Special Education Teacher

Salary Range: $2600 - $3900 (depends on experience)
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Description:
• To teach, train and support students.
• To plan and execute day-to-day School programmes
• To participate in curriculum planning and development.
• To monitor students’ behaviour through data collection and behaviour analysis.
• To work collaboratively with a multi-professional team and parents in providing quality
education and care for students.
• To plan and write IEP lesson plans, reports, records and documentation.
• To assist in supervising, inducting, coaching and supporting the junior teaching staff.

Job Requirement:
• Polytechnic Diploma
• Teaching qualifications or equivalent in Special Education will be an advantage
• Experience in dealing with children and youths with autism will be an advantage

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

• Prepare and implement commercial contracts and relevant documents (including trading, hedging and shipping contracts)
• Make sure the organisation’s contracts and documents are accurate and well maintained in a systematic database

Requirements:

• Diploma in Business/Finance/Maritime or equivalent
• At least 1 years of experience in Oil Trading industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Position: Desktop Support Engineer (Band 1)
• Working Location: Jurong / Changi (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2,300-$2.800

Interested applicants can also send your resume to WA: +65 88278712(Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• Provide L1/L2 support and participate as a team lead or member in projects.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• Draft and update technical documentation such as administration & user guides.
• Source for products/solutions and vendors/suppliers for required projects.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met.

Requirements:

• Diploma or degree in Computer Science or Information Technology
• CCNA certification is advantageous
• Minimum of 1 year of relevant experience in infrastructure system maintenance and optimization
• Expertise in enterprise networking, including implementation and support of WAN, LAN, and VPN optimization
• Proficient in managing Microsoft Server 2012 and newer versions, Microsoft 365, and Google Suite products/services
• Knowledgeable in internet architecture, including TCP/IP, DNS, DHCP, Proxy, and Firewall configurations
• Familiar with devices such as Alcatel PABX, FortiGate, Cisco, and Unifi Wireless AP Controllers
• Strong understanding of CyberRisk and CyberSecurity; experience with PDPA is highly desirable
• Experience with Veeam, VMware, and UNIX/Linux is advantageous
• Additional skills in API/web programming and database administration are a plus

To apply, please visit www.gmprecruit.com and search for Job Reference: 24953

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Location: Xinghua Primary School, 45 Hougang Avenue 1, Singapore 538882

Contract Duration:

• Base Year: 1 February 2025 to 31 December 2025
• Option to Extend: 1-year extension at the Authority’s discretion.

Working Hours:

• Mondays to Thursdays: 7:30 AM – 5:00 PM (inclusive of 0.5-hour lunch break)
• Fridays: 7:30 AM – 4:00 PM (inclusive of 0.5-hour lunch break)
• Non-Working Days: Saturdays, Sundays, and gazetted public holidays

Key Responsibilities:

Science Lab Support:

• Prepare materials, equipment, and apparatus for curriculum and co-curricular activities.
• Assist in distributing and collecting worksheets, notes, and lab equipment.
• Set up, clean, and maintain the Science laboratories and other science-related areas.
• Assist with classroom management during science lab activities (e.g., group work).
• Conduct stock-taking and ensure proper maintenance of lab equipment and resources.
• Support teachers in ensuring student safety in labs and during field trips.

Administrative Duties:

• Provide frontline counter duties such as answering phone calls and contacting parents of unwell students.
• Assist in general school duties as required.
• Support the running of school events and activities involving students.

Other Tasks:

• Perform ad-hoc administrative tasks as assigned by the Principal, Vice-Principal, or Key Personnel.

Qualifications, Skills & Experience:

Minimum Requirements:

• Education: At least GCE ‘N’ Level qualification
• Experience: At least 1 year of relevant administrative or science lab experience

Technical Skills:

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) or equivalent software
• Ability to create and manage printed materials and data analysis reports

Soft Skills:

• Strong communication and interpersonal skills to interact with teachers, students, and stakeholders
• Ability to multitask, organize, and work independently

Job Summary: The Application Engineer will be responsible for providing high-quality technical support for our software applications. This role requires a strong understanding of Java development, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams.

Key Responsibilities:

1. Application Support:Provide second and third-level support for Java-based applications.
   Diagnose and resolve technical issues in a timely and efficient manner.
   Monitor application performance and ensure system availability and reliability. Tools usage and scripting would be added advantage.
   
2. Troubleshooting:Analyze, identify, and resolve complex software issues.
   Debug and troubleshoot Java code to fix defects and performance issues.
   Utilize logs, monitoring tools, and other diagnostic methods to identify root causes.
   
3. Collaboration:Work closely with development teams to understand application functionalities and dependencies.
   Collaborate with cross-functional teams, including QA, DevOps, and Product Management, to resolve issues and improve applications.
   Communicate effectively with customers and stakeholders to provide updates and resolutions.
   
4. Development and Maintenance:Participate in the development and deployment of application updates and enhancements.
   Write and maintain documentation for application support processes and procedures.
   Contribute to continuous improvement initiatives to enhance application support and performance.
   
5. Incident and Problem Management:Manage and prioritize incident tickets and service requests.
   Escalate critical issues to appropriate teams and ensure timely resolution.
   Conduct root cause analysis and provide recommendations for preventing future incidents.
   

Qualifications:

• Education: Bachelor’s degree in computer science, Information Technology, or a related field.
• Experience: Minimum of 3 years of experience in Java development and application support.
• Technical Skills:Proficiency in Java and Java EE technologies.
  Understanding of web technologies (HTML, CSS, JavaScript) and frameworks (Spring, Hibernate).
  Experience with databases (SQL, Oracle, MySQL) and writing complex queries.
  Familiarity with version control systems (Git, SVN).
  Knowledge of application servers (Tomcat, JBoss, WebLogic) would be advantage.
  Experience with monitoring tools and logging frameworks.
  
• Soft Skills:Excellent problem-solving and analytical skills.
  Strong communication and interpersonal skills.
  Ability to work independently and as part of a team.
  Strong organizational skills and the ability to manage multiple priorities.
  

Interested applicants please send your resume to [email protected]

Venessa Goh Wee Ni
R24124686
Recruit Express Pte Ltd
EA License No: 99C4599
RCB No.: 199601303W

We regret that only shortlisted candidates will be contacted.

Role: L1 Technical Support

Work Location: Woodlands/Yishun/Bendemere

Monthly Salary Budget: $2,000 to $2,500

Domain: Healthcare

Job Description:

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work closely with ARC Tier 2, TeamLeads & Technical Support Engineers to achieve this purpose. ARC Tier 1 is the first line of technical support. This team is responsible for basic customer issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non- technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
• 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
• Security event monitoring
• Server and network availability and performance monitoring
• Password reset and unlock
• Perform log & route [to higher tier or Resolver Team(s)]
• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement. Ensure daily tasks are executed according to the Standard Operation Procedure

Our client is a Aviation Industry. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the East.

Job Responsibilities:

• Review and process customer purchase orders using ERP (Cardex) and manage portal entries
• Research and resolve order issues, prioritizing based on urgency and ship dates
• Collaborate with warehouse, Sales, and Quality teams to ensure smooth order processing
• Monitor open orders and expedite high-priority or complex shipments
• Coordinate critical shipments to meet deadlines through cross-functional teamwork
• Handle customer claims, returns, and credit/rebill processes
• Support Accounts Receivable in resolving payment-related issues
• Track part usage/demand for existing contracts and collaborate on pipeline management
• Analyze root causes of order issues and recommend corrective actions
• Maintain accurate records and reports for order and customer issue resolution
• Assist in continuous process improvement efforts within the team
• Perform other duties as assigned to support business operations

Job Requirements:

• 2-4 years of experience in Program Management, Customer Support, or warehouse operations
• Proficient in MS Office (Excel, Word, PowerPoint)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

What sets our client apart?

Our Client is a well-established Research and Engineering centre serving major customers worldwide in Digital Identity and Security domains spanning from Mobile Connectivity, IoT, Automotive, Banking to Government products and solutions.

Job Summary

Join a leading global company and play a key role in maintaining and troubleshooting the hardware and systems of the Seamless Identity Management Platform for Experience (SIMPLE) system. You'll be part of a fast paced talented team ensuring the system's availability, performance, and security.

Key Responsibilities

Field Support: Provide Corrective Maintenance (CM) for hardware and software issues to restore system operations.

Field Testing: Conduct software testing for bug fixes and ensure correct system configurations before production.

Spares Services: Manage and maintain spares, support equipment, and tools, ensuring their serviceability and prompt fault rectification.

Preventive Maintenance (PM): Perform scheduled maintenance tasks, following approved checklists, and submit detailed reports.

Calibration Services: Coordinate with vendors for test equipment calibration.

Requirements

Shift Work: 3 shifts of 8 hours, 24x7 operation (Standby hours included—our client prioritizes employee well-being).

The service will be carried out during the following intervention periods:

Engineers will work a rotating schedule of 3 days on, 2 days off, followed by 2 days on, 3 days off. This alternating pattern ensures consistent coverage while providing engineers with ample rest and recovery time.

Standby Duty: Engineers will be required to participate in standby duty as per project demands, which will vary depending on the project phase (MVP or Expansion). The frequency and duration of standby duty will be communicated in advance.

The standby would be a benefits for engineer to rest, usually activation is very rarely. Usually standby would be one engineer on one month after 4 months of working (ony apply to MVP) while under expansion, each engineer will only be standby for 1 week after working for 4 months.

Skills & Experience:

• 1-2 years supporting network, security, server, and UPS systems
• 1-2 years supporting mission-critical systems with a stringent SLA of 99.9%
• Knowledge of IT Service Management (ITSM) standards
• Customer-oriented with excellent service attitude
• Strong analytical and listening skills
• Positive attitude, hardworking, and enthusiastic
• Experience with Server/Network/UPS/Security products (e.g., Firewall, PIM and PAM, Server Virtualization) is a plus
• Team player who can work independently with minimal supervision
• Willingness to learn new technologies
• Education
• Diploma or Bachelor's Degree in IT/Engineering discipline

Why Join Our MNC Client?

Be part of an innovative team at the forefront of technology

Work in a dynamic and challenging environment

Excellent career growth and development opportunities

Don't miss out on this chance to be a part of a dynamic and growing team. Take the Next Step in your career journey with us!

• To apply, please submit your updated resume along with your notice period, current salary package details, including base salary, incentives, annual wage supplement, and expected salary.
• Click on the 'Apply here' button to drop your resume directly or email it to [email protected].
• Our team will review all applications and contact shortlisted candidates for further steps in the selection process.

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

Immediate 1 yr project renewable assignment for Singaporean to join as Privileged Access Management Support Engineer

You shall join a team of engineers and operations specialists in the support of DBS’ enterprise privileged access management infrastructure and operations. He/She will be responsible for the end to end design, deployment, operations and development of the bank’s privileged access management framework, infrastructure and processes.

Key responsibilities

• Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight through processing and reduce manual work.
• Provide on-going operations support including management reporting and operations dashboards relating to the governance oversight of privileged accounts and passwords.

Requirements

• 5+ Years of CyberArk Experience: Demonstrated expertise in the deployment, configuration, management, and support of CyberArk infrastructure components. Proven ability to provide regional support and integrate CyberArk solutions via APIs. CyberArk certifications are preferred to validate knowledge and skills.
• Scripting and Reporting: Proficient in writing PowerShell scripts and SQL statements to develop comprehensive management reports focused on the usage and operational management of privileged accounts. This includes automating reporting processes and ensuring accurate data presentation for stakeholders.
• Data Visualization: Experienced with Grafana for creating data visualizations and dashboards, enabling real-time insights into access management and security posture. Skilled at translating complex data sets into understandable visual formats for better decision-making.
• Privileged Access Management: Strong understanding of enterprise privileged access management principles, encompassing risk management, compliance, governance, and control. Ability to develop and enforce policies that mitigate risks associated with privileged access.
• Audit Experience: Extensive experience in responding to audit queries and preparing detailed reports related to access management. Skilled in analyzing audit findings and implementing corrective actions to address compliance gaps. Proven ability to collaborate with internal and external auditors to ensure all necessary documentation is accurate and readily available.
• Remediation Expertise: Extensive experience in remediating CyberArk failed objects to ensure that auto-managed objects comply with security policies and standards. This includes troubleshooting and resolving issues to maintain operational integrity and compliance.
• Technical Platform Knowledge: In-depth knowledge of key operating systems and databases, including Windows, Unix, MSSQL, and MariaDB. Previous experience in administering these platforms enhances ability to manage and secure privileged accounts effectively.
• Banking Environment Experience: Familiarity with working in a banking or financial services environment, understanding the unique regulatory and security requirements involved. This background supports effective implementation of access management solutions tailored to industry standards.

Educational Background: Bachelor’s degree in Computer Science, Information Systems, or Engineering (or a related field). Alternatively, a combination of relevant professional experience and CyberArk certifications is also acceptable, demonstrating a solid foundation in security practices

• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Recent experience in working with Java J2EE applications
• Experience in Unix commands , SQL queries
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs

Responsibilities:

IT Support:

• Provide technical assistance and troubleshooting for hardware and software issues on desktops, laptops, printers, and other peripherals.
• Perform routine maintenance tasks such as system updates, antivirus scans, and system optimizations to maintain compliance.
• Assist in setting up and configuring workstations, mobile devices, and audio/visual setups.
• Responsible for managing security incidents and outages for area of geographic responsibility partaking in the IRP / ERBC as directed. Due to geographic isolation, possible need to take on the local lead role.

IT Administration:

• Manage office IT to documented IT standards and process.
• Manage inventory, via asset tracking for IT equipment and software license in ITSM system.
• Manage IT tasks that pertain to employee life cycle from onboarding to user separation.
• Log and manage tickets in ITSM system, following Incident and Problem Management process where applicable.
• Work with external suppliers for IT hardware procurement and repair.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• Proven at least 1.5 years of experience in providing technical support and troubleshooting for hardware, software, and network issues.
• Proficiency in operating systems such as Windows and macOS is a must.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Knowledge of networking concepts, protocols, and troubleshooting methodologies.
• Strong verbal and written communication skills, with the ability to effectively communicate technical information to non-technical users.
• Excellent problem-solving skills and the ability to work independently or as part of a team.
• Attention to detail and ability to prioritize tasks in a fast-paced environment.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

Brief description:

iO3 is a fast growing company in the field of maritime digital solutions and satellite connectivity.

We are hiring an IT service engineer to help manage and support our expanding customer base, with an emphasis on prompt response and exemplary delivery of support/solutions.

The candidate should expect a high tempo, dynamic environment and is joining a team of engineers that are strongly driven and passionate about what they do.

Jobscope:

1. Assist team lead in ensuring customers’ requests are promptly resolved, or to liaise with vendors to arrive at a solution
2. Responding to technical support calls/emails from vessel for computer, application and connectivity issues
3. Setting up and installing new computers, network infrastructure (up to L2) and software on board vessels or at shore
4. Maintain network infrastructure drawing for each vessel
5. Remote assistance to vessels upon coordination of timezone
6. Diagnosing and fixing network problems and hardware or software faults
7. Maintaining inventories of hardware and software for each vessel
8. Assist in ensuring prompt quotation, procurement and delivery of equipment to customer premises or vessels
9. Be actively involved in project preparation or solutions to meet customers’ requirements
10. Exposure to other segments of IT ie OT equipment, CCTV, WiFi infrastructure, satellite communications
11. Any other tasks assigned

Requirements:

1. Candidate must be at least physically fit to board vessels (few days per month)
2. Proficient in L1 networking, windows OS and MS office, WiFi networking, network infrastructure, firewall, VLANs, routing
3. Irregular hours at times, including weekends/public holidays, dependent on vessel’s schedule and arrival. Shipboard allowance is provided for vessel attendance.
4. Able to work on own and be responsible to prepare proper documentation for work completion
5. Keen to learn and driven to excel
6. Minimum NITEC, Higher NITEC or Diploma in relevant fields of study
7. This position is open to fresh graduates as well, training will be provided

The IT Support Officer will ensure the integrity and stability of in-house ICT systems that support key organisational functions across the client business. This will be achieved through supporting, maintaining and optimising ICT software and hardware, desktop and printing, and local and enterprise applications and associated operating systems as required.

Reporting to the Regional IT Manager, the IT Support Officer will provide 1st and 2nd level frontline support and services for the client business – also expanding to Navitas’ group ICT operations and will be proactively involved in the support of the client’s LAN, hardware, server and client operating systems and applications.

This position is an IT Support Officer within the Navitas Global IT Team based at Curtin Singapore. This position will primarily be based at the specified home campus, but may be required to work at any Navitas facility and will involve some evening and weekend work and on-call support.

Key Accountabilities:

The IT Support Officer will be responsible for, but not limited to:

- Providing frontline support, training, and ongoing troubleshooting assistance to all staff for bespoke client and group wide ICT systems

- Ensuring an exemplary level of support is provided to key stakeholders through strong, proactive engagement and communication – keeping stakeholders always advised with developments in relation to queries and issues using verbal and written mediums.

- Configuring all end user devices in line with Navitas policy, and supporting machines within the client’s environment (including the wider university’s computer labs)

- Maintaining a regular, accessible presence on home campus to ensure stakeholders are well supported with hardware and student technology request needs

- Procuring necessary IT equipment for the home campus and ensuring the asset management system is kept current with incoming, outgoing, and reissued hardware and software within the client company to successfully align with asset lifecycle management goals.

- Identifying, demonstrating, and assessing new developments and technologies and their relevance and potential impact on the client company and the wider Navitas IT group.

- Taking ownership of and managing the triaging and resolution of tasks in relevance to the specific client in UPA IT, using Navitas IT Service Desk.

- Ensuring client IT knowledge base is up to date, relevant and structured via categorisation and scheduled revision of in-place processes

- Assisting with the implementation of new technologies and systems introduced to the client company and wider Navitas IT group.

- Sharing knowledge and proactively supporting other IT team members in the client company and the wider Navitas group via Teams and Jira

- Being the local subject matter expert on required systems.

- Assisting the Regional IT Manager as required.

Qualifications and Selection Criteria:

Essential

- Demonstrated excellent customer service and effective communication skills, including telephone, written and face to face interactions.

- 1+ years’ experience in a service desk or more complex IT environment with corporate 1st and 2nd technical support.

- 1+ years’ experience with Microsoft 365, Active Directory, and SharePoint.

- Proven technical knowledge of PC operating systems including Windows, Linux and Apple OS, and familiarity with commonly used application packages.

- The ability to work autonomously, and work effectively on their own as well as in a team environment.

- Attention to accuracy and detail with strong organisational and analytical skills.

- Confidence interacting with a large range of internal and external stakeholders, such as key executives and staff.

- Comprehensive knowledge across a broad range of IT hardware and applications.

- Experience leading and facilitating information to a non-technical audience.

Desired

- IT Diploma or other equivalent tertiary qualifications; or an equivalent alternate combination of relevant knowledge, training and/or experience.

- Sound knowledge of IT Service Management concepts, preferably ITIL ITSM.

- Bespoke application support experience

- Intune, SCCM and endpoint management experience

- Relevant industry specific qualifications in Microsoft, ITIL, Cisco

- Experience in interacting with international students

REQUIRED SKILLS: SQL/ORACLE AND UNIX

• Must have at least 3 years of experience in production support

• Good experience in Unix/Linux and SQL/Oracle

• Experience in banking and Cards domain.

• Should have good functional knowledge and good communication & coordination skills

• Good Knowledge system/application log analysis

• Ability to effectively use complex analytical, interpretive, and problem-solving techniques.

Verbal and written communication skills are vital.

Good-to-Have

Good knowledge of Monitoring tools – AppDynamics, Splunk and Evolven will be an advantage.

• Good knowledge ability in building complex queries

• Good exposure in Cloud services.

Provide acknowledgement to the sender of the feedback. The acknowledgement shall be sent by the next working day through the most appropriate channel based on the information provided by the sender

Level 1 Feedback refers to enquiries, routine custodial management, rehabilitation and reintegration concerns which could be retrieved from the Authority’s systems without further assessment or review. -Provide a direct reply to Level 1 feedback

Level 2 Feedback refers to cases which will require inputs from other Authority’s divisions/units or stakeholders to follow up due to its case-specific nature, or require fact-finding, clarification and assessment with divisions/units in order to establish the veracity of accounts and prepare the appropriate response to the sender.

Route

Level 2 feedback to the Authority’s relevant divisions/units or stakeholders by the next working day for follow up.

Level 3 Feedback refers to cases which require in-depth investigation and/or may affect the reputation of the Authority; or cases which require update to the Authority’s management or Political Office Holder(s).

Highlight Level 3 feedback to the Authority by the next working day, and manage such feedback based on the instructions given by the Authority. The Authority reserves the right to reclassify any feedback to other levels, if necessary

Where it is assessed that the specific feedback cannot be addressed due to its sensitive nature or anonymity of sender, the Contractor shall inform the Authority immediately.

For feedback concerning issues by other agencies or organisations, the Contractor shall enter the details in the Authority’s feedback database, and route them to the relevant agency/organisation for further action,

• Prepare quotation and process order including delivery follow-ups
• Liaising with Sales Personnel and customer on existing and incoming stock detail
• Handling and keeping track of customer’s enquiry and order by phone call/ email
• Maintaining full sets of Sales documents
• Generating delivery orders and Invoices
• Prepare Proforma Invoice/Sales Contract
• Issuing debit and credit Note
• Maintain Consignment Stock Report (if applicable)
• Participate Inventory Count and Stock Comparison
• Work closely with Production Department on products manufacturing matter according to schedule planning
• Relief absence colleague on order processing
• Liaising with transportation company for goods, sample and document delivery
• Ad-hoc assignments tasks as prescribed by the Superior

Requirements

• GCE O Level with 2 years of Sales admin working experience
• Good customer service and communication skills
• Good coordination and planning working experience
• Good PC Knowledge such as SAP, MSWord & Excel
• Working location at Penjuru Road Area ( Company Transport pick up at Jurong East Bus Interchange)

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

About SAP

A market leader in end-to-end business application software, SAP helps more than 425,000 customers worldwide work together more efficiently. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift societies, and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives. At SAP, we build breakthroughs, together.

Your future team

Artificial Intelligence team has experienced professionals taking on challenges posed by the SAP customers. Based in Singapore, you will have the opportunity to work on breakthrough projects addressing real-world problems, challenging norms with some of the SAP’s key customers. As part of the global product engineering team, you will participate in rich and engaging conversations with experts around the globe.

Purpose and objectives

As an Administration Associate/ Associate Developer Support Specialist, you’ll collaborate with a diverse team of AI developers, scientists, data engineers, DevOps engineers, and architects to build best-in-class AI products. You will serve as a key operational pillar, supporting local leadership to meet fixed timelines. Success in this role will be measured by your ability to deliver initiatives with top-notch quality, such as enhancing operational efficiency and team productivity.

Expectations and Tasks

Operations Support Responsibilities

• Collect and maintain department Internal Orders and Transfer Project details
• Coordinate Legal documents, NDA's, third party contracts with the regional and SAP AG Legal departments
• Support budget planning, tracking, and processing of expense reports, internal cross charge and vendor payments.
• Coordinate and assist team with IP and Patent matters
• Assist in organizing training sessions, managing registrations, and maintaining learning and development records.
• Coordinate team events, liaising with vendors for catering and logistics.
• Maintenance / update of team shared folders, workzone page, distribution lists, and internal communication channels e.g. Slack, MS Teams Channels, etc.
• Organize team meetings, all employee meetings, and other types of events.
• Maintenance of team assets, documents, lockers.
• Act as a central contact person for all employees in the department and provide ad-hoc support if needed.
• HR & Recruiting Operations Responsibilities
• Understand HR & Recruiting principles and act accordingly
• Responsible for necessary administrative tasks associated with this role in collaboration with other HR teams as necessary
• Dealing with enquires (phone, email) related to HR & Recruiting process in an efficient and professional manner
• Facilitate the onboarding process for new hires, including laptop procurement, lockers assignment, and distribution list management, training arrangement, etc.
• Manage the offboarding process, including locker assignment removals and checklist processing, etc.
• Coordinate and support Center’s Internship, PhD scholar and other research and academic programs
• Track project milestones, including following up with researchers and research partners including Universities

Executive Assistant Support Responsibilities

• Coordinate and interact with executive assistants inside and outside SAP as a regular part of the job.
• Support managers with administrative assistance (e.g. scheduling of meetings, meeting infrastructure like conference room booking, facilities booking, travel management etc.)
• Prepare meeting agendas, create and distribute meeting materials, taking meeting minutes, send follow-up communications and tracking action items.
• Assist oversea executives visit in Singapore (plan meeting agenda, booking of meeting rooms, events arrangement, etc.)
• Collaborate with other departments to plan and execute local or regional activities.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Degree in Information Systems, Finance, HR, or Business Administration (or equivalent).
• Strong in organization, planning, collaboration, and execution
• Excellent communication skills: oral, written, and in presentations.
• Proactive and Self-motivated with ability to work independently within a complex and high-pressure environment
• Excellent social and emotional intelligence quotient
• Strong knowledge of all aspects of MS Office, especially Outlook, PowerPoint, and Excel
• Strong ability to prioritize and deliver quickly with high sense of responsibility
• Self-learner with out-of-the-box ideas and proposals
• Ability to multi-task and deliver highest quality work under time constraints in global environment
• Flexible and capable of multi-tasking/managing a broad variety of tasks and topics
• High level of integrity and confidentiality

WORK EXPERIENCE

• 1 - 3 years of operations and administration experience
• Knowledge of internal systems at SAP (such as ISP, CSS, SAP Corporate Portal etc.) would be advantageous
• Work experience at an executive assistant (EA) level position in technology or consultancy industry is preferred

BAND 1 JOB DESCRIPTION

Job Description

• The Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years’ experience in Windows Desktop support.

Position Responsibilities and Functions

a) Provide first/second level contact and problem resolution for customer issues.

b) Work with Third Party Vendors to remediate complex AV issues as needed.

c) Provide timely communication on issue status and resolution.

d) Maintain ticket updates for all reported incidents.

e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

f) Should have basic knowledge of Mac operating system, to support Apple pc users.

g) Install, upgrade, support and troubleshoot for printers, computer hardware.

h) Performs general preventative maintenance tasks on computers, laptops, printers.

i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

1. Bachelor Degree or equivalent in Computer Science or related field.
2. CompTIA A+, Microsoft Certified Professional (MCP) or better.
3. Minimum of 18 months’ years of IT experience.
4. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
5. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
6. Proven analytical, troubleshooting and problem solving skills.
7. Proven ability to multi-task, effectively determine priorities and meet SLA’s.
8. Excellent communication relationship-building and internal customer service skills.
9. Adaptable and flexible in a fast-changing industry and work environment.
10. Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work® Certification in 2023 and is committed to providing our team with inspiring careers.

You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.

Why EPAM?

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2022 & 2023.
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters.
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices.
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey.
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us.

What You’ll Do

• Develop, test and maintain high-quality software solutions using Kotlin, SQL, Java, Oracle, Openshift/Cloud, Spring Boot and Http4k
• Collaborate with cross-functional teams to design and implement new features and enhancements
• Provide technical guidance and mentorship to team members, fostering a collaborative and productive work environment
• Ensure adherence to best practices in software development, including code reviews, testing and documentation
• Troubleshoot and resolve complex technical issues, providing L3 support when necessary
• Lead and manage the team responsible for L2 support, ensuring timely and effective resolution of issues
• Continuously improve the development process and contribute to the overall success of the team

What Will Make You Shine

• Bachelor Degree of Computer Science or relevant course/ study
• Min 5 years of experience in the relevant field
• Proficiency in Kotlin, SQL, Java, Oracle, Openshift/Cloud, Spring Boot and Http4k
• Proven experience in software development
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment
• A proactive and positive attitude, with a passion for technology and continuous learning

How We Hire

Here, we summarize the typical journey to finding a job within EPAM:

1. Apply and tell us about yourself

2. Go through some standard interviews:

• General interview with a recruiter
• Technical interview with our technology experts
• Manager interview or Offer interview with a hiring manager

3. Get ready to join the team

Not sure if you meet all the requirements? No problem. Let’s talk anyway and find out more.

It takes 1 min of application to start the journey with us. Apply now!

Key Responsibilities:

• Assist in applying for Employment Pass (EP) and other work passes via MOM portal.
• Handle inquiries and correspondence with MOM regarding work passes and other HR-related matters.
• Coordinate and communicate with candidates regarding the onboarding process, document collection, and compliance requirements.
• Provide administrative support, including maintaining HR records and ensuring data accuracy.
• Liaise with hiring teams and external stakeholders to streamline HR operations.

Requirements:

• Prior experience in HR administrative roles, particularly in Singapore's employment and MOM compliance processes.
• Familiarity with the MOM portal and EP application procedures.
• Strong communication skills to effectively engage with candidates and team members.
• Detail-oriented, proactive, and well-organized in managing administrative tasks.

Preferred Skills:

• Experience in supporting recruitment teams.
• Knowledge of Singapore labor laws and regulations.

Job Description:

• Prepare proposal, and paperwork, such as quotation, sales order / purchase orders, and others
• Provide administrative support on sales related tasks, including system maintenance
• Assist in customer service (work with customers directly when necessary)
• Work with Procurement Team to obtain the best price and terms to close sales
• Coordinate with other stakeholders to ensure alignment of expectations and project completion within schedule.
• Monitor and report on project progress, performance and issues, and taking corrective actions as needed.
• Arrangement of delivery including DDP/Sample to customer.
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Source & handle local orders and also orders that we do not have local office
• Provide artwork brief from sales to design team, follow up on artwork status
• Monitor and track sales orders from initiation to fulfilment, ensuring orders are processed promptly and accurately.

Requirements:

• Candidates should be willing to advance to a sales executive role if found suitable
• 1-2 years in Administrative Sales Support background
• Team Player and Detail Oriented
• Able to liaise with counterparts from China
• Able to prioritize and organize task
• Well versed in Microsoft Excel
• Diploma and above