Job Summary
As a Lead Business Analyst in our cross-functional squads, you will support the Product Owners in driving the outcomes of the squad to deliver on their objectives and key results. You will work closely with the Product Owners in creating business requirements to achieve business goals and develop the overall product roadmap. You must have proficiency in AI/ML based advanced analytics and have experience in driving digital transformation projects in Wealth Management.
We are looking for talented individuals who can be effective leaders with functional and operational expertise. You must be a strong communicator who builds trust-based relationships within the squad and amongst stakeholders.
The candidate must possess at least 5 plus years of experience in Banking / Wealth Management. The candidate must have proficiency in Data & Analytics and Recommendation systems which include Rule based, Decision trees, advance analytics and machine learning, as well as strong understanding of data platforms and data interfaces. Experience in solution designing and stakeholder management is a plus.
Business
• Create Business requirements and follow through with walkthrough with Technology team for functional implementation
• Create use cases / framework around the analytics space (e.g. AI / NLP / NLU)
• Support the Product Owners for implementation of digital advisory tools from ideation, design, development, and adoption
• Identify, refine and document business requirements throughout the life cycle of implementation
• Design and develop platform and supporting data sources/interface
• Perform analysis and prepare test cases covering various scenarios
• Participate in UAT and ensure contribution towards successful delivery/implementation
• Ensure proper documentation and sign off from stakeholders are properly maintained
• Liaise with key stakeholders and reporting teams and with application vendors as applicable
• Maintain timely & Quality delivery of all tasks / activities assigned.
• Communicate efficiently the business process requirements to IT staff, program staff and stakeholder.
• Bridge vendor products and internal technology and build a best-in-class advisory platform, fully integrating investment ideas
• To liaise with external providers, research and evaluate tools and products, and onboard and collaborate where suitable, to increase Digital Advisory efficiency and effectiveness.
• To stay abreast of industry developments related to investment advisory and portfolio construction and incorporate best practices where possible
Key Responsibilities
Processes
• Awareness and adherence to advisory process of Advisory Frontline tools.
Risk Management
• Awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
Governance
• Adherence to policies and control standards, ensuring compliance and operation within risk tolerance and risk appetite
• Maintain awareness and understanding of the regulatory framework in which the Bank operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’ within the deliverables and possessing the ability to constructively challenge relevant stakeholders and teams effectively.
• Ability and willingness to work through details with relevant control functions in an open and collaborative manner to achieve the desired governance outcome within the bank’s risk appetite.
• Work with global teams in Risk, Compliance and COO Office to ensure adherence to the Bank’s Risk framework, in the identification, assessment, mitigation, control and monitoring of risk.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Skills and Experience
Key stakeholders
• Investment Advisors, Team Heads, Relationship Managers, (PvB and Retail)
• Global WM Product Teams
• Global and Country Technology teams
• Product Owners across Digital Advisory and Client Journey
• Country WM Product Heads
• Group, Regional and Country WM COO teams
Our Ideal Candidate
- 5+ years in Digital banking initiatives especially on Mobile Banking, Online Banking, RM dashboard, or any other digital channels or devices.
- 5+ years in Digital & technology implementations, preferably in a large wealth management organization, handling complex implementations.
- 5+ years Product Delivery, Product Management or Product Owner Experience.
- Experience in client personalization, digital analytics and recommendation systems
- Broad technology knowledge and comfort level, and history of successful matrix management while representing the wealth advisory business
- Experience in managing teams across a global organization with senior stakeholders in various locations
- Experience with dealing with emerging technologies, proofs of concepts, driving pilots, and product evaluations utilizing innovative client engagement technology
- Proven experience in Scrum or similar Agile development methodology.
- Be a self-starter that thrives in the face of challenge, clearing obstacles with a resourceful and creative approach to problem-solving.
- Understanding the Customer Experience design and user experience principle.
- Expertise in external vendor and product management
Skills
• Strong intellect with superior analytical, problem solving and decision-making skills
• Strong interpersonal skills with the ability to collaborate with multi-functional, multi-cultural, multi-product teams to achieve superior results
• Strong communication skills – oral, written and presentation to explain complex or technical issues for a broad audience
• Strong ability to map the client requirements into functional specifications
• Experienced with designing customer journey’s
• Experienced with design and delivery of Digital applications such as Mobile applications
• Experienced with innovative projects / Proof of Concepts (PoC) using Analytics, AI and NLP technologies
• Experienced with managing delivery with scrum masters, technical developers and architects
• Ability to manage the effective planning, implementation, evaluation and sustainment of product backlogs, to ensure the achievement of anticipated benefits, using Agile methodology
• Good understanding of wealth management products and investments
Role Specific Technical Competencies
- Agile Product Owner
- Business Analysis
- Customer Experience design and user experience principle
- Scrum or similar Agile development methodology
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
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