• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

Scope of Service:

· Provide accurate and comprehensive information about our services

· In-house service role to respond customer inquiries promptly through in-house digital platform and WhatsApp messaging

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

· Gather customer feedback and share insights with the management team to improve customer service and operational processes

· Maintain records of customer interactions and transactions

· Work closely with marketing team to ensure a consistent and high-quality customer service experience

Requirements:

· Relevant customer service experience or marketing assistance is preferred

· Familiar with online / digital messaging platforms for business purposes

· Excellent written in messages and verbal communication in both English and Chinese

· 8 hours from 9.30am to 6.30pm for 5-6 days week that able to commit one weekend on Saturday or Sunday to be on home-base-working

The position is only available for Contract for Service Placement / Part-time / Internship

Interested applicants, please send a brief CV to WhatsApp no. +65 88763621, we are regret only shortlisted will be notified

WHAT YOU’LL DO

As an Associate Support Representative, you will be an integral member of our Global Technical Support Team, responsible for managing post-sale technical relationships with our customers. Acting as the initial point of contact for inbound technical inquiries, you will take ownership of, prioritize, troubleshoot, and develop response plans for complex support issues related to our platform. By collaborating closely with your Global Technical Support teammates and other departments, you will ensure customers can swiftly and effectively overcome any technical challenges they face. Your role may also include participating in an on-call rotation to provide coverage for occasional holiday shifts. Additionally, you will contribute actively to our knowledge database, fostering a culture of learning and sharing insights that benefit both teammates and customers. You will be presented with challenging projects that not only improve your technical skills but also develop your project management abilities, expertise in tooling and automation, and knowledge of mobile ecosystems and more.

WHAT YOU HAVE

• A degree from an accredited college or university, a certification from a technical boot camp, or equivalent technical experience.
• Familiarity with case management tools such as Salesforce, Zendesk, or similar CRM ticketing systems.
• Excelling in written and verbal communication, with the ability to translate complex concepts into clear, understandable language for diverse audiences.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Ownership of customer cases, with the ability to effectively manage and resolve complex technical issues through debugging and troubleshooting.
• A genuine passion for helping customers and resolving their issues efficiently and effectively.
• Thriving in fast-paced, high-volume environments, with adaptability to shifting priorities while multitasking and maintaining performance under pressure.
• A proactive problem solver with intellectual curiosity, who enjoys collaboration in team settings to address challenges.
• Successful management of time-sensitive, high-pressure customer issues, showcasing resilience and adaptability.
• Strong written and verbal communication skills in English.
• Experience with technologies such as HTML, CSS, APIs, and/or SQL is a plus.
• Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.

Our client is dermatology clinic with different branches in Singapore.

• Provide expert advice to customers on skincare and beauty products.
• Answer questions and offer personalized recommendations based on customer needs and preferences.
• Ensure that products are well-organized, stocked, and displayed in a visually appealing manner.
• Build relationships with customers and follow up on purchases to ensure satisfaction and foster loyalty.

Requirements:

• Diploma and above.
• At least 2 years of experience in beauty/skincare retail industry.
• Ability to work in a fast-paced environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Engineering Sales Advisor to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Engineering Sales Advisor:

• Present and sell products/services to current and potential customers.
• Develop and execute strategic sales plans for assigned products and clients.
• Engage customers to understand their needs and recommend suitable solutions.
• Analyze market potential and track sales progress within the territory.
• Build technical expertise on products to support customer interactions effectively.
• Cultivate and maintain strong client relationships to expand the product portfolio.

Requirements:

• Diploma in Mechanical Engineering
• 2 - 3 years Technical Sales experience in relevant industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

JOB TITLE: LEARNING SUPPORT TEACHER (SECONDARY)

Links to: Director of Inclusion, Learning Support Coordinator

WHO ARE WE?

Nexus is an empowering, learning-focused community. We strive to create an honest, open and innovative community with our learners, parents and peers. We believe that we have something unique and special here, and we are proud to be different in the way we work and how we teach and learn.

At Nexus, we do things differently. Each member of staff is valued and recognised as a unique individual collaborating as part of a supportive community to elevate one another with innovative ideas. Our strategies emerge from the collective positive mindsets of our colleagues. You will experience high levels of ownership and empowerment in your role.

JOB DESCRIPTION

The role of the Learning Support Teacher is to support classroom teachers and subject specialists to identify, understand and address the learning needs of all of the young people in their classes, ensuring that each learner is engaged, confident and challenged to achieve.

This involves working directly with teachers and learners, and offering support and guidance to curriculum planning meetings (when necessary) and whole staff professional learning and development meetings. The Learning Support Teacher be responsible for facilitating the learning needs of all learners on the SEN register in their allocated year group(s), where necessary will collaborate with teachers in the classroom, produce Learner Passports and Personalised Learning Plans in collaboration with and for those with identified needs to promote their access to all aspects of the curriculum, use a strengths-based model to empower learners to take responsibility for their learning, use evidence-based interventions to meet the needs of learners and provide coaching to colleagues and parents where necessary.

ROLE AND RESPONSIBILITIES:

• Work with teachers to build capacity and awareness of pedagogical strategies to support learners with diverse needs.
• Support teachers to differentiate and build an inclusive culture within the classroom.
• Interpret specialist reports and produce learner passports/profiles for teachers.
• Work with parents, teachers and learners to develop collaborative action plans.
• Design and develop staff professional development workshops.
• Utilise appropriate assessments to inform next step teaching.
• Support teachers with assessment, analysis and evaluation.
• Attend year group and subject meetings to facilitate discussion around learners.
• Involvement in whole school events and activities as required.

QUALIFICATIONS AND SKILLS

• A recognised teaching qualification
• Bachelor’s degree (or higher qualification) in ​​​​Special Education, Psychology, Social Work, or a related field
• Working knowledge of the PYP, MYP, IGCSE and IBDP frameworks and curricular
• Evidence of continued relevant professional development
• Experience working with bilingual and multilingual learners and learners with diverse needs
• A commitment to diversity, equality, inclusion and belonging
• Cognizance of what the role entails or a willingness to learn
• At least 2 years of relevant experience in an international school environment (preferred)
• Empathy
• Teamwork

Nexus International School (Singapore) is committed to the safety and wellbeing of our children and families. Nexus endorses the Convention on the Rights of the Child, which Singapore ratified on 11 December 2008, and establishes a clear policy and guidelines to protect our learners from maltreatment by any person or persons who come in contact with them in any environment.

Nexus International School (Singapore) is an equal opportunity employer. We respect and seek to empower each individual and value the diverse cultures, perspectives, skills and experiences within our school.

Whilst every effort has been made to explain the main duties and responsibilities, the role may be revised from time to time.

Interested candidates may apply via https://careers.taylors.edu.my/job-invite/3970/

Responsibilities

• Support and maintain organization’s computer systems, desktops, and peripherals.
• Perform end user supports.
• Install and maintain IT equipment and software.
• Troubleshoot hardware and software issues.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hours, if required.

Job Specification

• 1-2 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Those who have strong technical knowledge of desktop operating systems, applications, and hardware are welcome to apply.
• Perform onsite and remote troubleshooting to resolve end users’ issues.
• Ask questions to pinpoint problem.
• Setup workstations for new employees.
• New user account creation.
• Setup and provide support for Microsoft Outlook on Users’ workstations.
• Assist in IT report generation.
• Purchase of IT equipment, including getting the quotations.
• Maintain IT asset inventory documents.

Yee Jie Ling Jaslin | EA Reg. no.: R1440114

RS Recruitment Agency LLP | EA Licence no.: 17C8809

Maternity Cover from - January to April 2025.

Responsibilities

· Issue purchase orders to suppliers.

· Ensure right cost source is selected to issue purchase orders.

· Handle changes in suppliers delivery schedules.

· Generates and/or approves purchase order while maintaining inventory within company goals.

· Handle sales request for quotation (RFQ).

· Coordinate with sales team to do the order planning to match with customer request delivery.

· Ensures on-time delivery to customers from suppliers in proactive manner.

· Exhausts all possibilities in obtaining product to satisfy critical customer requirements.

· Expands personal product knowledge to effectively support sales.

· Purchase inventory to achieve maximum quantities at lowest possible cost.

· Ensures integrity of system information, including cost, resale and packaging.

· Review and approves requests for new part numbers to be added to system.

Requirements

· Diploma Degree in Electronics Engineer or related field.

· Minimum 2 years' related experience in Electronics Components, preferred on Passive Components/Connectors.

· Team player and willing to communicate with all levels.

· Good attitude, diligent, attention to the details and willing to learn.

· Able to multi-task and work under pressure in a fast-paced environment.

· Fluency in spoken English and Chinese (in order to liaise with Mandarin speaking Associates).

· Proficient in MS Office Applications.

Our client is a leading educational institution, providing a holistic education based on the UK National Curriculum.

• Assist the Senior School’s Music team with a wide-ranging curriculum, extracurriculars, and an active schedule of performances.
• Accompany various groups and take charge of creating performance chances for Senior School students.
• Arrange and sequence music for diverse ensembles, fostering a welcoming atmosphere where students are motivated to explore, perform, and support each other.
• Coordinate and promote the yearly "Battle of the Bands" alongside the Music Department and lead select agreed-upon music activities outside regular classes.

Requirements:

• Diploma in Music/Arts or equivalent.
• At least 2 years of experience in supporting music learning, with a focus on piano.
• Proficient in LogicPro and Sibelius
• Strong piano skills with good ensemble and arranging skills.
• Capable of adapting to diverse student age groups and various teaching approaches.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

About FAM@FSC:

There are 10 FAM@FSCs in Singapore which provide support for families facing transitions or relationship issues. Services include family counselling for conflicts, marital, and parent-child issues; Divorce support for couples and their children; discernment counselling to help uncertain couples decide on their next steps regarding divorce; and online counselling, in partnership with the Ministry of Social and Family Development, for a range of family-related concerns.

Responsibilities:

• Provide counselling and case management services to couples and families on marital, familial, parenting and divorce issues.
• Conduct programmes, workshops, support groups etc.
• Conduct research studies, needs assessments and programme evaluation projects.
• Planning and managing outreach events

Requirements:

• MUST possess a minimum Degree in Counselling
• Good communication & interpersonal skills
• Good Team player
• At least 3 years of experience in the social service sector

Work Location: Choa Chu Kang

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

The Global MSAT team will support the Biologics Operations strategy, in particular regarding customer centricity, providing harmonized deployed services and more consistency in execution. It will also support the new technology introduction that we forecast in the coming years, with accelerated timelines. Internally, this team will have a close interface with R&D and Group Operations for early alignment, priority setting, planning and execution of our global improvement agenda. The technical diversity, strong teamwork and cross functional collaboration in a fast paced working environment makes the MSAT roles dynamic, exciting and rewarding, offering excellent personal and professional development within the function and across the Lonza global biologics network

This senior scientific role will be part of a Global MSAT Biologics team and will be responsible for providing technical leadership and know-how directly with cross functional teams across the Lonza Biologics operations network on a day to day basis, supporting Global project implementation to the sites and ensuring all project time lines and objectives are consistently monitored and delivered. The role will focus in areas of strategic material harmonization, new technology introduction, continuous process improvement and cross site process tech transfer, working closely with network site functional teams.

Key responsibilities:

• Responsible to oversee implementation of harmonization projects into the Global network sites, developing deployment plans cross functionally and supporting the on-site teams during all phases of transfer to meet business targets (as required)
• Responsible as a point of contact for support and resolving critical network technical problems (as required), working cross functionally across sites to maintain internal and external customer project outcomes e.g. Global QA Alerts.
• Responsible to provide daily technical coaching and mentoring to members of the Global and site MSAT teams with specific technical problem resolution and improve operational execution. Supports the training and knowledge transfer to improve overall expertise and capability of the Global MSAT network.
• Accountable to maintain and establish a professional internal and external network to maintain technical and compliance knowledge and know how consistent with the role objectives and team development.

Key requirements:

• PhD or equivalent means of demonstrating ability with considerable experience in industry and/or a relevant biologics development or manufacturing environment
• Has demonstrated extensive knowledge in field of expertise either from process development or a cGMP manufacturing operations background and on-the job training, working as either as an individual contributor or in a management supervisory role.
• Recognized Subject Matter Expert (SME) in field of relevance e.g. biologics process development or from working in a cGMP MSAT environment. Ability to technically understand complex non routine unit operations with a proven track record of successful technical transfer expertise.
• Has experience leading implementation / harmonization projects involving cross-functional, multi-site teams.
• Has a deep understanding of manufacturing science and process as a whole and also Lonza’s business practices and customer expectations.
• Experience of material qualification and specification setting is desirable.
• A role model in demonstrated interpersonal skills with ability to work with others in a technical coaching capacity.
• Works well with both internal and external customers in problem resolution. Experience in leading cross functional project activities with ability to multi task, prioritize and be an effective decision maker.
• Proven problem solver has an excellent technical attention to detail, communication skills both written and verbal, interpersonal qualities with a continuous improvement positive mind set.
• Proven experience working with external and/or internal customer peers on technical planning, design and execution of technical scopes of work, showing resilience and tenacity to deliver on time against goals and objectives

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Key Responsibilities

• Timely verification of each day’s surgery charges for patients and ensure all charges are properly interfaced to the billing system and are accurate and free from errors
• Follow up with vendors, nursing, clinicians, or other disciplines’ colleagues for any charging issues
• Follow up with patients or business office for billing issues
• End-to-end process for purchases, including but not limited to obtaining quotation, raising purchase requests, arranging delivery, processing invoices and delivery orders for billing
• Tracking consumption rates, contract balance values, and working with vendors, nurses and other operations colleagues for projection, top up or extension of Purchase Orders
• Requisite, control and maintain utilization of office supplies in the assigned area
• Assist nursing on their daily staff roster and to prepare OT final list for the Nurse Manager in-charge
• Issue of lockers and resetting unused lockers in staff change room
• Assist with the review and update of Standard Operating Procedures where applicable
• Collate statistics/reports required by the department for purposes of cost containment or process improvements
• Manpower management, including roster and leave planning for team members

Key Requirements

• Good interpersonal and communication skills
• Proficient in Microsoft Office Applications
• Ability to multi-task, work independently and work in a team
• Service-oriented and customer-focused
• Independent with strong decision making capabilities

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R18728082

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

This advertisement is recruiting for the position of Administrative Support.

If successfully selected, you will be seconded to MOE JC located in Sin Ming.

Contract Period: From 02 January 2025 to 31 December 2025 (12 months).

Option to Extend: For a further period of 2 years (24 months) from 1 Jan 2026 to 31 Dec 2026 and from 1 Jan 2027 to 31 Dec 2027.

Personnel to be deployed at the following hours:

• Mondays to Fridays: 12:30pm to 7:00pm, inclusive of 1hr meal break
• Service not required on Saturdays, Sundays and gazetted public holidays

The service required are set out as follows :

1. Ensure that the day-to-day operation and administration of the general office and the school library is efficient and that the system, resources and equipment are well maintained, including:

• Collating of data for the college
• Administer daily student loan of laptops, uniforms, etc.
• Administer daily booking and usage of discussion rooms
• Administer student / staff information
• Organise office stores and physical library resources
• Design and decorate the general office and library spaces
• Maintain a collection of newspaper articles suitable for use as supplementary resources to support teaching and learning
• Assist in coordinating with supplier(s) on the delivery of office supplies, teaching resources and library resources
• Loan of ICT/AV equipment
• Printing, photocopying and filing of materials
• Set up refreshments for meetings
• Any other duties as assigned by AM

The personnel shall minimally have the following qualifications, skills and experience:

• At least a GCSE O-level certification or equivalent.
• Proficient in basic IT skills e.g. Microsoft Office and data entry.
• Meticulous and organised.
• Communicates well in English and has good interpersonal skills.
• Preferably with experience in administrative services.

Job Scope 工作范围

1) Keep Centre Facility Clean and Disinfected at All Times 时时保持幼儿园清洁和消毒

2) Washing & Disinfect All Equipments and Learning Materials 清洗和消毒所有幼儿园的设备和教材

3) Assist Other Teachers Whenever Needed协助老师和同事们保持课室的卫生

All other Works Assigned by Supervisor in Helping Out When Required主管指派的所有其他工作在必要时帮助。

• Well Established Company
• Basic $2000 - $2500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Tuas
• Working days: Monday to Friday
• Working hours: 8am – 5.30pm
• Training provided for those without/lesser experience

Job Responsibilities:

• Handle customer’s enquiries via email or phone calls
• Generate quotations and process purchase orders
• Advise customer on products and services related information accurately
• Attend to any questions or queries related to company’s product
• Manage purchasing related matters as per customer’s queries
• Work closely with Service Engineers for any job task related
• Any other ad hoc duties as assigned

Job Requirements:

• Possess minimum Nitec and/or Diploma in Business or Engineering or any relevant field
• Training provided for those without/lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities:

• Organize and support internal and external meetings for the department
• Work with Nurse Managers and Clinicians to ensure smooth operations in assigned area.
• Review departmental processes to improve overall key performance indicators/ outcomes in the areas of total patient experience, operational efficiency and optimal resources utilization (where applicable).
• Assist with annual budget cycle and preparing approval papers. Track and monitor approved budget to ensure optimal utilization.
• Review, establish and manage term contracts on time to ensure consistent & continuous supply of products.
• Plan, analyze, monitor & forecast non-stock/consigned stock level
• Perform any other duties / ad-hoc projects as assigned by Reporting Officer

Requirements:

• A Bachelor’s degree in related fields
• Good analytical, co-ordination, interpersonal and communication skills
• Proficient in Microsoft Office Applications
• Working experience in the healthcare or service industry is an advantage
• Ability to multi-task, work independently and work in a team

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R18728082

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Working Location: Jurong
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm

Salary: $2600 - $2700

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Contract Period:

• From 1 Jan 2025 to 31 Dec 2025.

Deployment:

• Mondays to Fridays: 6:30am to 4:00pm, inclusive of one (1) hour lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Scope of Works:

• To provide support in general upkeep of equipment and workplace;
• To provide logistical support for school events and functions including arranging of furniture and equipment;
• To perform gate duties and traffic control to ensure safety of students moving in and out of the school premises

Requirement:

• Completed primary school education and preferably have some experience in general upkeeping of equipment/workplace, logistic or general operations support;
• Preferably be able to converse in English or Mandarin;
• Able to provide logistical support including arranging of furniture and equipment;
• Able to take instructions and duties assign by supervisor.

Responsibilities

• Provide trade support to the sales & marketing department
• Familiar with bunkering apnd oil & fuel businesses
• Conduct market research and analysis
• Ensure compliance with company standards and policies
• Ad hoc duties as assigned

Requirements

• Diploma or Nitec in any discipline
• With 1 year of trading experience, preferably from oil trading background

Interested candidates who wish to apply for the advertised position, please send in your updated resume to [email protected]

EA License No.: 13C6305

Registration No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

1. Summary of the role

The Customer Support Manager (CSM) is responsible for implementing, monitoring, administering and improving customer service procedures and work flows across APAC regions, specific to aerospace customers. They may directly or indirectly lead customer support teams to acheive best in class customer support. They will establish, monitor and report specific KPI’s and seek to improve short falls. In addition, the CSM will ensure that customer support staff in all APAC regions are compliant to required procedures and performing to KPI targets.

The CSM is responsible for working with the APAC Aerospace General Manager (GM) and local regional management to establish a team that is capable of providing and achieving outstanding customer service.

The CSM is responsible for customer order management of selected customers as well as the aerospace customer order management process in APAC. This includes communication and coordination throughout the entire supply chain to ensure on-time delivery to customers.

The CSM is responsible for supporting customer service, Sales Engineers, Project Engineers and Application Engineers in developing new opportunities and wherever the business needs may be.

The CSM is responsible for assisting in achieving sales and profitability goals.

2. Tasks and Responsibilities

The primary function of the CSM position is to provide the management and coordination of day-to-day operations which support customer delivery as well as the direct or indirect supervision of the customer support team members.

The CSM is also responsible for ensuring outstanding customer service and total customer satisfaction to existing and prospective customers while operating within established procedures. This includes:

· Managing orders from PO receipt to delivery for local customers

· Leading the Customer Support team: Train, teach, coach, monitor, plan and review. Strategize and communicate annual targets.

· Reporting Customer Support team performance & capacity and make recommendations for improvement

· Assist the Aerospace team in scaling to grow, which may include recruitment and retention of Customer Support staff

· Develop and continuously improve the customer support team

· Make recommendations to the Business Process Managers (BPM) to improve internal processes.

· Develop and implement procedures to ensure that customer orders are processed efficiently, correct and on time.

· Assist in monitoring and improving sales growth and profitability

· Answer customer inquiries regarding delivery status

· Quote standard products to customers and follow up on quotations

· Ensure full compliance with all Standard Operating Procedures including Order Management, Quality Procedures, and overall Quality Management Systems

· Develop work instructions for customer specific delivery requirements. Train and cross training staff accordingly.

· Represent the Hub in cross-functional teams to support continuous improvement efforts in operations, quality, supply chain or other.

· Assist the Hub with quality related issues.

· Assist other business support functions in drive improvements

· Proactive communication, analysis and problem solving

· Work with the right sense of urgency: Response times, flexibility and accuracy

· Report monthly, quarterly and annually to the GM on various KPI’s and targets

· Assist the GM in management reviews, business reviews and business plans

. Execute contract reviews per AS standards and local procedures on time.

. Match customer orders with supplier deliveries to meet/exceed OTD targets.

. Resolve customer complaints through proactive internal/external communication.

. Source/purchase products from internal/third-party suppliers as needed.

Communication

. Communicate and address changes in customer demand across the organization.

. Collaborate with Hub, SCM, PM, and Factory to align with KPIs

. Resolve and negotiate delivery schedule issues.

3. Education and Experience

· 4 to 5 years’ experience in a customer service position

· Management/Leadership experience

· 4-year degree

· Knowledge of basic business sales and marketing practices

· Knowledge of supply chain processes and practices

· Experience with ERP software systems (JDE preferred)

Other Experience (beneficial but not required):

· Knowledge of aerospace products

· Familiarity with AS9100 quality requirements is beneficial

· Familiarity with technical prints (general comprehension)

4. Competencies

· Ability to lead, manage, and supervise personnel

· Management/Leadership skills

· Proven track record in customer satisfaction

· Strong written and verbal communication skills

· Strong people and relationship building skills

· Customer driven with a positive, professional, can-do attitude

· Strong organizational skills with the ability to mulit-task

· Attention to detail and accuracy

· Strong analytical, decision making and problem solving skills

· General knowledge of financial terminology and calculations

· Proficiency in the use of Microsoft Word, Excel and PowerPoint

· Proficiency in the use of business operational software (Oracle, JDE, SAP, Microsoft Dynamics Business Central)

5. Key Interfaces and Stakeholders

Develop and maintain strong working relationships with:

o Customers

o Customer Support staff

o Application engineers

o Supply Chain Management group

o Global Aerospace Hubs

o Manufacturing units

6. Geography to cover and travel requirements

· The CSM position administers the APAC region with direct customer management in SE Asia.

· Travel requirements of 10% to 25% per year.

· Travel may include local and international.

7. Behavioral Characteristics

· Trelleborg’s Core Values:

o Customer Focus

• Working with customers to build long term relationships & partnerships
• Delivering on our promises and commitments
• Understanding the impact on our customers of our business decisions

o Performance

• Taking individual responsibility for personal objectives and results
• Continuously improving our performance
• Encouraging a culture of continous improvement and teamwork

o Innovation

• Develop innovative solutions to customer problems
• Being proactive in initiating change and improvement
• Sharing knowledge and experience through teamwork

o Responsibility

• Respecting the culture, custom and rules of Trelleborg, our suppliers, and our customers
• Communicate openly and accurately
• Taking personal responsibility for our actions
• Performing our duties to the best of our ability and with integrity

Job Role & Responsibilities

SALES SUPPORT

1. Prepare, generate & follow up on Proforma Invoice, Contract of Sales, Sales Order Confirmation, Quotation & other sales related documents

2. Follow-up with customer on product label, ensure label design are approved by customer before proceed with the printing

3. Consolidate and update of Sales Forecast & Sales Summary

4. Assists the Business Support team in Procurement coordination

5. Liaise with Suppliers on printing of product labels, leaflets & other packaging materials

6. Liaise with Regional offices for Sales/Marketing related matters

7. Liaise with various department to fulfil customers’ orders

HANDLING OF MARKETING ACTIVITIES

8. Coordinate on exhibition held at local/overseas

9. Sourcing & coordinating on diaries, calendars, table planners & corporate gifts

PERFORM ADMINISTRATION AND SECRETARIAL FUNCTION

10. Attending to visitors and setting up of meetings

11. Travel arrangement on Hotel & flight booking, Visa application and submission

12. Double-Tax Deduction submission to IE Singapore

13. Distribution of mails to Directors

14. Provide Secretarial duties to Directors

15. Handling telephone enquiries & other ad-hoc related duties

16. Manage domain email

Job Role Requirements:

· Diploma or equivalent qualifications

· Minimum 1 year of working experience in sales administration / coordination or secretary role will be an added advantage

· Proficient in Microsoft Excel, Microsoft Word and Microsoft Power Point

· Pro-active and a Good Team Player

Working Hours:

• Monday – Friday : 8.15am-5.30pm

Benefits:

• Transport provided to and fro nearby MRT stations
• Medical Insurance upon confirmation
• AWS and profit sharing upon eligibility

Job Summary:

The Infrastructure & Container Platform Support Engineer will act as a liaison between Application and Infrastructure teams, ensuring seamless implementation of infrastructure requirements for applications. The role requires managing, maintaining, and optimizing infrastructure platforms while adhering to bank standards for performance, security, and compliance.

Responsibilities and Duties:

Infrastructure Coordination & Support: Collaborate with Application and Infrastructure teams to define and set up the necessary infrastructure for applications. Address application infrastructure requirements effectively, ensuring alignment with organizational goals.

Performance & Compliance Management: Monitor and maintain performance for Operating Systems, Middleware, and Databases. Ensure timely implementation of security/bug fix patches, End-of-Support (EOS) transitions, and compliance with ISCD and bank security standards.

Technical Expertise & Incident Management: Serve as a Subject Matter Expert (SME), providing senior-level technical guidance to application teams. Promptly respond to incidents, analyze root causes, and deliver temporary and permanent resolutions for issues related to Middleware, OS, database performance, capacity, resiliency, stability, replication, and other critical aspects.

Solution Design & Recommendation: Research and recommend solutions that align with business needs and enterprise operational requirements. Evaluate new releases of Middleware, OS, and Database components, ensuring minimal impact and compliance across the environment.

Development Support: Provide technical assistance to application development teams in leveraging infrastructure and container platforms effectively.

Qualifications:

Technical Skills:

• Proficient in Kubernetes, Docker, Jenkins, and other container platforms.
• Solid knowledge of Linux OS, Wintel OS, and databases like MariaDB (or equivalent).
• Experience with networking technologies such as F5 GTM/LTM or other SLBs.

Experience:

• Minimum 5 years of professional experience, with at least 3 years in a relevant role.
• Experience in banking or financial services institutions is preferred.

Work Environment:

• Availability to work in shift-based schedules, including night shifts, weekends, and public holidays.
• Ability to collaborate effectively in team environments, coordinating with multiple teams and stakeholders.

Shift Timings:

Morning Shift: 6:00 AM to 3:00 PM

General Shift: 9:00 AM to 6:00 PM

Afternoon Shift: 2:00 PM to 11:00 PM

Night Shift: 10:00 PM to 7:00 AM

Candidates must be flexible and prepared to support all shift patterns, including weekends and public holidays.

Contract Period:

• From 1 Jan 2025 to 31 Dec 2025.

Deployment:

• Mondays to Fridays: 7:30am to 3.30pm, inclusive of one (1) hour lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Scope of works:

• To provide teaching and learning support to teachers such as preparation of resources / materials for Science laboratory activities, enrichment programmes and competitions, etc;
• To assist to source and purchase materials for laboratory activities, practical tests and enrichment programme and to aid science teachers with the clearing up after laboratory lessons and when required;
• To assist to prepare forms and expenditures claims and keep copies of invoices and receipts;
• To label and keep records of existing and new Science teaching and learning materials and laboratory apparatus such as teachers’ desk copies, reference books, DVDs, lab apparatus and chemicals, etc;
• To maintain loan records of Science Resources;
• To pack and organize the resources in the Science Rooms. Ensure that the Science rooms are clean and conducive for lessons;
• To ensure laboratory equipment, materials and specimens are in good working conditions. Conduct stock-take at least twice a year. Assist to update the stock record and breakage record to initiate ordering of replacements, when necessary;
• To ensure proper disposal of waste materials such as sharp waste objects and chemicals;
• To ensure safety of students in the Science rooms. Record and report any incidents to Science HOD / LH. Maintain a laboratory incident log book;
• To check that safety devices in the laboratory, such as emergency eye-washers, showers and fire extinguishers are working;
• To perform any duties assigned by the Science HOD / Level Representative.

Why WWT?

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace diversity, collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 10,000 individuals and realize over US$20 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the 13th consecutive year!

Why WWT for AI?

While every tech company on the planet is talking about AI, WWT is making AI happen for our clients.

• NVIDIA’s #1 Enterprise Partner for 8 years running​
• More than 10 years of data science development​
• Innovation Labs, the AI Proving Ground and Cyber Range​
• Digital application development capabilities​
• Global infrastructure supply chain expertise​
• Extensive vertical industry success stories​
• 220+ Deep Learning certifications across WWT, over 2000 Trained on Nvidia Technology​
• The largest partner of the most significant players in the NVIDIA ecosystem:​ Dell Technologies, NetApp, Cisco, Arista, Pure Storage, VAST and others…

WWT has committed $500 million over three years to advance AI development and customer adoption. This investment includes the establishment of the AI Proving Ground lab environment, which leverages solutions from partners like NVIDIA to help organizations develop and deploy AI solution.

More information here: https://www.wwt.com/atc/ai-proving-ground/overview

What Is the Job and why should you join us?

Be a founding member of a newly created customer acquisition sales team focused on organizations who are building their own AI capability. The sectors we are likely be fintech, quantitative research, hedge funds & biotechnology but you will have the freedom to identify where those investments are being made and focus on where the money is being spent.

Joining our team means immersing yourself in a dynamic environment where your sales expertise will be instrumental in identifying and leveraging emerging trends and opportunities within the global AI landscape. You will work closely with industry leaders, including leveraging our strong partnership with NVIDIA, to deliver cutting edge AI solutions that drive innovation and create strategic advantages for our customers. At WWT, we value initiative, creativity, and a results driven mindset, providing experienced sales professionals the opportunity to make a significant impact and advance their careers in a rapidly evolving industry.

In this role, you will:

• Identify Opportunities: Pinpoint sectors and organizations where WWT can add value and identify the key buying personas to target.
• Leverage Partnerships: Utilize WWT's established partnerships, especially with NVIDIA, to deliver advanced AI solutions and create opportunities for WWT and its partners.
• Collaborate Globally: Work within a global, matrix organization to deliver the best of WWT to prospective customers.
• Target New Markets: Focus on expanding into new markets, including APAC countries new to WWT.
• Provide Sector Expertise: Experience in sectors such as fintech, quantitative trading, hedge funds, biotech, and research institutions will be highly valuable but not essential.
• Win New Business: Demonstrate a proven track record of acquiring new customer logos and winning new business.
• Embrace Innovation: While experience in selling Gen AI solutions is advantageous, a strong curiosity and willingness to learn are essential.

To excel in this role, you should have:

• Industry Experience: Proven experience working in the integrator, reseller, or technology vendor space, with a successful track record of acquiring new customers.
• Partnership Building Experience: A history of building partnerships and partner ecosystems that create mutual benefits.
• Sales Expertise: Experience in creating and selling complex hardware, software, and services propositions.
• Customer Profiling Expertise: Ability to identify and profile customers and sectors poised to invest in AI soon.
• Sector Knowledge: Familiarity with fintech, quantitative trading, hedge funds, biotech, and research institutions is desirable.
• New Business Acquisition Experience: A demonstrable record of winning new business in new customer engagements is essential.
• Partner Ecosystem Know-how: A successful track record of creating and thriving in partner ecosystems.
• Familiarity with Gen AI Solutions: Experience in selling Gen AI solutions is a plus but far from necessary. We’re looking for curiosity, creativity, sales acumen, and a willingness to learn. We don’t expect the successful candidates to have a track record of selling AI solutions.

We are looking for candidates who will thrive in a dynamic environment towards a successful and rewarding career.

Why Join Us:

• Attractive Renumeration + Incentives Package
• Flexible Working Arrangements
• No working experience required
• Comprehensive on-job training is provided
• Central office location (2mins from MRT station)

Responsibilities:

• Analyze client’s wealth and financial circumstances, provide advice and solutions based on their needs and objectives.
• Collaborate with partners to provide comprehensive client services eg. wealth and investment planning, insurance, mortgage and estate planning, wills and trusts, and so forth.
• Develop and execute strategic sales plans to achieve sales targets and expand our customer base.
• Follow up with clients constantly to re-evaluate their current condition and future objectives.
• Maintaining relationships with existing clients and key accounts
• Conduct market research and analysis to identify new business opportunities and stay up-to-date on industry trends.
• Prepare and conduct sales presentations and proposals to prospective clients.
• Successfully negotiate contracts and agreements with clients.

What you need to have:

• Diploma awarded by a Polytechnic in Singapore, or equivalent qualifications
• Singaporean or PR
• Business acumen & strong negotiation skills
• People management skills with excellent initiatives
• Team player, proactive and collaborative
• Self-motivated personality and positive attitude
• Strong communication and interpersonal skills
• Mature and willingness to learn
• No working experience required as comprehensive training will be provided. We welcome all experienced professionals, including those who are seeking a career switch with no experience at all

If you believe in yourself, we would love to meet you!