We are actively on the lookout for individuals who exude self-confidence and have a strong focus on delivering outstanding performance to join our workforce.

If you are someone who quickly absorbs new knowledge and has remarkable communication skills, you are an ideal fit.

In this role, you can enjoy the flexibility of working during hours that suit you, all from the comfort of your own home.

Your responsibilities includes

• Arranging sales meetings with potential clients
• Conveying company updates to our existing clients
• Overseeing administrative tasks in collaboration with our sales services.

Given that this is a remote position with adaptable timing, you must practice self-sufficiency and discipline. The salary range is between $3,000 and $6,000 per month. We expect candidates to have "A" Level, diploma, or degree qualifications.

Craft Data-Driven Solutions and Shape the Future of Ticketing

Join Singapore's leading ticketing marketplace, a company with a 30-year legacy of delivering exceptional experiences in the arts, culture, sports, and entertainment industries. As a Business Intelligence Analyst, you'll play a pivotal role in harnessing the power of data to propel our organization to new heights.

Unleash Your Data Expertise

Are you a data maestro with a passion for problem-solving and a knack for translating complex data into actionable insights? If so, we're eager to have you join our team of data enthusiasts. Your expertise will be instrumental in shaping our data-driven culture and driving business success.

Your Impactful Contributions

• Delve into our diverse event portfolio and devise innovative business solutions that resonate with our clients across all industries.
• Cultivate exceptional client relationships, uncovering their needs to deliver tailor-made BI solutions that empower their growth.
• Collaborate with our team of Data Engineers, Analysts, and Science gurus to build and maintain cutting-edge analysis and reporting capabilities.
• Transform data into compelling narratives and insights, captivating stakeholders with your data storytelling abilities.
• Embark on data mining and statistical expeditions, uncovering hidden gems that enhance our business performance.
• Partner with teammates to architect robust data marts and introduce smart, adaptable metric frameworks that supercharge our analytics and streamline our BI processes.
• Team up with cross-functional team members, wielding data as your weapon to solve their business challenges.
• Uphold the highest standards of data quality across all our BI assets, ensuring the integrity of our decision-making processes.
• Drive efficiency and resource optimization through continuous improvement in data processing strategies.
• Champion data democratization across the organization, making data accessible and usable for all.
• Share the benefits of our BI ecosystem with our business users, empowering them to tap into existing reports and insights.
• Embrace change and ride the waves of evolution in the dynamic world of BI, adapting to new technologies and methodologies with enthusiasm.
• Stand as the guardian of our data kingdom, meticulously maintaining our data bible, dictionary, and glossary for all our reports and dashboards.

If you thrive in a fast-paced, dynamic environment and seeks to revolutionize the way data drives decisions in the entertainment industry, we'd love to have you join our team!

Job Requirements

• At least 1-3 years of experience working in a BI or analytics function preferably.
• Good working knowledge on SQL and R/Python to perform data querying, building BI models and conducting data analysis.
• Experience in data analysis and deep-dive analysis
• Strong data visualisation skills using Tableau, Qlik, PowerBI, Microstrategy or other relevant visualisation tools.
• Good understanding of ETL/ELT concepts and their relevant use cases
• Experience in gathering BI requirements and structuring specifications to produce business-relevant datasets and ensure data quality of the dataset.
• Passion for democratizing data effectively to the wider organization for self-serve
• Keenness to innovate and improve the BI process beyond basic reporting, seeking ways to add value so that the organisation can consume data more effectively.
• Strong communication skills, able to collaborate effectively with both sides of the business and technical divide.
• A self-starter mindset who takes ownership and excels in a lean and fast-paced organisation.
• Knowledge of Statistics & Machine Learning is a plus.
• Team Player with the ability to work across a matrix environment in a fast-paced environment and constantly evolving environment.

Perks that Elevate Your Career Journey

• Mentorship and Career Guidance: Receive personalized mentorship and career guidance to fuel your professional growth and aspirations.
• Inclusive and Collaborative Culture: Immerse yourself in an atmosphere of inclusion and collaboration, where diverse perspectives and teamwork drive innovation.
• Regional Network Connections and Opportunities: Expand your network and access a wealth of opportunities through our regional connections.
• Constant Innovation and Discovery Challenge: Embrace a culture of continuous innovation and discovery, where challenges become catalysts for growth.
• Fun and Product-Focused Culture: Enjoy a vibrant and product-focused culture, where creativity and passion are celebrated.

Responsibilities:

• Perform Daily Flight handling assignment
• Monitoring of AC changes and amendment of assignment as required
• Tracking of long transit & layover AC Part A completion / Ac Log Entry
• Updating of AC handover task list

Requirements:

1. Min NITEC or Diploma holder in Aerospace Engineering or equivalent
2. Preferably with at least 1 years of relevant working experience in aviation or related industry
3. Basic computer skill required
4. Knowledge of SAP will be an advantage
5. Comfortable with 12 hours rotating shift work arrangement

Job Description & Requirements

• Conducts daily laboratory analysis of raw materials, quality control stability sample testing, in-process testing, finished products and other related testing.
• Prepare test solutions, volumetric solutions, standardization of volumetric solutions and reference standards.
• Able to plan, schedule and assisting in supervising QC testing for finished product, raw materials & stability products.
• Assist to ensure QC testing of products are completed on time, review / approve test report and able to forward the test reports /or samples to QA when required.
• Able to conduct laboratory investigation when required.
• Ensures and maintains cleanliness and safety of the QC laboratory according to the Good Laboratory Practices.
• Performs routine calibration & preventive maintenance for analytical instrument and report any deviation.
• Assists the QC team in new assigned projects.
• Performs products validation, cleaning validation and method validation.
• Conducts microbiological testing and environment monitoring as backup if assigned.
• Any other ad hoc tasks assigned.

Requirements:

• Minimum Diploma holder in Chemistry / Chemical Engineering / Bioscience / Life Science / Pharmaceutical / QA & QC.
• Some prior experience preferred in QA & QC.
• Preferred to have experience in HPLC, UV, IR, Dissolution tester.

Other information :

• 5 days work week .
• Permanent position with 2 years lock-in period.

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

The Video Cloud department mainly provides quality assurance for all video services related to our video infrastructure. The main supported businesses include Douyin, Xigua, Toutiao, TikTok, Dali Education and other mainstream apps. Multimedia middle platform (Video Cloud) is one of the world's leading video platforms, providing media storage, transcoding and streaming services. We are committed to building the next generation video processing platform and the largest live broadcast network to provide an excellent experience for billions of users around the world. The role of solution engineer requires in-depth understanding of the video cloud business architecture, helping internal/external business parties to deepen product awareness, promote product optimization, and output the best solution in combination with product capabilities. As a technical expert, you will be working closely with the Product R & D team to promote continuous optimization of products, tools, and processes.

1. Responsible for the design and development of video cloud based solutions;

2. Responsible for collaborating with developers and solving the problems encountered by developers during integration with video cloud services as well as the quality issues in the production service process;

3. Responsible for management of suppliers' demands, sorting out the issues in the integration with suppliers, promoting the development and optimization of technical specifications, and reducing service problems;

4. Have overall awareness, help establish a Quality Service (QS) evaluation system, improve the efficiency of problem handling, and effectively promote the resolution of quality and efficiency problems in the research and development process;

5. Organize structural learning points and consolidate developer handbook to form a common knowledge base for the solution team.

Qualifications

1. Bachelor’s degree or above in Computer Science or other related majors, with solid fundamental computer science knowledge, strong logical thinking and learning abilities, and understanding of software design patterns;

2. Good professional accomplishment and self-drive, strong technical enthusiasm, able to continue learning and self-improvement;

3. Hiving excellent data analytical skills, issue identification ability, with prior experience in full-chain data collation and data-related tools;

4. Good knowledge of networking fundamentals and protocols (eg. TCP/IP, HTTP/HTTPS, etc.).

5. Familiar with audio & video multimedia protocol, CDN distribution acceleration, RTC and other technologies is preferred

6. Experience in project management, video cloud related experience or enterprise integration experience is preferred

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Our client is a Global MNC, one of the leading players in the Medical Devices sector. Due to business needs, they are now recruiting an IT Support Engineer (Navision System) to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities Desktop Support Engineer (Navision System):

• Provide support and maintenance for the ERP system.
• Perform programming for e-commerce platforms and participate in website design and development projects.
• Design and develop websites according to specified requirements.
• Troubleshooting and provide training to end user.
• Offer support for implementing new EDI solutions and applications, including developing and maintaining EDI integrations using XML.
• All other ad-hoc duties as assigned

Requirements:

• Minimum Diploma in Computer Science, Information Technology or other relevant field of studies
• Minimum 2 years of relevant working experience in ERP System Implementation and Maintenance

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Reg. No. R22108850 (Chan Mun Mun)

Responsibilities:

• Responsible in the transfer of Bench/Equipment
• Responsible for the setting-up of means and tools required for multiple pilot, repair and production lines with adequate support from the Central Engineering Team
• To conduct and support the necessary interfaces, technical negotiation, follow up on supplier realisation and managing of installation and transfer

Requirements:

• Diploma in Electrical, Electronics or Mechatronics Engineering
• Understanding of engineering drawings, schematics, tool/bench drawings and other technical documents
• Flexible and ability to adapt to quick changing environment
• Ability to work in a system-software integrated test bench environment
• Ability to learn and work with new and diverse technologies

Other information:

• Working Location: Changi
• Working Hours: Monday - Friday, 9am - 6pm
• Company shuttle bus is provided at designated MRT stations

Job Description:

• Act as System Admin for assigned Principals
• Work closely with local IT to ensure smooth system uploads and reporting
• Schedule system reports to relevant stakeholders – COMZ Division and/or Principals
• Sales mapping by customer by Rep for uploading into the different systems
• Weekly and monthly sales overview reports to COMZ management (GM, Biz Unit Managers)
• Prepare monthly sales reports per Principal in excel pivot for COMZ managers to use for their monthly sales performance report to Principals
• Maintaining A&P tracking reports for HPH & Simple
• Maintenance of filing systems for Division’s key documents (Price/Bonus Maintenance forms, Request for Return Notes, sample chits etc)
• Secretarial support to COMZ management team in arranging travel bookings, meeting and appointments.
• Others duties as assigned by management

Job Requirements:

• Diploma in any field

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Job Description for Desktop Engineer 

The Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years’ experience in Windows Desktop support. Position Responsibilities and Functions

a) contact and problem resolution for customer issues.

b) Work with Third Party Vendors to remediate complex AV issues as needed.

c) Provide timely communication on issue status and resolution.

d) Maintain ticket updates for all reported incidents.

e) Install, upgrade, support and troubleshoot , Windows 8.1, Windows 10 & 11 and Microsoft Office & another authorized desktop applications.

f) Should have basic knowledge of Mac operating system, to support Apple pc users.

g) Install, upgrade, support and troubleshoot for printers, computer hardware.

h) Performs general preventative maintenance tasks on computers, laptops, printers.

i) Performs remedial repairs on Desktops Provide first/second level

j) , laptops, printers and any other authorized peripheral equipment.

k) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

l) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

m) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. .

Candidate Required Minimum Qualifications and Skills

i. Bachelor Degree or equivalent in Computer Science or related field. Or Diploma

ii. CompTIA A+, Microsoft Certified Professional (MCP) or better.

iii. Minimum of 18 months’ years of IT experience.

iv. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

v. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.

vi. Proven analytical, troubleshooting and problem- solving skills.

vii. Proven ability to multi-task, effectively determine priorities and meet SLA’s.

viii. Excellent communication relationship-building and internal customer service skills.

ix. Adaptable and flexible in a fast-changing industry and work environment.

x. Willing to work off-hours and weekends when required for projects or emergency support.

Responsibilities

• Responsible for Market Data requirements & analysis for Market Risk (VaR, ES) projects and risk regulatory initiatives like FRTB-IMA
• Come-up with BRD, FSD and other documents like traceability matrix for Historical Market Data backfilling, proxying, historical scenarios (shocks) generation & establishing data mappings across various Risk Factors in Market Data domain
• Collaborate with business stakeholders Market Risk Business, technology team to help finalise requirements and deliver solution.
• Assist with completion of System Integration Testing (SIT), User Acceptance Testing (UAT), application performance testing.
• Prepare and manage technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support
• Responsible for Shell / Batch scripting

Requirements

• Experience end to end technical knowledge and business analysis skills on all key market data modules like Data Sourcing from various market data vendors, Backfilling, Calibration & Historical Scenarios.
• Experience in Historical Market Data Domain to cater to Market Risk requirements for data sourcing from various market data vendors (like Bloomberg, Refinitiv, ICE, MarkIT), backfilling, calibration, proxy & historical scenarios generation for VaR & ES.
• Good Business Analysis experience in data sourcing from various market data vendors, backfilling, curve computation (calibration), proxy, stress scenarios & historical scenarios generation for Market Risk and Regulatory requirements
• Cater to various historical market data requirements for historical scenarios for Murex upgrade
• Extensive knowledge of various market data instruments such as equities, commodities, FX, IR curves, options, volatilities etc.
• Experience in any of EDM/MDM market data product like Neoxam, Asset Control, Golden Source, MarkIT etc.
• Minimum of 7 years of experience in analysing requirements and tracking delivery of IT capabilities
• Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders
• Good problem solving, analytical, synthesis, system thinking and solutioning skills
• Experience in scripting/coding capabilities in either one or more of the following skills: Python, R, Windows batch/Unix shell scripting, java script, SQL, PL-SQL, vendor proprietary language etc.

Position: Process Assurance Analyst

Employment Type: 1-year Agency Contract (Highly Renewable)

Location: Alexandra

Job Objectives:

The Process Assurance Team (PAT) is within Global Market and Enterprise Technology (GMET) organization, supporting bank’s Project, Development and Service Delivery teams to ensure process compliance to System Development Methodology (SDM) process

The team acts as a quality gate for SDM major milestones to ensure entry & exit criteria are met and is responsible to review the quality of the artefacts such as functional & design specification, testing documents and others project deliverables.

The successful candidate will be working with Project and Technical Delivery managers to ensure high quality of deliverables.

Key Responsibilities:

• Establish controls and compliance checks on SDM processes
• Design, formulate and enforce governance & compliance process improvement.
• Conduct quality gate review for SDM major milestones (analysis, design, build, test and deployment)
• Perform walkthroughs and interviews with project and application delivery managers to drive process adherence
• Report findings and provide consulting support in ensuring compliances with procedures
• Aside from day-to-day duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

Key Requirements

• Degree in computer science/engineering or related disciplines
• At least 3 to 5 years of relevant experience in IT process compliance audit, Project Management and Business Process Design
• Excellent written and verbal communication, interpersonal, organization and analytical skills a MUST
• Strong working experience with MS Office (Word, Excel, PowerPoint), MS Visio, MS Project and SharePoint
• Prior experience in IT risk management and security will be added advantage

If keen, kindly forward your CV to [email protected]

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

Do you have business analysis experience, and are you looking for a new opportunity in Singapore? Cognizant is seeking a flexible, full-time Technical Product Owner, and the role comes with an attractive salary and benefits package.

As a Business Analysis Analyst, you will manage end-to-end requirements and implementation from an IT perspective. You will serve as the liaison between business and IT – also between IT and QA, and you will work with an assigned Scrum Team to provide working software that provides value to the business every two weeks.

To give you an idea of how this flexible role would look and feel, here are some of the things you could expect to do:

• Assist the Product Owner with low-level requirements gathering and documentation
• Work with local IT teams to understand existing systems and work with these teams to ensure the systems offer services and stored procedures
• Provide delivery of working software that provides value to the business every two weeks
• Dive deep into solutions and requirements proposed by the business and provide alternative solutions for the business to consider
• Help in conducting UAT and give demos to business users.

To apply for this Software Engineer role, you will need relevant Business Analysis experience and experience in Insurance. You will also require the following:

• Full software development lifecycle experience
• Previous consulting experience in a complex multinational organisation
• Relevant experience in requirements gathering, documentation, report analysis and creation, preferably as a BA/consultant and in a setting with onsite/offshore components
• Experience in the insurance industry/IT services with insurance clients
• Excellent knowledge of the Banking and Financial Services or Insurance sectors.

At Cognizant, taking care of employees is a priority:

• You can pursue innovative career tracks and opportunities here
• You can enhance your professional development through education and dedicated training
• We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

To apply for this full-time Business Analyst job in Singapore, please contact Cognizant today. Please refer any friends or colleagues for this role or direct them to our Careers page on our website.

At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Support project teams in various project phases of projects from planning to delivery. This could entail helping with documentation, minutes, task tracking, etc.

Support the project teams in project related events/meetings, including security clearance and/or project/site clearance for staff and contractors.

Plan, implement, execute and oversee all aspects of an event.

Process purchase orders and perform acceptance, in a timely and accurate manner.

Co-ordinate and work closely with suppliers to ensure timely deliveries of goods and information to internal stakeholders.

Support on related reporting and administrative duties, interface with vendor regarding products and services needed.

Meet project deadlines as assigned. Coordinate and execute meeting logistics and event.

Support new business processes by conducting research as well as drafting credentials and proposals. Participate actively in internal and client meetings, offering knowledgeable observations and suggestions; maintains self-awareness and professionalism to ensure contributions are appropriate.

Maintain self-driven passion and actively develop knowledge of client issues and related industry trends, establish relationships with key opinion leaders, participate in industry networking events and inform team leaders of potential new business opportunities.

Other responsibilities as assigned by superiors.

Working hours 8.30am~5.30pm; Alternate Saturday work 08.30am_12.30pm

Working location : Pioneer and Tuas

This advertisement is for Part Time Operation Support Staff.

If successfully selected, candidate will be deployed in local MOE schools.

Only Singaporeans and PR apply.

Contract Period: 1 May 2024 to 30 Apr 2025.

Options to extend the contract : 1 May 2025 to 30 Apr 2026.

Working Hours:

• Mondays: 8.00am to 1.00pm (excludes lunch break)
• Tuesday and Thursdays: 8.00am to 4.30pm (includes half an hour lunch break)
• About 21 working hours per week (not more than 8 hours per day)
• Service not required on Saturdays, Sundays and gazetted public holidays

Roles and Responsibilities:

Main Scope: To upkeep and maintain the conditions of the two science garden and one eco-planting plots, including the following duties:

• Watering of plants/planting areas.
• Weeding；forking, trimming，pruning, fertilizing.
• Pest and disease-controlling.
• Tending to certain specific plants such as the butterfly plants and caterpillars, including cleaning the tanks where the caterpillars are housed.
• Tidying of planting areas, including sweeping, removal of the resultant debris, dead plants and fallen branches etc.
• Removal and destroying of wild creepers growing along fences, trees, walls, planter beds and the like.
• Any other relevant duties assigned by the School.

Qualifications, Skills and Experience:

• Good knowledge of gardening.
• Passion in gardening.
• Preferably have prior experience in upkeeping gardens in a school setting

This is a 12 months contract assinged to our clients

Work Location:Suntec Office Tower

Salary: $3,500-$4,000

Job Description:

1. Possess a recognised Degree relevant in the service industry.

2. Have at least 3 years of relevant experience in contact centre industry including data/trend prediction &

analysis, self-help migration.

4. Actively making FAQs refinement, recommend CSOs training needs based on customer experience.

5. Fresh graduates are welcomed too (knowledge of Data Analysis)

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:

MindFlex Education Pte Ltd is Singapore's #1 Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with strictly no office politics and no overtime culture.

We are currently expanding and looking for fresh & energetic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to this posting and we would love to get in touch with you!

Job Scope:

- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency

- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp...etc)

(no cold-calling or anything of that sort!)

- Assist clients in shortlisting and recommending suitable tutor profiles based on their criterias

- Coordinate and arrange 1st tuition lesson for clients and tutors

- Follow-up with any necessary administrative support and after-sales service

- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:

- Friendly, Passionate and Energetic Team Player

- Organized and Good Administrative Skills

- Responsible and Strong Work Ethic

- Decent Typing Speed and Computer Skills

- Polite, Patient and Calm Personality

- Able to Commit for Minimum of 1 Year

- Poly & University Fresh Graduates are welcome, no experience required

Salary:

- $2,300 - $3,000/Month + CPF

(Depending on Qualifications & Work Experience)

- Attractive Monthly Team Bonuses ($200-700/month)

- Looking at about $2,500 - $3,700/Month or more after incentives

- Clear Salary Progression, Annual Salary Review (Minimum 10% Increase)

Working Hours:

- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekend

- 9.00am - 6.30pm

- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:

- Fun Working Environment

- Casual Working Attire, Relaxed Setting

- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games...etc)

- Company Meals / Outings / Events / Bonding Activities

- Full Leave Benefits: PH, Annual Leave, Sick Leave

- Strictly No Office Politics / Drama

- Great and Enjoyable Company Culture

- Career Progression and Extremely Low Staff Turnover Rate

- New Bright Hill MRT (Brown-Line) at Doorstep of Office

Others:

- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face

- Signing of Non-Compete contract will be required upon successful employment

We’re looking for a Customer Support Segment Owner to lead the High Value Business and Platform Customer Support team!

Your Mission:

Your mission is to design, build and operate the customer service journey for our High Value Business and platform customers globally. You will be responsible for the operational delivery to this High Value segment, doing all that is needed to ensure the segment has world class support. In this role, you will have the opportunity to build a full service model, to lead real change and, ultimately, to make an impact across the global portfolio of High Value business and platform customers.

Success in this role is measured by resolution, retention of High Value customers & SLA adherence (as well as other metrics). Therefore, the content of the role is dynamic and you will iterate the operating model for the segment in accordance to customer experience metrics and feedback in order to create and deliver best in class service.

In this role you will have to work closely with all teams in CS, and with two non-CS “partners in crime”:

• the Support Product teams, who take care of the Technology solutions for Agents and for the Customers who need support, and also provides deep expertise on analytics
• the other Servicing Operations teams e.g. KYC, to ensure the end to end customer journey is consistent no matter what team is helping them.

Therefore, it is critical in this role to be very comfortable operating transversally, cutting across CS, KYC and Fincrime teams, Product teams, Design, Engineering, WFM, QA etc. It is crucial to be comfortable engaging, influencing and aligning with stakeholders across the company. Furthermore to be process driven, detail focussed and data minded in decisions - with the customer at the heart of all decision making.

Here’s how you’ll be contributing to the team:

• You'll partner directly with the Servicing teams, building key elements of the high value experience, through service design, operational deployment, self-serve support, channels offered, support tooling, workflow management, related ops processes, operational reporting, AI automation. You'll ensure that the solutions built are viable for global customers and are operationalized within our CS teams.
• You’ll be meaningfully moving metrics including case resolution time, % first time resolution, cSAT/Customer Effort Score and our CS cost per transfer as we establish potential pricing models.
• You will work with our Support leadership and product counterparts to build a scalable model that aligns the product approach with considerations of location and language strategy, talent planning, hiring capacity, outsourcing opportunities, specialization and cost modeling while ensuring an impactful product quality feedback loop.
• You will be working cross functionally with business servicing teams around the world to ensure they each have the operational infrastructure to deliver top service to our highest value customers.

This role will give you the opportunity to:

• Solve a truly global challenge - our astonishing growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission
• Be a global leader - as a key part of our global support leadership team you’ll be helping us improve how we do operations, how we develop our people and how we scale globally
• Interact at senior leadership levels across Operations, Product and Business

A bit about you:

Must have:

• You have significant and deep operational experience in Operations or Customer Support (at least 5-7 years)
• You’re not content with the status quo but constantly seek to raise the bar in how we deliver for our customers.
• Leadership in Customer Support: Successful track record in operational leadership roles within the FinTech, Financial Services or Technology industries, working with people and processes as well as products. Demonstrated ability to execute at very high level in a variety of Customer Support-type contexts
• Experience working tightly with Product teams: Track record of working in a product-driven company, in true partnership with Product teams to build the right solutions to the right Support problems.
• Analytical & data driven: Able to build and execute against KPI's and enhance SLAs. Uses data to find insights and solve complex problems.

Great to have:

• Ideally a Singaporean Citizen or Permanent Resident of Singapore
• Transformation: Have led a transformation / optimization of customer operation function(s). Ideally including operating model changes, service design, process automation.
• Scale and multiculturality: Significant experience leading large teams in a multinational setting, across multiple regions and timezones.

Key benefits:

Job Summary:

Provide top-quality service to customers before and after sales and ensure customers’ satisfaction, strengthening client’s relationship.

Responsibilities and Duties:

Client Management Matters

· Serve as a focal point of contact for all customers’ account management matters to ensure efficient and effective project coordination.

· Act as the primary point of contact to clients’ inquiries and provide timely and accurate responses.

· Gather feedback on system operations and collaborate with relevant teams for improvements.

Support

· Address clients’ inquiries and provide comprehensive support to resolve cases promptly.

· Collaborate with the IT team to assist in resolving any system-related issues that may arise.

Project Management

· Work closely with clients to gather project requirements and ensure a clear understanding of their objectives.

· Collaborate with internal teams to develop customized solutions that effectively address clients' challenges and align with project objectives.

Qualifications:

Skills:

· Detail-oriented with strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills.

· Proficient in using project management tools and systems.

· Ability to manage multiple tasks simultaneously.

5 day week @ AMK

Maestro HR

damien lee tian hong

R1106726

16C8462

My client, a prominent player in the Agriculture industry, is looking for an Operations Analyst. The ideal candidate should have experience in international trade and shipping, and has a positive, eager to learn attitude.

Key Responsibilities:

• To carry out post trade contract activities and day-to-day execution of bulk physical contracts concluded by the Trading Team
• Acknowledgment of nomination to buyer and sending it on to shipper ensuring shipper acceptance of nomination
• Informing and coordinating with Trade Finance Team about all new bulk shipments where a purchase of warehoused goods that will be funded by banks are involved as TF Team needs to arrange releases
• Close communication with our Overseas Operations Team for bulk shipments
• Issuing documentary instructions to shipper for timely preparation of shipping documents and follow up on draft documents for checking
• Ensure all information like Dem/Des, documentary instruction or LCs (if required) are in place before loading
• Ensure all drafts are checked and confirmed by buyer and passing on to shipper. Follow up on scanned signed documents and original documents
• Instructing/Appointing cargo surveyors at loading and discharging port(s)
• Creating shipment number in our in-house system
• Create sale invoice and upload all shipping documents
• Ensuring payments from buyers are made in time before shipments arrives at destination
• Managing the payment of suppliers, freight invoices and any other costs
• Preparation & maintenance of shipment files in in-house system and any hard copies if required
• Arrange local or overseas courier to send out original documents
• Updating/Extracting records of shipment plans and supplier call forward plans
• Join weekly execution calls with Overseas team

Key Requirements:

• Around 2-3 years of experience in international import/export trade and shipping logistics
• Experience in bulk shipment experience is preferred
• Established in negotiating documents basis CAD, Bank Documentary Collection, and Documentary Letters of Credit
• Excellent communication and organizational skills
• Fast learner and eager to learn

How to Apply:

Interested candidate, please submit your updated resume in MS WORD Format to: Email – [email protected] or call your Friendly Consultant, Jing Ying (Reg. No: R23115733), at 6590 9935 or WhatsApp 8482 1951 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work

Our esteemed client, a major player in the oil industry, is looking for a Credit Analyst. Candidates with experience in credit analysis within international bank or commodity trading space is preferred.

Key Responsibilities:

• Update the existing credit profiles, manage the on-boarding of new counter-parties
• KYC (Know Your Customer) review of each counter-party
• Understanding of operational and regulatory procedures such as KYC
• Collection and analysis of market data, follow-up of counter-parties in the portfolio, setting-up of credit alerts, and preparation of market analysis reports centered on specific business activity sectors
• Recommendation of credit terms and limits for the counter-parties in the portfolio
• Solvency and Liquidity analysis of counter-parties in the portfolio, preparation of a summary note, proposition of a credit limit and terms

Key Requirements:

• Bachelor’s degree in Business, Accountancy, Finance or equivalent
• Minimum 2 to 3 years’ experience in credit risk analysis
• Working experience in internal bank or commodity trading house is preferred
• Attention to detail and problem-solving skills
• Strong analytical expertise
• Excellent time management skills and ability to multi-task and prioritize work

How to Apply:

Interested candidate, please submit your updated resume in MS WORD Format to: Email – [email protected] or call your Friendly Consultant, Jing Ying (Reg. No: R23115733), at 6590 9935 or WhatsApp 8482 1951 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Responsiblities :

1) To prepare design, calculations and review of structural design

drawings according to clients specification and requirement;

2) Plans and supervise archtectural work progress at site;

3) Liaise closing with the subcontractors on the progress of work.

4) Coordinate with client’s representatives, consultants and sub-

contractors on technical matters.

5) Ensure quality of works is achieved and safety regulations are

complied with

Requirement :

1) Diploma or Degree in Architecture;

2) Competent in Autocad/BIM/Tekla Software ;

3) Proficient in Microsoft Office (Excel / Word / PowerPoint / Outlook);

4) At least 3 years of relevant experience;

5) Good Communication and interpersonal Skills.

5 days – 8.30am – 5.30pm (Mon-Fri)
Nearest MRT : Kallang

Responsibilities

• Solicit and maintain favourable contact with potential and current clients; build and maintain good customer relations
• Develop and execute a sales plan to target key prospective accounts and monitor sales programmes activities; as well as manage clients in the region in accordance with the Group’s business strategies
• Collaborate with other internal departments (finance, operations, product, HR) where necessary to resolve othe client-related matters

Requirements

• Degree / Diploma in Electronics engineering
• At least 2-3 years’ sales experience in semiconductor equipment Engineer background preferred
• Excellent interpersonal skills and good negotiation skills
• Able to work multi-task, under pressure and communicate effectively in a high paced environment
• Able to engage with various levels of staff and management.
• Able to conduct presentation / product demonstrations in a confident / engaging manner.
• Self-motivated, independent with strong interpersonal skills
• Extremely calm and patient personality.
• Able to start work immediately or with short notice

Interested applicants, please email your resume to [email protected]

Candy Teo

EA 01C3135

Reg R1101520

This is a 12 months contract assigned to our client

Work Location : To be confirmed

Salary Range : $5,000-$7,500

Job Description

As an Entry-Level Infra Tech Support Practitioner, you will be responsible for the day-to-day IT Infrastructure Operations.

Your primary skill in IT Infrastructure Operations will be utilized to ensure that the project is completed successfully.

1. Provide technical support for IT infrastructure operations.

2. Ensure that the IT infrastructure is running smoothly.

3. Collaborate with the team to ensure that the project is completed successfully.

4. Troubleshoot and resolve any issues that arise during the project.

5. Ensure that all work is completed within the project timeline.

6. Provide support to the team and ensure that the IT infrastructure is running smoothly.

Top 3 Mandatory skills

1. IT Cloud Infrastructure Operations

2. Full Stack experience (NodeJS, ReactJS)

3. AWS Cloud administrative skills

Certifications

1. AWS Developer associate

2. AWS Administrator SysOps certified

Skills which are good to have / optional

1. Service management

2. DevOps pipeline understanding

3. System integration background

4. Incident Management

5. Problem Management

• Globally Established Reputable Company
• Yearly Career Enhancement
• Opportunities for Advancement
• AL Starts from 14 Days
• Proper Training is provided
• Great Organization to Work In!
• Relevant experience / Class 3 License Welcome!

Job Scope:

• Managing aircraft turnarounds and departure timing
• Monitor offloading and ensuring timely arrivals
• Making decision on adjustments and other load acceptance
• Liaising with pilots, passengers & flight crew and other adhoc duties assigned