Responsibilities:

• Define, gather and analyse, solution and document the business requiremnts and processes for clients
• Determine operational objectives after review design specifications and evaluate output requirements and formats
• Write functional specifications, use cases and requirements to improve on the necessary system changes by studying current practices and designing modifications
• Recommend controls by providing functional solutions to clients and the development team
• Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
• Understand strategic direction set by senior management
• Validate resource requirements and develop cost estimation
• Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of the client
• Understand business requirements, distinguishing users’ requests from underlying true business needs and execute tasks that comply with current development standards

Requirements:

• Bachelor’s degree in computer science, information technology or other related disciplines
• Minimum 2 years of application testing experience, with project management experience
• Ability to execute application testing
• Experience with structured testing mythology (use of automation tools)
• Ability to multitask, prioritize and translate business requirements into test scenarios
• Discipline and meticulous in documentation
• Possess excellent interpersonal and leadership skills
• Familiar with both procedural and object oriented design principles and an excellent understanding of software development practices and concepts

Key Responsibilities:

• Process mandatory and voluntary corporate actions distributions accurately and on a timely basis (e.g. dividends, scrip/currency elections, REITs distributions, interest/redemption
• Process corporate action events in an accurate, timely and consistent manner, in accordance with departmental procedures and to the agreed service level
• Manage internal and external stakeholders on corporate action issues
• Adhere to documented procedures, control guidelines and compliance framework
• Attend to reconciliation breaks in accounts on a daily basis
• Ensure that all queries are attended to and investigated promptly
• Support change by assisting in devising and implementing improved processes
• Participate in project initiatives and taking up ad hoc tasks as required
• Manage operational risk associated within the processes

To succeed in this business control management environment, you will need to have the ability to work as a team player. The successful Corporate Actions Analyst (12 months contract) will need to have the ability to work effectively and co-operatively with senior business development teams and other internal stakeholders as well as communicate effectively with intermediaries when the need arises.

Key Requirements:

• Corporate actions experience
• Ability to prioritise heavy workloads and work efficiently in dynamic environment to meet deadlines
• Strong PC skills, particularly Excel, PowerPoint
• Strong communication skills
• Strategic thinker
• Good organisational skills

This is a leading global top-tier financial institution and is progressively expanding and growing its business on a global scale. This organisation offers employees the opportunity to enhance their experience across the business function and across multiple business lines.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Corporate Actions Analyst job.

Apply now to learn more.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Systems Analyst

Job Responsibilities:

Central Banking & Devt Platforms Div

Sitting within Information Technology Department, the Systems Analyst is responsible:

• • Manage the technical requirements and technical design aspects of the project.
• • Analyse the Authority’s needs, scope the problem and develop technical use case to address the problem.
• • Map and review the business requirements to technical design.
• • Document requirements, source and evaluate alternatives, and recommend solution that best fits the Authority’s needs.
• • Work with the Authority’s users to ensure smooth deployment and adoption of new solution.

Perform analysis.

1. a. Technical Analysis Planning and Monitoring: Identify stakeholders, techniques, and processes to manage, track and trace requirements.
2. b. Enterprise Analysis: Refine and clarify business need, define solution scope, and develop use case.
3. c. Requirements Analysis: Assess current state, analyse stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope.
4. d. Solution Assessment and Validation: Source and evaluate alternatives to identify solution that best fits business need, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions to see how well they met the original need.
5. e. Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders.

Technical Skills Set and Experience

1. a. Writes clearly and articulate technical documentation.
2. b. Experience in development (.NET framework preferred), secure coding, DevSecOps process and support/maintenance of existing system.
3. c. Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems.
4. d. Assists with the documentation of technical design, specification, and technical solution.
5. e. Ability to interact with SMEs (Subject matter Experts) and grasp a good technical understanding.
6. f. Gather user feedback to update and improve documentation content.
7. g. Maintains document repositories used by project teams and assists with project documentation as needed.

What we are looking for

• • Tertiary Education in relevant fields is preferred.
• • Hands-on experience in full project development life cycles
• • Past track record in business analysis, application solutioning and design
• • Analytical, conceptualisation and problem-solving skills.
• • Ability to model business requirements in business process modelling tool.
• • Ability to perform qualitative, quantitative, and root-cause analysis.
• • Pro-active, resourceful, and self-motivated to innovate and take smart risks to achieve business goals.
• • Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs.
• • Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• • Knowledge in one of the following areas will be added advantage, Agile Methodology, Cloud Technologies, Container Technologies, and Knowledge Management.
• • Knowledge in Singapore government securities will be an added advantage.
• • Knowledge of Singapore Authority procurement and governance processes will be an added advantage.
• • ICT Assessment Certification for software Developer (NUS-ISS) will be an added advantage.
• • Knowledge of design thinking and workshop facilitation will be an added advantage.
• • Results and customer oriented.
• • Team player with strong organization and people handling skills.
• • Good communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

Your new company

This is a multinational bank with a strong global presence and branding.

Your new role

You are responsible for Corporate actions events relating to Equity and Fixed Income products.

• Processing of Corporate Action events in an accurate, timely and consistent manner, in accordance with departmental procedures and to the agreed service level
• Managing internal and external stakeholders on Corporate Action issues
• Attending to reconciliation breaks in accounts on a daily basis
• Adhering to documented procedures, control guidelines and compliance framework
• Managing operational risk associated within the processes

What you'll need to succeed

• Tertiary education with good academic track record
• Experience in Financial Industry with Corporate Actions knowledge preferred
• Ability to work in a fast paced environment
• Ability to prioritise heavy workloads and work efficiently in dynamic environment to meet deadlines
• Good organizational skills

What you'll get in return

This is an excellent opportunity to be part of a global investment bank. You will be part of a collaborative working environment, and you will gain exposure to various investment banking products.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Siying at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

EA Personnel Registration No: R23115232 | EA License No: 07C3924 | Company Registration No: 200609504D

Responsibilities

• Manage Product and Pricing activities including system input (Specification registration)

• Close coordination with distributor, conduct market and price analysis reference to competitors' activists efficiently.

• Mutual collaboration with Demand & Supply PIC to introduce the necessary product with appropriate price in order to maximize the market share and sales volume.

• Provide distributors to discuss on retail sales/forecast & production order.

• Provide and present related reports (eg. Pricing Proposals) to key stakeholders to get approval.

• Handle and improve on product management.

• Liaise and negotiate with counterparts in related countries.

• Any other duties or jobs assigned from time to time.

Requirements

• Bachelor degree in business management, marketing or related field.

• 2-3 working experience in automotive industry specializing in Product & Pricing.

• Experience in sales operation with strong business sense and knowledge of cars products and competitors.

• Experience in logical thinking, result oriented and focusses on details and be able to prioritize multiple tasks

• Good presentation, negotiation, analytical skill, interpersonal and communication skills.

• Able to deal with different countries/ business domain, cultures.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. I also acknowledge that I have read, understood, and agree to the said Privacy Policy

Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume
We regret that only shortlisted candidates will be notified
Job Code: SHUL
Email Address: [email protected]
EA License: R1656128
Registration No: 01C4394
More jobs available HERE!

Job Descriptions

• Administers and participates in payroll processing activities for various payroll groups including the preparation, processing and balancing of payroll.
• Ensures all information received from data interfaces and manual data sources is uploaded to the system without error.
• Utilizes internal or external payroll technologies for payroll processing activities.
• Administers and processes payroll according to internal procedures.
• Ensures payments are calculated and paid accurately and timely; ensures proper calculation of taxes and deductions.
• Provides customer support to the sites including any off-cycle or replacement payments needed.
• Reviews the information prepared for general ledger entries and other accounting and financial reporting activities associated with payroll.
• Participates in the review and preparation of data necessary for the filing of payroll related tax returns and miscellaneous withholding forms.
• Completes year end process including year end adjustments, year end tax statements and review of year end tax filing information.
• Serves as an internal and external resource on payroll related inquiries.
• Participates in continuous improvement projects and initiatives; supports the development and maintenance of payroll process documentation.
• Ensures compliance with internal controls on payroll systems and compliance with tax and other payroll related legislation.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a technology and data driven firm, we design and build our own cutting-edge systems, from high performance trading platforms to large scale data analysis and compute farms. With offices around the globe, we emphasize true, global collaboration by aligning our investment, technology and operations teams functionally around the world.

Position Overview:

An opportunity to join a growing team, primarily working on the day to day inventory management and logistics of physical metals alongside assisting with the growth and development of the firms processes and procedures.

Day to Day

• Management of physical metals inventory
• Working closely with Investment team on new physical purchase and sale contracts
• Checking documentation related to physical metal contracts
• Preparation and review of contracts
• Providing inventory reporting and updates to the Investment team
• Maintaining documentation relating to physical contracts and inventory
• Arranging inspections of inventory
• Arranging logistics for movement of metal globally
• Assisting with the onboarding of new trading counterparties

What we are looking for

• 2+ years in physical metals commercial operations and logistics
• Understanding of physical metals
• Preferably a good understanding of LME and CME
• Demonstrate proficiency in all calculations used to support any products in your asset class coverage.
• Understand the importance of our team concept. Establish long-lasting organizational relationships that will foster a productive work environment.
• Demonstrate proficiency in written and oral communication skills.
• Working on system and process improvements, and new business initiatives
• Understand the relevant technology and applications that are required to excel in the role.

Job Duties:

• Provide excellent admin and operational support for sales team
• To provide timely and accurate overall assistance for sales team
• To attend sales & operations training service where required
• Liaise mainly with internal stakeholders to achieve positive results
• Handle data and system entry for quotations
• Manage new business and renewal quotation activities log
• Assist and prepare new business and renewal reporting and summary

Job Requirements:

• Education – At least Diploma holder / A Levels
• Minimum 1 year experience in customer servicing or related
• Excellent Microsoft Office skills (Excel etc)
• Excellent PowerPoint skills
• Effective & good communication and interpersonal skills
• Team player and flexible to support CRM team wherever required.
• Motivated and strong commitment to team’s success
• Meticulous, efficient and positive mindset
• Able to handle dateline pressures and intense workload
• Potential to convert to a permanent CRM executive role

Job Duration:

• 12 Months

Job Responsibilities:

• Install, upgrade, support and troubleshoot Authorized desktop application (Windows, Microsoft Office, etc.) and computer hardware/software.
• Perform installation, configuration, debug and testing of IoTs devices.
• Support and troubleshoot for LED conference system, printers, biometric access
• Provides server administration and operations maintenance
• Manage firewall, antivirus endpoints, backup servers and other infrastructure
• Ensure efficiency in the daily operations of the network system.
• Create and maintain company website/portal
• Any other IT related work areas as and when required

Qualifications

• Diploma/Degree in Computer Science, Software engineering, Informational Technology, or related field
• Minimum 2 years of specialized experience in IT design/diagnostic tools, providing IT support, software management
• Able to work independently

The salary is subject to the candidate's performance and abilities.

Responsibilities

• Assist in the issuance of policy contracts and endorsements;

• Assist in the issuance of policy adjustment, member movement;

• Responsible for premiums computation and experience refund;

• Ensure tax invoices/endorsement schedules/medical cards are issued timely;

• Liaise with direct clients/intermediaries on employee benefits related queries via phone calls or email;

• Ensure the accuracy of records entries & proper documentation;

• Understand the workflow and to work with Section Head on identifying areas of improvement for operations efficiency;

• Provide administrative support and perform ad-hoc tasks as assigned by Team Lead;

• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and

• Highlight any potential concerns/risks and proactively shares best risk management practices.

Skills/Requirement

• Good time management, good analytical skills, detailed-oriented and pro-activeness;

• Task and results oriented, and a good team player;

• Mathematically inclined and with good communication skills;

• Highly proficient in Microsoft Excel. The job requires significant data sorting and manipulation;

• Proficient in other Microsoft Office applications;

• High level of integrity, takes accountability of work and good attitude over teamwork; and

• Takes initiative to improve current state of things and adaptable to embrace new changes.

Meta is seeking a motivated, organised, detail-oriented candidate to join our Incident Response Team. The right candidate must have a strong work ethic, excellent judgment, and exceptional partnering skills.

The position is full-time and would be based in our Singapore office.

RESPONSIBILITIES

• Bring operational excellence to team that evaluates threat, risk and user privacy in world centered around time critical emergency escalations
• Review and assess inbound emergency escalations
• Make immediate decisions based on a variety of complex factors that will include imminence, sensitive issues and graphic content and coordinate with several internal and external partners including law enforcement to ensure user’s safety
• Be willing and able to work with sensitive issues and potentially graphic and/or objectionable content. This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury and suicide content which may be considered offensive or disturbing
• Create and articulate written and/or verbal responses to questions from law enforcement, government agencies, and internal teams regarding Incident Response policy and process
• Work with cross-functional teams to drive improvements to policies and processes across teams
• Availability to work weekend days on a rotational basis or a regular schedule of either Tuesday-Saturday or Sunday-Thursday

MINIMUM QUALIFICATIONS

• Bachelors degree or equivalent experience
• More than 3 years of relevant experience in investigative or analytical roles involving time critical escalations and real world harm.
• Self-starter requiring minimal direction
• Proven ability to analyze information to assess threat and risk
• Proven ability to make important decisions independently and multi-task under pressure, responding quickly to changing situations in complex environments without compromising quality
• Excellent verbal and written communication skills, should be able to adapt communication style to suit different stakeholders like cross-functional teams and law enforcement
• Experience with social media, analytical tools, and online research.

PREFERRED QUALIFICATIONS

• Experience working with Crisis Management, Government Agencies or Law Enforcement

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible to

Role:

System Analyst (SAP / IT / Manufacturing Application / Up to $6000)

• Singapore Based (Woodlands)
• 5 Days work per week (8am to 5.30pm)
• $4000-$6000
• At least degree or above in Information Technology, Computer Science or a related discipline + 3 years IT related work experience
• SAP experience is must (FICO is an advantage) + Manufacturing application experience is an advantage
• AI application experience is an advantage + Cloud experience is an advantage e.g. AWS and Azure
• Career Progression Opportunities

Responsibilities

• Liaise with user, IT teams and vendor for project activities and meetings.
• Participate in designing, coding, testing, debugging, documenting and implementing IT systems
• Design and develop systems specifications
• Propose and explore new applications for company
• Occasional travel to overseas

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

What impact will you make?

Living in a technology world that is fast paced, we now have conversations about Digital Supply Network, instead of just about Supply Chain. Technology plays a key role in enabling this. With many emerging technologies around us, our role as Consultants is to help client match the right tools to enable their ambitions and allow them to have a connected technology landscape.

At Deloitte, we want to build a team of supply chain specialists, centered on having capabilities in supply chain technologies. We will provide you with a strong and structured career development roadmap to become a Supply Chain Technology expert.

Work you will do:

• Perform business requirement definition for projects. This includes defining the to-be processes and operations, conduct functional/technical design and configurate the requirement in digital solutions to meet the outlined business requirement and process.
• Build prototypes and POCs for prospective customers and demonstrate solutions to provide supply chain technologies’ unique value proposition.
• Leverage the experience gained in the above, build and establish the Digital Supply Network (DSN) asset to showcase the art of possible about the future of supply chain to the other potential clients.
• As a part of SCNO offering members, participate in the supply chain related seminar and workshop to continuously pool the latest knowledge and insight in the practice. And contribute to develop attractive new supply chain/ digital offerings to give a breakthrough to the current value chain/ supply of our clients.

Enough about us, let's talk about you. If you are someone with:

· University level degree with strong numerical, analytical and excellent story boarding skills.

· Up to 5 years relevant working experience.

· Having experience in Sourcing, Procurement, Supplier Management and Contract Management functions.

· Certification/experience in Coupa Business Spend Management Platform.

· Having an appreciation and understanding of the basics of supply chain – i.e. planning work, production management work, inventory management work, logistics work, procurement work.

· Possess practical experience of data analysis or IT tool development.

· Enthusiastic to learn the latest digital technology and to improve own capability.

· Highly motivated to contribute to the client’s business from supply chain and digital perspective.

· Willing to cooperate with others and respect teamwork and effort.

· Being able to think things logically and able to organize things systematically.

· Ability to articulate thoughts and ideas in a clear and composed manner to instill confidence in team and clients.

· An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.

Next Steps

So what are you waiting for? Join the winning team now.

Due to volume of applications, we regret only shortlisted candidates will be notified.

JOB PURPOSE

• Individual contributor assisting the team in ensuring that sanction checks are complied with under GA’s underwriting standards and delegated authority levels.
• Deliver a high-level service standard to internal team members

JOB RESPONSIBILITIES

Responsibilities include, but are not limited to, the following:

• Adhere to the sanction check requirements and ensure that all required checks are conducted with no breach.
• Working with the Head to establish best practices and processes to ensure that the team meets the company’s service standards set.
• Assist the team to:

1. Prepare and update reports as and when required
2. Ensure that sanction checks are conducted.
3. Update and maintain the records, schedules, statistics, etc.
4. Stay current on market conditions and share findings and updates with all members of the team as appropriate.

QUALIFICATION

• Basic Degree/Diploma in Business or Maritime with CGI.

EXPERIENCE

• 1 year of experience in Marine Insurance operations. (Candidates with no relevant experience are welcome)
• Some knowledge of Marine insurance operations.
• Some understanding of laws and legislation in relation to the marine insurance industry.

SKILLS

• Candidate should be comfortable and confident in Korean Language (Written and Spoken)

Responsibilities:

• Conduct daily credit assessments to minimize risks and guide the business division.
• Implement necessary reporting and monitoring procedures.
• Monitor the validity of collateral, guarantees, fundamentals, and major market trends, offering business solutions as needed.
• Identify market relationships and anomalies, providing valuable insights for a competitive advantage.
• Actively solicit requests for ad-hoc analysis and contribute to relevant projects, offering logistical support when required.

Requirements:

• Bachelor’s Degree in any field.
• Minimum 3 years of experience in credit risk management.
• Good knowledge and skills in Credit Risk.
• Proficiency in Excel, Microsoft Word, and PowerPoint.
• Strong interpersonal and communication skills.
• Interest in Market risk, specifically Forex risk & Commodity risk.

To apply, please visit www.gmprecruit.com and search for Job Reference: 23976

To learn more about this opportunity, please contact Goh Bao Yee at [email protected]
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Goh Bao Yee | Registration No: R1766609

Astek is looking for Business Analyst (Calypso) to support our project based in Singapore.

Responsibilities

• Partner with Product Managers, end users, and product owners on the requirements gathering, impact analysis and functional specifications for the enhancements and issues reported in production.
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties.
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation.
• Design functional solutions & user workflows and document functional specifications.
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems.
• Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations.
• On-call rotation with team mates to cover night and week-end support.

Requirements and Qualifications

• Bachelors in IT, Computer Science or related field.
• With at least 5 years of experience as a Calypso business analyst on Calypso back office .
• Experience on Calypso versions v14 to v17.
• In depth knowledge of Static Data, Workflows, ScheduledTask, Confirmations, Settlements, Messages / Swift messages, Positions, Accounting, Corporate action, Filters, Reporting Framework, Reconciliation features.
• Understanding of financial assets (repos, bonds, SLB, issuances) and trade lifecycle.
• Experience with regulatory reporting HRF, NORIA, and/or MMSR.
• A good team player with excellent communication skills and ability to translate data into actionable insights.
• Willing to do On-call rotation with team mates to cover night and week-end support.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc