Responsibilities:

• Act as the Subject Matter Expert for the Supply Chain Finance platform and ecosystem, providing support to bank users.
• Oversee the end-to-end management of production incidents and service requests related to the Supply Chain Finance platform, including tasks such as ticket creation, hosting weekly progress meetings for unresolved issues, and coordinating data extraction with internal teams.
• Provide in-depth support and troubleshooting for production incidents related to the Supply Chain Finance platform, coordinating with both internal and external stakeholders to conduct impact analysis, develop workarounds, and perform root cause analysis.
• Work with the System Owner / Incident Manager to build on the Operational Knowledge Base / incident process management focusing on Supply Chain Finance ecosystem.
• Responsible for the creation and maintenance of documentation, working with project teams to gather knowledge on new enhancements and releases within the Supply Chain Finance ecosystem.
• Responsible for validation of the platform after any scheduled / unscheduled patching of the Supply Chain Finance ecosystem.
• Manage the platform and coordinate with internal stakeholders during Disaster Recovery exercises.
• Execute system configuration changes related to the Supply Chain Finance platform.

Requirements:

• Diploma or Bachelor’s Degree in Computer Science, Information Technology, Finance, or Economics.
• A minimum of 9 years of experience in application or system support, preferably within the finance industry.
• Strong functional knowledge of Supplier Finance, Accounts Receivables Purchase, and Dynamic Discounting products, including middle office and back-office operations like funding and payments.
• Familiarity with the Finshare Platform developed by Premium Technology.
• Experience in supporting enterprise applications, collaborating with various functions (developers, infrastructure, service desk), and working with business users.
• Solid understanding and proficiency in scripting languages such as DOS and Shell scripting.
• Demonstrate sound judgment when reviewing problems and making recommendations or decisions.
• Self-motivated with a strong work ethic, committed to delivering high-quality work within set deadlines.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24933

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Job Description

• Research, develop, and manage an extensive international network of business partners and plan prospecting activities to help identify new business opportunities to drive client growth
• Draft company and client presentations, industry-relevant articles, and research reports
• Support client relationship management, including client due diligence and onboarding, documentation and reporting, and on-going support
• Research and analyse companies, individual securities, investment asset classes, industries, and market and economic trends, and prepare relevant reports
• Monitor the performance of existing and proposed investments and prepare or review periodic investor reports
• Participate in client portfolio construction

Job Requirement

• 3+ years of experience in the finance industry, including business development and/or investment management
• Degree in business, finance, or a related field, with knowledge of fund management, investments, and finance
• Excellent communication, organizational, and problem-solving skills
• Ability to maintain confidentiality and handle sensitive information with discretion
• Proactively anticipate, troubleshoot, overcome, and/or escalate client and product needs/issues
• Good team player with a strong willingness to participate and help others
• High sense of urgency and good time management to prioritize tasks

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Position: Desktop Support Engineer (Band 1)
• Working Location: Tuasx2 / Jurong / Changi (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2,700-$3,200

Interested applicants can also send your resume to WA: +65 88278712(Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

As a Business Analyst, you will be responsible for the following:

• Prepare documentation of processes, workflows or business requirements

• Participate in discussions to bridge the gaps between business and IT team, you are the key person to articulate clearly the business requirements to the technical team and technical proposition to business context

• Support Manager in performing gap analysis, test planning and deployment planning, and ensure the right implementation of IT solution to meet the business needs

• Perform Functional and SIT Testing before release to UAT for User Testing

• Perform User Acceptance Test Planning & automated and manual testing

• Assist to assess vendors in ensuring deliveries from vendors and developers meets standards and user requirements.

• Knowledge of API integrations and data workflows in mobile and web applications. Collaborate with stakeholders to gather, document, and analyse business requirements.

• Translate business needs into detailed technical specifications for development teams.

• Work closely with developers, testers, and project managers to ensure seamless project delivery.

• Assist in the development and implementation of mobile and web applications.

• Conduct gap analysis and ensure alignment between business needs and technical solutions.

• Create process flow diagrams, user stories, and business case documentation.

• Facilitate meetings and workshops to gather insights and feedback from stakeholders.

• Ensure that deliverables meet quality standards and align with the overall project timeline.

• Support UAT (User Acceptance Testing) by preparing test cases and ensuring business requirements are met.

• Communicate project progress and any potential risks to stakeholders in a timely manner.

Requirements:

• Bachelor's degree in Business, IT, or a related field.

• 3-5 years of experience as a Business Analyst in mobile or web app development.

• Healthcare IT and work within the Healthcare Environment is as must.

• Strong understanding of the software development lifecycle (SDLC) and Agile methodologies.

• Ability to translate complex business processes into clear, actionable requirements.

• Experience with tools like JIRA, Confluence, Visio, or other process mapping tools.

• Excellent communication, analytical, and problem-solving skills.

• Ability to work collaboratively in a fast-paced environment.

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Parameta Solutions

Parameta Solutions is the Data & Analytics division of TP ICAP Group. The business provides clients with unbiased OTC content and proprietary data, in-depth insights across price discovery, risk management, benchmark and indices, and pre and post-trade analytics. Its post-trade solutions offering helps market participants control their counterparty and regulatory risks through a growing range of tools that manage balance-sheet exposure, as well as compression and optimisation services. The Data & Analytics division includes the following brands: Tullett Prebon Information, PVM Data Services, ICAP Information and Burton-Taylor Consulting.

Job Duties:

▪ Working with a variety of stakeholders to translate regulatory drivers & customer needs into a data centric product specification.

▪ Map out complex data flows and understand the consistencies and differences across data attributes sourced from various systems.

▪ Work alongside Project Manager, Data Scientist and Product Lead (the Project Team) to shape new products.

▪ Produce clear business requirements and functional specification documentation.

▪ Work alongside Data Science and Data Engineering teams to comprehend and map our data landscape.

▪ Research and understand origination of Order and Trade data lineage.

▪ Liaise with Order Management and Trade Management technology and business teams to, list of values, formats etc).

▪ Align Data Product Pipeline with Commercial Business Objectives with a particular emphasis on Regulatory Technology products.

Communication:

▪ Communicates effectively and efficiently to internal and external stakeholders.

▪ Communicate to the Project Team on a regular basis by delivering progress reports both written and verbally.

▪ Coordinate and manage requirements capture, and review workshops with multiple stakeholders.

▪ Communicate with the wider technology teams to coordinate interdependencies and resolve issues.

Person Specification:

▪ Personable and engaging.

▪ Excellent communication skills, both written and oral.

▪ Ability to forge productive working relationships with various teams within the organisation.

▪ Ability to prioritise workload to meet deadlines and work effectively under pressure.

▪ Logical and structured approach to problem solving.

▪ Numerate and analytical.

▪ Adaptable, reacting to project adjustments and alterations promptly and efficiently.

▪ Proven data analysis skills with real time data.

▪ Fastidious with an excellent attention to detail.

▪ A keen and proactive “self-starter”, happy to go the extra mile.

Knowledge & Experience

▪ Experience within OTC Markets working with OTC Data.

▪ Up to date with market data opportunities in the regulatory tech space (MIFID, MAR, FRTB, Trade Surveillance, Record Keeping etc).

▪ Detailed knowledge of trade, order and execution lifecycles from a data and messaging perspective.

▪ Familiar with various execution methods used in the Inter Dealer Broker market (CLOB, Periodic Auction etc).

▪ Extensive cross asset / product experience (Rates, FX, Energy & Commodities, Fixed Income, Credit etc).

▪ Comfortable working with an Agile methodology building rapid prototype(s).

▪ Extensive experience with JIRA, Confluence.

▪ Complete proficiency in SQL.

▪ Strong proficiency in Python & R.

▪ Demonstrable knowledge of FIX protocols and JSON messages a distinct advantage.

▪ Experience within the cloud space (AWS, EKS, GCP, Snowflake, ThoughtSpot) a bonus.

▪ BA Accreditation (PM-BMA, CBAP) preferred.

Job Discription:

o Support the preparation and review of financial statements for Australia, New Zealand, Japan and Taiwan, ensuring accuracy, and alignment with accounting standards.

o Prepare and file various reports such as taxable payments annual reports, to meet income reporting obligations across APAC countries.

o Collaborate with global data teams, using SQL and query builder to reconcile data with financial records.

o Coordinate and compile essential documentation and financial records to ensure readiness for audits by APAC tax authorities.

o Review financial statements, tax return, transaction data, and other necessary documents to fulfil information requests from tax authorities.

o Conduct quarterly reviews of financial data and tax payments to ensure compliance with local statutory and tax requirements.

o Coordinate with cross-functional teams to resolve issues or discrepancies identified during audits and implement necessary corrective actions.

o Monitor and stay informed about regulatory changes across APAC that could impact tax reporting and compliance requirements.

Job Requirements

o 3-5 years of experience in financial reporting, tax compliance, or auditing, preferably within the APAC region.

o Bachelor’s degree in accounting, Finance, or a related field. A master’s degree or ACCA certification is a plus.

o Strong understanding of APAC tax laws, accounting standards, and compliance requirements.

o Excellent analytical skills, attention to detail, and the ability to manage and interpret large datasets.

o Proficiency in Excel, tax reporting tools, and financial systems.

o Strong organizational skills for managing multiple reports, audit documentation, and tax filings across APAC countries.

Job Description

• Work closely with PM to build proprietary systematic trading models to trade cross commodity products and/or other asset classes like equities.
• Work closely with Quant Strategist to build and maintain systematic trading platform, improve existing models and contribute to new trading ideas about the market.
• Prepare regular research papers, as needed, and ensure that the trading team stays updated with market trends and news.
• Produce ad hoc analysis based on short term market developments.
• Assist in the preparation of trading activity reports, evaluation and back test reviews.

Job Requirements

• Strong academic record in Computer Science, Statistics, Mathematics, Chemical Engineering, Finance, Economics, or a related field
• Strong mathematical and statistical modeling skills preferred
• Prior experience in a position applying advanced quantitative techniques in solving highly complex data intensive problems, in areas including fundamentals quantification, systematic trading strategy
• Ability to complete comprehensive commodities research
• Knowledge of derivatives, empirical anomalies, macroeconomic analysis and market micro-structure preferred
• Quick self-learner, able to work independently, under tight deadlines, under the guidance of PM
• Self-motivated, organized, good planning and coordination skills
• Highly proficient in Python, C# or other OOP languages
• Be able organize data efficiently and extract the most value out of them
• Excellent interpersonal and communication skills

• Technical Support Chemist (Segregation)
• Salary: S$3,200 – S$3,600
• Working Hours: 5 Days Monday to Friday: 8am to 5pm
• Location: Tuas, West Singapore (Company Transport / Transport Allowance $120 if candidate possess own transport)

Interested applicants can also send your resume to WA: +65 8016 4051 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Requirements

• Degree in Engineering or Chemistry
• At least 2 years relevant experience

Job scope
To supervise and support the functions of incoming waste segregation including bulk waste and loose waste as well as weighbridge.
To constantly monitor improve the department performance.
To conduct periodic review of existing workflows and procedures, and make recommendations for improvements and executing the improvement plans.
To supervise and ensure the effectiveness and smoothness of waste unloading, segregation and distribution.
Daily and regular inspection of the plant processes and monitor the working area 5S and TPM activities, safety and discipline at works, machineries and equipment conditions.
Ensure incoming waste streams being checked properly for suitable treatment processes and current safe work procedures are suitable for handling by operation staff.
As the core coordinator, lead and monitor the communication flow among internal departments on incoming waste discrepancy and revise related SOPs accordingly.
To evaluate and develop new treatment methods and handling procedures for new and unknown wastes, and review of operation costs and regular update to management.
To implement and supervise correct EHS practices within the department.
To work with resale for arrangement of recovered products to minimize the storage.
To prepare and analyse daily and monthly operation records/reports (e.g., cost, productivity, quality, nonconformance, etc) on plant processing and maintenance.
And follow up necessary corrective actions and monitor consistently to relevant department staffs to follow up closely.
Regular briefing / training to be conducted to department staffs for safety handling of high flammable solvent, MSDS, PPE requirement and risk assessment before operations.
To activate emergency response team of operation and maintenance staffs and response to any in house spill and fire incident if in case of emergency.
To liaise with EHS department to ensure fellow dept staff are upkeep with method of handling and emergency equipment usages in terms of spills and fire incident and to conduct regular practice and drill exercises with different scenarios to workers so that they are well familiar in emergency to response in time.
To ensure all fellow staffs are well trained according to OJT program and ensure they can follow up SOPs and work safely.

Secondary responsibilities

• To undertake any other tasks assigned by the Management from time to time.
• As an ISO committee member, to develop and implement documents for operation procedures, such as SOP, RA and MOC, SWP and participate in auditing the various departments as an Internal Auditor

Our client is a leading educational institution, providing a holistic education based on the UK National Curriculum.

• Assist the Senior School’s Music team with a wide-ranging curriculum, extracurriculars, and an active schedule of performances.
• Accompany various groups and take charge of creating performance chances for Senior School students.
• Arrange and sequence music for diverse ensembles, fostering a welcoming atmosphere where students are motivated to explore, perform, and support each other.
• Coordinate and promote the yearly "Battle of the Bands" alongside the Music Department and lead select agreed-upon music activities outside regular classes.

Requirements:

• Diploma in Music/Arts or equivalent.
• At least 2 years of experience in supporting music learning, with a focus on piano.
• Strong piano skills with good ensemble and arranging skills.
• Capable of adapting to diverse student age groups and various teaching approaches.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

You will be working closely with the Business Lead and IT Team to support our regional data warehouse projects, playing an active role in requirements gathering and user acceptance testing. You will also be working closely with a team of junior actuarial data analysts to set up the company’s systems to process and consume bordereaux data provided by clients and provide extracts, reports and business insights to down-stream users.

Your Role:

• Assess data quality in the region and for the robust processing of data
• Provide actuarial and business input to the IT Team during requirement-gathering exercises
• Use actuarial and systems knowledge to assess proposed IT solutions
• Plan, support and actively manage the User Acceptance Testing of system changes
• Set up the regional systems to consume the data provided by selected cedents
• Support other members of the Data Team in expanding their actuarial and insurance knowledge
• Liaise with local offices throughout the region, as and when necessary
• Support the change management function in relation to data systems and processes
• Work with other members of the Data Team to analyse available data and to develop dashboards and reports, communicating relevant insights to senior management

Your Profile:

• Nearly-qualified / recently-qualified actuary with 5 to 10 years of experience in life reinsurance
• Thorough understanding of life insurance principles and products in the region
• Proven knowledge and hands-on experience in managing and contributing to IT projects,
• Possess technical computing skills such as SQL and Data Services
• Good analytical abilities and proficient in resolving challenges
• Fluent in English (both verbal and written business level)

Our Benefits:

• Flexible and Hybrid working arrangements
• Generous annual leave allowance
• Competitive dental, life and health insurance coverage

At Munich Re, we embrace, and value, the interaction of diverse backgrounds, experiences, perspectives and thought. This interaction is our foundation. Of our open culture and spirit of partnership. Of how our teams are built and cultivated. Of how we are supported and developed. And at the centre of this interaction is each of us.

✉️ [email protected]

Role: PMO - 12 months Renewable contract

Location : Changi Business Park

Benefits:

• Renewable contract (Performance-based, with possibility of conversion to perm)
• Medical Insurance Coverage
• Leave credits

Responsibilities:

• Manage project budget and oversee headcount processes within the Project Management Office (PMO), ensuring compliance with financial regulations.
• Collaborate with stakeholders and project managers to meet strict monthly timelines and achieve investment deliverables, proactively addressing potential escalations.
• Develop and refine financial and operational reports to support project decision-making.
• Present financial insights to the Tech Lead, highlighting project performance, risk assessment, and areas for improvement.
• Provide financial guidance to project teams, ensuring compliance with financial policies and procedures.
• Assist in monthly forecast updates and generate purchase orders to support platform operations.

Qualifications:

• A Bachelor’s degree or diploma, preferably in Business / Commerce
• Minimum of 5 years in Accounts Payable and/or Contract management or PMO
• Previous experience in financial governance roles for of work will be an added advantage
• Knowledge of PMO analyst, finance processes, risk and project management standards
• Knowledge of financial& business analysis skills
• Familiarity with Coupa will be an added advantage
• Attention to details
• Team player with good communication skills
• Solid skills in MS Office

about the company

Our client, one of the largest international life insurance companies and offering insurance coverage for individuals and businesses.

about the job

In this position as a Claims Analyst, you will be responsible and manage high value and complex claims referred from either the Account Managers or the company's existing clients which are based globally across Asia, US and Europe region.

You will be responsible for providing medical advice in terms of claims insurance adjudication, supported by the reinsurers’ Chief Medical Officer where appropriate and to make decisions and recommendations on complex medical claims/high value claims (including Controlled Claims referred by Partners), within the delegated authority.

The ideal incumbent will also be expected to support the product development and design for existing and new Insurance Clients in particular with regards to Policy Wording and Claims Practices including the delivery of operational processes and claims related training.

**Office is located at central CBD

**Client offers excellent medical benefits + bonus

** Hybrid work arrangement, good work life balance and excellent environment

skills and experience required

• Ideally some medical background with experience in nursing or allied health professionals
• Strong knowledge of healthcare and insurance markets
• Experience with health insurance claims handling
• Good written and communication skills for effective claims handling toward all stakeholders
• Ability to make good judgement and claims decision

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

Responsibilities

• Client Consultation: Partner with clients to develop functional and digital banking solutions.
• Requirement Gathering: Collect, analyze, and translate business requirements into functional specifications or user stories.
• Process Improvement: Assess business processes and propose solutions to optimize efficiency and performance.
• Workshop Facilitation: Lead functional workshops to achieve design outcomes.
• Journey Design: Map customer journeys and operational processes for end-to-end banking functions.
• Product Backlog Management: Support product owner in maintaining a well-organized backlog.
• Cross-functional Collaboration: Work with development, testing, and deployment teams, managing dependencies.
• SDLC Advisory: Provide guidance on systems development lifecycle (SDLC) activities.
• Testing & Documentation: Create test cases, review results, and document project deliverables.

Qualifications

• Education: Bachelor’s degree or equivalent.
• Experience: 5+ years in banking business analysis; strong knowledge in Core Banking, payments, billing, and general ledgers.
• Methodologies: Skilled in Agile/Waterfall; ITIL, Scrum experience is advantageous.
• Skills: Strong analytical and project management skills, clear communication abilities.
• Languages: Proficiency in both Chinese and English, essential for collaborating with offshore teams.

EA License Number : 11C4879

Company Overview:
Real Estate Analytics Pte Ltd (REA) is a leading provider of data-driven insights and advanced analytics for the real estate industry. We leverage cutting-edge technologies to deliver valuable solutions that empower real estate professionals to make smarter, data-backed decisions. Our mission is to transform the real estate landscape by offering a suite of tools designed to enhance market analysis, valuation accuracy, and investment strategies.

Job Description: Product Support Manager
We are seeking a highly skilled and motivated Product Support Manager to lead our product support team. This role is responsible for ensuring exceptional customer service, optimizing support processes, and collaborating closely with cross-functional teams to improve our product and enhance user satisfaction. The Product Support Manager will serve as a key liaison between customers and product teams, identifying and resolving issues, implementing best practices, and driving continuous improvement in product support.

Key Responsibilities:

• Oversee the daily support operations, ensuring that customer inquiries, issues are handled effectively and promptly
• Identify opportunities to streamline support workflows, reduce response times, and improve the quality of support services
• Collaborate closely with database team, product developers and sales team to provide insights from customer feedback to achieve product improvements and feature requests.
• Develop and maintain a comprehensive knowledge base for all company products, FAQs, and support documentation for customers and internal teams.
• Capture and analyse customer feedback to identify pain points, common issues, and improvement areas.
• Communicate these insights to relevant teams to enhance product quality.
• Act as the point of contact for complex or high-impact customer issues and escalations, providing guidance to support staff and direct resolution

Qualifications:

• Bachelor’s degree in business, Information Technology, or a related field (or equivalent experience).
• 4+ years of experience in customer or product support, with at least 2 years in a managerial or leadership role.
• Strong technical aptitude, with the ability to understand complex product functionality and troubleshoot issues effectively.
• Experience with support platforms and CRM systems (e.g., Jira, Confluence, Zendesk, Salesforce, Freshdesk).
• Proven leadership and people management skills with experience in team development and performance management.
• Exceptional communication and interpersonal skills, with a customer-first approach.
• Analytical mindset with the ability to leverage data to drive decisions and improvements in support processes.
• Problem-solving abilities with experience in handling high-stakes escalations and working with cross-functional teams to resolve customer concerns

Role:

Technical Support Chemist (Segregation / Up to $3600)

• Salary: S$3,200 – S$3,600
• Working Hours: 5 Days Monday to Friday: 8am to 5pm
• Location: Tuas, West Singapore (Company Transport / Transport Allowance $120 if candidate possess own transport)

Requirements

• Degree in Engineering or Chemistry
• At least 2 years relevant experience

Job scope

• To supervise and support the functions of incoming waste segregation including bulk waste and loose waste as well as weighbridge.
• To constantly monitor improve the department performance.
• To conduct periodic review of existing workflows and procedures, and make recommendations for improvements and executing the improvement plans.
• To supervise and ensure the effectiveness and smoothness of waste unloading, segregation and distribution.
• Daily and regular inspection of the plant processes and monitor the working area 5S and TPM activities, safety and discipline at works, machineries and equipment conditions.
• Ensure incoming waste streams being checked properly for suitable treatment processes and current safe work procedures are suitable for handling by operation staff.
• As the core coordinator, lead and monitor the communication flow among internal departments on incoming waste discrepancy and revise related SOPs accordingly.
• To evaluate and develop new treatment methods and handling procedures for new and unknown wastes, and review of operation costs and regular update to management.
• To implement and supervise correct EHS practices within the department.
• To work with resale for arrangement of recovered products to minimize the storage.
• To prepare and analyse daily and monthly operation records/reports (e.g., cost, productivity, quality, nonconformance, etc) on plant processing and maintenance.
• And follow up necessary corrective actions and monitor consistently to relevant department staffs to follow up closely.
• Regular briefing / training to be conducted to department staffs for safety handling of high flammable solvent, MSDS, PPE requirement and risk assessment before operations.
• To activate emergency response team of operation and maintenance staffs and response to any in house spill and fire incident if in case of emergency.
• To liaise with EHS department to ensure fellow dept staff are upkeep with method of handling and emergency equipment usages in terms of spills and fire incident and to conduct regular practice and drill exercises with different scenarios to workers so that they are well familiar in emergency to response in time.
• To ensure all fellow staffs are well trained according to OJT program and ensure they can follow up SOPs and work safely.

Secondary responsibilities

• To undertake any other tasks assigned by the Management from time to time.
• As an ISO committee member, to develop and implement documents for operation procedures, such as SOP, RA and MOC, SWP and participate in auditing the various departments as an Internal Auditor

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

About the Role

The Team Lead, Application & Development will oversee the organisation’s application services team, ensuring seamless operation and alignment with enterprise standards to meet business goals. This role is key in managing both in-house and outsourced systems, ensuring they perform as expected and deliver value to the organization.

In addition to managing the team, the Team Lead will take charge of the company’s application portfolio, overseeing its development, implementation, and ongoing maintenance. A solid understanding of application development processes, project management, and team leadership is essential to succeed in this position. The successful candidate will ensure our applications effectively support the organization’s needs and enhance customer experience.

Key Responsibilities

• Lead a team of application developers, analysts, and support staff, providing mentorship, guidance, and ongoing support.
• Develop and implement strategies for application management that align with the company’s business goals.
• Oversee the entire application development and support lifecycle, from requirements gathering and design through to deployment, maintenance, and support.
• Manage incident, problem, and change processes, ensuring production readiness and driving improvements in automation, simplification, capacity, and performance.
• Monitor application performance, availability, and security, swiftly addressing any issues.
• Collaborate with stakeholders to define project scopes, objectives, and deliverables, ensuring alignment with business needs.
• Stay informed on industry trends and best practices, driving continuous improvement within the team.
• Build and maintain effective relationships with internal and external stakeholders to facilitate clear communication and collaboration.
• Manage vendor relationships, including contract negotiations, performance assessments, and issue resolution.
• Prepare and manage the application services budget, allocating resources efficiently and ensuring cost control.
• Provide regular performance and project progress updates to senior management.

Qualifications and Skills

• Minimum of 5 years of experience in application development, with at least 5 years in a leadership role, preferably in the financial industry with securities and futures brokering experience.
• Proven leadership and team management abilities, with strong motivation and communication skills to lead a diverse team effectively.
• Comprehensive knowledge of application development methodologies, frameworks, and best practices; proficiency in .NET and familiarity with SQL and database management.
• Excellent project management and multitasking abilities, capable of handling multiple priorities in a dynamic environment.
• Strong analytical, problem-solving, and decision-making skills, adept at resolving complex technical issues and making sound choices under pressure.
• Bachelor’s degree in computer science, information technology, or related field; ITIL certification is a plus.

Sales Support specialist

We are working with a leading entertainment and sports agency and they are looking for a Sales Support specialist to join their growing team.

In this role which is a mix of sales support, logistics, booking and admin, you will be responsible for providing administrative and sales support to the team, carrying out research, diary management, doing expenses, preparing presentations and connecting with prospective brand partners for the company.

Responsibilities:

• General market research / analysis on company’s clients, industries, territories, brand etc.
• Cold outreaching brands to generate new business leads.
• Creating new business pitch for presentations.
• Providing general assistance to the team with ongoing projects for our broad client base.
• Day-to-day support for the team including diary management, travel arrangements, general administrative support.

Qualifications:

• At least At least 1 to 5 years of relevant experience in a similar function.
• Excellent verbal and written communication skills at a professional level in English and ideally 1 other Asian language.
• Some experience in working in Asia and pitching to Asian businesses.
• Must be meticulous and have an excellent eye for detail.
• Ability to prioritise workload and multi-task.
• Experience in working across multiple internal teams.
• Ability to prospect new brands.

If you are interested in this role, we would love to hear from you! Please apply now with your CV and we will be in touch should the role be suitable.

You may also email your CV directly to our specialist, Kamini Nair at [email protected]

EA License number: R1114955

Agency License number: 11C4388

• Experience in handling L1 support tickets and assignment
• Oversight and management of operation, JIRA support tickets coming in for the system
• Lead the handling of support tickets to help resolve issues with users.
• Driving the patching of data within SQL in the application for ticket resolution
• Communicating directly with users to help resolve their issues
• Analysing trends on the operations and tickets to come up with insights and action plans for better handling of tickets.
• Work Location: 8 Jurong Town Hall Rd, Singapore 609434
• Normal working hours: 9am – 6.30pm.
• Probation period of 3 month where performance will be assessed If execution don’t meet expectation project can roll off candidate with 2 weeks’ notice.
  

Internal ref: 9225

Regards,

Lini

Recruitment Consultant

R22108463

What You'll Do

This is an exciting opportunity for a Senior Trade Compliance Screening Analyst to join Cisco's Legal team within the Trade Legal and Compliance (TLC) team. TLC oversees global trade regulations and compliance. We seek a curious, creative teammate who will:

• Conduct due diligence and lead sanctions and export controls screening for Asia Pacific (APAC) based transactions, including denied party, location, and end-use/end-user screening for various sales, service, and other transactions.
• Validate appropriate export authorizations (licenses or exceptions) for transactions, conduct due diligence, monitor internal tools to ensure compliance, and determine when to bring up to senior management and/or trade counsel.
• Represent the TLC team in developing and maintaining relationships with internal business teams and senior leaders in the APAC region to understand, educate, and implement business support in line with regulatory requirements and Cisco policies.
• Participate in periodic reviews of screening procedures, reports, and systems to identify risks or deficiencies and ensure the effectiveness of our compliance screening program.
• Support ongoing adoption and implementation of new and/or updated screening tools, including technology software and systems, trade compliance training programs, and process development.
• Stay updated with regulatory changes related to sanctions screening and business transaction monitoring.

Who You’ll Work With

You will join Cisco’s Trade Legal and Compliance (TLC) team, reporting to the Manager of our Screening Operations (ScOps) team. ScOps manages Cisco’s global trade transaction screening program. You will collaborate with Cisco business, product, and sales teams to enable and ensure trade compliance throughout our supply chains. You will work cross-functionally with various sales and service teams and directly with customers. Our distributed team consists of diverse Global Trade Compliance Legal and Trade professionals who embrace new ways of thinking to help Cisco deliver products compliantly.

Who You Are

The successful candidate will have:

• Deep understanding of U.S. sanctions regulations (geographic and list-based), EU and UK sanctions regulations, the BIS Entity List, and other applicable denied party regimes and associated risks and prohibited activities.
• Knowledge of export license requirements, including end use and end-user restrictions such as the military end use/user (MEU) rule and supercomputer and semiconductor end use restrictions.
• Ability to conduct due diligence and open-source research in Mandarin.
• ACAMS, ECTI, or similar sanctions and export controls certification is preferred but not required.
• Experience reviewing sanctions screening alerts, including record keeping of analysis and alert disposition.
• Familiarity with Enterprise Resource Planning screening software tools (e.g., Oracle Global Trade Management, Global Trade Solution).
• Experience with export/sanctions operations in APAC, ability to explain regulatory requirements and compliance risks to the business, and develop and maintain relationships with key business customers.
• Excellent written and verbal English communication skills.
• Strong project management and decision-making skills.
• Ability to balance quality of work with deadlines in a fast-paced, results-oriented culture.
• Ability to identify risk issues affecting work progress and recommend solutions.
• Experience collaborating closely with virtual teams and cross-functional customers.
• A minimum of a BA/BS and 5 years' experience or a master's or equivalent experience and 3 years' experience delivering dynamic, business-minded solutions within trade compliance, law, supply chain, and/or logistics, along with strong knowledge and experience developing processes related to trade (export & import) regulations.

Why Cisco

#WeAreCisco, where each person is unique, and we bring our talents to work as a team to power an inclusive future for all.

We embrace digital transformation, helping our customers implement changes in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software and security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do.

But “Digital Transformation” is just a buzzword without a culture that fosters innovation, creativity, and yes, even failure (if you learn from it).

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA). We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

Responsibilities

• Conduct review and analysis of credit risk assessment.
• Conduct independent and impartial credit risk analysis of existing and potential borrowers for (amongst others) creditworthiness and repayment capability.
• Prepare and present annual and quarterly “Credit Review” to the Branch Senior Management for existing and potential customers within stipulated framework
• Independently support credit rating application proposed by Credit Investment Department.
• Preparation of monthly report to Branch Senior Management (at Credit Committee Monthly meeting) tracking disclosure and receipt of financial statements, and completion of Credit Reviews and CRR reviews within timelines pursuant to Head Office and branch’s P&P.
• Preparation of monthly self review checklist reporting department’s work schedule to Branch Senior Management.
• Preparation of financial and non-financial covenants via respective quarterly and monthly report to Branch Senior Management, together with detailed verification of individual covenants certificate provided by agent banks undertaken from time to time.
• Liaise with Head Office regarding credit control when necessary, which includes but is not limited to communications by e-mail or telephone.
• Organize Credit Committee Individual Proposal/Monthly meetings.
• Prepare and circulate minutes thereof and maintain originals together with related materials so presented.
• Conducting research and producing report on credit issues relevant to branch’s credit portfolio.
• Assist, train and provide oversight for junior or new colleagues to facilitate smooth running of CC Department operations.
• Undertake, assist and support CC Department’s drive to shift away from mechanistic compliance to individual assumption for practices that promote a culture of accountability and good conduct.

Requirements

• Bachelor's degree in relevant field
• About 5 years of credit analyst experience in banking industry with writing credit papers

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Position: Desktop Support Engineer (Band 1)
• Working Location: Tuasx2 / Jurong / Changi (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2,700-$3,200

Interested applicants can also send your resume to WA: +65 8016 4051(Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

Position: Desktop Support Engineer (Band 1)
Working Location: Jurong / Changi (Client Site)
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm
Salary Range: $2,600 - $2,800

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

The office automation environment is an important aspect of CDPQ strategy evolution, whose goal is to be connected everywhere, at all times, to support the organization’s globalization and deploy tools to foster collaboration. This includes the evolution of workstations, managing office automation tools, collaboration, videoconference and telephony.

Reporting to the Director, Desktop Support and International Offices, as Advisor, Technical Support for the Singapore office, the incumbent provides support, maintenance and troubleshooting for computers, peripherals and software follow established standards. The advisor contacts users, follows up on their requests and ensures they are completed. The advisor provides support to the Singapore office and other offices in the Asia-Pacific region.

What you will do

· Ensure contact with users regarding their incidents

· Analyze requests, diagnose and resolve software and hardware issues

· Proactively follow up on requests and ensure communication with users

· Install, configure, maintain, and relocate computers and peripherals

· Participate in production deployments according to established standards

· Document the problem resolution process for each intervention

· Document installation and repair procedures

· Participate in tasks related to various projects associated with the workstation

· Provide basic training on tools

· Provide on-call support outside of office hours

· Follow up with suppliers for various initiatives

· Act as the first point of contact for service requests related to equipment, software, applications, and network issues/Escalate high-priority issues to the director

· Provide training and first-level technical support for all major business applications used by CDPQ employees

· Responsible for IT onboarding of new hires and departures

Who you are

· Ambition

· Accountability

· Openness

· Collaboration

· Team spirit and ease of communication

· Ease and ability to advise

· Tolerance for ambiguity, ability to simplify proposed solutions

· Organizational skills, autonomy, and rigor

· Initiative spirit

What you bring

• Strong customer service skills with excellent interpersonal qualities
• Minimum 5 years of experience as a desktop technician
• Understanding of the reality of international support
• Proficiency in English, both spoken and written
• Ability to work under pressure
• Strong problem-solving skills
• Excellent knowledge of Windows, Office 365 (MacOS is an asset)
• Organizational and responsibility skills, team spirit
• Ability to install and move computer equipment as needed
• Singapore citizen or Permanent Resident preferred

About the role and your skillset:

• Possess a degree in Computer Science/Information Technology or related fields.
• Experience in data analysis.
• Experience in managing data reconciliation/quality checks (implementation, monitoring and troubleshooting).
• Able to handle data issue management.
• Proficient in Oracle PL/SQL.
• Experience in performing UAT.
• Able to manage SLA and queries from end users.
• Provide documentation support in technical/functional specifications.
• Possess investment data domain knowledge.
• Good problem solving and logical thinking.

EA License Number : 11C4879

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for a Business Analyst

Internal Code: A24091

What will you do?

The IT Application BA shall be involved in strategizing and implementation of the project and initiatives involving the requirement study, procurement, testing, management, implementation, and maintenance support of applications.

You will be working in a Healthcare-domain Project.

What are we looking for?

• Minimum of 5 years of IT Application Business Analyst experience
• Practical experience with Agile Methodologies, tools and delivery.
• Recent experience in implementing any product/project (mobile apps and/or website)
• Good understanding of Cloud Technologies and have attended the related fundamental Cloud Technology trainings
• Experience in Vendor and Contract Management, Change Management/Service Request Management, Problem/Incident Management will be an added advantage
• Strong product/project management skillsets (good in planning, tracking, review of deliverables and efforts)
• Ability to review technical solutions and efforts
• Experience in working in Singapore Government Projects
• Experience in supporting/implementing projects with databases ie Oracle and/or Postgres Database, middleware: weblogic or JBoss or Tomcat as well as exposure in automated software testing
• Strong analytic, conceptualization and problem solving skillsets
• Strong communication skills, both oral and written and able to pitch to engage stakeholders
• Relevant healthcare domain knowledge will be an added advantage
• Experience in supporting applications operations will be an added advantage
• Strong technical knowledge/skills will be an advantage.

This is an opportunity to work in a Singapore Government Agency

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.