Mandatory Skills

Responsibilities:

• Facilitate, Drive & Lead Application Infrastructure Team Onshore / Offshore to deliver the Approved Infrastructure solution designed.
• Work with Enterprise solution architect to design solutions and align to enterprise needs and implement.
• Manage all activities end-to-end to deliver the project (from scoping to implementation) to agreed parameters.
• Ensure the deliveries are adhered to standards and processes related to infra setup, application deployment.
• To mentor team to Adhere Bank Policies and follow best practices related to Application Recommended for Infra Parameters.
• Perform the Scrum Master role (where required) and lead the Agile team in their sprint deliveries.
• Collaborate with project team members from various domains to monitor, develop and execute project plans and associated project content.
• Ability to manage multiple work-streams concurrently and effectively resolve issues or conflicts.
• Good communication skills, negotiation skills, and stakeholder management.
• Adhere to organizational guidelines and process during deliver.
• Actively monitor and report progress to all stakeholders in a timely manner by using a variety of formal communication channels.
• eal with all project-related escalations and seek input and assistance from appropriate channels to resolve in a timely manner.

Requirements:

• Minimum 6-9 years of experience and out of which, minimum 5+ years of Production Management experience in CORE Banking.
• Managed Finacle 10.x/11.x and multi-countries and OPEN systems production environment.
• Finacle Application environment servers run in combination of IBM AIX, VPC, OpenShift. We need the candidate to have good knowledge in various cloud technology to support the infrastructure for Optimization.
• Hands-on Experience in Finacle Application (Core Banking) Server Capacity Monitoring and Optimization.
• Good level of command over production Infra; performance monitoring and reporting tools.
• Good working experience in Elasticsearch, Logstash, Grafana/Kibana, AppDynamics etc.
• Ideal hands-on experience in Unix/Linux/Shell/Python scripting.
• Good Hands-on experience in PAAS (Platform as a Service) and not limited to AWS, Pivotal, OpenShift.
• Sound knowledge on CI/CD tools, flow mechanism other supporting tools with project implementation experience.
• Knowledge on API Message, Queue handling and Caching Techniques most likely on Kafka and Redis.
• Working Experience on any microservice platform mostly in Banking.
• Ideally Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment.
• Perform at the highest level of competencies like: Achieving Excellence People Management Solution Driven Relationship Innovative Purpose-Driven.
• Ability to work with stakeholders to stretch role in depth/width.
• Should be well-versed with latest Finacle and technology trends.
• Good experience in running automation and service improvements experience.
• Good experience on working with multiple teams of infra and Functional team.

Additional Requirements:

• Preferred work experience if 8-10 years.
• Hands on Unix/Linux/Aix Platforms.
• Good Knowledge on RDBMS Database (oracle/postgres/mongo DB).
• Knowledge on MW technologies (IBM WAS/Jboss/Apache).
• Good understanding on Infra components like server, storage, network.
• Hands on experience on Finacle installation and application setup will be a plus.
• Hands on experience on New application environment setup, provisioning, Deployment, Application installation, interface connectivity (Online/batch).
• Hands on or knowledge on cloud technologies and willingness to upskill.
• Able to work under multiple teams and provide high quality delivery (support/troubleshoot/collaboration).

Mandatory Skills

Responsibilities:

• Facilitate, Drive & Lead Application Infrastructure Team Onshore / Offshore to deliver the Approved Infrastructure solution designed.
• Work with Enterprise solution architect to design solutions and align to enterprise needs and implement.
• Manage all activities end-to-end to deliver the project (from scoping to implementation) to agreed parameters.
• Ensure the deliveries are adhered to standards and processes related to infra setup, application deployment.
• To mentor team to Adhere Bank Policies and follow best practices related to Application Recommended for Infra Parameters.
• Perform the Scrum Master role (where required) and lead the Agile team in their sprint deliveries.
• Collaborate with project team members from various domains to monitor, develop and execute project plans and associated project content.
• Ability to manage multiple work-streams concurrently and effectively resolve issues or conflicts.
• Good communication skills, negotiation skills, and stakeholder management.
• Adhere to organizational guidelines and process during deliver.
• Actively monitor and report progress to all stakeholders in a timely manner by using a variety of formal communication channels.
• eal with all project-related escalations and seek input and assistance from appropriate channels to resolve in a timely manner.

Requirements:

• Minimum 6-9 years of experience and out of which, minimum 5+ years of Production Management experience in CORE Banking.
• Managed Finacle 10.x/11.x and multi-countries and OPEN systems production environment.
• Finacle Application environment servers run in combination of IBM AIX, VPC, OpenShift. We need the candidate to have good knowledge in various cloud technology to support the infrastructure for Optimization.
• Hands-on Experience in Finacle Application (Core Banking) Server Capacity Monitoring and Optimization.
• Good level of command over production Infra; performance monitoring and reporting tools.
• Good working experience in Elasticsearch, Logstash, Grafana/Kibana, AppDynamics etc.
• Ideal hands-on experience in Unix/Linux/Shell/Python scripting.
• Good Hands-on experience in PAAS (Platform as a Service) and not limited to AWS, Pivotal, OpenShift.
• Sound knowledge on CI/CD tools, flow mechanism other supporting tools with project implementation experience.
• Knowledge on API Message, Queue handling and Caching Techniques most likely on Kafka and Redis.
• Working Experience on any microservice platform mostly in Banking.
• Ideally Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment.
• Perform at the highest level of competencies like: Achieving Excellence People Management Solution Driven Relationship Innovative Purpose-Driven.
• Ability to work with stakeholders to stretch role in depth/width.
• Should be well-versed with latest Finacle and technology trends.
• Good experience in running automation and service improvements experience.
• Good experience on working with multiple teams of infra and Functional team.

Additional Requirements:

• Preferred work experience if 8-10 years.
• Hands on Unix/Linux/Aix Platforms.
• Good Knowledge on RDBMS Database (oracle/postgres/mongo DB).
• Knowledge on MW technologies (IBM WAS/Jboss/Apache).
• Good understanding on Infra components like server, storage, network.
• Hands on experience on Finacle installation and application setup will be a plus.
• Hands on experience on New application environment setup, provisioning, Deployment, Application installation, interface connectivity (Online/batch).
• Hands on or knowledge on cloud technologies and willingness to upskill.
• Able to work under multiple teams and provide high quality delivery (support/troubleshoot/collaboration).

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Business Analyst

Internal Code: A24071

What will you do?

• Assist in the engagement with various stakeholders to identify the requirements and business objectives for the product.
• Assist in the work with developers to ensure swift time-to-market delivery and optimal resource utilisation.
• Assist in the work with the app architect and developers to harmonise the data structure to ensure usability and consistency of data fields across various applications
• Assist in the translation of the user requirements into detailed requirements and prototypes for the product development.
• Assist in the prioritisation activities based on business and customer impact with the product owner.
• Assist to conduct product evaluation exercises to ensure that they are consistent with product line strategy.
• Assist in driving product launches, collaborating with diverse stakeholders and other members of the product management team.
• Support the execution and follow-through of the Change Management Plan.
• Assist to conduct feedback gathering exercises from end users on the grounds for the developed products and services.

What are we looking for?

• Bachelor's degree in business, technology, or a related field.
• Experience as a Business Analyst or in Enterprise Architecture, with expertise in Microsoft Power Platform and Microsoft Modern Workplace
• Experience in Microsoft Dynamic 365
• Strong in articulation and presentation skills
• Working experience and demonstrates proficiency in requirements gathering articulation and presentation skills
• Diploma holders and fresh graduates with positive attitude are welcome

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Your mission will be to deeply understand the needs of APAC customers and help your team to focus on solving their most critical problems.

The focus of this team is to ensure that money moves in and out of Wise in the most seamless, cost-effective, convenient, and fast way for customers. The goal for you, in this role will be to focus on and impact parts of our product that will help us scale 10x as we enable core functionality for global money transfers. 

How you’ll contribute:

• Provide data drive insight to inform product decisions, from improving our onboarding flow to reduce friction using one product.
• Partner with Product Managers and other Analysts to set KPIs for the APAC team and monitor new product features impact on conversion, stickiness and engagement.
• Understand customers and the impact of our product on their lives. 
• Build conviction on high-value areas and challenge them if there are faster or more effective ways to grow the market.
• Inspire a team environment where ideas are shared and openness is valued.
• Make contributions to the wider product goals of the company to achieve our Mission: Money without borders.

This role will give you the opportunity to:

• Choose your path to impact – we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls
• Grow as a Product Analyst – Grow and inspire your team and others across Wise
• Get amazing exposure to the full breadth and depth of our product while working with a group of multi disciplinary teams of amazing, smart and dedicated product analysts, engineers, product managers, researchers, designers and many more
• The freedom to have real impact – The opportunities you’ll identify are key to Wise reaching future millions of customers and redefining how payments work internationally at scale

Business Partnering

• Business partnering and decision-making support for driving performance to achieve strategic and financial objectives
• Process Lead for strategic and annual planning, forecasting & performance management
• Drive for strong collaboration within Asia Region finance team – coach and train Asia Finance community for FPA deliverables
• Take leadership to optimize cross functional processes and collaboration to maximize impact on business, customers and teams

​​​​
Business Partner for the Alliance Cluster

• Act as key business partner to Strategic Alliance group which manages all export markets, support product launch analysis, work with commercial lead on pricing strategy to ensure sustainable profitability

Management Reporting

• Ownership of reporting suites for Santen Asia. Managing and consolidating reports in monthly /quarterly /yearly cycles. Responsible for commentary to assist commercial teams to get insight of the reporting cycles
• Implement and drive monthly financial review process at country level and champion its standardization
• Perform monthly forecast, annual budgeting, analyze data, variance analysis, consolidate commentaries for actuals and forecasts, support monthly reviews and provide valuable input for decision making
• Work across departments and countries to prepare budgets and consolidate them into one overall corporate budget
• Propose and drive cost saving initiatives to business/functions at business unit level

Project Management

• Support Head of Finance, Asia and partner with business and functional teams in projects and strategic initiatives such as new business models, system implementation
• Lead and drive ad-hoc projects, as and when assigned

Finance System Control

• Develop front-end planning and reporting platform which is sanctioned by Global Finance
• Harmonize expense line items, ensure standardization of expense reporting code between ERP, Reporting Module alignment across Asia Region + Countries + Global Finance team
• Maintain and own process of Santen Asia reporting system. Act as the key user and point of contact between corporate HQ and regions to coordinate and implement upgrades and escalations point for systems issues
• Assist in the implementation of Global FP&A projects, contribute to setting of new Global, Region and Country KPI(s)
• Identify and implement KPI(s), performance management tools to measure and track business performance in the Region

Mandatory Skills

1. Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.

2. Has experience or knowledge on Incident and Problem management.

3. Health check and monitoring production system and job scheduling to ensure SLA is meet.

4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

6. Continuous improvement of the system, e.g. job automation, performance tuning.

7. Should be able to identify and fix the bugs.

8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.

10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.

11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.

12. Good knowledge in Linux/Unix/Windows environment and scripting.

13. Hands on experience on monitoring tools like Grafana has added advantage.

14. Should be open to learn and adapt to new technologies.

15. Knowledge on GIT Bitbucket and Jenkins has added advantage.

16. Knowledge on Actimize/Hadoop has added advantage.

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays

Job Description:

- Assisting Ops Manager, includes but not limited to Operations, Logistic, Purchase Request, Quotation, and Administrative.

- Monitor SAP processes and resolve any issue in a timely manner with support from IT department.

- Prepare and consolidate presentation materials.

- Assist in ad-hoc duties assigned (tree planting, site visits etc)

Job Requirements:

- Diploma in Business Admin or equivalent

- Minimum 1 year experience as an operation administrator or in a similar position

- Strong organizational and administrative skills.

- Excellent communication skills, both written and verbal.

- Proficiency in Microsoft Office

- Knowledge or prior experience in SAP system will be an advantage

Job Summary

1. Assist the Clinical Therapist (PT) / Rehab Section Lead in the provision of clinical, administrative, and managerial tasks assigned.

2. To submit clinical outcomes report (Centre-based rehab services) and rehab statistics (Monthly / Quarterly) to Rehab Head

3. Participate and conduct clinical meetings and training for junior therapy staff as and when required.

Clinical Roles:

1.To conduct the therapy treatment as instructed by the therapist (PT/ OT) under his / her direct or indirect supervision.

2.To update any changes in the client’s clinical condition/therapy treatments in the therapy records as and when needed.

3.To strictly follow the safety handling procedures/infection control measures (PPE) during the delivery of therapy services

4. To conduct the patient satisfaction survey/feedback from the clients on therapy services rendered after the completion of required therapy treatments/time of discharge/cancelation of therapy service.

Job Requirement

* Locally trained with Therapy Support Course Certificate
* Possess a passionate disposition to interact and care for seniors

* Computer skills (MS word/ excel) if any (added advantage)

* Possess a positive, good interpersonal and communication skills

* Good Team player

Mandatory Skills

1. Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.

2. Has experience or knowledge on Incident and Problem management.

3. Health check and monitoring production system and job scheduling to ensure SLA is meet.

4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

6. Continuous improvement of the system, e.g. job automation, performance tuning.

7. Should be able to identify and fix the bugs.

8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.

10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.

11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.

12. Good knowledge in Linux/Unix/Windows environment and scripting.

13. Hands on experience on monitoring tools like Grafana has added advantage.

14. Should be open to learn and adapt to new technologies.

15. Knowledge on GIT Bitbucket and Jenkins has added advantage.

16. Knowledge on Actimize/Hadoop has added advantage.

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays

Mandatory Skills

1. Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.

2. Has experience or knowledge on Incident and Problem management.

3. Health check and monitoring production system and job scheduling to ensure SLA is meet.

4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

6. Continuous improvement of the system, e.g. job automation, performance tuning.

7. Should be able to identify and fix the bugs.

8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.

10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.

11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.

12. Good knowledge in Linux/Unix/Windows environment and scripting.

13. Hands on experience on monitoring tools like Grafana has added advantage.

14. Should be open to learn and adapt to new technologies.

15. Knowledge on GIT Bitbucket and Jenkins has added advantage.

16. Knowledge on Actimize/Hadoop has added advantage.

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays

Royal Ocean Marine, a reputable company in the maritime industry, is seeking a dedicated and experienced individual to join our client's team as a Vessel Catering Support Officer. In this role, you will be responsible for managing catering operations on board vessels to ensure the highest standards of quality, hygiene, and customer satisfaction. This is an exciting opportunity to join a dynamic and fast-paced team.

Responsibilities:

• Oversee and coordinate all aspects of vessel catering operations
• Plan and execute menu planning, food procurement, and inventory management
• Ensure compliance with food safety and hygiene standards
• Manage catering staff, including training and monitoring performance
• Collaborate with vendors and suppliers to ensure timely and cost-effective delivery of catering provisions
• Handle customer feedback and complaints promptly and effectively

• Pleasant Personality , Flexible, Committed, Helpful, Team Player & Fast Learner
• Professional Level / some work experience (prefer) , Training is provided
• Able to work during weekends (Once every few weeks / rotate)
• Ability to work fast paced environment , Self-Motivated, Independent

Chan Chee Meng

EA 07C3069

R1110620

Position Overview:

We are seeking a skilled IT Executive to play a key role in IT automated storage and retrieval machine

projects, customer warehouse integration, and providing advanced support

In this role, you will contribute to project execution, deliver exceptional customer support, and

ensure smooth Your technical expertise and customer-centric approach will be integral to our

success.

Responsibilities:

IT Projects Implementation:

• Assist in software project implementation of warehouse automated storage and retrieval

machine for customer, including supporting integration to customer ERP system, IT

infrastructure and customers networks.

• Collaborate in setting up the machine, configuring software,

• Performing UAT/SIT,Software user Training for customer and internal staff, Software Go live

support

• Document IT projects comprehensively, outlining processes, configurations, and outcomes.

• Conduct IT site visits to assess requirements, troubleshoot issues, and gather insights for

improvement.

IT Service support:

• Provide remote helpdesk and onsite support services for customers, addressing their

technical needs promptly and professionally.

• Be stationed onsite on scheduled days to offer hands-on IT software support and ensure

customer satisfaction.

• Prepare detailed IT service reports for accurate tracking and analysis.

IT Tasks and Ad-hoc Duties:

• Undertake various IT-related tasks as required to support onsite customers effectively.

• Respond to IT ad-hoc duties assigned by the Supervisor, demonstrating adaptability and

versatility.

Qualifications & Requirements:

• Minimum of a Diploma or higher in Computer Science, Information Technology, or

equivalent field.

• Available to travel for support customer in Singapore & Malaysia

• A minimum of 3 years of hands-on experience in a similar position.

• Mandatory experience in software application support, with exposure to systems like

inventory, warehouse management, ERP.

• Familiarity with basic IT infrastructure, server setup, and network troubleshooting.

• Effective communication skills to liaise with team members, customers, and vendors.

• Proficiency in escalating technical and customer inquiries clearly to technical teams and

superiors.

- 5days works, office hour

Responsibilities

· To optimize airside equipment selection in order to minimize the cost and enhance winning probability for project tender

· To respond to customers in timely manner on changes in project tender requirement

· To process PO, SO, MSR, etc. into the system

· To enter order to factory with accuracy

· To ensure delivery schedule meets customer’s requirement to align with the sales forecast

· Any other duties as assigned from time to time

· Ensure all works carried out in accordance with the specified quality and EHS standards

Requirements

· Education levels should be Diploma in Engineering or equivalent

· At least 1-2 years of experience in relevant job scopes

· A team player, able to work in a team closely

· Meticulous and has eyes for details with pleasant characteristics

· Good communication skills

The candidate must have 10+ years working experience in the following areas: -

• Relevant experience in a Financial Institution for IFRS9 Calculation and Reporting, Stress testing and Expected Credit Loss (ECL) and Internal Capital Adequacy Assessment Process (ICAAP) simulations.
• Good understanding of core banking and treasury products and data requirement for management accounting or regulatory reporting
• Good understanding in SDLC phases
• Capability in requirement analysis and functional design skills
• Capability of self-learning and a quick learner
• Be adaptable, flexible and be able to thrive in a challenging, fast-paced of a growing organization / environment
• Experience with project management best practices/ methodologies/ project lifecycle
• Ability to develop and maintain productive working relationships with colleagues in distributed global locations
• Strong knowledge on MS SQL developer and should be able to write SQL queries

• Understand business function and analyze users’ requirements, make a clear scope of project, requirement and build consensus with users
• Lead in analysis and scoping of data sourcing and functional requirements/ enhancements, functional/application design, functional specifications, discuss and obtain users agreements
• Preparation of Functional, Non-Functional & other documents required in compliance to SDM and procure sign off from Users
• Prepare SIT test schedule and develop test cases and conduct SIT testing
• Arrange with users to conduct User Acceptance Test and arrange with development team to prepare necessary test environment and support functional testing
• To ensure the design & build is in line with the standard and all deviations are clearly articulated and agreed. The scope should be from sourcing from upstream till the final report generation
• Review the code to ensure it does not break / Lead to performance issue
• Prepare necessary documents to facilitate and deliver the project (Release checklist, UAT results, etc.)

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc

Want to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for a highly motivated individual for the Technical Support role.

Responsibilities:

• Monitoring of alert for website downtime/defacement, doing incident management and reporting
• Coordinate with internal teams to effectively address customer’s feedback/concerns
• Respond to customer queries and issues of our customers over telephone or email.
• Conduct first level investigation and information gathering before reaching out to internal team
• Working closely with the internal team to maintain and operate our platform, including, the infra engineers, platform developers and operations manager

• Able to communicate effectively in English (spoken and written)
• Understand basics of IT and interest in technology
• Training will be provided.
• Passionate in Customer Service
• Must be able to work on shift rotation, including night shift and weekends.
• Preferably majoring in IT or English Literature
• Entry Level candidates are welcome to apply
• Only Singaporean / Singapore Permanent Resident May apply

Main Tasks:

• Conducting sales data collection and analysis
• Quoting and managing product pricing
• Supporting the sales team with business enquiries and administrative matters
• Analyzing data and drawing meaningful insights to improve sales and processes
• Conduct projects with different stakeholders to support and drive sales
• Assisting in preparation of presentation slides and other SAP-related sales support activities
• Creating analytics reports for KPI reporting (Monthly Customer Reports, Quality Reports)

May also include:

• Planning and hosting of marketing events
• Collaborating with 3rd party agencies for social media campaigns
• Designing and archiving marketing materials
• Coordinating with 3rd party vendors for various tasks
• Supporting functions of regional teams for problem solving
• Other administrative tasks on ad-hoc basis

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA document for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters 
• Lead case swarming and training sessions for frontline teams

• Desired candidate will be part of the Visa Operations Command Center - monitoring all critical production applications (Commercial and Money Movement Solutions) and resolve or manage the prompt resolution of all incidents.

• Support project schedules and changes which can include participation in UAT testing, creation of process and procedures, and assist with training specific to team.

• Review and approve new alert handling procedures and ensure they are written clearly and can be carried out by all analysts.

• Team player who can independently work towards the deadline of critical projects. This will include tasks such as knowledge transfer between teams, understanding and adhering to organization’s standard while assisting in project deliverables.

• Chair and actively drive critical/major incident resolution to meet group MTTR objectives.

• Document and communicate critical milestones/progress of ongoing incidents on a bridge call timely and accurately.

• Accurately and promptly assess/solicit the impact, take ownership, and drive incidents to resolution as dictated by the impact and severity of the problem.

• Responsible for the internal and external communication of issues to users, other internal support groups and the customers via pages, email or phone.

• Correlate critical alerts on monitoring platform with actual system outages.

• Follow documented operations processes and work with appropriate groups to administer and maintain these policies to ensure standard approach is adopted during escalation or when implementing system changes.

• Provide an Operations and Support perspective in the adoption of new technologies and the implementation of new software.

• Resolve incidents promptly without escalation.

• Constantly follow-up on all open incidents and problem tickets to meet group objectives.

• Work on multiple platforms including ticket queue, mailbox, alert console and phone calls.

• Provide routine L1 system administration on multiple server platforms (Windows, Unix/Linux).

• Propose process/procedure improvements to better the department and services provided.

• Offer effective/sound recommendations to address repetitive issues.

Work Hours: This position requires the candidate to work 12 hours shift work during the day (with a 2 weeks rotation). When scheduled, the staff would be required to work on weekends and public holidays.

 This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

The APAC Senior Tax Analyst is a core member of the ServiceNow Corporate Tax Team, with the primary responsibility of supporting the Tax Director - APAC in all external and internal tax reporting requirements for our legal entities in APAC region.  You must have the ability to operate independently in a fast-paced environment and to work closely and proactively with numerous functional teams across our organization. This position will be based in Singapore.

• Support tax compliance for ServiceNow entities in the APAC region. 
• Prepare work papers, coordinate with third party tax advisors to file corporate income returns and arrange for tax payments.
• Collaborate cross functionally with external statutory auditors and Financial Reporting Team to prepare or review tax disclosures in the statutory financial statements. 
• Prepare income tax provision for APAC entities for USGAAP and local GAAP purposes, including current and deferred tax, tax payable reconciliations, tax accounts roll-forward and return-to-provision true-up.
• Support transfer pricing such as intercompany transactions analysis and local transfer pricing documentation.
• Provide support for tax audits and tax controversy matters in the region.
• Assist in M&A and tax planning/ restructuring projects, including modelling related tax impacts.
• Identify opportunities for process improvements to streamline and automate tax-related procedures.
• Support internal control testing and maintain SOX documentation and processes.
• Build collaborative working relationships with Legal, Accounting, FP&A, and Corporate Development Teams.  Effective communication of tax considerations to business stakeholders.
• Research and evaluate tax impact of current and proposed tax legislation.
• Other ad hoc tax projects as needed.

SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney and more. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission – eliminating unfairness to enable trust for the world. 

Responsibilities:

• Support annual audits and assessments to ensure compliance.
• Assist in the development, maintenance, and implementation of compliance policies, procedures, and guidelines.
• Document and map current business processes related to compliance, identifying areas for improvement.
• Assist in the implementation of compliance-related initiatives and projects.
• Coordinate audits and inspections by regulatory agencies.
• Assist in internal and external audits by providing necessary documentation and insights.
• Provide guidance and support to internal teams on compliance matters.
• Maintain accurate and up-to-date records of compliance activities and documentation.
• Keep abreast of industry trends and best practices in compliance and business analysis.
• Perform ad hoc duties as assigned.

• Bachelor’s degree in Business Administration, or related field
• Minimum 1 year of relevant experience, preferably in the tech/SaaS space
• Detail-oriented with a focus on accuracy and quality
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively within a team
• Ability to communicate effectively with stakeholders at all levels of the organization
• Familiarity with risk management and audit processes
• Having experience in supporting audits, such as ISO 27001, PCI DSS, and SOC2 Type 2, is a plus

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey.

We are seeking a skilled and motivated Business Data Analyst to join our dynamic team. As a key member of our data analytics department, you will play a crucial role in extracting insights from large volumes of data, driving data-driven decision-making, and contributing to strategic initiatives across multiple countries (MY/AU/PH/SG). The successful candidate will be responsible for data visualization, resolving data quality issues, implementing data automation solutions, automating report generation, and incorporating artificial intelligence into workflows and staying up to date with the current technologies . Your expertise will be pivotal in automation processes, generating actionable insights, and effectively communicating findings through presentations. 

Responsibilities:

Automation: 

• Implement and maintain automated data pipelines and processes to streamline data collection, transformation, integration, and report generation. 
• Enhance efficiency and reduce manual effort by developing and overseeing automated workflows. 

Data Manipulation: 

• Manipulate and analyze large datasets to uncover trends, patterns, and insights that drive business growth and inform strategic decisions. 
• Utilize advanced data manipulation techniques to prepare data for analysis. 

Data Visualization: 

• Develop and maintain effective dashboards, reports, and interactive data visualizations. 
• Convey complex information to stakeholders and monitor key performance metrics through visual storytelling. 

Data Quality: 

• Identify and address data quality issues by collaborating with cross-functional teams. 
• Ensure the accuracy, consistency, and integrity of data sources to maintain high data standards. 

Machine Learning and Forecasting: 

• Collaborate with the team to explore machine learning opportunities. 
• Leverage data to build predictive models and enhance business processes. 
• Utilize historical data and statistical methods to create accurate forecasts and predictive models for various business metrics. 

• Provide actionable insights to support business planning and decision-making. 

Insight Generation: 

• Analyze data to identify trends, opportunities, and areas for improvement. 
• Generate actionable insights that drive strategic decision-making and support business objectives. 

Effective Storytelling: 

• Translate complex data findings into clear, concise, and compelling narratives. 
• Use PowerPoint and other presentation tools to communicate insights to both technical and non-technical audiences. 

Market Research: 

• Conduct thorough market research through webscraping to analyze market penetration and identify opportunities for expansion and growth. 
• Provide recommendations based on market analysis to support business development strategies. 

• Bachelor’s degree in Data Science, Business Analytics or a related field. 
• Proven experience in Data Analysis, Data Visualization, and Data Automation. 
• Proficiency in Data Analysis tools and languages such as SQL, Python, and visualization tools like Tableau. 
• Strong understanding of statistical methods and predictive modeling techniques and Artificial intelligence implementations. 

Personal Attributes: 

• Strong analytical mindset with a passion for data-driven decision-making. 
• Excellent problem-solving skills and attention to detail. 
• Excellent communication and presentation skills. 
• Ability to work collaboratively in a team environment. 

• Self-motivated with a proactive approach to identifying opportunities and solving problems. 

What we’re looking for:

• Education: Bachelor’s degree in finance or accounting is required with strong knowledge of cost accounting.
• Experiences: At least 4+ years of experience with global manufacturing-driven organizations.
• Experiences worked in a public company so will be familiar with the cadence and requirements of a publicly reporting organization. in finance or accounting is required with strong knowledge of cost accounting.
• Six-Sigma and/or regimented process methodology experience is desirable, but not a requirement
• Background in pharmaceutical, life science or medical device industries is preferred
• A person of the highest integrity and professional standards
• Strong in communications
• Collaborative tools: MS Teams

How you will thrive and create an impact:

• Drive, manage & present critical financials deliverables for the organizations which will include the the Internal Operating Plan (1 year), Interim Forecasting cycles (3 per annum) & Monthly actuals reporting (12 x per annum).
• Act as primary interface between manufacturing operations and plant managers to report financial results and assure proper controls. Develop and implement procedures that ensure compliance and consistency across the business.
• Maintain and develop key performance measures and tracking systems (through standard work) for each site to measure P&L results, capital, Inventory and cost savings projects.
• Manage & Co-ordinate Annual Standard Cost Roll for the Manufacturing Plants.
• Drive cashflow analysis and business case analytics for capital proposals and make versus buy decisions.
• Participate in daily Tier meetings, Gemba walks & develops finance metrics to support site performance and shop floor productivity
• Drives & owns the site E&O process with the planning team.
• Participates in the Material Review Board meetings.
• Perform an audit function where needed to assure reporting systems and processes are being followed on a consistent basis and within the company policies.
• Lead all compliance efforts including internal control and ethics policies.
• Prepare and reviews monthly results and ad hoc analysis to determine methods of increasing operating productivity through higher efficiency and/or cost control.
• Ensure business activities and processes comply with applicable laws and/or US GAAP.
• Actively participate and lead team on proposed new production.
• Perform other duties as assigned.

Primary Skills (max 5 only) Degree or Diploma in Computer Science, Computer Engineering or Information Security related fields System Analyst with 4 to 5 years of exp in Netreveal, Unix and Oracle PLSQL IT implementation experience using Netreveal product in AML KYC/CDD domain area Tech Skills: Netreveal, Unix and Oracle working experience Financial Services/Anti Money Laundering domian is must. Secondary Skills (max 5 only) Developing the internal scripts to automate the batch jobs and reports generation. Worked closely with clients to fulfill their needs and engage various teams to achieve project goals Responsible to Lead OFSAA (AML) team- new scenario implementations, customization of scenarios as per compliance team requirements and Premise technical support on enhancements, custom integrations and BAU support Supporting the SIT and UAT testing on Netreveal V9 and proactively communicating with users and vendors on the defects and change request Manage OS/DB/Middleware security patching or upgrade activities related to Netreveal Production and DR environments. Main Roles and Responsibilities (max 5 only) Responsible to Lead OFSAA (AML,KYC) team- new scenario implementations Monitoring existing products to check their effectiveness and incorporating changes in the products whenever required Expertise in technologies like Database (Oracle SQL& PL-SQL), Data-warehousing, ETL, UNIX Shell scripting, Batch scheduling using Control-M, OBIEE report framework AML Solutions upgrade to Netreveal latest solutions, include. AML Solutions upgrade to Netreveal latest solutions, collaborated with SG
team, only one resource in KL, managed to resolved gaps, configure and
deliver the solution with minimal supervision

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

What will you do?

• Understand the business processes and work with users to design and develop an end-to-end solution.
• Provide advices and assistance to business users in the effective use of application system and information technology.
• Manage the development of the application system and ensure the project is implemented within budget and according to schedule.
• Design solutions that are of quality and functional to ensure a good user experience.
• Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment.
• Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture.
• Produce technical documentation for application systems.

What are we looking for?

• Experience in application development using the following technologies and programming languages such as Mobile, web, object-oriented programming, SQL, Java, JavaScript
• Experience in Project Management and is able to manage user expectation and deliver within project timeline
• Experience/knowledge in Scrum /DevOps concepts
• Experience/knowledge in the various technologies supporting CI/CD such as GitLab, Confluence, JIRA, SonarQube
• Experience/Knowledge in Cloud, microservices architecture and container technologies such Docker, Kubernetes
• To have a keen interesting in IT / programming / system designs
• Good understanding of SDLC

At least 3 years’ experience of:

• JSP
• Servlet
• Java Bean
• Java Script
• Session management
• JDBC, SQL

At least 2 years’ experience, within the past three (3) year’s timeframe, in coding programs using each of the skills:

• HTML 5
• XHTML
• AJAX
• JSON
• Java Server Faces
• EJB (session, entuty & message, Service Locator, Business Delegate, Data Transfer Object, Data Access Object

Preferably have hands on experience on the following:

• IBM RAD 9.0 or above, or Eclipse or equivalent
• Portal and Portlet development
• n-Tier Architecture
• Java Web Security/LDAP
• JEE Security
• JEE Transaction
• XML
• Web Services (SOAP)
• JNDI
• UML diagrams
• Angular JS development
• Secure coding to prevent application vulnerabilities (for eg. Cross-site scripting; Injection vulnerability flows such as SQL injection, command injection; Race conditions; Improper error / exception handling etc)
• Application integration with government services such as CorPass, SingPass.
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is strongly preferred.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.