• Assess, based on the scheme’s eligibility criteria, whether the applicant is eligible for childcare financial assistance; and if so, to recommend the amount and duration of assistance for the child;
• Navigate through different systems to process online applications received;
• Manage appeals from applicants who do not qualify for the assistance, and attend to queries about the scheme from parents and members of the public, childcare centre operators, social workers and other relevant parties;
• Work closely with childcare operators, social workers, or colleagues in the course of work; and
• Provide administrative support to the team, such as triaging the emails and MP appeals.

Requirements:

• Singaporean
• Degree holder
• Familiar with and able to use IT systems and processes confidently;
• Has good knowledge of Microsoft Word and Excel;
• Have good interpersonal and communication skills to communicate with clients, child care centre operators, parents and relevant parties

Other information:

• Working days: Mon - Fri (office hours)
• Contract: 12 months

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Career Advisor who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

• Stable Basic Salary + Uncapped, Attractive Sales Incentives

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements

• Coordinate interviews between candidates and clients

• Develop connections and new business and relationship management sources with existing accounts

• Engage in networking and building relationships with business partners and jobseekers

• Ensure that the company's objectives and sales targets are met

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Career Advisor who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

• Stable Basic Salary + Uncapped, Attractive Sales Incentives

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements

• Coordinate interviews between candidates and clients

• Develop connections and new business and relationship management sources with existing accounts

• Engage in networking and building relationships with business partners and jobseekers

• Ensure that the company's objectives and sales targets are met

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

• Provide Standby 7 x 24 operational support for all production practices including weekends and holidays for Foreign Exchange applications
• Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.
• Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.
• Ensures that all stakeholders are sufficiently involved in the Problem Management process. Act as project Leader facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions. Contributes metrics-based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.
• Participate in knowledge transfer to ensure better grasp of the product and domain.
• Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments
• Provide Application Support for Foreign Exchange Applications.
• Responsible for stability of production environments ensuring application and all interfaces have maximum availability.
• Champions security culture on the area of work. Promotes security practices
• Act as gatekeeper for all Production releases and ensure compliance to all controlled processes.
• Collaborate closely with other internal technical teams/business users in investigating, testing and implementing Application fix
• Follow escalation procedures during outages
• Responsible for handling Change Management, raising Change Request and scheduling for the implementation of fixes and enhancements.
• Act as a facilitator and coordinate between various teams like Infrastructure, Level 1, Application vendor to resolve complex issues and outages
• Ensure accurate and timely incident and problem logging
• Track incidents and provide regular updates to users on request status and progress
• Perform Root Cause Analysis and Regular Reporting to identify areas for review for improvement
• Write Unix scripts and suggest automation to improve efficiency/effectiveness of support team

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 27,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Opportunity snapshot:

The Head of Transfer Agency (TA) Operations support role will be based out of our Singapore office and will be responsible for the TA operational support delivery to the local TA operational teams in Hong Kong, Singapore and Bangkok. It will also support the execution of strategic initiatives in order to grow the business and meet organizational goals in the Asian region.

This role is focused on a range of products with the portfolio consisting of:

• Unit registry platforms across 3 locations and establishing support models for the local operating models and services (BPO) focused on enabling fund managers and transfer agencies
• Including supporting an enterprise digital platform for advisors and investors for Transfer Agency activities

Direct reports:

The role will be responsible for the local operational support functions for the TA operations teams in Singapore, Hong Kong and Thailand.

Role Responsibilities:

• Overall management and leadership of the Transfer Agency support function in Asia
• Ensure that effective systems, resources, structure and expertise are in place and updated to support current and projected business levels related to Transfer Agency
• Deliver effective quality and mitigate operational risks of Asian Transfer Agency services through projects and operational support oversight
• Support and promote the development of an Asian operating model for the transfer agency : co-ordinate implementation and continued effective operation of Transfer Agency platform and model across relevant Asian jurisdictions
• Initially self-start but grow role into leading a team in region with a global perspective to deliver quality end to end Transfer Agency services.
• Continually enhance the Transfer Agency service support offering through knowledge of technology, competitors, industry, and the regulatory environment.
• Work closely and collaboratively with other senior management to deliver standardised best practice service models.
• Ensure regulatory requirements are met from a Transfer Agency perspective, working closely with the TA operations senior management and technology teams globally.
• Contribute to the management, strategic planning and direction of the Asian Regional Transfer Agency business.
• Work closely and collaboratively with Product, Technology and other business partners in region, developing strategies and oversee project plans meeting operational goals and participating in business development.
• Ensure a robust and appropriate governance oversight model is in place to manage offshore and cross jurisdictional sites and vendors, as necessary.
• Manage end to end operational risk, including strong resiliency and continuity of business plans, as it relates to Transfer Agency support activities.
• Work closely with groups internally to deliver projects in the region ensuring adherence to internal policy and standards.
• Assist with oversight on TA client change and implementation.
• Work with Client and SS&C teams to ensure customer satisfaction and ensure internal stakeholders and Directors are aware of any potential areas of concern.
• Collaborate with FA and Trustee(s) (where applicable) to ensure smooth workflow processes
• Conduct regular reviews of SLAs, KPIs, procedures and checklists as it applies to TA support activities
• Ensure prompt escalation of operational issues

Skills and Competencies:

• A good understanding of the client service model, business strategy, structure and product offering.
• Strong strategic leadership and thought process.
• Strong risk, control and problem-solving skills.
• Strong leadership and people development skills, able to develop diverse teams.

Qualifications & Prior knowledge:

• 8+ years of experience in a related role. Extensive experience in leadership role.
• In-depth Transfer Agency operations and technology knowledge including the Financial Services regulatory environment.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Industry: Healthcare

• Assessing appeals for access, extended or concurrent use of Home Care services, based on approved framework;
• Liaising with appealing organisation to obtain and clarify case details;
• Ensuring proper documentation of approvals in system;
• Liaising with other agencies on data collection and collaboration initiatives.
• Request-For-Proposal (RFP) reviews – review tender documents and seek providers/agencies clarification to ensure providers meets the requirements of the RFP proposals;
• Ensure proper documentation of RFP review and the related documents/contracts;
• Other administrative functions, such as collation of returns, managing of providers’ data base, preparation of reporting slides.
• Other duties as assigned by Reporting Officer.

Requirements:

• Singaporean
• Degree holder
• Proficient in MS office applications (e.g. Microsoft Word, Excel and Powerpoint)
• Good planning capabilities, and good command of English with good communication and writing skills
• Prior experience in healthcare sector is a bonus

Other information:

• Salary: $17/hr
• Working days: Mon - Fri (office hours)
• Contract: 12 months
• Location: Outram Park

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Overview

Opus 2 provides game-changing, cloud based legal technology and services that enable law firms to build the connected digital practices of tomorrow, today. Our solutions allow firms to transform at a pace that fits their business needs, to streamline and connect the different stakeholders end-to-end and deliver greater efficiency, collaboration and insight. Powered by Opus 2, law firms worldwide are delivering innovative, solution-based services that bring their teams, clients and third parties together in a single connected space, so lawyers can focus on what matters most – creating value, differentiation and deeper client engagement.

The Product Support team are a talented, engineering focused department with an emphasis on customer service whether that is dealing with external clients or internal business functions. We work with a number of different areas of the business and are responsible for service excellence and ownership of client incidents.

Job Overview

We are looking for a Product Support Specialist in our Singapore office.

We require a smart and driven individual who thrives in a fast-paced environment where helping the customer is a top priority, and who loves to figure out and solve technical problems. In this role, you will be primarily responsible for escalated technical support of our software products, handling customer inquiries and working with internal teams to develop solutions to client-reported issues.

What you'll be doing

• Provide 2nd line technical support and expert product consulting, via email, phone, and our internal support portal, to all users of our Opus 2 platform, Transfer and Annotate products (SaaS, Enterprise and Internal).
• Troubleshoot and test client-reported product defects, liaising with QA and DevOps for the deployment of fixes.
• Creating automation tools with bash, python (or similar) to fix data-related issues across the product suite.
• Work cross-functionally with other teams to ensure that all client needs are satisfactorily met.
• Identify, triage, and escalate defects to appropriate internal personnel, providing a clear outline of the problem with technical detail.
• Capture client feedback, and escalate improvements to appropriate internal personnel, providing a clear story of the improvement in clear detail.
• Assist with proactively engaging clients with best practices to optimise product usage and maximise adoption.
• Consult with Enterprise clients to provide expert product knowledge and technical product workflow solutions.
• Track and manage support activities in the Helpdesk or incident tracking system.
• Recognise and promote opportunities for training and professional services.

What we're looking for in you

• Provide 2nd line technical support and expert product consulting, via email, phone, and our internal support portal, to all users of our Opus 2 platform, Transfer and Annotate products (SaaS, Enterprise and Internal).
• Troubleshoot and test client-reported product defects, liaising with QA and DevOps for the deployment of fixes.
• Creating automation tools with bash, python (or similar) to fix data-related issues across the product suite.
• Work cross-functionally with other teams to ensure that all client needs are satisfactorily met.
• Identify, triage, and escalate defects to appropriate internal personnel, providing a clear outline of the problem with technical detail.
• Capture client feedback, and escalate improvements to appropriate internal personnel, providing a clear story of the improvement in clear detail.
• Assist with proactively engaging clients with best practices to optimise product usage and maximise adoption.
• Consult with Enterprise clients to provide expert product knowledge and technical product workflow solutions.
• Track and manage support activities in the Helpdesk or incident tracking system.
• Recognise and promote opportunities for training and professional services.

Working at Opus 2

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• 22 days annual holidays, flexible working, and length of service entitlement.
• Loyalty Share Scheme.
• Healthcare Insurance.
• Dental Insurance.
• Additional Childcare Leave.
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.
• Accessible and modern office spaces
• Company social events.

Equal Opportunities

Opus 2 International is an Equal Opportunities employer and applicants are selected solely on the basis of their relevant aptitudes, skills and abilities. No applicant shall receive less favourable treatment on the grounds of sex, marital status, civil partnership status, trans-gender status, pregnancy, maternity, colour race, nationality, ethnic origin, religion, belief, sexual orientation, disability, age. This is not an exclusive list.

As a Disability Confident Committed Employer, we have committed to ensure our recruitment process is inclusive and accessible.

Recruitment Privacy Policy

Opus 2 is a privacy conscious organisation, committed to protecting the privacy of our people and those who seek employment with us. It is important to us that you understand what information we collect, how we use it and how we protect it. This information, alongside the rights available to you in respect of the personal data you share with us, is set out in our Privacy Policy and we would encourage you to read and ensure you understand it.

Unfortunately, we are unable to respond to all applications. If you have not been contacted within one week of your application, then it is likely you have been unsuccessful.

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Career Advisor who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

• Stable Basic Salary + Uncapped, Attractive Sales Incentives

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements

• Coordinate interviews between candidates and clients

• Develop connections and new business and relationship management sources with existing accounts

• Engage in networking and building relationships with business partners and jobseekers

• Ensure that the company's objectives and sales targets are met

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Career Advisor who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

• Stable Basic Salary + Uncapped, Attractive Sales Incentives

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements

• Coordinate interviews between candidates and clients

• Develop connections and new business and relationship management sources with existing accounts

• Engage in networking and building relationships with business partners and jobseekers

• Ensure that the company's objectives and sales targets are met

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

We are seeking a talented and energetic HR Advisor to join our APAC team. You will report directly to the Head of HR APAC region and you will work closely with the HR Manager of China, the Managers across our main locations: Singapore, Hong Kong, Mainland China and Australia and our colleagues in Finance Team.

What you will do :

1. Payroll Management and Administration :

• Work with outsourced payroll vendor, ensure accurate and timely interpretation and data integration to payroll systems, as well as payment-related calculations for payroll accuracy. Process statutory payments and deductions.
• Manage employees Payroll queries for Singapore Office
• Manage Medical Health benefit.
• Lead payroll projects and process improvement initiatives across APAC region when required.
• Prepare all employee related documents/ correspondences, work visas,etc.

2. HR Policy Development: Participating in the creation, upgrading and implementation of HR policies and procedures, ensuring compliance with relevant legislation and best practices.

3. HR Data and Reporting: Maintaining HR Records, preparing reports, and conducting analysis to support decision making and HR Planning

4. Training and Development: Collecting and identifying training needs, coordinating training sessions while managing training budget,

5. Recruitment and Selection: Assisting the hiring process, such as job posting, reviewing resumes, conducting first screening, and conducting interviews when necessary.

6. Performance and Talent management: Supporting the HR director and Managers during Performance and Talent Review processes: ensure data accuracy, proper planning, communication to employees and managers, facilitate training and ensure follow up on data completion.

7. Compensation and Benefits:

• Support Market Benchmarking: assist the HR Director in conducting a comprehensive analysis of the organization’s compensation and benefits packages to compare them with industry trends.
• Benefits analysis: Evaluating the effectiveness and cost efficiency of current benefits offerings such as health insurance, pension plans, etc. Support in identifying areas where benefits can be optimized to meet the needs of employees while aligning with the organization’s financial objectives.
• Support the Job evaluation and salary structure design initiative in APAC.

8. Employee engagement: Supporting employee engagement initiatives in the region.

Do you have what it takes?

The ideal candidate should possess at least 6 years of experience in the HR Field, combined with a passion for excellence and a commitment to our values.

• Degree qualified with around 6 to 8 years of HR Generalist or HR Operations experience covering APAC region, experience in supporting commercial functions will be a plus.
• Payroll experience (vendor management) is a must.
• Sound knowledge of the Employment Act, Human Resource organizational policies, processes, and best practices.
• Previous exposure to Compensations and Benefits Projects across APAC
• Strong interpersonal and consulting skills in dealing with employees at all levels of the organization.
• Results driven ability with problem analysis and resolution skills.
• Strong written and verbal communication skills.
• A strong sense of ownership with high personal integrity.
• A self-starter who is agile, inquisitive, and keen to learn.
• Openness to occasional travel as needed.

What is on the offer:

• Monthly base salary: SGD $7,000 - $8,000 + Annual Bonus based on performance.
• You will have the opportunity to grow as the business grows and be involved in that growth journey planning.
• Health insurance from day one
• Smart working policy
• Access to our products

At MARCOLIN, we believe in the importance of diversity and inclusion in our workplace. We welcome applications from individuals of all backgrounds and encourage diversity in our hiring process.

Attention recruiters: We do not accept unsolicited CVs from recruiters, and any CVs sent to us without prior engagement will be considered unsolicited.

Please note that only shortlisted candidates will be contacted for further consideration.

• Coordinate and support the sales team in achieving their sales targets for insurance policies and products.
• Support the sales team in preparing and processing insurance policies, quotes, and applications.
• Respond to inquiries about insurance coverage, policy details, claims, and related issues.
• Prepare and maintain accurate sales reports, records, and customer databases in compliance with relevant regulations and company policies.
• Communicate effectively with team to gather required information, answer inquiries, and provide exceptional customer service.
• Provide administrative support to the sales team by managing paperwork, filing, and documentation.

Requirement:

• GCE ‘N’ level & above.
• At least 2 years of admin experience in Insurance industry.
• Proficient with Microsoft Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

About the role: Application Support Analyst (on site)

This role is about problem solving supporting trading applications for Global Derivatives Markets

Joining an award-winning application support team, you will work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. Direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise.

You will work with the very latest in low latency trade execution technologies, maintaining Linux server and Windows client applications across our global distributed architecture in both proprietary private cloud and in public cloud environments.

This is a technical role based in our Singapore Downtown office. Supporting our global client base and working as part of a global team, communication is key – both with clients and with colleagues across multiple teams and time zones.

You will be required to:

● Respond promptly to support requests and enquiries from clients.

● Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.

● Support customers and resolve issues related to order entry, risk management, and exchange connectivity.

● Conduct analysis of complex order and trade histories.

● Work directly with new customers to coordinate the deployment and configuration of the company’s products.

● Manage distribution and installation of software enhancements and upgrades.

● Work directly with various exchanges and our software engineers to test and conform new software releases.

● Work with our infrastructure team to test and complete various server and network upgrade projects.

● Liaise with Stellar’s overseas offices to provide seamless 24-hour customer support.

About you

● Have a Computer Science, Engineering, or related technical degree.

● Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed and awk.

● You will have strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.

● Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.

● Willing to assume responsibility, making timely decisions including to escalate issues when appropriate.

● You will enjoy working with and exploring new technologies related to low-latency and algorithmic trading strategies. You will be able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.

● You may have previous experience supporting applications that connect to any of the major global derivatives exchanges such as CME, EUREX, SGX or OSE and be familiar with various exchange protocols such as OmNet, ITCH/OUCH and FIX.

● Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.

● Knowledge of relational databases and SQL, any experience with bash or perl scripting and any exposure to public cloud-based providers such as AWS may also benefit you in the role.

How to Apply

Please email your CV to [email protected]

Job Scope:

Customer Support:

• Respond to client queries and issues related to Anaplan functionality promptly.
• Provide clear and concise instructions to users, ensuring efficient problem resolution.
• Collaborate with cross-functional teams to address complex technical challenges.

Technical Troubleshooting:

• Diagnose and resolve technical issues within the Anaplan platform.
• Conduct in-depth analysis of reported problems and implement effective solutions.
• Work closely with the development team to escalate and resolve advanced technical issues.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in technical support roles, with a focus on Anaplan or similar planning and modeling platforms.
• Strong problem-solving skills and the ability to communicate complex technical concepts to diverse audiences.
• Familiarity with cloud-based technologies and understanding of database management systems.
• Excellent interpersonal and communication skills for effective collaboration with internal teams and external clients.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd | RCB No. 200007268E | EA License No. 01C4394 | Reg. R21100696 | Agnes Goh Li Er

Responsibilities:

• Preparation for After Sales EMC RF System integration and onsite installation
• Fault diagnostics and troubleshooting, remote and Onsite (if required) to internal and external customer for RF products/system
• Commissioning and installation of new products based on Pre-Sales System design documentation
• Product introduction and training to end-users
• Maintenance, and calibration coordination with local and oversea customers including execution and documentation of performed RF Test instrumentation
• Coordinate and evaluate customer and internal spare part requirements with relevant departments within the area of responsibility
• Service and support case management
• Continues improvement of workflows and processes within the area of responsibility for RF
• Support regional service manager to establish a professional application and support business for RF products on Amplifiers, RF test instrumentation.
  

Requirements:

• Degree (Preferably) / Diploma in Electronics, Telecoms and / or RF field
• Ability to meet schedules and on demand oversea travel
• Fluent English writing & English/Chinese speaking (Supporting Taiwan customers.)
• Strong analytical and problem-solving skill
• Excellent interpersonal and communications skills
• Confident, persistent, assertive, committed, independent and good team player
• Ability to meet schedules and on demand oversea travel
• Experienced and used to work according to International EMC standards, such EMI and RF EMS testing
• Knowledge of RF Calibration such as for signal generator, power meter will be an added advantage
  

• Act as the main point of contact and intermediary between the CEO and both internal and external stakeholders.
• Handle the CEO's calendar, arrange appointments, and facilitate meetings, including the compilation of meeting documents and presentations from relevant parties.
• Assist in the submission of commercial tenders and project bids.
• Aid in market research by creating and maintaining a market database, gathering, structuring, and analyzing business data.

Requirements:

• Diploma and above.
• At least 3 years of experience in secretarial duties.
• Proficient in business writing to craft reports and presentation slides for Senior Management and the Board.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

1. Incident Management

• To log all incidents (either via phone or email) into the Incident Management System and taking ownership of incidents and service requests from end user and ensure follow up and resolving the tickets within agreed SLA timeline
• Provide 1st level support and resolution to technical issues involving desktop clients, standard and client applications, and hardware issue
• Provide technical service to end users, troubleshooting issues related to personal computers, applications and IP phones
• Perform remote assistance through diagnostic techniques and pertinent questions
• To follow through all the necessary escalation to L2 or 3rd Party hardware vendor and also to Team Lead
• Single point of contact between end-users, next level support until issue is resolved
• To ensure all the information entered into the Incident Management System are accurate and complete

2. Asset Management

• Setup of new desktops and laptops in accordance to organisation policy
• Ensure all desktops / laptops and IT peripherals deployed are in working condition else rectification to be done
• Ensure the accuracy of the asset information such as all are tagged and recorded into the asset database accompanied by necessary form duly signed
• Report any discrepancy of data to Team Lead

3. Desktop Software/Patch Management

• To assist in the testing and rollout of the software / patches to all desktops / laptops
• Work closely and provide technical support to other IT teams as required
• Provide daily /weekly/ monthly update on the progress

4. Job Request

• Understand the user requirement, provide recommendation and solution to the user within SLA
• Provide timely updates on the status of the request assigned

5. Miscellaneous

• Primary support for data centre facility management
• Secondary network support with focus on data point provisioning
• Level-1 network troubleshooting for CCTV and IP Unified communication
• Perform administrative and other tasks as deemed necessary by the Team Lead

Required qualifications:

• Be empathetic and possess a strong focus on customer service
• Possess outstanding interpersonal and communication skills
• Strong knowledge of Windows OS platforms
• Ability to work individually and within a team
• Strong organizational and managerial skills and detail-oriented work ethic

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment

Details:

• On Job Training Provided

• Eligible candidate may be sponsored for:

1. Diploma in Info-Communication under reputed Polytechnic

2. Internationally recognized IT Certificates in Deskside, Network and Security

Responsibilities

• Ensure desktop environment standard apps are patched regularly
• Perform root cause analysis, network problems, troubleshooting performance issues and hardware failures
• Prepare, install and configure technologies and applications to ensure support on operating system and platforms of company assets
• Prepare IT status reports

Requirements

• Minimum Nitec in IT preferred
• At least 2-3 years of relevant working experiences
• In-depth understanding of Windows desktop operating system (Win7, Win10..etc)
• Knowledge of Microsoft Active Directory, Exchange Server, O365 and Windows Server, DHCP, DNS, Networks, Antivirus, endpoints encryption, PC hardware and software, basic knowledge of Windows networking, Printer and smartphone
• VIP Support experience (advantage)