Job Responsibilities:

• Front line support via telephone and emails
• Ensure all issues are attended to efficiently
• Manage customers requests and enquiries in a professional and timely manner
• Liaise with vendor on all hosting matters
• Basic troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
• Performs miscellaneous job-related duties as assigned.
• Purchase/Renew of domains
• Able to perform administrative duties
• Installation and maintenance of both computer hardware and software applications
• Maintenance of internal network infrastructure (Site Office) and troubleshooting including WAN, LAN and WIFI issues
• Maintaining our servers

Required Skills

What you will do in this role:

• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
• Relevant experience in supporting IT related duties
• Outstanding customer service skills and a dedication to the customer service experience.
• Knowledge of FTP, DNS and cPanel preferred.
• Knowledge of Linux, Window, Microsoft Office, Git, AWS, Google Cloud
• Ability to multitask and meet specific goals set by supervisors and management.
• Experience with documenting procedures.
• Ability to troubleshoot basic web hosting and technical procedures as needed.
• Proven analytical and problem solving skills.
• NITEC/ Diploma in Computer Science, Information Technology or equivalent

Job Responsibilities

• Respond to IT requests from all emails, portal, and telephone within the agreed targets.

• Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools.

• Communicate clearly to users in a timely and polite manner and keep the end user-informed of the progress of IT requests at all appropriate times.

• Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts.

• Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools.

• Provide basic PC installations and configuration tasks.

Job Requirement

• 2-3 years working experience in a computer related support or and IT operational environment.

• One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10/11).

• Good written and communication skills in English.

• Good interpersonal skills, with a focus on listening and questioning skills.

• Good problem-solving abilities and ability to work under own initiative.

• Maintain adequate knowledge of operating systems and application software.

• Experience with configuring and supporting any version of Windows Desktop (7, 8,10,11).

• Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365.

• Some basis experience with supporting physical networking is desirable but not essential.

• Singaporean or Singapore PR is preferred.

Work Environment

• Office environment
• Must be able to work at customer’s site based on the assigned project deployments
• Work-life balance
• Flexible working arrangement
• Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

Salary Range : $2800 to $3500 with mobile reimbursement claim max up to $80 and Corporate Grab transport account for travelling related to work purposes. There will be a 12 months' Service Commitment Bonus equivalent of 1 month salary.

Job Responsibilities

· Engaged in sizing, calculation, design layout, quantities and estimation based on drawings.

· Provide technical support to Sales team.

· Preparation of quotation and technical proposal.

· Prepare drawings and other technical submittals.

· Attend meetings with consultants, engineers and clients.

· On-site troubleshooting/servicing work, resolving technical & engineering aspects, and Testing & Commissioning.

· Any ad-hoc task as assigned by the Management from time to time

Job Requirements

· Preferably with electrical or electronic knowledge

· Knowledge of AutoCAD.

Job Responsibilities:

• Manage accident reporting.
• Liaised with insurance company pertaining motor claims/accident reporting.
• Study vehicle repair history and inform superior of any abnormalities or repeated complaints.
• Conduct vehicle checking for body and paintwork repairs.
• Administration duties for costing, claims and vehicle history.
• Other adhoc duties as and when assigned.

Job Requirements:

• Class 3 Driving License
• Good Communication Skills
• Customer Oriented
• Hardworking
• Experience in doing motor claims in workshop would be an added advantage

Working Hours:

• Mondays to Fridays - 0800hrs to 1730hrs
• Alternate Saturdays - 0800hrs to 1200hrs

Responsibilities:

• Manage day-to-day sales operation
• Sales Order Processing: Quotation, Sales Order, Purchases Order, Delivery Order, Invoicing
• Professionally handle high volume of inquires and assist to provide effective solution for customers’ issues
• Provide excellent support and customer-service
• Proactively sourcing for new sales opportunities through inbound lead follow-up
• Connect with key customer contacts (external) as needed
• Coordinate projects and support lead manager. Ensuring projects are worked according to agreed plan and kept on schedule
• Liaise with internal teams such as Finance, Procurement, Logistics and Marketing
• Assist in preparation & submission of relevant reports and documents for tenders
• Attend frequent online/ offline product trainings arranged by vendors

Requirements:

• Diploma in Business or related field
• At least 1-2 Year(s) of working experience in related field
• Exposure to computer hardware/ software/ maintenance contract is preferred
• Ready for dynamic and fast-paced environment
• Strong phone presence, interpersonal & customer service oriented
• Excited about the opportunity to develop consultative sales skills and aiding team to meet monthly targets
• Enjoying interacting and communicating with people, and maintain good rapport with our IT Business Partners
• Proficient in MS Office

You will be supporting the sales team in all aspect of the sales processing till completion.

Job Responsibilities

· Coordinate with customers and provide sales support to the sales team

· Prepare and Submit Quotations to Customers and handle the processing of the sales orders

· Assist the sales team in the processing of new customers, updating customer records in the company database

· Collect data to create informative sales presentations

· Organize sales presentations and ensure that all sales presentation materials are prepared prior to deadlines

· Assist in the preparation and organizing of promotional material or events/exhibitions

· Assist the sales team in sales collection

· Inform clients of unforeseen delays or problems

· Monitor the team's project progress

· Any ad-hoc duties assigned (in relation to sales)

Requirements:

· Candidates must possess at least an ‘O' level or above or equivalent in any field

· Those with some technical knowledge preferred

· Minimum 2 years of work experience

· Effective communication and writing skills

· Strong knowledge of MS Office suite

· Customer-centered focus and able to work independently

· Motivated and highly-adaptable

Location : Tai Seng, Hybrid work arrangement

We are currently in search of a Desktop Support Engineer to provide technical assistance to our clients. Your primary responsibilities will revolve around the installation, upgrading, and troubleshooting of hardware and software systems.

If you possess a solid comprehension of computer systems and derive satisfaction from aiding end users, we encourage you to apply. This role necessitates a problem-solving mindset and the capacity to offer clear technical guidance. Proficiency in remote troubleshooting techniques is also vital.

Ultimately, your objective will be to ensure prompt and accurate customer service, thereby elevating client satisfaction.

Primary Responsibilities:

- Addressing user tickets concerning hardware, software, and networking issues

- Assisting users in the installation of applications and computer peripherals

- Employing targeted questioning techniques to effectively diagnose problems

- Handling user inquiries related to hardware, software, and networking

- Providing users with straightforward, step-by-step instructions

- Conducting remote troubleshooting as necessary

- Experimenting with alternative approaches until issues are resolved

- Customizing desktop applications to meet user requirements

- Recording technical problems and their solutions

- Escalating unresolved issues to higher-level support personnel

- Following up with clients to verify system functionality

- Reporting customer feedback and potential product requests

- Contributing to the development of technical documentation and manuals

Technical & Behavioural Competencies

Technical (Must possess)

• Competent level of expertise in ORACLE PL/SQL.
• Good technical troubleshooting & debugging skills and familiarity with Unix/Linux commands
• Must possess a good understanding of JAVA/J2EE web-based applications including a good appreciation of the infrastructural setup required for such applications.
• Technical (Advantage)
• Experience working with various technologies and tools e.g. Firewalls, AVI Load Balancer, Web Servers, Reverse Proxy (Apache), Single-Sign-On, Websphere, JBOSS, Tomcat, Tibco, Oracle database, MS SQL, SSRS, Java, OpenAPI, Linux, Windows, CFT, SFTP, MQ series, Autosys, Geneos, Dynatrace, Jenkins, etc.
• Good understanding of Security Practices and Cryptography, eg. CAs and PKI, Keys and Certificates, SSL/TLS, PGP, etc.
• ITSM tool: ServiceNow
• Database performance & SQL tuning experience is a plus.
• Experience with release and patch deployment, hands on experience of IBM WebSphere deployment is an advantage.
• Functional
• Good knowledge on Supply Chain and Trade Finance.
• Understanding and experience in ITIL concepts.
• Possess good analytical, problem-solving skills and self-motivated
• Behavioural
• Good team player with strong analytical, communication and interpersonal skills.
• Results and client oriented.
• Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
• Flexible to work in shift, weekend or public holiday and on-call support.
• Specific Qualifications (if required)

Roles & Responsibilities

• Be a team member of L2 Production Support team located across Singapore, Hong Kong and India to ensure 24 * 7 worldwide production support.
• Provide worldwide application production support for Supply Chain and regional support for Trade Finance systems within Asia Pacific.
• Independently debug and propose resolution/work-around for complex production issues.
• Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
• Coordinate across various teams to effectively manage production issues and maintenance activities.
• Respond to User Requests, Incidents and follow up on Problems in a timely manner.
• Ensure issues are reported, tracked, followed up and escalated timely.
• Resolve or coordinate the resolution of issues with other internal teams and / or vendor.
• Coordinate and follow up with Application Development teams to ensure permanent fix is prioritized, planned, and delivered.
• Communicate and provide status updates on issues to business users, management team and other stakeholders.
• Contribute to preventive system monitoring and alerting, where appropriate.
• Support Change Management process and application releases.
• Plan and Support Disaster Recovery Test, Live Play and Business Continuity activities.
• Support IT Security activities e.g. health checks after security patches.
• Support End-of-Day and End-of-Month overnight batch runs.
• Perform and coordinate regular maintenance activities.
• Document operation procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise.
• Analyze and challenge existing support processes to achieve continuous improvement.

Direct Responsibilities

• Incidents resolution & Request Handling.
• Preventive maintenance.
• Pro-active actions / measures to limit corrective maintenance activities.
• Knowledgebase creation & maintenance
• Inquisitive mind

Qualifications

• The candidate should demonstrate a combination of Technical and Functional skills together will excellent communication and interpersonal skills.
• Minimum of Bachelor's Degree in Computer Science or a related IT major, with at least 5 ~ 6 years of relevant experience.
• Experience
• Strong experience in and preference for application production support. Must have a production support and continuous improvement mindset.
• Strong technical background in web-based applications development on JAVA/J2EE/TIBCO platform.
• Experience in supporting Supply Chain and Trade Finance applications.

We are looking for experienced full-time desktop engineer to provide Desktop support to an MNC in Singapore on a 1-Year contract.

Key Responsibilities:

• Face to Face IT support with excellent communication skills

• Hardware installation, movement and de-installation;

• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);

• Maintain, analyze and solve end user computing problems both hardware and software;

• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;

• Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's.

• Working knowledge of networking and AV but looking to further develop skillsets in this area.

Requirements:

• Minimum of 2 Years’ experience in an IT Support Role

• Degree holder – computer science preferred

• Mastery in Windows 10 and MS Office 365 environment with some knowledge of Windows server

• Hardware problems diagnose skills (PC's, laptops, printers etc.);

• Knowledge of remote administrative tools in Windows 10 environment

• Knowledge of LAN, Wireless and VPN technologies to perform basic troubleshooting;

• Working knowledge of Active Directory and Exchange;

• Familiar with printer and multi-functional devices connected to a network;

• Willingness to learn new technologies and develop in the networking and AV technology

• With a Positive attitude, helpful can do attitude and ability to work with others;

• Strong communication skills – both verbal and written, service delivery orientation;

• Ability to cope with stress and workload;

• Willing to travel to Pioneer daily and occasionally to other parts of SIngapore; There is a company transport daily from Joon Koon MRT

• Singaporean and PR preferred.

*Roaming or Onsite positions

5-days work week / w CPF / w Leave Entitlement / w Performance Bonus

• Duration: Renewal contract with benefit (AL, MC, Medical claim) & perm

Responsibilities:

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/ end-users IT related requests
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other IT maintenance vendors for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirement:

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others:

• Able to start immediately would be preferred
• 5 Days work week from Mon to Fri

Job Description:

The Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and desktop support.

Technical Competency:

• Technical scope (Back-end) with strong system/desktop setup and debugging.
• Must have implementation skillset in AD, Hybrid AD, M365, Intune with NAC.
• Have managed 50 desktop environment before.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Production Support Analyst.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Responsibilities:

· Willing to work in shifts to provide 24/7, on-call, holiday and weekend support.

· Has experience or knowledge on Incident and Problem management.

· Health check and monitoring production system and job scheduling to ensure SLA is meet.

· Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

· Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

· Continuous improvement of the system, e.g. job automation, performance tuning.

· Should be able to identify and fix the bugs.

· At least 2-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

· At least 2-5 years of working experience, preferably in Banking or Anti money laundering.

· At least 2-5 years of working experience in production support in banking applications running on Windows and Unix environments.

· Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.

· Good knowledge in Linux/Unix/Windows scripting.

· Hands on experience on monitoring tools like Grafana has added advantage.

· Should be open to learn and adapt to new technologies.

· Knowledge on GIT Bitbucket and Jenkins has added advantage.

· Knowledge on Actimize/Hadoop has added advantage.

Requirements:

Mandatory Skills:

· Unix, Windows, SQL, Java Support Experience, Programming on any language, incident and change management

Shift timing:

• 7am to 4pm
• Need to support on weekends
• Sat 10pm to 6am
• Sunday: 6am to 3pm
• There may be times to be called during off- working hours during the weekday to provide on call support for production issues.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

• Perform a variety of cleaning activities, such as sweeping, mopping, dusting, and polishing.
• Ensure that all rooms are cared for and inspected according to standards.
• Protect equipment and make sure there are no inadequacies.
• Notify superiors of any damages, deficits, and disturbances.
• Deal with reasonable complaints/requests with professionalism and patience.
• Check stocking levels of all consumables and replace them when appropriate.

As Senior Technical Support Executive, you review and study technical requirement, liaise with principal and customer and provide innovative technical solutions to customers, add value to their operations and strengthen relationships with them. You will play a vital role in guiding and supporting the team in technical matters and problem solving.

What will you deliver?

• Provide pre and post-sales support to Sales personnel, including solution optimization, create proposal and attending technical clarifications meeting and/or presentation with customers
• Post sales support which involves troubleshooting at site, simple commissioning activities, etc, to help resolve customer issue.
• Perform design and prepare engineering drawings and documentation as per customer’s requirements
• Provide technical support and/or propose alternative technical solutions to meet customer’s requirements.
• Develop automation application-related knowledge, execution with demo setups, and assist in customer conversions by demonstrating domain knowledge and commercial sensitivity.
• Provide technical advice to customers for their application requirements based on latest technology and product offerings. And to provide solution offering updates to customers.
• Review and analyze product configurations and components, perform engineering calculations (if required), including drafting
• Coordinate with Principal vendors on training, product updates and support, etc.
• Handle project documentation
• Build up principal relationship and provide customers’ feedback to principal for service and/or products enhancements.
• Value-add to customers’ needs and strengthen relationships with them.
• Provide guidance and mentorship to junior technical support. Act as a subject matter expert on various frameworks used in development of processes.
• Analyse complex challenges and provide innovative and practical solutions to the team.
• Facilitate discussions and brainstorming sessions to find effective resolutions.

Key Qualifications

• Bachelor degree or Diploma in Electrical/ Electronics/ Mechanical/ Automation/Control engineering or related discipline.
• Proficient in Microsoft Office, AutoCad & 3D drawing
• Candidates familiar with Siemens SIMATIC S7 PLC series and Phoenix Contact solutions, automation application experience will be preferred.
• Able to work independently with drive & initiative
• Good team player with ability to work independently and under pressure
• Problem solving, strong analytical skills
• Possess strong communication and interpersonal skills with the ability to provide solution demonstration and presentation to customer.
• Proven track record to build relationships, influence customers at all levels and service-oriented

Position Overview:

• Reports to Sales & Marketing Manager.
• To support the Sales function & grow the company’s overall sales
• Identify sales gaps & opportunities.
• Provide Sales support in terms of data analysis, meeting customers’ requests and identify new market trends.

Main Functions & Responsibilities:

1. Collaborate and Support

• Work closely with the Sales Team and internal stakeholders to address customer needs effectively.
• Coordinate with other departments to resolve customer issues.

2. Sales Reporting and CRM Management

• Utilize customer relationship management (CRM) tools/system to track and manage leads, opportunities, and sales activities.
• Update customer records, document sales interactions, and generate reports on sales performance and metrics.

Requirements:

• Possess Diploma in Sales & Marketing or Business Management / GCE ‘A’ Level / GCE ‘O’ Level
• Strong Organization Skills
• Good Communication Skills, Customer Service Skills, Adaptable and a Team Player
• Computer Proficiency including the knowledge of Pivoting Table is an advantage
• Previous experience in sales support, customer service, or related role would be beneficial.
• Fast-paced environment
• Familiarity with CRM tools and systems

About Us:

DataExpert Singapore is a professional digital forensics and information security company established in Singapore in 2014. We provide products and services in the areas of data recovery, digital forensics, data analytics, and secure IT disposals to meet customer needs in information security and digital investigations.

About the Role:

As an IT Support Technician, your primary responsibility will be to offer technical assistance for a diverse range of hardware and software issues spanning computers, mobile phones, and various other devices. In addition to this, you will play a vital role in our IT disposal operations, ensuring the secure management and sanitization of discarded items in adherence to data protection regulations and environmental standards.

Find out more about what we do over here:

• https://www.dataexpert.com.sg/it-disposal-service
• https://www.linkedin.com/company/dataexpert-singapore/

Tasks & Responsibilities

- Provide technical support in hardware, software issues.

- Perform computer hardware parts upgrades/replacements.

- Use appropriate tools & methods to run diagnostic tests.

- Work with other team members to deliver efficient IT support and IT disposal services.

Requirements

- Experience with troubleshooting, resolving issues related to hardware and software.

- Knowledge about computer hardware and components

- Good communication and technical skills

- Able to work independently, proactively participate in a team environment.

- Prior experience in IT support roles is preferred but not a must.

Responsibilities:

· Provide support to Sales Managers

· Response to customer’s enquiries, preparation of quotation and tenders for submission

· Provide co-ordination duties, support customers and coordinate with factory for technical matters

· On job training will be provided to understand how to select a control valve

· Other ad hoc duties as assigned by management.

Requirements:

· Positive attitude and self-motivated

· Proficient in Microsoft office

· Diploma in Engineering (Preferably Mechanical/Mechatronic)

· Able to communicate in mandarin will be an advantage

Responsibilities:

· Lead and manage a team of application support specialists, providing guidance, coaching, and mentoring.

· Escalate and resolve complex technical issues related to .NET, Java, and SQL/Database applications.

· Proactively identify and implement solutions to improve application performance and stability.

· Collaborate with development teams to troubleshoot and fix bugs.

· Manage vendor relationships, ensuring timely resolution of support requests and optimal service delivery.

· Build and maintain strong relationships with internal stakeholders, including business users, IT operations, and management.

· Develop and implement processes for continuous improvement of the application support function.

· Stay up-to-date on the latest technologies and trends in application support and related fields.

· Perform other duties as assigned.

Qualifications:

· Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).

· Minimum of 5 years of experience in application support, with at least 2 years in a leadership role.

· Proven experience in troubleshooting and resolving complex technical issues related to .NET, Java, and SQL/Database applications.

· Excellent communication, interpersonal, and presentation skills.

· Strong analytical and problem-solving skills.

· Ability to work effectively in a fast-paced, team-oriented environment.

· Experience with network and infrastructure management a plus.

· Strong vendor management and stakeholder relationship building skills.

· Experience with ITIL or similar methodologies preferred.

BAND 1:

Job Description:

a. The Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years’ experience in Windows Desktop support.

Position Responsibilities and Functions

a. Provide first/second level contact and problem resolution for customer issues.

b. Work with Third Party Vendors to remediate complex AV issues as needed.

c. Provide timely communication on issues status and resolution

d. Maintain ticket updates for all reported incidents.

e. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, 
Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized 
desktop application.

f. Should have basic knowledge of Mac operating system, to support Apple pc 
users.

g. Install, upgrade, support and troubleshoot for printers, computer hardware.

h. Performs general preventative maintenance tasks on computers, laptops, 
printers.

i. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

j. Use diagnostic tools to troubleshoot problems associated with network 
connectivity, and workstation hardware/software.

k. Broad experience of IT with basic understanding of Networks, Servers, 
Audio/Visual, Smart Devices and Telecoms.

l. This position requires the ability to work in a project-based environment requiring 
flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

i. Bachelor Degree or equivalent in Computer Science or related field.

ii. CompTIA A+, Microsoft Certified Professional (MCP) or better.

iii. Minimum of 18 months’ years of IT experience.

iv. Windows 7-10, Microsoft Active Directory, utilization GPOs, MS Office 365, PC 
hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk 
ticketing systems.

v. Mobile device management including IOS and Android devices, Enterprise 
encryption solutions, Windows PC/laptop management via Active Directory.

vi. Proven analytical, troubleshooting and problem solving skills.

vii. Proven ability to multi-task, effectively determine priorities and meet SLA’s.

viii. Excellent communication relationship-building and internal customer service skills.

ix. Adaptable and flexible in a fast-changing industry and work environment.

x. Willing to work off-hours and weekends when required for projects or emergency 
support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

BAND 2:

Job Description

The Band 2 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 years’ experience in Windows Desktop support.

Position Responsibilities and Functions

a. Provide first/second level contact and problem resolution for customer issues.

b. Work with Third Party Vendors to remediate complex AV issues as needed.

c. Provide timely communication on issue status and resolution.

d. Maintain ticket updates for all reported incidents.

e. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

f. Should have basic knowledge of Mac operating system, to support Apple pc users.

g. Install, upgrade, support and troubleshoot for printers, computer hardware.

h. Performs general preventative maintenance tasks on computers, laptops, printers.

i. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

j. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

k. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

l. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

a. Bachelor’s Degree or equivalent in Computer Science or related field.

b. CompTIA A+, Microsoft Certified Professional (MCP) or better.

c. Minimum of 18 months years of IT experience.

d. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

e. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.

f. Proven analytical, troubleshooting and problem-solving skills.

g. Proven ability to multi-task, effectively determine priorities and meet SLA’s.

h. Excellent communication relationship-building and internal customer service skills.

i. Adaptable and flexible in a fast-changing industry and work environment.

j. Willing to work off-hours and weekends when required for projects or emergency support.

In addition, the Band 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.

NOTE: Job location is either Tuas/Jurong

Main Core Responsibilities

To support the restaurant outlets and office users with all IT related matters (POS / SOK, Laptops, printers, and CCTV). Handle POS menu keys creation and revision. Trouble-shoot IT issues and implement technology solutions to enhance business efficiencies. Coordinate with software contractors for maintenance and second level technical support.

Project Coordination - Work closely with team members to ensure timely execution of ongoing projects.

Data Entry and System Maintenance - Responsible for data entry work related to various e menu systems. Manage delivery platform settings and maintenance.

Emergency Support - Standby for emergencies and critical support requests after regular work hours.

Process Improvement – Propose recommendations to management for improving efficiency and productivity in outlet operations, ordering systems, HQ, etc

Company-Wide Technical Support - Provide technical support across the company.

Additional Duties – Perform any other duties as assigned.

Intermediate Work (Middle Management Duties)

New Store Setup - Assist in setting up new store by supervising contractors for POS, E menu, SOK, CCTV, and network setup.

Inventory Management - Assist in IT inventory management and monitoring data backups.

Administrative Responsibilities - Assist in IT administrations including paperwork & documentations.

Vendor Management – Manage relationships with relevant external vendors.

Requirements

- Strong capability in basic PC & network troubleshooting.

- minimum 3 years’ experience of experience with operational management knowledge in the F&B or similar field.

- Senior Executive position available based on experience and qualification

- Diploma or Degree in an IT-related field

- Good problem-solving skills, demonstrating resourcefulness in finding solutions.

- Strong sense of responsibility, self-motivated, and ability to perform in fast-paced environment.

- Service excellence attitude for technical support matters.

- Individual who takes initiatives and can work with minimal supervision.

- Have a service excellence attitude for technical support matters.

Responsibilities:

• Provide daily general administrative support to ensure the smooth running of day to day office support activities
• Liaise with internal department and external parties to follow up on related administrative matters
• Assist in Project Coordination
• Organize, develop and maintain proper filing system
• Coordinate office activities and operations to secure efficiency and compliance to company policies.
• Submit timely reports and prepare presentations/proposal as assigned
• Any ad-hoc duties assigned by the Management from time to time

Requirements:

• Proven experience as an office administrator, personal assistant or relevant role
• Outstanding communication and interpersonal abilities
• Excellent priority management and organizational skills
• Familiarity with office management procedures and pantry inventory control
• Good knowledge of MS office and office mangement software will be added advantage
• At least a diploma in office administration or relevant field
• Possesses the right aptitude and able to communicate and work closely with inter departments, including the department heads and management.

If you think you are the one for the above role do contact me at [email protected]

Please kindly note that only shortlisted candidates will be notify.

Headquartered in Singapore, Actxa Pte Ltd is a deep tech company founded in 2015 that leverages artificial intelligence to create next generation preventive healthcare solutions.

We create evidence-based, personalised health insights in the domains of physical activities, sleep quality, body composition, stress and recovery, heart health and blood glucose evaluation and monitoring.

To improve population health, Actxa establishes worldwide partnerships and research collaborations to develop critical preventive health models to help people avert chronic diseases such as diabetes and hypertension.

We are searching for our next team members to join our growing team.

Actxa is hiring for Technical Sales Support Engineer

Internal Code: ACX001

We are seeking a passionate Technical Sales Support Engineer plays a crucial role in bridging the gap between the technical aspects of a product or service and the sales team.

A Technical Sales Support Engineer is essential for ensuring that sales teams can effectively communicate the technical aspects of a product or service, ultimately leading to successful sales and satisfied customers.

They assist sales professionals in understanding and effectively communicating the technical features, benefits, and capabilities of a product or solution to potential clients.

This position requires a strong technical background, excellent communication skills, and a deep understanding of the product or service being sold.

1. Product Knowledge:

Develop an in-depth understanding of the company's products or services, including their features, functionality, and technical specifications.

Stay up-to-date with product updates and changes.

2. Pre-sales and Post Technical Support:

Collaborate with the sales team to understand customer requirements and challenges.

Prepare and deliver technical presentations and solutions to potential customers.

Provide pre-sales technical support by answering customer queries, addressing concerns, and conducting product demonstrations.

Responsible for the transition from the sales phase to the implementation phase and product launch by working closely with clients and internal teams.

Troubleshoot technical issues or challenges that may arise during the integration process and work to find solutions.

Address technical post-sales inquiries and issues to ensure customer satisfaction.

3. Proposal Development:

Collaborate with the sales, product and platform teams to create technical proposals, including pricing, configurations, and technical documentation.

Ensure that proposals align with the customer's technical requirements.

4. Technical Expertise:

Offer technical expertise to the sales team to help them address customer objections and concerns effectively.

Act as a technical resource during the sales process to build credibility and trust with potential clients.

Provide technical training to customers and sales team members to enhance their product knowledge and sales effectiveness.

5. Competitive Analysis:

Stay informed about competitor products and services, and provide insights to the sales team regarding competitive advantages and disadvantages.

6. Documentation:

Create, maintain and update technical documentation, user guides, product manuals, datasheets, and case studies, to aid in the sales process.

7. Customer Relationship Building:

Build and maintain relationships with key customers to enhance trust and loyalty.

Collect feedback from the sales team regarding customer experiences and technical challenges and provide this feedback to the product development team for continuous improvement.

Requirements

Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Electrical & Electronics Engineering, or related discipline.

At least 2 to 4 years in technical sales and support from industries like, digital health, connected devices, software/cloud services, information technology, or similar industries.

Keen interest in digital healthcare, AI in healthcare, preventive health and wellness, and sports science domains.

Excellent communication and presentation skills with good interpersonal and relationship-building skills.

Sales acumen and customer-oriented mindset.

Ability to problem-solve and can be very resourceful.

A natural tenacity, resilience and determination

Travelling is required for this role.

Benefits

What do we offer?

Fun working environment

Flexi benefits

Employee Wellness Program

Actxa Pte Ltd is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Actxa Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Actxa Pte Ltd.

Your personal data will be processed for the purposes of managing Actxa Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice ( ) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Job Responsibilities:-

• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Provide prompt and accurate feedback to customers
• Refer to internal database or resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure the systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Maintain jovial relationships with clients

Job Requirements:-

• Diploma in Engineering (Electrical & Electronic, Computer Science, Telecommunication,
• Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help
• Desk Technician or similar role.Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.