Overview and Purpose of the Position
The role involves working closely with service leads and business stakeholders to define and execute a roadmap for IT solutions and enhancements.

Main Responsibilities

• Collaborate with the Reporting Officer in the approval, acquisition, and implementation of IT projects.
• Resolve project-related issues by working with vendors and key stakeholders to ensure successful IT project delivery.
• Oversee planning, directing, supervising, and coordinating vendor and department operations, including assigning tasks, evaluating work processes, and preparing correspondence such as reports.
• Work with stakeholders to prioritize, design, develop, and implement IT application features and enhancements, ensuring alignment between system capabilities and business requirements.
• Ensure optimal performance of business-as-usual and in-scope IT systems, meeting SLAs and user stakeholder requirements.

Qualifications and Area of Discipline

• Bachelor’s Degree or diploma in Computer Science, Software Engineering, Information Technology, or related technical fields.
• Degree or diploma holders in Radiography or Medical Laboratory Science with an interest in IT are also welcome to apply.
• Knowledge of IT disciplines such as proficiency in Python and familiarity with systems languages (Java, Scala, C++) and experience with Oracle databases will be advantageous.

Required Competencies and Capabilities

• Previous experience in the healthcare industry is preferred but not essential.
• Ideally, 1-3 years of experience for an Analyst or 3-5 years for a Senior Analyst.
• Strong analytical and problem-solving skills.
• Eagerness to learn new specialized IT software tools.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Email: [email protected]

Role: Trade Operations Analyst (1 year renewable contract)

Experience: Minimum of 1 year

Location : Marina Bay

Benefits:

• Renewable contract (Performance-based)
• Medical Insurance Coverage
• Leave credits

RESPONSIBILITIES:

• Work closely within VCG, Rates and PC team on rates sourcing process (end-to-end from source to distribution)
• Assist VCG & Rates team for daily BAUs including rate configurations and resolving rate exceptions/investigations
• Perform trending analysis of key market data drivers giving more insights to daily movement.
• Assist with testing of projects and initiatives in rates automation & enhancements across VCG and Rates team, as well as tracking and following up on the status of the various initiatives.
• Responsible for delivery of end of day market data for EOD valuation for an asset class.

QUALIFICATIONS:

• Bachelor's Degree in Finance, Business, or related field
• Good knowledge of treasury products, especially in the areas of Interest Rate/FX products.
• Experience in Commodities would be a plus.
• Banking experience

Job Responsibilities

· Financial Controlling and Reporting activities for monthly and yearly closing.

· Review financial statements and prepare insightful P&L commentary for submission.

· Prepare Balance Sheet Reconciliation in Blackline.

· Understand tax requirement for Singapore and Australia and prepare Singapore GST and Australia BAS return.

· Approve the payments in banking portal.

· Process payment runs and execute payment instructions in banking portal

· Process AR Receipts in ERP system, follow up on Debtors aging, perform intercompany confirmation at month end.

· Initiate process improvement ideas via automation tools.

· Participate in any testing of new project.

· Perform ad-hoc duties as assigned.

Job Requirements

· Accounting experience handling month end close and willing to do hand on accounting transaction work.

· IT savvy and well-versed in Microsoft office applications

· Strong team player with good interpersonal, communication and organisational skill

· Ability to prioritise, meet deadlines and work autonomously.

· Service oriented, able to provide a very high level of service to internal customers.

· Meticulous and attentive with details

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No. 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.   

The Opportunity:

We are looking for talented, curious, and energetic Analysts who embrace teamwork and automation to quickly mitigate or escalate critical processing issues. An Associate Analyst is responsible to fully support the batch processing for Visa’s Debit, Data Platforms, and Core Systems applications in a multi-data center environment. The daily duties include monitoring batch processing flows, resolving errors following incident and problem management processes, and supporting daily change activities. You will get to see your efforts support critical processing of financial and non-financial data our clients depend on.

The Work itself:

The Associate Analyst is responsible for the management and recovery of the Visa’s Core batch applications and services which include:

• Monitoring batch processes and file transfers

• Taking corrective actions to recover failed jobs and file transfers to ensure batch processing is executed on time to meet SLAs

• Communicating with Clients via e-mail and phone to address issues or provide status on file deliveries

• Escalating appropriately based on documented processes

• Documenting all issues following standard ITIL Incident and Problem management processes

• Preforming Change reviews, executing change tasks, and coordinating change activity as needed

• Following all defined processes, procedures, and standards

• Defining and updating all team documentation including the daily shift handover

• Assisting support teams in updating job documentation and job schedules as needed to support efficient batch processing

• Preforming proactive analysis of the Visa’s complex batch schedules to detect potential problems and when necessary, take preventive actions

• Preforming UAT (user acceptance testing) for new or upgraded operational monitoring tools and batch related user interfaces

Essential Functions

The Skills You Bring:

• Client support and customer service experience

• Team player and a good listener

• Strong reporting and documentation abilities

• Excellent written and verbal communication skills and can flourish in a fast-paced environment with multiple, sometimes shifting priorities

• Ability to work independently and to also work effectively as part of a dispersed team

• Strong analytical and diagnostic skills, e.g., root cause analysis, timelines

• Experience working directly with customer support to solve technical problems

• Must have a strong commitment to execution, follow through and timely communication

• Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical clients

• Good organization skills and a high level of attention to detail

Work Hours: 

• 12 hour day shift, onsite 

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Our Client:

Our Client is a prestige beauty company that originated in Italy. We seek a regional Business Analyst (Two Year Contracts -Renewable/ Convertible) to join the dynamic team.

Job Responsibilities:

· Comprehensive Sales Reporting and Analysis: Prepare weekly sales reports, monitor performance, and conduct deep-dive analyses by channel and product line.

· Monthly Financial Reporting: Oversee key reports including sellout consolidation, T&E expenses, Advertising & Promotion reviews, pricing accuracy checks, and sales budget support.

· Budget and Strategic Planning: Assist in the budget process, revisions, and 3-year strategic planning; coordinate submissions and ensure alignment across departments.

· Procurement and Compliance Oversight: Monitor purchase procedure compliance, manage POs, and provide guidance on procurement system best practices.

· IT and Project Collaboration: Partner with IT teams to support and implement new finance-related systems and functionalities (SAP/POS/BW), alongside managing ad hoc projects.

Job Requirements

· Bachelor’s or higher degree in Finance.

· 3+ years in finance

· Good Excel/PowerPoint skills

· Fluent in English, good communication skills

· Ability to work in a team, self-organised, disciplined and hands-on

· High level of professionalism and attention to detail

Registration No: R22104771

EA Licence No: 22C1376

Division Summary

The Risk division encompasses the Credit Risk, Country Risk, Operational Risk, Physical Commodities Risk Assurance, Business Continuity Management and Market Risk disciplines. Credit Risk consists of the rating and analysis, ongoing monitoring and reporting of the credit exposure that the Bank runs.

Job Purpose

A 8-month placement to assist both the Credit Risk and PCRA teams. Applying experience and strong awareness of ICBC Standard Bank’s operations with a view to minimising the inherent risks to the Bank while simultaneously managing these against the rewards implied by the Bank’s activities.

Key Responsibilities

Credit Risk

Assist the Credit Risk team with the following key responsibilities;

· Counterparty risk management including analysis of financial information, liaise with clients to test & authenticate information supplied, assist in the end-to-end credit risk process, liaise with Front Office on requests, provide input of credit terms in legal documentation and assist in ratings and limit/appetite setting.

· Transaction risk assessment including reviewing new and existing transactions with a particular focus on global markets, commodities and derivative products, and some structured transactions.

· Portfolio management including ongoing monitoring of the creditworthiness of the portfolio, monitoring, and managing customer positions including limit excesses and non-payment or disputed margin calls.

Physical Commodities Risk Assurance

Assist the PCRA team with the following key responsibilities;

· Daily reporting: Ensuring daily and monthly reporting on location, group provider and notional inventory (NIRF) limits, aged inventory, and first line of defence inspection activity is accurate, comprehensive and issued on a timely basis.

· Inspections: Participating in PCRA physical inspection and desktop assurance activity, including participation in warehouse / vault / refinery / terminal / port visits globally, performance of desktop assurance reviews and agreeing and tracking actions.

· On-boarding: Providing sign off on the on boarding of new locations based on the data supplied in the Storage Location questionnaire and due diligence process, including approval of limits (subject to PCRA Delegated Authority thresholds) in inventory management systems.

· Monthly reporting: Production of papers for the Physical Commodities Committee.

Pre-requisites

· A degree, or equivalent in an appropriate discipline

· Experience of working in a regulated environment, ideally Financial Services

· Proven track record of performance in Financial Services

· Credit analysis experience

· Strong knowledge and awareness of ICBC Standard Bank’s operations

Personal attributes:

· Strong attention to detail

· Self-starter

· Strong written & Oral communication skills

· Well organised

· Pragmatic

· Resilient

· Client mind-set

· Results and solutions orientated

· High level of integrity

· Global mind-set

The role would suit someone who is:

· Able to navigate complexity

· Able to work in ambiguity

· Flexible

• 3+ years of experience in Mobile Testing and Java SDK.
• Analyze business requirements and technical designs for testability and traceability
• Participate in test planning, estimating, and scheduling
• Develop test plans covering functional, system integration, and regression testing
• Design both manual and automated test cases and scripts
• Utilize appropriate tools for the development and execution of manual and automated test cases and scripts
• Diagnose, document, help troubleshoot, and isolate bugs and issues encountered during testing
• Log daily progress and escalate testing issues using the appropriate escalation paths

Job Description:

• Contribute to IT initiatives for Antaes Asia clients
• Delivery of comprehensive business analysis to provide solutions for business needs.
• Work with the project team including product owner, senior developers, architects, BA’s to deliver business requirements and improve business processes and systems.
• Work closely with stakeholders to define requirement and various artifacts around application development or enhancement.
• Specification of business rules for regulatory reporting, business operations and transformations.
• Functional design and testing of solutions.
• Maintenance and promotion of best practices around the data dictionary of the bank.
• Interaction with developers to define implementation specs.
• Interaction with other IT teams to explain and communicate on Data services
• Assisting with the daily operations through scrum, Jira and Kanban, techniques.
• Contribute to the promotion of Antaes services on top of assistance provided to clients

Job Requirements:

• At least Bachelor’s Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies) or related fields
• At least 5 years of relevant experience
• Strong Communication to bring consensus on requirement.
• Strong functional knowledge of financial product & regulatory reporting
• Knowledge on the MIFID2/SFTR/EMIR / any APAC transaction regulatory reporting principles is desirable.
• Experience of capital market processes, e.g. Pricing, Sales/Trader workflow, etc
• Exposure to Microservices based architecture, Kibana, Collibra is a plus
• Strong problem solving skills with ability to think out of box.
• Excellent communications and proven documentation capabilities.
• Skilled in Data analysis using database queries (SQL/Oracle/Sybase),TSQL
• A knowledge of FPML & XML/XSLT/XPath would be an added advantage

Responsibilities

• Conduct research within assigned area of fixed income market coverage using information sources, including financial statements, earnings reports, published research, financial databases, corporate and management access
• Generate timely, and actionable bond investment ideas. Work with other members of the research team to evaluate a comprehensive range of bonds and bond funds
• Achieve and maintain a coverage list of bond issuers, and provide periodic research recommendations for bonds in the coverage list and newly issued bonds
• Communicate these investment ideas to the investing public and internal stakeholders through research reports, presentations, and other channels
• Contribute investment views and research in collaboration with the regional offices
• Contribute to the growth of the firm's fixed income business
• Undertake additional/ ad-hoc duties and projects assigned

Requirements

• Bachelor degree holder in a related discipline (accountancy, economic, finance or business administration), preferably with investment research experience
• Experience working with systems such as Bloomberg is desirable
• Good understanding of financial statements, bond mathematics, and macro drivers
• Demonstrated strong analytical skills, numerical capability, and attention to detail
• Excellent communication skills. Strong command of both spoken and written English. Mandarin speaking capability is a plus
• Demonstrated interest in and passion for investing
• Able to multi-task and meet constant deadlines

Why explore

• Key role in the Market Analysis team formulating market insights and forecasts for the Group
• An opportunity to influence decisions globally
• Be a part of a diverse and inclusive team.
• Based in Singapore, a global commercial hub for Rio Tinto

About the role

We are looking for a Principal Analyst - Market Analysis to cover maternity leave from January to October 2025. The successful candidate will generate insightful analysis with a focus on lithium supply, demand, and pricing.

Reporting to the Senior Manager - Minerals, the role includes the following:

Demand

• Maintain, develop, and validate global and regional demand models. Establish relevant hierarchies for demand models to account for end-use industries and product preferences.
• Create models where needed and maintain or improve existing models. Work with the sales team and the broader commercial team to prioritize areas of focus.
• Contribute to longer-term demand discussion and trends, including battery chemistry and intensity of use analysis in various battery types.
• Contribute to value-in-use analysis for different products.
• Maintain and develop tracking metrics to provide leading indicators for short-medium term demand over the 0 to 3-year time horizon, as well as longer-term demand. Track and communicate metrics that cover the key regions, end-use industries, and products (e.g. trade statistics and other sector-specific indicators).
• Collaborate with broader Battery Materials and Economics teams to increase intel collection.

Supply

• Monitor competitors' stated strategies and objectives and compare observed behaviors and approaches to the market, including product strategies, customer mix, and supply chain analysis - collaboration is required with a wider commercial team.
• Ownership of supply forecast files by competitor and product line.
• Maintain and further develop competitive cost analysis in collaboration with process and geology specialists to assist with updating cost curve models and supply forecasts.
• Search for information on competitors and update if necessary.
• Develop a deep understanding of competitive supply chains.
• Consolidate regional intel to identify competitive customer portfolios.
• Monitor and track trade flows.

Pricing

• Maintain a view of current market pricing together with a forecast of short-term movements.
• Seek to find leading indicators that can predict short-term price movements.
• Monitor industry developments and provide analysis on how various events will impact forecast prices.

What you will need for the role

To succeed in this role, you will have:

• University degree in either a technical or commercial discipline.
• Minimum 6 years of relevant experience within a commodity-focused MNC.
• Managing, maintaining, and redesigning complex Excel models.
• A strong industry network, as well as maintaining and expanding such, is essential for the success of this position.
• Automated data visualization reports in Power BI.
• Exposure to the trading environment will be an added advantage.
• Excellent verbal and written communication skills (English) are essential.

• Ensure consistency of functional and non-functional needs, and challenge business requirements.
• Design the functional solution / prepare user stories (or equivalent documents).
• Write the acceptance criteria (following BDD approach).
• Synchronize with others applications BAs for interface design and specification.
• Explain to Development team the requirements / user stories.
• Make sure user stories / sub-tasks progress and status is up to date (related to BA’s activities).
• Prepare list of test scenarios (functional, integration), test data preparation.
• Execute functional testing / user stories testing and integration testing to check that developments are compliant with the needs, contributes to E2E / UAT testing.
• Demo preparation (functional part).
• Preparation of functional documentation for application.
• Support during INT / E2E / UAT.

Delivery Management (Scrum Master) & Project Management:

• Accountability of the team’s work delivery.
• Manage and coordinate daily team activities, organize & facilitate team meetings.
• Manage and organize Backlog (JIRA), making sure all tickets well structured, all required information present, all sub-tasks listed, sprint scope defined, status of ticket / sub-tasks is up-to date, etc.
• Team capacity management and project planning.
• Risks & issues management.
• Project cost estimation and controlling.
• Skills management together with Team Head.

Trade Finance functional referent:

Experience with Finastra Trade Innovation Plus (TI+) solution or equivalent.

• Serve as the primary point of contact for all TI+ related inquiries, providing expert guidance to within the team, and towards other stakeholders (Business and Management actors).
• Identify opportunities for improvements on TI+ implementation and customization strategies, as per best practices established by the vendor.
• Conduct training sessions and workshops for other team members and project contributors, enhancing their understanding of the product and its functionalities.
• Oversee and contribute to the rollout of major upgrades and releases of TI+.
• Coordinate with Finastra support team to review CACIB cases raised for defects and enhancement requests.

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

The Senior Logistics Analyst position will manage any of the following functions in support of the flow of information and product from origin to destination; optimizing costs while meeting customer service policy commitments. Manage all aspects of logistics client relationship and customer service policy commitments for product destined to Disney Clients. Manage following aspects of logistics including, but not limited to logistics systems management, Supplier relationship management, Client relationship management, Supply Chain Partner relationship management, logistics contracting support, transportation daily flow services, freight audit/payment/claims and logistics projects which achieve service level commitments while minimizing costs.

Responsibilities:

• Daily Operations ManagementManage efficient product flow and strategies via exceptions management to meet product demand.
  Manage all shipments from Supplier cancel date, delivery compliance, consolidation, to distribution center appointments utilizing system to accomplish consistent days in transit.
  
• Network OptimizationLogistics network flow optimization – lane, hub and flow processes
  Freight terms optimization – Convert Supplier managed freight costs imbedded in first cost to Disney managed freight
  
• Logistics Management System (ORACLE)Manage the system users or directly manage daily operations – ready to ship, planning, shipment tendering, consolidation, delivery receipt, audit and payment.
  User operating guidelines, training and performance
  Data integrity validation, communications exceptions resolution
  
• Supply Chain Partner PerformancePerformance dashboards and metrics standards
  Quarterly supply chain partner performance continuous improvement feedback sessions and action planning.
  
• Supplier Relationship ManagementLogistics systems access and Supplier shipment booking management
  Training manual, training and improvement/issues resolution
  
• Disney Internal Clients Relationship ManagementCreate and maintain the Logistics Client Service Policy quarterly metrics, scorecards and dashboard.
  Identify variances, reasons and coordinate Logistics management quarterly internal and external reviews to drive continuous improvement
  Inbound reporting – status of orders to merchants, planning and distribution center.
  Logistics models for our clients (e.g. estimated landed cost estimates/actual, cycle time, alternative transit costs, etc)
  
• Logistics ProjectsManage projects as identified in our business planning and shipment execution process that drive improvements in service, cost systems or other areas as deemed necessary independently.
  Create and maintain the Logistics Client Service Policy quarterly metrics, scorecards and dashboard.
  Identify variances, reasons and coordinate Logistics management quarterly internal and external reviews to drive continuous improvement
  Freight terms optimization – Convert Supplier managed freight costs imbedded in first cost to Disney managed freight
  
• Ops Process IntegrationSupport managers to provide training and leverage best practice across different regions and LOBs
  Support and implement the ops for new origins, destinations and business expansion in APAC as SME
  

Requirements:

• 4 years minimum of Transportation/Logistics related responsibility. Experience with managing logistics operations for multiple countries/areas in APAC region with knowledge of customs regulation
• Proficient in MS PowerPoint and excel to perform Data analysis,
• Ability to implement global strategies to improve service, quality and cost of logistics across all lines of business, across all sites.
• Great change management and collaboration skills.
• Excellent relationship skills with ability to work in a global, multi-functional environment with all levels of stakeholders, from Executives to Subject Matter Experts.
• Demonstrated verbal, written, facilitation and presentation skills in English
• Critical thinking & problem solving to assess logistics opportunities and provide actionable outcome-based solutions.
• Desired – bachelor’s degree or equivalent
• Good project management experience and skills,
• ORACLE OTM or TMS experience a plus, Logistics Management certification a plus, SQL and Tableau proficiency a plus

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

This Crude Oil Trading Analyst is part of the Crude Oil Department, reporting to the Crude Oil Team Leader. This role involves providing in-depth, high-quality market analysis, contributing to the development and execution of pricing strategies, managing derivative books, and ensuring effective hedging of crude oil positions. You will work in a dynamic and fast-paced trading environment, supporting decision-making with accurate, data-driven insights and analysis.

Key Responsibilities:

• Provide detailed analysis and insights on global crude oil markets, with a focus on price trends, premiums, spreads, and key market indicators.
• Continuously monitor global crude oil markets to identify emerging trading opportunities.
• Evaluate and forecast global and regional crude oil demand and supply based on factors such as economic growth, cargo movements, geopolitical events, government policies, etc..
• Manage hedging strategies for crude oil positions, ensuring proper risk mitigation in volatile market conditions.
• Use trading platforms to access real-time market data, execute trades, and monitor positions.
• Record deals into the trading system and maintain up-to-date monitoring of market, credit, and operational risks.
• Compile market reports, maintain and update databases.
• Carry out and support other duties assigned by the Company.

Job Requirements:

• Bachelor’s Degree in International Trading, Economics, Finance, Statistics or a related field.
• Minimum of 5 years of experience in trading, and market analysis within oil and gas trading company.
• Strong analytical skills, with the ability to process and interpret large datasets to generate actionable insights.
• Advanced skills in Microsoft Office Suits, and trading platforms, such as Refinitiv.
• Excellent numerical and analytical skills with a strong attention to detail.
• Proven ability to work collaboratively and maintain trust and integrity within a team.
• Bilingual in English and Mandarin, capable of preparing analysis reports in Chinese and communicating with Mandarin-speaking counterparts.

Yamal Trade Pte Ltd, a subsidiary of Yamal LNG Joint Venture, is a company incorporated in Singapore which business is linked to Liquified Natural Gas (LNG) produced in Yamal Peninsula (Russia).

Yamal Trade (YT) is looking for a Shipping Commercial Analyst to join its Shipping Team. Yamal Trade is holding long term Time Charters to service its pioneering Arctic LNG project. The LNG Chartered fleet is composed of 26 LNG vessels. The position is based in Singapore.

This is a great opportunity to be part of the dynamic shipping team in our Singapore office, where the core commercial activities happen. The candidate is expected to gain commercial acumen quickly to be an active contributor of the business.

The appointee will be involved in LNG Cargo complete logistics: loading, maritime transport, potential rescheduling/reloading at transshipment point, discharge and reconciliation with Buyer.

This role will interact primarily with the Shipping team located in Moscow and Singapore. The context is one of efficient and reliable business process relative to the LNG cargo documentation from Yamal LNG plant at Sabetta, Russian Federation to the end Buyers Worldwide.

Role Objectives

To provide analytical expertise to our Shipping and other commercial teams in Yamal Trade.

Responsibilities

1. Develop and run Economic modelling related to shipping scenarios;
2. Analytical support to all chartering/shipping activities of Yamal Trade;
3. Voyage economics modelling in cooperation with ADP and Commercial teams;
4. Assist the Shipping team in selecting vessels and drafting and negotiating charters (spot and term) to support Yamal Trade’s shipping demand;
5. Develop and maintain working relationship with key external stakeholders - owners and shipbrokers regarding vessel types performance and economics;
6. Co-operation with other teams within Yamal Trade and Yamal LNG (ADP, Commercial and Finance teams)
7. Other responsibilities as directed by management.

Requirements:

• Diploma in Maritime/Business or equivalent qualification
• Office-based experience in Chartering, Shipping Operations or Research with an oil major, a trading house, independent shipowner or shipbroker;
• Commercial mindset and strong analytic skills;
• Good understanding of the shipping industry, its contractual framework and the network of key stakeholders;
• Good English written & communication skills
• Good time management and able to prioritize tasks
• Problem solver and keen interest to learn new knowledge on the industry/cargo/shipping
• Able to work independently and as a team
• Able to work outside office hours if necessary

Reporting:

To the Head of Shipping

Overview

Mezzo Labs is a digital intelligence company who help clients turn their data into customer-winning experiences. Our goal is to deliver business value through data.

You will help implementing web analytics platforms like Google Analytics and Adobe Analytics. You will use Tag Management Systems like Adobe Launch, GTM and Tealium IQ, and design data layers. You will also get exposure to the cutting edge of data-driven digital marketing technology, including CDPs and CEPs. You will potentially set up and operate marketing automation and personalisation tools.

This is a technical role. It would suit someone with a desire to learn how to implement top-end martech and digital data platforms.

The role will be based in Singapore but may require travel to client sites across APAC.

This role would suit someone with experience of working in a digital team client-side or agency-side and who has successfully used web analytics tools to measure/optimise online acquisition and conversion.

Typical daily activity

In a typical day, you could be:

· Assisting in running workshops to gather and document technical requirements

· Supporting the platform selection process to help identify suitable tools and technologies for specific parts of the architecture

· Aiding in creating business solution designs for analytics implementations on websites and mobile apps

· Implementing these analytics solutions, typically platforms such as Adobe Analytics, Webtrends, Google Analytics, through:

o Writing tagging guides

o Delivering tags through a Tag Management System

o Designing and delivering data layers

o Setting up profiles and custom reports

· Conducting audits of client sites to assess tagging accuracy and performing gap analyses

· Reviewing other data sources, including media, CRM, or offline data, to evaluate their integration with web analytics

· Supporting the design, build, and automation of data engineering solutions using cloud technologies like AWS, Microsoft Azure, or Google Cloud Platform

· Collaborating with the Data Strategy team to implement front-end code for optimization and personalization experiences, and assisting in testing these solutions using tools such as Optimizely, AB Tasty, Adobe Target, and Visual Website Optimizer

· Design and building Dashboards on PowerBI/Tableau or other visualization tools.

· Assisting in training and mentoring clients on effectively using their technical architecture and platforms

In addition, you will be involved in connecting other data sources with web analytics so you will have a good working knowledge of Customer Data Platforms (CDPS), DMPs, media tag (e.g. DoubleClick), CRM data, email marketing data, video data and social media analytics.

This role will not require you to analyse the data – that is the job of our Data Strategy team – but you will be interested in the commercial impact of your data, either from analysis or from marketing automation.

This is a client-facing, billable role where you will support the Solutions Consultant in managing multiple clients. This includes assisting with client meetings and conference calls, ensuring clear and logical communication of technical information.

Responsibilities

· Digital data architecture

Collaborate with the Solutions Consultant to interpret business requirements and design effective digital data architectures that align with clients’ needs across various tools and technologies.

· Technical projects

Work within project teams to help implement digital analytics solutions on client platforms, ensuring all technical requirements are met.

· Technical support

Respond to client support requests promptly, often handling critical issues as a trusted final resource

· Project management

Working with the Project Manager to ensure Mezzo delivers on time and on budget. Managing clients' expectations, change requests and scope creep. Checking all deliverables before they go to the client. Ensuring the client is kept regularly updated on progress. Getting sign off of each deliverable. Raising invoices at the end of each phase

· Feedback

Getting feedback from each client and compiling a close out report with recommendations for continuous improvement.

Requirements

You will need to have:

Technical / Analytics Expertise

· At least 5 years’ technical experience implementing analytics tools and technologies (note: this is essential – you must have experience of writing documents like tagging guides or Solution Design Documents, not just briefing them in for someone else to write.)

· Experience in at least one tag management system (e.g. GTM, DTM/Launch or Tealium iQ)

· Experience in designing and implementing data layers to support analytics requirements

· Familiarity with advanced analytics technologies, such as CDPs, DMPs, and Marketing Clouds, and the ability to integrate these with other data sources

· Knowledge of JavaScript at an intermediate level

Data Analysis and Visualisation Expertise

· Strong proficiency in building dashboards on data visualization platforms (PowerBI/Tableau), with the ability to create visually impactful, data-driven insights

· Proficiency in SQL for querying and manipulating data across various databases

· A good understanding of technology, with a desire to learn more and try new tools

Analytics and Integration Experience

· Understanding of data engineering approaches, tools and technologies

· Practical experience with cloud platforms, including Azure (Logic apps, Event Hub, Data Factory etc.) and AWS(Glue, S3, redshift etc.) for data engineering and analytics.

· Proficient in Python at an intermediate level for data processing, automation, and integration tasks

Preferably, you should have:

Advanced Cloud and Data Engineering Skills

· Hands-on experience with data engineering technologies (AWS, Azure, GCP etc)

· Foundational knowledge of data science methods for advanced analytics

Front-end Optimisation and Personalisation

· Knowledge of front-end development, specifically around optimisation / personalisation build (html, JS) and configuration (in tools like Adobe Target, Optimizely, AB Tasty, VWO)

Personal Qualities

· Sociability – be a generous and likeable team member

· Curiosity – be energetic, positive, enthusiastic, with an enquiring mind

Overall, this role is ideal for a technically skilled professional who is comfortable interacting with clients, has a blend of data engineering, analytics, and cloud platform experience, who is ready to create impactful insights through dashboards/data integrations and with a natural curiosity/eagerness to learn on the go.

Personal development

You will be given the opportunity to learn various tools across the marketing analytics spectrum. If you don’t already have Adobe Analytics Developer certification, we will help you get it. If you don’t already have skills in Webtrends and Google Analytics, we will help you bridge those gaps. We want you to become a multi-facted expert in a wide range of data engineering and data science approaches, appropriate for the clients and projects we have.

Mezzo Labs sees itself as a talent incubator – we hire exceptional people and help them to grow their talents. We encourage you to join projects that stretch your capabilities and to attend training courses that accelerate your skills growth. You will define your own development path and work with your manager to grow and move up through the company. How quickly you do that is up to you. Our job is to support you on that journey.

We want you to be as happy as possible in your time at Mezzo Labs. We don’t just say this - we mean it. We give all staff a personal structured life coaching programme, Inside Out. As part of this programme, you will have access to a dedicated life coach to help you define and reach your goals, whether they be in the workplace or outside. By the end, you will have written your own unique book – with your aspirations, your goals, and a plan of how to get there.

Responsibilities

• Prepare and deliver accurate management reports, including monthly forecasts and semi-annual budgets, with variance and trend analysis for the region.
• Assist in developing budgets and forecasts, ensuring they reflect strategic goals and business priorities.
• Analyze financial performance and key metrics to identify risks and opportunities for improvement.
• Work with various departments to collect and verify financial data, ensuring accuracy and timeliness.
• Provide analysis and insights that connect financial reports to business strategies.
• Prepare ad-hoc reports and analyses as needed to support management decisions.
• Handle other tasks as required.

Requirements:

• Degree in Accounting or equivalent qualification.
• At least 3 years of relevant experience.
• Good in numbers and data.
• Proficient in MS Office including Power BI, Vlookup, Pivot Table and PowerPoint.
• Excellent communication and presentation skills to engage with stakeholders.
• Detail-oriented, organized, and a team player.
• Self-motivated and able to work independently.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QWR66RR9

Job Purpose

The Customer Analytics, Reporting and BI team manages data projects, data pipeline and data analytics to maximize the potential of data, uncovering valuable business insights for Group Customer and Digital Division. Leveraging advanced data analytics and visualization, the team enables senior stakeholder to interpret the story behind the number, driving more informed strategies and initiatives.

The Senior Analyst (Data Analytics & Visualisation) plays a pivotal role in managing and enhancing the data analytics assets, which are used to monitor business performance, identify business opportunity and enable data-driven business decision. This role collaborates closely with key stakeholders across multiple departments to apply advanced analytics to generate value-creating insights from big data. The ideal candidate is passionate about creating business impact by using their data expertise and industry experience.

The Job

· Design, build and enhance data analytics assets to ensure relevance and continued usage of the analytics and business intelligence by business users for making informed decisions.

· Support the build of contextual data marts to advance the scalability and reusability of visual and advanced analytics assets.

· Collaborate with business and Group Data independently to manage the entire dashboard development cycle - from gathering and proposing business requirement, designing dataflow and data structure, to developing dashboard and managing the schedule of release.

· Support ad-hoc data analytics and periodic reporting requests.

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· BS in Business Analytics, Statistics, Economics, Actuarial Science or equivalent disciplines that focuses on extensive use of data for analysis.

· At least 5 years of experience in managing and delivering multiple requirements for business intelligence and analytics as an individual contributor.

· Proficient in traditional and modern data programming language (e.g. Phyton, SQL, Hive, and PySpark) and data visualization tools (e.g. Tableau).

· Practical knowledge of big data ETL framework and experience dealing with complex data structure.

· Strong business acumen and communication skill; able to bridge the communication between technical and business domains.

· A problem-solver, initiative-taker who can work independently and responsibly with minimal supervision.

· Ability to manage and prioritize requests and tasks while being goal-oriented

· Experience in performing/interpretating advanced analytics (e.g. Statistical or ML-based) is a plus.

· Experience in insurance or financial services industry is a plus.

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

• At least 3 months Experience in working with Java J2EE applications.
• Knowledge in Unix commands, SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn.
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Must be graduate from IT or Computer Science
• Need to have eagerness to learn and perform with commitment.
• Open to consider entry level engineers.

Senior IT Support Executive

• Working hours: 8.30am to 6.00pm (Mon – Fri)
• Office location: Pandan Road [Company transport is provided from Clementi MRT (one way) ]
• Salary: $3500 – $4200

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met.
• Draft and update technical documentation such as administration & user guides.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• Source for products/solutions and vendors/suppliers for required projects.
• Provide L1/L2 support and participate as a team lead or member in projects.

Requirements:

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA
• Minimum of one year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred
• Experience with Veeam, VMware, and UNIX/Linux is an added advantage
• Experience in API/Web Programming and Database Administration is an added advantage

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Your new role

• Manage FX, money market, NDF, and OTC derivative transactions
• Perform settlement matching, sourcing, and assignment of standard settlement instructions- Conduct reconciliations and investigate breaks and client queries
• Manage and monitor nostro accounts to fulfil contractual settlement obligations and avoid regulatory liquidity breaches
• Monitor cash balances and escalate issues according to the agreed escalation matrix
• Liaise with business and settlement teams to ensure accurate and timely funding
• Manage collateral aspects for the bank
• Send out margin notices and monitor margin acceptance from clients
• Maintain proper records and handle exceptions

What you'll need to succeed

• At least 3 years of previous experience in a financial institution
• Good product knowledge on FX and Rates
• Strong understanding of Cash Management
• Strong understanding of Collateral Management
• Solid understanding of typical risk management practices within a bank
• Strong people management skills

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected].

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Registration No: R1986473
EA License No: 07C3924
Company Registration No: 200609504D

Key Responsibilities

This role is responsible for supporting Partners with administrative matters. This includes:

• Draft client letters and client information packs.
• Working with various other internal teams including Client Services Team, Business Assurance and Compliance.
• Updating Salesforce with meeting notes and activities.
• Facilitating the end-to-end process of insurance applications for clients starting from obtaining insurance quotes to following up of underwriting requirements until inception of policies.
• Supporting Partners with other adhoc administrative or operational tasks as required.

Requirements

• Customer service-oriented
• Strong communication and interpersonal skills in both verbal and written
• Possess strong work ethics a positive working attitude, proactive and self-motivated
• Be a team player and able to work independently if needed
• Meticulous, with a strong attention to detail
• Ability to adapt to a dynamic working environment
• No experience required as training will be provided.

Be the difference

If making a difference matters to you, then you matter to us.

We're looking for a Senior Technology Sales Support Specialist for Enablon software portfolio. You'll report to Associate Director, Solutions Consultants.

Enablon is a global leading provider of integrated software solutions for Risk & Compliance, Engineering & Operations, and EHSQ & Sustainability. Find more at https://www.wolterskluwer.com/en/solutions/enablon

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working arrangements, working from home 2-3 days per week). #LI-Hybrid

About the Role

As a Senior Technology Sales Support Specialist you will be responsible for developing a solid understanding of the Enablon software platform functionality, in the field of Risk, Health and Safety, Control of Work, ESG, Quality and Process Safety. You will be part of the sales team building and presenting our solutions to ensure successful sales completion for existing and potential customers and responding to functional and technical requirements. In this role, you will also be capturing requirements to enhance our product Road Map and fuel product innovation.

• Consult and discover with existing and potential clients to understand their specific needs, challenges and industry issues that they face before providing specific solutions using the Enablon platform.
• Build a solution-oriented presentation based your expertise but as well on analysis and understanding of the customer problematic and needs/ build a technical solution based on the company portfolio.
• Work with EAM to prepare the presentation deck and deliver demonstration presentations to customers, both remotely and on site for, often, large audiences focused on areas of interest and solving challenges raised in discovery sessions
• Deliver Proofs of Concepts by applying solution functionalities using client’s sample data
• Preparing proposals and answer questions and requirements found in Request for Information/Proposal (RFI/RFP) documents tailoring responses based on information uncovered during discovery
• Prepare personalized demonstration platforms with relevant information for each existing/prospective customer
• Prepare individualized scoping document mapping prospective customer needs to Enablon products
• Serve as technical and functional expert for solutions
• Bridge the gap between our products and our customers’ needs (Product SME)
• Gather and document existing/prospective customer needs/gaps/new features for potential product enhancements
• Work closely/ regularly with professional services team to analyse requirements and determine product implementation strategies
• Attend and represent Enablon at various industry events such as conferences
• Continually learn new versions and features of the software as the product grows and enhances.

About You

• Bachelor’s degree from an accredited university OR minimum of three years as a Pre-Sales Consultant in a Software/SaaS firm
• Expertise in EHSQ, ESG or GRC domain topics.
• Knowledge of Process Safety would be beneficial.
• Fluent in English.
• Previous experience in a Pre-Sales role at a Software/SaaS firm delivering Demonstrations, POCs and participating in the sales cycle is a plus, along with any experience in Corporate Visions’ methodologies.
• Open to candidates that are interested in a Pre-Sales role with client facing Professional Services experience

About Us

Wolters Kluwer reported 2023 annual revenues of €5.58 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 22,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

The Implementation Services team is responsible for delivering end-to-end client implementations for products, solutions, infrastructure, and new client onboarding.

What an Analyst, Implementation Services does at Visa:

The Implementation Services team is a talented team of professional services organization responsible for overall technical program management and implementations, with a focus on implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the Asia Pacific (AP) region.

This position serves as Visa Project Manager for implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the AP (Asia Pacific) region.

This is an individual contributor responsible for solving complex problems, serving to gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features, and functionality.

In this role, you are expected to:

• Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are met in line with agreed timelines
• Coordinate directly with clients to analyze and understand card program setup/endpoint requirements to implement Visa products and services and facilitate endpoint connectivity to support the business and formulate implementation solutions
• Confidently manage client projects in parallel to product developments and a changing landscape
• Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders
• Be able to communicate complex, technical concepts in a focused and well-organized manner
• Be able to learn and acquire knowledge in modern technologies in keeping step with market developments
• Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions
• Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications
• Represent client system and operational requirements to internal Visa organizations
• Be an active contributor in a high-performing, supportive, and inclusive team culture
• Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor
• Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments, leveraging your immediate manager for guidance and direction where needed
• Coordinate internal Visa resources to ensure delivery on commitments

Why this is important to Visa:

The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues. The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.

Caldecott

6 months

Monday - Friday

Office hours

• Assist in developing and executing engagement strategy on new focal areas
• Develop engagement toolkits and levers to engage different stakeholders (e.g.religious organisations, Social Service Agencies, corporates)
• Develop stakeholder mapping/tiering to guide customised engagement efforts
• Basic Research Support: Assist in conducting desktop scans and basic research activities (e.g. create online survey form) to gather relevant information
• Dat Analysis and Reporting: Using Microsoft or other tools to collect, analyse, and present data from basic research activities to support decision-making and identify areas for improvement
• Project Support: Ensure progress coordination, documentation and tracking of key research and transformation initiatives. Ensure alignment with project requirements and timeline

Requirements:

• Singaporean
• Degree in any field
• At least 1 year of research support, project support and data management experience
• Experience in managing stakeholders

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.https://go.persolkelly.com/job/apply/9616

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Meta’s Support Engineering team is looking for an engineer to play a key role in scaling Meta’s key Fintech product priorities. As a business support engineer working on Meta Fintech Products, you will get an opportunity to work on our family of apps including Instagram, WhatsApp, FB and build support flows for the systems where we process over 140 Billion annually.

We are looking for someone who has a passion for product support combined with outstanding customer services. You are an expert in building monitoring from scratch, identifying gaps and coming up with technical solutions, and are an expert in articulating insights back to product teams to make the product better. You have the expertise of managing technical integrations, fostering developer/business relationships, and who have a desire to improve the support experience of our customers.

As a business support engineer, you will work closely with product engineering teams and partners to build long term monitoring and alerting solutions that will help us detect and resolve issues proactively. You will also get the opportunity to work with external partners and processors and set up processes that will help us build a scalable support system for our fintech workflows. You will work closely with other regional offices and partnership teams and support a broad range of partners across the globe to integrate Meta Fintech products into their offering. This role will be based in Singapore.

Responsibilities

• Partner with Payment providers and advertisers to help them to deploy Meta products.
• Provide ongoing integration monitoring and technical support to payment partners/processors through a scaled ticketing system, while ensuring a high quality of service, troubleshooting partner’s technical issues in real-time, in cooperation with their engineering teams, and Facebook's internal technical teams, to resolve payment service issues
• Troubleshooting partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta’s internal technical teams to resolve those issues
• Manage technical relationship with Meta’s Payments partners, providing technical support and handling service outages
• Communicate partner needs to the Meta product team, to improve people’s experiences with our products
• Handle any production issues that comes out of Meta’s monthly reconciliation process
• Write production code that will improve our internal tooling and our products, building understanding across a variety of software and our platform at a deep engineering level
• Help scaling programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta’s infrastructure, presenting cross-­functional and global context
• Provide 24x7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
• Proactively and independently analyze information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and shares this knowledge across the team
• Lead and complete several concurrent complex projects while using your problem-solving skills to resolve large business problems.
• Regularly frame and consider issues within the larger scope and goal of the team and translates them into actionable insights that have key business impact
• Independently think through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance
• Be recognized and known as an expert across the global team and regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management
• Confidently and constructively challenge priorities and/or the direction of a certain project. Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources
• Make informed decisions and recommendations based on the reprioritization of competing needs
• Consistently deliver constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals

Minimum Qualifications

• 5+ years of experience as a Support Engineer, Service Engineer, Site Reliability engineer or similar.
• BA/BS in Engineering, Computer Science, Information Technology, Telecommunications or equivalent degree/experience.
• Technical understanding of online payment processing flows. (Merchants, Acquirer Banks, Issuers bank)
• Experience in working/troubleshooting with networking protocols (HTTPS, API, REST, VPN’s)
• Experience in one or more of the following languages: PHP, Python, Ruby, Objective-C/C++, Swift, Java, or C#
• Experience with system administration and scripting under Unix/Linux systems
• Demonstrated problem-solving approach and analytical skills
• Experience in communicating with technical and business audiences and writing technical documentation

Preferred Qualifications

• Experience in the payment processing and/or banking industry
• Experience of local payment flows like Fed Now and subscription based payment is a plus

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.