GENERAL DESCRIPTION

The candidate will be a member of the IT Service Management team. The Application Support Analyst provides primarily Level 2 support for the different applications that are supported out of Asia and Zurich.The analyst will also be responsible for the monitoring of incidents/issues, tracking of problems and ensuring SLA are met for the applications under his/her charge.

Key Features and Accountabilities

Good knowledge of IT systems in banking domain. Understanding of Private Banking would be advantageous.

Below are the key areas of focus –

• Manages day-to-day incidents/service requests and problems in the IT environment
• Ensures that availability & reliability for the relevant production applications are maintained
• Ensures health checks, system connectivity, consistency and data integrity are performed as per schedule
• Supports the IT Service Continuity Management activities relating to the relevant production applications
• Processing of incident tickets generated by monitoring systems and service desk within SLAs
• Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders

Production Support Governance

• Responsible for incident/service request/problem tickets
• Coordinate incidents solving activities
• Support Incident Management team in the resolution of high priority incidents
• Perform tickets review and make recommendations for improvement
• Monitoring of production environment to ensure system availability
• Performs health checks, system connectivity, consistency and data integrity
• Supports batch monitoring/management/issue resolution
• Supports the ITSCM lead for the IT Service Continuity Management DR/ BCP exercises
• Keep application documentations up to date

Change and Release Management

• Performing sanity checks on applications during periodic releases on weekends
• Involve in pre-release walkthrough on changes related to the applications under his/her charge

Regulatory Responsibilities &/OR Risk Management

• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations
• Support DR/BCP activities in assigned application areas and ensure smooth and seamless completion of activity within regulatory guidelines

SKILLS REQUIREMENTS

Personal and Social

• Conscientious in ensuring defined SLAs are met
• Good communication and organization skills
• Ability to work independently or as part of a team
• Ability to interact and coordinate with business users within a financial institution
• Ability to analyse problems and provide short term and long-term solutions
• Highly motivated, and proactive, with an eagerness to learn and take on new concepts

Professional and Technical

• Candidates must have least 5 years’ experience in Level 2 support in a banking environment
• Candidates must have exposure to technical requirements analysis, planning, configuration management, and hands-on technical skills
• Knowledge of MAS TRM guidelines
• Knowledge of ITIL concepts
• Technical knowledge with LINUX/UNIX systems and J2EE based apps servers is a must
• Functional/technical knowledge in the area Channels/Digitalization (e.g internet banking services, client output/document generation), Data Integration (e.g. data warehouse/ETL concepts) as well as in the area of Transactions handling systems is preferred
• Good understanding and frequent usage of MYSQL or Oracle on different database platforms is preferred
• Knowledge of basic MS office tools and various operating systems
• Knowledge of performance monitoring tools is an added advantage
• Knowledge of T24 and its underlying architecture is an advantage

1) Prepare monthly consolidated management reporting and performance review slides for the APAC region with comparison to budget and forecast.

2) Collaborate with accounting team for quarterly statutory and management reporting reconciliation.

3) Drive and prepare annual budget, Long Term Plan (LTP) and regular forecast.

4) Develop Excel templates to gather and consolidate financial and operational information for budget and long-term plan.

5) Work with HQ for budget and LTP data input and extraction using group planning system-Anaplan.

6) To gain deep understanding of business and processes and be part of the major business / strategic discussion.

7) Collaborate with business development, sales, project teams in different countries for project controlling (PPA signing, COD etc) and variance analysis.

8) Work closely with accounting team on the costs gathering for different costs objects e.g. regular project, M&A project, costs center and country.

9) Prepare monthly APAC PL by projects. Monitor the performance of each project and variance analysis on project cost and profit between budget and actual.

10) Collaborate with accounting team, HR and TotalEnergies affiliates to break and analyze the inter-co recharge.

11) Setup and prepare monthly APAC PL reporting by costs center and country.

12) Develop and maintain comprehensive knowledge of the ERP system as finance super user. Collaborate with stakeholders and drive finance system upgrades / implementation.

13) Work with accounting and operational team to enhance data collection and reporting capabilities. Ensure accuracy and integrity of financial and operational data in relevant systems.

14) Continuously seek opportunities to improve financial processes and systems. Implement best practices in financial analysis and reporting.

15) Perform ad-hoc financial analysis and modelling to support special projects, new initiatives, and strategic initiatives.

Requirement

1) Bachelor's Degree in Finance or Accounting. Professional certifications (e.g. ACCA, CA) are preferred

2) Minimum 6 to 10 years of experience across audit, FP&A and management / financial reporting in MNC.

3) Knowledge of project accounting will be a strong plus. Prior experiences with renewables energy business preferred.

4) Advanced-level Excel skills with budget/forecast modeling experiences is a must

5) Able to look at the bigger picture by being able to connect the various dots

6) Knowledge of ERP system. Experience with Microsoft Business Central will be a strong plus

7) Outstanding interpersonal, verbal and written communication skills

8) Strong analytical, problem solving and quantitative analysis skills required

9) Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.

What a Supply Chain Data Analyst does at HP:

• Work closely with stakeholders to understand and maintain focus on their analytics needs, including critical metrics and KPIs, and deliver actionable insights to relevant decision-makers.
• Create and maintain rich interactive visualizations, with reporting components from multiple data sources.
• Define and implement data acquisition and integration logic, selecting an appropriate combination of methods and tools to ensure optimal scalability and performance of the solution.
• Develop and maintain databases, and build solution that will make our data evaluation process more flexible or scalable across datasets.
• Create best-practice reports based on data mining, analysis, and visualization.
• Work directly with managers and users to gather requirements, provide status updates, and build relationships.

Qualifications:

• Bachelors degree in Engineering, Data Analytics or equivalent experience.
• Typically 3-5 years of experience in supply chain function or Business/ Systems Analysis.
• Fresh graduates with relevant skillset may apply.
• Good knowledge of manufacturing supply chain.
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.
• Strong teamwork and project management skill.
• Strong analytical, problem-solving, and critical-thinking skills.
• Strong written and verbal communication skills including technical writing skills.
• Strong SQL or Excel skills, with aptitude for learning other tools, such as Python programming, html.
• Good understanding of HP business units and HP business strategy.

Open to freshers.

, kindly find additional information which may be useful.

Responsibilities:

Enhance Generative AI Accuracy:

1) Build and curate a comprehensive knowledge base to serve as a foundation for the Generative AI model.

2) Evaluate and analyse AI-generated responses to identify areas of improvement and optimize accuracy.

Response Analysis and Evaluation:

1) Identify, analyse, and assess the quality of AI-generated responses, ensuring they align with company standards and customer expectations.

2) Collaborate with the AI Development team to implement necessary adjustments to improve response quality.

Safety Scenario Establishment:

1) Develop and implement safety scenarios to mitigate the risk of inappropriate or sensitive AI responses, maintaining ethical and responsible AI interactions.

Data Set Maintenance:

1) Deconflict and curate data sets across various platforms to ensure a diverse and clean input for the Generative AI model.

2) Regularly update and refine data sets to reflect evolving language trends and user preferences.

Knowledge Base Updates:

1) Perform daily updates to the knowledge base, integrating the latest product information, industry updates, and relevant content.

2) Ensure accuracy and relevance of information provided by collaborating with product owners and subject matter experts.

Demand Analysis:

1) Engage in call listening activities to identify emerging demand topics and customer preferences.

2) Provide insights and recommendations to the AI Project Manager for enhancing AI-generated responses in response to these demands.

Collaboration with Product Owners:

1) Establish effective communication channels with product owners to continuously enhance the knowledge base and refine AI responses.

2) Actively gather feedback and insights from product owners to improve the accuracy and relevance of AI interactions.

Product Knowledge & Call Handling Trained

1) To be trained in Banking Related product knowledge and undergo training to learn how a customer service officer handles a customer over a call.

2) Standby support to be activated on adhoc basis by Workforce Management team to service calls/emails or any other functions deemed to be necessary to maintain Customer Centre’s service levels.

Requirements:

These are the experience and skillsets that we are generally looking for:

1. Meticulous and show great attention to detail. (Important)

2. Possess an analytical mindset to identify key performance metrics and evaluate the success of Gen AI initiatives. (Important)

3. Basic understanding of prompt engineering, data pre-processing, and data ingestion techniques in the context of Generative AI systems. (Good to have but not essential)

4. Proficient in MS Office (Word, Excel, Project and PowerPoint)

Job Description :

• This role will report to the Head, Transformation Office and will be responsible for planning, executing and overseeing strategic and transformation projects across Maybank Singapore. You will work closely with cross-functional teams and key senior stakeholders to ensure successful delivery of projects / programs that drive business growth, innovation and change within the organization.
• Drive strategic planning efforts to align projects with organizational goals and priorities.
• Develop and present business cases to support project initiatives, ensuring clear articulation of benefits, costs, and risks.
• Lead end-to-end project management for strategic and transformation initiatives including scope definition, project planning, resource allocation, and risk management.
• Collaborate with business and support function stakeholders to understand their objectives, requirements, and transformation agenda, and leverage agile principles with a customer-first approach to facilitate continuous improvement and iterative delivery.
• Develop and maintain project strategy documents, timelines, and budgets to ensure project success.
• Establish the Program Management Office (PMO) structure, reporting framework, templates, channels, and cadence to effectively monitor progress, identify areas for improvement, and keep key stakeholders informed.
• Facilitate stakeholder alignment and buy-in through effective communication, negotiation, and influence strategies.
• Manage and monitor project progress, establish and track key performance indicators, and ensure project milestones are met, on time, and within scope.
• Identify and mitigate project risks, proactively addressing any issues that may impact project timelines or quality.
• Serve as the main contact point for key senior management of the Bank, program stakeholders, providing regular status updates, addressing concerns, and managing expectations.

Job Responsibilies :

• Bachelor’s degree in business, technology, finance, or a related field; PMP, Agile or other certifications are a plus.
• Minimum 3-5 years’ experience as a Management Consultant / Project Manager, with a track record of successfully managing large and complex transformation programs / digital transformation projects.
• Excellent communication, leadership and interpersonal skills.
• Exceptional problem solving and decision-making abilities.
• Ability to manage multiple projects simultaneously, and adapt to changing priorities.
• Experience executing and implementing project management and change management initiatives in large and complex organizations.

*Only shortlisted candidates will be notified.

Task & Responsibilities:

• To carry out post trade contract activities and day-to-day execution of bulk physical contracts concluded by the Trading Team. This involves planning shipments to payment collection.
• Acknowledgment of nomination to buyer and sending it on to shipper ensuring shipper acceptance of nomination.
• Informing and coordinating with Trade Finance Team about all new bulk shipments where a purchase of warehoused goods that will be funded by banks are involved as TF Team needs to arrange releases.
• Close communication with our Thailand Operations Team for bulk shipments with Thai origin as shipper communication will be handled by Thai Team for this.
• Ensure all information like Dem/Des, documentary instruction or LCs (if required) are in place before loading.
• Issuing documentary instructions to shipper for timely preparation of shipping documents and follow up on draft documents for checking.
• Creating shipment number in our in-house system, Suite
• Ensure all drafts are checked and confirmed by buyer and passing on to shipper. Follow up on scanned signed documents and original documents.
• Instructing / Appointing cargo surveyors at loading and discharging port(s).
• Create sale invoice and upload all shipping documents in Suite.
• Ensuring payments from buyers are made in time before shipments arrives at destination.
• Managing the payment of suppliers, freight invoices and any other costs.
• Preparation & maintenance of shipment files in in-house Suite and any hard copies if required.
• Arrange local or overseas courier to send out original documents.
• Updating/Extracting records of shipment plans and supplier call forward plans via excel or system database
• Join weekly execution calls with both London team and Thailand team.

Required Skills and Experience:

• Minimum Diploma holders
• Excellent written and verbal proficiency in English
• Experience in bulk shipment experience would be giving strong preference.
• Experience in RSA / SAOL / Sugar No. 11 rules and regulation and Incoterms would be helpful.
• Established in negotiating documents basis CAD, Bank Documentary Collection, and Documentary Letters of Credit.
• Experience in Letter of Credits negotiation and UCP, ISBP rules would be helpful.
• Fast learner and be able to work under pressure
• Ability to act with integrity when dealing with confidential matters
• Team player with strong work ethics and excellent communication & organisational skills
• Computer literate in Microsoft Word, Excel and Power Point

Location: Henderson Road

Working Hour: 5 Days work Week 9AM – 6PM

Salary: $4,500 - $5,000

Job Scope

• Be the primary technical contact for customers and in house repair jobs
• Assist customers in the repair and maintenance activities, but also with Providing spare parts and associate services
• Identify and translate customers’ requests ;
• Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
• Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs.
• Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
• Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers ;
• Occasionally promote to customers, technical training sessions and sales of spare parts and repairs ;
• Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
• Be the technical interface within the departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
• Identify potential sales opportunities and forward the information to the sales teams.
• Identify the spare parts needed for Sales team to quote to customer
• Recommend spare parts needed for regular maintenance/during troubleshooting
• Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
• curb warranty costs.
• Be responsible for the collection of outstanding payments for the Customer Service department
• Maintain proper records of interaction with customers within the CRM tool
• Control offers and order confirmation as per applicable procedures

Requirements

• Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
• Degree in Mechanical Engineering
• With hands on experience on compressors, turbines and pumps mechanically
• Be willing to travel if needed.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

We are seeking a highly skilled and motivated Business Analyst to join our team. The ideal candidate will have extensive experience with Business Analysis, Banking, UAT & SQL.

Requirement

• Minimum of 3-5 years of experience as a Business Analyst in the banking industry.
• Proven experience in requirement gathering,documentation.
• Hands-on experience with Systems Integration Testing (SIT) and User Acceptance Testing (UAT) methodologies.
• Strong experience with SQL for data analysis and reporting.
• Build and maintain strong relationships with internal and external stakeholders.
• Provide regular updates and insights to business and technical team
• Act as a liaison between business users and technical teams.

• Answering of enquiries for group purchases (Corporate, Schools, Travel Agent enquiry) and general mailbox
• Support in fulfillment of group booking (book slot for group, ticket issuance, invoice processing, liaison with client for any visit matters, liaison with caterers for food arrangements)
• On ground liaison with client and other stakeholders during group visit day (e.g. school teachers, caterers)
• Conduct site visits and product presentations to potential clients to showcase and promote the attraction
• Conduct briefing or guided tour of the attraction for guests when required
• Preparation of various reports for monthly reconciliation and billing
• Handling of other administrative duties as assigned by Supervisor

Requirements:

• Diploma in any discipline
• Minimum 1-2 years working experience in handling admin, coordination or sales support duties
• Ability to work on evenings, weekends or public holidays when required
• Proficiency in Mandarin would be an added advantage due to the need to liaise with Mandarin-speaking stakeholders
• Meticulous and organized team player with the ability to multi task
• Possess strong communication (both verbal and written) skills and ability to liaise directly with customers
• Proficiency in MS office will be an added advantage

Please contact Terence at +65 9645 4048 your resume directly for fast response.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Objective

Manage compliance with regulatory rules focusing on MAS requirements on governance, culture and conduct as well as data protection and PDPC rules on data privacy

Manage the regulatory liaison with the relevant regulatory bodies where applicable

Collaborate with business units to foster a positive compliance and governance culture through effective compliance awareness, engagement, advisory and preventive programs.

Serve as a point of contact to provide advice, guidance and support to business units and business development in the Right Way.

Roles and Responsibilities:

Data Privacy

• Support the team in providing oversight, guidance and ongoing advisory to the business functions to ensure compliance with the Personal Data Protection Act (PDPA) requirements and obligations.
• Provide PDPA training to key stakeholders as required.
• Monitor compliance with PDPA requirements and conduct review of processes/controls and testing where required.
• Maintain oversight on DNC/PDPA breaches and remediation.
• Proactively foster a positive risk culture within the Company by raising awareness and implementing data privacy initiatives

Governance, Culture & Conduct

• Support the team in providing oversight, guidance and ongoing advisory to the business functions to ensure compliance with the Monetary Authority of Singapore (MAS) requirements and obligations relating to governance, culture and conduct.
• Provide relevant training to key stakeholders as required.
• Monitor compliance with the relevant requirements and conduct review of processes/controls and testing where required.
• Proactively foster a positive risk culture within the Company by raising awareness and implementing governance, culture & conduct initiatives

Communication

Internal Stakeholders

• Regular engagement with relevant stakeholders regarding governance, culture & conduct, data privacy -related issues/concerns/matters/queries.
• Periodic reporting and handling requests from Group.
• Engagement with Senior Management on important regulatory issues.

External Stakeholders

• MAS, PDPC
• Auditors: Managing and handling external auditors in relation to relevant audit findings and/or queries.

Requirements:

· Bachelor’s degree with 2 to 5 years’ working experience, preferably in the financial services industry, focusing on governance, culture & conduct, data privacy issues including external liaison with regulators.

• Working knowledge of governance, culture & conduct, or data privacy matters.
• Professional Certificate in internal controls/Practitioner Certificate in Personal Data Protection will be an added advantage.
• Team player
• Liaison, relationship building and communication skills e.g. mediation.
• Building trust and credibility with Key Regulators by responding in an accurate, timely and concise manner.
• Project management, presentation and training skills

We are looking for highly motivated fresh graduates to start a career as a Business Analyst. We have designed a specific learning program to accelerate the young and talented graduates to enter and start their careers with the aspiration to empowering breakthrough innovation in Financial Services!

WHO IS UPSKILLS?

Upskills supports banks and financial organizations to lead projects efficiently and reduce time to market. Our expertise in capital markets software, combined with strong functional knowledge and our commitment to excellence makes us quite unique in the industry.

Our service offerings cover the entire lifecycle of financial technology transformation projects be it a greenfield implementation, an extension, or an upgrade.

At Upskills, we are a team of creative thinkers and problem solvers, our ultimate mission is to breakthrough innovation! All of us are fully engaged in Fintech industry to deliver cutting-edge solutions for capital markets and digital transformation.

Job Description:

As a Business Analyst at Upskills, you will be at the forefront of analyzing and optimising business processes for our clients in the financial industry. Your role will involve working closely with our financial institution clients to understand their business needs, analyze their current processes, and recommend solutions that leverage our fintech solutions to drive efficiency, reduce costs, and enhance customer satisfaction.

Responsibilities:

· Conduct in-depth analysis of clients' business processes, identifying areas for improvement and efficiency gains.

· Work closely with clients to understand their business requirements and challenges within the financial sector.

· Collaborate with cross-functional teams, including software developers and product managers, to design and implement technology solutions that meet the needs of our financial institution clients.

· Develop and maintain strong relationships with clients, acting as a key liaison between them and our technical teams.

· Stay abreast of the latest trends and technologies in fintech and financial services to propose innovative solutions.

· Assist in the development and refinement of our product offerings by providing feedback from the field.

· Write and maintain programmable code outlined in technical instructions and specifications for software applications and operating systems.

Requirements:

· Bachelor's Degree in Finance, Mathematics, Information Technology, or a related field.

· Strong understanding of business process reengineering and optimization.

· Excellent analytical and problem-solving skills.

· Ability to translate business requirements into technical solutions.

· Strong communication and interpersonal skills, with the ability to present complex information clearly and persuasively to a variety of audiences.

· Experience working with cross-functional teams in a fast-paced environment.

· Familiarity with fintech solutions and how they can be applied to solve challenges in the financial sector.

Our Offer:

· Exciting experience with a fast-paced company.

· Opportunity to harness your full potential as well as exposure to the international environment.

· Professional development opportunities and a commitment to ongoing learning.

· A dynamic, open, and collaborative work culture.

· Medical and dental benefits.

A LITTLE BIT MORE ABOUT US…

We are located at Raffles place, the heart of financial hub in Singapore, surrounded by leading international businesses and financial institutions. Our welcoming space fosters collaboration and encourages lively discussions, providing a stimulating environment complemented by amenities such as kitchen facilities, refreshments, snacks, and an overall open working culture.

Join our team of passionate professionals by sending your resume to [email protected]!

Responsibilities:

• Responsible for data preparation, data mining, to create/identify opportunities through analytics
• Conduct exploratory data analysis and provide rapid iterations of analysis to refine problem and identify potential solutions
• Assemble large, complex data sets from a wide variety of data sources
• Interpret and communicate analytical findings and insights to technical and non-technical stakeholders in order to assist in making data-driven decisions
• Contribute to the development of data science infrastructure, tools, and frameworks for efficient data analysis, experimentation, and model deployment
• Abide and adhere to data governance policies in servicing data extraction or report requests, metrics and dashboards

Requirements:

• Master’s / Bachelor’s Degree in a quantitative discipline (e.g., Statistics, Biomedical Informatics, Computer Science, Applied Mathematics, or similar)
• 3 years of relevant experiences in data analytics and governance
• Demonstrated experience with Python, R, or similar programming languages
• Working knowledge of data analysis tools and databases
• Strong analytical skills, with experience solving problems using data and providing practical business insights
• Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders
• Experienced in Public Health / Pharmaceutical industry is advantageous

To apply, please visit www.gmprecruit.com and search for Job Reference: 24106

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

At least 3 years being a BA or in the treasury business domain.

Must have Bank BA experience and degree in Finance.

Experience:

• Designed and implemented a bond trading system.

• Contributed to system migration, reconciliation, and report generation.

• Engaged with front office teams to gather business requirements.

• Resolved ad-hoc issues promptly.

• Coordinated with cross-functional teams for seamless system integration.

• Utilized agile methodologies for project management.

Responsibilities:

• Design and Implement systems.

• Gather and document user requirements.

• Resolve issues promptly.

• Coordinate with cross-functional teams.

• Manage projects using agile methodologies.

Job Responsibilities:

Admin Duties for WSQ Operations

• Create and upload course runs in the Training Partner Gateway (TPG) portal.
• Create sessions under the different course runs in TPG portal according to our timetables.
• Verify all the entries for the new students’ particulars and upload them into the course enrolment session under TPG.
• Check status of all the course runs/sessions & enrolment creations under TPG notification session and follow up accordingly.
• Monitor attendance for all the students registered under TPG.
• Coordinate with relevant course coordinators for any changes to the course runs and sessions.
• Submit and upload assessment results for all participants under the Registered Training Provider (RTP) programmes.
• Download all the Statement of Attainments (SOAs) for the various RTP programmes.
• Handle all administrative and logistic matters pertaining to TPG.
• Undertake all TPG related trainings initiated by SkillsFuture Singapore (SSG).
• Provide support in setting up the Student Management System.
• Provide administrative support for Resource Planning & Assessment (RPA) if needed.
• Assist the Planning and Compliance Team for the purposes of document submission and audits.
• Plan and manage the operations of programmes for WSQ and Non-WSQ courses;
• To propose and implement marketing action and sales plans to achieve organisational objectives and sales targets for designated market segments.
• To develop new business opportunity with current and new clients.
• To attend to customer's enquiries/ feedback and follow up with after sales service.
• To co-ordinate activities to ensure successful programme implementation and delivery.
• To assist with data collection and preparation of reports.
• To ensure timely submission of information on the TMS portal and processing of trainee applications.
• To ensure compliance to requirements stipulated by the relevant agencies, which include but not limited to SSG, WSG and PDPA. Such requirements include timely submission of attendance, results, proper documentations such as proposals, contract agreement course applications, meeting minutes/reports with clients.
• Review and improve work processes;
• Any other tasks, reasonable and within the scope of the appointment, as and when assigned by management.

Admin duties for Accounts Support

• 5 days work week (8.30am - 6.15pm)
• Manage accounts documentation, filing and record-keeping
• Follow up and respond to client's enquiries
• Send reminders and contact clients for follow up on payments
• Other ad-hoc duties that may be delegated from time to time by management

JOB REQUIREMENT

• Well organized and proactive
• Pleasant and approachable disposition with good communication and mature working attitude
• We seek Mandarin-speaking candidates who are required to serve Mandarin-speaking clients.
• Have computer knowledge and have at least 1-2years of working experience
• Team Player
• Able to start work immediately

Responsibilities:

• Provide onsite IT support in a professional and courteous manner.
• Coordinate break-fix of IT related equipment with support teams in incident/problem investigation and resolution.
• Able to identify incident trends in order to elevate incidents in accordance with standard operating procedures.
• Ensure timely case attention, resolution, escalation and closure, so that SLA is met
• Ensure timely escalation of major and critical incidents.

Requirements:

• Diploma in Information Technologies or related fields.
• Minimum of 1-2 years of relevant working experiences in IT Deskside, Desktop support
• Working knowledge in experience with MS Windows Operating Systems.
• Basic PC staging and hardware configuration & administration e.g., tablet, printer, RF & barcode scanner, Cisco IP phone etc.
• Basic network infrastructure knowledge and smart hands support.
• Training for new products or tools for end users.
• Positive working attitude and willing to learn and take up new tasks as and when assigned.

Additional info:

• This is on 12 months, renewable contract

To apply, please visit www.gmprecruit.com and search for Job Reference: 24574

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

We are looking for Business Analysts to join our team - we will work together to design, implement and deliver mission-critical web and mobile applications for our clients. It is imperative that our software applications are designed to be robust, secure and future proof, especially given our portfolio of customers. We would like to tap on your experience, knowledge and resourcefulness to deliver world-class solutions for our clients.

Responsibilities

• Work as a key member of the project team to drive the project forward and ensure smooth and successful project delivery.
• Collaborate with client stakeholders (IT team and business owners) and internal stakeholders (project management, business management, development and quality assurance).
• Evaluate and recommend suitable technology while aligning with the company’s and client’s technology directions, including Tech Stack, cloud-based, enterprise architecture and modernization of legacy systems.
• Analyze and synthesize business requirements; and build suitable business cases and generate client/business needs through human-centric, visual methods.
• Develop user stories, functional/technical specifications and acceptance criteria.
• Analyze the impacts of requested changes, and conceptualise and recommend appropriate solutions that continuously address changing business needs.
• Conceptualize business processes and present it visually using workflow diagrams and slide decks to effectively communicate complex ideas and concepts.
• Document and present findings in the form of workflow diagrams, specifications and other project specific documentation.
• Manage the project timeline, plan and prioritise tasks in a constantly changing environment.
• Support the full software development cycle to ensure project readiness for smooth deployment, adoption and operations.
• Create informative, actionable and repeatable reporting that effectively presents progress and status of different aspects of the project to different stakeholders.
• Identify new opportunities for the company’s digital transformation.

Requirements

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering with excellent academic records or outstanding professional or personal achievement.
• Minimum 3 years of experience as a Business Analyst in a software delivery project, participated in a full software or product development cycle, preferably using Agile Methodology.
• Prior relevant experiences e.g Business Analysis, Project Management, IT business analysis, application solutioning design and testing.
• Excellent analytical, conceptualisation and problem-solving skills.
• Excellent verbal and written communication skills with the ability to pitch ideas.
• Strong influencing and people management skills.
• Ability of visualizing workflows and translating them into digital mediums e.g. Word, PowerPoint, and Excel.
• Meticulous and detail oriented with excellent documentation skills.
• A driven and motivated personality with aptitude for analysis.
• Strong and avid interest in web and mobile applications.
• Being a pro-active, self-motivated and resourceful team member with good tech/digital knowledge.

The following would be a “plus”

• Prior experience leading a product development firm or consulting experience.
• Knowledge or experience in implementing projects in at least one of the following areas - Data Analytics, Agile Methodologies, Cloud, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management and Service Design.
• Business Analysis certification, e.g. Certified Business Analysis Professional (CBAP).

This role would be the precursor to a Product Lead/Project Management position to lead teams to deliver software while maintaining a close relationship with the client’s senior stakeholders.

Kindly apply directly on our career portal, thank you!

https://thesoftwarepractice.freshteam.com/jobs/ismg5sl5x2BO/business-analyst-project-management?ft_source=MCF_3000241553&ft_medium=Job%20Boards_3000105967

We seek your understanding that only shortlisted candidates will be notified.

WHAT YOU’LL DO

As an Associate Support Representative, you will be an essential part of our Global Technical Support Team that owns the post-sale technical relationship with our customers.

Your focus will be to own, prioritize, troubleshoot, and build a response plan for complex inbound customer support issues relating to our platform. You will work in coordination with your Global Technical Support teammates to ensure that our customers are able to quickly and successfully overcome any technical issues they may face when using our platform.

WHO YOU ARE

• You have experience supporting a technical product, ideally in SaaS or Mobile
• You have experience with case management tools like Salesforce, Zendesk or similar CRM ticketing systems
• You have exemplary written and verbal communication skills coupled with unparalleled follow up skills.
• Talent for synthesizing complex ideas and communicating them in a way others can easily understand.
• You have domain knowledge of at least one of the following: Mobile, APIs, Marketing Automation, or Basic Programming (HTML etc.)
• You are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems
• You have experience handling time-sensitive, pressure-intensive customer issues
• You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment
• Strong written and verbal English skills are essential

Requirements

Degree or Diploma with relevant experience
Experience in semiconductor manufacturing industry and system management are advantageous
Effective verbal & written communication skills, a positive attitude, an open mindset and a team-oriented individual.
Strong attention to detail while producing accurate and high quality work.
Self-driven with ability to multi-task and willing to learn and grow in a fast-paced environment.

Responsibilities

· To support in upgrading and implementation of New Enterprise Resource Planning System and support SME for Manufacturing Process to achieve defined First Pass Yield, Productivity and Target Throughput

· Learn the existing system functions/features and Gather feedbacks from stakeholders.

· Work out the discussions with both internal and external parties and map out the requirements details.

· Work with cross-functional teams to understand and ensure the systems integration works smoothly.

· Perform Verification & Testing before implementation and ensure the new system meets business requirements and goals.

· Identify and document the change requests accordingly to fulfil the business needs.

· Provide ongoing supports before the system go live.

· Document out the new procedures and train to the respective parties on update-to-date process flows.

· Setting and managing expectations throughout the full project lifecycle.

· Responsible and track to ensure that project requirements are delivered as per timeline.

• At least 2 yearsworking in an Application Support Environment
• Linux; Unix/Python Shell Scripting
• SQL, preferably in MariaDB/MySQL
• Java programming
• Application Server: JBoss
• Middleware: IBM MQ, Apache ServiceMix, Active MQ
• OpenShift
• QlikSense/Tableau
• TLM/CMS platforms with tools like Smartstudio, TLM Control, Smart schema, Process Designer & Webconnect
• Hands-on working knowledge on DevOps tools for Source Control (Git,Bitbucket), Continuous Integration (Jenkins, Maven), Continuous Delivery (CA Release Automation)Understand microservices running on Openshift or AWS, elasticsearch, service monitoring on the cloud, PaaS environment such as Kubernetes.Understand JSON, JSP, Servlet, and working knowledge for Java Restful API.
• Strong technical skills
• Strong analytical and problem-solving skills.
• Ability to perform impact analysis in a structured manner.
• Good verbal & written communication skills.
• Ability to work independently and under pressure.
• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.
• Basic understanding of Swift message knowledge would be good.
• Experience in application implementation projects in financial institutions would be advantageous

Responsibilities

• Collaborate closely with business stakeholders (E.g. Relationship Managers, Product managers, Operations, Credit Control Unit, Credit, Business Support Unit, etc.) and IBG Technology team to deliver business driven outcomes that drive revenue or cost savings impact
• Understanding the Business and Credit Requirements and context and liaise with external and internal stakeholders and users to analyze and document as-is process flows and ideate on to-be flows.
• Conduct user immersion interviews and insights gathering exercises to define real problem statements, user painpoints and needs.
• Raise user stories and requirements in JIRA with detailed analysis on acceptance criteria and system-to-system field mapping.
• Coordination with stakeholders for requirement sign offs, and liaise with IBGT for analysis and implementation of projects.
• Brief the user acceptance testing team of the user requirements and advise test data and scenarios to be covered to execute testing against the JIRA requirements.
• Coordinate with users to finalize Live Verification scope, schedule and production data to be used to verify in Production and for sign off.
• Post go-live monitoring of issues and follow up on enhancements, and commercialisation of launched product in collaboration with users and product team to ensure uplift in business outcomes (Revenue uplift, cost savings, etc.)
• Drive and prepare commercialisation materials (e.g. user guides, marketing collaterals, etc.) in collaboration with product team.
• Provide regular, proactive updates on project progress to stakeholders and senior management on scope, timeline and issues.

Requirements

• Good interpersonal and communications skills
• Strong stakeholder management and coordination
• Problem solving, planning & organizing skills
• A strong team player
• Sense of ownership and accountability for owned projects
• Meticulous, attentive to details, analytical and strong grasp of business analyst tools (E.g. swimlane business workflow diagrams, waste walk, prototyping, field mapping analysis, etc.)
• Market knowledge and experience of SME segment, credit knowledge and lending products
• Project Management and system Implementation Experience would be an advantage.
• Awareness of Project management tools (JIRA, Confluence) and methodologies like AGILE, etc would also be an advantage

Key responsibilities

• Develop financial models to address optimization and pricing problems for various financial contracts (e.g., Power Purchase Agreements) and products (such as futures and options)
• Lead the financial modelling aspect of 24/7 Carbon Free Energy project
• Use and adapt the existing in-house tools to assess economic viability for renewable projects based on the result of financial models and energy modelling simulations
• Enhance the existing in-house optimization algorithms to effectively address local optimization scenarios
• Gather market intelligence like market landscape, market regulations, etc. in the power markets in Asia Pacific
• Facilitate communication between EDF Lab Singapore and local market players, government agencies and academic communities

Requirements

• Master’s degree in a quantitative discipline, such as Mathematics/Statistics, Computer Science, Quantitative Finance, Data Science or Engineering
• Preferrable with 3 years of relevant work experience in an Analytics or Data Science role
• Relevant work experience and knowledge with the energy market will be a plus
• Strong programming skills in Python or C++.
• Practical knowledge in machine learning (TensorFlow, PyTorch, etc.) and statistical modelling (multivariate regression, time series modelling, etc.)
• Strong understanding in financial mathematics (derivative pricing, risk management, etc.)
• Team-oriented and ability to work in a diverse, international and cross-disciplinary research and development environment
• Strong communication in English writing skills (technical report, tender proposal…) and verbal presentation skills (reporting to internal management and external customers…)

Why EDF Lab Singapore?

• You’ll be part of a world-renowned energy company, with an international network of over 2,000 researchers (France, China, US, Germany, UK…)
• You are exposed to the most cutting edge of research topics, including risk, mathematics, data science, etc.
• You are interested in the future of power systems, smart and sustainable cities, and net-zero energy applications
• You like applying innovative research to real-world applications
• You are constantly challenging yourself to bring positive impact to those around you
• You enjoy working with a young, multicultural and flexible team
• We offer a competitive salary and benefits package

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

1. Programming language/framework: Java, Spring MVC, MySQL.

2. Hands-on experience in Linux & Shell.

3. Hands-on experience in SQL.

4. Hands-on experience in AWS services.

5. Experience in using ITSM tools.

6. Experience in Release Management activities.

7.Responsible to handle coverage support (24x7 mobile support) and provide permanent solution / workaround depending on the nature of issue.

8.Collaborate with interface teams to troubleshoot any interface issues and provide resolution.

9.Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.

10.Work with Infrastructure / Cloud operations teams for any change requests, issues, patching activities etc.

11.Perform deployment & release management activities.

12.Collaborate with development squad to provide insights for defect fix by providing analysis performed.

• Salary: $3,000 – $3,800
• Working Hours: Monday to Friday 9am-6pm
• Location: Alexandra Road (Near to Labrador Park MRT)

Job Description

We are seeking a highly motivated and analytical Market Analyst to join our dynamic team. This role is pivotal in driving our competitive edge by conducting comprehensive research on competitors, current beauty industry trends, and sourcing new technologies, machines, and products. Additionally, the Market Analyst will support our influencer marketing initiatives to enhance brand presence and engagement.

Requirements:

• Minimum 5 years of relevant working experience in Marketing
• Bachelor's Degree in Business, Marketing or Communications
• Good project management skills

Key Responsibilities:

Marketing Campaign Execution

• Collaborate with the marketing team to plan and execute integrated marketing campaigns across multiple channels.
• Create and maintain a Social Media Marketing editorial calendar, with targeted topics outlined for different dates.
• Schedule and post content on various social media platforms using scheduling tools.
• Monitor and respond to audience engagement, comments, and messages.
• Liaise with creative team for overall conceptualization and production of marketing materials and projects
• Analyze the performance of marketing campaigns and suggest improvements.

Lead Distribution

• Manage and distribute leads to the customer service team, including one weekend (with off in lieu hours given).
• Ensure timely and accurate lead distribution, maintaining detailed records of lead distribution and follow-up actions.
• Influencer Partnership Management
• Identify and research potential social media influencers aligned with the brand's target audience and values.
• Develop and maintain relationships with influencers, negotiating terms and agreements for collaboration.
• Coordinate influencer campaigns, ensuring content creation, posting schedules, and compliance with brand guidelines.
• Competitor Analysis and Market Research
• Conduct thorough competitor analysis to understand market trends and strategies.
• Perform market research to identify new opportunities and target audiences.
• Collect and analyze data to understand customer preferences and trends.
• Provide insights and recommendations to the marketing team based on competitor analysis and market research.

Performance Analysis and Reporting

• Define key performance indicators (KPIs) for marketing campaigns and influencer partnerships.
• Monitor and analyze campaign performance, track engagement metrics, and provide actionable insights for optimization.
• Prepare regular reports on social media and influencer campaign effectiveness.
• Evaluate and communicate competitor presence and activities on offline & online mediums
• Manage and analyze ongoing paid media programs to meet Marketing goals
• Timely report performance and action plans to the Management

Collaboration and Coordination

• Coordinate with graphic designers and other team members to ensure consistent and high-quality content creation.
• Liaise with influencers to ensure they have the necessary information and resources for successful campaign execution.
• Work closely with Manager on developing initiatives
• Forward planning for performance marketing, advertising, partnership and events.

Trend and Platform Awareness

• Stay up to date with social media trends, algorithm changes, and emerging platforms.
• Identify opportunities for innovation and creativity in content and influencer strategies.

Others

• Other Ad-hoc duties as assigned by Superior

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Requirements/Skillsets
Recent experience in working with Java J2EE applications
Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
Experience in programming languages such as JAVA/J2EE.
Experience in Unix commands , SQL queries
Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
Exposure to banking industry is a plus
Dynamic individual with thirst to learn
Strong team player with excellent inter-personal skills
Ownership oriented and ability to meet SLAs with no compromise on the quality of the work.

Requirements

Must be graduate from IT or Computer Science
Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
Need to have eagerness to learn and perform with committment
Candidates must have good experiences in SQL and at least basic experiences in Linux.