**Position Overview:**

The IT Support Engineer is a key member of the IT department responsible for providing technical assistance, troubleshooting, and support to end-users within the organization. This role involves resolving hardware and software issues, setting up and maintaining systems, and ensuring smooth technology operations to enhance productivity and minimize downtime.

**Key Responsibilities:**

1. **Technical Support:**

- Respond to user inquiries and technical issues via phone, email, or in-person promptly and professionally.

- Diagnose and resolve hardware, software, and network-related problems efficiently.

- Provide step-by-step guidance to users on issue resolution or workaround solutions.

2. **End-User Assistance:**

- Assist users with software installations, updates, and configurations.

- Educate users on best practices for using hardware, software, and applications effectively.

3. **Hardware and Software Maintenance:**

- Install, configure, and maintain computer systems, laptops, printers, and peripherals.

- Perform regular updates, patches, and security measures on software and systems.

- Troubleshoot and repair hardware components as needed.

4. **Network Support:**

- Troubleshoot network connectivity issues, both wired and wireless.

- Assist in setting up and managing network devices, such as routers, switches, and firewalls.

5. **System Administration:**

- Maintain user accounts, permissions, and access levels.

- Assist in the administration of servers, domains, and other IT infrastructure.

6. **Documentation and Reporting:**

- Maintain accurate records of support requests, resolutions, and actions taken.

- Provide reports on recurring issues, trends, and improvements to management.

7. **Remote Support:**

- Provide remote assistance to off-site users, ensuring their technical needs are met.

8. **IT Projects:**

- Collaborate with the IT team on various projects, such as system upgrades, migrations, and implementations.

9. **Training and Knowledge Sharing:**

- Conduct training sessions or workshops for users to enhance their IT skills and knowledge.

- Share technical knowledge with colleagues to foster a learning culture.

**Qualifications:**

- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure

Fundamentals) are advantageous.

- Proven experience in providing technical support and troubleshooting.

- Strong knowledge of hardware, operating systems (Windows, macOS), and common software applications.

- Familiarity with network fundamentals, including TCP/IP, DNS, DHCP.

- Excellent problem-solving and communication skills.

- Customer-oriented approach and the ability to work well with end-users.

- Ability to work independently, manage priorities, and meet deadlines.

- Adaptability to changing technologies and environments.

**Benefits:**

include competitive salary, a dynamic work environment.

Mandatory Skills

Job Overview

This Business Analyst role requires someone with a background in frontend banking and experience in drafting frontend user requirements and user stories.

Responsibilities:

• Re-engineer the end-to-end process, analyze, and review operational solutions.
• Conduct requirement gathering workshops, review, and document requirement artifacts.
• Review functional specifications and process defined documents.
• Coordinate and ensure UAT test plans and test cases are executed within the UAT schedule.
• Provide post-production support, review production issues, and track them to closure.
• Collaborate closely with regional and country teams to ensure timely project delivery.

Requirements:

• Must have experience working in the banking domain.
• Minimum 3-5 years of experience in systems development and/or business process improvement initiatives, preferably with project lifecycle experience in the Financial Services Industry, specifically in Consumer Banking Operations and Corporate Banking Operations.
• A hands-on team player who can see the big picture, possesses a can-do attitude, and can handle ambiguity in a fast-paced environment.
• Strong interpersonal, coordination, and planning skills.
• Proficient in understanding public web or customer-facing applications.
• Skilled in utilizing tools like JIRA to document requirements effectively.
• Capable of providing guidance to the Tech team regarding new requirements.
• Effective in communicating with stakeholders from diverse backgrounds.
• Capable of regularly updating management on the progress of these initiatives.

Mandatory Skills

Job Overview

This Business Analyst role requires someone with a background in frontend banking and experience in drafting frontend user requirements and user stories.

Responsibilities:

• Re-engineer the end-to-end process, analyze, and review operational solutions.
• Conduct requirement gathering workshops, review, and document requirement artifacts.
• Review functional specifications and process defined documents.
• Coordinate and ensure UAT test plans and test cases are executed within the UAT schedule.
• Provide post-production support, review production issues, and track them to closure.
• Collaborate closely with regional and country teams to ensure timely project delivery.

Requirements:

• Must have experience working in the banking domain.
• Minimum 3-5 years of experience in systems development and/or business process improvement initiatives, preferably with project lifecycle experience in the Financial Services Industry, specifically in Consumer Banking Operations and Corporate Banking Operations.
• A hands-on team player who can see the big picture, possesses a can-do attitude, and can handle ambiguity in a fast-paced environment.
• Strong interpersonal, coordination, and planning skills.
• Proficient in understanding public web or customer-facing applications.
• Skilled in utilizing tools like JIRA to document requirements effectively.
• Capable of providing guidance to the Tech team regarding new requirements.
• Effective in communicating with stakeholders from diverse backgrounds.
• Capable of regularly updating management on the progress of these initiatives.

Mandatory Skills

Job Overview

This Business Analyst role requires someone with a background in frontend banking and experience in drafting frontend user requirements and user stories.

Responsibilities:

• Re-engineer the end-to-end process, analyze, and review operational solutions.
• Conduct requirement gathering workshops, review, and document requirement artifacts.
• Review functional specifications and process defined documents.
• Coordinate and ensure UAT test plans and test cases are executed within the UAT schedule.
• Provide post-production support, review production issues, and track them to closure.
• Collaborate closely with regional and country teams to ensure timely project delivery.

Requirements:

• Must have experience working in the banking domain.
• Minimum 3-5 years of experience in systems development and/or business process improvement initiatives, preferably with project lifecycle experience in the Financial Services Industry, specifically in Consumer Banking Operations and Corporate Banking Operations.
• A hands-on team player who can see the big picture, possesses a can-do attitude, and can handle ambiguity in a fast-paced environment.
• Strong interpersonal, coordination, and planning skills.
• Proficient in understanding public web or customer-facing applications.
• Skilled in utilizing tools like JIRA to document requirements effectively.
• Capable of providing guidance to the Tech team regarding new requirements.
• Effective in communicating with stakeholders from diverse backgrounds.
• Capable of regularly updating management on the progress of these initiatives.

Responsibilities:

• Conduct sensory evaluation of incoming and new raw materials and production products.
• Manage the overall QC status and approval of all incoming and new raw materials, intermediate and final products, including SAP transactions to facilitate shipment.
• Carry out the physiochemical analysis for sample laboratory samples.
• Issue various documents and reply technical enquiry raised internally or externally (e.g by customers).
• Conduct investigations on customers’ complaint samples or rejected items (Internal & External).
• Ensure lab stock is sufficient for lab use.
• Ensure preventive maintenance and external calibration of lab equipment is carried out duly.
• Ensure proper functioning and running of QC laboratories (Chemical, sensory, microbiology, retain sample room) in accordance with ISO9001, 5S, lean principle, ISO14000 and OSHAS 18001 standards and procedures.
• Assist and support in the implementation of continuous improvements in QA/QC functions.

Qualifications:

• Minimum Diploma or Degree in Chemical Process Technology, chemistry (preferably in Food Technology) or equivalent in years of similar experience
• Basic sensory skills
• Basic Chemistry

Job Description

Responsibilities

Operations Back Office Support (AR)

• Assist with AR department especially debt collection, invoicing
• Telephone customers to achieve payment
• Coordinate with Engineers, Licensing to check on invoicing
• Any other ad-hoc job being assigned

Requirements

· ‘O” Level

· Proficient in MS Office applications

· Good initiative and a good team player

· Good interpersonal skills

Working hours:

Mon-Friday 8.15 to 5.30pm

Transport is provided from 6 MRT pickup points ie Paya Lebar, Serangoon NEX, Bishan, Jurong East, Joon Koon, Woodlands

COMPANY DESCRIPTION

Grocery Logistics Singapore (GLS) a wholly owned subsidiary of FairPrice Group Supply Chain, is a well-established logistics player in the Fast Moving Consumers Goods (FMCG) segment, incorporated since January 1993. Other than being the key logistics provider for NTUC FairPrice and its subsidiaries, we had serviced the Dairy Farm Group, Royal Ahold Group (since exited from Singapore Markets) and many small supermarket chains since our establishment.

RESPONSIBILITIES

1. Day to day monitoring and coordination with 3PL warehouses in logistics (inbound & outbound) operation issues.
2. Trigger and coordinate with 3PL for adhoc operation e.g. transloading
3. Coordinate between 3PL and GLS transport team for movement operation for goods.
4. Trigger 3PL outbound order processing
5. To submit an investigation/incident report as and when damaged goods are discovered.
6. To work closely with logistics planner to ensure appropriate stock placement ratio at multiple site:
   • To monitor and update the stock level of various product categories are maintained according to target set.
   • In the event of stock outbound or stock rotation, to analyze and inform logistics planners the product type to be brought back to site in order to optimize the storage site and restore the correct product mix ratio.
   • To maintain and update the emergencies distribution plan.

1. Detailed forecasting of demand and capacity.
   • Base on the incoming stock arrival schedule and stock rotation strategy, to derive week-by-week resource forecasts on trucking, unstuffing, warehouse space, pallet requirement etc.
   • To produce week-by-week forecast on site utilization rate (to predict when a site will be fully utilized)
   • To predict capacity excess/shortfall and its excess/shortage quantum, if applicable

1. Analytics Tasks
   • In the event of capacity shortage, to work closely with logistics planners and to produce an overview report of outstanding containers (indicating containers that have higher priority). To provide recommendations and to work together with stakeholders for mitigation actions.
   • Analysis of inventory and consumption trends at replenishment warehouses. To recommend stock retrieval from stock warehouse back to replenishment warehouse or to direct incoming stock into replenishment warehouse directly (without transit from stock warehouse), with the aim to maximize stock availability at replenishment warehouse and to minimize physical stock movement.
   • To analyse and recommend stock optimization policies at replenishment warehouses, and to direct excess stock to be stored at off-site location, ensuring warehouse space is optimized in storing the most critically needed products.
   • Produce weekly management reports on overall inventory and stock arrival status

1. Budgeting and Billing
   • To work with FPG Trading on the budgeting of total logistics cost for new inbound goods
   • To submit total logistics cost on disposal based on waste minimisation directives
   • To verify all 3PLs billing and submit for approval

• Bachelor's Degree in Logistic/Supply Chain Management or other equivalent fields
• Diploma qualification with working experience
• 2 years of experience in a warehousing and/or Supply Chain Management environment and/or hands-on experience with 3PL billing module and any warehouse management systems is plus
• Fresh graduate is welcomed to apply
• Strong analytical mindset and skills, with the ability to convert analysis into sharp business insights for decision making
• Proficient in MS Office and Google Suite
• Enthusiastic and self-starter, with proven ability to propose and execute continuous improvement initiatives.
• Excellent interpersonal and stakeholder management skills

• Work location: 37 Joo Koon Circle
• Working hours: Monday - Friday, 8:15am - 5:35pm

ScaleUp Bio is seeking highly skilled Laboratory Analyst to join our team. The Technical Scientists will be responsible for working with fermentation scientists in developing optimized culture conditions for newly developed or existing production strains from our customers, the successful candidate will perform a variety of tasks related to fermentation technology. These can include strain propagation, bench top and pilot scale fermentations, operation of laboratory equipment/ instrumentation, media preparation, sample collection and analysis, as well as the analysis on the quality equipment such as HPLC, spectrophotometer, biochemistry analyser etc.The successful candidate will cover both of our facilities at our main site in Tuas (Singapore) and supporting Biopolis (Singapore) site, and will be reporting to the QA/QC Manager. The candidate will also be expected to support night shift from time to time depending on the project’s requirement. This is a 6-month contract role with possible extension.

Responsibilities

• Conducting HPLC (High-Performance Liquid Chromatography) analysis for in-process and productions samples.
• Conducting biochemical assays such as Enzymatic assays, protein quantification assays etc.
• Responsible for other analytical lab duties;
• Routine microbiological testing and cell counting of process samples;
• Microbial contamination testing of process and final product samples;
• Developing laboratory procedures and protocols for various analytical and microbiological tests;
• Cross-functionally collaborate with other quality team members, engineers and management professionals internal and external to ScaleUp Bio;
• Work with multi-disciplinary teams to ensure the progress timeline in new product/process development;
• Ensure safe working practice in laboratory to meet or exceed safety goals.
• Any other tasks related to quality team, as assigned by QA Manager.

Profile

• Bachelor's or Master's degree in Biotechnology, Microbiology, Biochemistry, or a related field with minimum 3 years experience.
• Industrial experience would be a plus, e.g. food, fermentation.
• Proficient in both spoken and written English for effective communication.
• Strong communication and organization skills, be able to multi-task and exhibit a strong sense of urgency in order to accomplish daily tasks.
• Be self-motivated with the ability to manage time and priorities; must be able to work independently in a team environment, maintain a positive attitude

Responsibilities

• Manage and support business Supply Chain systems and databases including WMS and Business Intelligence
• Develop the script, dashboard, reports and documentation and implement the related projects assigned
• Work closely with internal and external customers to gather requirements, design, configure, implement, support and enhance system solutions and databases that support business process models and data flow for new and existing customers projects in the area of Supply Chain systems.
• Manage the related IT projects assigned.
• Develop script, dashboard and reports
• Evaluate the new technologies, propose and apply them for continuous greater productivity and efficiency improvement.
• Develop user manual, administration guide and policy
• Document business process mapping to business systems

Requirements:

• Extensive working experience in DBA, database troubleshooting and tuning.
• Experience and good knowledge in Supply Chain Industry
• Working experience in Business Intelligent dashboard and report development and deployment. Power BI development and deployment into Azure Power BI service Experience is preferred.

Interested applicants, please send your resume to [email protected]

Job Info:

• Salary: Basic up to $5500 + AWS + VB
• Working Hour: Monday - Friday (8am - 5:45pm)
• Location: Jurong East MRT

Job Scope:

A. System Analyst (50-60%):

• Analyse existing business process and application evaluation
• Identify and proposed system requirement/improvement
• User coordination, change process management process and user guide documentation
• Gathering User requirements and generate
• Understanding the software project management process
• Generate interface documentation/technical documentation verification
• Conduct user training/ on new/improved system and provide support

B. 1st Level Business Application Support -40-50%

• Validate reported issues and escalate when necessary
• Program change testing/validation
• Data and process validation
• Be the bridge between end users and software vendors

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

COMPANY DESCRIPTION

Grocery Logistics Singapore (GLS) a wholly owned subsidiary of FairPrice Group Supply Chain, is a well-established logistics player in the Fast Moving Consumers Goods (FMCG) segment, incorporated since January 1993. Other than being the key logistics provider for NTUC FairPrice and its subsidiaries, we had serviced the Dairy Farm Group, Royal Ahold Group (since exited from Singapore Markets) and many small supermarket chains since our establishment.

RESPONSIBILITIES

1. Day to day monitoring and coordination with 3PL warehouses in logistics (inbound & outbound) operation issues.
2. Trigger and coordinate with 3PL for adhoc operation e.g. transloading
3. Coordinate between 3PL and GLS transport team for movement operation for goods.
4. Trigger 3PL outbound order processing
5. To submit an investigation/incident report as and when damaged goods are discovered.
6. To work closely with logistics planner to ensure appropriate stock placement ratio at multiple site:
   • To monitor and update the stock level of various product categories are maintained according to target set.
   • In the event of stock outbound or stock rotation, to analyze and inform logistics planners the product type to be brought back to site in order to optimize the storage site and restore the correct product mix ratio.
   • To maintain and update the emergencies distribution plan.

1. Detailed forecasting of demand and capacity.
   • Base on the incoming stock arrival schedule and stock rotation strategy, to derive week-by-week resource forecasts on trucking, unstuffing, warehouse space, pallet requirement etc.
   • To produce week-by-week forecast on site utilization rate (to predict when a site will be fully utilized)
   • To predict capacity excess/shortfall and its excess/shortage quantum, if applicable

1. Analytics Tasks
   • In the event of capacity shortage, to work closely with logistics planners and to produce an overview report of outstanding containers (indicating containers that have higher priority). To provide recommendations and to work together with stakeholders for mitigation actions.
   • Analysis of inventory and consumption trends at replenishment warehouses. To recommend stock retrieval from stock warehouse back to replenishment warehouse or to direct incoming stock into replenishment warehouse directly (without transit from stock warehouse), with the aim to maximize stock availability at replenishment warehouse and to minimize physical stock movement.
   • To analyse and recommend stock optimization policies at replenishment warehouses, and to direct excess stock to be stored at off-site location, ensuring warehouse space is optimized in storing the most critically needed products.
   • Produce weekly management reports on overall inventory and stock arrival status

1. Budgeting and Billing
   • To work with FPG Trading on the budgeting of total logistics cost for new inbound goods
   • To submit total logistics cost on disposal based on waste minimisation directives
   • To verify all 3PLs billing and submit for approval

• Bachelor's Degree in Logistic/Supply Chain Management or other equivalent fields
• Diploma qualification with working experience
• 2 years of experience in a warehousing and/or Supply Chain Management environment and/or hands-on experience with 3PL billing module and any warehouse management systems is plus
• Fresh graduate is welcomed to apply
• Strong analytical mindset and skills, with the ability to convert analysis into sharp business insights for decision making
• Proficient in MS Office and Google Suite
• Enthusiastic and self-starter, with proven ability to propose and execute continuous improvement initiatives.
• Excellent interpersonal and stakeholder management skills

• Work location: 37 Joo Koon Circle

Operations Support Coordinator

As the Operations Support Coordinator, you'll oversee vital tasks such as order processing, customer support, billing, inventory, and financial reconciliation. We're in search of a detail-oriented team player with a positive attitude and robust organizational skills. Join us on our journey towards excellence.

Roles & Responsibilities:

• Order Management: Efficiently handle order processing tasks to ensure timely fulfillment and customer satisfaction.
• Customer Support: Provide excellent customer support to address inquiries, resolve issues, and maintain positive relationships.
• Payments and Billing: Assist in managing payments and billing processes, ensuring accuracy and adherence to deadlines.
• Inventory Management: Maintain organized filing systems for inventory records, facilitating easy access and efficient inventory management.
• Reconciliation: Conduct regular reconciliation activities to ensure accuracy and consistency in financial records and transactions.

Requirements:

• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong ability to work independently with a positive attitude and a willingness to learn and adapt.
• Strong interpersonal and communication skills
• Exceptional attention to detail and organizational skills to manage multiple tasks effectively.
• Immediate availability or short notice period preferred.

If you're a motivated individual who thrives in a collaborative environment and is committed to delivering outstanding administrative support, we invite you to apply for the position today!

Join us and be a vital part of our team as we strive for excellence in all that we do. Apply now!

Job Description

• Participate in requirement gathering and solution design review
• Perform impact analysis on the existing system functionalities with respect to new proposed changes
• Responsible for coding, testing, debugging and documentation of solution enhancement
• Ensure all deliverables are compliance to design guidelines and best practice
• Support end to end UAT, including data preparation and troubleshooting of issues raised

Requirements

• Degree in Computer Science, Information System, Information Technology or related discipline
• Good experience in Oracle PL/SQL programming
• Good experience on DotNet REST API
• Experience in Oracle ERP Fusion is added advantage
• Strong analytical, inter-personal and communication skills
• Able to work independently in a dynamic team
• Willing to learn new skill and adapt to fast pace technology

Responsibilities
• Serves as the liaison and the reference point between the business and the technical analyst in making sure the requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams.
• Responsible to analyze processes and best practices among work-streams to ensure the system is delivered with maximize synergies, quality and efficiencies.
• Write user stories along with acceptance criteria
• Conduct prioritization with product owner and perform sprint planning
• Walkthrough user stories and acceptance criteria with developers and testers to ensure accurate understanding.
• Write or review test plan and test scenario (testing will be executed by separate team)
• Coordinate integration related conversation, analysis and mapping (including data dictionary) and drive solution
• Review test results and participate in defect triage
• Sign off SIT
• Obtain UAT sign off for deployment into production

What we are looking for
• Requirement analysis and user stories + acceptance criteria writing
• Test management
• Stakeholder management
• Coordination, risk and issue resolution
• Ability to work under minimum supervision
• Minimum 5 years’ experience in BA role
• Experience in Point of Sales Platform for Life Insurance organization
• Delivery experience in Agile
• Experience working with regional development team

Responsibilities
• Serves as the liaison and the reference point between the business and the technical analyst in making sure the requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams.
• Responsible to analyze processes and best practices among work-streams to ensure the system is delivered with maximize synergies, quality and efficiencies.
• Write user stories along with acceptance criteria
• Conduct prioritization with product owner and perform sprint planning
• Walkthrough user stories and acceptance criteria with developers and testers to ensure accurate understanding.
• Write or review test plan and test scenario (testing will be executed by separate team)
• Coordinate integration related conversation, analysis and mapping (including data dictionary) and drive solution
• Review test results and participate in defect triage
• Sign off SIT
• Obtain UAT sign off for deployment into production

What we are looking for
• Requirement analysis and user stories + acceptance criteria writing
• Test management
• Stakeholder management
• Coordination, risk and issue resolution
• Ability to work under minimum supervision
• Minimum 5 years’ experience in BA role
• Experience in Point of Sales Platform for Life Insurance organization
• Delivery experience in Agile
• Experience working with regional development team

At One World International School (OWIS), we are looking for passionate, adaptable educators who enjoy teaching students from diverse cultures. OWIS provides an individualised approach to learning that nurtures every aspect of child development. In addition to versatile learning spaces and a variety of extracurricular activities, we offer rigorous curricula that prepare students to be future innovators and leaders.

We're an IB Primary Years Programme (PYP) World School, a Cambridge International School and an IBDP School. All teaching positions require a high proficiency in spoken and written English, a degree, teaching qualifications and ICT literacy.

Overall Responsibilities

• Provide specific intervention methods to the children in the areas of academic, behaviour learning, social and communication skills.
• Provide push-in/pull-out one-on-one/small group specialist remedial intervention in literacy and numeracy.
• Assess and monitor the progress of learners and set goals for improvement, including report writing.
• Assess, interpret and formulate individualised learning plans.
• Works cooperatively with all educators and families to support children’s learning and development.
• Prepares and updates lesson plans, reports, for students on the learning cycle.
• Manage clear and precise parent interaction.
• Participate in parent interaction and maintain clear and verifiable records of agreements.
• Engage with school teams to contribute to the safe and seamless running of the organisation.
• Take up extra-curricular activities. Be a part of school events, assemblies, staff training, meetings etc.
• Promote the health and safety of assigned classes.

Requirements

• Minimum two (2) years of relevant full-time learning support experience as a qualified teacher.
• Candidates must at least possess a Bachelor's degree in Education and qualifications in learning support/learning difficulties/dyslexia teaching and certification and/or membership with local/international professional bodies.
• Familiar with common learning support/remedial/reading intervention programs, theories, tools and methodologies for identification and assessments.
• Must have strong knowledge and experience of the IB PYP curriculum and integration of learning.
• Experience in an international school environment (preferred).

Work Location: Nanyang Campus (Jurong West)

• Company bus to and from work at multiple MRT stations.
• Working location: Jalan Buroh
• Monday-Friday, 8.30am-5.30pm (Hybrid)
• DKSH is a certified Great Place To Work!

Job Summary

The Coordinator of Client Management Support plays a pivotal role in ensuring the smooth and efficient operations of the client management team. This individual will provide essential administrative and organizational support to facilitate effective client communication, relationship management, and overall client satisfaction. The Coordinator will collaborate closely with the client management team, as well as various internal departments, to maintain high-quality service delivery and uphold the company's reputation for excellence.

Job Responsibilities

1. Client Communication: Act as a primary point of contact for clients' inquiries, requests, and concerns, ensuring prompt and professional responses. Collaborate with client management team members to gather necessary information and provide comprehensive responses.
2. Administrative Support: Assist in preparing and distributing client-related documents, contracts, and reports. Maintain accurate and up-to-date client records, ensuring data integrity and confidentiality.
3. Scheduling and Coordination: Coordinate client meetings, appointments, and follow-ups. Ensure that client management team members are well-prepared for meetings with relevant information and materials.
4. Issue Resolution: Collaborate with the client management team to address and resolve client concerns or issues. Escalate complex problems to appropriate team members while maintaining clear communication with clients.
5. Cross-Functional Collaboration: Collaborate with internal teams such as operations, and finance to ensure cohesive communication and alignment of strategies related to client management.
6. Billing: Monthly billing of all client warehousing activities.

Job Requirements

• Diploma in business administration or a related field (or equivalent work experience).
• Strong organizational and multitasking skills, with a keen eye for detail.
• Excellent written and verbal communication skills.
• Proficiency in using office software (e.g., Microsoft Office Suite, Google Workspace).
• Ability to work collaboratively in a team-oriented environment.
• Prior experience in client support, customer service, or administrative roles is preferred.
• Familiarity with SAP software and database management is a plus.

Responsibilities
• Serves as the liaison and the reference point between the business and the technical analyst in making sure the requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams.
• Responsible to analyze processes and best practices among work-streams to ensure the system is delivered with maximize synergies, quality and efficiencies.
• Write user stories along with acceptance criteria
• Conduct prioritization with product owner and perform sprint planning
• Walkthrough user stories and acceptance criteria with developers and testers to ensure accurate understanding.
• Write or review test plan and test scenario (testing will be executed by separate team)
• Coordinate integration related conversation, analysis and mapping (including data dictionary) and drive solution
• Review test results and participate in defect triage
• Sign off SIT
• Obtain UAT sign off for deployment into production

What we are looking for
• Requirement analysis and user stories + acceptance criteria writing
• Test management
• Stakeholder management
• Coordination, risk and issue resolution
• Ability to work under minimum supervision
• Minimum 5 years’ experience in BA role
• Experience in Point of Sales Platform for Life Insurance organization
• Delivery experience in Agile
• Experience working with regional development team

This position leads and directs the entire Customer Service and Quality Support department. She/he is responsible for ensuring quality requirements are met and as well as creating customer satisfaction and meeting customer’s expectations.

You will be tasked with:

Quality

• To ensures that the QMS processes are established, implemented, and maintained.
• To involve review and planning of internal audits, discussion with process owners, or even review of the processes in person to ensure they are properly maintained.
• Report to “top management” on the QMS performance and where improvements are needed.
• Conduct safety, quality and environmental system compliance audits
• To ensures that the QMS processes are established, implemented, and maintained.
• Review and verify inspection records, identifying and documenting any quality non-conformances, including root cause analysis, corrective actions and preventive measures.
• Assessment of customer requirements by liaising with relevant parties on managing queries, feedback, complaints and returns.
• To perform products and in-process acceptance activities based on approved specification and documentation as defined in respective process SOP.
• To review maintain and update company’s ISO documentation, and ensure compliance with the requirement of ISO Standard.
• To plan and perform a yearly internal and external audit.

Customer Service Support

• Develop and implement customer support policies and procedures that support employees to proactively handle and resolve customers’ issues promptly and effectively.
• Establish and harmonise all customer care processes with corporate initiatives including reporting and resolution processes.
• Establish, track and monitor customer satisfaction standards and other performance metrics.
• Manage coverage of telephone, email and remote-diagnostic service support to customers to provide technical support in a timely and effective manner for all our products.
• Liaise with customer and suppliers on products/ systems/ services delivered to meet the quality requirements.
• Assessment of customer requirements by liaising with relevant parties on managing queries, feedback, complaints and returns.
• To perform any other duties as assigned and required.

We regret to inform only shortlisted candidates will be notified.

Salary will commensurate with education and experience.

Responsibilities:

• Assists in business needs via consultation, business analysis, and targeted observations
• Involves in existing SAP operation process and recommending improvements
• Develops and configures customized SAP solutions
• Deploys SAP solutions and ensuring smooth system integration
• Provides SAP system support and end-user training
• Performs rigorous documentation of SAP processes and presenting progress reports
• Ensures compliance in industry regulations
• Keeps abreast of the latest SAP offerings, updates, and developments
• Experience in analysing and identifying SAP Service Pack impact, reviewing release notes for transport, reviewing FFID log and other SAP logs
• Strengthens organizational capability and build downstream domain knowledge through facilitation of knowledge transfer sessions for employee
• Performs role of trouble-shooter, successfully identifying system inconsistencies and implementing optimum business solutions and business process enhancements
• Involves in business analysis and technical design session with business and technical staff to develop requirements document and ETL specifications
• Writes scripts and programs in SAP S/4 GRC platform is a plus

Requirements:

• Bachelor's degree in Information Technology, Computer Science or related disciplines
• Minimum 5-7 years experience as System AnalystSAP-accredited certification in GRC
• Intensive knowledge of SAP systems, deployment, and integration
• Excellent teamwork, collaboration, interpersonal, and communication skills
• Superb analytical, problem-solving abilities and troubleshooting skills for quick resolution of authorization defects
• Excellent organizational and time- management skills
• Effective communication with business users and vendors
• Ability to work under business focused and fast-moving environment
• Always projecting a positive outlook in a fast-paced, sometimes stressful environment
• BASIS knowledge is a plus

Our Addresses and Working Hours:

Seatrium Limited

(Pioneer Yard)

50 Gul Road, Singapore 629353

(Islandwide transport provided)

Mon - Thu: 8.00am - 5:15pm

Fri: 8.00am - 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

ROLE : Inside Sales Operation Support - Order and Logistic Management

• Sales Order Excellence: Take the helm of our sales order process, ensuring each customer’s journey from order to fulfillment is seamless and satisfying. To manage the accounts assigned to you by increasing the sales and developing new sales
• Logistic Coordination : Assign to SG logistics management , keeping our warehouse operations effective , support regular stock takes that inform business strategy and support sales success.
• Strategic Material & Stock Coordinating: Play a vital role as team member for internal Sale and Operation to collaborate with PMC , Sales and Product team to ensure stable supply chain and quality .
• Operational Dynamo: Propel efficiency through your involvement in the inbound and outbound logistics, demonstrating an eye for improvement and a knack for problem-solving.
• Customer Success Advocate: Act as a key contributor to our commitment to customer satisfaction, where your efforts in order execution and delivery management result in triumphant customer experiences.
• Other tasks assigned by supervisory or management

• Candidate must possess at least a diploma or above cert
• Must be keen in sales
• Excellent communication, interpersonal and presentation skills
• Able to work both independently and as an effective team member
• Bilingual proficiency in Mandarin and English will be advantageous
• 1 to 2 years relevant experience

Assistant System Analyst-1064

• Basic up to $4000 + AWS + VB
• Monday to Friday, 7.50am to 4.55pm
• Tuas

Job Scope

• Collaborating with end-users, business partners, and software vendors to articulate user requirements and system design specifications.
• Creating, developing, testing, and deploying new software solutions to meet business needs.
• Offering application support and managing changes for existing applications.
• Actively engaging in innovation and implementing cutting-edge technologies across diverse application platforms.
• Evaluating software design architecture and revising technical documents.
• Overseeing server and database administration, ensuring their functionality and maintenance.

Requirements

• Familiar with Software development lifecycle (SDLC)
• Capable to learn new IT application technology
• Good analytical skill and programming skill
• Experience with Syteline ERP system is an added point

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

TANG WEI SHEN | EA Personnel No.: R23115252

Deployment:

Working Days: Alternate Week Shifts

Morning Shift: Mon to Thurs 6.00 AM to 3.15 PM; Fri 6.00 AM to 2.45 PM

Afternoon Shift: Mon to Thurs 9.15 AM to 6.30 PM; Fri 9.45 AM to 6.30 PM.

Scope of Works :

· Maintaining the general cleanliness of equipment and the workplace.

· Providing logistical support for school events and activities, including transporting, and arranging furniture and equipment

· Simple administrative and office work

· Assisting with the cleaning and preparation of equipment, apparatus, and substances for science laboratory lessons

· When scheduled to work on morning shift, assist in traffic marshalling in the morning when students report to school.

· Any other assigned duties e.g. escorting contractors and vendors for servicing work when needed

Job Description & Requirements

• Conducts daily laboratory analysis of raw materials, quality control stability sample testing, in-process testing, finished products and other related testing.
• Prepare test solutions, volumetric solutions, standardization of volumetric solutions and reference standards.
• Able to plan, schedule and assisting in supervising QC testing for finished product, raw materials & stability products.
• Assist to ensure QC testing of products are completed on time, review / approve test report and able to forward the test reports /or samples to QA when required.
• Able to conduct laboratory investigation when required.
• Ensures and maintains cleanliness and safety of the QC laboratory according to the Good Laboratory Practices.
• Performs routine calibration & preventive maintenance for analytical instrument and report any deviation.
• Assists the QC team in new assigned projects.
• Performs products validation, cleaning validation and method validation.
• Conducts microbiological testing and environment monitoring as backup if assigned.
• Any other ad hoc tasks assigned.

Requirements:

• Minimum Diploma holder in Chemistry / Chemical Engineering / Bioscience / Life Science / Pharmaceutical / QA & QC.
• Some prior experience preferred in QA & QC.
• Preferred to have experience in HPLC, UV, IR, Dissolution tester.

Other information :

• 5 days work week .
• Permanent position with 2 years lock-in period.

Job Description

• Process orders and coordinate with internal departments to ensure orders are fulfilled and delivered promptly with satisfaction
• Work with customers on product enquiries, delivery status and other administrative works
• Act as Customer Service officer and respond to all customer enquiries & feedback promptly (training will be provided)
• Administrative duties
• Prepare Quotation and Sales orders
• Support sales to ensure customer and product satisfaction.

Job Requirements:

• Minimum GCE 'N' levels or diploma equivalent
• Excellent communication skills, both written & spoken
• Proficient with MS Office Skills (Excel / Word)
• Team player with good problem solving skills
• Proficient in English & Mandarin