Lotus Formula, Lotus Script, Java, REST APIs, Front-End and Back-End coding

• Knowledge in VB.net

• Product Documentation, Test Case Creation, Report Analysis, Ticket Management

• SharePoint, Confluence

• MS Word, PowerPoint, Excel

• Requirements: Immediate

Job Responsibilities:

• Develop and maintain Standard Operating Procedure (SOP) documents, both critical and non-critical for the Show Experience Technical Support department.
• Work with respective teams and vendors to gather inputs for generating SOPs so that SOPs are user friendly and able to be implemented efficiently.
• Maintain document library for operational planning, including up-to-date drawings and inventory lists.
• Collate and maintain from Capex replacement projects, including as-built drawings, operational manuals, and inspection sign-offs.
• Maintain and update existing operational, safety, and training procedure documents within the department. Recommend changes, modifications and/or removal of key documents or procedures to further define work operations.
• Collaborate with internal teams and vendors to gather information and develop required documentation for local authority, project tender, and external safety submission frameworks. Maintain and perform edits to library of safety documents as required.
• Develop and maintain document control standards and procedures for improved record-keeping, standardized training, standardized operations, or safety documentation.
• Support the safety and training teams in developing training and safety communications (including training manuals, posters) for internal usage.

Job Requirements:

• Diploma or Degree holder with at least 2 years of operational experience in a position requiring compliance with written, technically oriented procedures or documentation.
• Having previous experience in writing and developing training materials or working in a related scope such as project or product development would be an added advantage.
• Competent in Microsoft Office suite, able to edit digital photographs for the purpose of resizing, resolution, adding labels, converting to monochrome, and masking to highlight important areas.
• Knowledge of the formatting features of Microsoft Excel.
• Ability to create diagrams with the drawing tools in Microsoft Powerpoint.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
• Ability to generate accurate, to scale drawings, developing and maintaining standards for lineweights, fonts, units of measure.
• Ability to organize drawings in a systematic fashion, including development of naming convention, revision history tracking.
• Intermediate to advanced competency in Autodesk Autocad software.

Mandatory Skills

Requirement:

Minimum 5 years of Production Support experience

Minimum Java development skills will be added advantage.

Key responsibilities

• Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues.
• Monitor system performance, detect anomalies, and ensure uptime and availability of services.
• Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.
• Work closely with L1 support to ensure a seamless escalation process for complex issues.
• Collaborate with development teams to identify and resolve recurring issues or system bugs.
• Perform root cause analysis and provide recommendations for system improvements.
• Document technical issues, solutions, and best practices for future reference.

This position needs shift work, 8am to 8pm and 8pm to 8am.

Mandatory Skills

Requirement:

Minimum 5 years of Production Support experience

Minimum Java development skills will be added advantage.

Key responsibilities

• Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues.
• Monitor system performance, detect anomalies, and ensure uptime and availability of services.
• Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.
• Work closely with L1 support to ensure a seamless escalation process for complex issues.
• Collaborate with development teams to identify and resolve recurring issues or system bugs.
• Perform root cause analysis and provide recommendations for system improvements.
• Document technical issues, solutions, and best practices for future reference.

This position needs shift work, 8am to 8pm and 8pm to 8am.

Job Highlights

• Staff meals provided
• Short walking distance from Tuas Link MRT
• In-house gym

Job Responsibilities:

• Preparation of quotations, sample supplies, sales materials etc
• Responsible for new account opening and credit applications
• Handle customer enquiries via emails and phone calls
• Manage products for reservation allocation and promotion purpose
• Maintain database to drive accuracy and completeness
• Liaise with other departments to fulfil customers’ requests and orders
• Provide sales and administrative support to the Sales team
• Assist with marketing activities such as food events or product launch
• Any other ad-hoc duties as assigned by Manager

Requirements:

• Diploma in Business /Marketing/Sales
• At least 2 years of relevant experience is preferred.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Self-motivated, hardworking and organized in work

About Our Company

Established in 1991, Gan Teck Kar is a privately-owned company started by food-loving folks who are passionate about bringing the finest products from all around the world. Our core business is the importation and distribution of premium food products to Singapore and Malaysia with business partners all around the Southeast Asian Region.

Job Highlights / Benefits

● Free meals provided

● In-house gym

● Staff discounts

● Walking distance from Tuas Link MRT

Title:

E-Commerce Sales Support

Reports to:

Sales Manager

Introduction:

We are looking for a dynamic individual to support and drive our company’s e-commerce business for multi-brands across different marketplace platforms and online buyers.

Responsibilities:

• Responsible for the overall e-commerce sales on Shopee, Lazada, Amazon and Shopify.
• Responsible for daily e-commerce operations, including uploading and monitoring product information on the platforms.
• Ensure timely execution of order process management.
• Update stock count, monitor shipment & delivery of orders, assure on-time deliveries and update systems accordingly.
• Provide customer service to support the sales growth.
• Attend queries, resolve any concerns on their orders with minimum TAT, maintain accurate and timely records of correspondences or discussions with customers.
• Prepare monthly summary sales reports.
• Plan and execute e-commerce promotion campaigns.
• Work with in-house designers to prepare promotion banners, category banners and campaign artwork.

Requirements:

• Energetic, collaborative and results-oriented person with 1-2 years of sales experience in FMCG. Experience in handling e-commerce platforms is a bonus.
• Possess at least a Diploma in any field.
• Self-starter who is technologically savvy, organised and able to operate well in a team under pressure.
• Possess good analytical skills to evaluate sales reports to build competitive sales strategy and promotions for each platform.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

Exciting role in the Public Sector - in the Media industry!

Duration: 11 months

Job Responsibilities:

• Provide general administrative support to the team as required, including preparing documents, reports and presentations.
• Organise and maintain electronic filing systems, ensuring documents are easily accessible and properly archived.
• Assist in coordination of events and meetings, ensuring all logistical aspects are covered.
• Assist with light bookkeeping tasks, such as review of invoices and expense reports.
• Correct and update data entries in Excel spreadsheets, ensuring information is up-to-date and error-free.
• Assist in compiling and organising data for reports, presentations and other business requirements.
• Support special projects and other duties as required by the team.

Looking for:

• Singaporeans only
• Min. Degree in Business Administration or its equivalent
• Proficiency in Microsoft Office Suite (PowerPoint, Excel and Word)
• Basic understanding of data entry and data management principles
• Strong organisational skills and attention to detail
• Excellent communication skills, both written and verbal

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:
Contact you about potential opportunities.
Delete personal data not required at this application stage.
To withdraw consent, email [email protected].
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Chloe Chew (R1768631)
ScienTec Consulting (ScienTec Personnel) - 11C578

Job details:

1. Responsible to plan, organise, track and maintain machinery repair activities and developing preventive/predictive maintenance procedures.

2. Maintaining an internal record of the maintenance of equipment

3. Ability to spot potential issues and act quickly on serious problems

4. Respond to emergency calls for maintenance; Manage the set up and take down of different events. Perform troubleshooting to solve minor repair issues.

5. A good understanding of maintenance machinery and equipment, as well as outstanding written and verbal communication skills in English and Chinese

6. Liaise internally (ops & workshop team) to arrange for servicing

7. Establish, implement, train, and monitor maintenance guidelines.

8. Manage inventory of maintenance supplies and equipment, ordering and restocking as necessary.

9. Any other duties as assigned.

Requirements:

- ITE certificate/Diploma in Mechanical Engineering, Electrical Engineering, or a related field.

- min 2 years of experience in servicing and maintaining heavy machineries, with specific expertise in mobile equipment preferred.

- Excellent problem-solving skills and the ability to work independently

- Good communication skills

- PC literate in MS applications and proficient in spoken and written English

Job Info:

• Salary: Basic up to $ 6,000 +AWS +VB
• Monday To Friday: 9am - 6pm
• Location: Central Region/ Promenade

Job Scope:

• To provide support in the implementation and operation of all aspects of audio visual, video conference, display and presentation technologies used in the client’s premises
• Assisting in the provision of support for internal and external events
• To carry out routine testing of equipment to diagnose, log and report operational faults
• Working with our team to assist in the diagnosis and rectification of faults to ensure that all systems are fully functional and that equipment and system down time are kept to a minimum
• To ensure any paperwork is completed on time and filled out completely, as required
• Support in-house Video Conferencing technology
• Clean and maintain audio and video equipment and ensure that they are stored properly
• Diagnose, test and resolve A/V equipment and media system problems as part of the regularly scheduled preventative maintenance cycle
• Operate and monitor equipment during meetings, such as sound levels, remote cameras, video playback, and webcasting
• Carry out regular preventative room checks, ensuring all equipment functions correctly by the room check procedure
• To maintain records of equipment usage (when applicable), to make minor adjustments and repairs to equipment when necessary
• Raise tickets for faults and liaise with relevant bodies for repairs of malfunctioning equipment
• Proactive maintenance/reporting to ensure all AV equipment is always of the highest
• standard and functioning correctly
• Assist with first line fault repairs
• To carry out scheduled maintenance checks (room checks/power downs) and to write technical reports based on test results

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Job Descriptions

• Testing and Commissioning of mass scaled loT systems (not limited to LoRaWAN, BLE, SigFox, ZigBee, NBloT, etc).
• Perform hands-on site work to support M&E works.
• Testing of loT sensory and electrical equipment on site.
• Reporting test results in accordance with the company standards/SOPs.
• Coordinate with other technical staffs, both locally and overseas.
• Opportunities to work with clients from various industries.
• Ad-hoc duties as may be assigned from time to time.

Job Requirements

• Basic knowledge of electrical installation.
• Entry level candidates from ITE are welcome.
• On the job training· Ability to work independently and collaboratively within a team.
• Prior experience in testing of electronic device is a plus.
• Proactive problem-solving and critical-thinking skills.

Privacy Policy Notice

• We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
• By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining and disclosing your personal information in relation to your potential employment with us.
• Please note that should you not consent and provide us with the relevant personal data to fulfil the ‘Purposes’ of collection, use and disclosure of your personal data by the company (including associated companies under the Advancer Group), it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.
• You may refer and access our website for more information.

Job Highlights

• Staff meals provided
• Short walking distance from Tuas Link MRT
• In-house gym

Job Responsibilities:

• Preparation of quotations, sample supplies, sales materials etc
• Responsible for new account opening and credit applications
• Handle customer enquiries via emails and phone calls
• Manage products for reservation allocation and promotion purpose
• Maintain database to drive accuracy and completeness
• Liaise with other departments to fulfil customers’ requests and orders
• Provide sales and administrative support to the Sales team
• Assist with marketing activities such as food events or product launch
• Any other ad-hoc duties as assigned by Manager

Requirements:

• Diploma in Business /Marketing/Sales
• At least 2 years of relevant experience is preferred.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Self-motivated, hardworking and organized in work

About Our Company

Established in 1991, Gan Teck Kar is a privately-owned company started by food-loving folks who are passionate about bringing the finest products from all around the world. Our core business is the importation and distribution of premium food products to Singapore and Malaysia with business partners all around the Southeast Asian Region.

Job Highlights / Benefits

● Free meals provided

● In-house gym

● Staff discounts

● Walking distance from Tuas Link MRT

Title:

E-Commerce Sales Support

Reports to:

Sales Manager

Introduction:

We are looking for a dynamic individual to support and drive our company’s e-commerce business for multi-brands across different marketplace platforms and online buyers.

Responsibilities:

• Responsible for the overall e-commerce sales on Shopee, Lazada, Amazon and Shopify.
• Responsible for daily e-commerce operations, including uploading and monitoring product information on the platforms.
• Ensure timely execution of order process management.
• Update stock count, monitor shipment & delivery of orders, assure on-time deliveries and update systems accordingly.
• Provide customer service to support the sales growth.
• Attend queries, resolve any concerns on their orders with minimum TAT, maintain accurate and timely records of correspondences or discussions with customers.
• Prepare monthly summary sales reports.
• Plan and execute e-commerce promotion campaigns.
• Work with in-house designers to prepare promotion banners, category banners and campaign artwork.

Requirements:

• Energetic, collaborative and results-oriented person with 1-2 years of sales experience in FMCG. Experience in handling e-commerce platforms is a bonus.
• Possess at least a Diploma in any field.
• Self-starter who is technologically savvy, organised and able to operate well in a team under pressure.
• Possess good analytical skills to evaluate sales reports to build competitive sales strategy and promotions for each platform.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

We are seeking a highly skilled and customer-focused Automotive Workshop Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers, ensuring their needs are met and providing exceptional service throughout their vehicle repair and maintenance process. Your role will involve coordinating service appointments, providing accurate cost estimates, communicating with technicians, and delivering a positive customer experience.

Responsibilities:

• Greet customers and assess their service needs, providing guidance and recommendations.
• Schedule and coordinate service appointments, ensuring efficient use of workshop resources.
• Consult with customers to gather information about vehicle issues and concerns.
• Conduct vehicle inspections and accurately diagnose mechanical and electrical problems.
• Provide detailed explanations of recommended repairs or maintenance, including cost estimates.
• Communicate with technicians to ensure a clear understanding of required work.
• Monitor the progress of repairs and keep customers informed of any changes or delays.
• Assist customers with additional service requests, such as arranging loaner vehicles or coordinating shuttle services.
• Process invoices and handle payment transactions accurately.
• Maintain accurate records of customer interactions, service history, and repairs performed.
• Handle customer complaints or concerns with empathy and a focus on resolution.
• Stay updated on automotive industry trends, technical advancements, and manufacturer guidelines.

Working Hours:

• Mon - Fri 10am to 7pm
• Sat 10am to 2pm
• PH and Sun Closed

Requirements:

• High school diploma or equivalent; additional certifications or vocational training in automotive service is a plus.
• Proven experience (min 2 years) as a Service Advisor or in a customer service role within the automotive industry.
• Strong knowledge of automotive systems and components.
• Excellent communication and interpersonal skills.
• Ability to build rapport with customers and provide exceptional service.
• Strong problem-solving and decision-making abilities.
• Organizational and time management skills to handle multiple tasks effectively.
• Proficient computer skills to manage customer information and process service orders.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.
• A valid driver's license.

If you meet the qualifications and are passionate about providing exceptional customer service in the automotive industry, we invite you to apply for this position. Please submit your resume and a cover letter highlighting your relevant experience and skills. Only shortlisted candidates will be contacted for further steps in the hiring process.

VIKING Life-Saving Equipment – Your global full scope maritime safety partner.

What you can expect in your Inside Sales Support Role at VIKING:

To strengthen our regional position, we are seeking a Inside Sales Coordinator to join our sales support centre, located at our production site in Laem Chabang Industrial Estate.

Contribute to the development and implementation of sales processes, this position reports to the Inside Sales Manager (Singapore office) by work together with the sales and relevant departments.

We looking for someone who is a team player, able to solve problems under pressure and meet deadlines. In addition, organizational skills, the ability to work with a minimum of supervision and a sense of loyalty are desirable.

Specifically, this role includes, but are not limited to the following Responsibilities and Tasks:

• Create quotation and documentation of transaction/ simple sales
• Order handling and processing in system (SAP)
• Customer coordination (e.g. logistics) and build good rapport with them
• Work closely with internal department/ offices towards customer’s expectation and satisfaction
• Handle documentation in project/ complex sales
• Any other business/ sales administrative and supporting tasks
• Any other ad-hoc duties assigned by superior

Qualifications:

• Diploma
• Preferably 2-3 years related working experience
• Good command of written and spoken of English
• Team player and well organized
• Knowledgein SAP or similar ERP system will be an added advantage
• Diploma/ /Professional Certificate in Business Management/ Marketing or equivalent

You’ll Love (Benefits):

• Competitive Compensation package
• Medical & Insurance
• AWS
• Performance Bonus

We are looking for Lead/Senior Application Support Engineer to join a fast growing IT company in Singapore!

• Basic up to $5,800 + AWS + bonuses
• Permanent position, attractive salary package & employment benefits
• Positive working environment & career progression

Responsibilities:

• Lead and run 24/7/365 shift level 1 application support team for applications and systems
• Involved in the recruitment process of the staff and management of the staff, plan shift rotation
• Train the team members on the application logic/usage, interfaces and features.
• Ensures the team members is providing necessary help to the end-users and assigns work to the staff
• Solves critical issues of the system which the less-experienced application support could not solve and help them in understanding the problems with the software systems
• Ownership of all issues that are raised, through to closure regardless of which development team or vendor ultimately resolves the issue
• Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately
• Manage relationships with technology teams and end-user clients on a day to day basis
• Conduct application testing, support client application testing, and collect and summarize test result
• Create and maintain job schedules, job tracking, client communications, team communications, Web reports, and other documents that may be required

Requirements:

• Singaporean only
• At least 3 years of working experience as application support (L1/L2)
• Experience in leading a team of app support
• Knowledge/experience with some programming language such as Java
• Comfortable for shift working hours due to 24/7 operations

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:
Contact you about potential opportunities.
Delete personal data not required at this application stage.
To withdraw consent, email [email protected].
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Liew Chien Hui - R2090138

ScienTec Consulting Pte Ltd - 11C5781

This is a full-time position that requires you to work on-site within the church premises. Request to work from home for limited days per month can be considered on a case-by-case basis, depending on the work requirements and prevailing organisational policies.

Job Scope:

• Provide secretarial / administrative support to pastoral / ministry staff
• Coordinate with variuos minsitry leaders for worship schedule and details bulletin, liturgy ppt
• Maintain ministry related records and files
• Answer & handle incoming calls in appropriate manner
• Perform some banking transactions (bank in offering money)
• Assist in facilities booking
• Annual report compilation and assist in AGM
• Provide yearly statistic report
• Translation to Chinese (especially relating to annual report)
• Handle ministry related reimbursement
• Support for Council and Worker In charge for church level related event and activities

Interested applicants are to email your Curriculum Vitae, with supporting documents to Samantha Chin: samanthachin@lutheran.org.sg

CHILDCARE @ THE ENRICHMENT

Opposite Pioneer MRT

We have immediate vacancy for Part Time (Morning) Childcare Support Teacher.

Working schedule : Mondays to Fridays 7:30am to 12:30pm

Hourly rate : $8 - $10 / hr

Apply here or whatsapp to Mrs Lim at 91013031 with the following information :

1. Position title : AM support teacher

2. Name :

3. Age :

4. Residing location :

5. Any experience working in childcare environment ?

6. Are you able to work daily 730am to 1230am ?

7. What are you currently working as ?

8. What is the reason for only AM part time not a full time job ?

9. When can you start work if selected.

Job Responsibilities:

## Support the lead teacher in ensuring the well-being of the children in the centre especially safety.

## Support the lead teacher in lesson preparation.

## Maintain good relationship with children

## Perform other related duties as assigned by immediate supervisor

*** Experience working in pre-school environment added advantage

Project Description:

• Treasury application Production support engagement covering technical issues, services and environment monitoring and EOD Batch support for a leading Singapore based bank

Responsibilities:

• Treasury application BAU 24*7 support:
  • L1 & L2 application technical and functional support in production treasury application support environment
  • Monitoring and issue resolution of Online trade booking applications
  • Resolving technical services related issues, environment management and EOD batch support in morning or night or weekend shifts
  • Managing and regular interaction with the application end users and stakeholders management

Mandatory Skills Description:

• • 1-2 years of experience in production application support environment
  • Production support of Java/Microservices application
  • Strong experience in providing L1 & L2 application technical and functional support
  • Good knowledge on Linux/Unix and scripting (Shell/Python/etc)
  • Good knowledge on SQL and PL/SQL
  • System backup's w.r.t UNIX and Database
  • Excellent team collaboration
  • Excellent written and verbal communication skills
  • Strong stakeholder management
  • Flexible in working in shift timings and over weekends

Nice-to-Have Skills Description:

• • Capital markets / investment banking domain
  • Treasury application support experience, e.g. FO trading application (Murex/ Bloomberg/ DealHub/ MarkitWire/ FXcore)

JOB DESCRIPTION

Location: Onsite in Singapore with some flexibility

Reporting Line:

Direct Line Manager: Marketing Director South Asia, Textile Effects

Direct Reports: Nil, single contributor

Responsibilities:

The role plays a critical part in supporting are as follows:

• Data collection and Analysis: Gather and analyse data from various sources like sales report, cost and pricing data. Use analytical techniques to interpret data and identify trends
• Cost Analysis: Compare cost of products from various source and analyse the reason of higher cost and make followup with various stakeholders to make corrections
• Reporting and Presentations: Prepare details reports and presentations. Create dashboard from the complex data for easier understanding.
• Strategy development and implementations:Collaborate with marketing and technical team to develop strategies and implement in the market. Followup for product development, pricing implementation and promotional campaigns.
• Project follow up and Performance Analysis: Collaborate with teams to run various market and new launch projects. Support the team to achieve the goals and analyse the performance.
• Supporting marketing Director: To assists the marketing Director with day-to-day requirements enables efficient operations within the marketing team. This support ensures that the team's efforts are optimized and frees up the Sales Director's time to focus on strategic initiatives.
• Promotion and Marketing Support: This role supports to arrange brochures, samples, and promotional tools based on team requests facilitates effective marketing and sales efforts - creating a consistent and compelling brand trust and image.
• Collaboration: work closely with business development, sales, innovation team to achieve yearly AOP and to support for key market decision making.

Key KPIs:

• AOP achievement for the region
• Price implementation and margin improvement analysis
• Launch of New Products in region and analysis of sales growth
• Developing quality of Competition Database
• Status of Weekly, Monthly sales progress and follow up.
• Analysis on Sales, Volume and Profitability on Strategic Customers.
• Arrange Brochures, Samples and Other promotion tools based on the request from team.

QUALIFICATION AND COMPETENCIES

• Education: Bachelor’s degree in either Economics, Administration, Chemistry, Chemical Engineering, Business or similar qualifications
• Experience: 4+ years experiences in data analysis for Sales / Marketing Support, Customer Service, Supply Chain, analysis .
• Analytical Skills: Strong analytical and critical thinking skills to interpret complex data and make data-driven decisions. Highly advance knowledge in Excel data analysis will be required. Experience in working with SAP will be a distinct advantage.
• Communication skills: Excellent verbal and written communication skills to present finding clearly and effectively.
• Project Management: A keen eye for detail to ensure accuracy in data analysis and reporting. Highly independent and able to handle amibuity.
• Problem solving skills: Ability to approach challenges creatively and develop effective solution.

Job Description

• Monitor system and batch job processing; perform 1st level problem determination and resolution; and timely escalation of issues and critical alerts,
• Assist System / Application Support engineers for system and / or batch jobs recovery,
• Setup and maintain the monitoring maintenance policy for system undergoing maintenance, to stop and resume the monitoring and alerts,
• Work closely with System / Application Support engineers in improving the system and batch monitoring and alerts,
• Participate in the Daily Operations meeting and prepare Health Check report,
• Coordinate with the Change Manager on the communication to the client for the start and end of the change activities,
• Provides 24x7 rotating shift roster support on eight (8) or twelve (12) hours duties. To support/ assist in extended support and / or swap of duties when there is a need such as stand-in for colleague on medical leaves and/ or support to major production issue, etc. and
• Conformance to the established standard operation procedures.

Requirements

• Has an analytical mindset and able to understand business and functional concepts
• Proactive, self-driven and able to work under pressure with a high sense of urgency,
• Ability to work effectively both independently & within a team and
• Comfortable interacting with both internal and external stakeholders.
• Experience with working in a ticketing system,
• Experience with monitoring tools and writing scripts for automation and
• Possess SQL knowledge and capable of constructing basic SQL queries

The candidate must have experience on implementation of treasury related functions and SAP interfaces with bank.

The SAP / bank integration implementation experience is mandatory.

Period: ASAP till 31 Dec 2025, potentially extendable

Start date: ASAP

Job Description:

The support consultant is responsible for the configuration, implementation, and troubleshooting of the financial modules within the SAP system. The primary areas of focus include Accounts Payable, Procurement to Pay, payment instruction to bank, bank statement processing, treasury, vendor business partner management and analysis.

Key Responsibilities:

1. Configuration and implementation of the SAP FICO modules, including General Ledger, Accounts Payable, Controlling, Treasury, etc.

2. Analyze business requirements and translate them into appropriate configuration settings within the SAP FICO system.

3. Perform comprehensive testing of the configured FICO modules to ensure accuracy and functionality.

4. Provide support and troubleshooting for Accounts Payable-related issues, such as vendor master data maintenance, invoice processing, and payment processing.

5. Responsible in the Procurement to Pay process, from purchase requisition, purchase order, invoice management to bank payment.

6. Work with bank solution to implement SAP Treasury related functions or payment interfaces.

7. Set up and maintain the bank statement processing functionality, ensuring accurate and timely reconciliation of bank transactions.

8. Troubleshooting experience on the bank payment instruction process, ensuring compliance with financial institution requirements.

9. Manage the vendor business partner lifecycle, including vendor creation, maintenance, and performance evaluation.

10. Develop and generate financial reports and analyses to support decision-making processes.

11. Collaborate with cross-functional teams, such as IT, business analysts, and end-users, to address FICO-related issues and provide training.

12. Participate in project planning, documentation, and knowledge transfer activities.

13. Stay up-to-date with the latest SAP FICO functionalities, patches, and best practices.

Required Qualifications:

• Bachelor's degree in Accounting or Business IT.

• Minimum 3-5 years of experience as an SAP FICO Consultant.

• Proven expertise in the configuration and implementation of SAP FICO modules, including Accounts Payable, Procurement to Pay, bank statement processing, bank payment instruction, treasury, and vendor business partner management.

• Have global SAP implementation experience on FICO and Treasury.

• Support experience on Kyriba Treasury functions will be added advantage.

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills to work effectively with cross-functional teams.

• Experience in project management and implementation methodologies.

• Certification in SAP FICO or relevant SAP modules is preferred.

Job Info:

• Salary: Basic up to $2500 + OT + VB
• Working Hours: Monday to Friday (8.30am - 5.30pm) ; Alternate Saturday (8.30am - 5.30pm)
• Location: Kranji

Job Scope:

• Issue sales quotations, invoices, and delivery orders to customers
• Manage and maintain documents and filing systems
• Handle customer inquiries via phone, email, or in person
• Process sales orders and coordinate fulfillment with the operations team
• Collaborate with operations and finance on sales-related matters
• Address issues related to product quality and quantity
• Source and negotiate with reliable suppliers
• Review purchase prices regularly to stay competitive
• Perform data entry tasks as needed
• Coordinate between customers, drivers, transporters, sales, and warehouse teams
• Maintain certifications and ISO/HACCP documentation
• Provide general administrative support as needed

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Skills

1. Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.
2. Has experience or knowledge on Incident and Problem management.
3. Health check and monitoring production system and job scheduling to ensure SLA is meet.
4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
6. Continuous improvement of the system, e.g. job automation, performance tuning.
7. Should be able to identify and fix the bugs.
8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.
9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.
10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.
11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
12. Good knowledge in Linux/Unix/Windows environment and scripting.
13. Hands on experience on monitoring tools like Grafana has added advantage.
14. Should be open to learn and adapt to new technologies.
15. Knowledge on GIT Bitbucket and Jenkins has added advantage.
16. Knowledge on Actimize/Hadoop has added advantage.

Note : Mandatory skills for this role are candidates must have experiences in Unix, Window and SQL, they will be trained for the rest of the skills . At least 1 year and above working as support role, it is ok if they switch from Developer to Support , but the recent experiences must be in support role. Also the tenure/duration for candidates’ past/current employment should not be too short for each employment.

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays

Skills

1. Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.
2. Has experience or knowledge on Incident and Problem management.
3. Health check and monitoring production system and job scheduling to ensure SLA is meet.
4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
6. Continuous improvement of the system, e.g. job automation, performance tuning.
7. Should be able to identify and fix the bugs.
8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.
9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.
10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.
11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
12. Good knowledge in Linux/Unix/Windows environment and scripting.
13. Hands on experience on monitoring tools like Grafana has added advantage.
14. Should be open to learn and adapt to new technologies.
15. Knowledge on GIT Bitbucket and Jenkins has added advantage.
16. Knowledge on Actimize/Hadoop has added advantage.

Note : Mandatory skills for this role are candidates must have experiences in Unix, Window and SQL, they will be trained for the rest of the skills . At least 1 year and above working as support role, it is ok if they switch from Developer to Support , but the recent experiences must be in support role. Also the tenure/duration for candidates’ past/current employment should not be too short for each employment.

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays

This role will be providing first level IT technical support on this critical public facing system and needs to be up 24x7x7. The focus of your role will be to follow documented processes to achieve high resolution rates within defined service levels (99.95% availability and 100% response and resolution SLA). We are looking for someone who is passionate about providing their customers with a high level of service and support.

Job Description

Build a cohesive 24x7 team and manage people effectively which includes :

• Recruit, train and support service desk representatives and technicians
• Coach & develop the team by monitoring team members' training & knowledge. (including Onboarding, training, knowledgebase, etc)
• Perform bi-annual assessment ensure high team's performance
• Review shift handover checklist and stay on top of team daily activities.
• Set the direction of the team with thorough understanding of the strategic vision for the service desk
• Align the team with written processes and standards to ensure operational consistency
• Encourage collaboration & engagement, promote no blame culture & transparency. This to ensure the team stays on top & informed
• Constantly review, plan and prioritise the short-term goals of the team to achieve the vision set. Eg: KPI: Service Desk Entry Error < 10% or 1st call resolution target or training service desk to be able to do early detection.

Ensure the team delivers excellence customer service (timely and accurately) hence reduce incidents & improved resolution time.

• Delivery, with the full ownership and responsibility of, the 24 hour service desk operations, to agreed SLA performance levels.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved. Recommends changes to policies and procedure to streamline operations & set customer service standards.
• Oversees follow ups with customers to ensure timely case attention, resolution, escalation and closure, so that SLA is met.
• Ensure the team support & coordinate with Support teams (both internal & external) in incident/problem investigation and resolution to satisfy customer queries.
• Train the team to identify incident trends in order to elevate incidents in accordance with standard operating procedures. (Actively monitor incident & alert trending, always escalate timely and accurately.)
• Make sure the team contribute and submit knowledge request if found lacking in the knowledgebase.
• Communicate with executives and business stakeholders to ensure

Actively initiate and explore opportunities for improving support processes, productivity, reliability and stability and performance of systems and operations

• Provide customer feedback to the appropriate internal teams for better product/system improvement.
• Proactively logs, tracks, analyzes and evaluates inquiry/problem reports and makes recommendations to
• avoid or reduce incident recurrence.
• increase first call resolution.
• Improved problem resolution time
• Provide detailed best practice Service Desk reporting & dashboard to include Operational Performance, Continual Service Improvement and Trend analysis. (Trend analysis skill is mandatory)

Requirements

• Degree in Computing / IT discipline
  • Proficient level of Data analysis skill (Power BI preferred)
  • Experience with ITIL methodology (Certification in ITILv4 preferred)
  • Experience with call tracking / ticket management system dashboard & reporting (ServiceNow Certification preferred)
  • Experience of working in complex, high pressured environments within a 24-hour service structure
• Experience with automation and scripting
• Customer-service oriented with strong problem-solving attitude
  • Solid technical background with an ability to give instructions to a non-technical audience.
  • Strong leadership skills to coach and mentor
  • Strong interpersonal skills for interacting with team members and clients.
  • May need to do emergency cover – 12-hr shift including PH and Weekends.
  • Must be Singaporean as candidate due to nature of the job and would need to pass the client's security clearance
  • Fully Vaccinated