Job Description

• Work closely with PM to build proprietary systematic trading models to trade cross commodity products and/or other asset classes like equities.
• Work closely with Quant Strategist to build and maintain systematic trading platform, improve existing models and contribute to new trading ideas about the market.
• Prepare regular research papers, as needed, and ensure that the trading team stays updated with market trends and news.
• Produce ad hoc analysis based on short term market developments.
• Assist in the preparation of trading activity reports, evaluation and back test reviews.

Job Requirements

• Strong academic record in Computer Science, Statistics, Mathematics, Chemical Engineering, Finance, Economics, or a related field
• Strong mathematical and statistical modeling skills preferred
• Prior experience in a position applying advanced quantitative techniques in solving highly complex data intensive problems, in areas including fundamentals quantification, systematic trading strategy
• Ability to complete comprehensive commodities research
• Knowledge of derivatives, empirical anomalies, macroeconomic analysis and market micro-structure preferred
• Quick self-learner, able to work independently, under tight deadlines, under the guidance of PM
• Self-motivated, organized, good planning and coordination skills
• Highly proficient in Python, C# or other OOP languages
• Be able organize data efficiently and extract the most value out of them
• Excellent interpersonal and communication skills

Job Discription:

o Support the preparation and review of financial statements for Australia, New Zealand, Japan and Taiwan, ensuring accuracy, and alignment with accounting standards.

o Prepare and file various reports such as taxable payments annual reports, to meet income reporting obligations across APAC countries.

o Collaborate with global data teams, using SQL and query builder to reconcile data with financial records.

o Coordinate and compile essential documentation and financial records to ensure readiness for audits by APAC tax authorities.

o Review financial statements, tax return, transaction data, and other necessary documents to fulfil information requests from tax authorities.

o Conduct quarterly reviews of financial data and tax payments to ensure compliance with local statutory and tax requirements.

o Coordinate with cross-functional teams to resolve issues or discrepancies identified during audits and implement necessary corrective actions.

o Monitor and stay informed about regulatory changes across APAC that could impact tax reporting and compliance requirements.

Job Requirements

o 3-5 years of experience in financial reporting, tax compliance, or auditing, preferably within the APAC region.

o Bachelor’s degree in accounting, Finance, or a related field. A master’s degree or ACCA certification is a plus.

o Strong understanding of APAC tax laws, accounting standards, and compliance requirements.

o Excellent analytical skills, attention to detail, and the ability to manage and interpret large datasets.

o Proficiency in Excel, tax reporting tools, and financial systems.

o Strong organizational skills for managing multiple reports, audit documentation, and tax filings across APAC countries.

Roles & Responsibilities:

• 7 years of experience in financial services, with a focus on Murex risk management.
• Proven experience in configuring and maintaining the Murex risk engine.
• Strong understanding of market risk management principles, including VaR and stress testing.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Familiarity with Market Risk Aggregation (MRA) and Market Risk Engine (MRE) configurations.
• Knowledge of regulatory frameworks, particularly FRTB.
• Excellent communication and stakeholder management skills.

Assistant Teacher

Work Location: Tampines, Macpherson, Changi, Aljunied, Pasir Ris, Bedok

Work Days: 5 Days

Salary: $1500 - $2000

Job Description

• Conduct lessons according to our pre-school curriculum and enrichment programme.

• Carry out progress monitoring of children.

• Classroom management and maintaining a pleasant learning environment.

• Setting up learning corners.

• Carrying out routine care duties.

• Organizing and participate in centre events.

• Ensuring the safety and hygiene of children.

• Work closely with other teaching staff in the class in carrying out the duties.

• Build and maintain close partnership with parents.

• Assist in other ad-hoc duties or initiatives.

Requirements

• Certificate in Infant/Toddler Care & Development (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY)

• Candidates who are currently undergoing HCIC/ACEY are welcome to apply

• Preferably with relevant experience in teaching infant and toddlers.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Position: Desktop Support Engineer (Band 1)
• Working Location: Tuasx2 / Jurong / Changi (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2500-$2800

Interested applicants can also send your resume to WA: +65 88278712(Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

Job Summary:

We seek a proficient Application Support Analyst with good experience in offering technical support and aid for our clients' tailored software applications.

Mandatory Skill-set :

• Diploma/ Degree in Computer Science, Business Information Technology, or related disciplines;
• At least 3+ years of working experience in Application Support;
• Hands-on experience working on SQL, Linux/ Unix;
• Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
• Experience in supporting Microsoft application framework;
• Excellent communication and stakeholder management skills;
• Good critical thinking and analytical skills.

Desired Skill-set:

Exposure to CRM systems, and digital signage/inventory systems.

Responsibilities :

• Handle IT Incidents, Requests, and Escalation processes and troubleshoot and resolve system application problems;
• Provide technical expertise in analyzing and providing the best solution on complex technical issues in a timely and efficient;
• Engage with various teams on resolution and maintain effective communication between stakeholders;
• Manage vendor performance through service level management;
• Enhance existing support process to maintain/improve service level and quality;
• Support audit and compliance-related activities.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

About the Centre for Research in Health Systems Performance (CRiHSP)

Optimizing the performance of health systems is essential to ensuring the wellbeing and longevity of populations worldwide. Singapore is particularly well placed to lead research in this field as its health system has been consistently ranked as one of the best in the world based on independent evaluation with the Global Burden of Disease data. The new Centre for Research in Health Systems Performance (CRiHSP) aims to advance research in this area within the Yong Loo Lin School of Medicine of the National University of Singapore (NUS) as the leading centre for research in health systems in Asia with the following core functions:

1. Research: empirical and methodological research and evidence synthesis on health systems performance with a particular focus on Value Based Healthcare.
2. Health policy intelligence: health policy impact analysis aimed at policy makers, service providers, researchers, and the wider public.
3. Capacity building: formal postgraduate programme (from certificates to PhD), fellowships, mentoring, on-the- job and ad hoc training
4. Contributing to improving NUHS performance: expert advice on the development, implementation, and evaluation of flagship initiatives (including Healthier SG) aimed at making step changes in NUHS performance, and programme evaluation

The multidisciplinary team of researchers in health systems (health services and policy researchers, data scientists, social scientists, and others), and administrators working in CRiHSP will provide an exciting and dynamic place in which people of diverse backgrounds collaborate towards the common goal of achieving excellence in Health Systems Research. The team will further benefit from a significant expansion in related fields and collaborations with the Department of family Medicine at the National University Health System (NUHS), the new Centre for Sustainable Medicine (CoSM) and the Centre for Behavioural and Implementation Sciences Interventions (BISI) at the School of Medicine and the Saw Swee Hock School of Public Health.

Duties and Responsibilities

The Research Associate will have the following duties:

• Contribution to the management of research activities including grant and IRB/DSRB applications, budgeting, planning and monitoring project timelines and generally support project management and coordination and liasing with internal and external stakeholders
• Conduct literature reviews, including collation and synthesis of the literature
• Conducting policy analysis: problem definition, data gathering, stakeholders identification, describe policies, assess alternatives, evaluate their impacts using qualitative and quantitative methods and develop clear recommendations in the for of policy briefs
• Contribute to and lead (where appropriate) protocol, manuscript and report timely writing, editing and submission.
• Present work for feedback and dissemination at workshops or conferences locally and/or internationally

The post holder will be expected to be flexible in their role as the CRiHSP´s capacity evolves.

NUS offers highly competitive remuneration packages. The successful applicant will be offered an annual salary plus benefits commensurate with his or her qualifications, experience and expertise and may have access to travel support to disseminate research outcomes at international academic conferences.

The position is full-time for 1 year in the first instance, depending on project commitments and candidate’s career objectives.

Qualifications

Applicants will be evaluated based on the following selection criteria:

Qualifications

• Masters in Life Sciences, Health & Social Sciences, with emphasis in Policy Analysis

Experience

• Experience in planning, managing and implementing healthcare-related research projects, from conception to completion, in a University setting (essential)
• Demonstrated experience in conducting policy analysis on range of topics and development of policy briefs for a range of stakeholders (essential)
• Track record of publishing in international peer-reviewed journals (desirable)
• Researchers with existing research activities related to policy analysis aimed at stakeholders in Asian countries are particularly encouraged to apply

Qualifications

Skills and Personal Attributes:

• Strong communication skills in English, both written and spoken (essential)
• Ability to work independently and as part of a multidisciplinary team (essential)
• Highly developed problem-solving skills and adept at managing complex problems (essential)
• Outcome-orientation with excellent organizational and project management skills, and attention to detail (essential)
• Ability to work with culturally diverse populations (essential)

Interested candidates should submit a detailed CV (personal particulars, academic and employment history, full list of publications, contacts details of three (3) referees) and cover letter outlining their motivation and suitability for the project addressing each of the criteria outlined above. Only shortlisted candidates will be notified. Applications will be considered on a rolling basis until a suitable candidate is found.

The application should include a CV and a cover letter that describes the applicant’s specific interest in joining the team. Only shortlisted candidates will be contacted.

Informal enquiries can be made to Prof Jose M Valderas at [email protected].

The Group Treasury Analyst in Front Office will be primarily responsible for supporting Treasury activities.

Key Responsibilities

Foreign Exchange

• Negotiate and execute money market and foreign exchange transactions (Spot, Forward, Balance Sheet and Cashflow Hedges) with various banks.
• Work closely with Foreign Exchange Risk Management AGM in terms of monthly and semi or yearly hedging requirements review.
• Review BOA pool mix of currencies and interest to maximise cost vs interest. Ensure timely updating of monthly FX swap file for management analysis.

Banker’s/Parent’s Guarantee

• Liaise with internal stakeholders (Finance team/Group Corp Legal) and banks on the issuance/renewal/discharge of Banker’s Guarantee (BG) and Parent Guarantee (PG) within the deadline to meet business needs.
• Manage the streamlining of BG/PG process and guideline with Group Corp Legal and regional Finance team.
• Familiarize and update accordingly Group BG/PG Policy and Procedure.

Working Capital

• Active management of Group’s working capital tools such as Receivable Purchase Program (RPA) and Corporate Card Programs.

Others

• Proper cash management of the Group’s Multi-Currency Notional Pooling (MCNP) structure which includes timely updating of cash flow position (update loan drawdown/repayment, interco settlement, fund transfers etc..) and forecasting.
• Ensure proper maintenance of Treasury Management System Kyriba data to facilitate monthly
• Corporate MMR reporting of FX and contingent liabilities.
• To work closely with Back Office to ensure to meet timeline for delivery of jobs such as fund transfers, RPA repayment, keying cashflow hedges/balance sheet hedges trades into Kyriba.
• Build strong rapport with banks and internal stakeholders/external service providers.
• Participate in adhoc projects and initiatives.

Requirements

• Bachelor in Banking and Financial, Business or Accounting
• Minimum of 3 years of relevant Treasury experience
• Proficiency in MS office applications, especially MS Excel and PowerPoint
• Experience in execution of foreign exchange, banker’s guarantee, parent’s guarantee and cash management
• Strong numerical and analytical skills, problem solver
• Good to have Treasury Management System Kyriba knowledge
• Prior working experience in fast-paced environment and Regional/Group Treasury Center will be an advantage

You will be working closely with the Business Lead and IT Team to support our regional data warehouse projects, playing an active role in requirements gathering and user acceptance testing. You will also be working closely with a team of junior actuarial data analysts to set up the company’s systems to process and consume bordereaux data provided by clients and provide extracts, reports and business insights to down-stream users.

Your Role:

• Assess data quality in the region and for the robust processing of data
• Provide actuarial and business input to the IT Team during requirement-gathering exercises
• Use actuarial and systems knowledge to assess proposed IT solutions
• Plan, support and actively manage the User Acceptance Testing of system changes
• Set up the regional systems to consume the data provided by selected cedents
• Support other members of the Data Team in expanding their actuarial and insurance knowledge
• Liaise with local offices throughout the region, as and when necessary
• Support the change management function in relation to data systems and processes
• Work with other members of the Data Team to analyse available data and to develop dashboards and reports, communicating relevant insights to senior management

Your Profile:

• Nearly-qualified / recently-qualified actuary with 5 to 10 years of experience in life reinsurance
• Thorough understanding of life insurance principles and products in the region
• Proven knowledge and hands-on experience in managing and contributing to IT projects,
• Possess technical computing skills such as SQL and Data Services
• Good analytical abilities and proficient in resolving challenges
• Fluent in English (both verbal and written business level)

Our Benefits:

• Flexible and Hybrid working arrangements
• Generous annual leave allowance
• Competitive dental, life and health insurance coverage

At Munich Re, we embrace, and value, the interaction of diverse backgrounds, experiences, perspectives and thought. This interaction is our foundation. Of our open culture and spirit of partnership. Of how our teams are built and cultivated. Of how we are supported and developed. And at the centre of this interaction is each of us.

✉️ [email protected]

Role: PMO - 12 months Renewable contract

Location : Changi Business Park

Benefits:

• Renewable contract (Performance-based, with possibility of conversion to perm)
• Medical Insurance Coverage
• Leave credits

Responsibilities:

• Manage project budget and oversee headcount processes within the Project Management Office (PMO), ensuring compliance with financial regulations.
• Collaborate with stakeholders and project managers to meet strict monthly timelines and achieve investment deliverables, proactively addressing potential escalations.
• Develop and refine financial and operational reports to support project decision-making.
• Present financial insights to the Tech Lead, highlighting project performance, risk assessment, and areas for improvement.
• Provide financial guidance to project teams, ensuring compliance with financial policies and procedures.
• Assist in monthly forecast updates and generate purchase orders to support platform operations.

Qualifications:

• A Bachelor’s degree or diploma, preferably in Business / Commerce
• Minimum of 5 years in Accounts Payable and/or Contract management or PMO
• Previous experience in financial governance roles for of work will be an added advantage
• Knowledge of PMO analyst, finance processes, risk and project management standards
• Knowledge of financial& business analysis skills
• Familiarity with Coupa will be an added advantage
• Attention to details
• Team player with good communication skills
• Solid skills in MS Office

about the company

Our client, one of the largest international life insurance companies and offering insurance coverage for individuals and businesses.

about the job

In this position as a Claims Analyst, you will be responsible and manage high value and complex claims referred from either the Account Managers or the company's existing clients which are based globally across Asia, US and Europe region.

You will be responsible for providing medical advice in terms of claims insurance adjudication, supported by the reinsurers’ Chief Medical Officer where appropriate and to make decisions and recommendations on complex medical claims/high value claims (including Controlled Claims referred by Partners), within the delegated authority.

The ideal incumbent will also be expected to support the product development and design for existing and new Insurance Clients in particular with regards to Policy Wording and Claims Practices including the delivery of operational processes and claims related training.

**Office is located at central CBD

**Client offers excellent medical benefits + bonus

** Hybrid work arrangement, good work life balance and excellent environment

skills and experience required

• Ideally some medical background with experience in nursing or allied health professionals
• Strong knowledge of healthcare and insurance markets
• Experience with health insurance claims handling
• Good written and communication skills for effective claims handling toward all stakeholders
• Ability to make good judgement and claims decision

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

Responsibilities

• Client Consultation: Partner with clients to develop functional and digital banking solutions.
• Requirement Gathering: Collect, analyze, and translate business requirements into functional specifications or user stories.
• Process Improvement: Assess business processes and propose solutions to optimize efficiency and performance.
• Workshop Facilitation: Lead functional workshops to achieve design outcomes.
• Journey Design: Map customer journeys and operational processes for end-to-end banking functions.
• Product Backlog Management: Support product owner in maintaining a well-organized backlog.
• Cross-functional Collaboration: Work with development, testing, and deployment teams, managing dependencies.
• SDLC Advisory: Provide guidance on systems development lifecycle (SDLC) activities.
• Testing & Documentation: Create test cases, review results, and document project deliverables.

Qualifications

• Education: Bachelor’s degree or equivalent.
• Experience: 5+ years in banking business analysis; strong knowledge in Core Banking, payments, billing, and general ledgers.
• Methodologies: Skilled in Agile/Waterfall; ITIL, Scrum experience is advantageous.
• Skills: Strong analytical and project management skills, clear communication abilities.
• Languages: Proficiency in both Chinese and English, essential for collaborating with offshore teams.

EA License Number : 11C4879

Responsibilities:

• Responsible for conducting laboratory tests and analysis on oil and gas / chemical (OGC) samples using prescribe standard laboratory test method, techniques and instruments.
• Interpret and report test results accurately and timely based on test method. Maintain detailed records of all analysis performed.
• Complete all laboratory reports as applicable.
• Ensure compliance with safety protocols, quality control procedures, and regulatory guidelines.
• Understand and keep updated with all laboratory safety, reporting techniques and analysis methods.
• Perform all other duties and responsibilities as assigned.

Requirements:

• Diploma / Degree in Science / Chemistry or related field.
• Equivalent work experience in OGC industry or a laboratory environment.
• Ability to understand ASTM standards and procedures.
• Must be able to work with all chemicals, petrochemical, and petroleum products.
• Must be able to differentiate colors accurately by sight.
• Ability to work effectively under pressure, while directing numerous projects concurrently with different deadlines.
• Good interpersonal and communication skills with demonstrated ability to communicate effectively.
• High level of accuracy is required, with special attention to details.
• Able to multi-task.
• Must have positive attitude and good teamwork.
• Ability to adapt to Good Lab Practice.
• Have initiative to perform housekeeping before and after work.
• Position requires a dependable and reliable individual, whose daily presence adds to the success of the department.
• Required to work under a rotating 12 hours’ shift.

Additional Information:

• Training will be provided for suitable candidates without experience.
• Salary commensurate with experience & skills.

Qualified or interested candidates, please submit your updated resume in MS Word / PDF format to [email protected]

We regret to inform you that only shortlisted candidates will be notified.

Please include the following in your resume (if any):-

• Last drawn / current and expected salary.
• Reason(s) for leaving previous / current company.
• Education background.
• Work experience in point forms.

• Technical Support Chemist (Segregation)
• Salary: S$3,200 – S$3,600
• Working Hours: 5 Days Monday to Friday: 8am to 5pm
• Location: Tuas, West Singapore (Company Transport / Transport Allowance $120 if candidate possess own transport)

Interested applicants can also send your resume to WA: +65 8016 4051 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Requirements

• Degree in Engineering or Chemistry
• At least 2 years relevant experience

Job scope
To supervise and support the functions of incoming waste segregation including bulk waste and loose waste as well as weighbridge.
To constantly monitor improve the department performance.
To conduct periodic review of existing workflows and procedures, and make recommendations for improvements and executing the improvement plans.
To supervise and ensure the effectiveness and smoothness of waste unloading, segregation and distribution.
Daily and regular inspection of the plant processes and monitor the working area 5S and TPM activities, safety and discipline at works, machineries and equipment conditions.
Ensure incoming waste streams being checked properly for suitable treatment processes and current safe work procedures are suitable for handling by operation staff.
As the core coordinator, lead and monitor the communication flow among internal departments on incoming waste discrepancy and revise related SOPs accordingly.
To evaluate and develop new treatment methods and handling procedures for new and unknown wastes, and review of operation costs and regular update to management.
To implement and supervise correct EHS practices within the department.
To work with resale for arrangement of recovered products to minimize the storage.
To prepare and analyse daily and monthly operation records/reports (e.g., cost, productivity, quality, nonconformance, etc) on plant processing and maintenance.
And follow up necessary corrective actions and monitor consistently to relevant department staffs to follow up closely.
Regular briefing / training to be conducted to department staffs for safety handling of high flammable solvent, MSDS, PPE requirement and risk assessment before operations.
To activate emergency response team of operation and maintenance staffs and response to any in house spill and fire incident if in case of emergency.
To liaise with EHS department to ensure fellow dept staff are upkeep with method of handling and emergency equipment usages in terms of spills and fire incident and to conduct regular practice and drill exercises with different scenarios to workers so that they are well familiar in emergency to response in time.
To ensure all fellow staffs are well trained according to OJT program and ensure they can follow up SOPs and work safely.

Secondary responsibilities

• To undertake any other tasks assigned by the Management from time to time.
• As an ISO committee member, to develop and implement documents for operation procedures, such as SOP, RA and MOC, SWP and participate in auditing the various departments as an Internal Auditor

Company Overview:
Real Estate Analytics Pte Ltd (REA) is a leading provider of data-driven insights and advanced analytics for the real estate industry. We leverage cutting-edge technologies to deliver valuable solutions that empower real estate professionals to make smarter, data-backed decisions. Our mission is to transform the real estate landscape by offering a suite of tools designed to enhance market analysis, valuation accuracy, and investment strategies.

Job Description: Product Support Manager
We are seeking a highly skilled and motivated Product Support Manager to lead our product support team. This role is responsible for ensuring exceptional customer service, optimizing support processes, and collaborating closely with cross-functional teams to improve our product and enhance user satisfaction. The Product Support Manager will serve as a key liaison between customers and product teams, identifying and resolving issues, implementing best practices, and driving continuous improvement in product support.

Key Responsibilities:

• Oversee the daily support operations, ensuring that customer inquiries, issues are handled effectively and promptly
• Identify opportunities to streamline support workflows, reduce response times, and improve the quality of support services
• Collaborate closely with database team, product developers and sales team to provide insights from customer feedback to achieve product improvements and feature requests.
• Develop and maintain a comprehensive knowledge base for all company products, FAQs, and support documentation for customers and internal teams.
• Capture and analyse customer feedback to identify pain points, common issues, and improvement areas.
• Communicate these insights to relevant teams to enhance product quality.
• Act as the point of contact for complex or high-impact customer issues and escalations, providing guidance to support staff and direct resolution

Qualifications:

• Bachelor’s degree in business, Information Technology, or a related field (or equivalent experience).
• 4+ years of experience in customer or product support, with at least 2 years in a managerial or leadership role.
• Strong technical aptitude, with the ability to understand complex product functionality and troubleshoot issues effectively.
• Experience with support platforms and CRM systems (e.g., Jira, Confluence, Zendesk, Salesforce, Freshdesk).
• Proven leadership and people management skills with experience in team development and performance management.
• Exceptional communication and interpersonal skills, with a customer-first approach.
• Analytical mindset with the ability to leverage data to drive decisions and improvements in support processes.
• Problem-solving abilities with experience in handling high-stakes escalations and working with cross-functional teams to resolve customer concerns

Role:

Technical Support Chemist (Segregation / Up to $3600)

• Salary: S$3,200 – S$3,600
• Working Hours: 5 Days Monday to Friday: 8am to 5pm
• Location: Tuas, West Singapore (Company Transport / Transport Allowance $120 if candidate possess own transport)

Requirements

• Degree in Engineering or Chemistry
• At least 2 years relevant experience

Job scope

• To supervise and support the functions of incoming waste segregation including bulk waste and loose waste as well as weighbridge.
• To constantly monitor improve the department performance.
• To conduct periodic review of existing workflows and procedures, and make recommendations for improvements and executing the improvement plans.
• To supervise and ensure the effectiveness and smoothness of waste unloading, segregation and distribution.
• Daily and regular inspection of the plant processes and monitor the working area 5S and TPM activities, safety and discipline at works, machineries and equipment conditions.
• Ensure incoming waste streams being checked properly for suitable treatment processes and current safe work procedures are suitable for handling by operation staff.
• As the core coordinator, lead and monitor the communication flow among internal departments on incoming waste discrepancy and revise related SOPs accordingly.
• To evaluate and develop new treatment methods and handling procedures for new and unknown wastes, and review of operation costs and regular update to management.
• To implement and supervise correct EHS practices within the department.
• To work with resale for arrangement of recovered products to minimize the storage.
• To prepare and analyse daily and monthly operation records/reports (e.g., cost, productivity, quality, nonconformance, etc) on plant processing and maintenance.
• And follow up necessary corrective actions and monitor consistently to relevant department staffs to follow up closely.
• Regular briefing / training to be conducted to department staffs for safety handling of high flammable solvent, MSDS, PPE requirement and risk assessment before operations.
• To activate emergency response team of operation and maintenance staffs and response to any in house spill and fire incident if in case of emergency.
• To liaise with EHS department to ensure fellow dept staff are upkeep with method of handling and emergency equipment usages in terms of spills and fire incident and to conduct regular practice and drill exercises with different scenarios to workers so that they are well familiar in emergency to response in time.
• To ensure all fellow staffs are well trained according to OJT program and ensure they can follow up SOPs and work safely.

Secondary responsibilities

• To undertake any other tasks assigned by the Management from time to time.
• As an ISO committee member, to develop and implement documents for operation procedures, such as SOP, RA and MOC, SWP and participate in auditing the various departments as an Internal Auditor

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Overview:

We are seeking for a skilled and motivated individual to join our vibrant and dynamic team as our in-house IT Support Specialist.

As an established interior designing and renovation company with around 50 executives, we are committed to deliver exceptional services and transforming spaces into inspiring environment.

The primary responsibilityvof this role is to provide technical assistance and support to our employees, ensuring seamless operations and efficient utilization of IT resources.

Your expertise will contribute to the success of our company by maintaining a robust IT infrastructure and resolving any technical issues that may arise.

Job Description & Requirements:

· Provide first-level technical support to employees through various channels such as in-person, phone, email, or remote access tools.

· Diagnose and resolve hardware and software issues, including desktops, laptops, printers, mobile devices, and other peripherals.

· Perform technical escalation to 3rd party vendor.

· Install, configure, and upgrade computer hardware, operating systems, and software applications.

· Set up and maintain user accounts, permissions, and security settings.

· Assist in the management and maintenance of the organization's network infrastructure, including switches, routers, and wireless access points.

· Monitor and respond to system alerts, ensuring the availability and optimal performance of all IT systems.

· Collaborate with 3rd party vendor to implement and maintain backup, disaster recovery, and security protocols.

· Document and maintain IT inventory, including hardware and software licenses, and track service requests and resolutions using a ticketing system.

· Provide training and guidance to employees on the effective use of hardware, software, and other IT tools.

· Stay up-to-date with the latest trends and technologies in IT support and recommend improvements to enhance the organization's IT infrastructure and processes.

About the Role

The Team Lead, Application & Development will oversee the organisation’s application services team, ensuring seamless operation and alignment with enterprise standards to meet business goals. This role is key in managing both in-house and outsourced systems, ensuring they perform as expected and deliver value to the organization.

In addition to managing the team, the Team Lead will take charge of the company’s application portfolio, overseeing its development, implementation, and ongoing maintenance. A solid understanding of application development processes, project management, and team leadership is essential to succeed in this position. The successful candidate will ensure our applications effectively support the organization’s needs and enhance customer experience.

Key Responsibilities

• Lead a team of application developers, analysts, and support staff, providing mentorship, guidance, and ongoing support.
• Develop and implement strategies for application management that align with the company’s business goals.
• Oversee the entire application development and support lifecycle, from requirements gathering and design through to deployment, maintenance, and support.
• Manage incident, problem, and change processes, ensuring production readiness and driving improvements in automation, simplification, capacity, and performance.
• Monitor application performance, availability, and security, swiftly addressing any issues.
• Collaborate with stakeholders to define project scopes, objectives, and deliverables, ensuring alignment with business needs.
• Stay informed on industry trends and best practices, driving continuous improvement within the team.
• Build and maintain effective relationships with internal and external stakeholders to facilitate clear communication and collaboration.
• Manage vendor relationships, including contract negotiations, performance assessments, and issue resolution.
• Prepare and manage the application services budget, allocating resources efficiently and ensuring cost control.
• Provide regular performance and project progress updates to senior management.

Qualifications and Skills

• Minimum of 5 years of experience in application development, with at least 5 years in a leadership role, preferably in the financial industry with securities and futures brokering experience.
• Proven leadership and team management abilities, with strong motivation and communication skills to lead a diverse team effectively.
• Comprehensive knowledge of application development methodologies, frameworks, and best practices; proficiency in .NET and familiarity with SQL and database management.
• Excellent project management and multitasking abilities, capable of handling multiple priorities in a dynamic environment.
• Strong analytical, problem-solving, and decision-making skills, adept at resolving complex technical issues and making sound choices under pressure.
• Bachelor’s degree in computer science, information technology, or related field; ITIL certification is a plus.

Responsibilities:

• Manage coverage of telephone and email service support to customers to provide technical support in a timely and effective manner for all products
• Investigate customer complaint at 1st level. Advise and guide customer with solution. If problem cannot be resolve over phone or email, schedule technician and fix service appointment.
• Escalate appropriate customer’s complaints or queries to relevant departments or management
• Plan and liaise with Technicians on servicing scheduling and day-to-day matters
• Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
• Prepare Product Warranty Letter and liaise with customer warranty related issues.
• Assist in establishing, tracking and monitoring service reports, customer satisfaction standards, and other performance metrics.
• Prepare purchase request and tracking of spare parts purchase.
• Any ad-hoc duties as prescribed by HOD or Management

Requirements:

• Minimum Diploma / Degree in Business or any Engineering Field
• 2 years’ experience in a similar capacity is preferred but not necessary
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role
• Working knowledge in customer service principles, processes and standards
• Prior experience in SAP would be advantageous but not a must
• Excellent communication and problem-solving skills, with good organisation ability
• Must be able to multitask in a fast-moving environment
• Must be effectively bi-lingual in English and Mandarin to handle English and Mandarin speaking customer’s complaints or queries to relevant departments or management.

Sales Support specialist

We are working with a leading entertainment and sports agency and they are looking for a Sales Support specialist to join their growing team.

In this role which is a mix of sales support, logistics, booking and admin, you will be responsible for providing administrative and sales support to the team, carrying out research, diary management, doing expenses, preparing presentations and connecting with prospective brand partners for the company.

Responsibilities:

• General market research / analysis on company’s clients, industries, territories, brand etc.
• Cold outreaching brands to generate new business leads.
• Creating new business pitch for presentations.
• Providing general assistance to the team with ongoing projects for our broad client base.
• Day-to-day support for the team including diary management, travel arrangements, general administrative support.

Qualifications:

• At least At least 1 to 5 years of relevant experience in a similar function.
• Excellent verbal and written communication skills at a professional level in English and ideally 1 other Asian language.
• Some experience in working in Asia and pitching to Asian businesses.
• Must be meticulous and have an excellent eye for detail.
• Ability to prioritise workload and multi-task.
• Experience in working across multiple internal teams.
• Ability to prospect new brands.

If you are interested in this role, we would love to hear from you! Please apply now with your CV and we will be in touch should the role be suitable.

You may also email your CV directly to our specialist, Kamini Nair at [email protected]

EA License number: R1114955

Agency License number: 11C4388

• Experience in handling L1 support tickets and assignment
• Oversight and management of operation, JIRA support tickets coming in for the system
• Lead the handling of support tickets to help resolve issues with users.
• Driving the patching of data within SQL in the application for ticket resolution
• Communicating directly with users to help resolve their issues
• Analysing trends on the operations and tickets to come up with insights and action plans for better handling of tickets.
• Work Location: 8 Jurong Town Hall Rd, Singapore 609434
• Normal working hours: 9am – 6.30pm.
• Probation period of 3 month where performance will be assessed If execution don’t meet expectation project can roll off candidate with 2 weeks’ notice.
  

Internal ref: 9225

Regards,

Lini

Recruitment Consultant

R22108463

Our client is a leading educational institution, providing a holistic education based on the UK National Curriculum.

• Assist the Senior School’s Music team with a wide-ranging curriculum, extracurriculars, and an active schedule of performances.
• Accompany various groups and take charge of creating performance chances for Senior School students.
• Arrange and sequence music for diverse ensembles, fostering a welcoming atmosphere where students are motivated to explore, perform, and support each other.
• Coordinate and promote the yearly "Battle of the Bands" alongside the Music Department and lead select agreed-upon music activities outside regular classes.

Requirements:

• Diploma in Music/Arts or equivalent.
• At least 2 years of experience in supporting music learning, with a focus on piano.
• Strong piano skills with good ensemble and arranging skills.
• Capable of adapting to diverse student age groups and various teaching approaches.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

About the role and your skillset:

• Possess a degree in Computer Science/Information Technology or related fields.
• Experience in data analysis.
• Experience in managing data reconciliation/quality checks (implementation, monitoring and troubleshooting).
• Able to handle data issue management.
• Proficient in Oracle PL/SQL.
• Experience in performing UAT.
• Able to manage SLA and queries from end users.
• Provide documentation support in technical/functional specifications.
• Possess investment data domain knowledge.
• Good problem solving and logical thinking.

EA License Number : 11C4879

Business Analyst - 2 Years Contract - Singapore

What's in it for you:

• Advanced technologies and Enterprise level projects
• Excellent Career Progression Opportunities awaits
• Built-from-Scratch environment
• In-house applications

Day-to-Day Responsibilities:

• Requirement Gathering: Work closely with stakeholders to gather and document business requirements for new features and enhancements.
• Analysis and Documentation: Analyze business processes and workflows, creating user stories, use cases, and functional specifications.
• Project Planning: Assist in defining project scope, objectives, and deliverables, supporting project management activities.
• Communication: Act as a liaison between business stakeholders and the development team, ensuring clear understanding of requirements and priorities.
• Solution Design: Collaborate with the development team to design solutions that meet business needs and technical capabilities.
• Testing and Validation: Participate in testing activities and facilitate user acceptance testing (UAT) to ensure solutions meet requirements.
• Continuous Improvement: Identify opportunities for process improvements and recommend solutions to enhance efficiency and business operations.

Requirements:

• At least 3 years of working experience as a Business Analyst in software development
• Bachelor Degree in Computer Science, Engineering, Information Systems or related disciplines.
• Strong analytical, problem-solving skills and attention to detail
• Familiar with SQL and writing SQL queries
• Experience in running agile projects is preferred.

This is a 2 years contract position, renewable and convertible to permanent.

EA License Number: 16S8131

Recruiter License Number: R22105628

What You'll Do

This is an exciting opportunity for a Senior Trade Compliance Screening Analyst to join Cisco's Legal team within the Trade Legal and Compliance (TLC) team. TLC oversees global trade regulations and compliance. We seek a curious, creative teammate who will:

• Conduct due diligence and lead sanctions and export controls screening for Asia Pacific (APAC) based transactions, including denied party, location, and end-use/end-user screening for various sales, service, and other transactions.
• Validate appropriate export authorizations (licenses or exceptions) for transactions, conduct due diligence, monitor internal tools to ensure compliance, and determine when to bring up to senior management and/or trade counsel.
• Represent the TLC team in developing and maintaining relationships with internal business teams and senior leaders in the APAC region to understand, educate, and implement business support in line with regulatory requirements and Cisco policies.
• Participate in periodic reviews of screening procedures, reports, and systems to identify risks or deficiencies and ensure the effectiveness of our compliance screening program.
• Support ongoing adoption and implementation of new and/or updated screening tools, including technology software and systems, trade compliance training programs, and process development.
• Stay updated with regulatory changes related to sanctions screening and business transaction monitoring.

Who You’ll Work With

You will join Cisco’s Trade Legal and Compliance (TLC) team, reporting to the Manager of our Screening Operations (ScOps) team. ScOps manages Cisco’s global trade transaction screening program. You will collaborate with Cisco business, product, and sales teams to enable and ensure trade compliance throughout our supply chains. You will work cross-functionally with various sales and service teams and directly with customers. Our distributed team consists of diverse Global Trade Compliance Legal and Trade professionals who embrace new ways of thinking to help Cisco deliver products compliantly.

Who You Are

The successful candidate will have:

• Deep understanding of U.S. sanctions regulations (geographic and list-based), EU and UK sanctions regulations, the BIS Entity List, and other applicable denied party regimes and associated risks and prohibited activities.
• Knowledge of export license requirements, including end use and end-user restrictions such as the military end use/user (MEU) rule and supercomputer and semiconductor end use restrictions.
• Ability to conduct due diligence and open-source research in Mandarin.
• ACAMS, ECTI, or similar sanctions and export controls certification is preferred but not required.
• Experience reviewing sanctions screening alerts, including record keeping of analysis and alert disposition.
• Familiarity with Enterprise Resource Planning screening software tools (e.g., Oracle Global Trade Management, Global Trade Solution).
• Experience with export/sanctions operations in APAC, ability to explain regulatory requirements and compliance risks to the business, and develop and maintain relationships with key business customers.
• Excellent written and verbal English communication skills.
• Strong project management and decision-making skills.
• Ability to balance quality of work with deadlines in a fast-paced, results-oriented culture.
• Ability to identify risk issues affecting work progress and recommend solutions.
• Experience collaborating closely with virtual teams and cross-functional customers.
• A minimum of a BA/BS and 5 years' experience or a master's or equivalent experience and 3 years' experience delivering dynamic, business-minded solutions within trade compliance, law, supply chain, and/or logistics, along with strong knowledge and experience developing processes related to trade (export & import) regulations.

Why Cisco

#WeAreCisco, where each person is unique, and we bring our talents to work as a team to power an inclusive future for all.

We embrace digital transformation, helping our customers implement changes in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software and security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do.

But “Digital Transformation” is just a buzzword without a culture that fosters innovation, creativity, and yes, even failure (if you learn from it).

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA). We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.