shipbuilders, charterers, technology providers, financial institutions, and government agencies
• Serve as the primary point of contact for key partners, ensuring a high level of satisfaction and collaboration
• Work closely with internal teams to align partnership activities with overall mission objectives
• Coordinate and maintain partnership database.
• Develop plans and processes to track, manage and engage partners. Initiate discussions with leadership team in a timely manner on partnership renewals.

Negotiation and contracting

• Lead negotiations for partnership agreements, ensuring favourable terms and mutually beneficial outcomes
• Draft, review, and finalise partnership contracts and agreements in consultation with the Corporate Services team
• Prepare information and papers to seek board approval for new partnerships

Market analysis and research

• Conduct market research to identify potential areas for collaboration and partnership
• Stay informed about industry developments, competitive landscapes, and regulatory changes that may impact partnerships

QUALIFICATIONS, SKILLS, EXPERIENCE

• Minimum bachelor’s degree in Maritime, Business, Marketing, or related field
• Proven experience in developing and managing partnerships in the maritime sector
• In-depth knowledge of the maritime industry, including key players, trends, and regulatory landscape.
• Strong negotiation, communication, and interpersonal skills
• Demonstrated ability to think strategically and execute tactically
• Track record of successfully driving business growth through strategic partnerships
• Passionate about sustainability and maritime decarbonisation
• Team player, highly motivated, ability to work independently and confidently under pressure
• Travel is required