· Present solutions with regards to IT Arch review Committee- Architecture and Security on the user business requirements scope.

· Engage WMIS Operations Division stake holders to gather business requirements rules and ensure alignment with development and testing teams.

· Translate stakeholder requirements into different tangible deliverables, such as functional specifications, use-cases, user stories, workflow/process diagrams, and data flow/data model diagrams.

· Analyze business requirements and processes through document analysis, workshops, and workflow analysis.

· Ensure project’s successful implementation by delivering with proper test cases: SIT, UAT, Go-live preparation and Issues handling without any delays and solved any outstanding issues to meet the whole project timeline.

· Liaise between business and technical teams to ensure a mutual understanding of processes and applications.

· Facilitate periodic meetings with stake holders to document requirements and explore solutions.

· Facilitate both IT and business meeting regularly to know the project progress and provide the timely updates.

· Mitigate the project risks and technical risks and report to Division Head and Domain Head of IT in timely manner

· Any ad-hoc duties as assigned

Experience Required

• 3-5 years of related experience
• Experience and deep knowledge in Sales Excellence, Business Planning, Sales Operations, and/or Finance
• Executive exposure and cross-functional stakeholder management
• Focus on providing process optimization by understanding the desired business outcome
• Deliver end-to-end deep data analysis and actionable strategic insights
• History of driving rigour and sales discipline
• Innovate to deliver standards which enable speed, efficiency and scale in the business
• Proven communication and collaboration skills
• Should have excellent experience in MS Excel (vLookup, Pivot Tables)

Experience Preferred

• Familiar with financials, pipeline, scorecarding, and other internal measurement tools
• Functional (Partner, Services, Sales, Marketing) knowledge
• Experience in Power Apps and Power BI

Education

• Bachelor's degree (B.S./B.A.) required and/or experience in relevant fields, e.g., business, marketing, information technology, operations, and finance.

• Techno-functional role, working with other Business Analyst in project team to gather business, functional and technical requirements, translating into documentation for developers. Documents include functional specification document, data mapping specification, technical design document, process documentation etc.
• Experience in operations support of business applications to business users.
• Able to work independently with minimal supervision.
• Work with QAs to perform and document SIT and UAT.
• Assist project manager with project administration.
• Bridge communication between onshore and offshore team.
• Able to multi-task, meet deadlines and work in a fast-paced environment.
• Experience with SQL and API.
• Strong communication skills with good command of English.
• Good understanding of Project Management and Agile methodology.

At SimplifyNext, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Our employees go deeper to solve our clients’ biggest challenges and make a positive, lasting impact on their businesses.

As a member of our technology consulting practice, you’ll work alongside some of the leading consultants in the industry. You’ll collaborate with your team member on challenging projects, increasing your understanding of complex business problems and how you can solve them through technology. You would develop new skills and experience to help you further your career.

We are looking for people with the relentless energy to push themselves further, to learn and to contribute, thus, creating value for our clients, for our business and for the society at large.

Work you’ll do
Robotic Process Automation (RPA) provides a basis for taking on a lot of mundane, repetitive tasks and freeing up time for the employees to focus on more meaningful work, which leads to better productivity, greater innovation and stronger business results. However, it is not enough to continue looking only at the automation of tasks. Businesses are looking to add intelligence to automation technology, where it can start to think like people think and analyze the way people analyze.

As an Analyst with SimplifyNext, you would focus on the next generation of automation and reshape the future of work at the confluence of RPA, artificial intelligence and analytics. You would work on the leading RPA platforms, integrate them with AI solutions for computer vision and natural language processing, and use analytics to gain insights on both the processes and robots themselves. You would work on automation and analytics projects for leading organizations across different industry verticals such as Government, Defense, Education, Healthcare, Real Estate, Banking & Finance, Transport & Logistics, Engineering, Manufacturing and Technology.

You would work on one or more technology domains such as RPA, Analytics, Cognitive Automation, Process Mining, Low Code Apps and Cloud. You would develop and enhance your technical skills and get certified in leading technologies such as UiPath, Automation Anywhere, Blue Prism, Microsoft Power Platform, Tableau, Azure/AWS Cloud and ML Services, Dataiku, Python, etc.

You would also gain experience in setting up Centre of Excellence, building internal capability and driving organizational change for leading organizations. You would contribute to the functional and technical design, plus the coding and testing of software applications to meet business requirements. You would also apply functional knowledge and technical expertise in the implementation of configuration changes and maintenance of software applications. At your projects, you would work on the functional and technical automation design, building software robots, training ML models, building visualizations, etc.

You’ll be part of a team delivering end-to-end technology consulting and implementation projects on the above-mentioned areas. Your responsibilities would include:

• Contribute to all phases of SimplifyNext’s projects (Plan, Analyze, Design, Build and Test).
• Interact & communicate with various Process Subject Matter Experts (SME) of the businesses to understand and analyze business problems and pain points to better define requirements required for the solution design.
• Gather and define technical, operational and user requirements, assisting with the conceptual of architecture and technical solutions design that are efficient, resilient, scalable, secure and reusable.
• Develop, configure and implement automation solutions or programs, scripts and objects on various platforms that are efficient, well structured, maintainable and easy to understand in accordance with SimplifyNext's best practices and code standards.
• Identify or support the creation of all appropriate use cases/process scenarios and their expected outcomes that will be used during the delivery lifecycle for the process.
• Conduct user accepting testing and rollout phases with Process SMEs from the businesses and ensuring that solution has fulfilled the requirements.
• Provide support to the businesses in the post-implementation phase and support existing automations and implement change requirements.

Qualifications

• Min Diploma - preferably in Computer Engineering
• Excellent communications and inter-personal skills, and passion to deliver quality work
• Ability to analyse, design, develop, implement and maintain application code.
• Strong logical approach and problem-solving skills
• Quick learner that is passionate about technology
• Candidates without prior experience are welcome to apply

Eligibility Criteria for IMDA-CLT Program

Trainees eligible for the CLT must minimally be:

• Singaporean or Singapore Permanent Resident (SPR).
• Able to commit to completing the full training program.
• Able to meet the hiring requirements of the companies.

Conditions of Applications for IMDA-CLT Program

• While an applicant may meet the eligibility criteria, all applicants are subjected to the company’s review for suitability with its hiring requirements, and may not be automatically shortlisted for interview.
• Only shortlisted applicants will be notified by the company directly.
• Companies may hire eligible applicants on a first-come-first-serve basis before any closing date.
• Companies may close their applications when all the jobs offered by the participating companies have been filled.
• Companies’ hiring decision is final and are not obliged to offer explanation or appeals on their hiring decision.

About Our Company
We are a technology-led consulting company, with a dedicated focus on Automation and Analytics. We provide a holistic approach for our customers’ automation and analytics journey through our extensive business process experience, deep technical expertise on technology platforms and strong focus on our customers’ internal capability development and organizational change enablement.

We are at the forefront of automation and analytics space, having achieved many firsts in the Asia Pacific region. We have recently been included in the Forrester’s Now Tech: Robotic Process Automation Services report. We are proud to have a diverse and dynamic team, with a strong collaborative and mentoring culture, focused on delivering our best and making a difference in this world.

Please read our Data Protection Notice: https://get.simplifynext.com/Data+Protection+Notice.pdf

Roles & Responsibilities:

• Responsible for effective monitoring, early warning and reporting of the trading books under his/her responsibility. To communicate effectively with front and back office personnel, as well as to ensure completeness and accuracy of data in the CXL system. On a daily basis in accordance to the Company policies, to compute, monitor, analyse and report the exposure of the books, ensuring that the exposures are under the approved limits. Effective monitoring and understanding of market so as to mitigate potential risk events that the Company may encounter.
• Perform monthly closing tasks as required for the books under his/her responsibility, and provide analysis for the profit and loss position for the books. Also to assist in the drafting of various reports as requested by the Risk Management Committee.
• Perform back testing, scenario testing and stress testing on a periodic basis or when necessary. For new businesses or activities relating to the books under his/her responsibility, to perform relevant market analysis and recommend mitigating controls as necessary.
• Gather and compile daily mark to market prices and any relevant data and information for dissemination to relevant personnel and uploading of the data into CXL system. Also to perform End-of-Day operations in CXL system.
• Perform weekly gathering and compilation, analysis and reporting of market data and developments.
• Responsible for the hedging business of the account in charge, including but not limited to the review and monitoring of the hedging strategy, the evaluation of the hedging effectiveness, the accuracy and rationality of the hedging ratio calculation, the review of the monthly, quarterly and annual reports of the hedging business, and the compliance inspection etc.
• Other tasks as assigned by the Head of Risk Management.

Requirements:

• University Degree in a relevant discipline is required. Post-graduate degree in Business, Economics, Finance, or other numerical discipline preferred.
• High degree of IT literacy as an enabler to the quantification, measurement & reporting of trading risks & exposures.
• Demonstrate the following Supply & Trading Competencies: Understand the Energy Commodities Trading Industry & External Market (Skilful Application) 、Regulatory Compliance & Assurance (Basic Application) 、Market Risk Management (Skilful Application) 、Quantitative & Analytical Skills (Skilful Application)
• Strong team player with ability to work collaboratively with external vendor, and internal staff in the Trading, Risk Management, Operations, Finance and IT Departments.
• Possess strong business acumen, good team spirit and excellent organizational, communication & interpersonal Skills.
• Excellent command of the English and Chinese languages (as the position needs to frequently communicate with English/Chinese-speaking stakeholders verbally/ in writing as well as to prepare and proof-read English/Chinese official documents and presentations whenever appropriate).

About the role

Join our dynamic team at NTT DATA SERVICES SINGAPORE PTE. LTD. as a System Analyst (KYC/AML). You will play a pivotal role in supporting our organization's compliance and risk management initiatives within the Banking & Financial Services industry.

What you'll be doing

• Analyse and design solutions for Know Your Customer (KYC) and Anti-Money Laundering (AML) systems and processes
• Collaborate with cross-functional teams to identify and implement improvements to KYC/AML operations
• Perform system testing, configuration, and maintenance to ensure optimal performance of KYC/AML applications
• Develop and document standard operating procedures, user guides, and training materials
• Stay up-to-date with regulatory changes and industry best practices in KYC/AML compliance
• Proficiency in firewall, network, and security concepts to draft system diagrams and raise firewall connectivity
• Techno-functional skillset who can design technical solutions and operational processes

What we're looking for

• Relevant degree in Computer Science, Information Systems, or a related field
• Solid 8-10 yrs experience in Unix/Linux, Shell Scripting, SQL and database management is Must
• At least 6 years of hands-on experience in middleware (Apache, Jboss, and Maria database) installation, configuration and troubleshooting
• Strong understanding of KYC and AML regulations, processes, and systems
• Proficiency in analysing requirements, designing solutions, and implementing system enhancements
• Excellent problem-solving, critical thinking, and communication skills

Responsibilities:

• Act as a liaison officer with the Monetary Authority of Singapore (MAS)
• Assist with all regulatory submissions, surveys and questionnaires
• Ensure ongoing compliance for a Capital Markets Services (CMS) License Holder
• Assist with the onboarding and periodic reviews of investors
• Handle internal and external audit matters
• Assist with the update and maintenance of compliance registers (i.e., personal share dealing, conflicts of interests etc.) and internal policies and procedures
• Assist in the preparation of Board meeting materials and presenting to the Board on operations and compliance matters
• Perform annual outsourcing due diligence reviews for outsourced service providers
• Assist in the monthly review of investors’ risk management checklists
• Assist to plan the Firm’s annual business continuity test
• Work closely with and liaise with an external compliance consultant in matters relating to regulatory compliance.
• Ensure proper record keeping and support the Firm in all tasks related to operations

Requirements:

• Degree in Business or any related disciplines.
• Candidate should have at least 3 years of risk/operations and/or compliance experience in a financial services/asset management industry.
• Good understanding of MAS regulatory requirements;
• Meticulous and detail oriented;
• Excellent interpersonal skills, and ability to work independently;
• Self-starter who can work effectively independently;
• A self initiatied worker who can follow through with assigned tasks and meet deadlines.

About Freyr Technology:

Freyr Technology, founded in 2021, specializes in cutting-edge fields such as XR and AI, with business operations spanning the APAC region. As a partner with industry leaders such as NVIDIA, Alibaba, etc., we aim to revolutionize the digital landscape through innovative technologies and strategic investments across Southeast Asia.

We seek a Financial Engineer/Analyst to join our growing team. This role will involve working closely with financial institutions, leasing companies, clients, and family funds, ensuring seamless financial management and optimal business decision-making.

Job Brief:

We are looking for a Financial Engineer/Analyst to provide data-driven insights on Freyr’s profitability, solvency, stability, and liquidity. The successful candidate will play a key role in driving financial performance, enhancing process efficiency, and supporting long-term strategic goals. This individual will also support the company in securing and maintaining financial relationships with leasing companies, banks, and large investment entities.

Responsibilities:

• Consolidate and analyze financial data (budgets, income statements, forecasts, etc.) to support the company's goals and financial standing.
• Provide creative alternatives and recommendations to reduce costs and improve financial performance.
• Assemble and summarize data to structure sophisticated reports on financial status and risks.
• Develop financial models, benchmarking, and process analysis to support financial decision-making.
• Conduct business studies on past, present, and future financial performance, and develop forecast models.
• Identify trends, advise the company and recommend actions to a senior financial analyst based on sound analysis
• Reconcile financial transactions, compare data, and ensure accuracy in reporting.
• Maintain up-to-date knowledge of finance and market developments to inform financial strategies.
• Consult with management to guide and influence long-term and strategic decision-making within the broadest scope.
• Drive process improvement and policy development initiatives that impact the financial function.

Requirements:

• Proven working experience as a Financial Engineer or Analyst, preferably within industries such as leasing, banking, or investment.
• Proficiency in spreadsheets, databases, MS Office, and financial software applications.
• Hands-on experience with statistical analysis and statistical packages.
• Excellent presentation, reporting, and communication skills.
• Proven knowledge of financial forecasting and diagnosis, corporate finance, and information analysis
• Deep understanding of accounting principles, tax laws, and current financial subjects.
• Bachelor's degree in Finance, Economics, or related fields.

Preferred Skills:

• Experience dealing with clients in financing or leasing sectors such as banks, family funds, or venture capital.
• Strong financial modeling skills and the ability to translate complex financial data into actionable insights.
• Knowledge of the Southeast Asia business environment, especially in markets like Indonesia, Malaysia, and Thailand.

Main Responsibilities

• Delivery of comprehensive business analysis to provide solutions for business needs.
• Work with the project team including product owner, senior developers, architects, BA’s to deliver business requirements and improve business processes and systems.
• Work closely with stakeholders to define requirement and various artifacts around application development or enhancement.
• Specification of business rules for regulatory reporting, business operations and transformations.
• Functional design and testing of solutions.
• Maintenance and promotion of best practices around the data dictionary of the bank
• Interaction with developers to define implementation specs
• Interaction with other IT teams to explain and communicate on Data services
• Assisting with the daily operations through scrum, Jira and Kanban, techniques.

Qualifications and Profile

• Strong Communication to bring consensus on requirement.
• Strong functional knowledge of financial product & regulatory reporting
• Knowledge on the MIFID2/SFTR/EMIR / any APAC transaction regulatory reporting principles is desirable.
• Experience of capital market processes, e.g. Pricing, Sales/Trader workflow, etc
• Exposure to microservcies based architecture, Kibana, Collibra is a plus
• Strong problem solving skills with ability to think out of box.
• Excellent communications and proven documentation capabilities.
• Skilled in Data analysis using database queries (Sql/Oracle/Sybase),TSQL
• A knowledge of FPML & XML/XSLT/XPath would be an added advantage

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

Position

The department is responsible for development and maintenance of Capital Market IT applications (in-house and package) used worldwide, covering Front Office (Murex, Apex, Orchestrade…), Back Office (Summit, Calypso…), Market data referential (Asset Control), Market Risk (in-house application on big data technologies).

The Repo and Secured Financing (RSF) IT division, works across the full value chain to sustain business activity and enable its acceleration.

This role aims to develop on the Calypso back-office package, in project mode as well as maintenance, and to support the “run the bank” function. It requires a deep understanding of the nature of business operations, timing of activities & data flowing through internal and external systems. The build and support team continuously works with business users, infrastructure engineers and system managers.

Main responsibilities

Build & change management

• Analyse enhancement requests for the repo business and new products.
• Propose solutions in collaboration with Architects.
• Specifications, workload estimates, planning, test scenarios, release documentation.
• Coordinate user acceptance tests.
• Monthly releases, following the team’s milestones for analysis, coding and testing.
• Support the release roadmap in production.

Incidents and Requests management (business users and other IT teams)

• Application support, level 3 (expert).
• Troubleshoot and fix issues/bugs.

Continuous improvement

• Improve operational processes.
• Coach more junior team members as required.

Qualifications and Profile

• Minimum 5 years experience as a Calypso business analyst on Calypso back office.
• Experience on Calypso versions v14 to v17.
• In depth knowledge of Static Data, Workflows, ScheduledTask, Confirmations, Settlements, Messages / Swift messages, Positions, Accounting, Corporate action, Filters, Reporting Framwork, Reconciliation features.
• Understanding of financial assets (repos, bonds, SLB, issuances) and trade lifecycle.
• Experience with regulatory reporting HRF, NORIA, MMSR.
• Experience in interfacing Calypso with external systems.
• Hands-on experience in implementation projects.
• AGILE track record.
• Experience in implementing NR scenarios.
• Willing to do L3 Support if required.
• Willing to do On-call rotation with team mates to cover night and week-end support.

The candidate should have analytical and problem solving skills, a pro-active mind-set in security, proven ability to work individually under pressure. Team player with good interpersonal skills. Very good communication skills and keen to work with business users.

Education Requirements

• Master’s degree in relevant specialties (IT, finance).
• Minimum 8 years working experience in relevant roles.

Working Hours

• Work in shift for ASIA (9:00am – 6:30pm SGT) or (11am – 8pm SGT).
• Special week-end operations if required for projects.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

Responsibilities

• Understand business processes and work with users to design and develop an end-to-end solution.
• Provide advice and assistance to business users in the effective use of application system and information technology.
• Manage the development of the application system and ensure the project is implemented within budget and according to schedule.
• Design solutions that are of quality and functional to ensure a good user experience.
• Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment.
• Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture.
• Produce technical documentation for application systems.

Requirements

• Experience in application development using the following technologies and programming languages such as Mobile, web, object-oriented programming, SQL, Java, JavaScript etc.
• Experience in Project Management and is able to manage user expectation and deliver within project timeline
• Experience/knowledge in Scrum /DevOps concepts.
• Experience/knowledge in the various technologies supporting CI/CD such as GitLab, Confluence, JIRA, SonarQube, etc.
• Experience/Knowledge in Cloud, microservices architecture and container technologies such Docker, Kubernetes, etc.
• To have a keen interesting in IT / programming / system designs.
• Good understanding of SDLC.

· Present solutions with regards to IT Arch review Committee- Architecture and Security on the user business requirements scope.

· Engage WMIS Operations Division stake holders to gather business requirements rules and ensure alignment with development and testing teams.

· Translate stakeholder requirements into different tangible deliverables, such as functional specifications, use-cases, user stories, workflow/process diagrams, and data flow/data model diagrams.

· Analyze business requirements and processes through document analysis, workshops, and workflow analysis.

· Ensure project’s successful implementation by delivering with proper test cases: SIT, UAT, Go-live preparation and Issues handling without any delays and solved any outstanding issues to meet the whole project timeline.

· Liaise between business and technical teams to ensure a mutual understanding of processes and applications.

· Facilitate periodic meetings with stake holders to document requirements and explore solutions.

· Facilitate both IT and business meeting regularly to know the project progress and provide the timely updates.

· Mitigate the project risks and technical risks and report to Division Head and Domain Head of IT in timely manner

· Any ad-hoc duties as assigned

Business System Analyst

Business Systems Analyst will be responsible for analyzing business processes and making sense of data and identifying areas for data representation improvement. He/she will also help to solve basic office IT issues with the help of an IT vendor, as and when needed to optimize operational efficiency. This role will work closely with various departments to gather requirements, design solutions, and ensure successful implementation.

· Discuss with internal end users / business stakeholders to develop a thorough understanding of their needs and identify, analyze and translate these business requirements into technical specifications.

· Develop and manage Management Information System reports (e.g Sales, Inventory, Staff and Outlet performance) and Dashboards, integrating ongoing requirements and new features based on requirements provided by business users.

· Improve systems by studying current processes; designing modifications. For example, automate processes by developing scripts and codes from MS SQL database to supplement SAP system.

· Design scripts to handle errors from source documents to check for accuracy and inconsistencies before upload to analysis platform.

· Provide user training and support to ensure effective utilization of dashboards and IT solutions.

· Provide daily SAP helpdesk support, troubleshoot on first level SAP issues for local operations and escalate to the vendor if necessary.

· Provide on-going support on in-house CRM application, its analysis platform including tablets and network maintenance.

· Liaise closely with vendors and group IT in project implementation, application testing, supporting application patching and upgrades

· Maintenance knowledge of server and office equipment including laptop/printers and business email setup

· Day to day system support for software, hardware and network issues, if need arises

· Maintain system protocols by writing and updating procedures

Requirement

· Preferably at least 3 years of relevant working experience implementing or managing MS SQL, central data warehouse and managing analysis platform

· Experience in Python, SQL (database), Power BI, VBA

· Degree/Diploma in Computer Science/Information Technology preferred.

· Proven competency with systems and have been key-user or involvement in business systems implementation, upgrade or management

· Highly analytical and possess strong commercial acumen to crunch useful data on business performance.

· Programming experience in SAP /PowerBI/Power Query.

· Knowledge of Microsoft Windows, basic Network Administration, basic Hardware and Software knowledge

· Ability to prioritize tasks and manage time effectively.

We regret to inform that only shortlisted candidate will be notify.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)

Your Role
In this role, you will have the opportunity to work in a dynamic and fast-paced environment, handling various aspects of accounting functions. You will collaborate with cross-functional teams and gain insights into the fintech industry, financial management, reporting and compliance.
This position offers a platform for professional growth and the chance to make a significant impact.

What You Will Do
As an Accounts Receivable Analyst, you will be responsible for the following:

• Generate and distribute accurate invoices on a timely basis
• Manage debt collection from clients
• Reconcile accounts and resolve billing discrepancies and disputes
• Process eGIRO / eDDA / other direct debit collections within the stipulated timeline and follow-up action on unsuccessful deduction
• Ensure that invoices and incoming receipts are accounted for in the system
• Follow up on unidentified receipts and ensure that receipts are updated promptly
• Maintain accurate and up-to-date records of client accounts and payments
• Prepare statements of accounts for clients
• Monitor and report on accounts receivable aging and performance
• Liaise with relevant stakeholders to address any customer inquiries or concerns
• Verify the accuracy of financial or transactional data (Data entry, administration duties and other ad-hoc duties when required)

We Are Looking For People Who Possess

• Bachelor's degree in Accounting, Finance, or a related field
• Proficiency in English (written and spoken), Cantonese
• Proficient in Microsoft Excel and Word
• 1-2 years of relevant working experience is preferred / Fresh graduates are welcome
• Strong interpersonal skills, self-motivated, independent, detail-minded, open-minded and well-organized
• Immediate availability will be prioritized

Candidate With Less Experience Will Be Considered As Junior Accounts Receivable Analyst.

At Choco Up, we value our people and believe that an individual's successes make the company successful. We have a big goal and we work hard, so we want to give everyone the benefits that really help their success:

• Competitive packages
• Performance-based bonus and ESOP opportunities
• Medical Insurance
• Fast career progression
• Opportunity to work on cutting-edge tech innovations leading in the globe
• Join a prominent fintech startup and make a big impact to the lives of Asia’s entrepreneurs
• Flat and open culture, be able to work directly with founding team

Analyze enhancement and propose solutions in collaboration with Architects, developers and business stakeholders.

Specifications, workload estimates, planning, test scenarios, release documentation. Coordinate user acceptance tests.

Monthly releases, following the team’s milestones for analysis, coding and testing.

Support the release roadmap in production.

Incidents and Requests management (business users and other IT teams)

Troubleshoot and fix issues/bugs.

Strong experience in Transaction and Regulatory reporting -EMIR refit, MAS Rewrite, JSFA, CFTC, Trax, etc…

Responsibilities

• Day to day accountability for ensuring excellent service delivery firmwide.
• Acting as the first point of escalation of problems raised by the local team and customer related issues.
• Delivering end-to-end support in accordance with IT service management procedures.
• Deputise to the Senior IT Manager in his absence or during their non-working day.
• Working with the Senior IT Manager to act as a communication’s co-lead, responsible for service-related communications.
• Identifying improvement opportunities and work with line management to implement programs that enhance Service Desk operations, customer satisfaction, and overall usage of the firm's technology products and services.
• Monitoring queues, calls, and interactions of the Service Desk, and escalations to ensure that all interactions and escalations meet established criteria.
• Proactively learning and training other staff members on new products and services.
• Ensuring that IT asset inventories are maintained, and records are kept up to date.
• Undertake the production and maintenance of technical documentation and articles for the knowledge base.
• Collaborating and manage third-party support and service vendors to ensure that the applications stay operational.
• Performing technical L1 and L2 support functions via phone, remote connection, and deskside visits, as required.
• Other ad hoc tasks assigned

Skills and knowledge

• A minimum of three years of experience as IT Systems analyst.
• Experience in incident, request, major incident, and problem management.
• Experience working within an ITSM tool, with reporting and monitoring skills.
• Experience with leading small improvement projects/initiatives.
• Solid technical knowledge of Windows 10, Teams, Active Directory / Azure AD, Exchange, Intune and Microsoft Office 365 suite.
• Knowledge of remote working technologies.
• Technical knowledge and support of video conferencing systems.
• Configuration, and diagnostics of a laptop, mobile device or tablet - familiarity with Lenovo and apple ecosystem is advantageous.
• Experience with legal industry applications is preferred

Position

We are starting the decommissioning of one of our Murex trading platform for our Bonds business activity to our main front office target platform (Orchestrade). Orchestrade is already implemented for a large list of assets and business lines.

The project aims to migrate European Government Bonds Sovereign, Supranational and Agency debt, Credit Primary and Credit Secondary business scope worldwide (all products) that are booked in Murex.

We aim to migrate every Murex functionality and process and replicate them in Orchestrade to fit with business needs.

Position, PL and risk management will be migrated in a standalone application called RPS bond.

The scope is to replicate Murex functionalities into OT/RPS, as well as to migrate the stock of data and trades.

With strong interactions with our Paris Head office team, the business analyst would work with a development team based in Asia in Singapore.

Main responsibilities

Build & change management

• Analyse enhancement and propose solutions in collaboration with Architects, developers and business stakeholders.
• Specifications, workload estimates, planning, test scenarios, release documentation.
• Coordinate user acceptance tests.
• Monthly releases, following the team’s milestones for analysis, coding and testing.
• Support the release roadmap in production.

Incidents and Requests management (business users and other IT teams)

• Troubleshoot and fix issues/bugs.

Continuous improvement

• Improve operational processes.

Qualifications and Profile

• Minimum 5 years experience as front office post trade business analyst.
• Experience on Front Office systems (In-house or third-party systems).
• Understanding of financial assets (banking treasury products) and trade lifecycle particularly Fixed income and money market products in their many forms, knowledge of risk management concepts and market data...
• Experience in interfacing FO or BO systems with external systems.
• Hands-on experience in implementation projects.
• AGILE track record.

All candidates, but particularly seniors, are held to high a standard when it comes to communication, both oral and written. You should have good expository style, be able to explain yourself clearly and concisely, especially when the subject is technical and complex. Your spoken English must be extremely fluent. We are an international bank and communication in English with collaborators the world over will be a big part of the job, especially over the phone. Good “written” or “professional” English will not be sufficient for this role.

Education Requirements

• Master’s degree in relevant specialties (IT, finance).
• Minimum 8 years working experience in relevant roles.

Working Hours

• Work in ASIA region (9:00am – 6:30pm SGT) or (11am – 8pm SGT).
• Special week-end operations if required for projects.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm

Qualifications & experience

• At least 2 years of customer service management experience in customer facing role preferred.
• Strong organisational, analytical and effective problem solving skills.
• Strong communication skills, both written and verbal.
• Proven people management skills.
• Self-starter. Possess professional, positive, can-do attitude. Manage pressure effectively.

Tasks & responsibilities

• Carry out supervisory duties to plan, assign and direct work to ensure daily operation support efficiency.
• Ensuring that internal KPIs are met.
• Identify and provide solutions to both customers’ and team needs.
• Identifies, evaluates, and prioritises customer problems and complaints to ensure that inquiries are successfully resolved.
• Ensure new customers implementation is on time and satisfactory.
• Provide ongoing training to the team to ensure effective system use.
• Recommend and implement process improvements to enhance system functionality and user experience.
• Develop and enforce policies and procedures.
• Any other ad-hoc duties as assigned.

Benefits

• Excellence career progression
• Learn and get Involved in FinTech
• Help push new technology to the public

Responsibilities

• Handle incidents and service requests raised via helpdesk and call center.
• Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.
• Monitor the incoming demand through ISM tool and ensure right assignments on time.
• Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).
• Manage service requests recording for monthly management reporting.
• Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Requirements

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Office Location: Marina Bay Finance Centre

Job Responsibilities:

• Act as the first point of contact for customer calls and queries.
• Provide basic first-level technical support and troubleshooting.
• Deliver excellent customer service, focusing on listening, empathy, and patience.
• Educate and guide customers on new technologies and IT policies.
• Promote self-help through the Knowledge Base and technology portals.
• Manage customer expectations and ensure a smooth IT support experience.
• Collaborate with IT engineers to escalate and resolve complex issues.
• Use Service Now or similar ticketing tools to track and manage incidents.
• Document solutions, provide updates, and create knowledge articles for common issues.
• Assist with user training during service visits and improve end-user services.

Job Requirements:

• Bachelor’s degree / Diploma in Engineering, Computer Science, Management Information Systems, or related field.
• 2 years of experience in end user support experience in Desktop support or Technical Service Desk.
• Strong communication skills (both spoken and written English).
• Proficiency with Microsoft Office products (Word, Excel, Outlook).
• Familiarity with mobile devices (iOS/Android) for office use.
• Experience with Service Now or other ticketing tools.
• Basic understanding of ITIL processes and IT Security.
• Problem-solving abilities and a customer-focused mindset.

Support Window: 7am to 7pm | Mon – Fri | Working days

(Staggered work hours i.e., either 8-5, 9-6 or 10-7 depending on which login time is assigned to you)

Weekend / Out of Office Hour Work Requirement:

ADHOC weekend and out of office hours’ activities - Participation for such activities is a requirement for this position. The scope of these activities are generally simple and vary from Power Down, verifications, desk moves, etc. Out of Office Hour activities are not frequent and will be made known in advance.

Responsibilities

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/end-users IT related requests.
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other IT maintenance vendors for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirement

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others

• Might subject to client’s office working hours
• Possible of OT depending on projects

The Warehouse staff in a GDP and GMP secondary assembly area shall work closely with the warehouse team to maintain proper storage conditions, handle products safely, and adhere to GDP and GMP requirements to ensure product quality and integrity. The key responsibilities shall include below:

• Receipt of Products: Receive incoming products and verify the accuracy of shipments against customer pre-alert and provided details. Inspect incoming products for damage, contamination, or discrepancies and report any issues to the appropriate personnel. Ensure that all received products are properly labelled, tagged, and stored in designated areas.

• Storage and Handling: Store products in accordance with labelling specifications, ensuring proper temperature control and segregation of materials. Maintain cleanliness and organization in the warehouse to facilitate efficient storage and retrieval of products.

• Pick and pack for Outbound processing including Pick and pack products in accordance to customer instructions.

• Secondary Assembly: Perform secondary assembly operations on pharmaceutical products based on customer requirement.

• Inventory Management: Work with the warehouse team and perform regular inventory counts and reconcile inventory records to ensure accuracy.

• Compliance Monitoring: Monitor warehouse operations and report any non-compliance. Implement corrective and preventive actions as needed to address non-compliance issues and improve warehouse processes. Participate in execution of quality management system such as change control, risk assessment, CAPA handling and other elements of QMS as may be assigned.

Requirements :

• Strong attention to detail and accuracy

• Ability to work efficiently in a fast-paced environment and meet productivity targets.

• Commitment to maintaining a safe work environment and following all safety protocols and procedures.

• Prior experience in warehouse role especially in the pharmaceutical sector or familiar with GDP and GMP standards will be at advantage

• Training will be provided

Mon-Thu: 0800-1800 with 1hr lunch break

Fri: 0800-1730 with 1hr lunch

• Familiarity with multi-tier server architecture (Application, Web, Database).
• Hands-on experience with Oracle, SQL Server, or MariaDB.
• Proficiency in web services, including protocols like SOAP & REST.
• Knowledge of system applications such as backup software, Application Server - Jboss, Web Server - Apache, Messaging system - MQ / AMQ
• Experience in CI/CD pipeline tools like Jenkins using OpenShift cloud platform

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.