Job Description

• Handle daily Electronic Bunker Delivery Note (eBDN) /BDN posting after delivery.
• Assist the sales team in closing and completing sales orders after delivery.
• Collaborate with the invoicing team in the Finance Department to ensure smooth order fulfilment.
• Assist the operation team in closing and completing purchase orders after loading.
• To provide support to the operations team during periods of staff leave.
• Perform monthly sales reconciliation, verifying data between sales records and financial statements.
• Participate in monthly inventory closing procedures to maintain data integrity.
• Cover duty on daily stock movement entries in spreadsheets, ensuring accuracy and adherence to company procedures.

Requirements

• Certificate in Business Administration, Business Engineering.
• One year of experience in a similar role or relevant field or a fresh graduate with no experience is encouraged to apply.
• Intermediate level of Excel, ability to Work Independently, problem-solving, good communication and team player.

Job Description

• Provide onsite support at client’s premise, remote support by phone and email, and standby support;
• Meet service level expectations by responding promptly to clients’ incident tickets and liaising with internal team to close the tickets;
• Install and configure hardware, IOT devices and software;
• Troubleshoot hardware and software problems, including network and security issues;
• Monitor server health and perform maintenance and tuning on Windows server and MS SQL server;
• Comply with all applicable company product/project development and release processes;
• To assist in any other work as required by the company.

Job Requirement

• Diploma / Degree in IT, Computer Engineering or equivalent
• Fresh graduates are welcome to apply. Candidates with working experience will be advantage;
• Able to understand and write SQL scripts;
• Practical experience with Windows server, MS SQL, enterprise network, enterprise security, HA;
• Practical experience with healthcare IT will be advantages;
• Strong interest in IT and customer service;
• Good interpersonal, communication (written and oral in English), and troubleshooting skills;
• Experience in healthcare IT, MS SQL scripts, ASP.NET, enterprise network and security, HA;
• Member of our IT support team to provide technical support to our clients;
• Keen to learn, hardworking, disciplined, and responsible.

Responsibilities:

• To assist in all classes at the Centre
• To assist the class teachers in preparation, follow-up and teaching
• To assist in course preparation
• To supervise informal activities
• Other adhoc duties

Requirements:

• Full time position (Mon - Fri)
• Working hours: 8 am to 5.30 pm
• Min 5 'O' levels with at least B4 in English
• Excellent spoken and written English
• Early childhood experience will have an added advantage
• Positive, energetic and a good team player
• Those undergoing training may apply

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Software Developer/ Production Support L3.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Responsibilities:

· Analysing existing Code base/Program for modification purposes.

· Designing/Deployment of Service in Container Environment

· Writing and implementing, clean, scalable code.

· Troubleshooting and debugging code.

· Verifying and deploying software systems.

· Recommending and executing program improvements.

· Maintaining software code and security systems.

· Creating technical documents

· Administer production jobs

· Understand debugging info

· Roll back a bad software push

· Block or rate-limiting unwanted traffic

· Well versed with Capacity/Performance Management

· Well versed with Production Support

· Use the monitoring systems (for alerting and dashboards)

Requirements:

· At least 5 to 10 years working in an L3 Production Support Environment with Internet and Mobile Banking knowledge which mainly involves Bug Fixing, Testing and Release MGMT.

· Bachelor’s degree in computer science, computer engineering, or information technology.

· Advanced knowledge of programming languages:

· Front End : HTML, CSS, Bootstrap,W3.CSS, JavaScripts, Angular, React, GraphQL

· Back End : JAVA, Python, Node.js, REST, SQL, Firebase (Optional)

· Advance Knowledge on Containers and Spring FrameWork

· Knowledge of software systems and frameworks EONTEC & KONY (Optional)

· Familiarity with Agile development technologies.

· Ability to learn new languages and technologies quickly.

· Good communication skills.

· Ability to work as part of a team or individually on a project.

· Ability to work well under pressure.

Mandatory Must-have Tech Skills / Framework:

Front End : HTML, CSS, Bootstrap,W3.CSS, JavaScripts, Angular, React, GraphQL

Back End : JAVA, Python, Node.js, REST, SQL, Firebase (Optional)

Working hours/shift timing

9Am to 6Pm & CR Deployments During night (Weekdays/Weekends)

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Overview

• Provide efficient application support and administration, including incident resolution, change implementation, request fulfilment, and problem management follow up
• Communicate proactively and professionally with stakeholders and partners
• Identify opportunities for improvement and act on them
• Thoroughly and accurately document problems and resolutions in service desk system and employee knowledgebase
• Work proficiently with minimal daily guidance
• Maintain a professional, collaborative, courteous, and respectful manner and provide high quality service to all users
• Observe and comply with client's policies and procedures for Health and Safety at Work and Equality and Diversity

Requirements

• 6-8+ years of relevant experience in a technical application support role working with Oracle Cloud/Oracle Fusion SCM or ERP and 3 years of functional and technical support experience
• Hands-on experience with one or more of the following Fusion modules: Oracle Order Management, Inventory Management, GOP, Shipping, Price Management
• Functional knowledge of core Supply Chain processes (supply planning, inventory management, order fulfillment, reverse logistics, etc.)
• Professional fluency in English required

Simply submit your application with your updated Resume in MS Word Format to Ee Shuan by clicking the ‘Apply link’ or call your friendly Consultant, Ee Shuan, at 6590 9901 for a confidential discussion.

EA Registration No. R23116670

We are an well established company specialising in providing Large-Format printing and Digital Cutting Solutions.

We are looking for candidiates with the following:-

Responsibilities:-

• Provide on-site support, maintenance and servicing of equipment sold by us
• Perform on-site installation and setip of equipment sold by us
• Follow up closely with clients and provide periodic epdates
• Provide pre & post sales technical support
• Ensure assigned task are handle properly and timely

Requirments:-

• Some knowledge of Electronic & Electrical, Computer software and hardware knowledge prefer
• Ability to prioritise work tasks, work independently
• Ability to deal with multiple assignments with little supervsion
• 5 days work week
• Training will be provided
• Candidate with no prior experience are encourage to apply
• Work Location: Singapore

Key Responsibilities

• Investigate production issues, respond based on production defect severity SLAs.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries.
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully.
• Provide support for annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor.
• Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration.
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc.
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler.
• Good to have understanding and experience of ITIL methodology [service operation].

Key Requirements

• Prior hand-on production support experience of OPEN Systems/AS4000.
• Good support knowledge in either one of the retail or wholesale payment or customer information systems.
• Willing to work in onsite shift-support model [24*7].
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation.
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform.
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe.

Responsibilities:

• Contribute to the implementation of new IT projects
• Collaborate with the IT team to set up and configure computer systems and software applications
• Support system upgrades, installations, and software updates
• Provide timely and effective responses to user inquiries and resolve IT-related problems
• Assist in the administration of user accounts, permissions, and access rights
• Maintain accurate and up-to-date IT inventory records, including equipment and software licenses

The Ideal Candidate:

• Currently pursuing a Diploma in Information Technology or a related field
• Strong work ethic and commitment to delivering excellent results
• Strong communication and interpersonal skills
• Proactive and enthusiastic learner, thriving in dynamic environments
• Seeking full-time interns for a comprehensive 6-month engagement, and part-time interns committed to at least 3 working days a week

1. Responsibilities

· Provide administrative support to Authority’s ICT projects and operations including but not limited to finance related activities such as raising of Cash Journal, Sales Order, Invoice processing, Procurement related documents.

· Support the operation of this master contract and purchase orders (e.g. maintain and track contract / purchase order expiry date / termination).

· Maintain the manpower resource requests / capability training process and ensure compliance to the process.

· Provide operation support for manpower resource requests, interview sessions and performance appraiser etc.

· Conduct preliminary check of the documentation (e.g. CVs, invoices and support documents)

· Review monthly progress reports and supporting documents submitted by Contractors.

· Track utilisation of master contract and purchase orders and alert contract owner / relevant officer.

· Keep complete records of manpower resource / capability training requests.

· Handle security clearance for the candidates.

2. What we are looking for

· Past track records in administrative work, administer contract / human resource or similar job scope.

· Knowledge of the Authority’s processes will be an added advantage.

Job Responsibilities:

1. Perform system installation and configuration for POS and Retail Systems.

2. Review and contact the tenant for sales submission from the POS system.

3. Conduct system training for customers and internal technical staff.

4. Provide after-sales technical support.

5. Perform day-to-day customer support calls and issues. Report customer issues to the company support portal.

6. To diagnose and resolve customer support issues.

7. Customer on-site support (whenever is required).

8. Conduct system UAT test (when required in the project).

Requirements :

1. Diploma/Degree in Computer Study

2. On-the-job training will be provided

3. IT skills in MS Windows OS, MS Office knowledge

4. Possess good communication (written and oral) skills in the English language

5. Good telephony, emailing, problems solving, and communication skills

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Summary Benefit :

• Salary : Basic up to $3800
• Location: Central
• 5 Days
• Great working environment

Responsibilities :

• Assisting in the development, troubleshooting, and maintenance of hardware and software applications, including Microsoft products, servers, workstations, firewalls, emails, internet security, VPNs, VOIP, and data backup.
• Supporting and overseeing the IT operations of the group, including daily helpdesk activities and providing technical support to end-users.
• Planning, coordinating, and managing installation and maintenance activities as needed.
• Managing the support and maintenance of IT infrastructure both locally and internationally.
• Collaborating and coordinating with vendors for maintenance services, hardware procurement, and project implementation.
• Maintaining Active Directory, group policy management, Windows operating systems, and disaster recovery plans.
• Creating, updating, and executing IT Standard Operating Procedures as necessary.
• Ensuring compliance with IT system requirements, including licenses, policies, and contracts.

Requirements :

• Diploma or Degree in IT or equivalent
• Minimum 1 year relevant experience
• Experience working with MS365

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Responsibilities

• Provide functional and technical support on ERP System to internal and external stakeholders (support consultant role)
• Diagnose and resolve Level 1 and Level 2 hardware and software issues
• Work across teams to gather details of issues, escalate issue to Level 3 technical support team, and follow up until issue is resolved
• System testing and on-site support for upgrading projects
• Log and keep records of customer queries

Requirements

• Diploma / Degree in Computer Science, Accountancy or Enterprise Resource Planning
• Experience in ERP System - Finance and Supply Chain Management module
• At least 2 years of experience in the related field is required for this position, accounting knowledge is preferred
• Good communication skill, have a natural disposition towards providing excellent customer service and independent in taking ownership of solving issues
• Strong aptitude for learning new technologies, and willingness to learn
• IT Savvy
• Excellent team player and able to work in multitasking environment
• Proficient in written and spoken English and Mandarin as there will be a need to liaise with Mandarin speaking clients

About Us: Luna Bianca Bridal is more than a wedding studio; we're curators of unforgettable moments. As we continue to craft dreams into reality, we're seeking a passionate Wedding Advisor Intern to join our team. If you have a passion for weddings, enjoy connecting with people, and want hands-on experience in both sales and studio operations, we want to hear from you.

Internship Period: 3-6 Months

Position Overview: As a Wedding Advisor Intern at Luna Bianca Bridal, you will play a vital role in assisting couples through their wedding journey and supporting our studio photoshoots. From managing inbound leads to scheduling appointments and coordinating photoshoot logistics, you will contribute to creating memorable experiences for our clients.

Responsibilities:

• Manage inbound leads and inquiries, scheduling appointments for both wedding consultations and studio photoshoots.
• Support personalized consultations, learning to understand the unique needs and preferences of each couple.
• Assist in showcasing our bridal collections and services through engaging presentations.
• Provide expert advice on wedding attire, accessories, and customization options.
• Assist in scheduling and coordinating studio photoshoots, ensuring a seamless experience for clients and photographers.
• Collaborate closely with the bridal team to ensure excellent customer service and satisfaction.

Qualifications:

• Enthusiasm for weddings and a desire to gain practical experience in sales and studio operations.
• Exceptional interpersonal and communication skills.
• Keen interest in bridal fashion trends and photography.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced, customer-focused environment.
• Comfortable learning and adapting to new tasks and responsibilities.

What We Offer:

• Hands-on experience in bridal sales, customer relationship management, and studio operations.
• Mentorship and guidance from experienced professionals in the bridal industry.
• Opportunity to contribute to a leading bridal studio's success and growth.
• Exposure to comprehensive training on bridal collections, sales techniques, and photoshoot coordination.
• A supportive and collaborative team environment.

How to Apply: If you're eager to learn, passionate about weddings, and excited about gaining experience in both sales and studio support, we'd love to hear from you. Please submit your resume and a brief cover letter outlining your interest in the Wedding Advisor Intern position to [email protected].

We are seeking a dedicated and detail-oriented Sales Support Administrator to join our dynamic sales team. The Sales Support Administrator will play a crucial role in providing administrative assistance to our sales department, ensuring smooth operations and efficient customer service. The ideal candidate will possess excellent organizational skills, strong attention to detail, and a proactive attitude towards problem-solving.

Responsibilities:

· Provide administrative support to the sales team, including but not limited to data entry, filing, and document preparation.

· Assist in the creation and maintenance of sales-related documents, reports, and presentations.

· Coordinate sales-related activities such as meetings, appointments, and travel arrangements for the sales team members.

· Manage and update customer databases and CRM systems to ensure accurate and up-to-date information.

· Respond to customer inquiries and requests in a timely and professional manner, providing necessary support and information.

· Collaborate with other departments such as marketing, finance, and logistics to ensure seamless coordination and communication.

· Assist in the preparation and execution of sales events, trade shows, and promotional activities.

· Monitor and track sales performance metrics and generate reports for management review.

· Assist in the preparation of sales proposals, contracts, and quotations.

· Handle administrative tasks related to order processing, including order entry, invoicing, and shipment tracking.

· Maintain inventory records and assist in inventory management activities.

· Conduct market research and analysis to identify potential sales opportunities and market trends.

· Assist in the onboarding and training of new sales team members, providing support and guidance as needed.

· Stay updated on product knowledge, pricing, and sales policies to effectively support the sales team and customers.

· Perform other duties and responsibilities as assigned by the sales manager or senior management.

Requirements:

· Diploma and above in business administration, marketing, or related field preferred.

· Proven experience in sales support, administrative assistance, or customer service role.

· Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM systems.

· Excellent communication skills, both verbal and written.

· Strong organizational and multitasking abilities with the ability to prioritize tasks effectively.

· Attention to detail and accuracy in data entry and document preparation.

· Ability to work independently with minimal supervision as well as collaboratively in a team environment.

· Flexibility and adaptability to work in a fast-paced and dynamic environment.

· Customer-focused mindset with a commitment to providing exceptional service.

· Ability to maintain confidentiality of sensitive information.

· Prior experience in a sales or marketing role is a plus.

Working Location:

55 Ubi Road 1 Singapore 408699

Working hours:

Mondays to Fridays: 0800hrs to 1900hrs

Saturdays(Alternate): 0800hrs to 1300hrs

Responsibilities:

• To ensure overall customer satisfaction with Zeekr aftersales service.
• To execute the core processes for Zeekr service activities.
• To oversee and supervise the work of the team's technicians and ensure that they work in an efficient and professional manner.
• To liaise with other departments in ensuring that customers' needs are met; on-time delivery, customer treatment, quality of repair, reasonable cost, etc.
• To provide initiative to ensure smooth and efficient operations.
• Other duties as and when assigned.

Job Requirements:

• At least diploma, 'A' Levels, NTC 2/3 or equivalent.
• At least 2 years experience in the automotive service industry as a service advisor or related experience.
• Good communication and interpersonal skills.
• Possess valid Class 3 driving license is compulsory.

We are looking for 2 Automotive Advisors to join our team:
(1) A Service Advisor to provide excellent customer service, diagnose vehicle issues accurately, and recommend appropriate repairs for optimal customer satisfaction.

(2) A Claims Advisor to help assess customer vehicles for repairs, and write compelling descriptions for claim submission to insurers.

Why Join Us?

• Room for self-development and career progression as a growing workshop with an existing small team of Advisors
• Opportunity for internal promotion for employees with good performance
• Commissions, AWS and bonus payout (bonuses subject to company and individual performance)
• Marriage and birthday leave entitlements on top of annual and medical leave
• An engaging and nurturing working environment with on-the-job training by the Deputy General Manager and experienced seniors

Role 1: Service Advisor

Job Objectives:

• Attend to all requests from customers for modification, repair and maintenance jobs
• Make professional and appropriate repair recommendations to customers on necessary jobs

Core Responsibilities:

• Administer all documentation pertaining to costing, repair quotation and vehicle history files
• Assist customers in checking-in and out of their vehicles from the workshop
• Attend to phone calls, emails and drive-ins to address any customer concern
• Determine if technical solution can be resolved over the phone; escalate immediately to Foreman/Service Manager to provide immediate attention
• Able to perform troubleshooting of basic faults and problems of vehicles
• Conduct transactions with system; walk customer through correction(s) and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Follow-up and ensure overall customer satisfaction with the work performed
• Effectively handle multiple priorities, organise workload, meet deadlines and perform detailed daily record keeping and reporting
• Recommend suitable packages and/or add-ons for customers
• Any other ad hoc duties assigned

Role 2: Claims Advisor

Job Objectives:

• Gather relevant claims documents, supporting evidence and other related information
• Ensure claims and repairs approved by insurance companies or customers in the shortest time
• Estimate repair scope of work, cost and time needed as accurately as possible
• Coordinate all parts required for survey/re-survey with Body/Paint Shop
• Communicate effectively with Body/Paint Shop on the required repairs and services

Core Responsibilities:

• Receive, understand and record accident details, and ensure customers’ service needs are attended (including clear photos taken for submission)
• Advise customers on repair scope, time needed and cost where applicable
• Obtain all necessary documents and authorisation before and after commencement of repair work/claims
• When necessary, coordinate with leasing companies to arrange for replacement cars on behalf of customers
• Guide customers on accident and claims report updating
• Follow up with insurers on liability verdict. Escalate case if verdict is unjust to customers, if necessary
• Create Repair Order and communicate with Body/Paint Shop Supervisor on work scope and delivery date
• Coordinate with Parts Manager to reserve/order required parts
• Monitor and update customers on claims, repair and delivery statuses
• Maintain cordial relationship with all stakeholders
• Any other ad hoc duties assigned

Job Requirements:

• Minimum NITEC in a related course of study with at least 2 years of relevant experience in the automotive field
• Diploma Holders in a related course of study will be at an advantage
• Computer literate and proficient in Microsoft Office, particularly MS Excel
• Ability to communicate effectively
• Strong attention to detail, organisational and time management skills
• Ability to identify and effectively solve problems
• Ability to learn new tasks and skills quickly
• Flexible, friendly, helpful nature & team player

Job Summary:

We are seeking a highly motivated and technically proficient individual to join our company as a Technical Support Specialist. As a vital member of our team, you will be responsible for promptly addressing customer issues and providing excellent support while also playing a key role in developing and optimizing customer support processes. The ideal candidate is a problem solver with exceptional communication skills, a strong technical background, and a passion for delivering outstanding customer experiences.

Responsibilities:

• Provide support for all technical queries from customers related to Toku’s product platform via ITSM and other asynchronous channels. • Collaborate with cross-functional teams, such as Product Development, Engineering, and Sales, to ensure effective issue resolution and timely customer feedback. • Own the customer experience and work to exceed their expectations. • Identify recurring issues and propose solutions or escalate them to prevent or minimize future occurrences. • Help develop, document, and continuously improve support processes, ensuring efficiency, consistency, and scalability. • Assist in training new team members on support protocols, product knowledge, and troubleshooting techniques. • Proactively gather customer feedback and insights to improve our products, services, and overall technical support experience. • Maintain detailed records of customer interactions, inquiries, complaints, and resolutions using our CRM system. • Collaborate with the product development team to relay customer feedback and contribute to the improvement of our products based on user needs. • Proactively stay well-informed with the different product releases, project timelines, and company/team updates to ensure the accuracy and relevance of information shared with customers or team members

Requirements:

• The capability to evaluate and focus on in-depth problem analysis of Toku’s products and their integration into enterprise-wide mixed environments, as well as replicate and detail for referral to Senior Support where required • Familiarity with basic features, troubleshooting techniques, and administration tasks on Microsoft Windows is good to have • Working experience with the following: Help Center/knowledge bases, Microsoft Teams is an advantage. • At least 2 years of experience in a technical software environment. Preferably within a startup or fast-paced environment. • Excellent written and verbal communication skills, with the ability to convey complex technical information in a clear and understandable manner. RESTRICTED • Empathetic and patient approach when dealing with customers, ensuring a positive and professional customer experience. • Detail-oriented with exceptional organizational and multitasking abilities to manage multiple customer inquiries simultaneously. • Familiarity with CRM software and support ticketing systems; Zendesk is a plus. • Ability to work independently and collaboratively within a team, demonstrating a proactive and self-motivated attitude. • Ability to work shifting schedules

Responsibility:

• Managing day to day front and back end retail operations
• General administrative duties
• Customer Relationship Management
• Good in problems solving
• Provide administrative support to the sales team

Requirement:

• Enthusiastic & pro-active, willing to take initiative and weave his/her way through complex organization structures.
• Ability to manage high volumes of data in an accurate and efficient manner, maintaining strict attention to detail.
• Ability to work in a fast pace environment
• Excellent interpersonal skills in managing networks with colleagues and stakeholders.
• Computer proficiency and good with MS excel and words
• Able to work late hours

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Desktop Support

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Responsibilities:

Dispatch - Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.

- Perform troubleshooting for client platform related problems

- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

- Perform service request related to client platforms.

- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

- Involve in client platform implementation/upgrade project.

Supporting Skills: Microsoft Windows

Mandatory Skills: CompTIA A+

Years of IT exp : 3 - 5 Years

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

JOB TITLE: LEARNING SUPPORT INTEGRATOR

Links to: Director of Inclusion, Learning Support Coordinator

WHO ARE WE?

Nexus is an empowering, evidence-based, learning-focused community. We strive to create an honest, open and innovative community with our learners at our centre, in collaboration with our parents and peers. We believe that we have something unique and special here, we are proud to be different in the way we work; and how we teach and learn.

At Nexus, we do things differently. Each member of staff is valued and recognised as a unique individual collaborating as part of a supportive community, to elevate one another with innovative ideas. Our strategies emerge from the collective positive mindsets of our colleagues. You will experience high levels of ownership and empowerment in your role.

WHO ARE WE LOOKING FOR?

We are seeking an inspirational, experienced and highly motivated teacher who is passionate about extending the life chances of those who are neurodiverse and/or have additional learning needs. Highly organised and able to foster and maintain positive relationships with learners, parents, peers and external agencies alike, the Learning Support Integrator is responsible for improving learner access to our dynamic curriculum and supporting Teachers in understanding their needs.

JOB DESCRIPTION

The role of the Learning Support Integrator is to support classroom teachers and subject specialists to identify, understand and address the learning needs of all of the young people in their classes, ensuring that each learner is engaged, confident and challenged to achieve.

This involves working directly with teachers and learners, and offering support and guidance to curriculum planning meetings and whole staff professional learning and development meetings. The Learning Support Integrator will collaborate with teachers in the classroom, produce Collaborative Action Plans for those with identified needs, use a strengths-based model to empower learners to take responsibility for their learning, use evidence-based interventions to meet the needs of learners and provide coaching to colleagues and parents where necessary.

ROLE AND RESPONSIBILITIES:

• Work with teachers to build capacity and awareness of pedagogical strategies to support learners with diverse needs.
• Support teachers to differentiate and build an inclusive culture within the classroom.
• Interpret specialist reports and produce learner profiles for teachers.
• Work with parents, teachers and learners to develop collaborative action plans.
• Design and develop staff professional development workshops.
• Utilise appropriate assessments to inform next step teaching.
• Support teachers with assessment, analysis and evaluation.
• Attend year group and subject meetings to facilitate discussion around learners.
• Involvement in whole school events and activities as required.

QUALIFICATIONS AND SKILLS

• A relevant degree plus teaching qualification (or equivalent)
• Higher degree or recognised professional qualification in Special Education, Psychology or Social Work (preferred)
• Working knowledge of the PYP, MYP, IGCSE and IBDP curricular
• Evidence of continued relevant professional development
• Experience working with bilingual and multilingual learners and learners with diverse needs
• A commitment to diversity, equality and inclusion
• At least 2 years of relevant experience in an international school environment (preferred)

Nexus International School (Singapore) is committed to the safety and wellbeing of our children and families. Nexus endorses the Convention on the Rights of the Child, which Singapore ratified on 11 December 2008, and establishes a clear policy and guidelines to protect our learners from maltreatment by any person or persons who come in contact with them in any environment.

Nexus International School (Singapore) is an equal opportunity employer. We respect and seek to empower each individual and value the diverse cultures, perspectives, skills and experiences within our school.

Whilst every effort has been made to explain the main duties and responsibilities, the role may be revised from time to time.

Interested candidates may apply via: https://careers.taylors.edu.my/job-invite/3359/

Responsibilities:

1. Provide onsite support, Computer troubleshooting/ maintenance on Computer

2. Assist in other I.T. related projects when needed

• Take complete ownership of all the reported issues.
• Provide weekly report to supervisor / manager.
• Must be a team player.

Office Location: 81 Ubi Avenue 4 UB One Singapore 408830

Requirements:

1. Knowledge on LAN/WAN internet and network infrastructure

2. Good Knowledge on Window 8, Window 10 and above, Microsoft Server

3. Experienced in hardware installation, setup, configuration, data migration, upgrading and maintenance of PC and windows software.

4. Able to provide on-site and support on phone, email and on-site

5. Able to troubleshoot and resolve all IT related problems without supervision.

6. Any IT Related Cert/ITE/Diploma are welcome to apply

7. Positive working attitude, self-motivated, independent and pro-active. Take complete ownership of all the tasks assigned.

8. Good communication skill and must be a team player.

9. Salary ranges from $3000 - $3200 depending on experience.

10. Require Class 3 Driving License

ABOUT US

GMM(ex-Navya) is a leading and innovative technology company that specializes in autonomous mobility solutions. With a mission to revolutionize the way people and goods move, we are dedicated to developing cutting-edge self-driving vehicles that are safe, efficient, and sustainable.

Website: https://www.navya.tech/en/

ABOUT THE JOB

Navya Systems Pte. Ltd. is seeking a dedicated Fleet Supervisor to join our Operations department. As the Fleet Supervisor, you will be responsible for overseeing and managing the fleet of Autonomous Shuttles operating in the Asia Pacific Region. Your main objective will be to deliver the highest level of customer service to both domestic and international clients. Your passion for excellence and commitment to ensuring smooth operations will play a crucial role in the success of our autonomous shuttle services.

RESPONSIBILITIES

• Addressing customer queries, concerns, and complaints through various communication channels.
• Providing accurate and timely information to resolve customer issues.
• Identifying and resolving customer problems, technical issues, or service disruptions. Offering step-by-step guidance and troubleshooting instructions to assist customers in resolving their concerns.
• Accurately documenting customer interactions, inquiries, and complaints
• Recognizing situations that require additional expertise or intervention and escalating them to higher-level support or management, ensuring prompt resolution and customer satisfaction.
• Cooperating with colleagues and other departments located in France to resolve customer issues effectively. Sharing knowledge, best practices, and feedback to improve overall customer service quality.
• Ensuring a positive customer experience by delivering professional, courteous, and empathetic service. Demonstrating patience, active listening, and effective communication skills to build rapport with customers.

BASIC QUALIFICATIONS

• Diploma / Degree holder in Business, Management, Engineering or equivalent
• Strong customer service orientation
• Excellent verbal and written communication skills
• Effective problem-solving and critical thinking skills
• Fresh graduates are welcome
• No VISA sponsorship

PREFERRED SKILLS AND EXPERIENCE

• Previous experience in a customer service role
• Experience working collaboratively with team members
• Proficiency in using computer systems
• Completion of relevant customer service training programs or certifications

DIVERSITY

At GMM, we are dedicated to providing equal opportunities for all applicants, regardless of their background or characteristics. We believe in a fair and inclusive hiring process that considers individuals based on their qualifications, skills, and potential, without any form of discrimination or bias. Our commitment to equality ensures that everyone has an equal chance to succeed and contribute to our organization's growth and success.

Join GMM and be a part of shaping the future of transportation! If you are passionate about delivering exceptional customer service and thrive in a fast-paced, innovative environment, we invite you to apply for the position of Customer Service Officer. Together, let's make autonomous mobility a reality.

We’re looking for a Global Workforce Management Lead to help our teams deliver an experience that helps customers onboard with less time, scales globally with our growth and helps us decrease our costs towards zero.

Here’s how you’ll be contributing to the WFM team:

• Help our teams deliver a Customer Onboarding experience that helps our customers, scales globally with our growth and helps us drop our costs towards zero
• Partner with our Area leads of Customer Support, analyst team, and other operational teams to build a globally scalable model that aligns the product approach with considerations of location and language strategy, talent planning, hiring capacity, outsourcing opportunities, specialisation and cost modelling
• Move metrics including, SLA, case processed time, average handling time, volume, occupancy, QC, and % automated
• Lead, grow, and develop your team of Workforce Planners and Analysts to ultimately create a full-stack WFM function
• Be a part of our Customer Support leadership team, creating a strong operational culture, developing world class WFM team and leading hiring

This role will give you an opportunity to:

• Solve a truly global challenge - our rapid growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission
• Build and lead our global WFM team - you have the opportunity to strengthen, grow and coach the team across our locations
• Be a global WFM leader - as a part of our Customer Support leadership team you’ll be helping us evolve how we run CS operations, how we develop our people and how we scale globally

A bit about you:

• You’re ideally a Singaporean Citizen or Singapore Permanent Resident
• Your verbal and written English skills are excellent
• You’re experienced. You have at least 5-years of experience as a people lead and at least 3-years of experience working in a Workforce Management team.
• You have a strong understanding of the WFM life cycle including forecasting, capacity planning, scheduling and real time management.
• You’re passionate about leading people, building teams, and making a difference for people in your work. These aren’t just lines on a job description, you genuinely enjoy what you do!
• You’ve worked internationally, cross-team, or cross-geo before, so you’ll quickly pick up on how best to communicate effectively across different cultures and time zones.
• You’re strategic. You think strategically and translate strategy into operational plans and business results.
• You’re tactical and data driven. You analyse and identify trends and blockers and take appropriate action. You have exceptional analytical skills and you’re comfortable working with large amounts of data. You’re good at presenting findings and have experience in establishing and tracking metrics.
• You’ve worked with BI tools before like Looker etc. and your Excel/Spreadsheets skills are advanced! SQL and Python skills are a plus.
• You welcome an open feedback culture, happy both giving and receiving feedback to or from anyone in the organisation
• You place customers first. You make no compromise on this.
• You get it done. You have track record of identifying and resolving issues independently, taking initiative even under unfamiliar or ambiguous circumstances
• You understand operations. You have experience of working with operational teams (ideally Customer Support or any other Operations team in a financial/ tech company), and how to work with people and processes as well as products

What do we offer:

• Company Restricted Stock Units
• Numerous great benefits in our Singapore office
• We offer relocation support for this role

If you're interested in the position, please apply by submitting your CV and Cover Letter.

In your cover letter, please concisely:
1. Elaborate more on your relevant WFM experience, especially with a focus on Real Time Management.

2. Describe your team management and development experience, and leadership style