(HR) People Support Specialist – (Korean language proficient)

Responsibilities

· Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.

· Ensure employee inquiries are properly researched and handled in the most complete and professional way.

· Connect with employees by phone and email to explore their needs and determine level of support required.

· Use your exceptional analytical skills to research and resolve complex and sensitive issues.

· Take ownership in the employee experience and contribute directly to the company culture for all employees.

· Obsess over the customer experience in every interaction.

· Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.

· Able to read and write in Korean (TOPIK II Level 5) to efficiently communicate with non-English speaking locals based in Korea, pertaining to their internal HR queries. To provide HR support for non-English speaking colleagues in Korea and answer their queries, which will require use of Korean language.

Requirements:

· Minimum of 3 years related experience in employee support and have good working knowledge of the dependencies between company policies, benefits, payroll and HRIS.

· Or, you bring a minimum of 4 years of experience in customer service support and a working knowledge of Human Resources.

· Bachelor’s degree or equivalent and relevant work experience

· Proficiency in spoken Korean (TOPIK II Level 5) to liaise with non-English speaking locals in Korea to answer to their HR queries in Korean language.

• Monday to Fri 8.30 to 5.30pm
• Basic up to $4500 + AWS + VB + Phone allowance
• Great Career Progression
• Location: Tampines

Area of responsibility:

• Perform and summarize the monthly closing/forecast of all entities
• Prepare the forecast and proposal of corrective actions
• Manage consolidation of monthly forecasts with preparation of detailed commentary on variances, investigation of unusual variances leading to resolution of issues
• Develop periodic management reports and presentations
• Assist with daily scheduling, appointments and meetings, and follow up on action items
• Provide administrative support to the Management
• Perform any other ad-hoc tasks assigned.

The Person:

• Minimally 5 years of account or business reporting experience
• Team player, with excellent communication and interpersonal skills to manage diversity
• Critical and analytical thinking
• Proficient with MS Office and Power Point applications
• Excellent problem-solving skills and the capacity to anticipate the needs of the Director
• Strong attention to detail and accuracy in all tasks performed

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Siti Masrina binte Mohamed Salleh (Rina)

EA Personnel Reg. No.: R23117792

Job Description

1. Secretarial & Administrative Support.

• Performs general clerical and secretarial duties.
• Liaising with relevant organizations and clients
• Coordination and scheduling of meetings within office and with external parties
• Determine which issues require immediate attention, and communicate to leadership
• Prepare letters, reports, memoranda, meeting minutes, forms, and similar material based on dictation.
• Booking and preparing of conference rooms for meetings.
• Making travel arrangements (flight, hotel, transport, etc.), and itineraries for executives
• Logging and processing bills or expenses
• Printing and copying documents as needed.
• Any other duties as assigned.

2. Support to Business Group

• Updating of vessels’ schedules and voyage record information in file
• Prepares Hire invoices to Charterers
• Prepares and sends remittance instructions with supporting documentation
• Prepares documents required in accordance with financial contracts
• Upkeeping of cash waterfall
• Internal coordination on commercial claims handling
• Any other duties as assigned.

Requirements

• Is detail-oriented and professional experience in an administrative role.
• Has exceptional communication skills.
• Able to work independently and reliably.
• Is flexible and adaptable in various situations and when interacting with many different personalities
• Is able to organize and prioritize tasks including delegation of tasks when appropriate.
• Is proficient in Microsoft Office Suite.

Responsibilities

• Conduct audits and identify the associated risks
• Support Function Audit Head and Deputies in project planning and execution
• Escalate issues appropriately and timely. Ensure concise and clear audit findings and reports are presented on a timely basis.
• Keep abreast on the development of regulatory, industry and product development through continuous monitoring and auditing.
• Participate in digital initiatives (including data analytics tools and data driven operating model) to promote data driven audits.

Requirements

• Degree qualification in Accounting or any related discipline
• At least 4-6 years' relevant experience in the financial services industry, preferably with relevant experience in consumer banking, wealth management and/or legal & compliance functions
• Self-motivated and demonstrates the initiative & ability to work independently and effectively with multiple priorities
• Ability to establish and maintain positive relationships with stakeholders and team mates.
• Proven robust analytical skills with keen attention to detail.
• Accounting or internal audit qualifications (Associate Chartered Accountant (ACA), Association of Chartered Certified Accountants (ACCA), Certified Public Accountant (CPA), Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA)) will be good to have.

Interested candidates may send in their resume and cover letter directly to [email protected] (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Responsibilities

• Support sales team on administrative work, maintenance sales record, create quotation.
• Maintain good relationship with all levels of staff of Sales team, Sales Admin team, FA team and customer to resolve sales issues effectively to facilitate all aspect of sales execution.
• Follow up with the order process and ensure the sales transactions are close timely.
• Support sales team to customer verification and complete the necessary documents for export control.
• Attending customer’s enquiries on sales and administrative matters.
• Manages customer databases, ensuring the accuracy and completeness of customer information.
• Support Marketing & Planning Asst Manager for any marketing activities.
• Provide all necessary data or report to management upon request.
• Any other jobs as requested by superior.
• Coverage of duties in the absence of team members.

Requirements

• Diploma and above in relevant field
• At least 3 years of relevant experience in healthcare industry
• Proficient in MS office
• Well-organized, self-motivated, reliable and resourceful
• Excellent interpersonal & communication skills
• Meticulous and resourceful
• Independent, mature and fast-learner with positive working attitude.
• Ability to multi-task and work under pressure in a fast-paced environment

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your CV to [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Rachel Tang May Leong

EA Personnel Reg No: R24120775

Responsibilities

• To provide 24 x 7 support for Data Center running on 12 hours shift
• Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
• Resolving the incident/problem onsite.
• Escalating unsolvable problems and service requests to the System and/or
• Software Engineer and reporting the escalation to the Project Manager.
• Generating the relevant administrative records and reports.
• Introducing and integrating new technologies into existing environments.
• Applying operating system updates, patches, and configuration changes.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries
• Maintaining the configuration of the system.
• To implement Service Request and Change Request
• Contacting OEM/Vendor for technical support

Requirement

• Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• Able to perform 12 hours shift working

Interested candidates, please click on “Apply Now”. Alternatively, you may email us detailed resume to [email protected]

Tempserv Pte Ltd

License No : 06C3745

Consultant In-Charge: Daniel Lee / EA Personnel No: R1989151

Job Responsibilities

· Coordination and preparation of all project artefacts through collecting, analysing, summarizing information and ensuring artefacts are delivered in accordance to the project delivery process and standards

· Assist in preparations of reports and dashboards (forecast reports, budget status, and other management related reports) at group level

· Monitoring progress of projects and highlight to Group Head of potential issues

· Coordinating and ensuring quality controls for the deliverables are met

· Track and review project financials for completeness and accuracy prior to submission, and assist project managers in procurement activities, including liaising with vendors

· Tracking expenses and predicting future costs

· Preparing and providing documentation to key stakeholders and internal teams

· Prepare meeting agenda, presentation materials and meeting minutes plus supporting documentation for management meetings

Job Requirements

· Bachelor’s degree in information technology, Computer Science or equivalent

· At least 5 years working experience in Project Management Office, banking environment and/or project management knowledge

· Meticulous, analytical and result oriented

· Good communication and inter-personal skills

· Well-versed with MS Power-point and MS Excel

· Familiarity with project portfolio management tool

· understand Project SDLC process

· Ability to multi-task and work under pressure

· Innovative and adaptable

· Willing to take on new challenges in a fast-paced environment

· A team player as well as able to work independently

Should you be interested kindly reach out to [email protected], EA License No.: 02C3423, Personnel Reg No.: R2199833

Vulnerability Research Analyst

Responsibilities:

• Research and analyze newly published security vulnerabilities to assess their severity and potential impact on the organization's systems and infrastructure.
• Conduct proof of concept testing for identified vulnerabilities to validate their existence and understand their exploitation potential.
• Utilize knowledge and experience with OWASP Top 10 vulnerabilities to identify, detect, exploit, and remediate security weaknesses.
• Perform vulnerability scanning using tools such as Tenable, Qualys, and others to identify security flaws in systems and networks.
• Demonstrate a excellent understanding of IPv4 and IPv6 networks and their associated vulnerabilities.
• Utilize Linux operating systems for vulnerability research and analysis purposes.
• Collaborate with cross-functional teams to prioritize and address identified vulnerabilities in a timely manner.
• Stay informed about emerging security threats, vulnerabilities, and mitigation techniques to enhance the organization's security posture.

Requirements:

• Bachelor's degree in Computer Science, Information Security, or related field.
• 3+ years of experience in vulnerability research and analysis, preferably in a cybersecurity or information security role.
• Familiarity with common security vulnerabilities and the ability to assess their severity and impact on business operations.
• Hands-on experience with running proof of concept testing for known vulnerabilities.
• In-depth knowledge and practical experience with OWASP Top 10 vulnerabilities, including detection, exploitation, and remediation.
• Proficiency in using vulnerability scanning tools such as Tenable, Qualys, and others.
• Good understanding of IPv4 and IPv6 networks and their associated vulnerabilities.
• Experience working with Linux operating systems.
• Excellent analytical and problem-solving skills.
• Effective communication and collaboration abilities to work with cross-functional teams.
• Relevant certifications such as CEH (Certified Ethical Hacker), OSCP (Offensive Security Certified Professional), or similar are a plus.

The Role:

My Client is a leading Corporate Bank we are looking for a Credit Risk Analyst to join the team in Singapore. Reporting to the CRO, you will be given the opportunity to work with global stakeholders and grow your career in a leading brand name within the Corporate Banking space industry.

Key Responsibilities:

• Assessing and analysing new and existing counterparties and minimize Credit Risk across the business
• Identify Credit Risks and recommend credit ratings, limits, credit structure and contractual terms to the senior leaders
• Managing relationship with Front Office (originators & traders) and ensure commercial and credit risk interests are understood and reconciled;
• Monitoring of trading exposures (individual and portfolio) on daily basis to ensure trading activity remains within approved limits;

You must:

• A bachelors degree in a reputable university
• At least 5 to 10 years of Credit Risk experience in a Commercial / Corporate Bank
• Strong understanding in trade financing and loans syndications.
• Strong understanding of Risk frameworks and tools
• Be able to work independently, while also being a strong team player

Take charge of this opportunity to welcome a new career challenge in 2024

EA Personnel No R1985201
BeathChapman Pte Ltd
Licence No 16S8112

Main Job Purpose:

Assists real estate investment, asset & property management and developer support software as their solution for financial accounting, consolidations, operations and reporting by working with our team of developers, project managers, account managers, and others.

Essential Job Results:

• Provides application support and assistance to existing Client in Asia Pacific.
• Ensures program’s designs meet requirements by working closely with the team that defines financial and operational requirements
• Fosters client relationships by providing the highest level of client satisfaction.
• Helps our clients determine the best ways to match their business model into our application by testing and documenting their requirement needs.
• Executes innovative project plans by training clients on new business process and/or system changes.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications.

Skills/aptitudes Required

• Understanding of at least one of the two below is a must:
• SQL (SSRS) and reporting tools
• Financial Consolidations and related GAAP, IFRS in a multi-entity real estate environment

Responsibilities:

• Research and analyze newly published security vulnerabilities to assess their severity and potential impact on the organization's systems and infrastructure.
• Conduct proof of concept testing for identified vulnerabilities to validate their existence and understand their exploitation potential.
• Utilize knowledge and experience with OWASP Top 10 vulnerabilities to identify, detect, exploit, and remediate security weaknesses.
• Perform vulnerability scanning using tools such as Tenable, Qualys, and others to identify security flaws in systems and networks.
• Demonstrate a excellent understanding of IPv4 and IPv6 networks and their associated vulnerabilities.
• Utilize Linux operating systems for vulnerability research and analysis purposes.
• Collaborate with cross-functional teams to prioritize and address identified vulnerabilities in a timely manner.
• Stay informed about emerging security threats, vulnerabilities, and mitigation techniques to enhance the organization's security posture.

Requirements:

• Bachelor's degree in Computer Science, Information Security, or related field.
• 3+ years of experience in vulnerability research and analysis, preferably in a cybersecurity or information security role.
• Familiarity with common security vulnerabilities and the ability to assess their severity and impact on business operations.
• Hands-on experience with running proof of concept testing for known vulnerabilities.
• In-depth knowledge and practical experience with OWASP Top 10 vulnerabilities, including detection, exploitation, and remediation.
• Proficiency in using vulnerability scanning tools such as Tenable, Qualys, and others.
• Good understanding of IPv4 and IPv6 networks and their associated vulnerabilities.
• Experience working with Linux operating systems.
• Excellent analytical and problem-solving skills.
• Effective communication and collaboration abilities to work with cross-functional teams.
• Relevant certifications such as CEH (Certified Ethical Hacker), OSCP (Offensive Security Certified Professional), or similar are a plus.

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in IT online software support & trouble shooting

- Entry level independent person that understand basic HR payroll or CPF concept can try as training will be provided

You will join the global analyst team, with the responsibility of developing a platform for the analysis of the global copper demand in the context of the rapidly evolving energy transition, geopolitical and macroeconomic landscape.
With the guidance of the senior analyst and management teams, you will be tasked with establishing an innovative approach to the analysis of the global copper market, with a strong focus on the emerging energy transition end-use segments.

You will work as part of the newly formed Energy Transition Commodities Team; thus, you will be given a blank canvas to formulate your research approach on and will not be constrained by any legacy analytical framework.

You will work closely with the specialist China Market Analyst, who will be responsible for forming the demand view for the country.

You will also be closely involved in reconciling the global market balance and forecasting copper prices.

Your core tasks will include:
• Developing an innovative global end-use copper demand methodology, with a strong focus on energy transition segments;
• Building up a world-class expertise (and building upon pre-existing work) in emerging end-use markets for copper, such as electric vehicles, charging infrastructure, solar and wind energy generation, next-generation electricity grids, BESS, heat pumps etc;
• Developing a methodology for modelling copper scrap generation, collection, trade, processing and direct use consumption;
• Utilising more traditional methodologies, like first-use/semis consumption and apparent consumption to corroborate your view of demand by end-use segment;
• Understanding and forming a robust view on macroeconomic trends;
• Developing a framework for the collection and analysis of high frequency demand indicators (premiums, utilisation rates, macro data) to inform a detailed view of the current demand conditions;
• Providing timely coverage and analysis of the impact of pertinent energy transition, policy, macroeconomic and geopolitical developments;
• Consolidating demand-side inputs for copper market balance updates;
• Helping to formulate forecast of copper prices;
• Developing a network of contacts on the demand side of the copper industry to support your understanding of ongoing market trends.
While, initially, your role will focus on the copper market, there will be future scope to establish yourself in a leadership position, overseeing an expanding team of demand analysts as the company moves into new energy transition metal markets like aluminium.
Further to this, you will also be expected to support the Sales Team and to help lead business development on behalf of the Energy Transition Commodities Team through identifying potential business opportunities, engaging potential clients and maintaining relationships with valued market participants.
Going forward, you will also have the opportunity to support consultancy assignments, working on bespoke advisory projects for a cross section of industry stakeholders, including leading mining companies, OEMs, financial and government organisations.
It is key that you are a motivated individual with an eagerness to understand the global energy transition and are driven to learn more and extend the company knowledge and product base.
As part of your role, you will be given the opportunity to travel, become a recognised global authority on the topics you cover, interact with senior management from leading companies in the industry, and regularly speak to and be quoted by various media organisations.

The company is a fast-growing organisation so there will also be opportunities for progression and job development.

In your role you will directly report to Project Manager – Energy Transition Commodities.
Key responsibilities
• Management of assigned forecast models
• Timely coverage of key market developments
• Engaging with the team to share insight and conduct data analysis
• Supporting the consulting team with bespoke projects
• Speak to media and at industry events and forums
Requirements
• 4+ years of experience in commodity demand modelling (preferably copper) and/or battery/EV/renewable energy markets
• Analytical mindset, drive for deeper understanding and growth of personal and company knowledge base of industry
• Strong understanding of macroeconomics
• Advanced in Microsoft Excel/PowerPoint
• Naturally organised and self-motivated individual
• Good communication skills: able to interact with the internal team and external clients
• To work within the start-up culture and mentality of the company, which can require continuing to operate and undertake day to day duties across various time zones and outside normal business hours when travelling abroad

Triple A Technologies Pte. Ltd. (“Triple-A”) offers a safe and easy-to-use crypto payment gateway that helps businesses increase their revenue by enabling crypto payments and payouts, giving them access to the spending power of the fast-growing 300m+ cryptocurrency users. Founded in 2017, Triple-A is licensed by the Money Authority of Singapore and complies with the highest international standards for Anti Money Laundering (AML) and Know Your Customer (KYC).

We are seeking a highly motivated and detail-oriented individual to join the KYC Team as a KYC/CDD Analyst. The primary responsibility of this role is to perform client onboarding, periodic review and ongoing name screening, ensuring compliance with applicable regulatory requirements, industry best practices, and internal policies. The KYC Team supports and works closely with Business Development, Compliance and Legal departments. The selected candidate will report to the Lead of the KYC Team.

The responsibilities includes the following:

Client Onboarding

• Conduct comprehensive due diligence on new clients to assess their suitability for onboarding.
• Collect and review client information, including constitutional and identification documents, ownership structures and Source of Fund/Source of Wealth.
• Verify client identities and assess their risk profiles based on provided information.
• Identify potential risks associated with the business relationship and escalate any red flags or concerns.

Periodic Review

• Perform periodic reviews of existing client accounts to ensure ongoing compliance.
• Conduct updated KYC checks, reviewing client information and documentation.
• Determine the risk level associated with each client and take appropriate actions based on findings.

Ongoing Name Screening

• Investigate and resolve any potential name screening hits generated by the ongoing batch screening.
• Identify and implement necessary due diligence measures in the event of any true name hits.
• Stay updated with regulatory changes and maintain knowledge of current watchlists and sanctions lists.

Documentation and Record-Keeping

• Maintain accurate and up-to-date records of all KYC activities and findings.
• Collaborate with Compliance and Legal to ensure adherence to applicable regulations and policies.
• Assist in the development and implementation of enhanced KYC processes and procedures.

The Candidate

• Bachelor's degree in finance, business administration, or a related field.
• At least 1 year of experience in a similar KYC role within the financial sector, preferably in the Payments industry.
• Strong understanding of AML and KYC regulations and best practices.
• Knowledge of watchlists, sanctions lists, and name screening tools.
• Understanding of risk assessment and mitigation principles.
• Strong attention to detail and ability to work with a high degree of accuracy.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Understanding of cryptocurrency, blockchain technology, and related regulatory frameworks is a bonus.

Job Objectives

The Process Assurance Team is within Group Banking Technology (GBT), supporting bank’s Project, Development and Technology Delivery teams to ensure process compliance to System Development Methodology (SDM) process.

The team acts as an assurance gate for SDM major milestones to ensure entry & exit criteria are met and is responsible to review the quality of the artefacts such as functional & design specification, testing documents and others project deliverables.

This position serves as a Process Assurance Analyst for the software delivery assurance as per the established processes and guidelines, the lead will drive process compliance to all the software releases into production. The lead will also contribute to drive continuous improvements withing Software Delivery Processes.

The candidate must be skilled in verbal and written communication, as the position interfaces directly with senior project managers and delivery managers. The position requires attention to detail and accurately articulating impact in a non-technical and technical manner. Prioritizing tasks and shifting focus under pressure is critical as the team works through various competing high priority projects and releases.

Key Responsibilities

• Independently plan, conduct, and coordinate process assurance assignments, involving waterfall and agile projects. Review progress and evaluates results, which are communicated to the Project Manager and key stakeholders.

• Independently leads and plans interaction with project managers and delivery leads to establish/execute process assurance plans.

• Plans and implements recommendations for major improvements to existing processes and procedures.

Key Requirements

• Degree in computer science/engineering or related disciplines.

• > 3 years of hands-on application development experience in the banking industry, preferably led a development team before.

• Audit / Technology Risk Management experience

• Ability to communicate plans and deliver timely effective information to leadership and key stakeholders.

• Strong written and verbal communication skills.

KEY ROLES AND RESPONSIBILITIES

• Ensure enhancement of SOC for cyber threats monitoring, detection, analysis and response through the use of threat intelligent and automation

• Project management and Vendors Management

• Drive continuous improvement of Incident Response Framework, Incident Response Plan, Event Management, Standard Operation Procedure, Playbook and etc. for cybersecurity operations and incident response

• Perform advanced trend, pattern and statistical analysis to project future technical cyber threat scenarios

• Synthesize multiple information sources and analysis reports into a holistic view of potential threats

• Conduct in-depth research into cyber security issues of industry- or nation-wide significance

• Produce findings to help initialize or support law enforcement and counterintelligence investigations or activities

• Establish incident management procedures for the detection, reporting and handling of incidents

• Develop a playbook for cyber incident management

• Perform the remediation and resolution of cyber incidents at the organizational level

• Direct post-mortem activities following critical incidents

• Work closely with internal and external parties to manage the operation of SOC

• Manage security operation to ensure implemented security technologies and controls are effective and adequate to protect our infrastructure/business

• Track and analyse cybersecurity metrics for effectiveness, benchmarking and management reporting.

QUALIFICATIONS & EXPERIENCE

• 3-5 or more years of experience in running security operations including management of Security Operation Center (SOC).

• Technical know-how and experience in IT security solutions such as (but not limited to) and at least operated in more than one of the followings:-

• Network Security : F/W, IPS, VPN, UTM, NAC

• Knowledge in Checkpoint, Juniper, Cisco, Aruba and Fortigate, CyberArk, Tripwire, will be an added advantage

• Content Security : WEB Security, Anti-Spam/Anti-Virus

• End point Security : Anti-Virus/Malware, Host base IPS, DLP, BitLocker

• Security Information Management: SIEM, Security management, Forensics

• Advance Persistence Threat Solution

• Experience in conducting detailed cyber security events investigation and analysis including leading and responding to cyber security incidents

• Familiar with Kill Chain methodology, MITRE Att&ck, NIST Cybersecurity Framework, ISO 27001, 27002 and etc.

• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Job Brief

Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment?

We are looking for a talented system support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our company. You will be supporting business users during troubleshooting activities as well as interacting directly with different mobile platform, and software to provide updates and patches.

We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging office environment.

Responsibilities

• Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
• Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
• Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.
• Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or internal task force discussions when possible.
• Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
• Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
• Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
• This role requires working on a 24/7 shift roaster, candidate must be flexible to work on shift when required (including PH & weekend).

Requirements

• Qualification in Computer Science or equivalent
• Willing to work on 12 hours rotating shifts including weekends and public holidays
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
• Experience in supporting fintech related software applications is a plus
• Having domain knowledge in blockchain technologies, capital markets technology, and financial payments technology would be advantageous
• Experience with some programming languages(HTML, JAVA) will be an added advantage
• Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation.
• Excellent interpersonal skills, team player

Job description

• Leading regional financial institution
• Focus in Information Security Compliance, Policy & Control
• Open to IT professionals with passion in InfoSec Control and Risk Management

Reporting to Head of Information Security & IT GRC, here are your responsibilities:

• Collaborate with the cybersecurity team to develop and execute the annual information security action plan.
• Establish and maintain an efficient incident reporting and tracking system, overseeing corrective and improvement measures.
• Monitor and provide guidance on the effectiveness of information security workflows and controls.
• Lead information security projects and automation initiatives in Asia.
• Manage outsourcing matters across BUs in Asia and oversee outsourcing requirements
• Conduct annual on-site reviews of BUs in Asia.
• Support compliance efforts under Singapore’s PDPA, including policy communication, query management, and liaison with regulatory authorities.
• Report to the Board and management on adherence to laws, regulations, and information security policies.
• Review and update regional information security and outsourcing policies to ensure compliance.
• Develop training materials to enhance information security awareness.
• Design, develop, and maintain automated compliance and information security workflow management systems.
• Manage regional reporting tools and consolidate results.
• Prepare reports and documents for internal committee meetings.
• Collaborate with the Compliance team on various compliance-related initiatives.
  

Requirements:

Bachelor's degree in computer science or related disciplines
Preferred certifications: CISM and/or CISSP.
3+ years of experience in information security or IT risk management
Strong understanding of information security risks, controls, processes, and trends.
Experience in project management.
Familiarity with regional information security regulations and the insurance sector.
Understanding of Asian cultural and business dynamics.

If you are interested in the above job or related information security opportunities, please kindly send your updated CV to [email protected]

Reg No.R1981018

BeathChapman Pte Ltd

Licence no. 16S8112

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Back-End - SQL Server

Responsibilities

• Designing database tables

• Creating views, functions and stored procedures

• Writing optimized SQL queries for integration with other applications

• Creating task schedules for use in automation

• Creating SSIS projects for ETL (Extract, Transform, Load),

• Creating reports in SSRS

• Optimize and maintain legacy systems

• Modify databases according to requests and perform tests

• Monitoring and managing user enquiries and issues on the systems helpdesk

• Troubleshooting system issues

• Extraction of reports as per the business requirements

• Support existing systems

Requirements

• In-depth knowledge on SQL server 2016 or above

• Hands-On experience on writing stored procedures, performance tuning and troubleshooting

• Experience with Microsoft SQL Server Reporting Services (SSRS) , Integration services (SSIS)

• Familiarity working with .Net Framework, JavaScript, HTML

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

A market leader in the Life-Sciences Industry is seeking a Senior Revenue Analyst to join their fast-growing organisation.

This is a global role, whereby you will be driving the in-depth revenue analysis and ensuring compliance with revenue recognition policies, leading process improvements in data-visualisation tools (e.g. Power Bi, Tableau), and continuously monitoring revenue activities, with strong stakeholder management with the commercial sales team. This involves providing technical accounting advice and the review of contracts to be in compliance with revenue recognition policies.

The qualified individual will have a minimum degree in Finance or Accounting, with at least 4 years of working experience in revenue analysis. Data-Analytics experience like Power Bi or Tableau is a must have. You are also a team player with excellent communication skills.

If you are keen, please click on the link to apply or email me with your updated CV at [email protected]. Alternatively, if you are looking out within the finance space, feel free to send across your resume.

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year customer service or call center experience

- Entry level independent person that understand basic HR payroll or CPF concept can try as training will be provided