Job Descrition

• Perform Level 1 and Level 2 IT support to users in Singapore and Asia Pacific.
• Proactively ensure high value customer service by providing customers with specific delivery times for IT solutions and clear communications, limiting the use of technology terms when not needed.
• Handle users’ requests for install/move/add/change of PC hardware and software.
• IT Asset Management - Perform asset (hardware and software) inventory, tracking and equipment retirement.
• Support the GLOBAL IT Technology refresh projects.
• Monitor and report local inventory.
• Identify and report incidents trends.
• Document processes and work instructions.
• Involve in RFQ activities for IT hardware and software.

Requirement

• At least Diploma in Electronics, Mechanical or Computer Engineering from a local polytechnic.
• At least 2 years working experience in an IT support environment with knowledge on Service Delivery operations and support including incident management in a regional environment.
• Experienced working in a regional environment for a MNC.
• Assist in compiling and analyzing statistical data and trends.
• Excellent Communication skills (both written and verbal), with the ability to interact effectively with others.
• Demonstrated analytic and problem solving skills
• Ability to meet deadlines and manage priorities.
• Technical knowledge of O365 , Microsoft Windows 7 & 10, Office Productivity Suite, Cisco VOIP Phones, Active Directory, PC imaging, Bitlocker .
• Good Knowledge with Symantec Endpoint Protection, PGP, Symantec VIP, Juniper VPN, label printers and barcode scanners.
• Perform other duties as assigned.
• Able to multi-task, is resourceful and keen to learn.
• Strong Customer Service delivery attitude

Job Responsibilities:

Portfolio Management & Analytics Division

Sitting within Reserve Management department, the front office business analyst / product owner is responsible for managing the applications and processes used for portfolio management and trading of assets managed in-house.

• Work closely with portfolio management and trading functions to understand their business requirements, translating business-to-technical requirements and vice versa
• Design, build/enhance, test, implement and document processes/tools/systems in partnership with IT, middle and back offices as well as software vendors to support front office workflow
• Plan and work with department and MAS-wide partners on implementing road map of front-office workflow feature development / upgrades
• Ensure front office processes and procedures meet internal standards for data integrity, security and auditability
• Monitor, analyse and troubleshoot front office processes to ensure their smooth functioning.
• Manage project implementations with vendors, covering procurement and related administrative issues;
• Oversee change management to facilitate the users to product adoption and new ways of working.

What we are looking for

• An undergraduate degree in business-related or IT-related fields
• Preferably 3-10 years relevant working experience, including product management/ownership or system used in similar functions, preferably in investment or financial domain
• Strong sense of ownership and growth mindset
• Strong analytical skills and critical thinking with good problem-solving skills
• Good understanding of user-centric principles and/or service design
• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels
• Experience working in cross-functional groups, representing views of different stakeholders and influencing teams towards achieving shared goal.

EA License No. - 14C6941

about the company

strong branding within the professional industry with a great corporate culture, this company has been expanding steadily in the region. Currently, they are hiring for a Financial Analyst for their Singapore business.

about the role

You will analyze and interpret data to provide essential insights for stakeholders, driving strategic decisions to boost overall business profitability. Responsibilities include monthly reporting on regional performance, supporting budget/planning cycles, and collaborating on financial models for executive initiatives.

skills and experience required

You should ideally possess an accounting or finance diploma and have at least 2 years of experience in FP&A. You are a strong communicator and are confident to liaise with members of the firm and stakeholders. Prior experience in a law firm will be highly advantageous, prior experience in a Big 4 firm is not a must, but will be advantageous as well.

To apply online please use the 'apply' function, alternatively you may contact Clara Oh. (EA R22111662)

AML Analyst

8 months contract

Salary: SGD 4000-4200

1 yr exp- Entry level

Location: Changi Business Park

The Compliance Anti Money Laundering Risk Management Analyst is an entry level role responsible for assisting in establishing internal procedures to prevent money laundering and assist in all matters concerning financial crimes in coordination with the broader Anti-Money Laundering (AML) team.

The overall objective is to resolve problems by identifying and selecting solutions through the application of acquired technical experience.

Responsibilities:
• Apply in-depth specialty knowledge to complete tasks related to Know Your Client (KYC)
• Aid in inquiries investigations
• Participate in AML training offered through the business
• Advise and assist business on requirements of the AML Program and Procedures as well as Russian AML laws
• Ensure compliance and observance of all internal rules, regulations, instructions, and other bank standard acts by Unit employees
• Resolve AML Compliance issues by selecting solutions from acquired technical experience and precedent
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding ours, ours clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:
• Relevant experience required
• Working knowledge of AML regulations and experience is must have
• Proficient computer skills with a focus on Microsoft Office applications
• Consistently demonstrates clear and concise written and verbal communication

Education:
• Bachelor’s Degree/University degree or equivalent experience

INterested candidates please share your resume to [email protected] with all details like current salary, expected salary and notice period.

Regards

Shashi (R23112213)

Just Recruit Singapore Pte Ltd(EA12C6295)

• Provide onsite technical support for end user services, including troubleshooting, problem identification, rectification, and escalation.
• Offer support for hardware components such as desktops, notebooks, printers, and scanners.
• Perform installation, re-installation, troubleshooting, and reconfiguration of Microsoft Windows and Microsoft applications found on Desktop PCs and Notebook PCs. Examples of such software include Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc. Install Apple iPad software.
• Assist with queries, escalation, problem determination, resolution, and MAC (move, add, and change) activities.
• Perform printer maintenance.
• Tackle and resolve complex calls or tasks that other engineers were unable to resolve.
• Provide exceptional customer service.

• Good to have Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.
• Hardware Skill – Desktop, Laptop, Printer and Scanner
• Good in Installation, Setup and configuration
• Windows OS (preferable Windows 10)

#desktopsupport #technicalsupport #itengineer #itsupport #singaporejobs #Desktopengineer

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

We are seeking a highly motivated and skilled Lead Data Analyst - Finance to join our dynamic team at Funding Societies. As a lead data analyst, you will be part of a fun team which will be working to support all business functions with finance focus in Funding Societies. In short, the function of a data analyst is to understand the needs of the business and use data to derive a solution that you will then present, implement, and track and add value to the company and its performance. In addition to having a knack for problem-solving, it is crucial that you are willing to learn, understand, and hear the needs of our people.  We solve challenging problems. As long as you are adding value to the business, you are your own boss. You’ll get loads of support from your friendly, talented and motivated colleagues

What will you do:

• Lead, mentor & enable team members to drive a high performance team
• Ensure the timeliness and accuracy of Finance data analysts work for key projects such as finance audit, finance closing, regulatory & BAU reporting
• Pioneer and develop financial analysis capabilities within the data team, and perform some hands on analyses yourself to drive insights from multiple data sources
• Collaborate with regional Finance and various business teams, plan roadmap & quarterly OKR, drive projects and propose solutions and strategies to business challenges
• Establish best practices in coding & analytics solutions 
• Contribute to driving overall team process improvements through new frameworks, processes, and execution excellence 

What we are looking for:

Must-haves

• Qualifications Bachelor in finance and/or quantitative related disciplines or equivalent. 3-7 years of experience
• Good stakeholder management ability 
• Ability to be hands on and mentor team members problem solve 
• Prioritization skills
• Experience leading and managing team performance for at least 1 year
• Strong logical reasoning and analytical mind, with can-do attitude
• Independent learner who enjoys solving challenges (Google is your best friend)
• Outstanding communication and teamwork skills, with cross-departmental and cross-team projects experience, independently promoting project execution
• SQL, Python, visualization tools such as Tableau/Qlik experience required
• English is required

Good to have:

• Experience working in FinTech or financial industries highly preferred
• Experience in working on performance management, cost allocation, financial statement analysis, building financial model with basic accounting understanding is preferred
• Experience with agile methodology
• Understanding of ELT workflow

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Our Client is a SGX Listed company in Hospitality industry. Due to business needs, they are now recruiting a Corporate Development, Senior Analayst/ Assistant Manager to be part of their Corporate Development team for ongoing transformation projects. They are located in the West Area - easily accessible.

Roles and Responsibilities:

• Create financial models, conduct feasibility assessments, perform valuation analyses, and scenario planning to support decision-making processes.
• Support transactional activities including due diligence, negotiations, and deal structuring.
• Aid in the preparation of recommendations, studies, and presentations for senior management.
• Oversee strategic initiatives from project inception to completion.
• Foster relationships with internal stakeholders and external partners such as financial, tax, real estate, and legal advisors.
• Assist in various ad-hoc tasks related to the coordination of Corporate Development functions.

Requirements:

• Degree in Business, Finance, Real Estate, or a related field
• Minimum of 3 years' relevant experience in similar industry
• Experience in hospitality/real estate industry will be a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Job Objectives

The Bank is looking for an experienced Senior System Analyst to join its dynamic derivatives development team to lead in providing solutions as Enterprise Market Data Services bank-wide covering Treasury, Risks, Financial, Wholesale and Retail banking across all countries.

Neoxam DataHub

Neoxam DataHub (previously SmartCo DataHub) is an Enterprise Data Management (EDM) system used at the Bank to acquire, extract, transform and distribute static and pricing data from vendors such as Bloomberg, Markit, Reuters, ICE & Super-D. Asset class coverage includes, but not limited to, Equities, Interest-Rates, FX & Commodities.

Key Responsibilities

· Good domain and functional knowledge on Market and Referential data in supporting Global Markets, Risk, Finance, Regulatory reporting, Wholesale and Retail banking.

· Good understanding in Market and Referential data of the financial market data feeds on Equities, Fixed Income, FX, Commodities, Money Markets.

· Extend the knowledge of market data to provide solutions and support Wholesale banking, Retail banking and Financial or Regulatory reporting

· To be part of the team to embark Market Data Enterprise new project initiative.

· With NeoXam DataHub EDM specific product and development experiences to lead the design of Data model, establish as golden Data Source and distribute data to downstream systems at bank’s enterprise level.

· Responsible in bridging gap between IT and the business using data analytics to assess processes, collate requirements and deliver data and process driven recommendations to deliver business solutions.

· Analyse user (front to back office) requirements and formulate functional and work with developer to deliver technical design documents.

· Co-ordinate with vendor on specifications, build, delivery testing, and implementation.

· Communicate and manage end-to-end testing for users with vendor to internal Bank systems.

· Implement NeoXam’s DataHub software solutions to support upcoming projects for IBOR, BASELIV, Wealth Banking and scaling Market Data services to the next enterprise level.

Key Requirements:

· Degree, IT Engineering, Business or Finance

· You have minimum of 5 years of experience with IT projects in the banking / financial / insurance industry.

· Product knowledge in NeoXam Datahub, formerly known as Smartco/Golden Source

· Key functional domain knowledge on Market Data for Global Market Trading and its usage for downstream regulatory reporting.

· Co-ordinate with vendor on specifications, delivery testing, and implementation.

· Communicate and manage end-to-end testing for Business/Operation Users with vendor to internal bank systems.

· Analytical, a problem solver and take initiatives

· Working Technical knowledge and experiences with Geneos, BMC monitoring, Control-M, DevOps, Aldon, SFTP, Connect Directs, CHEF, Server Provisioning process and Infra changes.

· You have minimum of 2 years of experience with software implementation in the areas of Markit EDM, Enterprise Data Management (EDM), DataWarehouse (DW-ETL) or Business Intelligence (BI).

Preferred Requirements:

· Good communication skills

· You are highly motivated by the banking / financial / insurance industry and have a sound knowledge of the main financial instruments

· You are independent, with own initiative and good interpersonal skills and are concerned about the quality of service provided

· You have good teaching ability and a very good sense of organization and communication

· You are curious, proactive and a real team player

Responsibilities:

• Receive and update car arrival
• Check conditions of cars for suitability for retail
• Verify validity of agent warranties and balance of free servicing
• Ensure all cars on-showroom display meet our set standard (ie. display, cleanliness and technical)
• Plan PDI Schedule based on KPI of 7 days from SOLD to DELIVERY
• Perform tyre and battery checks and ensure checklists are duly filled
• Generate Purchase Order amount accurately and promptly for superior approval
• Aftersales (delivery) services
• Accountable for all loan cars and forms
• Undertake to support the smooth and efficient operation of reconditioning chain processes
• Monitor quality, quantity, cost, and efficiency of stock movement
• Liaise and negotiate with customers and suppliers

Requirements:

• Min GCE 'O' Levels and above
• Computer skills must be proficiency in Excel and Words
• Class 3 License is required as need to shift vehicles

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Job Title: Informatica Systems Analyst

Role: System Analyst

Job Requisition Number: JR19880, JR27677, JR27680, JR27681

Job Level: Preferably 6 to 9 years of relevant experience (L3)

Location: Singapore

Key Skills:

l Proficiency in Informatica PowerCenter version 10.x or higher

l Experience in setting up, upgrading and troubleshooting Informatica PowerCenter infra

l Experience in analyzing and producing technical mapping design specifications

Job Objectives

l The main objective is to analyze, develop, enhance, debug, support, maintain, test informatica application.

l The primary work comprises of requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.

Key Responsibilities

l Responsible for installing, configuring, testing and maintaining Informatica PowerCenter software

l Responsible for reviewing and understanding requirements and translating them into high-level and low-level documentation including source to target mapping

l Responsible for building of data mappings, sessions and workflows to meet requirements (Informatica 10.x or higher)

l Responsible for development of job schedules that integrate the upstream and downstream systems (e.g. Control-M)

l Responsible for unit testing, debugging, and performance testing, with key focus on data accuracy and integrity

l Accountable for on-time delivery of all documentation, design, build, testing, and deployment according to the work breakdown structures

l Work with production support teams as required to support production activities, including production migrations, continuity testing, environment migration activities

l Must have impeccable written and oral communication skills down to the mapping documentation level

l Ensure that documentation is captured, maintained, understood by and available to business and/or IT partners

l Escalate critical technical issues and potential problems as needed to the Project Manager to address any related issues in advance of deadlines

Key Requirements

l Should be independent, quick learner and team player

l Able to work independently with minimum guidance

l Have good communication skills (to work with various levels)

l Minimum 4 years or above with the relevant experience

l Proficiency in Informatica PowerCenter 10.x or higher preferably in a Unix (Linux/AIX) environment with AS400/Oracle sources and targets.

l Must have experience in Oracle 19c or higher (SQL*Plus, PL/SQL)/Experience in Unix Shell Scripting (Linux/AIX)

l Experience Job scheduling tools like Control-M

l Good to have experience in Change Control Management tools & Visio

l Have experience on all stages of Software Development Life Cycle (SDLC)

l Able to do requirement gathering, impact analysis, ETL mapping, build, unit testing, support SIT/UAT/Production

l Able to organize and prioritize assignments in a fast-paced and deadline-oriented environment

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Responsibilities

• Liaising with end-users, business partner and software vendor to define user requirements and system design specification.
• Designing, developing, testing and deploy new software to support business requirements.
• Providing application support and change management for existing application.
• Participate in innovation and implementing emerging technologies in the various application platforms.
• Reviewing software design architecture and updating technical documents.
• Server/database administration and maintenance.

Requirements

• Familiar with Software development lifecycle (SDLC).
• Capable to learn new IT application technology.
• Good analytical skill and programming skill.
• Experience with Syteline ERP system is an added point

Shift Type / Work Hours

Normal Shift (5 days work week)

7.50am to 4.55pm

Benefits

1. Company transport provided at designated pick-up points island-wide.
2. Medical insurance and dental coverage.
3. In-house canteen at subsidized prices.

Please visit our corporate website for more information on Seiko Epson Corporation

GESS is looking for a fully qualified special needs teacher with second state examination or equivalent qualification for our Secondary School (German Section).

Your work experience is much appreciated. Motivated fresh graduates are welcome to apply too. Start date 1st August 2024.

Tasks:

• Identification and monitoring of students with learning difficulties via standardized screenings and tests (e.g. German language, reading, spelling, writing, mathematics) in German language
• German language support (German as Foreign Language, German as Second Language, German as mother tongue)
• Learning Support Literacy and Numeracy in German Language
• General learning support (e.g. attention training, support of learning strategies) in German language
• Documentation of learning support, e.g. writing of individual educational plans and individual development reports
• Support of class and subject teachers in the implementation of personalized learning plans
• Counselling of teachers, teaching assistants, academic coaches, parents and students in all matters of education and learning
• Co-teaching and integrated support
• Close, interdisciplinary collaboration within the learning support department team
• Participating in school development processes

Requirements:

• Fully qualified learning support teacher with second state examination or equivalent qualification
• Humorous and resilient personality with pleasure in teaching and educating young learners
• Fluent English and open-minded to work in an international team
• Fluent spoken and written German, as you will need to support German speaking students that are attending our German speaking classes

Responsibilities

• Able to handle premium users (VVIP);
• Able to manage Site Operation;
• Oversee the day-to-day running operations of the Deskside Engineers and/or Site Operation ;
• Oversee the scheduling and coordinate of the Deskside Engineers ;
• Oversee the training and development of the onsite engineers;
• Oversee the support for premium users (VVIP);
• Reporting needs of Onsite Deskside Support service within reports submission timeline defined by client;
• Work with client to reach service level target;
• Provide client Service Desk a daily report by 10am on the no. of resources available and unavailable per work day.
• Coordinate with Resource Manager / Site Manager on deployment of backfill to cover for absenteeism
• Need to make sure that the resources in each Site complies to the customer security & related industrial related policies and for new resources to be briefed on such requirements
• Ensure that IMAC executed are updated by next business day to Asset Management Team
• Needs to report on a monthly basis the status of the IMAC operation Site supported.
• Ensure all operational procedures are current and adhered by the operation team
• When need arise, to cover the duties of the Onsite Support Engineers and/or System Administrators
• Provide suggestions to help improve operations on an ongoing basis.
• Monitor and Track Service Levels on a daily and weekly basis
• Brief all staff on security requirements and obtain staff signed off prior to allowing them to perform duties.
• Conduct regular security education/awareness/refresher briefing (as per frequency specified by client) to all new and existing staff
• Provide monthly security governance reporting
• Responsible as the Security Focal Point for their respective teams with System Administrator Team Lead as the overall Security Focal Point to Client/Customer;

Requirement:

a) Minimum 2-3 years of relevant experience with team-leading experience.

b) ITIL Foundation certified- Good to have

c) Must be customer-oriented.

d) Good technical knowledge in all OS , Internet Browsers, MS Office, Lotus Notes, MS Outlook, basic Network troubleshooting skills.

e) Must be able to be a team player and willing to work on shift if required and willing to work in a challenging environment.

f) Must have some basic communication skills.

g) Willing to take on extra tasks that are given

EA License No. - 14C6941

Risk Management within IT. Must have IT audit experience .

• Collaborate with various T&O technology teams in the maintenance of effective internal controls;

• Liaise with the Group Audit, Group Legal and Compliance and T&O ORM teams on a regular basis;

• Support team lead to manage internal/external audit engagements;

• Raise issues/concerns, and provide constructive advice to the management so that significant IT risk and control issues are escalated and resolved properly;

• Execute risk assessments and perform controls testing to ensure their effectiveness;

• Track process improvements and issues corrective actions to ensure timely closure;

• Work closely with stakeholders and security teams to mitigate/resolve reported security vulnerabilities

• Provide support and review on the privilege ID usage and conduct review to ensure adherence to access controls standards, including investigate on reported exceptions

• Perform data analysis or procedure reviews to ensure compliance to the bank security standards;

• Work with internal stakeholders and vendor to review and streamline the work processes of the bank and vendors

Requirements

• Minimum a degree in Information Technology, Engineering or related discipline

• 4-7 years of working experience in Risk Management within IT.

• Experience in IT audit, Cloud Security will be an advantage

• Good understanding of Secure Software Development Life Cycle, Threat and Vulnerabilities Assessment, Agile Methodology and IT General Controls

• Good understanding of technology and operational risks, regulatory requirements

• Strong communication, interpersonal and written skills

• Able to work independently with minimal supervision and with a positive attitude

• Willing to learn and take new challenges with an open-mind.

Requirements:

- Support the marketing team in strategic, tactical creative plans to drive sales for our business and ensure brand growth through various marketing activities.

- End to end execution and management of marketing campaigns - from content generation to copywriting to compaigns tracking and reporting .

- Strategize, plan, create and deliver quality, engaging social media and digital content for company blog site

- Handle artwork and design

- Contribute ideas, design new artwork and have the expertise to work with a wide range of digital graphi tools to produce high-quality visual communications.

Job Description:

• This role is supporting the APAC/CEMEA Region
• Analysis and validation of payroll processing results using technology through reports and macros for all country scope
• Creating payroll metrics, checklists and spearheading payroll projects.
• Reviewing and streamlining current payroll processes
• Oversees payroll projects or change request, monitors status and reports the same to leaders/stakeholders.
• Interprets and reviews pay policies
• Ensure all payroll related data are handled in accordance with the company’s guideline for confidential data handing process.
• Other ad hoc duties as assigned

Job Requirements:

• Diploma or Bachelor’s degree in accounting, Human Resources or relevant field or equivalent experience of 5 or more years of APAC payroll experience as a Payroll Analyst and project management experience
• With relevant certification or experience in multi-country payrolls, project management is a plus
• Exposure/knowledge in different payroll and timekeeping system like ADP Globalview, Streamline and eTime
• Must be comfortable working in a fast paced, hands-on, growth-oriented work environment with tight timeline.
• Advanced Excel level, proficient with all other Office applications

Interested applicants please send your resume in MS Words format and attention it to Tan Joanna (R1104661)
Short listed candidates will be notified

www.ambition.com.sg
EA Registration Number: R1104661
Data provided is for recruitment purposes only
Business Registration Number: 200611680D. Licence Number: 10C5117

Job Title: Technical Support (ID4534)

Location: Pandan Cres

Working Hours: Mon to Fri 8.00am-5.00pm

Salary: $3000-$4000

Job Descriptions:

• Provide after-sales technical support to all local and regional customers.

- Manage coverage of on-site, telephone, email, and other remote technical support to customers in a timely and effective manner for all products

- Provide technical advice and recommendations to customers to resolve issues

- Escalate and update internal team on the product issues and follow up closely of the progress/solutions with customers

• Liaise with HQ and subsidiaries companies for any product or technical issues.

• Provide necessary hands-on training to internal team (e.g., technicians) to handle fully test of product or system to ensure it functions properly and meets the specification.

• Support QA team in system testing which include Factory Acceptance Testing, Interface Factory Acceptance Testing as well as Site Testing

Job Requirements:

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma in Electrical Engineering or equivalent.

• At least 1 - 2 years of quality engineering experience working in manufacturing environment.

• Experience in auditing to the requirement of ISO quality system standards will be an added advantage.

• Demonstrate responsiveness and promptness in meeting company’s needs.

• Act with a high level of integrity.

• Act resourcefully to ensure that work is completed within specified time and quality.

• Willing to travel.

Actively seeking IT Support Analyst for a renowned legal institution!

· Leading legal service provider operating globally

· High-performing and collaborative work environment

· Opportunity to work with other regional offices

Job description

Our client is a prominent legal firm with global presence, and one of the leading players in the industry. The Singapore office was established in 2015, and they are known for delivering high-quality legal advice and solutions to a diverse clientele.

They are actively seeking a skilled IT Support Analyst to join their organization. In this role, your responsibilities will encompass performing Level 1 and 2 technical support via phones, remote connection, and on-site. You will also be responsible for user administration for all joiners and leavers, as well as support IT equipment such as laptops and desktops. This role directly reports to the Regional IT Service Desk Manager, ensuring effective communication and support within the team.

If you enjoy working in a high-paced and collaborative environment, this is the role for you!

To qualify, you must have the following:

· At least 3 – 5 years of technical support experience in a legal firm or similar

· Hands-on experience and technical knowledge of Windows 10 Professional, Microsoft 365, Microsoft Active Directory, Exchange, and SCCM

· Technical expertise of remote technologies such as Citrix, VPN, and DUO Administration

· Technical knowledge of document management system and professional services applications

· Excellent communication skills to collaborate with stakeholders and management in the region

Should you possess the necessary skills and qualifications, do forward your resume to [email protected] or make use of the "APPLY NOW" feature. For additional information, please visit www.ambition.com.sg.

Data provided is for recruitment purposes only.
Business License Number: 200611680D. | Licence Number: 10C5117 | EA Registration Number : R23115522

Regrettably, only shortlisted candidates will be notified.

*LI-DO1

Responsibilities

• Liaising with end-users, business partner and software vendor to define user requirements and system design specification.
• Designing, developing, testing and deploy new software to support business requirements.
• Providing application support and change management for existing application.
• Participate in innovation and implementing emerging technologies in the various application platforms.
• Reviewing software design architecture and updating technical documents.
• Server/database administration and maintenance.

Requirements

• Familiar with Software development lifecycle (SDLC).
• Capable to learn new IT application technology.
• Good analytical skill and programming skill.
• Experience with Syteline ERP system is an added point

Shift Type / Work Hours

Normal Shift (5 days work week)

7.50am to 4.55pm

Benefits

1 Company transport provided at designated pick-up points island-wide.

2 Medical insurance and dental coverage.

3 In-house canteen at subsidized prices.

Please visit our corporate website for more information on Seiko Epson Corporation

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:

MindFlex Education Pte Ltd is Singapore's #1 Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with strictly no office politics and no overtime culture.

We are currently expanding and looking for fresh & energetic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to this posting and we would love to get in touch with you!

Job Scope:

- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency

- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp...etc)

(no cold-calling or anything of that sort!)

- Assist clients in shortlisting and recommending suitable tutor profiles based on their criterias

- Coordinate and arrange 1st tuition lesson for clients and tutors

- Follow-up with any necessary administrative support and after-sales service

- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:

- Friendly, Passionate and Energetic Team Player

- Organized and Good Administrative Skills

- Responsible and Strong Work Ethic

- Decent Typing Speed and Computer Skills

- Polite, Patient and Calm Personality

- Able to Commit for Minimum of 1 Year

- Poly & University Fresh Graduates are welcome, no experience required

Salary:

- $2,300 - $3,000/Month + CPF

(Depending on Qualifications & Work Experience)

- Attractive Monthly Team Bonuses ($200-700/month)

- Looking at about $2,500 - $3,700/Month or more after incentives

- Clear Salary Progression, Annual Salary Review (Minimum 10% Increase)

Working Hours:

- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekend

- 9.00am - 6.30pm

- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:

- Fun Working Environment

- Casual Working Attire, Relaxed Setting

- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games...etc)

- Company Meals / Outings / Events / Bonding Activities

- Full Leave Benefits: PH, Annual Leave, Sick Leave

- Strictly No Office Politics / Drama

- Great and Enjoyable Company Culture

- Career Progression and Extremely Low Staff Turnover Rate

- New Bright Hill MRT (Brown-Line) at Doorstep of Office

Others:

- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face

- Signing of Non-Compete contract will be required upon successful employment

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens.

Role and Responsibilities

• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Provide prompt and accurate feedback to customers
• Refer to internal database or resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure the systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Maintain jovial relationships with clients
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Service Desk Support Consultant (L1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients

Education Qualifications and Requirements

• Diploma in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Basic knowledge of cloud concepts and networking,
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Responsibilities:

• Offer technical assistance to clients through phone, email, and chat channels to resolve issues related to our digital solutions.
• Identify and troubleshoot software, hardware, and network problems, collaborating with the development team for resolution.
• Monitor application-related alerts and provide proactive services.
• Escalate complex issues to senior support staff or developers and ensure timely follow-up on resolutions.
• Plan and implement strategies and configuration changes to ensure optimal quality assurance for all applications.
• Create and update technical documentation and knowledge base articles.
• Participate in testing new digital solutions and features.
• Provide training and support to clients for effective use of our digital solutions.
• Collaborate with cross-functional teams to enhance digital solutions and ensure a positive customer experience.

Requirements:

• Possess a Bachelor’s degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.
• Previous experience in technical support, preferably in a software or SaaS company.
• Knowledge of programming languages and Linux Operating System is advantageous.
• Strong understanding of web-based applications, mobile applications, and APIs.
• Familiarity with software development processes and methodologies.
• Knowledge of networking concepts and ability to troubleshoot networking issues.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Flexibility to work varying hours to support clients in different time zones.
• Willingness to attend onboard vessels/sites.