Job Title: Business Analyst - CTRM (Commodity Trading and Risk Management)

We are committed to excellence in our field and are looking for a skilled Business Analyst with expertise in Commodity Trading and Risk Management (CTRM) to join our dynamic team.

Job Description:

As a Business Analyst specializing in CTRM, you will play a vital role in bridging the gap between business needs and technology solutions. Your primary responsibility will be to understand the intricacies of commodity trading operations and leverage your expertise in CTRM systems to optimize processes and drive efficiency.

Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements related to commodity trading activities, risk management, and financial reporting.
• Evaluate existing CTRM systems and processes, identifying areas for improvement and optimization.
• Design and implement solutions within CTRM systems to enhance trading strategies, risk mitigation, and operational efficiency.
• Conduct user training sessions and provide ongoing support to ensure effective utilization of CTRM systems and tools.
• Develop and maintain documentation including business process flows, system configurations, and user manuals.
• Partner with IT teams and vendors to customize CTRM solutions, integrate with other systems, and troubleshoot technical issues.
• Stay updated on industry trends, regulatory requirements, and best practices in commodity trading and risk management.
• Collaborate with cross-functional teams to implement system enhancements, upgrades, and migrations.
• Act as a subject matter expert on CTRM systems, providing guidance and support to stakeholders across the organization.
• Drive continuous improvement initiatives to optimize trading operations, minimize risks, and maximize profitability.

• Bachelor's degree in Business Administration, Finance, Computer Science, or related field. Master's degree or relevant certifications (e.g., CTRM certification) is a plus.
• Proven experience as a Business Analyst in the commodity trading industry, with a focus on CTRM systems.
• Strong understanding of commodity markets, trading strategies, and risk management principles.
• Proficiency in using CTRM systems such as OpenLink Endur, Allegro, or similar platforms.
• Excellent analytical skills with the ability to translate complex business requirements into technical solutions.
• Solid communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Detail-oriented mindset with a focus on delivering high-quality results within specified timelines.
• Ability to adapt to a fast-paced environment and manage multiple priorities simultaneously.
• Experience with SQL, VBA, or other programming languages is a plus.
• Knowledge of regulatory requirements (e.g., Dodd-Frank, EMIR) governing commodity trading operations is desirable.

Your Career 

Sales Operations Analyst, Order Management at Palo Alto Networks resides within the Sales Operations department ensuring the accurate and timely processing of a high volume of purchase orders. You will work out of our JAPAC office and will report to a Sales Operation Manager - Order Management of our EMEA Headquarters. 

The role demands incredible attention to detail, the ability to work as part of a team and on one’s own, a desire to learn systems and processes very quickly and the skills to adapt to ever-changing business requirements. 

This position requires team members to be available to work extended hours at the end of each month and the fiscal quarter. 

Your Impact 

• Manage daily sales orders and placement into CRM-Sales Force System with precise accuracy and cross-checking ERP-SAP system 
• Sales Operations Analyst, Order Management (International) receives and processes all types of purchase orders from Palo Alto Networks’ distributors and direct resellers in each of the two assigned regions (EMEA and JAPAC)
• Handle escalation of activities and ensure accuracy on approved quotes 
• Review all required documentation are transferred to the back office 
• Adhere to contract and licensing terms and recognition policies are met 
• Each purchase order is reviewed for accuracy to ensure it matches approved quotes, adheres to contract and licensing terms, meets Palo Alto Networks procurement and revenue recognition policies and is being placed by an authorized channels distributors and reseller partner
• Certain activities in Salesforce.com are administered Once a purchase order is deemed clean, before the transactions are transferred to Order Fulfillment and Trade departments for final processing and shipping
• Certain activities in Salesforce.com are administered Once a purchase order is deemed clean, before the transactions are transferred to Order Fulfillment and Trade departments for final processing and shipping
• Sales Operations Analyst, Order Management as the first point of contact for all escalations concerning Sales Orders require a strong analytical skill and understanding of complex policies and licensing processes
• Collaborate with other external and internal departments to quickly resolve customer concerns
• Interact directly with PAN Distributors, PAN Channels Distributors, PAN Channels and Sales Reps. as required
• Liaises with Sales Rep, Renewal Rep, Deal Desk  for opportunities and quotes related issues, with Deal desk for pricing and quotes matters
• Sales Operations Analyst, Order Management may collaborate with Field Sales Ops. NPI Sales Ops. Sales Support, Channels Ops, Product Compliance teams for any operational issues and Data Account team for account registration related issues
• Liaises with Fulfillment, Trade and Logistics teams to relay compliance, shipment and delivery information/documentations, Tracking and communicating any order matters (e.g order status, shipment status, serial number, etc) to both internal and external stakeholders

This role will support the operations for our recently launched revolutionary blood-based test for early cancer detection. In this role, you will work with our dynamic AMEA (Asia Pacific, Middle East and Africa) Team and collaborate closely with our US lab as well as our distributors in the region. We expect you to be an exceptional team member who will go that extra mile for patient care and help resolve urgent and time-critical issues. You should be able to personally engage customers in a positive and friendly manner to resolve issues and deliver the best possible customer experience.

Job Responsibilities:

1. Responsible for receiving and responding to all types of communication: phone, email and web inquiries from channel partners, customers (physician offices, laboratories, and hospitals) and patients.

2. Handle a variety of inquiries, including questions about our technology, products and services, status of test results etc.

3. Create content and SOPs for product launch with new clients and train external partners on the operations set-up.

4. Direct enquiries internally to the appropriate departments (e.g. medical, finance, commercial, marketing, etc.)

5. Keeping precise and clear documentation of all communications and follow up activities

6. Follow up with channel partners and other related stakeholders to obtain missing information required to complete the order entry process

7. Send/re-send patient reports as requested by the customers

8. Assist with logistics/operations set-up for our commercial business and clinical trials

9. Order and/ or facilitate the supply of kits and manage replenishment of kit inventory based on demand, for our teams in different markets.

10. Understand accessioning and laboratory operations protocols as set by the lab.

11. Develop process improvements related to case tracking, while keeping focus on both quality and turn-around time (TAT) and flag any delays to respective teams.

12. Establish and adhere to Standard Operating Procedures (SOP’s) pertaining to various activities in the workflow.

13. Collaborate with the software team to test enhancements leading to improvements in operational efficiencies

14. Maximize our systems and tools to make the Client Service experience as positive and seamless and as possible.

15. Participate in projects that extend beyond your day to day to stretch to help build a world class Client Service organization.

Job Responsibilities:

• Consolidate and send manpower supply timesheets from various divisions for approval and payment
• Work closely with the Supervisor and Ops Manager for any other administrative work
• Assist in the hardcopy compilation of company/ Labour Supply Annual Leave form, MC, petty cash, medical claim for Manager’ approval and submit to Human Resource
• Raise allowances and transfer forms and submit to Ops Manager for approval before routing to Human Resource
• Submit internal and external monthly headcount and manhour report
• Assist Ops Manager on any other ad-hoc duties

Job Requirements:

• Minimum GCE ‘O’ level/ITE/Diploma with at least 2 years’ experience in operations administrative with handling timesheets/attendance is a MUST
• Highly independent and meticulous.
• Possess good interpersonal and communication skills

Dashmesh Singapore Pte Ltd (located in Loyang) is a dried food distribution company which was established in 1985. We are looking for an Information Technology (IT) Executive. The candidate must have relevant IT qualifications and preferably has several years of relevant working experience in a small and medium sized company. He/she must be self-motivated, systematic and organised besides being a good team worker, being passionate about making improvements and having a good work attitude.

The candidate will be responsible for managing and maintaining all our IT systems including servers, office computers, website, SAP B1 and salesmen’s PDA devices/applications. He/she is also expected to keep up-to-date records of our IT assets and systems and ensure IT continuity during emergencies. As we are a small company with a 60 staff workforce, the candidate must be prepared to work beyond the stipulated job scope and perform other duties as and when assigned.

We are a company which believes in recognising and developing employees with good performance and strong potentials. Opportunities for career development are available to suitable employees. Dashmesh is a staff friendly organisation and practises work-life balance.

Interested and Experienced candidates may write to [email protected]

Please take note that only shortlisted candidates will be notified.

PLEASE TAKE NOTE THAT CURRENTLY OUR COMPANY IS AT NO. 19 LOYANG WAY BUT WILL BE RELOCATED IN AUGUST 2024 TO PENJURU.

Responsibilities:

· Provide sales and administrative support to sales team.

· Handling of sales enquiries.

· Manages shipment and receipt of products, materials, and supplies.

· Asist in sourcing materials, goods, products, and services.

· Prepare sales quotations and service reports.

· Keep track of timelines for submission and completion of sales reports.

· Prepare power point slides for presentation.

Requirements

· Min ITE. Fresh graduates arewelcome.

· Proficient in MSoffice.

· Confident & self-motivated with good communication & interpersonal skills.

· Ability to work in a fast-paced environment, multitask and manage work priorities in a pro-active and flexible

manner.

· Ability to meet tight deadlines.

· Prior shipping experience is added advantage.

· Prior sales experience is added advantage.

· Singaporean.

Job Description

Reporting to Projects & Continuous Improvement Manager, the Accountant plays an integral role in Finance Division in ensuring projects align with company-wide continuous improvement initiatives and Finance Division roadmap.

Responsibilities

· Responsible for hardware and software setup assisting with installation / deployment of laptops, printer and other IT equipment including resolve issues encountered by users.

· Point of contact between IT Departments of the company and the Business Divisions

· Responsible for and co-ordinates IT-related administrative matters of the Division, including but not limited to:

- User Account Management:

1. Manage user accounts, permissions and access rights in various systems and applications.

2. Ensure Staff on-boarding and offboarding processes are executed efficiently.

- Regular reviews on user access and controls

- Annual DR Exercises

· Initiate, support and monitor systems and continuous improvement projects for the Division and ensure it aligns with company-wide continuous improvement initiatives and Finance Division roadmap.

· Be involved in digitalisation projects through process simplification, introduce concepts like report automation, process automation like RPA.

· Engage key finance business stakeholders, collect requirements and translate into tender or user requirements specifications.

· Undertake any other ad-hoc projects or tasks as assigned by management.

Requirements

· Information Technology (IT) or related Diploma or Degree and with at least 2 years of relevant experience

· Applicant with prior experience in system design and analysis knowledge will be an added advantage.

· Good communications, problem solving and project management skills.

· Good team player, self-motivated with positive working attitude

· Able to multi-task and prioritize in a fast paced and high-volume environment or ambiguous situations.

Responsibility

· Provide IT support and perform initial troubleshooting or escalate to our outsourced IT specialists for complicated cases, or provide alternatives to resolves the cases.

· Support HQ and project sites regarding IT-related issues.

· Monitor and maintain in-house networks and servers.

· Manage and maintain computer hardware and software systems, Inventory, and deployment to users.

· Upgrade, install and configure new hardware and software to meet company objectives.

· Create user accounts and set up email accounts for new staff.

· Perform diagnostic tests and debugging procedures to optimize computer systems.

· Document processes, as well as backing up and archiving data.

· Develop data retrieval and recovery procedures.

· Perform any ad-hoc assignment as instructed by superiors.

Requirements

· ITE, Diploma or Higher qualification in computer science, information technology, information systems, or related fields.

· Preferable with at least 1-2 years of relevant working experience in a similar role.

· Responsible, meticulous, fast learner.

Job Description

• Perform water and lavatory servicing to all types of aircraft.
• Provide and operate full ground support equipment such as ground power units, air-start, air conditioning units and Brake Cooling Unit.
• Operate Conventionally and Towbarless Airtug for Pushback and Towing on all types of aircraft.
• Performs Equipment preventative and routine inspection.
• Carry out other duties associated with aircraft water/lavatory systems and full ground support equipment.

Requirements

• Minimum Nitec/ Diploma in Engineering or equivalent
• 1-3 years of relevant working experience in aviation or related industries
• Possess LTA Class 3 driving license
• Able to perform 12 hours rotating shift work arrangement

Job Responsibilities:

• Basic data entry (SAP system)
• Picking, packing, stock taking and inventory management
• Organizing and maintaining the store
• Issuing/Receiving aircraft spare parts and tools

Job Requirements:

• Minimum 'O' Level with 1 - 2 years experience in warehouse / logistics
• Must be comfortable to perform rotating shift-work
• Basic computer skill required
• Experience in SAP will be highly advantage
• Class 3 /Forklift driving license will be an advantage

Job Responsibilities:

• Prepare work packages and ensure spare availability prior to work commencement.
• Prepare work packages and provide support to technical crew.
• Liaise with technical crew and various departments to ensure smooth and timely completion of planned tasks.
• Perform data input and analysis.
• Plan and track monthly programs for completion.
• Answer customer queries.
• Any other duties required

Job Requirements:

• Minimum Higher Nitec / Diploma holder in Engineering/Automotive/Aerospace/Transport/Business
• Comfortable with 12 hours rotating shift
• Proficient in Microsoft Word, Excel and PowerPoint
• Good communication and interpersonal skills

Key Responsibilities

1. Understand, research, and resolve internal and external application and systems issues.
2. Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.
3. Participate in product testing, documentation reviews, and user conferences.
4. Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
5. Attend Applied Materials’ classes in designated product line and external classes for third-party software.
6. Provide on-going training to customers for technical and systems issues.
7. Deliver updates and reports to managers, partners and peers

Functional Knowledge

• Demonstrates conceptual knowledge of theories, practices and procedures within a discipline

Business Expertise

• Applies general knowledge of business developed through education or past experience

Leadership

• No supervisory responsibilities; accountable for developing technical contribution

Problem Solving

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments

Impact

• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

Interpersonal Skills

• Exchanges straightforward information, asks questions and checks for understanding

Job Description

Key Responsibilities

1. Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
2. Uses escalation policies as required to keep management informed of down situations.
3. Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
4. Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.
5. Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.
6. Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.
7. Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.
8. Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives

Leadership

• May provide informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

• Impacts the quality of own work and its contribution to the team

Interpersonal Skills

• Uses communication skills to regularly exchange information

We are looking for a highly motivated and detail-oriented intern to join our dynamic Controlling department. The internship will last for a minimum of 6 months and will provide an exceptional opportunity to gain hands-on experience in the digital applications of Finance and Controlling.

Job Description

• • Collaborate with our team to create insightful reports using Power BI and Python
  • Collect and analyze data to identify trends, patterns, and insights that support decision-making processes
  • Participate in cross-functional projects, collaborating with different departments to provide data-driven solutions
  • Support to maintain and update data in our financial systems and data warehouse
  • Assist in other business ad-hoc tasks

ROLE : Inside Sales Operation Support - Order and Logistic Management

• Sales Order Excellence: Take the helm of our sales order process, ensuring each customer’s journey from order to fulfillment is seamless and satisfying. To manage the accounts assigned to you by increasing the sales and developing new sales
• Logistic Coordination : Assign to SG logistics management , keeping our warehouse operations effective , support regular stock takes that inform business strategy and support sales success.
• Strategic Material & Stock Coordinating: Play a vital role as team member for internal Sale and Operation to collaborate with PMC , Sales and Product team to ensure stable supply chain and quality .
• Operational Dynamo: Propel efficiency through your involvement in the inbound and outbound logistics, demonstrating an eye for improvement and a knack for problem-solving.
• Customer Success Advocate: Act as a key contributor to our commitment to customer satisfaction, where your efforts in order execution and delivery management result in triumphant customer experiences.
• Other tasks assigned by supervisory or management

• Candidate must possess at least a diploma or above cert
• Must be keen in sales
• Excellent communication, interpersonal and presentation skills
• Able to work both independently and as an effective team member
• Bilingual proficiency in Mandarin and English will be advantageous
• 1 to 2 years relevant experience

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

This person will supports several post-sales functions, including but not limited to answering inbound phone calls and e-mails, handling billing inquiries, reminders sending, follow up payments and communicate and coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.

This person must be able to build strong business relationship with their cross function groups and be a key team player in the management of the customers' accounts. He/ she will need to produce ad-hoc collection status reports whenever necessary.

Responsibilities:

• Diligent and strategic follow up of collections

• Effective monitoring of key customers and activities

• Owns and resolves incoming customer inquiries regarding invoicing, contract management, license provisioning, as well as account cancellations and reductions

• Diffuses and resolves escalated internal and external customer situations. Handles issues in the best interest of both customer and company

• Keeps accurate and detailed records of inquiries and all customer comments

• Communicates and coordinates with internal departments

• Promotes customer loyalty – makes save offers to customers who want to cancel/reduce and directs customers to appropriate material to improve customer value

• Suggests improvements to management team

Required Skills:

• Good customer relationship skills to manage a variety of customer interations

• Demonstrated initiative

• Ability to work independently

• Excellent communication (written and verbal) skills

• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines

• Thrives in a team environment

• Able to use Microsoft suite of tools effectively

• Knowledge of salesforce.com application is a plus

• AR collection experience is a plus

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

We are seeking a highly skilled Senior Business Analyst to join our team at Unison Consulting Pte Ltd. As a Senior Business Analyst, you will be responsible for gathering and documenting business requirements, conducting analysis, and recommending solutions to improve business processes and systems.

In this role, you will work closely with stakeholders to understand their needs, define project scope, and translate requirements into actionable plans. You will collaborate with cross-functional teams to ensure successful project delivery and implementation.

The ideal candidate will have extensive experience in business analysis and a strong understanding of various business domains. You should be familiar with industry best practices and have the ability to leverage technology to drive business transformation.

If you are a detail-oriented and analytical thinker with excellent communication and problem-solving skills, we would love to hear from you.

• Understand the regulatory reporting framework and internal management reporting
• Experience in data mapping of source systems to target systems
• Able to drive functional discussion with users and tech teams
• Able to work with tech teams on design and solution
• Able to perform deep dive data analysis
• Able to provide summary view of the deep dive data analysis
• Able to work in a dynamic fast pace environment
• Some project management skills.

Unison Consulting Pte Ltd is seeking a highly skilled Senior Business Analyst to join our team in SG2438. As a Senior Business Analyst, you will be responsible for gathering and documenting business requirements, conducting analysis, and recommending solutions to improve business processes and systems.

In this role, you will work closely with stakeholders to understand their needs, define project scope, and translate requirements into actionable plans. You will collaborate with cross-functional teams to ensure successful project delivery and implementation.

The ideal candidate will have extensive experience in business analysis and a strong understanding of various business domains. You should be familiar with industry best practices and have the ability to leverage technology to drive business transformation.

If you are a detail-oriented and analytical thinker with excellent communication and problem-solving skills, we would love to hear from you.

• Domain knowledge in Finance (eg Basel IV, IFRS 9, Performance Management (ie Capital Allocation, Expense Allocation, Profitability reporting))
• Experience in data mapping of source systems to target systems
• Able to drive functional discussion with users and tech teams
• Able to work with tech teams on design and solution
• Able to perform deep dive data analysis
• Able to provide summary view of the deep dive data analysis
• Able to work in a dynamic fast pace environment
• Some project management skills.

Unison Consulting Pte Ltd is looking for a highly skilled Senior Business Analyst to join our team in SG2439. As a Senior Business Analyst, you will play a critical role in gathering and analyzing business requirements, identifying opportunities for process improvement, and recommending innovative solutions to drive business growth and efficiency.

In this role, you will collaborate with stakeholders, including business users, project managers, and IT teams, to understand their needs and translate them into clear and actionable requirements. You will be responsible for documenting business processes, conducting gap analysis, and proposing strategic solutions that align with the company's goals and objectives.

The ideal candidate should have a strong background in business analysis, with proven experience in driving successful projects and delivering high-quality results. You should possess excellent problem-solving skills, a keen attention to detail, and the ability to effectively communicate complex concepts to both technical and non-technical stakeholders.

If you are a proactive and dynamic individual who thrives in a fast-paced environment, we would love to hear from you.

• Knowledge in banking products and its key data attributes
• Understand how the product information are stored in the central warehouse
• Experience in downstream projects where data is sourced via the central warehouse
• Experience in data mapping of source systems to target systems
• Able to drive functional discussion with users and tech teams
• Able to work with tech teams on design and solution
• Able to perform deep dive data analysis
• Able to provide summary view of the deep dive data analysis
• Able to work in a dynamic fast pace environment
• Some project management skills

This role should be filled by a highly driven, passionate and knowledgeable Operations Performance Analyst. Reporting to the Head of Operations and based in Singapore, this is a really exciting and challenging role! 

Responsibilities:

• Identify and solve problems by analysing and deriving insights from large and complex sets of data
• Conduct test and experiments to validate hypotheses and to measure effectiveness of proposed improvements
• Build reports and dashboards to track performance KPIs, improve warehouse performance and compliance, while taking customer experience to the next level
• Work with both internal and external partners to optimize overall operation through process development
• Responsible for the analysis of business problems to identify the root causes and recommend corrective actions
• Conduct root-cause analysis to spot existing problems in our warehouse operations and present it in a visual way
• Identify the most impactful ways to use data and analytics to drive insights, make decision making and improve our warehouse performance
• Responsible for providing optimal business solutions to achieve operational and financial goals
• Ensuring all stakeholders within the team and business have access to relevant reporting in clear dashboards using a variety of tools
• Presenting analytical findings to senior stakeholders
• Be the point of contact between operations and BI to organise and streamline requests
• Applying your expertise to design and implement new metrics across the business
• Perform deep-dive analysis on our picker performance to solve critical business problems and improve our processes

• Drive VAS revenue and goals by working with market and regional Product teams, Sales teams, and other relevant cross-functional teams and stakeholders,

• Develop and execute VAS strategies to accelerate the growth of VAS in the cluster,

• Support pre- and post-sales engagements including but not limited to evaluating potential opportunities, creating client pipeline, and executing against sales plans,

• Execute activities throughout the sales cycle such as sales pitch, product demos/webinars, commercial offer, contracting, optimization, and audit management,

• Support the launch of new product initiatives, product enhancements, and acceleration plans,

• Assess the feasibility of rolling out new products and solutions into the cluster, understand and provide local market requirements that will influence the global product roadmap, and develop go-to-market and commercialization plans,

• Engage with clients during & post the sales journey to pitch, negotiate commercials and showcase value from usage

• Provide regular reporting and analysis to senior management.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Conduct business analysis activities to gather, analyze, and document business requirements.
• Collaborate with stakeholders to understand their needs and translate them into clear and concise requirements.
• Work closely with development teams to ensure accurate and timely implementation of the identified requirements.
• Perform data analysis to identify patterns, trends, and insights that can inform business decisions.
• Develop and maintain documentation including functional specifications, use cases, and process flows.
• Participate in user acceptance testing (UAT) to ensure that delivered solutions meet the specified requirements.
• Provide support and guidance to end-users during system implementation and post-implementation phases.
• Stay updated with industry best practices and emerging trends in business analysis.
• Include gathering and analyzing business requirements, translating them into functional specifications, and facilitating communication between stakeholders and IT teams.
• Skilled in configuring and customizing Life Asia systems to meet business needs, conducting user acceptance testing, and providing end-user training and support.
• Additionally, adept at identifying opportunities for process improvement and recommending solutions to enhance operational efficiency and customer satisfaction.

The Work itself:

As a member of Global Network Operations Centre (GNOC) team, the Associate/Specialist is the in-shift detection, notification and escalation point for network issues. They have the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires an in-depth understanding of how logical and physical connectivity issues can affect transaction quality of Visa Client. You will be able to explore many latest technologies that support the Visa Operations, such as Cloud, SASI Network, many other Payment products, and services.

Essential Functions

The Skills You Bring:

• Understanding of customer topology and potential work-around scenarios to mitigate client impact.

• Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and solicit improvements through second level support groups.   

• Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process.

• Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels.

• Track update and resolve all assigned incidents, changes and problem reports in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.

• Use sound judgment in determining incident priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Proper escalation to support groups based on criticality and exposure.

• In-depth understanding of all Visa proprietary as well as industry standard tools to support monitoring and response for client and Visa brand issues.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Reporting to Head of Wheat Research / Head of G&O South and SouthEastAsia (SSEA), this position assists in the generation of profit by providing traders with information pertaining to domestic and export commodity markets.  This analytical role is responsible for maintenance, management and proactive update of information, and its synthesis/communication to the global team.

Main Responsibilities:

1. Maintain and analyse all relevant data and provide input into trading strategy for SEA

• Provide, maintain, and update relevant SSEA crop production, consumption and imports of wheat/barley, with an emphasis on demand switches between various commodities (local vs. imported grains, substitution with rice & other feed grains), and on estimates of domestic crops of competing grains in SSEA
• Identify and propose trading opportunities based on the analysis of wheat/corn/other feedgrains’ relative competitiveness.
• Provide updates of regulatory, political and consumer preference changes affecting each commodity or downstream use of commodity

1. Engage with internal and external information sources

• Leverage LDC market position and create relationships with a view to increase the inflow of relevant information available to the global commercial/trading team
• Ensure constant communication with different destination and origin teams to ensure flow of information related to SSEA flows within the Product Line. Participate to all relevant daily/weekly product line calls

1. Develop a detailed analysis of feed and milling wheat import demand for the region

• Work with commercial team in SSEA to develop a detailed understanding of Southeast Asian feed and milling wheat demand
• Monitor and regularly communicate to the global team the wheat-corn spreads in the various SEA countries, as well as the impact of such price moves on feed wheat & corn demand
• Provide a breakdown by quality (feed / milling) of the import demand of all the SEA countries. Build and refresh databases such as milling capacities, domestic crops, vessel line up, market shares, etc

1. Other duties as required

Experiences:

• At least 3-5 years’ relevant experience in agricultural markets, preferably bulk commodity export.
• Full understanding of balance sheet analysis including the factors which impact each component of the balance sheet.
• Ability to decide when and how best to communicate major balance sheet adjustments
• Understanding of the market and influence of other markets, including other domestic and international commodity markets
• Ability to source, aggregate, analyse, maintain up to date data and research material
• Strong and clear written and verbal communication skills and an open and inquiring mind
• Ability to interpret and analyse qualitative and quantitative information.
• Attention to detail and accurate data entry, including advanced Excel skills
• Excellent time management skills and ability to prioritize quickly.

Languages:

• English (Fluent)

Academics

•  Degree in Agricultural / Economic or related field

The IT Support Engineer I is responsible for providing local and remote technical services to Dynatrace employees worldwide through a variety of media including support portals, email, chat and videoconferencing. The role requires strong technical analysis and problem-solving skills and operates autonomously to implement proactive customer technical solutions.

Ability to work within a global team is imperative and experience working internationally/across multiple time zones is preferable. You must have a desire to work within and contribute to global procedures and practices.

Responsibilities:

• Responsible for end-to-end Incident, Service Request and Problem management including qualified escalation to Business Systems and Infrastructure specialists where necessary.
• Responsible for executing local and regional projects as part of global programs such as the deployment of new client hardware and software technologies; asset logistics and demand management; office relocations.
• Responsible for creating and maintaining process & workflow documentation related to Service Desk operations for both internal and customer use cases.
• Provides regional and global client support as required; primarily the support and maintenance of client hardware including MacBooks, iPhones and PC laptops.
• Provides suggestions and feedback for team & workplace operational process improvement.