• Gather, collate, and analyse requirements from business users and provide clear functional specifications for enhancements to ALM Risk Systems.
• Perform impact analysis of enhancement requests on existing processes.
• Design solutions that are sound, adequate, and forward-looking to address ALM business requirements.
• Plan, schedule, and execute to deliverable objectives from initiation till successful implementation within agreed timelines.
• Devise comprehensive test plans (including test scenarios and test cases) to test IT deliverables.
• Perform User Acceptance Testing, Regression Testing, Simulation Testing and Live verifications to ensure system deliveries meet requirements objectives.
• Formulate a Roadmap for ALM Risk Systems that continually address existing and potential business needs.
• Provide functional support to business users and co-manage ALM Risk System production issues with technology partners.

Requirements:

• Degree in Banking, Financial Engineering, Computer Science, or any other related quantitative discipline with about 1 to 5 years’ relevant experience in business analysis area
• Understanding and experience in ALM Risk, including Liquidity Risk and Interest Rate Risk, specifically LCR, NSFR, MCO, IRRBB is preferred.
• Prior experience in implementing or managing an ALM Risk System would be an advantage.
• Prior business analysis experience of interfacing between IT Teams and end Users and translating / documenting business requirements into documents that can be used by IT Teams for development of systems solutions.
• Knowledge of Machine Learning and AI usage would be useful.
• Proficient in SQL and Excel
• Strong inter-personal, communication, presentation, analytical and problem-solving skills
• Accountable and self-starter

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

JOB DESCRIPTION

Job Title

Technical Business Analyst

Occupation

BUSINESS ANALYST

Job Description & Requirements

About the Client:

Our client is a Multinational IT Company

Responsibilities:

• Partner with IT and wealth management teams to document business requirements and optimize processes.
• Translate business needs into detailed use cases, process flows, and functional specs.
• Collaborate with development teams to ensure alignment with business goals.
• Define UAT test cases and work on data quality improvements.
• Act as a liaison between business units and technical teams to address project challenges.

Requirement:

• Experience On Business Analyst in wealth management or financial services.
• Strong understanding of wealth management products and Agile methodologies.
• Proficiency in business analysis tools (e.g., JIRA, Confluence) and knowledge of BI tools is a plus.
• Excellent communication skills with the ability to work collaboratively and present complex information clearly.
• Up-to-date with industry trends and technology in wealth management.
• Soft Skills: Problem-solving, adaptability, detail-oriented, team collaboration, continuous learning.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R24125310 (PARAMATASEEMA NAVEEN RAJANNA)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries

Job Responsibilities:

• Be accountable for the day-to-day media-related data analysis for Chinese market
• Ensure timely completion of projects
• Supervise the quality of ratings for external vendors, collaborate and provide feedback
• Create high quality reports by analyzing the issues and patterns for the market and provide feedback to technical teams
• Collaborate with technical teams to evaluate and analyze the company’s search algorithms and data, and identify opportunities for improvement
• Vet new relevance algorithms and features by rating pages and providing feedback to the engineers for improvement
• Use metrics and query logs to uncover relevance, data issues and suggest changes to algorithms
• Work cross-functionally to help resolve search and recommendations issues
• Train and lead fellow analysts, help improve overall team growth
• Translate written data/content in Chinese into English or vice versa
• Liaise with Chinese-speaking vendors and counterparts based in China

Key Qualifications:

• At least 3 years of relevant experience in analyzing large data sets and generating reports that identify patterns
• Experience with data, financial, or business analysis using SQL, macros, etc.
• A team-player who works well with cross-functional teams with exceptional interpersonal skills
• Technical - solid quantitative skills, including analytical abilities and math proficiency
• Excellent analytical and problem-solving skills
• Solid verbal and written communication skills
• Ability to work successfully with teams on multiple projects under tight deadlines
• Willingness to be proactive in bringing new, innovative ideas to the table
• Able to read and write in Chinese to liaise with vendors and counterparts based in China, and translate written and oral content in Chinses into English or vice versa

Additional Requirements

• Experience with data, financial, or business analysis using SQL, macros, etc.
• Experience with search and recommendations engines
• Experience working in the music or movies/tv space

JOB DESCRIPTION

Job Title

Payment Investigation Analyst

Occupation

ANALYST

Job Description & Requirements

About the Client:

Our client is a multinational Bank.

Responsibilities:

• Investigates and process Bankers’/Customer’s/Business Units’ GIRO/FAST requests and inquiries within the agreed Service Level Agreements.
• Performs daily reconciliation on outstanding investigation cases handled to ensure that all cases are attended to and followed up until complete closure.
• Documents all investigation cases handled daily for records, management reporting and performance measurement purposes.
• To perform any ad-hoc tasks as assigned from time to time and/or participate in UAT/Projects as and when required.
• To participate in team huddle sessions (on rotation basis) sharing on operational process lapses/gaps, the related root causes and implementation plans; raise any other changes/issues which may impact daily operations etc with objective to drive quality and cohesiveness.
• To be involved in regular process reviews to manage risk & control and ensure team’s strict compliance to laid down controls and procedures.

Requirement:

• Able to communicate effectively and work in a team with others.
• Able to multi-task and manage priorities in a fast-changing environment.
• Possess strong analytical and problem-solving skills.
• Able to use design thinking principles to improve and streamline existing processes.
• Proficient in the use of MS Office.
• Meticulous individual with an eye for detail.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R24125310 (PARAMATASEEMA NAVEEN RAJANNA)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries

As a Risk Management Analyst, you will gain exposure to the areas of Credit, Market and Operational Risk within our company. Key responsibilities include but are not limited to the following: -

· Manage and ensure effective implementation of risk policies

· Monitor and compute daily PnL/VaR computation and validation against market movements

· Conduct system testing and UAT development

· Conduct initial credit scoring of newly onboarded clients and periodic credit reviews on existing clients

· Assist in documentation on risk methodologies subject to management, model validation, audit & regulatory scrutiny

· Create dashboard and data visualization

· Prepare monthly and daily reporting to Head of Risk Management and Senior Management

Requirements

· Candidate should be meticulous, responsible & self-driven. Teamwork, and good interpersonal and communications skills are essential

· Ability to work independently in a fast-paced environment.

· Possess interest and ability to understand, evaluate and manage the various risks inherent in a brokerage firm

· Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Finance/Accountancy/Banking or equivalent

· Required language(s): English, Mandarin

· Any working experience in the related field is required for this position will be advantageous

· Candidate required to work shifts and on public holidays.

Responsibilities:

• Requirement Gathering: Collaborate with stakeholders to gather and document business requirements for new features and enhancements.
• Analysis and Documentation: Analyze business processes and workflows to identify areas for improvement. Create detailed user stories, use cases, and functional specifications.
• Project Planning: Assist in project planning and management, including defining project scope, objectives, and deliverables.
• Communication: Serve as a liaison between business stakeholders and the development team to ensure clear understanding of requirements and priorities.
• Solution Design: Work with the development team to design solutions that meet business needs and align with technical capabilities.
• Testing and Validation: Participate in testing activities to ensure that the developed solutions meet the specified requirements. Facilitate user acceptance testing (UAT).
• Continuous Improvement: Identify opportunities for process improvements and recommend solutions to enhance business operations and efficiency.

Skills and Qualifications:

• Analytical Skills: Strong analytical and problem-solving skills to evaluate business processes and identify solutions.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with stakeholders at all levels.
• Technical Knowledge: Understanding of software development processes and methodologies. Familiarity with tools such as JIRA, Confluence, or similar.
• Project Management: Ability to manage multiple tasks and projects simultaneously, with a focus on delivering high-quality results.
• Interpersonal Skills: Strong interpersonal skills to build relationships and work collaboratively with cross-functional teams.
• Education: Bachelor’s degree in Business Administration, Information Technology, or a related field. Relevant certifications (e.g., SCRUM Master, Product Owner) are a plus.

Experience:

• Work Experience: at least 3 years of experience as a Business Analyst, preferably in an application development or software development environment.
• Industry Knowledge: Experience in the specific industry (e.g., finance, healthcare, retail) can be beneficial.

Role Overview:

The Salesforce Business Analyst will bridge the gap between stakeholders and the development team to ensure business needs are met effectively within the Salesforce platform. The role involves gathering requirements, managing backlogs, and conducting user acceptance testing using Agile methodologies. The ideal candidate will have a strong understanding of Salesforce features and collaborate to drive successful implementations and system optimizations.

Key Responsibilities:

● Serve as a key liaison among stakeholders to identify and understand project requirements, user stories, and acceptance criteria for Salesforce implementations.

● Apply deep understanding of Salesforce’s capabilities and limitations to guide effective and scalable solutions for system implementation.

● Collaborate closely with the development team, Scrum Masters, and Product Owners to align project goals with business objectives and ensure successful delivery.

● Conduct requirement analysis, user acceptance testing, and manage backlog prioritization in an Agile project setting.

Mandatory Qualifications & Experience:

● At least a Diploma, preferably in Business, Computer Science, Information Technology, or an Engineering discipline.

● Minimum of 3 years as a Business Analyst, Scrum Master, Product Owner, or equivalent in Agile projects.

Certifications:

● Certified Scrum Product Owner (CSPO) or Certified Scrum Master (CSM) or an equivalent Agile certification.

● Salesforce Certified Business Analyst

● Salesforce Administrator Certification (CRT101)

Morgan McKinley is seeking a KYC Analyst for a 12 month contract assignment with a possibility to extend or to go perm!

Key Responsibilities:

• Conduct comprehensive client due diligence to verify and uplift clients' SOW corroboration.
• Review and validate beneficiary information, including full name, date of birth, place of birth, nationality, source of wealth, and occupation.
• Utilize trusted industry sources to gather and analyze data relevant to client profiles.
• Identify and escalate anomalous or suspicious activities to the client or legal support teams for prompt resolution and risk mitigation.
• Maintain accurate and up-to-date documentation of all due diligence findings and actions taken.

Qualifications:

• Bachelor’s degree in finance, business administration, or a related field.
• 2+ years of experience in client due diligence, anti-money laundering (AML), or related compliance roles.
• Strong understanding of regulations regarding PEPs, sanctions, and adverse media.
• Exceptional analytical skills with the ability to interpret complex information and identify potential risks.
• Proficient in using various technology platforms and research tools for data gathering and analysis.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

Job Responsibilities

• Liaise and work closely with various stakeholders in performing cost calculation and pricing on existing and new services/ projects.
• Ensure Service master is updated and accurate for system go-live.
• Prepare, formulate, and rationalise price revision proposal to ensure organisation’s financial sustainability.
• Monitor and report SharePoint workflow turnaround time.
• Ensure accurate and timely update of data files for internal management reporting.
• Support annual cost refresh/ updates on services.
• Any other ad-hoc duties.

Qualification:

• Min Degree in Business/ Admin/ Account/ Finance
• Min 1 to 2 years of pricing / costing exp

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Responsibilities (Manual Testing):

· Perform User Acceptance Testing (UAT), writing test cases, reporting defects and updating results.

· Able to understand business requirements/functional requirements and translate them into test cases.

· Able to execute test scripts, raise defects in tracking system (e.g. Jira) and follow through on defect resolution.

· Able to collaborate with business and technology team to ensure effective end to end testing.

· Experience in performing UAT testing or Business Analyst is preferred.

· Strong communication skills both written and verbal.

· Strong analytical skills.

· Attention to details.

· Knowledge or have experience on Test Cases Automation will be an added advantage

· Certified Tosca Test Design Specialist or Automation Specialist will be an added advantage

· Experience in writing testing SOP or setup/manual guide.

· Experience in System Testing

- SOP Writing (Work with Business users to come out with a deck for end users to follow a step by step activity to be done for some of the functions that are implemented)

- Set Up Production User Manual Guide (Production users are able to use the guide based on testing in UAT environment and help them in doing the same in production environment)

Knowledge in at least on one of the following would be advantageous:

- Electronic Banking (e.g. internet banking)

- Channels Banking (e.g. File transfer service, SWIFTnet)

- Payments (e.g. Domestic Wire, Cross Border Wire, G3 Bulk Payment, G3 FAST)

- Liquidity (e.g. Sweeping and Pooling)

- Statements (e.g. MT940, Camt)

- CASH MANAGEMENT, CORPORATE TRANSACTIONS

- APIs

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Job Description:

You will be responsible for developing, implementing and maintaining IT applications systems as well as software development. You understand Agile principles, DevSecOps, Microservices and Cloud-based technologies and you will be part of the team to identify and explore suitable technologies and solutions, as well as implementing IT application architectures to meet organisational needs.

What we are looking for:

• Tertiary Qualification in IT, Computer Science, Engineering or related discipline
• Attention to detail with strong analytical, conceptualisation and problem-solving skills
• Ability to work collaboratively in a cross-functional team. Customer-oriented with the ability to understand business needs.
• Good knowledge of applications/system architecture/ developments and implementation
• Strong communication and presentation skills with the ability to influence different stakeholders

Technology stack used:

• Angular
• Java Spring Boot
• Flask
• MySQL
• AWS Cloud

Let's talk about what's in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.

Recognized by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.

About the Hiring Company

The firm is a market leader in the lifestyle industry, with a strong reputation across the world. With a renowned know-how and expertise, they are currently expanding their team in Asia and recruiting for a SAP MM Analyst to join their team.

Job Description

Reporting to the SAP Director, the successful candidate will be the key team member in the support of SAP MM across the region for the company.

Responsibilities will include:

• Provide first and second level support for users in the region on SAP MM module
• Perform system testing to ensure that the SAP MM module is working as expected
• Be the subject matter expert and provide training to end users on how to use the module
• Work closely with technical teams to implement fixed and enhancements, and ensuring successful integration with other modules when necessary
• Maintain and update documentation for the SAP MM module, including user manuals, process flows, and system configurations

The Successful Candidate

To be successful in this position, the candidate will have:

• Bachelors Degree in Information Technology, Computer Science or related field
• At least 5 years of relevant experience in SAP Material Management, preferably in the FMCG/retail industry
• Knowledge in S/4 HANA will be highly regarded
• Ability to communicate well across various level of stakeholders
• Strong sense of accountability and urgency

What's on Offer?

You will be in an organisation that takes pride in their long history with an excellent vision for the future and a huge emphasis on a culture of excellence. Some core benefits include health and welfare insurance subsidies.

EA Registration Number: R23118567

EA License Number: 15S7709

Regional Finance Analyst

What this job involves :

• To achieve KPI, financial, and other targets as established for the account
• Monitor and ensure efficient use of resources, manage budgetary function and oversight of accounts payable and receivable function
• A strategic partner with the Regional Finance Lead & the leadership team as well as with the Client Finance lead
• Maintain a comprehensive technical and functional understanding of the accounts payable/general ledger system and other accounting-related systems being utilized
• Facilitate month-end closing for high volume accounts payable activity, while assuring accounting record integrity by regularly reviewing and reconciling sub ledger reports
• Oversee invoice payment process, focusing on efficiency, accuracy and compliance with internal controls
• Coordinate and prepare the periodic JLL billing and vendor related costs and fees and collection.
• Coordinate the annual budgeting and monthly forecasting process – client and JLL Corporate
• Ensure timely production of annual budgets for the portfolio in conjunction with Regional Operations Lead and Regional Program Leads
• Maintain thorough understanding of client’s accounting structure and associated systems and translating knowledge to ensure smooth and consistent flow of financial data
• Develop, maintain and deliver in timely manner the Client’s approved financial formats across the region
• Gain complete understanding of client accounting requirements, communicate requirements to staff and wider teams, and ensure requirements are met as established by the client.
• Develop and maintain all necessary manuals associated with the accounting process.
• Participate in the completion of financial audits as required.
• Assist in Global or Regional ad-hoc reporting as required.
  

Requirements :

• Bachelor's degree in Finance, Accounting, Economics, or related field
• 3-5 years of experience in financial analysis or related role
• Excellent analytical and problem-solving skills
• Strong communication skills, both written and verbal
• Detail-oriented with a high degree of accuracy
  

• Maintain, manage and modify all software systems, tools, and applications.
• Identify the areas of improvement to reduce time to delivery avoiding manual errors.
• Support version upgrade for the products and amend the scripts/process as and when required.
• Integrate with SMS/NaaS notification tool.
• Coordinate with developers to build and implement technology solutions.
• Excellent communication skills and problem-solving abilities are essential.
• Provide testing support to meet DITSCAP, DII COE, JTA-A, and DoD standards.
• Knowledge of databases, system security and troubleshooting recommended.
• Prepare required documentation to cover each SDLC stages (e.g. Functional spec, test cases etc).
• Enhance system to deliver Change workflow functionality
• Rollout the solution to all environments across different environments.

• Provide support to set up IT workstream for Wholesale Banking, Private Wealth Banking products and services such as Loan, Deposits, Treasury, Securities Custody and Execution

• Provide support to create technology roadmap to meet program objectives, work closely with Head Office, regional business sponsors and IT stakeholders

• Support program feasibility study, pros & cons of solutioning options to meet the program timelines and seek consensus from stakeholders.

• Liaise on defining of business & system requirement plan such as scope definition, schedule, resource allocation, budgeting, implementation plan and quality assurance processes

• Review the application architecture and infrastructure designs

• Work with wider stakeholders to explore technical solutions to achieve business objectives and requirements.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives, always looking for standardization opportunities. Develop understanding of various banking systems such as at Japan Head Office, regional and country local systems to provide solutions for specific project and lead such initiatives.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives and focusing on standardization opportunities.

• Support the establishing and implementing of project management practices, templates, policies, tools to expand and mature the Program and Project Management capabilities of the IT APAC organization.

• Participate in key regional meetings and provide updates and align for programs and projects.

• Support program risk assessment to mitigate potential issues and track status and progress.

IT Support Engineer | Up to $4.5k | 5 Days | Siglap

Salary Range: $4000 - $4500
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Summary

• Provide 1st and 2nd Level IT Support to end-users
• Manage IT assets through procurement, tracking, maintenance, refresh/renewal and disposal/ termination.
• Provide assistance in the implementation of new end-user computing technologies

Responsibilities:

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily to ensure smooth business operation including end-user computing device performance monitoring
• Perform installation, configuration and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers) and software license monitoring
• Responsible for the procurement of IT equipment, software and related products including administering procurement processes and supporting in requirements scoping and evaluation
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Any other IT duties as assigned

Requirements:

• Recognized Diploma or Degree in Information Technology or equivalent
• Minimum 3 years of experience in providing IT support to end- user community
• Experienced in troubleshooting IT issues at L1/L2 support levels and escalating to higher levels of IT support

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

IT Support Engineer

Salary Range: $4000 - $4500
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Summary

• Provide 1st and 2nd Level IT Support to end-users
• Manage IT assets through procurement, tracking, maintenance, refresh/renewal and disposal/ termination.
• Provide assistance in the implementation of new end-user computing technologies

Responsibilities:

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily to ensure smooth business operation including end-user computing device performance monitoring
• Perform installation, configuration and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers) and software license monitoring
• Responsible for the procurement of IT equipment, software and related products including administering procurement processes and supporting in requirements scoping and evaluation
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Any other IT duties as assigned

Requirements:

• Recognized Diploma or Degree in Information Technology or equivalent
• Minimum 3 years of experience in providing IT support to end- user community
• Experienced in troubleshooting IT issues at L1/L2 support levels and escalating to higher levels of IT support