GOODWOOD PARK HOTEL SINGAPORE

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Information Technology (IT) Department.

Reporting to the Director of Finance, your job responsibilities include, but not limited to:-

· Responsible for the development and management of the entire IT infrastructure in the Hotel.

· Review and enhance IT procedures, licensing and security policies,

· Participate in vendor selections, reviews and performance management of suppliers.

· Work with internal cross-functional teams on IT process enhancements and new project requirements.

· Provide technical IT leadership and overseeing support, maintenance, changes and upgrades to the relevant IT applications and solutions.

· Responsible for the performance and staff development in the IT department.

· Perform any other duties as many be assigned from time to time by the Management.

Requirements:

· Minimum Diploma or Degree in Computer Studies/Information Systems

· Minimum 5 years of IT experience in the hotel industry

· Hands-on knowledge in hotel business applications such as Opera PMS, S&C, Materials Control, SAP and POS

· A self-driven and strong team player with the ability to work independently

· Meticulous and organised

· Strong project and time management skills

· Possess good interpersonal and communication skills

JOB SUMMARY / JOB OVERVIEW:

The Marketing Manager is responsible for managing activities to create, communicate, deliver, and exchange offerings that have value for customers, clients, partners, and other stakeholders that the company considers as important to achieve business goals. He/She utilises marketing as well as market research and analysis to drive the formulation of marketing strategy and planning.

He/She plans and oversees a broad range of initiatives including product and business service launches, advertising, email efforts, events, and social media communications. The Marketing Manager oversees the production of all promotional materials and marketing campaigns.

DUTIES & RESPONSIBILITIES:

• Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
• Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
• Conducts an analysis of the effectiveness of marketing campaigns
• Interviews, hires, and trains marketing staff members
• Establishes marketing goals based on past performance and market forecasts
• Oversees current offerings and comes up with initiatives for new products or services
• Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
• Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
• Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
• Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
• Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
• Works within the department budget to develop cost-effective marketing plans for each product or service
• Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
• Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
• Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
• Plays an active role in improving the development of customer database
• Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
• Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
• Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

Role Summary

The Operating Manager is responsible for overseeing the day-to-day operations of the business to ensure the smooth and efficient running of all departments. This role involves managing staff, ensuring high levels of customer service, maintaining operational standards, and overseeing financial performance. The Operating Manager will also be responsible for ensuring compliance with health and safety regulations, managing inventory and supplies, and driving marketing and promotional efforts to optimize operational performance.

Key Responsibilities

1. Staff Management:

• Provide leadership and support to ensure staff productivity and morale.
• Conduct performance evaluations and provide feedback for employee growth and development.

2. Customer Service:

• Ensure excellent customer service standards are met consistently.
• Monitor customer satisfaction and implement strategies for improvement.

3. Quality Control:

• Develop and enforce quality control procedures to ensure products and services meet company standards.
• Conduct regular inspections and audits to identify areas for improvement.

4. Financial Management:

• Oversee budgets, financial reporting, and profitability analysis.
• Monitor and manage operational costs and expenses.
• Ensure adherence to financial targets and business performance goals.

5. Inventory and Supplies Management:

• Ensure adequate inventory levels are maintained, avoiding overstocking or stockouts.
• Monitor inventory turnover rates and adjust purchasing strategies accordingly.

6. Health and Safety Compliance:

• Ensure all operational activities comply with health, safety, and environmental regulations.
• Conduct regular safety audits and implement corrective actions.

7. Marketing and Promotion:

• Monitor the effectiveness of marketing campaigns and adjust as needed.
• Develop community outreach and customer engagement strategies to increase brand visibility.
• Track customer trends and feedback to help shape future marketing initiatives.

8. Operational Efficiency:

• Streamline processes to improve operational workflow and reduce inefficiencies.
• Implement and monitor key performance indicators (KPIs) for operational success.
• Identify and recommend areas for operational improvements and innovation.

Requirements

1. Education & Experience:

• Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred).
• Proven experience (2-5 years) in operations management, preferably in a similar industry.
• Strong leadership and team management skills.

2. Skills & Competencies:

• Excellent communication, organizational, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of financial management, budgeting, and cost control.

3. Other Qualifications:

• Understanding of health and safety regulations and compliance.
• Ability to work under pressure and meet deadlines.
• Flexibility to adapt to changing operational demands.

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Establish operational plans for the business function.
• Facilitate innovation and lead managers to manage change.
• Help with the innovation process within the organization.
• Lead managers to develop organizational and governance strategies.
• Manage compliance with food and beverage hygiene policies and procedures.
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper managemen

Job Description:

TCI Express Pte Ltd, a leading logistics and supply chain solutions provider specializing in air freight services, is hiring an experienced Business Development Manager to drive aggressive growth in the air freight sector.

This role will focus on identifying and securing new business from the ground up. The successful candidate will be responsible for prospecting, generating leads, building new client relationships, and establishing TCI Express as a preferred partner for air freight services in both established and emerging markets.

Key Responsibilities:

1.⁠ ⁠New Business Acquisition:

- Take full ownership of lead generation and business development efforts to acquire new clients from scratch.

- Actively seek out and identify new opportunities in air freight and logistics through cold calling, networking, attending industry events, and other prospecting activities.

- Develop and execute strategies to approach potential clients, assess their needs, and introduce TCI Express as a valuable solution provider.

2.⁠ ⁠Client Relationship Building:

- Establish and nurture long-term relationships with new clients, becoming their trusted point of contact for air freight services.

- Engage with key decision-makers across multiple industries (e.g., e-commerce, manufacturing, pharmaceuticals) to understand their needs and offer tailored solutions.

- Successfully manage the client onboarding process, ensuring smooth transitions from initial contact to service implementation.

3.⁠ ⁠Sales Target Achievement:

- Drive a high volume of new business opportunities and consistently meet or exceed sales targets and KPIs set by the company.

- Work independently to generate sales from scratch, with a focus on high-impact results rather than inheriting existing accounts.

- Maintain an active pipeline, reporting progress and key metrics to senior leadership.

4.⁠ ⁠Market Research & Industry Intelligence:

- Conduct comprehensive market research to identify industry trends, new market segments, and untapped business opportunities in the air freight and logistics sectors.

- Keep up-to-date on competitor activities, market conditions, and emerging client needs, adjusting strategies as needed to stay ahead.

5.⁠ ⁠Negotiation & Closing Deals:

- Lead the negotiation process, from initial discussions to contract finalization, ensuring agreements are in place that benefit both TCI Express and the client.

- Develop customized pricing proposals and service offerings that meet client specifications and expectations.

- Drive the closing process, managing all aspects of the deal cycle with a focus on securing long-term business.

6. Reporting & Performance Monitoring:

- Regularly track and report sales activities, progress, and outcomes, adjusting strategies based on performance data.

- Provide feedback on market conditions, client feedback, and sales challenges to senior management.

Qualifications:

•⁠ ⁠Experience:

1.⁠ ⁠Minimum of 2 years of business development experience in the air freight, logistics, or supply chain industry. Proven success in building new client relationships and closing new business.

•⁠ ⁠Education:

1.⁠ ⁠Bachelor’s degree/Diploma

•⁠ ⁠Skills:

1.⁠ ⁠Strong knowledge of air freight services, international logistics, and global shipping networks.

2.⁠ ⁠Exceptional prospecting, cold-calling, and lead generation abilities.

3.⁠ ⁠Demonstrated experience in negotiating contracts, pricing, and closing deals.

4.⁠ ⁠Excellent communication, presentation, and negotiation skills.

5.⁠ ⁠Strong self-motivation with a results-driven mindset and ability to work autonomously.

Benefits:

1.⁠ ⁠Competitive salary with an attractive commission structure based on performance.

2.⁠ ⁠⁠Opportunities for professional growth and development within a rapidly expanding company.

3.⁠ ⁠⁠Dynamic and entrepreneurial work environment.

Job Description

Responsible for all operational aspects of the hotel including proper discipline in all departments to ensure all our guests are getting the best service at all times.

KEY RESPONSIBILITIES:

• Be aware at all times as to the condition of the house, particularly relating to the number of rooms available and occupied and ensure this information is current and accurate.

• Observing and directing personnel when necessary on the following:

- Allocating and processing of guest rooms

- Meeting and escorting VIP guests

- Giving general information, assistance to guests

• Monitoring of D/M Log Books for special requests, instructions and information recorded and action taken or to be taken.

• Conduct Room Inspections with particular emphasis on cleanliness and standard set up.

• Carry out site inspection of other hotel areas regularly.

• Liaise regularly with Housekeeping Department regarding all special requests, full house situations and for general problem solving.

• Effectively handle all guest complaints with tact and diplomacy.

• Manage and maximize occupancy, revenue and average rate while maintaining high service standards via the upselling programs within the department.

• Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures.

• Ensure compliance with legislated health and safety requirements within the workplace and be familiar with the emergency procedures on fire prevention, fire drill, guest accidents, associate accidents, bomb threat suspicious parcel, procedures on serious crime occurrence, death of a guest, stalled elevators, power failure and any other emergencies.

Our client, is a well-established international bank with a significant presence in Asia, is seeking an experienced Private Banker to join their team and support business expansion in the North Asia market.

about the job:

• Serve as the primary advisor ensuring proactive communication and a high level of responsiveness in addressing client needs.
• Design and implement customized investment strategies and wealth management plans.
• Provide guidance on a wide range of financial services, including asset allocation, tax optimization, and estate planning.
• Drive client acquisition efforts, growing the HNW and UHNW client base through networking, referrals, and strategic partnerships.
• Collaborate closely with internal product and investment teams to deliver holistic solutions and maximize cross-selling opportunities.
• Conduct regular portfolio reviews and make adjustments as needed to align with the bank's risk framework and ensure continued suitability for clients.

skills and qualifications required:

• Bachelor’s degree in Finance/Business/Economics or a related field.
• Minimum 8 years of experience in private banking and/or wealth management.
• Proven track record of managing and expanding a portfolio of HNW and UHNW clients.
• Strong knowledge of investment products, financial markets and economic factors.
• Proficiency in Mandarin is preferred given the client base.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Clinic Manager

Role and Responsibilities in a TCM Clinic

The Clinic Manager is responsible for overseeing the daily operations of the TCM clinic, ensuring high-quality patient care, smooth workflow, and alignment with the clinic’s business goals.

This role involves managing staff, coordinating with physicians, and implementing strategies to optimize revenue and operational efficiency.

Key Responsibilities

1. Operations Management

• Oversee day-to-day clinic operations, ensuring all processes run smoothly.

• Implement and maintain Standard Operating Procedures (SOPs) for efficiency and compliance.

• Coordinate with therapists, physicians, and counter staff to ensure patient flow is well-managed.

• Monitor inventory levels of herbs, supplements, and medical supplies, ensuring timely replenishment.

2. Sales and Revenue Management

• Drive revenue growth by setting and monitoring sales targets for packages and services.

• Collaborate with sales consultants to develop effective promotional strategies.

• Analyze sales data and prepare reports to identify trends and opportunities for improvement.

• Ensure proper tracking of patient appointments, payments, and package renewals.

3. Staff Management and Development

• Lead, train, and motivate staff to deliver excellent service and achieve clinic goals.

• Schedule and assign tasks to employees, ensuring adequate coverage for all shifts.

• Conduct performance reviews and provide constructive feedback to staff.

• Resolve conflicts and foster a positive, team-oriented work environment.

4. Patient Experience

• Ensure a welcoming and professional environment for all patients.

• Handle escalated patient complaints and work to resolve them promptly and professionally.

• Monitor patient satisfaction through feedback forms and surveys, and implement improvements as needed.

• Educate staff on maintaining high standards of customer service and patient care.

5. Marketing and Outreach

• Coordinate with the marketing team to promote the clinic’s services, packages, and events.

• Organize health talks, workshops, and community outreach programs to attract new patients.

• Build partnerships with local businesses, insurance providers, and community organizations to expand the clinic’s network.

6. Compliance and Reporting

• Ensure the clinic adheres to all health and safety regulations, as well as TCM industry standards.

• Maintain accurate records of clinic operations, including staff schedules, sales data, and patient information.

• Prepare monthly reports on clinic performance for management review.

• Stay updated on relevant policies and trends in the TCM and healthcare industries.

Essential Skills and Qualities

• Leadership: Ability to lead a diverse team and foster collaboration.

• Problem-Solving: Quick and effective resolution of operational and patient-related issues.

• Communication: Strong interpersonal and communication skills to engage with patients, staff, and external partners.

• Organization: Exceptional multitasking and time management abilities.

• Sales Acumen: Understanding of sales strategies to drive revenue growth.

• Cultural Awareness: Familiarity with TCM principles and practices to align with the clinic’s missions.

Shift work Mon-Sat

Must be able to communicate in English and Chinese

Are you a dedicated Nurse Manager with a passion for Obstetrics & Gynecology (O&G)? Join a prestigious healthcare organization in the heart of the city!

What You’ll Do:

• Lead and oversee nursing operations within the O&G department
• Ensure high standards of patient care and safety
• Manage, train, and support a team of skilled nurses
• Collaborate with multidisciplinary teams for optimal patient outcomes
• Drive improvements in clinical practices and operational efficiency

What We’re Looking For:

• Registered Nurse with O&G experience
• Proven leadership and team management skills
• Strong communication and organizational abilities

Why Join Us?

• Convenient central location
• Office hours with a 5.5-day workweek
• Attractive salary and benefits package

Job Requirements:

Location is at Kent Ridge

Mon - Fri 830am-6pm

• Foster and manage relationships and communications between users and procurement
• Perform procurement planning with departments
• Provide regular reporting of procurement performance and spend analysis
• Develop a sound supplier network, manage supplier relationships and contracts
• Analyse and identify potential consolidation opportunities under strategic buys to optimise procurement efficiencies
• Provide end-to-end support and guide users on procurement policy, procedures and system
• Perform sourcing for General Goods and Services (GGS) category.
• Administer quotation and tender processes and review procurement documents,
• Participate in the evaluation of bids and conduct negotiations to ensure value for money, prepare recommendation reports, and facilitate the approval and award of bids in consultation with users
• Perform procurement transactions timely
• Identify opportunities to streamline procurement processes and improvements

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)
Recruit Express Pte Ltd (EA: 99C4599)

Scope:

• Conduct market research, data analysis and organise information for marketing strategy
• Organise and coordinate programme outreach in a timely and cost-effective manner
• Initiate and organise discussion with various partners and stake holders for program outreach.
• Organise and coordinate local and overseas roadshows and info sessions.
• Prepare programme collaterals
• Oversee digital marketing campaign
• Create social media contents
• Follow up on various marketing efforts to track the effectiveness
• Enhance programme branding.
• Plan & execute engagement activitie
• Oversee administrative support required
• Process claims from grants, where available
• Attend to audit query and exercise.

Requirements:

• Bachelor degree in any discipline, preferably with 3 to 5 years relevant work experience in university school environment
• Knowledge in marketing, branding and project management is ideal
• Budget planning and revenue projection
• Experience in processing claims from grants
• Capability to work independently to drive the execution of projects
• Demonstrated resourcefulness, strong problem-solving skills, and the ability to multitask efficiently

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

Financial Close and Reporting

• Manage period-end closing process
• Responsible for balance sheet substantiation and ensure timely GL accounts reconciliation
• Research technical accounting issues for compliance
• Lead the local team for Group Finance system projects and Group financial controls and reporting inititiaves

Statutory Reporting and Audits

• Prepare annual financial statements and accounting schedules
• Liaise with external auditors on relevant matters
• Manage external audit process
• Manage internal audit review on Singapore Finance functions.

Regulatory Reporting

• Manage the preparation of local regulatory reporting
• Maintain and implement effective controls over finance systems and process of Regulatory Reporting
• Responsible for review and accurate submission of MAS returns.
• Implement effective tracking mechanism for all MAS query and notification to ensure timely compliance of all regulatory reporting requirements.
• Manage external vendors (if any) for regulatory reporting system implementation and maintenance
• Lead the local team for any new local regulatory reporting project and initiatives

Tax Filing / Tax Query

• Manage and comply with local tax filings including corporate income tax and indirect taxes

[Kayslyn Lim Khai Ling] [Personnel EA Registration Number: R1104685]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted

Job Description:

Financial Close and Reporting

• Manage period-end closing process
• Manage financial accounting process and finance system GL control
• Responsible for balance sheet substantiation and ensuring timely GL accounts reconciliation
• Ensure proper maintenance and control over the data in General Ledger (“GL”) including AOV (Accounts Owners Verification) and KRI (Key Risk Indicator) submissions.
• Lead the local team for Group Finance system projects and Group financial controls and reporting initiatives

Statutory Reporting and Audits

• Prepare annual financial statements and accounting schedules
• Liaise with external auditors on relevant matters
• Manage external audit process by coordinating inputs with relevant internal stakeholders
• Manage internal audit review on Singapore Finance functions.

Regulatory Reporting

• Manage the preparation of local regulatory reporting ensuring reporting quality and timeliness for daily, monthly, quarterly and annual submissions
• Maintain and implement effective controls over finance systems and process of Regulatory Reporting
• Timely and accurate reply to regulators' queries on submitted returns and manage any ad hoc regulatory query/survey
• Manage external vendors (if any) for regulatory reporting system implementation and maintenance
• Lead the local team for any new local regulatory reporting project and initiatives

Tax Filing / Tax Query

• Manage and comply with local tax filings including corporate income tax and indirect taxes
• Implement effective process control to ensure accurate and timely tax submission and payments.
• Liaise with external tax agents on relevant matters
• Ensure timely communication to relevant stakeholders on any ad hoc queries from local tax authorities and engage the external tax agent to prepare a necessary analysis to respond to the regulator on a timely basis.

Requirements:

• Degree of a relevant discipline
• 5 years of relevant experience

How to Apply:

Interested applicants, please email your resume to [email protected]

Kindly note that only shortlisted candidates will be contacted.

Zoey Chng Chu Xin

CEI No: R24125496

Recruit Express Pte Ltd

EA Licence No: 99C4599

DUTIES & RESPONSIBILITIES:

1. Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
2. Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
3. Conducts an analysis of the effectiveness of marketing campaigns
4. Interviews, hires, and trains marketing staff members
5. Establishes marketing goals based on past performance and market forecasts
6. Oversees current offerings and comes up with initiatives for new products or services
7. Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
8. Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
9. Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
10. Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
11. Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
12. Works within the department budget to develop cost-effective marketing plans for each product or service
13. Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
14. Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
15. Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
16. Plays an active role in improving the development of customer database
17. Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
18. Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
19. Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

A salon supervisor has a crucial role in managing day-to-day operations, ensuring high standards, and maintaining a positive experience for both clients and staff. Here’s a typical job scope:

1. Customer Service Management

• Greet clients, manage appointments, and address client inquiries or complaints.
• Ensure all clients have a positive experience and that service standards are consistently met.

2. Team Supervision and Training

• Supervise salon staff, including stylists, assistants, and receptionists.
• Conduct regular training to keep staff updated on new techniques, products, and services.
• Mentor and motivate the team to meet performance goals and maintain high morale.

3. Sales and Inventory Management

• Promote salon services, packages, and retail products to maximize revenue.
• Manage inventory, order supplies, and track product usage to avoid shortages or excesses.
• Monitor sales targets and implement strategies to boost sales.

4. Operations and Administration

• Oversee salon cleanliness, hygiene, and safety standards, ensuring compliance with health regulations.
• Manage schedules to ensure adequate staff coverage during peak and off-peak hours.
• Handle payroll, timesheets, and attendance records.

5. Financial Management

• Track daily sales, manage cash flow, and prepare financial reports.
• Assist in budgeting and ensure cost-effective use of resources.

6. Marketing and Client Retention

• Collaborate on promotional activities, social media presence, and marketing campaigns.
• Implement strategies to retain clients, such as loyalty programs and personalized service.

7. Conflict Resolution

• Address and resolve conflicts among staff and between clients and staff.
• Enforce salon policies and handle disciplinary actions as needed.

Job Summary

The Product Marketing Manager will be responsible for leading the hotel through a strategic repositioning to elevate its market presence, guest experience, and brand reputation. This role is key to reshaping how the hotel is perceived, attracting diverse audiences, and continuously enhancing the guest journey. By analysing market trends, competitive insights, and guest feedback, the Product Marketing Manager will identify and act on opportunities to distinguish the hotel and create compelling narratives that engage both new and returning guests.

This position requires a hands-on approach, especially in the early stages, as the Product Marketing Manager will initially manage campaigns, content, and strategy execution directly until a lean team is developed. The ideal candidate is an innovative professional who understands the intricacies of hospitality marketing, values guest experience, and possesses the strategic vision to amplify the hotel’s brand. This individual will work closely with the General Manager, sales, and F&B teams to ensure cohesive and impactful branding across all touchpoints.

Key Responsibilities:

Market Analysis & Positioning:

• Conduct comprehensive market research to understand current trends, competitor positioning, and guest preferences within the hospitality segment.
• Develop and execute a market repositioning strategy to differentiate the hotel and emphasise its unique attributes.
• Identify and prioritise target audience segments, creating tailored marketing messages and campaigns that appeal to each segment.

Brand Development & Guest Experience:

• Collaborate with internal teams to craft and communicate a distinctive brand narrative that reflects the hotel’s heritage, service philosophy, and guest-focused experience.
• Partner with operations, F&B, and guest experience teams to identify enhancements to the guest journey that align with the repositioned brand vision.
• Implement initiatives to gather guest feedback, analyse insights, and work with relevant teams to continuously elevate guest satisfaction and brand loyalty.

Campaign Management & Execution:

• Develop, execute, and manage marketing campaigns across various channels (digital, print, social media, email) to drive awareness, engagement, and bookings.
• Ensure that all campaigns are brand-consistent, visually compelling, and aligned with the repositioning objectives.
• Work with the sales team to create promotions and packages that drive occupancy during off-peak periods and appeal to specific guest segments.

Content Creation & Storytelling:

• Develop engaging content that captures the essence of the hotel experience, from accommodations to unique F&B offerings, and tells the hotel’s story to a wider audience.
• Oversee the creation of high-quality marketing collateral, working with designers, photographers, and videographers to ensure impactful visuals and messaging.
• Create and maintain an editorial calendar, producing content that is seasonally relevant and aligned with market trends.

Team Development & Channel Ownership:

• Build and lead a lean marketing team over time, with potential for growth as the hotel’s in-house capabilities expand.
• Take ownership of all marketing channels, with a long-term vision of bringing website management, digital marketing, and other channels in-house, reducing reliance on external consultants.
• Develop efficient internal workflows to ensure consistency, agility, and alignment across all brand communications.

Performance Analysis & Optimisation:

• Track, analyse, and report on the effectiveness of marketing campaigns, using insights to refine and optimise future initiatives.
• Conduct regular competitive benchmarking to assess the hotel’s offerings and guest experiences within the market.
• Adjust marketing strategies based on performance metrics to ensure they contribute to revenue growth, brand equity, and guest retention.

Requirements:

• Bachelor’s degree in Marketing, Business, Hospitality, or a related field (Master’s degree preferred).
• 5+ years of experience in product marketing, brand management, or marketing, ideally within hospitality or related sectors.
• Strong understanding of market positioning, brand strategy, and consumer behaviour.
• Exceptional communication skills with the ability to craft compelling stories and brand messages.
• Hands-on experience with digital marketing channels, content creation, and campaign management.
• Ability to analyse and act on market and performance data to drive results.

Preferred Skills:

• Knowledge of Generative AI and its applications in marketing.
• Experience with CRM, digital analytics tools, and project management software.
• Proven experience with customer feedback tools, market research, and competitive analysis.

Our client, a leading bank in Asia, is looking to hire Relationship Managers to join their retail banking segment.

about the job

As a Relationship Manager, you will responsible for:

• Promoting and offering a diverse range of banking products to both existing and prospective clients.
• Providing expert financial analysis and delivering tailored wealth management solutions, including bancassurance, home loans and investment products.
• Actively engaging in branch activities, contributing to the overall success of the bank

Joining our client means gaining access to extensive training and development programs. Regardless of your previous experience, you will receive comprehensive support to excel in your role. This exceptional opportunity allows you to launch your career in the banking industry and pave the way for future growth and success.

skills and experience required

• Minimum local diploma in any discipline
• At least 1 year of financial sales experience would be advantageous.
• Excellent communication and interpersonal skills are crucial for building strong client relationships.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specialisations

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Job Description:

• Assist the Consultants in sales support work
• Submission of application documentation to insurance companies
• Ensure client documentation are complete, aligned and satisfied
• Manage and bring all the cases under care into completion

Application Procedures

Interested candidates, please email your resume to:

Attention: Jamie Tan Pei Zhen (CEI No. R2199473)

[email protected]

Recruit Express Pte Ltd (EA No. 99C4599)

Our client is a leading international bank specializing in private wealth management offering tailored investment solutions and personalized financial services to high net worth individuals.

about the job

• Assist in managing client relationships and handling administrative tasks to ensure efficient transaction processing and client service.
• Gain a thorough knowledge of the bank's products and services to help RMs deliver tailored financial solutions.
• Handle account openings, transactions, and investment orders accurately and promptly.
• Address client inquiries professionally and identify opportunities to strengthen client relationships.
• Work with Operations, Compliance, Legal and Product teams to ensure smooth service delivery and regulatory compliance.
• Perform client due diligence, maintain accurate records, assist with portfolio reviews and provide market insights to enhance client portfolios.

skills and experience required

• Bachelor's degree in Finance / Business / related field.
• At least 3 years of relevant experience in private banking and/or wealth management.
• Proficiency in Mandarin (spoken and written) to communicate effectively with Mandarin-speaking clients across the ASEAN region.
• Proven ability to build and maintain strong client relationships with excellent communication and interpersonal skills.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client is a well-established international bank and has a strong presence in Asia. They are recruiting for Premier Relationship Managers to expand their business.

about the job

• Contribute to the bottom-line of Premier Banking through the accomplishment of profit and growth targets.
• Manage the relationships with new and existing High Net Worth clients through professional consultative financial analysis.
• Required to execute good customer service while reaching to the database provided by the bank.
• To identify suitable financial solutions offered by the bank to meet client's financial goals.
• Ensuring all transactions are strictly compliant with audit and statutory guidelines

skills and experience required

• Minimum local diploma in any discipline.
• Minimum 3 years of retail banking experience will be advantageous.
• Strong knowledge of investment and insurance products.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client is a global private bank specializing in private wealth management offering tailored investment solutions and personalized financial services to HNW/UHNW individuals.

about the job

• Analyze financial statements, credit histories and other relevant data to evaluate potential and existing clients.
• Monitor credit risk exposure and adjust strategies as needed to minimize potential losses.
• Create and update policies related to credit risk ensuring alignment with industry standards and regulations.
• Work with bankers to support credit decisions and address client needs.
• Prepare reports on credit risk metrics and portfolio performance for senior management.
• Communicate credit decisions to clients and explain lending policies.

skills and experience required

• Bachelor's degree in Finance/Business or a related field.
• Minimum 5 years of experience in a credit risk-related role preferably in the private banking sector.
• Strong ability to analyze financial data and assess risks.
• Excellent verbal and written communication skills to present findings and recommendations clearly.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Quality Assurance Manager

Key Responsibilities
• Serve as the main Quality point of contact related to suppliers
• Manage External site to contractual obligations relative to Quality Agreement, specifications, quality, safety and regulatory requirements
• Review and/or approve as necessary, completed production batch records, deviations, master batch records, change controls, audits/inspections responses
• Understand and interpret applicable GMP Regulations pertaining to manufacturing and testing activities at External site
• Provide quality oversight of the manufacturing, testing, and release of materials at External site
• Author and drive actionable site inspection readiness plans
• Author inspection playbooks with External site on key risks/gaps and drive readiness efforts with External site
• Representation at product-specific Regulatory Inspections and/or during Notified Body audits of External site, as applicable or required
• Identify and mitigate risk at the External site
• Monitor and communicate site performances in means of quality metrics through actionable periodic reviews and operating reviews
• Escalate risks or roadblocks to management
• Drive timely decision making using principles
• Drive continuous improvements

Requirements:

• Min Diploma / Degree in Chemical Process Technology, Foodscience, Biotechlonogy, Biology, Biomedical Sciences, Science or its equivalents
• Min 5 years relevant experience in a related industry preferred
• Able to start immediately preferred

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected] (Attn: QA/ QO)

Thank You.

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Red Door Group is an innovative Food and Beverage Group based in Singapore. Our brands include Bistecca Tuscan Steakhouse and Artemis Grill.

We are seeking an experienced and detail-oriented Assistant/HR Manager responsible for managing and overseeing the company’s payroll processes, compensation structures, policy governance and HR systems. This role involves ensuring compliance with all applicable laws and regulations, optimizing payroll operations, and providing strategic direction on compensation matters to support the company's objectives.

Job Description

• Responsible for full spectrum of HR functions including Recruitment and Selection, Compensation and Benefits, HR Policies, Employee Relations and Employee Engagement Activities
• Review and approve end-to-end recruitment activities including of selections, offers, and acceptance
• Work closely with the Head of Departments to understand hiring requirements
• Handle foreign workers' passes applications, renewals and cancellations through the MOM portal
• Ensure the company employment practices are compliant with the local employment laws and the company policies
• Formulate, implement, and review HR policies and procedures
• Process resignations, terminations and disciplinary matters
• Manage annual performance management appraisal exercise with the Management
• Responsible for payroll-related duties for approximately 100 employees in all Restaurants and Office
• Create programmes to foster teamwork and a positive work environment for all employees
• Implement and manage HR related projects and ensure that HR projects are completed within the timeframe
• Any other ad-hoc administrative duties as assigned

Qualifications & Experience

• Degree in Business, Human Resources or related field of study
• Minimum 5 years of HR management experience in similar capacity
• Well versed with labour laws and regulations, HR practices and procedures
• Excellent communication and interpersonal skills to interact with all levels
• Strong analytical and conflict resolution skills
• Ability to multi-task and solve problems diplomatically in a demanding environment
• Proficient in MS Office applications

•Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer’s inquiry

• Communicating with customers via telephone, WhatsApp, email face-to-face and social media

• Keeping records of discussions or correspondence with customer

• Handling customer’s feedbacks

• Improving customer service procedures, policies and standards

• Excellent verbal and written communication skills

• Possess strong interpersonal, efficiency & organisational skills

• Multi-tasking capabilities and willingness to go for the extra mile

• Prior experience as cabin crew will be an added advantage

• Able to converse in Mandarin and English to communicate in Chinese speaking customers

• Must be able to work on retail hours