We are looking for Business Analysts to join our team - we will work together to design, implement and deliver mission-critical web and mobile applications for our clients. It is imperative that our software applications are designed to be robust, secure and future proof, especially given our portfolio of customers. We would like to tap on your experience, knowledge and resourcefulness to deliver world-class solutions for our clients.

Responsibilities

• Work as a key member of the project team to drive the project forward and ensure smooth and successful project delivery.
• Collaborate with client stakeholders (IT team and business owners) and internal stakeholders (project management, business management, development and quality assurance).
• Evaluate and recommend suitable technology while aligning with the company’s and client’s technology directions, including Tech Stack, cloud-based, enterprise architecture and modernization of legacy systems.
• Analyze and synthesize business requirements; and build suitable business cases and generate client/business needs through human-centric, visual methods.
• Develop user stories, functional/technical specifications and acceptance criteria.
• Analyze the impacts of requested changes, and conceptualise and recommend appropriate solutions that continuously address changing business needs.
• Conceptualize business processes and present it visually using workflow diagrams and slide decks to effectively communicate complex ideas and concepts.
• Document and present findings in the form of workflow diagrams, specifications and other project specific documentation.
• Manage the project timeline, plan and prioritise tasks in a constantly changing environment.
• Support the full software development cycle to ensure project readiness for smooth deployment, adoption and operations.
• Create informative, actionable and repeatable reporting that effectively presents progress and status of different aspects of the project to different stakeholders.
• Identify new opportunities for the company’s digital transformation.

Requirements

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering with excellent academic records or outstanding professional or personal achievement.
• Minimum 3 years of experience as a Business Analyst in a software delivery project, participated in a full software or product development cycle, preferably using Agile Methodology.
• Prior relevant experiences e.g Business Analysis, Project Management, IT business analysis, application solutioning design and testing.
• Excellent analytical, conceptualisation and problem-solving skills.
• Excellent verbal and written communication skills with the ability to pitch ideas.
• Strong influencing and people management skills.
• Ability of visualizing workflows and translating them into digital mediums e.g. Word, PowerPoint, and Excel.
• Meticulous and detail oriented with excellent documentation skills.
• A driven and motivated personality with aptitude for analysis.
• Strong and avid interest in web and mobile applications.
• Being a pro-active, self-motivated and resourceful team member with good tech/digital knowledge.

The following would be a “plus”

• Prior experience leading a product development firm or consulting experience.
• Knowledge or experience in implementing projects in at least one of the following areas - Data Analytics, Agile Methodologies, Cloud, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management and Service Design.
• Business Analysis certification, e.g. Certified Business Analysis Professional (CBAP).

This role would be the precursor to a Product Lead/Project Management position to lead teams to deliver software while maintaining a close relationship with the client’s senior stakeholders.

Kindly apply directly on our career portal, thank you!

https://thesoftwarepractice.freshteam.com/jobs/IpG2LfDJsXaj/business-analyst?ft_source=MyCareersFuture_3000241553&ft_medium=Free%20Job%20Boards_3000023934

We seek your understanding that only shortlisted candidates will be notified.

Why explore

• An exciting opportunity to be part of a leading global mining company that produces and supplies materials that are essential to human progress
• An opportunity to work with key stakeholders in our global commercial hub
• Based in Singapore, a global commercial hub for Rio Tinto

About the role

We are looking for a Commercial Treasury Analyst to join our dynamic Treasury & Risk team within Commercial Treasury based in Singapore. Reporting to the Commercial Treasury System & Risk Manager, you will:

• Support the implementation and maintenance of Quantum and its related systems/applications.
• Anticipate, and resolve systems/applications incidents and problem solving with internal IT teams and IT vendors.
• Collaborate with business partners and IT teams to develop comprehensive and concise Treasury system solutions to support all treasury business requirements.
• Provide the first level of support to Quantum and other Treasury-related system/application users.
• Coordinate all SOX and IT control audit phases (including leading walkthroughs and identifying/validating key controls, developing test procedures, executing, and documenting testing).
• Assists both internal and external audit processes for Quantum and related systems/applications and SOX.
• Coordinate and update risk reporting for Commercial Treasury, Risk Coordinator role for Commercial Treasury on all Risk related reporting matters, Coordinator for various Risk Management meetings, including the Financial Risk Management Committee, Group Treasurer Bi-monthly.
• Prepare treasury reports, while striving for a continuous improvement process to automate and streamline reporting, and meet stakeholder new reporting requests.
• Provide business support to the Front Office, Middle Office, and Commercial Treasury Business Partners across the various work pillars.

About you

To be successfully considered for this role, you will have:

• University degree in Finance, Information Systems, or related discipline.
• Minimum 2 years of experience in either corporate treasury front office or treasury IT applications (preferably with knowledge of Quantum-treasury management system), basic coding experience would be an advantage.
• Strong knowledge of Treasury business processes and treasury management system setup.
• Knowledge of Sarbanes-Oxley, risk, and process/system controls is advantageous.
• Strong continuous business improvement mindset, to challenge the status quo and bring new methods and techniques to the team.
• Ability to work well in a matrix environment and strong stakeholder management.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is hiring

This is a one-year contract role

Internal Code: A24106

What will you do?

The Team aims to spearhead the digital transformation of government. The GCC (Government Commercial Cloud) platform provides a federated agency hosting and infrastructure through modern cloud architecture implementation and the modernising of Government applications through adoption of agile development practices.

The Team is seeking independent and motivated Solution Engineer who has experience in both small and big scale cloud-based projects, to support agencies and the GCC product team to create value in the GCC platform. This role will work closely with the agency users, GCC product and partnering teams, using a collaborative approach with strong technical understanding, to assist and ensure that the GCC platform continues to add value to agencies.

• Work directly with GCC engineering team, product team and various key stakeholders.
• Support development of proof-of-concepts for GCC platform in concert with product team and various stakeholders.
• Take ownership of end-to-end solutions provided by teams across the organisation.
• Provide system troubleshooting and problem solving across platform and application domains, expect to participate in on-call escalations to troubleshoot customer facing issues.
• Assist in the migration activities for GCC platforms.

What are we looking for?

• Degree in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines.
• User-centric mindset. Be able to represent users’ viewpoints on GCC in order to drive changes & innovations to meet their needs.
• 5 years of experience working as a Business Analyst and/or Software Architect role
• Passion for automation, standardization and best practices.
• Solid hands-on experience in designing, building, deploying and securing of highly available web application in cloud platform such as AWS, Microsoft Azure or Google Cloud Platform.
• Experience with DevOps tools such as Gitlab or Azure DevOps
• Experience with back-end technologies such as Node.js, Python, or Go
• Good understanding of network components such as load balancers, firewalls, VPNs, and DNS.
• Good understanding of DevOps principles and practices, knowledge in DevSecOps will be an added advantage.
• Self-motivated with good communication skills.
• Experience in an Agile development environment focusing on rapid, quality delivery.
• High attention to detail, accuracy, and meticulousness in handling figures and processes in a high-agility environment.

Preference:

• Experience with managing cloud infrastructure and services on AWS, Microsoft Azure, or Google Cloud Platform, preferred.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

We are seeking an experienced Agile Transformation Specialist to lead and collaborate on the development and implementation of a scalable Agile System across our Group.

• Contribute to the development of the Agile strategy and priorities for Group, including defining the roadmap, adaptation strategy, and principles for cultivating an Agile culture.
• Support the design and implementation of the Agile target operating model and beyond.
• Collaborate with stakeholders across Group to tailor the Agile framework to meet specific business needs.
• Advise and guide teams and stakeholders in adopting and implementing Agile practices within their respective areas.
• Assist in crafting and executing effective change management strategies and plans to drive the success of strategic programs and the adoption of Agile methodologies.
• Execute change management initiatives related to Agile adoption.
• Work closely with various stakeholders across the bank to ensure the effective implementation and tracking of change management activities.
• Support stakeholders in addressing challenges and resolving issues during the Agile implementation journey.

Qualifications:

• Capable of managing diverse stakeholders across the organization.
• Results-driven and focused on achieving outcomes.
• Creative and entrepreneurial, with the ability to develop solutions with limited information.
• Strong systems thinker and effective problem solver.
• Committed to continuous improvement, incorporating feedback and insights to enhance deliverables.
• Eager to learn new skills and gain experience through involvement in various types of projects.

Key Responsibilities

This role is responsible for supporting Partners with administrative matters. This includes:

• Draft client letters and client information packs.
• Working with various other internal teams including Client Services Team, Business Assurance and Compliance.
• Updating Salesforce with meeting notes and activities.
• Facilitating the end-to-end process of insurance applications for clients starting from obtaining insurance quotes to following up of underwriting requirements until inception of policies.
• Supporting Partners with other adhoc administrative or operational tasks as required.

Requirements

• Customer service-oriented
• Strong communication and interpersonal skills in both verbal and written
• Possess strong work ethics a positive working attitude, proactive and self-motivated
• Be a team player and able to work independently if needed
• Meticulous, with a strong attention to detail
• Ability to adapt to a dynamic working environment
• No experience required as training will be provided.

• An SAP Business Analyst specializes in understanding and interpreting SAP transactions and how they relate to business processes.
• This role involves deep expertise in SAP modules relevant to the business, such as finance (FI), sales and distribution (SD), or materials management (MM).
• The SAP Business Analyst acts as a bridge between IT and business teams, translating complex SAP data and transactions into business terms

Reporting to the Head of Department, you will be responsible for the following duties:

• Provide 1st Level remote and on-site troubleshooting support to all employees
• Manage IT Request and ensure all IT Requests are processed in a timely manner with SLA
• Manage and support employee workstations, laptops or mobile devices for end-users to be in good working condition
• Conduct IT induction training for users
• Participate in internal or external audits and accreditations
• Participate in system improvement projects when required
• More will be shared during interview

Requirements:

• Diploma or Degree in Information Technology/Infocomm Technology or its equivalent
• Good to have some prior experience in providing End-User support. We are happy to consider junior applicants who are keen to learn on the job.
• *This is a 1 year contract, with high potential to be converted to permanent headcount

A Better Co Pte Ltd. | 24C2350 | Jerlin Aw Bi Zhi (R1218675)

• Prepare and implement commercial contracts and relevant documents (including trading, hedging and shipping contracts)
• Make sure the organisation’s contracts and documents are accurate and well maintained in a systematic database

Requirements:

• Diploma in Business/Finance/Maritime or equivalent
• At least 1 years of experience in Oil Trading industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

The Company

Our client is a leading player in the Consumer Goods business, currently hiring a driven and hands-on FP&A talent to join the team. Commercial Finance/ Business Partnering experience is a must.

The successful candidate must have experience in managing high-volume data, working in a fast-paced environment, and has strong Excel skills. The company is undergoing transformation and rapid expansion, and will need someone who is agile and highly motivated to grow with the business.

Budget

S$7,500 – S$8,500 per month + Bonus

Requirements

• >5 years of FP&A experience, highly driven with strong business acumen
• Proven track record in business partnering with commercial stakeholders and Country GM
• MUST: strong experience in analyzing marketing/ advertising spends, go-to-market and ROI analysis
• Consumer Goods industry experience is advantageous
• Hands-on, strong Excel skills, familiar with PowerQuery
• Ability to manage high volume data and thrives in a fast-paced environment
• Traits: Independent, self-motivated, comfortable in managing ad-hoc requests, patient with changes, flexible and confident in partnering stakeholders across different functions

Job Scope

Reporting to the Head of Finance, you will be responsible in driving timely and insightful analysis, analyzing data and identifying opportunities to optimize the value chain, as well as interacting and directly driving finance agenda in partnership with senior leaders and cross functional stakeholders such as from sales & marketing, operations, etc. You will support in creating monthly forecast process, budgeting, lead actuals reviews and forecast proposals, and play an important role in supporting expansion initiatives. You will build reports and dashboards to drive effective business reviews, lead in portfolio analysis, go-to-market analysis, gross margin and pricing analysis. As an efficient business partner, you will provide detailed data and financial insights to drive business performance and commercial decision making.

Apply Today

Please send your resume, in WORD format only and quote reference number GH13117203, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence no.: 07C5595 | Hor Man Teng (Geraldine) EA Registration no.: R1217737

Working Location: Changi
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm

Salary: $2600 - $2700

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Job Descriptions:

• Assist respondents in completing selected surveys online or through manual collection.
• Ensure timely submission of completed survey data into the company system.
• Perform daily updates of call outcomes using Excel files assigned to you, ensuring data accuracy and consistency.
• Collaborate closely with team members to ensure successful survey completion and achieve team targets.
• Accurately update daily reports in Excel to track productivity and performance metrics.
• Rectify any data errors or ambiguities identified during the survey data collection process.
• Maintain detailed and concise case notes in the company system for each respondent, recording call outcomes and any updates on assigned cases.
• Adhere to Standard Operating Procedures (SOPs) and ensure compliance with quality standards.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

What the day will look like

Broker Support

• Co-ordinate the technical requirements/needs of the clients and reinsurers and deliver Aon projects to reflect these.
• Build and maintain regular contact with clients and reinsurers in a proactive manner to mitigate potential risks/problems or develop opportunities.
• Initiate/review/prepare reinsurance submissions/underwriting narrative/debriefs using proprietary technical knowledge.
• Provide technical support to service reinsurance placements: assisting brokers with new business opportunities, renewals, and mid-term adjustments.
• Update reinsurance placement activity on broker systems – processing data accurately and promptly.
• Preparing and checking contracts / endorsements / invoices.
• Work with internal departments to ensure prompt billing and timely issuance of documentation.
• Collaborate with internal departments to manage credit control for outstanding payments.
• Ensure compliance with local regulations and corporate governance.
• Communication and collaboration with clients and reinsurers: building relationships.
• Work on operational projects to improve service standards.
• Monitor revenue and prepare reports.
• Collaborate with colleagues throughout the Asia Pacific and Global Facultative network to achieve objectives
• Assist in management of broker support team where necessary

Skills and experience that will lead to success

• Bachelor’s degree or diploma in any discipline.
• 8+ relevant re/insurance experience preferably with exposure to Facultative Reinsurance.
• Proficient with various computer systems, including (but not limited to) MS Word, MS Excel, PowerPoint.
• Ability to communicate both written and verbal effectively and confidently.
• Attention to detail, ability to multi-task and ability to make/communicate difficult decisions.
• Ability to organize a wide range of tasks from various sources and prioritize workload to meet deadlines.
• Strong analytical skills, critical thinking and problem solving skills.
• Strong interpersonal skills, with the ability to interact effectively at various levels.
• Ability to work as an integral part of a team , fostering teamwork and cultivating relationships.
• Committed to delivering the highest level of customer service and quality.

About the company

Our client, one of the world's leading insurance brokers and with focus on wholesale specialty business.

about the job

In this position as an Broking Support Specialist, you will be reporting to the HOD of the International Property team and work alongside with a small team of Brokers and Account Executives. The ideal incumbent will be expected to liaise with 3rd party cedents and be involved in client's renewals, mid-term adjustments, generating broking slips, generating reports and processing of broking documents.

The ideal incumbent will be expected to ensure transactions are conducted with full transparency, maintaining accurate records and dealing with correspondence appropriately.

** Offers hybrid work arrangement
** Office is located at CBD
** Attractive salary package, bonus and benefits

Experience and skills required

• 1+ years of experience in administration/policy support/underwriting assistant/claims support
• Excellent follow up skills and good administration skills
• Candidates from both life or non-life sector are welcome to apply
• Strong administrative skills and fast learner
• Ability to work well under pressure and tight timeline

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

The Senior Analyst, Commercial Data & Analytics is data and analytics professional with strong data management and process execution skills that meet business objectives. This role overseeing the development and management related to data collection/ acquisition, prioritizing, and utilization of data related to commercial activities within the organization. The manager plays critical role in bridging gap between the technical and business aspects of data product development.

He/she will report into the Director Regional Business Process.

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. We have over 65,000 employees and a presence in every country around the world to address some of the most challenging global health issues.

Job Description

If you are a data professional who is looking to work in a company that is passionately focused on Advancing the World of Health, we want to hear from you.

The responsibilities of this role are as follows:

• Leads the generation, curation and the data acquisition process for the data that supports the platform marketing investment.
• Attain required expertise in all databases that house data for the sales & marketing platform (SAP, SFDC, PIM, VeeVa are examples)
• Attain a thorough knowledge of all BD processes for governing marketing data.
• Collaborating closely with cross functional users such as Sales, Marketing. Commercial Excellence and IT to understand data requirements, identifying opportunities to improve data collection process, data quality and analytical capabilities to drive business growth and efficiency.
• Partner with TGS for evaluation of innovative technologies and tools for data management and visualization
• Ensures quality, reliability & Data Mesh policy compliance.
• Responsible for documenting Data Products, business rules and training materials through the Marketplace
• Lead / Co lead and acting as subject matter expert for Master Data Management Tool (Tool that house data) implementation initiative
• Any other task assigns to support region business project / initiative as assigned.

The Skills and Behaviors required for this role are as follows:

• Ability to recognize process improvement opportunities around data generation, entry and curation and elevate those opportunities to data management.
• Understanding of data concepts, including data types, structure, and analytics techniques
• Familiarity with relevant tools and technologies for data analysis, visualization, and product development
• Understanding the methodologies used to manage and execute projects (Agile and Scrum Methodologies)
• Ability to complete defined tasks autonomously with diligence and work accuracy.
• Powerful sense of personal accountability to achieve goals.

Collaboration:

• Works cross-functionally across the organization to ensure user experience of our on-line catalog and other sources of product information is “best in class.”
• Collaborate with key stakeholders to gather input for the product marketing data.
• Work with other data stewards and data governance professionals from other departments and functions within the organization and represent the interests of platform marketing.

Key Qualifications & Experience:

• Bachelor’s Degree in Business Marketing, Data Analytics or Technology relevant discipline
• Strong experience within a data environment and a clear passion for data
• Preferred -- Minimum 5 years of experience managing data assets and/or business/ functional operational knowledge.
• Industry experience in biotech, pharma, or health tech/digital health is preferred but not required.
• Familiar with technology tool support business/ data management operation (e.g., SAP, Analytics tool, Sales Force, PIM) and Product Management tool (e.g., JIRA) and data pipeline process will be added advantage.
• Project Management experience and Six Sigma preferred
• Good command of English, and other relevant language preferred (Chinese, Japanese or Korean)
• Good teamwork attitude and ability to work with ambiguity.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, gender, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/career

Primary Work Location

SGP The Strategy

Responsibilities

• Support, plan, execute, and manage regulatory compliance projects from inception to completion, ensuring adherence to timelines, and quality standards.

• Provide regulatory compliance advisory to management and business stakeholders.

• Maintain comprehensive project documentation, including project plans, status reports, risk assessments, and compliance records.

• Serve as the primary point of contact for regulatory compliance projects, providing regular updates to core project team and business stakeholders.

• Deep understanding of regulations and industry standards.

• Ability to understand and interpret complex regulatory legislation.

Skills/Requirement

• Minimum of 3 + years of regulatory compliance experience.

• Experience in insurance industry, with proficiency in Insurance Act, Financial Advisers Act and industry requirements is preferred.

• Strong analytical and problem-solving abilities, with excellent project management skills.

• Detail-oriented with strong organizational and time management skills.

• Ability to work independently and as part of a team.

• Proficiency in project management methodologies and software, and Microsoft Office Suite.

Details of the Division and Team:

Deutsche Bank is exposed to a wide range of risks every day. It is the responsibility of the Chief Risk Office (CRO) to identify, aggregate, manage and mitigate these risks. Credit Risk is a centralised risk-type function within the CRO function. The team is primarily responsible for providing credit approvals for single name credit risk, setting credit limits and monitoring and managing these in the context of the bank’s Enterprise Risk Management framework. The team provides deep technical expertise to the business aligned risk functions and facilitates strategic business decision-making to improve overall use of the bank’s capital and minimize loan losses.

The role involves working with a team of credit officers covering North Asia credit which is an important part of Deutsche Bank’s Asia growth strategy. This is a second Line of defense function to partner with the business stakeholders to grow and manage a healthy and balanced credit portfolio in a sustainable and remunerative manner. He or she will be required to make credit decision and to monitor the credit portfolio together with the team. The role requires analytic skills in assessment of financial risk and requires knowledge and sensitivity to other non-financial risks eg operational and regulatory

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 21 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:

• Research/ recommendation/ approval of underwriting and credit limits and transactions covering Corporates and Financial Institutions on a timely basis.
• Working closely with Business and other Infrastructure functions to wholistically assess the risk of a credit exposure.
• Preparation of counterparty ratings and ongoing monitoring of evolving counterparty risk, including inputs on industry, financial and business risk, management and transparency, peer analysis and financial analysis; covenant monitoring tools
• Demonstrate an understanding of Loan products/ Structured Finance, but also Markets and Trade Finance products, in order to assess the Risk / Return equation in the Business proposals
• Demonstrate a sound judgement of Risk / Return in arriving at credit decisions / recommendation in order to achieve the overall portfolio strategy and objectives of the Bank
• Participate in discussions on structuring of transactions, with a view to achieving optimal risk and return metrics for the credit portfolio
• Effective resolution of conflicting views with Business in a constructive and professional manner, maintaining the Bank’s underwriting standards, at the same time supporting the Business to achieve agreed targets.
• Coordinate with internal / external / Regulatory audit & on-site inspections by providing documents & feedback.

Your skills and experience:

• Graduate with minimum 2 years experience in credit risk management role in a reputed financial institution
• Prior experience working on financial analysis, approval / recommendation of transactions and portfolio responsibilities.
• Basic understanding of key products – financings, trade finance and global markets (fx/rates/commodities)
• Strong technical & analytic skills, risk judgment.
• Basic understanding of documentation like ISDA, CSA and loan agreements.
• Strong written and verbal communication skills.
• Proven ability to make time sensitive credit decisions
• Strategic and result oriented
• Team oriented, flexible, diligent, self-motivated
• Effective time management/ ability to remain calm under stress
• Lives the Bank values
• Succeed through collaboration and team work
• Focused on regulatory requirements and protecting the Bank’s reputation

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

How we’ll support you:

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Bridge the gap between data and customer engagement by integrating insights from all touchpoint’s interactions. Develop strategies and recommendations through insightful data analytics for improvement of process and for better projection to drive business performance.

Responsibilities:

• Analysis of servicing touchpoints interactions and service requests from various source systems to identify trends, patterns, meaningful insights and findings that would help improve performance.
• Use of data analysis to accurately forecast volume and identify resource requirement, optimizing workforce management strategies.
• Employ data storytelling to weave business performance narratives and work with key business owners to identify opportunities or close gaps
• Validate the data points in the data warehouse in ensuring data integrity.
• Develop, automate and streamline management reporting to monitor key business metrics
• Handle ad hoc requests, discern trends and business needs, and recommend sustainable solutions.
• Provide guidance to junior staff.

Requirements:

• University Degree with at least 8 years of experience in FI or insurance industry, managing inhouse / outsourced contact centre is preferred.
• Determined, resourceful and results oriented individual with proven track record in driving and achieving results.
• Strong Excel and Powerpoint skills having the ability to communicate strong business story-telling skills
• Analytical skills; Able to collect, organize, analyse, and interpret large datasets.
• Interpersonal skills: Energetic and enthusiastic, able to engage and collaborate with all stakeholders / employees in the company.
• Enjoys working in a dynamic and fast paced environment.

Our client has more than 20 restaurants in Singapore that provide various dining concepts that refined tastes of both local and international food enthusiasts.

• Work closely with business stakeholders and functional teams to collect business requirements for SAP ERP system enhancements and customizations.
• Run configuration settings and maintenance on the FICO modules.
• Create and maintain functional and technical documentation, including program specifications, test plans, and user guides.
• Identify opportunities to enhance existing SAP processes, recommending and implementing improvements that add to operational efficiency and effectiveness.

Requirements:

• Diploma in Computer Science or equivalent
• At least 3 years of supporting SAP FICO modules experience.
• SAP certificates and experience with SAP S/4HANA is an added advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

What you’ll do

The Financial Reporting team strives to be Marketing's centre of excellence for efficient and effective Record to Report (RTR) processes while driving optimization on processes & implementing robust controls to capture accurate business and financial information in accordance and within the framework of accounting policies across all commodities in Marketing entities.

Reporting to the Team Lead – Financial Reporting, the Analyst supports the Accountant in performing the month-end closing and financial reporting activities for the Platinum businesses and works closely with other stakeholders to support the timely delivery of quality data within agreed timelines.

From time to time, the Analyst may be involved in ad hoc finance projects and business initiative and represent Finance Reporting team in providing input to enable the capturing of accurate business and financial information for the RTR processes and will also work closely with Information Management Department to deploy technology to automate finance activities.

Lastly, the Analyst plays an integral role in supporting a continuous improvement culture within Finance.

KEY TASKS

Drive efficient and effective Financial Reporting

· The Analyst helps to drive the engine room of the Finance Reporting team, making sure that transactions are appropriately accounted for, perform month end tasks and reconciliations, and duly reported. All this will need to be done within the framework of our financial controls and accounting policies, and the role works closely with Risk, Group Shared Services and the wider Finance teams to formulate, implement and operate robust controls and ensure documentation of key processes within Financial Reporting.

Deliver on-demand information

· The role plays a key role in making information available on-demand to support commercial decisions and new business initiatives. It works closely with the Finance Business Partners and other stakeholders around the group to determine data requirements and is responsible for managing the systems and processes to capture and deliver them as efficiently and accurately as possible.

· Supports coordination and collection of performance information from all relevant sources and delivering Monthly Financial Statements and other regular information as required by the Marketing Business, Production Business Units or Group Finance.

· Manages information through relevant systems, ensuring that data interfaces lead to traceable, reconcilable and well-supported financial information.

· Works with the Business Partnering and Corporate teams to design and implement the technical accounting logic to align data streams with business activities from performance and financial reporting perspectives.

Technology transformation

· Working closely with Information Management (IM), the role looks to implement technologies that improve control, increase information available for the business and automate transactional activity as much as possible, freeing up the team to add value elsewhere. It needs to think differently about the work Finance does and how it gets done, including the elimination of manual journals and recons as a cost to quality.

· As we implement new systems, the role needs to establish appropriate processes for defining user needs and managing UAT for the Finance department, ensuring that accounting logic and financial controls are appropriately captured.

Continuous improvement

· Create ways to measure and manage how well we perform as a team. Amongst the team, this role creates a culture that actively looks to improve workflows and processes, minimizing control weaknesses while increasing speed and accuracy.

· Optimise links between SAP, Aspect, HFM, Blackline and other systems to ensure information is available as and when required.

· Design and improve processes around the systems to streamline efforts required to input and extract data.

· Drive standardisation and automation of processes via continual improvements.

Learning & development

· Proactively engage on learning and process improvement initiatives.

Qualifications

What we’re looking for

· Undergraduate degree in Accountancy or business-related subject.

· Excellent Microsoft Word, Excel, and PowerPoint skills

· Familiar with financial accounting systems such as SAP/Blackline/Hyperion will be a plus

· Hands on experience in performing financial reporting and month end closing activities in an MNC setting

· Prior knowledge working in commodity industry will be a plus

· Familiar with using trading systems (Aspect) will be highly regarded

· Good interpersonal skills and strong team player

· Possess strong financial and analytical skills and attention to detail

· Ability to deal with some ambiguity in an ever-changing, fast-paced environment and willingness to challenge status quo and explore new ways of working

· Experience with process improvement methodologies such as Lean Six Sigma would be advantageous.

· Familiar with collaborative and innovative ways of working such as Agile would be advantageous.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Overview of The Department

Commercial Rating and Underwriting (CRU) sits within the Credit and Fraud Risk (CFR) division and forms the institutional credit risk management function within American Express. The CRU team plays the critical role of assessing and managing the risk of institutional exposures across all business units with American Express, and in all regions globally. Credit exposures are primarily generated through corporate and small business card programs, via merchant service relationships where non-delivery risk exists, and among the securities portfolio held for firm-wide liquidity. CRU is led from Salt Lake City with regional teams in New York, London, Singapore, Sydney and India.

In addition to determining the internal credit rating which drives the probability of default of each exposure, CRU also calculates the loss given default of these obligors while underwriting card programs. As a bank holding company, American Express must comply with the highest global banking standards set by Basel and implemented by the bank's primary regulatory authority, the Federal Reserve.

Job responsibilities

• Analyst will be based in Singapore and will be responsible for rating and underwriting credit exposures for the Japan market. Fluency in Japanese is a must as you will be required to read Japanese financial statements and also liaise with Japanese stakeholders in spoken Japanese.
• Fundamental analysis incorporates a thorough review of business, financials, industry and country risks coupled with support from internal and external rating model outputs. Assessment includes understanding of the need for credit extension, profitability of the relationship and program structures.
• As an Analyst, you will have the opportunity to interact with various teams across the firm including front office sales, business unit risk partners, and credit administration to perform their critical role.
• As an Analyst, you will also be part of CRU Analytical and Operational Excellence team which is responsible for developing analytical frameworks, quality controls and colleague learning & development processes.

Desired Skills

• Experience as a credit analyst or underwriter dealing with commercial exposures ranging from small business to middle-market to large, multinationals.
• Thorugh understanding of fundamental financial analysis including the ability to review corporate financial statements to determine the ability of the obligor to honor its credit obligations.
• Comfort with GAAP/IFRS accounting standards, corporate valuation, and forecasting.
• Familiarity with quantitative credit models (such as Moody's, Riskcalc, CreditEdge, etc and knowledge of how to interpret the outputs, and when deviation from the model has appropriate rationale.
• Comfort with public agency ratings and supporting analysis.
• Understanding of current macroeconomic trends and how to provide recommendations to improve the PD estimation based on the business cycle.
• Experience preparing company-specific and industry-wide credit memorandums.

Qualifications

• 0-2 years experience rating and/or underwriting at a leading financial or rating agency.
• Bachelor's degree from a top tier university with high GPA and a degree (or substantial coursework) in finance, accounting, economics, or statistics.
• Chartered Financial Analyst program candidacy a plus.
• Proficiency with MS excel, VBA a plus.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals.

ABOUT OUR ROLES
Regulatory & Control Operations deliver accurate, timely and complete reporting while leveraging technology within a robust risk management framework. Leverage industry expertise to​ maintain regulatory excellence and support the Firm's Global Banking & Markets activity. ​

HOW YOU WILL FULFILL YOUR POTENTIAL

• Develop expert knowledge pertaining to derivatives regulatory requirements, processes and systems for a number of transactions and position based Regulatory reports
• Oversee the implementation efforts of new rules or changes within existing obligations
• Provide oversight of the impact assessments done on these reports for new markets, new products, business reorganizations, system changes and new/changed regulations
• Investigate, remediate and provide supervisory guidance on issues with these reports and develop control improvements
• Improve current processes, procedures and reports including automation of manual processes
• Contribute to strategic initiatives relating to these reports, for example strategic Technology developments
• Define and provide supervisory oversight for comprehensive project documentation in support of strategic initiatives and change management including: business/functional requirement documents, process flow diagrams and comprehensive data analysis
• Produce test scripts and co-ordinate / participate in testing activities with Operations and Technology
• Work with Legal, Compliance, Technology, other Operations groups and various Business units to manage change programs and issue resolution for these reports
• Act as a risk manager for the firm through ongoing assessment and awareness of the regulatory environment and the firm’s adherence to its reporting obligations
• Be flexible to contribute to other activities within the group where necessary, e.g. daily report production

SKILLS & EXPERIENCE WE’RE LOOKING FOR

Basic Qualifications

• Bachelor’s degree required
• Between 1-3 years of relevant work experience
• Highly proficient in the use of MS Office products
• Analytical thinker with the ability to generate innovative ideas and translate strategy to execution
• Problem solving and documentation skills with an ability to understand complex workflows
• Candidate must be proactive, enthusiastic and team oriented
• Accuracy and attention to detail
• Ability to think strategically and contribute to department and division wide initiatives
• Strong written and verbal communication skills
• Proven ability to organize and prioritize workload and drive results
• Ability to learn quickly and adapt to new changes and new challenges
• Ability to wear multiple hats in a fast-paced environment

Preferred Qualifications

• Preferred candidate will have 1-3 years of business experience in financial services/ operations, included past responsibility for regulatory reporting, audit, compliance, middle office support, project management, risk management, and implementation of strategic operational plans
• Experience with derivative products and expertise as a business analyst around regulations like OTC Derivative Reporting to HKMA, JFSA, ASIC and particularly MAS is strongly preferred

ABOUT GOLDMAN SACHS

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

about the company

Our client is a reputable regional bank with strong footprints in Asia Pacific and connectivity to global banking.

about the job

• Preparation of credit applications for new business and annual renewals
• Reviewing creditworthiness and providing independent assessment of credit risk on a portfolio of corporate clients
• Present credit cases to internal stakeholders accordingly to credit and bank policy and handle reports submitted to Credit Committee
• Manage covenants tracking and documentation, and working closely with the HQ, overseas branches and relevant departments
• Research and circulate key credit topics
• Mentoring new hires and provide training to junior members

about the manager / team

Reporting to the Head of Department of Credit, you’ll be part of a dynamic team with good teamwork and working culture.

skills & experience required

• Bachelor’s Degree in Finance, Accountancy, Business Management, Economics or comparable
• At least 4-6 years of relevant corporate banking credit experience in credit analysis
• Preferably with sector or knowledge experience in trade finance, bilateral, syndicated, real estate finance, project finance and leveraged buyout
• Strong knowledge in credit analysis, financial analysis, financial statements and industry knowledge

To apply online please use the 'apply' function, alternatively you may contact Judy at judy.low[@]randstad.com.sg or drop me a message on LinkedIn at https://www.linkedin.com/in/judy-low-bb09619a

(EA: 94C3609/ R22110790)

Your Impact:

At Goldman Sachs, our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Our culture is one of teamwork, innovation and meritocracy. We often say our people are our greatest asset and we take pride in supporting each colleague both professionally and personally. From collaborative work spaces and mindfulness classes to working from home and flexible work options, we offer our people the support they need to reach their goals in and outside the office.

Goldman Sachs has launched an initiative to become the top provider in equities trading by building superior technology and delivering high quality products. This vision is a multi-year investment in people, platforms and products. Join the team, and participate in the development and launch of best in class products for top clients across the industry. We are looking for eager, nimble and ambitious engineers to join our growing team of visionaries, and drive Goldman Sachs to achieve and exceed our goals.

This team is accountable for platform architecture evolution to meet the evolving needs of different business lines globally with rapid software deployment. As stewards of critical components in order execution and post-trade, the team is accountable for a high degree of software quality. The team consists of self-guided pragmatic individuals who are motivated to change the status quo in calculated ways. As a member of the team, you will play an integral role on the trading floor. This is a dynamic, entrepreneurial team with a passion for technology and the markets, with individuals who thrive in a fast-paced changing environment. The team takes a data driven approach to decision making and you should be willing to participate in the full product lifecycle from requirements gathering, design, implementation, testing, support, and monitoring trading performance for systems and strategies used by our clients.

How will you fulfill your potential?

• As part of the Equities Technology team you will be responsible for designing and implementing the firm’s strategic vision for the Equities technology stack
• You will deliver value by architecting scalable solutions that are primed for reuse across the revenue generating divisions
• You will reform workflows through automation and devise the tools which will enable the equities business to better service their clients’ needs
• You will develop and enhance the data centric tools that will be used to drive business decision making
• You will help internal and external clients to leverage the technology offering to efficiently and effectively meet their business goals

Basic Qualifications:

• Bachelors or Master’s degree in computer science or engineering
• 1 year of experience developing large-scale applications, ideally in Java/ C++
• Thorough knowledge of Java programming concepts
• Strong knowledge of object oriented programming, data structures, algorithms and design patterns
• Experience with distributed, event driven systems and using messaging protocols
• Strong communication skills and the ability to work in a team
• Strong analytical and problem solving skills
• Experience working with end users

Preferred Qualifications:

• Experience in the financial industry and an aptitude to learn
• Cross platform desktop applications development experience
• Experience building applications on Linux
• Experience in project management at a basic level

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Withersworldwide

Job title: IT Support Analyst

Reports to: Regional IT Service Desk Manager/Head of IT Service Delivery

Location: Singapore

Join a dynamic and fast-growing employment practice that is well-regarded by clients and has gained a foothold in all legal directories in recent years. We service top-tier clients including family offices, Fortune 500 companies, financial institutions, cutting edge start-ups, and individuals including founders, C-suite executives and executives. The nature of the work that we do is complex, high-value and challenging, and we offer strategic, commercial and pragmatic solutions to clients. In so doing, we test the frontiers of employment law, the tripartite landscape, and good practice.

About Withers KhattarWong LLP

Withers KhattarWong LLP is amongst the largest international law firms in Singapore. We are a fully integrated global law firm with lawyers located across five continents in 18 offices.

Our broad global platform allows us to guide clients through the legal challenges inherent in the ever-changing international landscape.

Internationally, we have made a reputation for ourselves as the leading law firm for private capital; our clients include public and private companies founded by successful families, MNCs, financial institutions, international brands, family offices and HNWIs, charities and not-for-profit organisations, amongst others. We pride ourselves on our integral role in helping our clients achieve success.

What are we looking for?

We are looking for an experienced, technical and personable IT Support Analyst to support to all users within the APAC offices.

The ideal candidate will be able to empathise, adapt and have excellent analytical troubleshooting skills with the ability to resolve problems methodically and logically. You will inspire confidence and be an excellent communicator at all levels, capable of dealing with people in a calm, effective and efficient manner. The ideal candidate will have experience working in a professional services environment, ideally in a law firm.

Areas of focus and responsibilities

• Perform technical support functions via phone, remote connection and desk side visits
• Log calls in the Service Desk management tool to ensure incidents and requests are managed in a timely manner and escalated using the correct procedures. Close calls when a satisfactory resolution has been achieved
• Correctly diagnose software and hardware faults and liaise with 3rd party engineers. Incidents should be carried out within reasonable time scales and monitored to resolution
• Identify major support incidents and liaise with support teams, following the Major Incident process
• Build and support laptops, desktops, printers and remote devices such as iPhones
• Inform the Regional IT Service Desk Manager of any escalating support issues in order that they may be resolved within reasonable time scales
• Assist with user account management and administration i.e. new hires/leavers etc
• Administer IT asset inventories, ensuring records are kept fully up to date
• Produce and maintain technical documentation and articles for the knowledge base
• Participate in IT projects, implementation and roll outs as required

This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for the performance of this job, and as such, the role may also include the undertaking of additional tasks as required.

Technical skills and qualifications

• Minimum 3-4 years' experience in a law firm or similar/professional environment
• Graduate or equivalent in a numerate subject
• Technical knowledge of supporting Windows 10 Professional in a networked environment
• Experience of working in a Microsoft Active Directory and Exchange environment
• Detailed knowledge of the Microsoft Office 365 suite including installing, configuring and support within a network environment
• Understanding of networking technologies (wired and wireless)
• Knowledge of remote working technologies – Citrix, VPN and DUO 2 factor Administration
• Mobile phone (iPhone) support and administration using MDM (Airwatch)
• Experience supporting VDI environments
• PC and Laptop configuration
• Configuration, analysis and diagnostics of PC, Printer and Laptop faults. Familiarity with HP PC hardware, Lenovo / HP Laptops, HP Laser printers and Canon multifunction devices
• Experienced supporting Video Conferencing Systems and Solutions
• Document Management System – iManage or similar
• Professional Services specific applications – Laser forms, Elite and InterAction
• Time Management/Recording – Elite 3E or similar - desired but not essential
• Being ITIL V3/V4 certified is desirable

Personal qualities and approach

• Service oriented and collaborative approach. Able to work with a wide variety of users both technical and non-technical.
• Inspires confidence that issues raised will be resolved and stakeholder's expectations are effectively managed.
• Excellent communicator at all levels. Empathises with user frustrations; capable of dealing with people in a calm, professional and effective manner
• Excellent analytical troubleshooting skills with the ability to resolve problems methodically and logically
• Strong written communication skills with a high standard of user training documentation and technical procedure writing skills
• Enthusiastic and approachable
• Must possess good problem-solving skills and a calm and focused attitude.
• Must be a pro-active, team player but have the ability to work and focus on tasks independently of others. The individual will be required to manage major service outages and incidents in a calm, methodical and professional manner.

The Essentials

• Monday to Friday, 35 hour week, working a shift rotating between the hours of 8:00am to 6:30pm. Flexibility is a must as shift coverage, out of hours support and occasional overtime during projects and rollouts is a requirement of the role
• 12 week probation period, 4 week notice period

About Withersworldwide

A law firm focused on people and collaboration

For the past 125 years, Withers has supported some of the world's most remarkable people and organisations at defining moments in their lives.

We are the only international law firm focused on successful individuals and private capital, working closely with founders, investors and family offices. We also advise governments, charities, global brands and start-ups of all shapes and sizes.

Many of our clients are shaping the future and creating solutions to tackle many of the world's problems. It makes for a fascinating and challenging practice. Our role is to get to know each individual client, find out where they want to be, and help them to get there – whether they are building a business, looking after their family, involved in a complex dispute or protecting their finances for the future.

To meet their unique needs we are exceptionally collaborative, working together across teams and time zones.

We are agile, focusing on strategy rather than rigid ideas and traditional hierarchy. It is a truly flexible working culture that puts people first.

Join us to be part of a team that is always looking to the future. Where initiative, big ideas and bold moves are always encouraged. Where you can truly be yourself.

Information for Recruitment Agencies

Withersworldwide endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, Withersworldwide operates a preferred supplier list and will not be accepting unsolicited applications from non-PSL agencies for this role.

Equal Opportunities Employment Statement

It is the policy of Withersworldwide to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality and ethnic and national origin), religion or belief, sex or sexual orientation.