The candidate’s primary role is to liaise with the business stakeholders to understand, review and analyze the current and proposed business operations and processes. The candidate is also required to liaise and bridge between the business and the various cross-functional technical teams.

Key Responsibilities

The responsibilities of the Business Analyst are:

• Liaise and communicate with business stakeholders to gather, review, and analyze business requirements

• Collaborate with the Delivery / Project Manager, and cross-functional teams on project-related activities and work

• Work closely with Product Owner to facilitate the writing and management of User Stories

• Able to assist and facilitate Agile ceremonies, in the absence of the Scrum Master

Job Requirements

Able to work and communicate with members from other teams and shared service teams.

Strong analytical and problem-solving skills

Can communicate fluently in English

Relevant work experience in Agile delivery

Relevant work experience in Singapore Public Sector

Relevant diploma/degree

About Us

Are you ready to be part of a leading global pet food company? We are looking for a motivated and detail-oriented International Sales Support professional to join our dynamic team. Join us as we continue to grow and make an impact in the global pet food market!

What You'll Do

· Provide essential administrative support to the International Sales team, including processing orders, managing invoices, and handling shipping documentation.

· Accurately maintain and update sales data in CRM and ERP systems.

· Serve as the primary point of contact for international clients, addressing inquiries and resolving issues to ensure a seamless experience.

· Assist with client onboarding and maintain a high standard of customer service throughout the sales cycle.

· Coordinate with distributors, third-party manufacturers, and internal teams to ensure smooth communication and timely delivery.

· Keep detailed records of contracts, agreements, and correspondence to support operational efficiency.

· Collaborate with marketing teams to plan and execute campaigns and promotions for international markets.

· Provide support during sales meetings, events, and trade shows

What We're Looking For

· Education: Bachelor’s degree/Diploma in Business Administration, Marketing, or a related field.

· Experience: Prior experience in sales support, customer service, or a similar role preferred.

· Skills: Proficiency in Microsoft Office Suite and CRM tools (e.g., Netsuite). Strong organizational and multitasking abilities.

· Communication: Excellent written and verbal communication in English; additional language skills are a plus.

· Knowledge: Familiarity with international trade and shipping documentation is advantageous.

· Mindset: A proactive, independent, and team-oriented attitude. Passion for the pet food industry is a bonus!

Why Join Us?

· Be part of a collaborative and supportive work environment.

· Contribute to a growing global business with a meaningful impact in the pet food industry.

· Enjoy opportunities for professional development and career growth.

Job Descriptions:

-Diagnose and resolve issues with system-related, hardware and software, providing relevant recommendations.

-Installing, configuring, and maintaining IT systems, including servers, networks, and other infrastructure for onboarding and offboarding staff.

-Help users with common IT tasks like setting up printers, installing software, connecting to networks, and ensuring their devices are configured correctly.

-Update the content on the company website.

- General Administrative Work, e.g., Data Entry, Filing, Record Keeping

- Submission of Documents, Drawings, Letters and Transmittal prepared by Executive Staffs

- Supporting Authority Submission by Executive Staffs

- Regular Updating of Record and Summary to Company Managers

- Maintain Proper Organization of Filing System, Storage of Documentation, and Information

- Handling General Enquiries via Email or Phone

- Other supportive ad-hoc office requirement

Requirements:

- Candidate must possess at least a GCE “O” / “A” levels or Polytechnic Diploma in any field

- No work experience required

- Required Skill(s): Microsoft Office

- Preferably entry level specialized in Clerical / Administrative Support or equivalent

- Good Command of English, Ownership of Tasks

- Friendly and Pleasant Personality

Job Description

• Take ownership for any problems or issues encountered by customer and act as a primary point of contact for customers, be the Customer advocate internally.
• Identify and analyse root causes for issues and identify means of preventing future occurrence. You will work closely with the consultants and engineers to resolve escalated issues quickly and effectively.
• Be empathetic to customers’ issues and seek to resolve them in a timely manner.
• Meticulous and organised in documenting customers’ questions and concerns, maintaining a database of feedback and queries from customers.
• Able to work independently in a fast-paced environment with minimum supervision.
• Sensitivity toward details and deadlines.
• Analytical and process-oriented.
• Ability to work as part of a team.
• Diplomatic and able to carry oneself professionally

Essential Skills and Experience

• Diploma, Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer Science, Computer Engineering) or equivalent.
• Minimum one year experience as a helpdesk support or related role in the technology industry.
• Strong interpersonal skills with service oriented and empathetic mindset.
• Responsible with good time management and organisation skills to follow through customers’ issues.

We regret that only shortlisted candidates will be notified.

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

IT Support Engineer

Responsibilities:

- Installing and configuring computer hardware, software, systems, networks, printers etc

- Responding in a timely manner to service issues and requests

- Providing technical support across customers

- On-site support for IT related issues at customer office

- Performing & maintaining customers’ IT inventory list

- Handling server related issues through the ticket system, escalate to server supplier TAC and follow up accordingly.

- Replace parts for servers like mainboards, CPU, RAM, HDD/SSDs, network linecards / modules, transceivers and cables

Requirements:

- Diploma in Computer Science, Information Technology or related disciplines

- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

- Troubleshooting & Problem-solving skills

- Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.

- Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.

Capable of working in a fast paced environment

- Knowledge of a wide range of computer systems software, applications, hardware, networking, servers and communications.

- Familiar with data center environment is a PLUS

------------- Send me your resume via WhatsApp ❤

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I regret to share that only shortlisted candidates will be notified. www.dadaconsultants.com EA Registration Number: R22108564

Data provided is for recruitment purposes only Business Registration Number: 201735941W. Licence Number: 18S9037

Job description:

● Manage outstanding tickets pertaining to our services via email and phone

● Facilitate customers on-boarding process

● Manage scheduled reports and customer records (including contact list and subscription details)

● Manage office IT infrastructure with support from our vendors

● Manage all other documentation required in the back office

Arthrex is actively seeking a Senior SAP SuccessFactors Business Systems Analyst to be responsible for facilitating process improvements engaging HR business and IT, as well as design and/or configure, analyze, implement, test, and maintain SAP SuccessFactors applications for APAC regional use. Excellent communications and analytical skills, and strong technical project management skills will be essential for this position.

Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

About the Role:

• Obtain a deep understanding of the relevant business areas and business processes to be able to recommend solutions and build high-quality requirements.
• Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
• Participate in Application Analysis, Configuration, Testing, Management, and Maintenance in an Enterprise environment
• Support user acceptance testing and user training activities.
• Adhere to the Quality System Procedures and Change Control.
• Lead and/or participate in delivery of projects.
• Provide Application End User support.
• Respond, resolve, or escalate reported incidents.
• Under management direction, may participate as SME for audits.
• Responsible for coordinating application needs from back-end platforms through user interface.
• Ensure stability, integration, and integrity of production systems.
• Complete all QA Non-Conformance and Corrective Actions in a timely manner.
• Participate in assessment of application security and identity management requirements, where applicable.
• Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and manual and automated test cases.
• Understand technical options, limitations, costs, and risks.
• Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.

Requirements:

• 5 + years of relevant work experience required
• Experience with SAP SuccessFactors Recruiting, Learning Management (LMS), and Performance Management & Goals Management (PM/GM) is required.
• Experience with SAP SuccessFactors Employee Central (Core) is highly preferred.
• Previous experience with SAP HCM Organization Management and Personnel Administration (OM/PA) is preferred.
• In depth knowledge of several HR business functions required.
• Previous involvement in the deployment or optimization of an ERP system is a plus.
• Previous involvement in the deployment or optimization of an HRIS system is a plus.
• Experience with test management and automation tools is preferred.
• Excellent communication skills and customer service orientation.
• Bachelor’s degree required

Remuneration and Benefits:

• Competitive salary (dependent on experience)
• Generous incentive structure
• Excellent employee benefits

Job Summary:

On behalf of the hiring company which is an Original Equipment Maker (OEM), we are looking for a suitable candidate to join them as a Technical Support Executive.

Responsibilities

• Work with the Service Department on Customers' enquiries.
• Carryout site (existing building) surveys and co-ordinate with Engineering team for the next steps
• Customer’s required lift features onto the existing lift/escalator system.
• Liaise with the Purchasing team to source the right products/parts.
• Support Sales Support Executive to propose the new features to the Customers.

Requirements

• Recognized Engineering Degree/Diploma or many years of lift repair experience
• At least 2 years in lift/escalator design and site working experience.

EA License : 2CC0971| EA Registration : R21101298

Senior Software Quality Analyst (Contract)

Salary : $5000 to $10000

Job Description & Requirements

· Develop and maintain automated test framework on Java

· Expertise in Test lifecycle including Requirement Analysis, Identifying Test Scope,Designing Test cases,Executing Test cases, and tracking defects till closure

· Have worked in Agile project models

· Familiar and equipped with agile testing experience in scrum-based/Kanban based projects.

· Experience in scrum ceremonies like backlog grooming and refinement, sprint planning, daily scrum, sprint review, sprint retrospective etc

Requirements:

· QA analyst with minimum of 7 years’ experience in test automation preferable in financial services domain

· Good to have knowledge and experience in Equities or Derivatives trading

· Testing experience with Industry standard APIs used in Financial Services domain (e.g. Financial Information eXchange (FIX), FIXML, REST)

· Experience in test automation framework using BDD framework with Cucumber & TestNG

· Experience on Selenium Web Driver, Postman(API Testing)

· Experience on Build and Configuration Tools like MAVEN

· Experience on CI/CD Tools like Jenkins and version control via BitBucket or GitHub

· Good understanding of Java Libraries - REST Assured

· Have used IDEs like IntelliJ and Eclipse

· Programming Languages - Core Java

· Working knowledge of proprietary or industry standard tools such as Tricentis Tosca, VeriFIX, is a plus.

· Able to guide and mentor junior test resources

· Ability to communicate clearly both in writing and verbally

· Excellent stakeholder management skills to engage across various departments such as Technology,Operations and Business

· Team player with a collaborative mind-set

Sales Support Assistant (Bukit Batok – B2B /Account Servicing)

The Company is a distributor of vehicle spare parts, supplying to distributors, workshops, and end-users both locally and abroad. We are looking for a suitable Sales Support Assistant to join our team.

Responsibilities

· Point of contact to handle sales enquiry, quotation, and processing of orders.

· To deliver good customer service ensuring customer satisfaction.

· To help build and maintain strong, long-lasting customer relationships.

· Administrative duties, including arranging of shipment and assisting with data preparation for stock purchasing.

· Additional duties as assigned by manager.

Requirements

· Detail-oriented, organised, and careful.

· Able to start work soon.

· To have at least basic familiarity with Microsoft Excel and Microsoft Word.

Qualifications and experience in the following fields will prove advantageous

· Relevant experience in a Business-to-Business sales role.

· Experience in the wholesale distribution business.

· Familiarity with vehicle spare parts.

Working hours

Monday to Wednesday: 8am to 6pm (including 1 hour lunch)

Thursday and Friday: 8am to 530pm (including 1 hour lunch)

44 working hours, 5 days a week.

OR if preferred

Monday: 9am to 5pm (including 1 hour lunch)

Tuesday to Friday: 9am to 6pm (including 1 hour lunch)

Saturday: 8am to 1pm (no lunch)

44 working hours, 5.5 working days a week. If the candidate prefers to adjust the work start and end timings, that can be discussed during interview.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

• NOC Financial Aid & Awards - Collate applications and process submissions; schedule and host interviews; compile interview results; collate acceptance letters, process fund disbursements, collate and file post-program reports/letters to donors
• VIP Grants - Collate applications and process submissions; schedule and host interviews; compile interview results; collate acceptance letters, process fund disbursements, collate and file mid-term and final reports, recover unused funds
• NHouse - Collate and process residents’ applications; process subsidies/claims for student leaders/staff, coordinate interviews for student leader selection & staff appointments; coordinate logistics for in-house events (e.g. venue booking, procurement, event registration, etc.).
• Alumni Relations - Pre and post event support, including sending invitations and collating RSVPs, logistics coordination (e.g. venue booking, procurement, event registration, etc.).
• Data management - Maintain/assist in data entry for Alumni, Financial Aid and VIP grants (e.g. events registration lists, alumni contact updates, VIP project tracking, report generation and compilation).

This is an hourly rated position.

Qualifications

• Polytechnic diploma, “A’ levels or higher
• Proficient in MS Office suite
• Good communication skills and attention to detail
• Strong organization and planning ability
• Basic graphic design skills (e.g. for e-posters) is helpful but not a must
• Prior experience in administrative roles is preferred

Scope of work:

• Be a part of BeFound’s mission in skincare education that focuses on ingredient suitability and knowledge
• Walk our clients on their skincare journey programs and advise products with ingredients suitable for their skin
• Market knowledge on trends, products and services in the skincare & beauty industry
• Build knowledge and data of skincare ingredients
• Plan out each client’s skincare and makeup journey
• Build good client relationships and long-term engagement with our clients
• Assist clients in understand their skin better with skincare ingredients through 1-1 consultations
• Create skincare database in BeFound’s skincare library
• Handle customer objections and convert opportunities to an extended journey with client

Requirements:

• Passionate about skincare and is inquisitive about skincare ingredients
• Experience in a customer relations role is a bonus
• Experience in the skincare & beauty industry is a bonus
• A problem solver, quick witted and a team player
• Relevant diploma or degree in Cosmetic Science, Pharmaceutical is highly preferred
• Able to work on Saturdays (Rotating weeks - Mondays to Saturdays, Tuesday to Saturdays)

As a key member of the Sales Support Team, the Customer care (Sales Support) Executive reports to the Head of Sales (Singapore and Malaysia). The role focuses on delivering excellent service to our customers with dedicated market focus. The responsibilities include handling customers' queries professionally to orders being placed within the expected timelines and manage inbound contacts via three (3) channels such as phone, email, and periodic sales visits.

The objective is to drive sales growth through contract renewals of the existing contracts, enhance customer satisfaction, and stay informed about the industry trends.

Key Responsibilities:

• To maintain a proactive relationship with customers in your own market responsibility area
• To facilitate good communication between customer, Sales, and Operations Departments.
• To enter customers' orders in accordance with the Purchase Order (PO) and allocate quantity. This is to ensure that the orders are in optimized delivery quantity and evenly loaded over the month.
• To anticipate customer reactions to unfavourable schedule confirmation and quality issues, etc. The Sales Support Executive is expected to address any customers' concerns and pursue information or activity to satisfy the customers' needs.
• To keep up to date with product knowledge, policies, and processes so as to provide accurate and relevant information to customers.
• To utilise the available quotation tools and knowledge about the customer, to leverage on insights leading to an improved customer satisfaction and successful resolution and upselling.

Requirements:

• Degree in Business Administration or Lifescience and Biology related qualifications
• Work experience in a SME trading or distributor environment
• 2 years of sales support experience preferred
• Organized, meticulous, and disciplined person with a good eye for details
• Able to work in teams as well as independently
• Must be able to work in fast-paced environment
• Good proficient in written and spoken English
• Proficient in MS office - Words, Excel
• Knowledge of Trade Facilities like Letter of Credit is advantageous

Job Summary:

We are seeking an experienced Business Analyst to work on Private Market applications, focusing on analytics, data, investment processes, and integration services with external products.

This is for Singapore Government Project and this is a permanent job.

Salary budget is SGD 8K a month.

Requirements:

Bachelor's degree in Finance, Technology, or a related field

At least 4-5 years of experience in business analysis

Proficiency in SQL query

Excellent communication, problem-solving, and analytical skills

Strong leadership skills with the ability to manage diverse teams

Ability to multitask, meet deadlines, and work in a fast-paced environment

Proactive approach with a sense of urgency to drive timely issue resolution

Nice to Have:

Experience working in an Agile development environment

Exposure to financial/investment services

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

About us

The Student Life Office at the School of Computing is dedicated to creating a vibrant and supportive environment for our students. Committed to enriching the student experience, we foster a supportive and inclusive atmosphere by integrating diverse student communities and promoting holistic development through active engagement with student groups and activities. We provide essential wellness and wellbeing support, pastoral care, and cultivate strong alumni relations while spearheading development and fundraising efforts for the school.

We are seeking a passionate and dedicated individual to join our team as a Senior Executive focusing on Student Support and Student Life. Join us in making a significant impact on the student journey and contributing to a thriving university community.

Job Description

Responsibility Area 1: Case Management and Student Wellbeing

• Provide advice and support to students facing emotional difficulties, ensuring thorough follow-up with students on our mentoring/care list by setting up meetings, maintaining regular contact, and checking on their well-being.
• Facilitate connections between students and appropriate support services within and outside of NUS, such as University Counselling Services and hospitals, to ensure timely assistance.
• Collaborate with internal and external stakeholders on student support and wellbeing for effective service delivery, including working with student leaders/groups on mental health awareness initiatives.
• Assist the administration division in handling student and staff-related incidents and crises, ensuring appropriate actions in emergencies affecting students.
• Assess and improve the quality of student advice and wellbeing services through data gathering and research.
• Organise student life activities that promote well-being to enhance student wellness.

Responsibility Area 2: Student Engagement and Enhancement

• Create an enriching student experience in collaboration with relevant stakeholders.
• Develop and implement initiatives to integrate international students into local student communities, promoting cultural exchange and inclusivity.
• Plan activities and programs for graduate students to foster a sense of belonging and ownership within the school community.
• Strengthen efforts to develop a sense of belonging and ownership of the school, including innovative ways for students to stay connected post-graduation.

Other Duties

• Support various events organized by the Student Life Office and the school.
• Participate in special projects as assigned by senior leadership.

Qualifications

• Recognized University Degree: Preferably in Social Work, Psychology, or related fields.
• Experience: At least 3 years of experience in student guidance and wellness support, including managing individuals in crisis.
• Youth Engagement: Proven track record of engaging university-age youths effectively.
• Organizational Skills: Strong organizational, planning, and project management abilities.
• Teamwork and Multitasking: Capacity to work effectively in a team and manage multiple priorities.
• Interpersonal and Communication Skills: Excellent skills for interacting with and understanding diverse stakeholders.
• Technical Proficiency: Proficiency in Microsoft Office 365 Suite, versatile with social media.
• Proactiveness and Initiative: Ability to take initiative and act proactively in addressing student needs and enhancing support services.
• Proficiency in Mandarin: Able to communicate with next-of-kin of international students from China; versatility with social media; and the ability to create posters and infographics.
• Employment type: An initial 2 year's employment contract will be offered, subject to renewal

Only shortlisted candidates will be notified.

The firm is seeking a bright, highly motivated and driven Analyst with an excellent academic background and preferably, previous experience in the real estate sector.

The Company

The company is a well-established real estate private equity platform based in Singapore which has real estate products and funds on both ends of the risk-return spectrum. Its investment mandate is Pan Asian, agnostic across asset classes, and has been operating in the region for more than 18 years. The company is privately-owned, employee-focussed, and provides excellent incentives and growth opportunities for highly motivated professionals.

What will you do?

This is an all-encompassing role whereby you will be part of the team assisting in investment underwriting, asset management and portfolio management as below:

• Participate and assist in the underwriting and due diligence of new investments;
• Prepare Investment Committee memorandums and other related presentations to the senior management;
• Interact regularly with the local asset managers across the region to monitor the performance of the investment;
• Develop and maintain financial models that will be used to formulate asset management plans, including strategic positioning and enhancements;
• Participate in portfolio management activities including monitoring and evaluation of the investment and fund level-performance, including preparation of quarterly/annual management report packages;
• Collaborate with other departments to respond to investor queries relating to the fund.

What do you need to succeed?

• 1-5 years’ of relevant work experience across real estate and/or investment industries;
• A passion for real estate and demonstrated desire to build a career in the industry;
• The ability to identify and clearly articulate key real estate and financial drivers and analysis.
• Excellent interpersonal and written communication skills;
• A curious and analytical mind, detailed oriented but also with the big picture in mind;
• Numerate, and a strong academic record;
• The ability to work autonomously on self-motivated projects, but at the same time work in tandem with and add value to a closely-knit team;
• Excellent data management and Excel cash flow modelling skills;
• Fluency in English, an additional Asian language is ideal.

Job Summary

The mission of Pacific Reseller Operations is to be the voice of Reseller Channel within Operations to ensure our products are in the right places at the right time, supporting Sales and our Partners to achieve Apple’s financial goals. We are focused on managing our supply chain as efficiently as possible, in order to maximise sell through while aiming for a frictionless Channel fulfilment experience for our partners. Within the Reseller Operations team, the Channel Fulfilment Analyst is responsible for ensuring orders and returns are managed, executed and delivered on time and applying analytics and insights to streamline or automate fulfilment processes in support of Apple’s Weekly Channel Fulfilment to Resellers.

Description

• Independently process Order and/or Returns Management activities and manage Reseller inquiries (Order Cancellations, Repricing, Returns & Delivery Escalations) in accordance to Standard Operating Procedures (SOP), Target Service Levels (SLA) and SOX requirements
• Define and lead the rollout of New Product Introduction Order Management Activities such as System Configurations and Order Transition Plans when required
  Champion and continuously improve Channel Fulfilment, Order and/or Returns Management processes or Standard Operating Procedures (SOP) for sub-regions and/or lines of businesses
  Responsible for driving key fulfilment, cost, work driver and service level metrics (KPIs) by identifying and root causing issues, developing scalable preventive solutions and leading its rollout
• Participate and/or represent Regional/Global Capital Improvement Projects including Business Requirements Definition and User Acceptance Testing (UAT)
• Coach and train Channel Fulfilment Analysts on Fulfilment, Order and/or Returns Processes

Key Qualifications

• 4 years of experience in an Operations role such as Operations Management, Industrial Engineering, Returns & Delivery Management and/or Logistics. Experience in Order or Returns Management is preferred
• Strong verbal and written communicator with the ability to articulate complex issues, findings or analysis to senior management in a clear and concise manner
• Demonstrate attention to details, capability to manage and prioritise competing tasks and ability to deliver quality results under compressed timelines
• Proven analytical problem solver with ability to root cause complex issues using analytics to resolve and design short term remediation and/or long term improvement initiatives within and across functional departments
• Strong relationship management and interpersonal skills with the ability to build new and strengthen existing relationships with cross functional stakeholders and senior management
• Experience in customs and/or regulations within Asian countries is an added advantage
• Knowledge/experience of working on SAP is an added advantage
• Proven expertise with data analytics and visualisation tools such as Excel, Tableau, Macros etc

Education & Experience
Bachelor’s Degree in fields such as Engineering, Statistics, Mathematics, Operations, Business Management or Finance is preferred.

Job Responsibilities

• Transport clients to and from their home and the Centre daily.
• Ferry clients for outdoor trips and events.
• Ensure the safety of the clients during transportation.
• Assist the clients in boarding and alighting from the van.
• Ensure the van is kept clean and in good condition at all times.
• Report defects, damage and malfunction of the van.
• Build good rapport with clients’ carers.
• Assist with the Centre’s programmes and activities when required.
• Carry out any ad-hoc duties as and when assigned.

Requirements

• Possess Class 3 driving license.
• At least 3 years’ working experience as a van driver.
• 5 days work week.

Be a part of the team that develops, analyzes, evaluates, and recommends operational strategies for PSA and contribute towards building the largest fully automated container terminal in the world. You will help to conceptualize innovative ideas that can improve container terminal processes and elevate the productivity of operations in PSA. Leveraging on discrete event simulation and emulation technology, you will evaluate, in the virtual environment, these ideas and recommend the best options to management for implementation. You can also look forward to a unique opportunity to work with state-of-the-art equipment and be called upon to build AI-driven solutions that automate and optimize the operation of these equipment.

Requirements

• A good degree in Computer Science, Industrial & Systems Engineering, Operations Research, or a related field.
• A graduate degree and relevant simulation or optimization project experience is an advantage.
• Strong programming skills in languages such as C++, Python, etc.
• Proficiency in discrete event simulation software packages, and/or optimization software packages is a plus.
• Good problem-solving skills and the ability to work independently and as part of a team.
• Ability to explain complex concepts to the layman with good communication and presentation skills is an advantage.

Only shortlisted candidates will be notified.

Product Knowledge and Support:

• Develop a deep understanding of the company's product portfolio.
• Provide technical support to customers and the sales team regarding product features, specifications, and applications.
• Assist in the preparation of product documentation, including datasheets, manuals, and user guides.

Sales Support:

• Collaborate with the sales team to respond to customer inquiries and provide product-related solutions.
• Assist in preparing quotes, proposals, and presentations for potential clients.
• Support the sales team in managing customer accounts and tracking sales orders.

Customer Service:

• Address customer questions and concerns promptly and professionally.
• Handle customer complaints and work with the relevant teams to resolve issues effectively.
• Ensure customer satisfaction by following up on orders and service requests.

Market Research and Analysis:

• Conduct market research to identify trends, competitor products, and customer needs.
• Provide insights and feedback to the product development team to enhance existing products or develop new ones.

Documentation and Reporting:

• Maintain accurate records of customer interactions, sales activities, and product issues.
• Prepare regular reports on sales support activities, customer feedback, and product performance.

Training and Education:

• Conduct training sessions for the sales team and customers on product features and best practices.
• Develop training materials and resources to support ongoing education efforts.

Collaboration:

• Work closely with the product development and marketing teams to ensure that the sales team is equipped with the latest product information.
• Coordinate with logistics and operations teams to ensure timely delivery of products to customers.

Continuous Improvement:

• Identify areas for process improvement within the sales support function.
• Suggest and implement improvements to enhance customer experience and operational efficiency.

Qualifications:

• Education: Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Experience: Previous experience in sales support, customer service, or a related role.

Skills:

• Strong communication and interpersonal skills.
• Technical knowledge of the company's products.
• Problem-solving abilities and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.

General Overview

The incumbent will be a shared resource between the Strategy & Analytics and Sustainability teams, and is responsible for the monitoring of the energy market developments & trends; supporting the team in the execution of the corporate strategies and regular reporting to the Board and/or senior management team on KPIs performance and action items arising out of various strategic review and business planning activities. The incumbent is also responsible for conducting in-depth environmental, social, and governance (ESG) analyses and reporting, interpreting complex ESG data, identifying trends, and formulating actionable insights to enhance ESG performance. The incumbent will also collaborate cross-functionally with internal teams and external stakeholders to promote sustainable practices.

Roles and Responsibilities

The incumbent shall be responsible for, but not limited to, the following scope of tasks and duties:

LNG Market Insights & Analysis

• Conduct research and monitor LNG market trends, business models for energy-related activities including new developments and regulatory requirements related to energy transition. Keep abreast with advances and innovation in the energy industry (e.g. technology and commercial practices) that are relevant to SLNG’s corporate vision.
• Coordinate, consolidate and integrate different sources of information for internal & external stakeholder communications.
• Work closely with internal functions and supports the leadership and management teams in developing regular summary on LNG market developments, news and insights and recommendations
• Support business analytics requirements for various business functions, including working with stakeholders to develop and/or enhance use of business analytics dashboards to guide decision-making processes.
• Manage subscriptions to newsletter, database, publications and recommend solutions to bridge data gap (if any).

Corporate Planning & Reporting

• Assist in the annual business planning processes and development of strategic plans, in support of SLNG’s business growth, sustainability & energy transition goals.
• Support planning and organisation of management retreats for offsite discussions
• Support development and alignment of corporate KPIs to strategic initiatives, and periodic reporting (e.g. monthly, quarterly) to the Board and/or senior management team on progress of work-plans & KPIs performance, analyse results and identify areas for improvement.
• Support implementation of performance management tool (e.g. electronic dashboards) to track and benchmark business performances (corporate strategy KPI and score cards)

ESG Stakeholder Engagement

• Liaise with internal and external stakeholders to gather relevant information, insights, and feedback on ESG initiatives.
• Assist in developing communication materials to inform stakeholders about ESG initiatives and progress.

ESG Data Collection & Analysis

• Custodian and maintenance of ESG Performance Dashboard and Data Base
• Collect, track, and analyse ESG-related data, ensuring accuracy and relevance.
• Interpret data trends and provide insights to support ESG strategy and reporting.
• Conduct benchmarking analyses to compare ESG performance with industry standards.
• Track carbon emissions and coordinate scenario analysis of emissions profile based on business projections.

ESG Reporting and Compliance

• Prepare ESG reports in accordance with recognized frameworks, such as GRI, SASB, TCFD, ISSB-IFRS and UN SDGs.
• Ensure compliance with all local, regional and international ESG regulations.

​​​​​​​​​​​​​​ESG Strategy

• Collaborate with respective teams to develop and implement sustainability initiatives that align with strategic goals.
• Identify opportunities to reduce environmental impact, enhance social initiatives, and strengthen governance practices.
• Custodian and maintenance of SLNG Corporate Sustainability page
• Conduct, review and/ or participate in risk assessment on Sustainability and Climate Related Risks and Opportunities
• Conduct research on ESG trends, regulatory changes, and best practices, and provide updates and insights on emerging ESG issues.

Others

• Support and perform other duties and participate in the development and execution of projects/ initiatives as assigned
• Assist in organizing and conducting workshops, training sessions, and meetings.

Requirements

• Minimum Bachelor’s degree in Engineering, Environmental Science, Sustainability, Business, Finance, or a related field.
• At least 1-2 years of working experience in strategic or corporate planning and/or in ESG analysis, sustainability consulting, or a similar role within a corporate or consulting environment.
• Relevant ESG certifications preferred
• Engaging personality with good interpersonal and communication skills, has a curious mind that is able to learn independently and work well in team settings.
• Good stakeholder management and engagement skills who is comfortable interacting with leadership and management teams.
• Good conceptual and analytical skills with an aptitude towards problem-solving and able to organise information in a logical and systematic manner. Meticulous and detailed in processes and procedures.
• Strong writing and presentation abilities.
• Proficient with MS Office applications. Experience in data analysis and use of Power BI or other data visualization tools will be advantageous.

Job Summary :

The Business Analyst shall apply knowledge of Salesforce capabilities and limitations to guide implementations of the system.

• Analyze an organization and design its processes and systems, assessing the business model and its integration with technology.
• Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.
• 3 years experience as a Business Analyst, Scrum Master, Product Owner or equivalent in Agile projects.
• Good to be Salesforce Certified Business Analyst and have passed/obtained the following Certifications:
• Salesforce Administrator Exam (CRT101).
• Basic Salesforce configuration experience / have completed

JOB DESCRIPTION:

Primary Function

• To provide a high level of technical support across the company, both to internal customers and external customers.
• To continually innovate to ensure the department is offering the best level of service in terms of services and equipment.

Main Duties and Responsibilities

Daily Scope of Job:

• Writing Specifications and Technical reports
• Telephone mannerisms support will be provided over the phone and email.
• Work closely with contract technicians to visit customers, when applicable to fix the problem.
• Check and Grade return stock with the best justification.
• Working with customers to identify product problems and advise on the solution.
• Work collaboratively with technicians, and the technical service team to develop and deliver long-term solutions to meet customer needs.

Weekly/Monthly Scope of Job:

• Participate in training and team development activities to update skills and knowledge.
• Prepare defect reports to communicate with factories’ QA.
• To undertake additional duties or projects as the technical Manager may determine from time to time.
• To conduct carrier new product(s) on field-testing.

Others:

• Require wearing uniform in neat and pleasant appearance.
• Maintain cleanliness and tidiness at the workshop.
• Maintain a safe working area in the workshop.
• Always perform a pleasant and patient attitude to customers.
• Any other duties which may be assigned to you from time to time.

JOB REQUIREMENT:

• Higher Nitec & above in Mechanical, Electrical, Electronics Engineering or related field.
• 1-2 years of experience in Home Appliances related industry or other Engineering background.
• Polite demeanor with effective communication skills for client interactions.
• Bilingual in English and Mandarin to communicate with Chinese speaking associate.
• Ability to work both independently and as part of a team.