Operations Analyst - Tax (Korean speaking)

Position Description
Corporate Account Payable (CAP) role based in Singapore supporting Korea. The CAP team consists of subject matter experts from various APAC countries who handle the daily client queries, daily operations and corporate card related matters. We are seeking a candidate who has Accounts Payable experience handling Korea VAT, Proxy Tax & WHT filing, invoice and employee reimbursement processing, and other daily and adhoc tasks.
Key Responsibilities
Korea Client Services:
• Handling of client (both internal and external) inquiries like system navigation and general inquiries through group mailbox and helpdesk hotline
• Handle corporate card administration (card applications, increase of credit limit) & cancellation for Korea corporate card program
Korea Operational tasks:
Vendor and 3rd party invoices:
• Handling research and call back queue for invoices in respective Appian queues.
• Co-ordinate with the support teams in US/India to check and investigate & liaise with Line of Business (LOB) or vendors for further details if required
• Follow-up weekly unapproved invoices/aging items with LOBs for settlement
• Follow-up with weekly exposure report (related to bank reconciliation items)
• Download proper tax invoices from National Tax Bureau System (NTS) & upload to Appian
• Perform invoice indexing in Appian
• Perform AP Reviewer/compliance task to ensure correct tax rate is applied to vendor invoices



Employee Expense Reimbursement:
• Process employee expense reimbursement claims in Concur ensuring that they comply with the Employee Expense Reimbursement Standard
Monthly Tax filing:
• Monthly Withholding Tax filing for individuals (non-Corporate) who provided professional services
Quarterly Tax filing:
• Quarterly VAT & Proxy Tax filing for Korea office
Quarterly financial adjustment/reconciliation:
• Quarterly reconciliation and reclassification of cost centres after tax payment
Corporate Card administration:
• Process refund on corporate card and to necessary reclassification and/or adjustment
• Follow-up weekly unapproved/unassigned charges with cardholders to submit the reports in a timely manner
Other adhoc tasks:
• Adhoc training for employees
• Provide coverage to Australia client services and operations tasks.
• Provide coverage to other countries supported in Singapore hub.

Key Requirements
• Spoken and written English and Korean languages for daily support and process invoices in both English & Korean language.
• At least 3 years of AP experience, preferably shared service module
• Good knowledge of Appian (for handling vendor/3rd party invoices)
• Good knowledge of Concur (employee reimbursement)
• Familiar with Oracle Cloud (for financial adjustment/reconciliation)
• Good knowledge on Korea tax system preferred
• Knowledge of Microsoft products, such as Excel, Word, Access, PowerPoint
• Good team player

EA License No: 11C4879 / Registration ID : R1218583

Apar Technologies Pte Ltd, Singapore

Job Responsibilities:

• Collaborate with multiple stakeholders and agencies to enable efficient data collection process.
• Manage report schedules and download from multiple data source systems, to ensure prompt data delivery.
• Clean and transform data into predefined templates.
• To validate and ensure data accuracy and quality.
• Harmonize, organize and prepare data as per analysis requirements.

Must-have Requirements:

• Proficient in Microsoft Excel Power Query and Power Pivot.
• Strong grasp of data organizing, data cleansing, and dataset bridging among tables.
• Familiarity with various data modeling techniques, encompassing management of table relationships across different systems.

Good-to-have Requirements:

• Ability to pay attention to details and manage tasks effectively.
• Experience with MarTech tools (e.g., Adobe, GA4, Google Ads, SFDC, etc.) is a plus.
• Foundational knowledge of common marketing campaign metrics and definitions is a plus.
• Support the data analytics requirements for the business
• Maintain data and reporting requirements
• Perform data-mining searches from the data warehouse
• Maintain data integrity standards and appropriate business / commercial rules
• Generate ad hoc reports for the team as requested

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Summary:

As an Investment Analyst, you will play a crucial role in supporting the investment decision-making process. You will be responsible for conducting in-depth financial analysis, researching market trends, and providing recommendations to optimise the investment portfolio. The ideal candidate will possess strong analytical skills, a deep understanding of financial markets, and the ability to thrive in a dynamic and collaborative environment.

Key Responsibilities:

• Conduct comprehensive financial analysis on potential and existing investment opportunities.
• Evaluate financial statements, market trends, and economic indicators to assess the financial health and performance of potential investments.
• Stay informed about global economic trends, industry developments, and market conditions.
• Perform due diligence on potential investments, including assessing risks, conducting background checks, and evaluating legal and regulatory considerations.
• Assist in the development and implementation of investment strategies to optimise portfolio performance.
• Prepare and present reports on investment performance, market trends, and portfolio analysis to senior management.
• Provide regular updates on the status of investments and market conditions.
• Implement risk management protocols to safeguard the investment portfolio.
• Utilize financial modelling tools, data analytics, and other technology platforms to enhance the efficiency and accuracy of financial analysis.

Qualifications:

• Bachelor's degree in Finance, Economics, or a related field. CFA designation is a plus.
• Proven experience as an investment analyst, preferably in a family office or the shipping sector.
• Strong quantitative and qualitative analytical skills.
• Excellent knowledge of financial markets, investment strategies, and risk management.
• Knowledge of the shipping sector is a plus.
• Ability to work independently and collaboratively in a team-oriented environment.
• High level of integrity and discretion when handling confidential information.

Job Responsibilities:

• Collaborate with multiple stakeholders and agencies to enable efficient data collection process.
• Manage report schedules and download from multiple data source systems, to ensure prompt data delivery.
• Clean and transform data into predefined templates.
• To validate and ensure data accuracy and quality.
• Harmonize, organize and prepare data as per analysis requirements.

Must-have Requirements:

• Proficient in Microsoft Excel Power Query and Power Pivot.
• Strong grasp of data organizing, data cleansing, and dataset bridging among tables.
• Familiarity with various data modeling techniques, encompassing management of table relationships across different systems.

Good-to-have Requirements:

• Ability to pay attention to details and manage tasks effectively.
• Experience with MarTech tools (e.g., Adobe, GA4, Google Ads, SFDC, etc.) is a plus.
• Foundational knowledge of common marketing campaign metrics and definitions is a plus.
• Support the data analytics requirements for the business
• Maintain data and reporting requirements
• Perform data-mining searches from the data warehouse
• Maintain data integrity standards and appropriate business / commercial rules
• Generate ad hoc reports for the team as requested

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Responsibilities:

• Collaborates and coordinates on required testing/validation of system modifications, including creating testcases as needed.
• Ensures issues are identified, tracked, reported, analyzed and resolved in a timely manner, and determines if escalation is required while retaining ownership throughout.
• Complete documentation for project development efforts (including use cases, requirements, test plans, and process maps) and work closely with development team and business teams to ensure successful implementation.
• Decompose high-level information into details and abstract up from low-level information to resolve solution vs. requirements conflicts.
• Research new technology.

Requirements:

• Bachelor’s Degree in Information Technology or Computer Science.
• 2-5 years of Technology Analyst/Business Systems Analyst experience.
• 1-3 years of SDLC experience.
• 1-3 years of web experience.
• Excellent communication, technical, analytical and problem-solving skills with a sense of urgency and commitment to accuracy and the ability to handle ambiguity.
• Strong work ethic, positive attitude, and a desire to work in a challenging position.
• Detail oriented.
• Expertise creating Word documents, Excel spreadsheets, PowerPoint presentations, and Visio flowcharts as needed to support the project.
• Must be able to work in a hybrid working model (remote and on-site).
• Must be able to commute to East Brunswick, NJ office for some days in a week.

Interested candidates are requested to send their resumes to [email protected]

Our client, a Global leader in trading of Energy related commodities is looking for a Contracts Commodities Analyst to join their team:

Job Scope:

• Verifying and validating transactions within the System for consistency
• Ensuring timely and accurate updates of deals in the system to reflect any changes
• Drafting contracts for Crude and/or products for internal review
• Distributing contracts post-approval
• Recording contracts and associated amendments in the system
• Keeping master templates up to date as required
• Assessing and responding to contracts received from counterparties
• Updating contract-related Excel worksheets/Power BI reports
• Creating tender offers as necessary
• Coordinating with Finance/Legal/Demurrage departments on contract wording and terminology
• Evaluating counterparties' general terms and conditions

Requirements:

• Minimum Diploma/Degree in Business
• Minimum 3- 5 yeras expetience in a Trade Support/ Operations role in drafting and reviewing contracts
• Good understanding of incoterms
• Experience working in Commodity trading environment
• Highly detailed and meticulous

Please contact Brendan Low or email your cv directly in word format to [email protected]

EA License: 16S8131

Recruiter License: R1104469

About the role

The role is within the finance function which covers Order to Cash, Purchase to Pay, GST, withholding tax, support management and MAS reporting.

We are a growing organisation with lean staff strength, hence the scope of activities to be performed by the role will be relatively broad. We are looking for an intelligent self-starter, who has experience in handling invoicing & receivable, vendor bills & payment operation, GST and financial reporting, willing and capable of learning all aspect of business finance.

The job entails working closely within the finance team as well as in close collaboration with business teams.

Responsiblities

Purchase to Pay

• Processes accounts payable invoice matching and verifying with purchase orders, delivery Order/goods receipts.
• Ensure accounts payable invoice and expenses claims are accurate, properly coded and approved by relevant cost center Manager.
• Generates electronics (online) payments to vendors, ensure cheques are authorized and in line with Corporate Policy and processes.
• New Vendor registration to ERP, correspond with vendors and respond to inquiries, reconciling Supplier Statement
• Clear and reconcile unallocated payments in ERP systems
• Ensures completeness of balance sheet schedule every month include reconciliation of payments, prepare analysis of accounts, monitor accounts to ensure payments are up to date.
• Research and resolve invoice
• Prepare journal voucher, ensure timely closing of Expense and Account Payable accounts
• Perform bank reconciliation and recording of transactions from bank activities.

Order to Cash

• Perform Abaxx’s invoicing and reconciliation activities to ensure timely invoicing and collection from clearing members.
• Provide timely updates of collection status and escalation of unresolved issues to business stakeholders for timely follow up and intervention,
• Prepare journal voucher, ensure timely closing of Revenue and Account Receivable accounts,
• Perform bank reconciliation and recording of transactions from bank activities.

Monthly, Quarterly and Year-end Reporting

• Support GST accounting, preparation of quarterly GST declaration for approval and submission for all Singapore entities
• Support withholding tax payments activities, preparation of annual compliance declaration for approval and submission for all Singapore entities
• Responsible for bank confirmation activities in support of annual financial audits
• Support various reporting/compliance activities: management, shareholder(s), MAS

Digital Transformation

• Support the enterprise effort in digital transformation with focus on optimizing internal control and reporting activities

Participate in projects and various management initiatives

Requirements

• Professional accounting qualifications such as ACCA, accounting degree, accounting diploma
• 3 to 5 years of relevant working experience in Finance operation. Experienced in an exchange, commodity house or financial institution will be an advantage
• Knowledge of accounting principles and internal control
• Ability to manage multiple priorities and work well under time pressure
• Good verbal and written communication skills, able to communicate effectively with people at all levels
• Meticulous, conscientious, hands-on
• Able to work independently with minimal supervision
• Oracle NetSuite system experience is an advantage
• Proficiency in MS Office especially Microsoft Excel. Additional proficiency in Microsoft Words, PowerPoint, flow-charting, work-flow documentation will be an advantage

We are the only professional services organisation who has a separate business dedicated exclusively to the financial services marketplace. Join Financial Services Consulting and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including banking and capital markets, insurance, and wealth & asset management, we provide integrated consulting, assurance, tax, and transaction services.

The opportunity

EY’s consulting professionals bring a wealth of experience in working with major financial institutions to align their operating model and infrastructure to business strategy. We assemble the right multi-disciplinary teams, use consistent and proven global methodologies and tools, and draw on the full breadth of EY’s global network, to deliver value and trusted advice to the clients.

Our key service offerings cover business and technology strategy & transformation, customer and distribution effectiveness, operations, shared services / outsourcing support, performance management, program advisory, enterprise intelligence, risk management and regulatory change.

Your key responsibilities

As a Core Banking Business Process Analyst, you will be responsible for analyzing and optimizing core banking processes for our clients in the banking industry. You will work closely with business stakeholders, IT teams, and subject matter experts to understand existing processes, identify areas for improvement, and implement effective solutions. Your key responsibilities include but are not limited to:

1. Process Analysis and Improvement:

· Collaborate with clients' stakeholders to understand their core banking processes, pain points, and goals.

· Conduct thorough analyses of existing processes, identify inefficiencies, and propose process improvement opportunities.

· Apply business process modeling techniques to document as-is and to-be processes, including process flows, business rules, and key performance indicators (KPIs).

· Work closely with business stakeholders and subject matter experts to define and prioritize process improvement initiatives.

2. Requirements Gathering and Documentation:

· Conduct workshops and interviews to gather business requirements and capture detailed process specifications.

· Document business and functional requirements, process diagrams, use cases, and other relevant artifacts.

· Collaborate with IT teams to ensure accurate translation of business requirements into technical specifications.

· Maintain clear and concise documentation throughout the project lifecycle.

3. Stakeholder Collaboration:

· Engage with various stakeholders, including business users, IT teams, and senior management, to foster collaboration and ensure alignment of process improvement initiatives.

· Facilitate meetings, workshops, and presentations to communicate project updates, gather feedback, and gain buy-in for proposed solutions.

· Act as a trusted advisor, providing insights and guidance on industry best practices and trends related to core banking business processes.

4. Solution Design and Implementation:

· Work with IT teams to design and implement process automation solutions, leveraging industry-leading technologies and tools.

· Collaborate with developers and system analysts to ensure the successful integration of process improvements into core banking systems.

· Define and execute comprehensive test plans to validate the accuracy and effectiveness of implemented process changes.

· Provide training and support to end-users to ensure smooth adoption of new processes and systems.

5. Continuous Improvement and Performance Monitoring:

· Monitor and measure the performance of optimized core banking processes, tracking KPIs and identifying areas for further enhancement.

· Conduct post-implementation reviews to assess the impact of process improvements and identify lessons learned.

· Stay informed about emerging technologies, industry trends, and regulatory changes related to core banking processes.

· Contribute to the development and maintenance of process improvement frameworks, methodologies, and best practices.

Skills and attributes for success

· Good understanding of economic or market issues and the ability to interpret their impact on clients

· Possess strong interpersonal and teaming skills

· Leverage technology to continually learn, improve service delivery and maintain our leading-edge best practices

· Excellent analytical and problem-solving skills, with a keen eye for detail.

· Strong presentation skills and proficiency in the use of PowerPoint, Word and Excel

· Strong communication skills, including the ability to effectively collaborate with diverse stakeholders and present findings and recommendations.

· Able to work under pressure with tight deadlines and/or multiple projects.

To qualify for the role you must have

· Bachelor's degree in Business Administration, Finance, Information Technology, or a related field. Master's degree will be a plus.

· Minimum 3 years of experience as a Business Process Analyst or in a similar role within the core banking or financial services industry. Experience with Temenos T24 is preferred. Candidates with more experience may be considered for a manager role.

· Strong understanding of business process management (BPM) methodologies and tools. Knowledge and certification of ARIS is a plus.

· Proficiency in process modeling and analysis techniques (e.g., BPMN, Six Sigma, Lean).

· In-depth knowledge of core banking processes, products, and regulations.

· Experience with process automation, workflow management, or business process management systems is preferred.

· Knowledge of agile methodologies and project management principles will be an added advantage.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

About US (GEMS):

ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its entity "Global Energy Management & Sales" who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years.

3,600 employees around the world develop our solutions, through +20 international business platforms. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization.

Our 190,000 clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.

Our 4 expertises:

• Asset management
• Energy transition services
• Energy supply & global commodities
• Risk management & market access

At GEMS we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you.

More info on GEMS Hub (https://gems.engie.com) or LinkedIn (https://www.linkedin.com/company/engie-global-energy-management-solutions).

Context:

One of the world’s largest utilities in a large and highly diversified energy portfolio, including electricity, natural gas, and other fuels, CO2 and environmental products, and provide a range of trading risk management solutions to all types of market participants. Activities currently include trading of LNG, carbon emissions, biomass and freight, power and gas, and the provision of energy risk management services.

Client is looking for an IS HELPDESK & INFRA SUPPORT, to improve the reliability of the existing systems, and support the development of the new systems.

The role is based in Singapore and requires many interactions with the teams in Europe. Business trips to Europe may require from time to time. As a member of the IT team in Singapore, the IS HELPDESK INFRA SUPPORTis also expected to contribute to the cohesion of the IT team.

Role:

The main activities of the IS HELPDESK & INFRA SUPPORT are:

• Provide 1st & 2nd line support by telephone, mail or in person.
• Identify, track, and resolve hardware and software incidents that affect the end-users
• Active filtering, handling, coordination and follow-up of IT service requests
• Provide user assistance in a broad sense including tablets, Smartphone’s, ... via all our communication means like phone, mail, IT corner, Yammer, etc.
• Ensure Workstation Assets Management
• Be able to master, set up and configure workstations
• Coordinate technical assistance to resolve operational issues provided by internal and external service providers
• Liaise with external suppliers to ensure delivery to agreed standards and timescales
• Prepare accurate and timely support documentation where required
• Work with Infra Operations lead on modernization projects
• Work with European Helpdesk teams to collaborate on issues
• Ability to think on your feet and use initiative
• Weekend working being involved with desk moves and maintenance work
• Writing of scripts for creating automatic task schedulers and creating automation tools with Python or PowerShell

Hard skills:

• Must have: Troubleshooting Laptop, Desktop, etc.
• Good to have: experience in Servers and Network appliances

Education and professional background:

• Degree Level IT or Engineering certificate along with Microsoft certifications (or planned)
• Experience of working within financial services preferably trade floor experience (not essential)
• Technical/Business Skills
• Windows 10 & Windows 11 environment o Market Data Apps o ITIL environment
• Collaborative tools -Teams/office 365 / Active Directory / SCCM / ServiceNow
• Behavioural and social skills
• Interactive behaviour: Active Listening and communication skills, team player
• Problem solving: Issues perception, analysing, practical thinking, creativity, innovation
• Personal effectiveness: Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability
• Programming: Python (added advantage)

Language:

• Must have: English: fluent
• Good to have: Chinese, Japanese & French : Added advantage

Travels:

Able to travel from APAC Region if required

If you meet these requirements, then you are the talent we are looking for. Do not waste time!

Apply environmentally friendly CV, regardless your gender.

ENGIE Global Energy Management & Sales is committed to create a gender-neutral environment that unlocks the potential of everyone and provides equal employment opportunities for all individuals.

All our positions are open to people with disabilities, please let your recruiter know if you need reasonable accommodations to be able to participate in the recruitment process, they will be happy to assist you.

About ENGIE:

Our group is a global reference in low-carbon energy and services. Our purpose (“raison d’être”) is to act to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions, reconciling economic performance with a positive impact on people and the planet. We rely on our key businesses (gas, power, renewable energy, services) to offer competitive solutions to our customers. With our 96,000 employees, our customers, partners and stakeholders, we are a community of Imaginative Builders, committed every day to more harmonious progress.

Role:

Costing Analyst (F&B / Retail / Financial Planning / ACCA / Up to $4200)

Interested applicants can send your resume to [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• Singapore Based (Bishan)
• 5 Days work per week (9am to 6pm)
• $3200 to $4200
• Degree in Accounting / Business / ACCA or equivalent + 1 to 2 years' business analysis / financial planning and analysis experience
• F&B/Retail industry experience would be an advantage
• Career Progression Opportunities

Job scopes

• Responsible for monthly variance analysis and reporting to assist management in decision making and improving operating efficiencies.
• Review and analysis on PPV.
• Process, evaluate, interpret and report of stock/cost information for monthly closing schedules and reconciliation.
• Support the annual budgeting process and monthly P&L forecasting/analysis.
• Assist in projects to better improve cost savings and efficiencies and support cross functions in their improvement projects.
• Assist in implementation of BOM and PIB system.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

We are the only professional services organisation who has a separate business dedicated exclusively to the financial services marketplace. Join Financial Services Consulting and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including banking and capital markets, insurance, and wealth & asset management, we provide integrated consulting, assurance, tax, and transaction services.

The opportunity

EY’s consulting professionals bring a wealth of experience in working with major financial institutions to align their operating model and infrastructure to business strategy. We assemble the right multi-disciplinary teams, use consistent and proven global methodologies and tools, and draw on the full breadth of EY’s global network, to deliver value and trusted advice to the clients.

Our key service offerings cover business and technology strategy & transformation, customer and distribution effectiveness, operations, shared services / outsourcing support, performance management, program advisory, enterprise intelligence, risk management and regulatory change.

Your key responsibilities

As a Core Banking Business Process Analyst, you will be responsible for analyzing and optimizing core banking processes for our clients in the banking industry. You will work closely with business stakeholders, IT teams, and subject matter experts to understand existing processes, identify areas for improvement, and implement effective solutions. Your key responsibilities include but are not limited to:

1. Process Analysis and Improvement:

· Collaborate with clients' stakeholders to understand their core banking processes, pain points, and goals.

· Conduct thorough analyses of existing processes, identify inefficiencies, and propose process improvement opportunities.

· Apply business process modeling techniques to document as-is and to-be processes, including process flows, business rules, and key performance indicators (KPIs).

· Work closely with business stakeholders and subject matter experts to define and prioritize process improvement initiatives.

2. Requirements Gathering and Documentation:

· Conduct workshops and interviews to gather business requirements and capture detailed process specifications.

· Document business and functional requirements, process diagrams, use cases, and other relevant artifacts.

· Collaborate with IT teams to ensure accurate translation of business requirements into technical specifications.

· Maintain clear and concise documentation throughout the project lifecycle.

3. Stakeholder Collaboration:

· Engage with various stakeholders, including business users, IT teams, and senior management, to foster collaboration and ensure alignment of process improvement initiatives.

· Facilitate meetings, workshops, and presentations to communicate project updates, gather feedback, and gain buy-in for proposed solutions.

· Act as a trusted advisor, providing insights and guidance on industry best practices and trends related to core banking business processes.

4. Solution Design and Implementation:

· Work with IT teams to design and implement process automation solutions, leveraging industry-leading technologies and tools.

· Collaborate with developers and system analysts to ensure the successful integration of process improvements into core banking systems.

· Define and execute comprehensive test plans to validate the accuracy and effectiveness of implemented process changes.

· Provide training and support to end-users to ensure smooth adoption of new processes and systems.

5. Continuous Improvement and Performance Monitoring:

· Monitor and measure the performance of optimized core banking processes, tracking KPIs and identifying areas for further enhancement.

· Conduct post-implementation reviews to assess the impact of process improvements and identify lessons learned.

· Stay informed about emerging technologies, industry trends, and regulatory changes related to core banking processes.

· Contribute to the development and maintenance of process improvement frameworks, methodologies, and best practices.

Skills and attributes for success

· Good understanding of economic or market issues and the ability to interpret their impact on clients

· Possess strong interpersonal and teaming skills

· Leverage technology to continually learn, improve service delivery and maintain our leading-edge best practices

· Excellent analytical and problem-solving skills, with a keen eye for detail.

· Strong presentation skills and proficiency in the use of PowerPoint, Word and Excel

· Strong communication skills, including the ability to effectively collaborate with diverse stakeholders and present findings and recommendations.

· Able to work under pressure with tight deadlines and/or multiple projects.

To qualify for the role you must have

· Bachelor's degree in Business Administration, Finance, Information Technology, or a related field. Master's degree will be a plus.

· Minimum 3 years of experience as a Business Process Analyst or in a similar role within the core banking or financial services industry. Experience with Temenos T24 is preferred. Candidates with more experience may be considered for a manager role.

· Strong understanding of business process management (BPM) methodologies and tools. Knowledge and certification of ARIS is a plus.

· Proficiency in process modeling and analysis techniques (e.g., BPMN, Six Sigma, Lean).

· In-depth knowledge of core banking processes, products, and regulations.

· Experience with process automation, workflow management, or business process management systems is preferred.

· Knowledge of agile methodologies and project management principles will be an added advantage.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

About the Role:

This position will see you working within the Singapore Exchange Operations team and deal with all Exchange related tasks from monitoring LMAX markets to onboarding and supporting Exchange members and clients.

Main Duties & Responsibilities:

·         Dealing with Exchange Members, Liquidity Providers, Prime Brokers, Central Counterparties, post-trade vendors and market data vendors to ensure the smooth daily operation of the Exchange

·         Exchange members include global top tier banks, HFTs, hedge-funds and institutional clients

·         Responsible for end-to-end technical onboarding of new and existing Exchange members and clients.

·         Provide Operational and Technical support to Exchange members, third parties and clients involving FIX & API integration, network, account and trade flow setups

·         Monitor Member Credit Limits and liaise with Banks and Prime Brokers for credit limit administration

·         Maintain and monitor the markets and the operation of the exchange

·         Investigate and resolve pricing and trade queries/breaks, and perform trade reconciliations throughout the day

·         Manage, prioritise and escalate defects raised by members/third parties with the development team to meet member needs, while managing member expectations and deadlines

·         Monitor corporate actions and currency holidays

·         Shift work to cover and overlap London and New York time zones, including weekend on-call shifts

·         Build relationships with Exchange Members’ technical support and onboarding teams

·         Liaising closely with various internal teams including Sales, IT/Development, Compliance, and Finance

About the Role

Broker Operations Analyst will provide client and operational support across all client groups whilst working collaboratively with the business. The role is very varied and exploits different skillsets, including front and back office responsibilities.

Main Duties & Responsibilities:

• Being the first point of contact for LMAX Global clients and acting as an ambassador for the company servicing clients across different trading platforms.

• Carrying out administrative back-office tasks that are in line with client account management and support

• Perform the role of a trader, processing client trades over the telephone

• Assist clients with an understanding of their trade executions with an in-depth analysis

• Client account management – includes opening an account, documents chase up, following up on clients’ payment and trading activities

• Carry out basic Payments tasks

• Understanding of CFD dividends & FX Swaps to assist clients with their queries

• Support the Sales team where necessary

• Work to weekly, monthly and quarterly objectives and targets

• Championing swift and effective service that increases opportunities and revenue

• Work closely with internal departments

• Follow internal policies and adhere to regulatory requirements

Essential Skills / Experience:

·         Business Fluency in written and verbal English & Mandarin

·         Effective relationship builder and influencer

·         Pragmatic and flexible with ability to handle ambiguity and remain focused

·         Confident and proactive in communicating with people at all levels and a good team player

·         Performance driven and results orientated with a strong bias for action and outcome. Strong problem solver

·         Can handle large workloads and remain calm and productive in stressful situations

·         Reliable and willing to work antisocial hours in order to meet client requirements, solve their problems and thus encourage future business

·         Proficiency in MS Office applications

·         Previous client facing experience

Desirable Skills / Experience:

·         Additional languages advantageous.

·         Understanding of FX & CFDs.

·         Experience in and knowledge of the financial sector.

·         Experience using MT4 or MT5 trading software.

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

The role

Sitting in the Assortment Strategy & Planning team of the Commercial Department, this position will be responsible for the synthesization of market & competition, as well as our customer trends and behaviours when it comes to assortment. You will also be responsible for hypothesis generation, analysis, organising of data and insights, presentation of business recommendations in a digestible and actionable manner to the larger organisation. 

You need to have a firm grasp and understanding of the business goals of the company and have a strong commercial thinking, leveraging on qualitative and quantitative data to identify opportunities and help accelerate commercial growth of the categories in a scalable and sustainable manner. 

You should have / be 

• An analytical, logical and objective mindset with strong business acumen
• Able to organise and articulate data and insights in a simple and digestible manner
• Be both performance-driven and process-driven and thirst for constant improvement through iteration
• Excellent problem-solving skills and an ability to think quick on the feet and out of the box with solutions that are scalable, sustainable, yet most cost-efficient
• A growth mindset and entrepreneurial attitude. Be able to adapt and thrive in a dynamic and ever-shifting environment.
• A willingness to go above and beyond and proactively offer suggestions
• Strong influence, interpersonal and communication skills
• A genuine passion and interest in fashion

Main responsibilities

• Work closely with the Data team to build base reports and charts that will reflect business health that will be used across the Commercial Team
• Support the Buying and Merchandising team by providing performance insights to make refinements to their plans 
• Generate category trends and behaviours to support Planners in OTB, Range Planning and Pricing Frameworks development
• Conduct competitor benchmarking analysis and macro or industry analysis to form solutions to solve key business issues, product market fit for new markets etc
• Continuously identify opportunities and work closely with cross functional counterparts to help them understand and follow up with an after action evaluation post implementation

Qualifications & Experience

• Minimum 2 to 3 years of experience in strategy, consulting, business analytics, buying or planning
• Degree with a Bachelors in Business, Economics, Finance or related field. Fresh graduates with relevant backgrounds are also encouraged to apply.
• Proficiency of Excel; Knowledge with BI platforms and SQL is a plus
• Prior experience in a fashion or DTC brand a plus

1. Flexible Work Arrangement

• Work from anywhere*!
• Hybrid work and adjustable hours - as long as present during our core working hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement)

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us!)
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme

The primary role of an IT Support Engineer with our global company, Human8, is mainly to provide IT support to all internal users / employees by following the best practices in place, in a 1st and 2nd line multi-purpose role.

The position will involve a high level of customer service and support, proactive problem solving and an expectation of continuous service improvement of the Human8 infrastructure and support desk.

We are looking for a Service Desk Engineer to join our Global IT Operations team and support the growth of Human8 and its international expansion.

Together with your team members in the IT Operations team you will be responsible for the IT Service desk & support of all hardware and software.

You are able to align different service desk and regions in 1 unified process and maintain an international IT infrastructure.

With your knowledge and passion for technology, applications and IT systems you can take us a step further than the competition. You will share your knowledge with the users and guide them with training.

Provide support for 800+ users in +25 office locations around the globe, with occasional travel to other offices if required. Because of the different time zones you have to support there is willingness to work in different time zones (early or late shift).

Responsibilities

• Supporting our end users on hardware and software used at Human8.
• Maintenance and setup of end user devices (Windows & Mac).
• Managing the service desk.
• Creating documentation and training materials.
• Management of Office 365 and other licenses.
• Stock and asset management.
• Installation and support of IT equipment (Wi-Fi access points, printers, videoconferencing,…).
• Deploying new software.
• You will be involved in security operations (access control, configuration, patches, security updates, vulnerability scanning).
• Contact & follow-up with external suppliers for hardware purchases.
• Asset management and stock management (including wiping and disposal of devices).
• Monitoring of the IT environment.
• You can do magical things with scripting (small office automation tasks).
• You make and maintain procedures and other documentation.

Qualifications

• Bachelor in computer science or higher (or a proven track record in IT).
• Remote working techniques: Citrix, VPN, Remote desktop…
• You’re familiar with: routers, switches, TCP/IP, DHCP, DNS, FTPS, VPN, HTTPS, …
• Other relevant skills: Nessus, Qualys, antivirus, …
• Background of IT security techniques is a plus (technology, procedures, …) and you can help with maintaining the ISO 27001 certificate and improve our ISMS.

Knowledge of helpdesk software (FreshService, Zendesk, Jira, …):

• Good knowledge of software deployment automation and unattended installs
• Knowledge of IT networks, systems & security
• Security operations mindset

Excellent knowledge of Microsoft products and related services:

• Windows 10, Windows Server
• Active Directory, GPO, WSUS, DFS, Exchange Server, IIS, …
• System Center Configuration Manager
• Office 365 management and migrations
• Azure or cloud environments
• PowerShell scripting

You have at least 3 years of professional experience, but if you feel you’re the right candidate for the job please don’t hesitate to reach out!

Benefits & Perks

• Local perks & benefits
• Global hybrid working culture
• Diversity & Inclusion initiatives
• Team bonding events

About Human8

We're Human8, the human-driven consultancy, that connects brands with people and culture to drive positive change.

Human8 is the coming-together of 10 game-changing agencies from around the world: InSites Consulting, Direction First, Columinate, eÿeka, Join the Dots, ABN Impact, Answer Global, Space Doctors, Gongos, and Happy Thinking People.

We unite a creative, smart and ambitious group of +900 people across 23 locations under one vision: making brands more human by better understanding people and culture, empowering brands to take action, and enhancing the lives of the people they serve.

• Responsible to collect business requirements and translate them into functional requirement specifications.
• Manage the SDLC of assigned projects from initialization to closure.
• Liaise with vendors to ensure successful software system delivery and technical feasibility.

Requirements:

• Degree in Computer Science or the equivalent
• At least 2 years of experience in software development and maintaining web and mobile applications.
• Proficient in frameworks such as Angular, Spring Boot and in Unix/Linux based environment.
• Strong knowledge in programming such as Java, JavaScript, Angular, Unix Shell Scripting and relational databases and related scripting such as Oracle, SQL, mySQL.
• Willing to take a contract role with a possibility of conversion to permanent.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

As a Senior Data Analyst (Growth), you will be part of a regional function working to support the growth of all business units in Funding Societies. The role requires using a mix of skills including analysis, effective communication, creative problem solving, project management, and cross-functional collaboration to solve complex business problems. Success in this role is tied to your ability to strive despite being in an ambiguous environment.

The ideal candidate will be an independent self-starter who can develop a strong perspective on what world-class marketing and growth analytics should look like at Funding Societies, can work with teams to understand ambiguous challenges, empower business users to make strategic decisions, and drive the company’s overall growth. We solve challenging problems. As long as you are adding value to the business, you are your own boss. You’ll get loads of support from your friendly, talented and motivated colleagues.

What will you do:

• Insights Generation Evangelist: Own end-to-end insights generation processes, from hypothesis generation to analysis, extracting meaningful and actionable insights, to sharing findings with stakeholders
• Data Analysis: Conduct thorough and rigorous analysis of complex datasets using various tools and methodologies to derive insights that drive business strategy and growth.
• Strategic Recommendations: Translate data findings into clear, concise, and actionable recommendations to support key business initiatives and solve organizational growth challenges such as driving acquisition, reducing churn, improving retention, monetization and LTV
• Collaboration: Collaborate with cross-functional teams to understand their needs, ensuring insights align with organizational goals and contribute to informed decision-making.
• Continuous Improvement: Identify opportunities to enhance hypothesis generation methods, analysis techniques, and reporting frameworks to improve the overall insights generation process.
• Presentation and Communication: Effectively communicate insights and findings to stakeholders through compelling visualizations, reports, and presentations.

What we are looking for:

• 2+ years of working experience in Customer / Marketing Analytics
• Have experience with delivering analysis such as  Customer segmentation, Customer behaviors examination, Hypothesis testing
• Growth mindset, eager learner and humble in receiving feedback and implementing it
• Strong logical reasoning and analytical mind, able to break down complex problems in a structured and MECE manner 
• Can-do attitude where proposals and suggestions are proactively provided to stakeholders
• Independent learner who enjoys technical challenges (Google is your best friend)
• Outstanding communication and teamwork skills, with cross-departmental and cross-team projects experience, independently owning and promoting project execution
• SQL and BI visualization tools experience required. Experience with QlikSense will be an added advantage 
• English is required

Good to have:

• Experience in Agile workflow
• Exposure with MixPanel, Google Analytics, and marketing automation tools such as Intercom, Braze, Clevertap
• Experience with R/Python

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

The Wealth Platform tribe defines and delivers advanced advisory initiatives, bringing great value to Clients and to our Front Office teams. We are part of the Product team (PMG) and work in close partnership with business stakeholders and the technology teams.

We are looking for a Subject Matter Expert (SME) of Aladdin system (BlackRock) to focus on the Portfolio Management system enhancement (Aladdin).

The role holder supports key transformation initiatives impacting portfolio management capabilities., in partnership with the technology team. He/she manages overall project delivery is effectively managed within defined and agreed service level to drive and support business needs. The SME supports Aladdin Product Owner, ensuring that the system is robust in supporting the overall business and the risks are managed accordingly.

The candidate is required to have the following experience:

• In-depth knowledge of Aladdin (BlackRock), Aladdin Enterprise preferred.
• Agile project management practice and experience in the Scrum framework

The SME supports the product owner for the product vision and roadmap, works with squads and project teams to ensure timely delivery. This is a persistent role that goes beyond an individual projects.

Main duties:

• Supports the PO to define the Product Backlog. Works with users (e.g.: thorough customer journeys) based on the expertise in system capabilities and functionality to capture and prioritize the features and user stories expected of the products.
• Partner with Tech teams to refine user stories, including acceptance criteria.
• Support the PO to coordinate dependencies with internal and external teams.
• Coordinate and validate system requirements gathering and drive acceptance testing phase with end users, testers, and relevant product teams.
• Monitor and ensure platform readiness and uptime for efficient daily use.
• Work closely with IT stakeholders to track platform related incidents and defects to timely and permanent closure. Monitor and ensure platform readiness and uptime for efficient daily use.
• Handle end user queries related to platform functionality.
• Conduct regular platform training and onsite guidance to end users.
• Liaise with business process owners to align processes within platform.

Requirements:

• Degree in Finance, Economics, Business, Computer Science or Technology
• Possession in Agile project management, Scrum and relevant certifications or qualifications are advantageous.
• Minimum of 5 years of experience in Banking / Financial institutionsIn depth knowledge of Aladdin Wealth / Enterprise (BlackRock)
• Experience in Discretionary Portfolio Management products, processes and best practices
• Sound understanding and articulation of Wealth Management business products, processes, and best practices.
• Strong advocate for operational efficiency and enhanced end user experience
• Excellent written and verbal communication and presentation skills coupled with strong computer skills, particularly in Microsoft Office tools.
• Demonstrable ability to engage closely and confidently with business and IT stakeholders of all levels.
• Ability to prioritise, work well under pressure, work well independently, and be a team player.

Job Description & Requirements

Company Profile:
Morgan Stanley is a worldwide leader in investment banking and is one of the top firms in Mergers & Acquisitions (M&A), underwriting of equity and equity-related transactions, corporate debt issuance and high-yield debt financing. With over 2,000 professionals in 30 countries, we are consistently recognized for our performance in both traditional and innovative financing techniques and helping a wide range of clients around the world to make and execute decisions about their business strategy and financial structure.

RESPONSIBILITIES:
The work is challenging, and are encouraged to roll up their sleeves, dig into financial statements and construct innovative solutions. Assignments vary depending upon group placement, but typically include:

• Analyzing financial and operating information relating to corporates and industries.
• Creating statistical exhibits that analyse comparative financial performance.
• Building models to depict projected financial results and to value companies.
• Participating actively in the execution of financing and/or M&A transactions.

QUALIFICATIONS /SKILLS /REQUIREMENTS:

• You have oral and written fluency in English. Business fluency in Mandarin, Bahasa Indonesian, Vietnamese, Thai, Malaysian, and Filipino is preferred to service and interact with clients within the region.
• An analytical mindset with solid knowledge of accounting, financial and operational concepts
• You are a team player with a strong work ethic who thrives with confidence when faced with intellectual challenges.
• You have strong analytical skills and the ability to grasp complex data, manage multiple projects, provide complicated financial analysis and develop appropriate corporate finance solutions.
• You have outstanding communication and interpersonal skills, the ability to form effective working relationships through collaboration, strive for excellence and exhibit the highest ethical standards

JD for Bid Support Specialist

DSA is searching for a Bid Support Specialist to join our Singapore office to support our growing business in Singapore. You will be working closely with the Business Development Manager and Project Managers

Keeping our focus on growth, we are looking for self-driven individuals who can identify opportunities and are able to position the DSA brand and value to our customers.

Roles And Responsibilities

• Assist the new business department with the sales process
• Assist in all aspects and stages of the bid, including initiation and planning, kick-off, solution definition, content development, response consolidation, team reviews, quality control, management review and authorization, package and delivery, post-submission administration, bid revisions, bid awards and win/loss review.
• Deliver a weekly report on the status of open opportunities
• Ensure consistent bid documents across professional services bids.
• Ensure that the pre-sales and bid management workflows are followed, and documentation is stored in the proper location
• Ensure all submission documentation is properly completed and signed off by authorised signatories.
• Ensure proper documentation of every bid after tender submission.
• Coordinate with internal stakeholders and subject matter experts for inputs where necessary.
• Pose an understanding of client’s RFP/tender objective, client’s pain points and our competitive advantage.
• Support client pitches when necessary.
• Perform other related duties as requested.

Requirements

• Diploma/Degree in Finance/Accounting/Business/Management or related areas
• More than 2 years of relevant experience in government or commercial bids preferred
• Highly familiar in Microsoft Office Applications esp. Excel, PowerPoint
• Strong analytical and eye for detail
• Good communication and interpersonal skills
• Ability to work in fast pace and stressful environment
• Past working experience in IT sector or MNC is an advantage

NOTICE

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Consequences of Not Providing Personal Data for Transaction/Service/Application

Please be noted that should you not consent and provide us with the relevant personal data to fulfill the “Purposes” of collection, use and disclosure of your personal data by Decision Science Agency Pte Ltd, it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.

You may refer to and access our website https://www.decision-science.com/#privacy-policy for more information.

Our client is an innovative payment solutions company. They are looking to hire production support engineer.

Responsibilities:

• Investigate the root causes and recommends the actions to be implemented.
• Ensurethe necessary developments to resolve the anomaly.
• Ensure the performance of unit tests and writes the documentation corresponding to the modifications made.
• Ensurecompliance with commitments in terms of deadlines and the quality of the work provided.
• Ensure compliance with standards specific to its activity.
• Contributeto the improvement of his team's indicators to improve the quality and image of the company.
• PerformOn-site support missions, provides first level support training.
• Ensurecompliance with the development standards chosen by company within the framework of its activity.
• Advocate development axes for specific maintenance procedures.

Requirements:

• Bachelor’s Degree in computer Science or equivalent studies/ experiences
• Minimum 5 years of relevant support experience related to Payment / Finance Industries
• Strong analytical and problem-solving skills
• Proficiency in programming language (JAVA, PL/SQL, LANGUAGE C, ANGULAR, DEVOPS…) , framework, UI technology
• Proficiency in Incident Management, Problem Management, Change Review and Deployments.
• Working knowledge and troubleshooting ability of database engine
• Excellent communication and inter-personal skills to manage functional and technical stakeholders across multiple business units

Interested candidates are requested to send their resume to [email protected]

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Today we have a unique opportunity for a talented Product Owner/Business Analyst to join our team to ensure technical solutions meet business needs and requirements.

RESPONSIBILITIES

• Gather & document customer requirements, map them to platform capabilities, and build solution architecture.
• Collect Software Requirements, including writing use cases, constructing workflow charts, and diagrams.
• Create 'as is' and 'to be' process maps.
• Provide recommendations for process improvements.
• Identify strengths and weaknesses in the current client systems and processes.
• Hold continuous communication flow with external stakeholders.
• Take full ownership of project and software support documentation.
• Analyze and design the Salesforce CRM system.
• As a team member provide learning support to more junior colleagues. 

Provide excellent customer service.

•             Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

•             Support on desktops, notebooks, printers, scanners hardware components.

•             Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

•             Installation of Apple IPad software’s.

•             Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.

•             Printer Maintenance.

•             Take on and resolve complex calls or tasks the other engineers could not resolve.

•             Responsible for learning and working independently.

•             Responsible for providing excellent support and timely service

•             At least a Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.

•             Good attitude.

•             Willing to learn and work in a team.

•             Strong problem-solving skills.

•             Excellent client-facing skills.

•             Professional presence and excellent communication skills.

•             Hardware Skill – Desktop, Laptop, Printer and Scanner

•             · Windows OS (Must know Windows 10)