Unison Consulting Pte Ltd is looking for a highly skilled Senior Business Analyst to join our team in SG2439. As a Senior Business Analyst, you will play a critical role in gathering and analyzing business requirements, identifying opportunities for process improvement, and recommending innovative solutions to drive business growth and efficiency.

In this role, you will collaborate with stakeholders, including business users, project managers, and IT teams, to understand their needs and translate them into clear and actionable requirements. You will be responsible for documenting business processes, conducting gap analysis, and proposing strategic solutions that align with the company's goals and objectives.

The ideal candidate should have a strong background in business analysis, with proven experience in driving successful projects and delivering high-quality results. You should possess excellent problem-solving skills, a keen attention to detail, and the ability to effectively communicate complex concepts to both technical and non-technical stakeholders.

If you are a proactive and dynamic individual who thrives in a fast-paced environment, we would love to hear from you.

• Knowledge in banking products and its key data attributes
• Understand how the product information are stored in the central warehouse
• Experience in downstream projects where data is sourced via the central warehouse
• Experience in data mapping of source systems to target systems
• Able to drive functional discussion with users and tech teams
• Able to work with tech teams on design and solution
• Able to perform deep dive data analysis
• Able to provide summary view of the deep dive data analysis
• Able to work in a dynamic fast pace environment
• Some project management skills

This role should be filled by a highly driven, passionate and knowledgeable Operations Performance Analyst. Reporting to the Head of Operations and based in Singapore, this is a really exciting and challenging role! 

Responsibilities:

• Identify and solve problems by analysing and deriving insights from large and complex sets of data
• Conduct test and experiments to validate hypotheses and to measure effectiveness of proposed improvements
• Build reports and dashboards to track performance KPIs, improve warehouse performance and compliance, while taking customer experience to the next level
• Work with both internal and external partners to optimize overall operation through process development
• Responsible for the analysis of business problems to identify the root causes and recommend corrective actions
• Conduct root-cause analysis to spot existing problems in our warehouse operations and present it in a visual way
• Identify the most impactful ways to use data and analytics to drive insights, make decision making and improve our warehouse performance
• Responsible for providing optimal business solutions to achieve operational and financial goals
• Ensuring all stakeholders within the team and business have access to relevant reporting in clear dashboards using a variety of tools
• Presenting analytical findings to senior stakeholders
• Be the point of contact between operations and BI to organise and streamline requests
• Applying your expertise to design and implement new metrics across the business
• Perform deep-dive analysis on our picker performance to solve critical business problems and improve our processes

• Drive VAS revenue and goals by working with market and regional Product teams, Sales teams, and other relevant cross-functional teams and stakeholders,

• Develop and execute VAS strategies to accelerate the growth of VAS in the cluster,

• Support pre- and post-sales engagements including but not limited to evaluating potential opportunities, creating client pipeline, and executing against sales plans,

• Execute activities throughout the sales cycle such as sales pitch, product demos/webinars, commercial offer, contracting, optimization, and audit management,

• Support the launch of new product initiatives, product enhancements, and acceleration plans,

• Assess the feasibility of rolling out new products and solutions into the cluster, understand and provide local market requirements that will influence the global product roadmap, and develop go-to-market and commercialization plans,

• Engage with clients during & post the sales journey to pitch, negotiate commercials and showcase value from usage

• Provide regular reporting and analysis to senior management.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Conduct business analysis activities to gather, analyze, and document business requirements.
• Collaborate with stakeholders to understand their needs and translate them into clear and concise requirements.
• Work closely with development teams to ensure accurate and timely implementation of the identified requirements.
• Perform data analysis to identify patterns, trends, and insights that can inform business decisions.
• Develop and maintain documentation including functional specifications, use cases, and process flows.
• Participate in user acceptance testing (UAT) to ensure that delivered solutions meet the specified requirements.
• Provide support and guidance to end-users during system implementation and post-implementation phases.
• Stay updated with industry best practices and emerging trends in business analysis.
• Include gathering and analyzing business requirements, translating them into functional specifications, and facilitating communication between stakeholders and IT teams.
• Skilled in configuring and customizing Life Asia systems to meet business needs, conducting user acceptance testing, and providing end-user training and support.
• Additionally, adept at identifying opportunities for process improvement and recommending solutions to enhance operational efficiency and customer satisfaction.

The Work itself:

As a member of Global Network Operations Centre (GNOC) team, the Associate/Specialist is the in-shift detection, notification and escalation point for network issues. They have the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires an in-depth understanding of how logical and physical connectivity issues can affect transaction quality of Visa Client. You will be able to explore many latest technologies that support the Visa Operations, such as Cloud, SASI Network, many other Payment products, and services.

Essential Functions

The Skills You Bring:

• Understanding of customer topology and potential work-around scenarios to mitigate client impact.

• Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and solicit improvements through second level support groups.   

• Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process.

• Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels.

• Track update and resolve all assigned incidents, changes and problem reports in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.

• Use sound judgment in determining incident priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Proper escalation to support groups based on criticality and exposure.

• In-depth understanding of all Visa proprietary as well as industry standard tools to support monitoring and response for client and Visa brand issues.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Reporting to Head of Wheat Research / Head of G&O South and SouthEastAsia (SSEA), this position assists in the generation of profit by providing traders with information pertaining to domestic and export commodity markets.  This analytical role is responsible for maintenance, management and proactive update of information, and its synthesis/communication to the global team.

Main Responsibilities:

1. Maintain and analyse all relevant data and provide input into trading strategy for SEA

• Provide, maintain, and update relevant SSEA crop production, consumption and imports of wheat/barley, with an emphasis on demand switches between various commodities (local vs. imported grains, substitution with rice & other feed grains), and on estimates of domestic crops of competing grains in SSEA
• Identify and propose trading opportunities based on the analysis of wheat/corn/other feedgrains’ relative competitiveness.
• Provide updates of regulatory, political and consumer preference changes affecting each commodity or downstream use of commodity

1. Engage with internal and external information sources

• Leverage LDC market position and create relationships with a view to increase the inflow of relevant information available to the global commercial/trading team
• Ensure constant communication with different destination and origin teams to ensure flow of information related to SSEA flows within the Product Line. Participate to all relevant daily/weekly product line calls

1. Develop a detailed analysis of feed and milling wheat import demand for the region

• Work with commercial team in SSEA to develop a detailed understanding of Southeast Asian feed and milling wheat demand
• Monitor and regularly communicate to the global team the wheat-corn spreads in the various SEA countries, as well as the impact of such price moves on feed wheat & corn demand
• Provide a breakdown by quality (feed / milling) of the import demand of all the SEA countries. Build and refresh databases such as milling capacities, domestic crops, vessel line up, market shares, etc

1. Other duties as required

Experiences:

• At least 3-5 years’ relevant experience in agricultural markets, preferably bulk commodity export.
• Full understanding of balance sheet analysis including the factors which impact each component of the balance sheet.
• Ability to decide when and how best to communicate major balance sheet adjustments
• Understanding of the market and influence of other markets, including other domestic and international commodity markets
• Ability to source, aggregate, analyse, maintain up to date data and research material
• Strong and clear written and verbal communication skills and an open and inquiring mind
• Ability to interpret and analyse qualitative and quantitative information.
• Attention to detail and accurate data entry, including advanced Excel skills
• Excellent time management skills and ability to prioritize quickly.

Languages:

• English (Fluent)

Academics

•  Degree in Agricultural / Economic or related field

The IT Support Engineer I is responsible for providing local and remote technical services to Dynatrace employees worldwide through a variety of media including support portals, email, chat and videoconferencing. The role requires strong technical analysis and problem-solving skills and operates autonomously to implement proactive customer technical solutions.

Ability to work within a global team is imperative and experience working internationally/across multiple time zones is preferable. You must have a desire to work within and contribute to global procedures and practices.

Responsibilities:

• Responsible for end-to-end Incident, Service Request and Problem management including qualified escalation to Business Systems and Infrastructure specialists where necessary.
• Responsible for executing local and regional projects as part of global programs such as the deployment of new client hardware and software technologies; asset logistics and demand management; office relocations.
• Responsible for creating and maintaining process & workflow documentation related to Service Desk operations for both internal and customer use cases.
• Provides regional and global client support as required; primarily the support and maintenance of client hardware including MacBooks, iPhones and PC laptops.
• Provides suggestions and feedback for team & workplace operational process improvement.

Responsibilities:

• Provide sales support and coordination for the automotive sales team.
• Assist with order processing, tracking, and fulfillment.
• Coordinate with internal teams to ensure timely delivery of products to customers.
• Prepare sales quotations and proposals.
• Handle customer inquiries and provide product information.
• Monitor and maintain accurate sales records and customer databases.
• Track sales activities, forecasts, and targets.
• Assist in identifying new business opportunities and developing sales strategies.
• Collaborate with the marketing team to support sales campaigns and promotions.
• Provide administrative assistance to the sales team as needed.

• Minimum GCE 'O' Levels or equivalent.
• Prior experience in sales support or customer service role, preferably in the automotive industry.
• Knowledge of automotive products, parts, and industry terminology.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Attention to detail and accuracy in data entry and documentation.
• Ability to work in a fast-paced and dynamic environment.
• Positive attitude and a willingness to learn.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Conduct compliance audits and assessments to ensure adherence to company policies and regulatory requirements.
• Analyze business processes and data to identify compliance risks and develop recommendations for improvement.
• Develop and implement compliance monitoring and reporting systems.
• Collaborate with cross-functional teams to design and implement compliance training programs.
• Assist in the development and maintenance of compliance policies and procedures.
• Stay updated on changes in laws and regulations related to business compliance.
• Conduct investigations into compliance violations and assist in developing corrective actions.
• Prepare compliance reports and presentations for management.
• Provide guidance and support to stakeholders on compliance-related matters.
• Assist in the implementation of technology solutions to enhance compliance processes.

• Bachelor's degree in Business, Finance, or related field.
• Minimum 3 years of experience in business compliance or data analysis roles.
• Strong knowledge of compliance regulations and best practices.
• Experience in conducting compliance audits and assessments.
• Proficiency in data analysis tools and techniques.
• Excellent analytical, problem-solving, and critical thinking skills.
• Ability to interpret and apply complex regulations and policies.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and in a team.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Provide sales support and coordination for the automotive sales team.
• Assist with order processing, tracking, and fulfillment.
• Coordinate with internal teams to ensure timely delivery of products to customers.
• Prepare sales quotations and proposals.
• Handle customer inquiries and provide product information.
• Monitor and maintain accurate sales records and customer databases.
• Track sales activities, forecasts, and targets.
• Assist in identifying new business opportunities and developing sales strategies.
• Collaborate with the marketing team to support sales campaigns and promotions.
• Provide administrative assistance to the sales team as needed.

• Minimum GCE 'O' Levels or equivalent.
• Prior experience in sales support or customer service role, preferably in the automotive industry.
• Knowledge of automotive products, parts, and industry terminology.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Attention to detail and accuracy in data entry and documentation.
• Ability to work in a fast-paced and dynamic environment.
• Positive attitude and a willingness to learn.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

We are seeking an Actuarial Analyst to join our dynamic, fast growing APAC Reserving team. The role will be based in our Singapore office. The job holder will be a key contributor to different reserving related activities across the APAC L&H business. 

About the team:

The direct team is made up of 12 employees based between the Singapore and Hong Kong Offices and is part of a larger global team based in the main offices internationally.

Key Skills:

• Working as part of the reserving team in performing actuarial valuation of APAC L&H business under various bases (including USGAAP, Solvency II, IFRS17, Local Statutory)
• Preparing the quarterly APAC result review and reporting
• Maintaining documentation of methodologies, processes, procedures, controls and results
• Setting up and maintaining valuation models for responsible LOBs
• Supporting the continue enhancement in processes and controls
• Assisting the Experience Analysis Actuary in performing experience studies to review key actuarial assumptions.
• Developing technical knowledge (product, assumptions, regulation, industry trends) and becoming an expert within the Reserving team
• Providing valuation insights of the industry to various teams (e.g. client partners, claims manager)
• Working with the Operation team to define data requirements
• Supporting the APAC Chief Actuary in ad-hoc projects

LDC in South & Southeast Asia (SSEA)  

LDC first established a presence in Asia more than 100 years ago with an office opening in Melbourne, Australia in 1913, trading grains to the international market. Our regional headquarters opened in Singapore in 1993, which now serves as the hub for our origination and merchandizing activities in the South & Southeast Asia Region, which spans across 7 platforms - Grains & Oilseeds, Rice, Freight, Global Markets, Coffee, Cotton, and Sugar across 7 countries of Singapore, Australia, India, Indonesia, Vietnam, Pakistan, and Malaysia.

As a Regional FP&A Analyst, your primary responsibility will be to support the SSEA Regional FP&A team in Regional Planning (Budgeting and Forecasting), and Management Reporting and analysis activity across SSEA.  You will play a key role in annual Budgeting (BUD) and monthly Landing processes with responsibility for Singapore and Malaysia OPEX budgets. You will also assist the Regional FP&A Manager in the BUD process across the Region with country Finance and HR teams. You will also have the responsibility in the production of the monthly management reporting.

Main Responsibilities:

• Support Regional FP&A team in co-ordination of Monthly Management Reporting for SSEA Region including production and analysis of cost presentation.
• Production and Co-ordination of Regional Finance and RRM presentations.
• Analyze numbers to ensure accuracy and quality of numbers.
• Support the Budgeting process for Singapore and Malaysia including co-ordination for Singapore/Regional Support Functions
• Support and assist in BUD Presentations and Ad-hoc BUD Analysis
• Support Regional FP&A team for Ad-Hoc tasks and Profitability Analysis as required by Regional Management/Global Finance 

Experience:

• 1-3 years’ experience in Business Analysis/Product Control/Audit
• Working knowledge of Financial/Commodity Markets is preferred
• Understanding of Accounting principles is required

Other skills (Computer Skills, etc):

• Strong analytical skills and good attention to detail.
• Ability to handle multiple responsibilities and to prioritize.
• Ability to work independently in a high-pressure atmosphere. 
• Highly proficient with Microsoft Excel.

Languages:

• English (Fluent)

Academics:

•  Degree in Business/ Accounting / Economics / Commerce or related field

This position is responsible for overseeing the system and design solutions of Ariba, along with its integration into SAP S/4 HANA. As system solution owner, the role is crucial to help the organization’s operational efficiency and effectiveness, in addition to supporting the implementation of Ariba enhancements and change requests. The role requires a strong understanding of both business process flow and in-depth technical domain knowledge. Effective communication skills are essential in managing relationship with stakeholders and vendors successfully.

Responsibilities:

• Manage and provide core system administration and technical assistance for Ariba on-demand systems including Procure-to-Pay, Source to Contract and Supplier Management, along with their integration into the SAP ERP System

• Responsible for the configuration of approval workflow, maintenance of approval rule files, mapping between Ariba objects and SAP ERP (S/4 Hana) through SAP CIG integration and logging and monitoring of any defects

• Provide support for the integration platform and API

• Facilitate testing and implementation of fixes

• Monitor and resolve technical issues related to interfaces among Ariba; OpenText OCR, CIG and SAP S/4 Hana system  

Requirements:

• Degree in Computer Science, Computer Engineering, Software Engineering or related discipline.

• At least 8 years’ experience in IT, with a minimum of 5 years’ hands-on experience in Ariba on-demand solution, Ariba network administration, configuration and Ariba cXML specification.

• Proficiency in integrating Ariba on-Demand solutions with SAP ERP using Ariba Cloud integration gateway for Procurement and Invoicing processes.

• Familiarity with SAP MM/FI modules and experience with API integration for Concur and other SAAS product will be an added advantage.

• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• A collaborative and team-oriented approach to work.

• Customer service orientation and a commitment to quality.

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms. 

We are a team of 440 builders from 18 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates. ​

Join our dynamic IT team as an L1 Support Engineer (IT Admin) and play a crucial role in maintaining our organization's technological infrastructure. In this position, you'll be responsible for providing frontline support to end-users, troubleshooting hardware and software issues, and ensuring smooth operations of our IT systems. You'll have the opportunity to collaborate with cross-functional teams, learn new technologies, and contribute to the overall success of our IT operations. If you're a proactive problem-solver with a passion for technology and excellent communication skills, we'd love to hear from you. 

Position Duties 

• Install, configure, and maintain computer systems and software.
• Attend as the first level of IT support to all reported incidents and service requests.
• Maintain documentation of IT related incidents and ensure compliance with IT policies and procedures.
• Assist with user account management, including creation, deletion, and modification.
• Manage the procurement of new computers and coordinate the distribution of equipment for new hires.
• Maintain the IT assets inventory record including accountability forms.
• Collaborate with higher-level support teams for licenses, accesses, or complex issues.
• Other admin tasks that may be assigned from time to time.

• A minimum of 2 years of experience providing technical support.
• Strong organizational and multitasking skills.
• Attention to detail and accuracy in handling IT assets and equipment.
• Strong mindset to try out new approaches to solve unique problems.
• Ability to take responsibility and ownership of managing and resolving tickets.
• Knowledge of ITIL framework or basic IT service management concepts.
• Familiarity with IT procurement processes and inventory management.
• Proficiency in using IT support tools and ticketing systems such as Jira, Zendesk, ServiceNow or similar
• Holds a passion for IT and has received education in a related field.
• Prioritizes customer satisfaction and maintains a user-centric approach.
• Capable of working autonomously and effectively within a team setting.
• Always learning!
  

More About Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness.  As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place.  We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

Main Tasks:

• Conducting sales data collection and analysis
• Quoting and managing product pricing
• Supporting the sales team with business enquiries and administrative matters
• Analyzing data and drawing meaningful insights to improve sales and processes
• Conduct projects with different stakeholders to support and drive sales
• Assisting in preparation of presentation slides and other SAP-related sales support activities
• Creating analytics reports for KPI reporting (Monthly Customer Reports, Quality Reports)

May also include:

• Planning and hosting of marketing events
• Collaborating with 3rd party agencies for social media campaigns
• Designing and archiving marketing materials
• Coordinating with 3rd party vendors for various tasks
• Supporting functions of regional teams for problem solving
• Other administrative tasks on ad-hoc basis

Visa’s Asia Pacific Early Careers team is seeking an Analyst, Early Careers Talent Acquisition to join our diverse team of recruiters. The Analyst, Talent Acquisition will successfully collaborate with hiring team(s) and will play an essential role in driving overall company growth. As a part of the Global Talent Acquisition team, you are on the front line of attracting industry talent that will impact the greater global organization. This role will perform full life-cycle recruiting, while being a strategic partner in support of Visa’s business functions.
 

Candidates should be a seasoned recruiting professional capable of leading full-cycle recruiting efforts for intern and New College Graduate roles for a wide range of Visa business units and locations. Candidates are encouraged to be consultative with an ability to align TA delivery with HR and business strategy and needs.

The individual will own, drive and deliver as well as collaborate on regional or global projects and initiatives that impact Talent Acquisition and HR quality and delivery. This position will report into the Asia Pacific Head of Early Careers and collaborate with teammates across the recruiting and programs functions. The role will partner with HR Business Partners and leadership teams on all talent acquisition related activity.
 

• Serves as a trusted talent acquisition partner by advising hiring team on talent demand, industry trends, and market intelligence forecast for talent in the development of staffing strategies.

• Implement impactful recruitment campaigns to attract and select the very best talent with a focus on candidate experience – including management of the recruitment process from resume screen to offer close.

• Host successful strategy meetings with hiring team(s).

• Partners successfully with cross-functional teams to include, but not limited to our Coordinating, Onboarding, DE&I, and Compensation teams.

• Attracts top industry talent into the organization while acting as a Visa’s culture ambassador.

• Source and screen applicants to provide a selection of qualified talent to the hiring team, as well as manage candidate dispositioning and regular requisition maintenance.

• Continuous interaction with hiring teams and candidates to ensure a seamless candidate experience.

• Drives best-in-class recruitment process to help achieve key hiring metrics.

• Administers and executes candidate onboarding process.

• Participates in special projects as assigned, such as review and propose social media strategies, data management and analytics, branding, and the internship program.

• Prioritize multiple functions, tasks and manage time efficiently in a fast paced, changing work environment.

• Able to work in a hybrid work environment.

• Various after-hours commitment to campus events, Early Careers program events and/or team events required: 10-15% of the time.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

We are disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

Role:

ServiceNow is seeking highly motivated and professional individuals to join our team and play a critical role in delivering world-class customer satisfaction.  In the role of Support Account Manager (SAM), you will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering high quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.   

As a SAM, you will coordinate a high-touch support experience for our largest and more strategic customers.  The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support related activities.  Working as a ServiceNow and a customer advocate, the SAM helps coordinate activities to ensure timely resolution of customer cases and problems.  A SAM provides regular communications by conducting service reviews, providing operational summaries, and driving status updates on all open high-priority cases.  A SAM should be comfortable presenting to all levels, including C-Level stakeholders.     

What you get to do in this role:  

• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deeply understand the customer’s business strategies, challenges, and IT landscape.  Possess the ability to deliver business value by aligning ServiceNow solutions to address the customer’s short and long-term support needs.
• Understand and explain ServiceNow application, features, and benefits as it relates to customer needs.
• Offer exceptional customer service, including maintaining customer relationships and ensuring ServiceNow’s reputation is protected.
• Partnering with the customers assigned counterpart on a frequent cadence with the intention of continually moving the relationship forward.
• Ability to maintain credibility and trust through action and responsiveness within your designated customer accounts.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the mediator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

Responsibilities:

• Provide sales support and coordination for the automotive sales team.
• Assist with order processing, tracking, and fulfillment.
• Coordinate with internal teams to ensure timely delivery of products to customers.
• Prepare sales quotations and proposals.
• Handle customer inquiries and provide product information.
• Monitor and maintain accurate sales records and customer databases.
• Track sales activities, forecasts, and targets.
• Assist in identifying new business opportunities and developing sales strategies.
• Collaborate with the marketing team to support sales campaigns and promotions.
• Provide administrative assistance to the sales team as needed.

• Minimum GCE 'O' Levels or equivalent.
• Prior experience in sales support or customer service role, preferably in the automotive industry.
• Knowledge of automotive products, parts, and industry terminology.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Attention to detail and accuracy in data entry and documentation.
• Ability to work in a fast-paced and dynamic environment.
• Positive attitude and a willingness to learn.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

We are seeking a skilled Business Analyst to join our team on a 6-12month contract basis. The primary responsibility of this role is to assist in BCBS239 documentation and lineage documentation. The ideal candidate should possess strong SQL understanding, with the ability to grasp concepts quickly. Basic knowledge of RWA (Risk Weighted Assets)

1. Collaborate with stakeholders to gather requirements and understand business needs related to BCBS239 compliance.
2. Assist in documenting BCBS239 compliance frameworks, policies, and procedures.
3. Analyze data lineage and document data flows within the organization's systems.
4. Utilize SQL skills to query databases and extract relevant data for analysis and documentation.
5. Work closely with technical teams to ensure accurate representation of data lineage and compliance requirements.
6. Conduct gap analysis to identify areas for improvement in BCBS239 compliance processes.
7. Provide support in implementing solutions to address compliance gaps and improve data lineage.
8. Stay updated with regulatory requirements and industry best practices related to BCBS239 compliance.

1. Proven experience as a Business Analyst, preferably in a financial services environment.
2. Strong understanding of BCBS239 regulations and requirements.
3. Proficiency in SQL with the ability to write complex queries for data analysis.
4. Ability to quickly grasp complex concepts and adapt to changing requirements.
5. Basic knowledge of Risk Weighted Assets (RWA) and Expected Credit Loss (ECL) concepts is advantageous.
6. Excellent analytical and problem-solving skills.

Responsibilities:

• Provide sales support and coordination for the automotive sales team.
• Assist with order processing, tracking, and fulfillment.
• Coordinate with internal teams to ensure timely delivery of products to customers.
• Prepare sales quotations and proposals.
• Handle customer inquiries and provide product information.
• Monitor and maintain accurate sales records and customer databases.
• Track sales activities, forecasts, and targets.
• Assist in identifying new business opportunities and developing sales strategies.
• Collaborate with the marketing team to support sales campaigns and promotions.
• Provide administrative assistance to the sales team as needed.

• Minimum GCE 'O' Levels or equivalent.
• Prior experience in sales support or customer service role, preferably in the automotive industry.
• Knowledge of automotive products, parts, and industry terminology.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Attention to detail and accuracy in data entry and documentation.
• Ability to work in a fast-paced and dynamic environment.
• Positive attitude and a willingness to learn.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R1654399

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Location: Central

As a Treasury Analyst, you will assist the Treasury Manager in various Treasury functions. Your responsibilities will include managing the Company’s group cash, working capital, and foreign exchange risk. This entails overseeing cash management activities, as well as planning and executing cash flow management for all business segments of the organization. You thrive on seeking out new opportunities and challenges.

• Oversee daily treasury operations and cash management activities, including SAP F110 payment runs, manual payments, and funding activities.
• Manage the company's cash flow by collaborating closely with internal stakeholders to forecast cash needs, ensuring adequate funds are available to meet financial obligations.
• Identify and resolve payment failures, conduct root cause analysis, and oversee payment reissuance.
• Perform monthly bank reconciliations.
• Ensure timely and accurate accounting postings and participate in month-end closing activities.
• Implement Treasury Management System and drive continuous improvement in treasury processes.
• Fulfill other ad hoc duties as assigned.

• Bachelor’s degree in accountancy or finance
• 3-5 years of experience in corporate treasury.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and strategic thinking skills with exceptional attention to detail.
• Good organizational, multitasking, and time management abilities.
• Proven ability to work well under pressure to meet tight deadlines.
• Proficiency in Microsoft Excel with strong quantitative and spreadsheet skills.
• Familiarity with SAP.
• Experience with Treasury Management Systems (TMS) is a plus.
  

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email to [email protected]

CEI Registration Number: R1985071
EA License Number: 21C0661
Company Registration Number: 201127615M

The main tasks will be:

• Provide in-house CTRM support to worldwide users during their day to day tasks (including pricing, exposure, pnl, VaR, invoicing matters and more), escalate supports when required to development team and ensure following-up with them. Ownership required on each support to provide best service.
• Understand and challenge CTRM’s enhancement requests from users, in order to liaise with development team.
• Train new comers, as well as current users when required, on any part of the CTRM and/or other in-house applications.
• Operation and problems solving of business applications including jobs monitoring, interfaces and servers in close collaboration with DBA, network, infrastructure and development teams.

We’re looking for a Payment Operations Analyst who is passionate about our mission of Money Without Borders to partner with our payment product teams to help drive data-driven and innovative growth decisions while helping to make our payment systems smoother and more efficient. 

As a Payment Operations Analyst, you'll be driving our analytics efforts in the Payment Operations product team that balances the work between making our payment rails frictionless, borderless and enabling a smooth customer payment experience. You’ll also be a part of a wider team of over 100 Analysts! You’ll get to collaborate on cross-team projects, develop technical skills and bring ideas about how we can improve analytics across Wise. 

Most importantly, you’ll collaborate closely with your product managers, designers and engineers to bring your insights into real change for our customers and help drive our mission! 

Your mission:

At Wise our mission is Money Without Borders - instant, convenient, transparent and eventually free. Whether our customers are sending money to another country, spending money abroad, or making and receiving international business payments, Wise is on a mission to make their lives easier and save them money. 

Here’s how you’ll be contributing to the Payment Operations team:

• You’ll expose the vast data on our processes to the product teams across Wise in a meaningful and actionable way in which people can proactively access the information without friction or need for analyst assistance

• Proactively contribute to, own, create, track key metrics and results  for your product team, keeping them accountable throughout the quarter

• Support senior analysts by conducting research, preparing reports, and visualisations

• Work with operational leadership in coming up with new features for automating and reducing our workload, preventing our financial risks and overall making our customer experience smoother

• Building the framework for managing risk, customer and payment agent experience

• Drive the discovery phase by scoping new opportunities and suggesting initiatives on Payment Operations through meaningful insights

• The role requires collaboration with Product, Engineers and Operations Team

This role will give you the opportunity to: 

• Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money

• Create value from extensive datasets. We have millions of customers, a global set of payment infrastructure and a complex product that customers can use in different ways. There is a tonne of value left to unlock from this data!

• Influence the team’s direction. Analysts at Wise enable data-driven decision making and have a large impact by helping their teams to decide what to work on.

• Learn from a global network of professionals. We have a large, diverse team of analysts, data scientists and product managers that you will work with and learn from.​​​​​​

Continental strives to proactively prevent security issues by identifying and addressing vulnerabilities. As part of the vulnerability management team you will help to identify, prioritize, and track findings. The successful candidate will have the opportunity to attack any and all internally reachable systems of a global company. This cross functional position will work closely with many different departments in order to address found security issues.

Responsibilities:

• Work with scanning tools to identify vulnerabilities
• Manually verify and identify vulnerabilities
• Prioritize vulnerabilities
• Continuously improve the automation process
• Support asset owners in understanding vulnerabilities and selecting appropriate remediation measures
• Track vulnerability remediation
• Stay up to date with current cybersecurity trends