Maintenance Engineer

Responsibilities

· Involve in one or more teams in supporting and maintaining systems, up and running smoothly

· Report to the Team Lead/Service Delivery Manager and in fulfilling SLA and KPI in accordance to maintenance contractual agreement

· Operate and thrive in a dynamic work environment where you are required to liaise with both internal and external stakeholders

· Perform routine Preventive Maintenance in accordance with the maintenance instructions / procedures

· Carry out Corrective Maintenance in accordance with the maintenance instructions / procedures, involving fault troubleshooting, diagnosis & replacement of equipment/module/component at sites and/or workshop

· Liaison with procurement and equipment vendors

· Perform 24/7 off-site standby for fault activation after office hours

· Arrange and attend monthly meeting with customers

· Provide engineering services such as engineering reports, supply support, configuration control and management and obsolescence management

· Provide solutions to technical problem associate with electronic systems

· Perform MS Windows / Symantec patching or updating

· Support in Vulnerability assessment and tracking

Requirements

· Diploma in Electronics/Mechatronics/Computer / Electrical Engineering in Windows OS Knowledge or equivalent

· Minimum of 2-3-year experience in a similar engineering-related capacity

· Knowledge in manage network / systems backup & restore

· Servers, Workstations, Fibre optic measurement, Network equipment with CCNA is a plus

· Positive work ethics and team player

· Takes ownership of responsibilities

· Work location at Ang Mo Kio

· Require to travel to sites for work

· Singaporeans Only

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

The Credit Analyst is responsible to provide credit analysis for the Bank’s borrowing clients in the segments covered by Corporate Banking which currently comprised of Aviation, Shipping, Financial Institutions, Middle Market & General Corporates in Singapore.

• Analyze past and current financial statements and performances
• Provide financial models and projections based on reasonable assumptions
• Preparation of reports and projections based on the analysis for credit decision making
• Coordinate with the Corporate Banking team to review financial forecasts and information
• Provide sectorial and industries analysis

Job Requirement

• Minimum a bachelor’s degree in Business or any related discipline
• Minimum 5 years’ relevant credit analysis experience within the Banking/Audit sectors
• In depth understanding of accounting principles and financial analysis skill
• Excellent presentation skills and ability to influence and persuade, multi-task and meet tight deadlines

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R22109561 (Mohammed Firdaus Bin Ellias)

We are seeking a highly motivated candidate for the position of Business Analyst

The successful candidate will be part of a growing dynamic regional team that in charge of Transaction Banking (Cash/Payment Systems). This is a critical system that processes all the cross-border and domestic payments received from our corporate customers in this region. You will be expected to play an important role in ensuring good quality, timely delivery of the system solutions.

Responsibilities:

· Gather, analyse user business process and requirements; verify & validate the requirements and ensure the requirements are document into functional and non- functional specification.

· Work with cross functional teams to analyse and define the integration requirements between modules and interfaces with other systems.

· Perform requirement traceability, identify out of scope requirements and escalate scope creep; review, identify and resolve conflicting, incomplete and inaccurate requirements.

· Deeply review and evaluate IA (Impact Analysis), functional, technical design and specification from business and technical point of view.

· Project status reporting with risk/issue mitigation strategy.

· Manage and resolve issues happened from business requirement or systems solutions.

Requirements:

· Experience in Transaction Banking (Cash/Payment) domain (e.g. CMS, Cross-border payment,etc.)

· Proficient in gathering and analysing Business Requirement, Technical & Functional Specification Design documentation, test case design.

· Strong and patient analytical and problem-solving skills

· Good inter-personnel and communication skills across a wide range of people

· Self-motivated and possess drive, and ability to work independently and a good team player

· Experienced in working with different teams on medium to complex regional channel systems or payment systems will be an advantage.

· Self-motivated and possess drive, and ability to work independently and a good team player

At least 5- 10 years of experience

Interested applicants may submit your detailed resume to [email protected] in MS Word format.

We regret to inform that only shortlisted candidates will be contacted.

EA License No. 01C4394 • RCB No. 200007268E • EA Registration No. R1329705 (Lopez Geraldine Pascual)

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Cluster Educational Support (CES)

You will address short-term requirements across a cluster of centres by supporting educators in implementing educational activities and ensuring the overall well-being of children.

Role & Responsibilities

• Assist educators in implementing developmentally appropriate teaching, learning and caregiving activities aligned with the Starbeam™ Framework
• Assist educators in engaging children during daily learning experiences and activities
• Assist in implementing classroom management strategies to meet the needs of individual children
• Nurture trusting and respectful relationships with children through positive interactions
• Implement the centre’s health, nutritional and hygiene practices according to Star Learners standards and procedures
• Provide routine caregiving practices according to Star Learners standards and procedures
• Any other jobs assigned by the Centre Principals

Requirements:

• Fundamental Certificate in Early Childhood Care and Education
• Ability to communicate effectively and professionally
• Takes initiative, possesses a strong sense of urgency and can prioritize and meet deadlines
• Proficient in MS Office skills
• Integrity in handling confidential information
• Familiarity with administrative work in childcare centres would be preferred
• May need to travel between clusters in the area

At Star Learners, we’ve been providing the highest standards of care and education for our children since 2003. Our literature-based curriculum goes beyond literacy, focusing on 21st-century skills like critical thinking, collaboration and communication. As one of Singapore’s largest wholly-own private childcare brands with 43 centres island-wide, we prioritise quality, accessibility and affordability through the Partner Operator scheme. Our commitment extends to the professional growth of our early childhood educators. Join us at Star Learners, where we’re not just shaping futures, we’re raising heroes of tomorrow.

RESPONSIBILITIES

• Coordinate maintenance tasks for equipment and offer technical support for both preventive and corrective maintenance to ensure optimal functionality and safety.
• Offer technical guidance for preventive and corrective maintenance procedures.
• Ensure meticulous maintenance records are maintained within the designated section.
• Aid in investigating damages or accidents and preparing required reports.
• Collaborate with equipment owners to address maintenance concerns and provide follow-up as needed.
• Perform routine patrol checks to oversee maintenance activities.
• Collaborate with other departments, including those in Japan, on maintenance-related matters.
• Develop, monitor, and regulate work procedures.

REQUIREMENTS

• Minimum Diploma in any technical / engineering discipline.
• Candidates with at least 1 year of maintenance sales support experience is ideal. Fresh Graduates are encouraged to apply.
• Candidate must be comfortable to provide assistance in handling of technicians

Kindly include the following in your resume:

1. Current Salary
2. Expected Salary
3. Availability
4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

1. Incident Management

• To log all incidents (either via phone or email) into the Incident Management System and taking ownership of incidents and service requests from end user and ensure follow up and resolving the tickets within agreed SLA timeline
• Provide 1st level support and resolution to technical issues involving desktop clients, standard and client applications, and hardware issue
• Provide technical service to end users, troubleshooting issues related to personal computers, applications and IP phones
• Perform remote assistance through diagnostic techniques and pertinent questions
• To follow through all the necessary escalation to L2 or 3rd Party hardware vendor and also to Team Lead
• Single point of contact between end-users, next level support until issue is resolved
• To ensure all the information entered into the Incident Management System are accurate and complete

2. Asset Management

• Setup of new desktops and laptops in accordance to organisation policy
• Ensure all desktops / laptops and IT peripherals deployed are in working condition else rectification to be done
• Ensure the accuracy of the asset information such as all are tagged and recorded into the asset database accompanied by necessary form duly signed
• Report any discrepancy of data to Team Lead

3. Desktop Software/Patch Management

• To assist in the testing and rollout of the software / patches to all desktops / laptops
• Work closely and provide technical support to other IT teams as required
• Provide daily /weekly/ monthly update on the progress

4. Job Request

• Understand the user requirement, provide recommendation and solution to the user within SLA
• Provide timely updates on the status of the request assigned

5. Miscellaneous

• Primary support for data centre facility management
• Secondary network support with focus on data point provisioning
• Level-1 network troubleshooting for CCTV and IP Unified communication
• Perform administrative and other tasks as deemed necessary by the Team Lead

Required qualifications:

• Be empathetic and possess a strong focus on customer service
• Possess outstanding interpersonal and communication skills
• Strong knowledge of Windows OS platforms
• Ability to work individually and within a team
• Strong organizational and managerial skills and detail-oriented work ethic

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

HealthHub SG is on an adventure to unify the health journey of our population. With ever-increasing digitization of public healthcare services and a step change in adoption of our digital applications, a unique opportunity has arisen for an Analyst (Analytics & Customer Insights) to translate our X-data and O-data into impactful insights and weave the insights into masterful data storytelling.

In this newly-created role, you will develop BI solutions to understand product usage and customer activity, create and own multiple Product Key Performance Indicators, develop a deep understanding of product health and the customer experience, advance data acumen across the company, and promote strategic decisions through data storytelling. Product managers, product marketers, policy analysts and senior management stakeholders will look to you to understand behaviours across the customer journeys and translate to actionable insights to elevate the citizen experience and outcomes.

As personalisation of content and digital services starts playing an outsized role, the data foundations that you will build for HealthHub will pave the way for our hyper-personalisation ambitions.

Role and Responsibilities:

• Perform strategic and ad-hoc analysis in support of product team members such as: product managers and planners, engineers, UX, design and marketing team members including content strategists and marketing automation specialist
• Develop dashboards and define metrics that inform success for the Product & Marketing Teams
• Identify opportunities in data to accelerate product adoption, retention and engagement
• Help design, execute and evaluate A/B tests to improve the user journey
• Explain trends across data sources, potential opportunities for growth or improvement, and data caveats for descriptive, diagnostic, predictive (including forecasting), and prescriptive data projects
• Explore large, complex, and loosely defined datasets to create actionable insights
• Provide direction for the overall data strategy such as automating the handling of product usage data collection, PDPA compliance of data under management, cookie and privacy management, experimentation tools, A/B testing, etc. which may include working through vendors’ data teams to execute on the strategy
• Operate in an iterative mindset, focused on delivering improvements and value
• Act as a trusted voice of product data and insights in meetings and presentations

Requirements:

• 4+ years of data analysis experience, leveraging descriptive and predictive data techniques
• 4+ years of experience focused on feature and usage metrics, A/B testing, conversion and retention, segmentation, and developing user archetypes and their usage patterns
• 4+ years of experience in analysing & making improvements in the data sets returned in google analytics
• 2+ years of experience supporting product teams
• 2+ years of experience uncovering data insights to form hypothesis, designing product experiments, evaluating results and making recommendations
• Experience working with product analytics tools such as Mixpanel, Amplitude, Heap or equivalent is paramount
• Intermediate Level SQL
• Advanced BI dashboard development using Tableau or Power BI
• Effective communication skills: Regularly achieve consensus with peers, explain complex data concepts to non-technical stakeholders, and provide clear status updates
• Bonus: Experience using Python and R for analysis
• Bonus: Experience with Qualtrics to establish customer feedback loops will be beneficial
• Bonus: Familiarity with the marketing analytics capabilities offered by content management system vendors such as Adobe Analytics, Sitecore Experience Analytics, or similar

Headquartered in Singapore, Actxa Pte Ltd is a deep tech company founded in 2015 that leverages artificial intelligence to create next generation preventive healthcare solutions.

We create evidence-based, personalised health insights in the domains of physical activities, sleep quality, body composition, stress and recovery, heart health and blood glucose evaluation and monitoring.

To improve population health, Actxa establishes worldwide partnerships and research collaborations to develop critical preventive health models to help people avert chronic diseases such as diabetes and hypertension.

We are searching for our next team members to join our growing team.

Actxa is hiring for Technical Sales Support Engineer

Internal Code: ACX001

We are seeking a passionate Technical Sales Support Engineer plays a crucial role in bridging the gap between the technical aspects of a product or service and the sales team.

A Technical Sales Support Engineer is essential for ensuring that sales teams can effectively communicate the technical aspects of a product or service, ultimately leading to successful sales and satisfied customers.

They assist sales professionals in understanding and effectively communicating the technical features, benefits, and capabilities of a product or solution to potential clients.

This position requires a strong technical background, excellent communication skills, and a deep understanding of the product or service being sold.

1. Product Knowledge:

Develop an in-depth understanding of the company's products or services, including their features, functionality, and technical specifications.

Stay up-to-date with product updates and changes.

2. Pre-sales and Post Technical Support:

Collaborate with the sales team to understand customer requirements and challenges.

Prepare and deliver technical presentations and solutions to potential customers.

Provide pre-sales technical support by answering customer queries, addressing concerns, and conducting product demonstrations.

Responsible for the transition from the sales phase to the implementation phase and product launch by working closely with clients and internal teams.

Troubleshoot technical issues or challenges that may arise during the integration process and work to find solutions.

Address technical post-sales inquiries and issues to ensure customer satisfaction.

3. Proposal Development:

Collaborate with the sales, product and platform teams to create technical proposals, including pricing, configurations, and technical documentation.

Ensure that proposals align with the customer's technical requirements.

4. Technical Expertise:

Offer technical expertise to the sales team to help them address customer objections and concerns effectively.

Act as a technical resource during the sales process to build credibility and trust with potential clients.

Provide technical training to customers and sales team members to enhance their product knowledge and sales effectiveness.

5. Competitive Analysis:

Stay informed about competitor products and services, and provide insights to the sales team regarding competitive advantages and disadvantages.

6. Documentation:

Create, maintain and update technical documentation, user guides, product manuals, datasheets, and case studies, to aid in the sales process.

7. Customer Relationship Building:

Build and maintain relationships with key customers to enhance trust and loyalty.

Collect feedback from the sales team regarding customer experiences and technical challenges and provide this feedback to the product development team for continuous improvement.

Requirements

Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Electrical & Electronics Engineering, or related discipline.

At least 2 to 4 years in technical sales and support from industries like, digital health, connected devices, software/cloud services, information technology, or similar industries.

Keen interest in digital healthcare, AI in healthcare, preventive health and wellness, and sports science domains.

Excellent communication and presentation skills with good interpersonal and relationship-building skills.

Sales acumen and customer-oriented mindset.

Ability to problem-solve and can be very resourceful.

A natural tenacity, resilience and determination

Travelling is required for this role.

Benefits

What do we offer?

Fun working environment

Flexi benefits

Employee Wellness Program

Actxa Pte Ltd is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Actxa Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Actxa Pte Ltd.

Your personal data will be processed for the purposes of managing Actxa Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice ( ) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Job Description

• To provide operations support for the smooth and effective operations of the school.
• To maintain the general cleanliness of the school including equipment(s) and workplace.
• To lock and unlock the doors of the classrooms and other rooms in the school.
• To open/close windows and doors of classrooms and other rooms ni the school.
• To open and close the gates, doors of office and other buildings within the school premises.
• To provide logistical support for school events and activities including carrying and arranging furniture, equipment, refreshments, etc.
• To assist ni the preparation of logistics and equipment.
• To help carry stock, furniture, etc.
• To relief other operations support officer.
• To perform any other duties assigned by the Principal, Vice- principals, Operations Manager or any other authorised officer.

Requirements

• Ability ot communicateni simple English.
• Physically and mentally fit.
• Preferably have some working experience ni schools with job scope include cleaning and logistics.

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WE ARE HIRING !! Apply now and make a difference.

Role: Projects Portfolio Support

Job Requisition Number: JR24241

Job Level: more than 10 years of relevant experience (L4)

Location: Singapore

Job Objectives

l The Planning & Management team sits within the Retail & Channels ‘Partner, Transform & Operate’ function in Group Technology & Operations (GTO).

l We provide a range of services to ensure the function performs optimally and effectively, and in alignment with the priorities and strategic goals.

l Working with senior leaders in the function and key partners in the supporting functions, the Planning & Management team aims to drive efficiency & effectiveness across the function, quality execution of portfolio management activities, and structure & align processes regionally.

Key Responsibilities

l Partner with GTO Retail & Channels T&O (GRCTO) teams to identify the pipeline of new initiatives and project notations

l Organize and track the pipeline, capturing data on readiness for approval and other relevant data

l Ensure there is an aligned pipeline view across GRCTO and GTO COO Office

l Maintain and update GRCTO projects approval data and dashboard

l Partner with GTO COO Office and Delivery Teams to organize and track in-flight projects

l Prepare the weekly Management dashboard for projects – Pipeline, In-Flight Projects and Projects Target Delivery view

l Prepare the agenda and partner GRCTO teams for content for the weekly Pipeline Deck Review cadence

l Organize the provision of the current pipeline decks for review by the GRCTO leadership

l Support the Pipeline education & training needs for the GRCTO teams

l Understand the Projects Data Reconciliation (timesheets, investment amounts etc), Project Quality & Process Adherence checks/reports, and prepare the action dashboard for GRCTO teams

l Support special initiatives, management and governance forums & workshops that may arise

Qualifications and Skills Required

l Bachelor’s Degree, with demonstrated working experience in a similar role in Financial Services

l Solid organizational skills including a methodical approach to planning & process, attention to detail and accuracy

l Good sense of risk & issue management, and escalation management

l Able to produce structured and effective presentations

l Proficient in creating presentations using the Microsoft suite of software

l Able to handle multiple priorities, maintain standards and deliver with quality under tight timeframes & pressure

l Highly self-motivated, autonomous & pro-active, and a collaborator & team-player with flexibility to take on special initiatives that may arise

l Excellent written and verbal communication skills

l Comfortable with engaging senior management.

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Working Location: Kent Ridge

Working Hours: Mon - Fri, Office Hours

Salary: Up to $2800 (Salary commensurate with experience)

6 months contract

Job Responsibilities:

• Prepare and issue collaterals such as scrolls and transcripts
• Support event (e.g. Commencement) preparation such as data preparation, logistics and updating of the commencement website
• Manning commencement mailbox, hotline and enquiries
• Assist in commencement registration for graduates and guest ticket matters
• Assist in events
• Provide logistics support
• Man hotline(s)

Job Requirements:

• GCE A Level and above
• Good command of written and spoken English
• Organised and able to work well under pressure and can adhere to tight deadlines
• Teamcplayer with good problem-solving and critical-thinking skill
• Goodcadministrative skills
• Proficient in Microsoft Office applications, i.e. Ms Word, MS Excel, MS Powerpoint
• Exposure to Photoshop, Canva or other applications will be an advantage
• Service-oriented and positive attitude

Interested candidates, please forward a copy of your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment

Details:

• On Job Training Provided

• Eligible candidate may be sponsored for:

1. Diploma in Info-Communication under reputed Polytechnic

2. Internationally recognized IT Certificates in Deskside, Network and Security

Responsibilities

• Ensure desktop environment standard apps are patched regularly
• Perform root cause analysis, network problems, troubleshooting performance issues and hardware failures
• Prepare, install and configure technologies and applications to ensure support on operating system and platforms of company assets
• Prepare IT status reports

Requirements

• Minimum Nitec in IT preferred
• At least 2-3 years of relevant working experiences
• In-depth understanding of Windows desktop operating system (Win7, Win10..etc)
• Knowledge of Microsoft Active Directory, Exchange Server, O365 and Windows Server, DHCP, DNS, Networks, Antivirus, endpoints encryption, PC hardware and software, basic knowledge of Windows networking, Printer and smartphone
• VIP Support experience (advantage)

What we seek to accomplish together:

• Proactively 'hunt' for potential malicious activity and incidents across the environment using advanced threat network and host-based tools adopting Mitre Attack Framework.
• Perform hunting for malicious activity across the network, endpoint, and Critical Assets.
• Create hunting hypothesis and perform IOCs & TTPs based threat hunting and share reports with the management weekly on the findings, misconfiguration, use case development and provide suggestions for counter measurement.
• Expertise in hunting, managing, and writing detections using logs from Endpoint Detect and Response solutions like Carbon Black EDR, CrowdStrike EDR & Cortex XDR etc.
• Research on different TTP's for ATP Threat groups which are used by attackers during the sophisticated Cyber-attacks.
• Collaborates with technical and threat intelligence team to provide indications and warnings and contributes to predictive analysis of malicious activity.
• Perform cyber security threat hunting & detection activities with specific focus on countermeasure Tactics, Techniques and Procedures (TTPs)
• Contribute to the tuning and development of security information and event monitoring systems (SIEM) use cases and other security control configurations to enhance threat detection capabilities.
• Familiarity with threat modelling, development of attack plans, performing manual & automated Ethical Hacking, & develop proof of concept exploits.
• Evaluates new security technologies and products and performs engineer-level work and analysis to determine if solutions should be pursued.

Additional Details:

• It’s a client serving role – there will be KPIs and SLAs expected on role service tasks.
• Location Serangoon/One North

Requirements:

• Degree in Computer Science, Information Systems, Engineering or equivalent
• At least 3 years of IT security experience in areas of risk management, network security
• Must have: GIAC Continuous Monitoring Certification (GMON), GIAC Information Assurance Certified Intrusion Analyst (GCIA), GIAC Information Assurance Certified Incident Handler (GCIH).
• Self-motivated with the ability to work independently and as a team member with minimal direction
• Strong interpersonal and stakeholder management skills
• Good written and communication skillsDegree in Computer Science, Information Systems, Engineering or equivalent
• Singapore Citizen only.

• Maintaining contacts with airlines, trade, industry and government bodies to keep abreast of information and economy/market developments
• Manage daily shipping co-ordination of shipments by air, sea (export/import/3rd party/local delivery)

Requirements:

• GCE O Level and above
• At least 2 years of working experience as Sales admin

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities :

• Provides onsite support to users with good customer satisfaction for main and off-site;
• Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure;
• Helps to maintain or improve the overall image of the support team;
• Level 1 & 2 level trouble shoot and problem resolutions;
• Provide technical and operation support;
• Work to reach service level target;
• Break/fix for patches, software distribution and preventive maintenance;
• Managed the media and documentation related to the equipment supported;
• Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities;
• Install the inventory scanning agent upon any new asset;
• Deployment/cloning/Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer);
• Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning; Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository

Requirements:

• Excellent communication and inter-personal skills
• Meticulous, analytical and able to communicate effectively
• Able to work independently with minimum supervision
• Diploma/ITE graduates in Computer Science/Electronics/IT or equivalent
• Experience in related field for 1-2 years
• Relevant experience in supporting PC/notebook hardware, network printer, MS Win 2K vista and standard software and Outlook client, desktop setup, wireless, Active directory, printer setup, Outlook client, basic TCPIP troubleshooting, VPN setup/ troubleshooting

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Minimum 1 years experience in service desk or helpdesk environment
• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Role Overview:

We are looking for a Business Development (BD) and Student Support Coordinator who is passionate about international education and has a strong drive to identify and pursue growth opportunities for our organization. This role involves a combination of business development and student support responsibilities, making it ideal for someone who thrives in a dynamic environment.

Key Responsibilities:

Business Development:

• Identify and pursue growth opportunities for the organization, including expanding our partnerships and market presence.
• Negotiate contracts and partnerships with universities, service providers, and other relevant stakeholders.
• Identify and approach potential sponsors to secure financial or in-kind support for our events and programs.
• Provide regular updates and reports to sponsors, demonstrating the impact and value of their sponsorship.

Student and Visa Support:

• Serve as a primary point of contact for students during their study abroad program.
• Coordinate pre-departure orientations, assisting students with visa applications, travel arrangements, and accommodation in Singapore
• Provide on-site support to students, addressing any issues, emergencies, or cultural adjustment challenges.
• Facilitate regular check-ins and organize social events to foster a sense of community among study abroad students.
• Liaise with local partners, universities, and service providers to ensure students' needs are met.
• Provide emergency support and assistance to students during critical situations.
• Maintain communication channels with students, ensuring their safety and well-being are prioritized.
• Actively engage with parents regarding the progress and updates of students under 18 and offer our courses/ services
• Help students with payment-related matters, ensuring a smooth financial process.
• Collaborate closely with our partners in Singapore to streamline operations.
• daily oversee the administrative aspects of the student visa application process and ensure the service team is working within timeline
• Review visa application documents to ensure accuracy and completeness.
• Collaborate with educational institutions and relevant authorities to address visa-related inquiries and issues to ensure ensure comprehensive submissions.
• Provide support in resolving any visa-related challenges or issues faced by students.

Eligibility:

- Fast and detail-oriented individual with a proactive mindset.

- Possesses exceptional customer service skills and patience.

- Capable of working independently in Singapore.

- Able to be highly responsive on phone and provide on-ground office support.

Perks:

- Year-end bonus.

- Fully funded overseas trip at least once a year to Southeast Asia, Australia, or the UK.

- Work-from-home flexibility

Job Type: Full-time

Salary: $2,500.00 - $3,500.00 per month

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay
• Performance bonus

Work Location: Hybrid remote in Singapore 018916

Expected Start Date: 01/04/2024

Job Responsibilities:-

• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Provide prompt and accurate feedback to customers
• Refer to internal database or resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure the systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Maintain jovial relationships with clients

Job Requirements:-

• Diploma in Engineering (Electrical & Electronic, Computer Science, Telecommunication,
• Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help
• Desk Technician or similar role.Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Castlery is looking for a Financial Planning & Analysis (FP&A) Senior Analyst to join our Finance Department.

We are seeking an experienced and self-driven FP&A Senior Analyst to navigate the complexities of financial operations and projects within our dynamic environment. The role will work closely with senior stakeholders across the group to shape and define Castlery's financial strategy.

The ideal candidate will not only be an expert in identifying and modelling key business drivers but will also be an influencer, capable of garnering buy-in from executive to departmental levels, ensuring that our strategic financial planning aligns with business objectives and delivers tangible outcomes.

Key Responsibilities

Reporting and Analysis:

• Collaborate with the Accounting team to streamline month-end closing and enhance reporting processes, ensuring accuracy and adherence to financial policies while upholding data integrity.
• Develop monthly management reports including detailed profitability analyses and business insights across various markets, channels, and products, offering clear explanations of variances to aid in performance enhancement and support stakeholders in data-driven decision-making.
• Perform ad-hoc forward-looking analysis such as project evaluation and benchmarking, delivering insights for strategic initiatives and operational improvement.

Planning and Business Partnering:

• Conduct thorough identification and analysis of key business drivers, incorporating risk assessments and market fluctuations to ensure precision in strategic financial forecasting.
• Lead cross-functional collaboration in the financial budgeting and forecasting process, challenging validity of assumptions.
• Serve as a strategic partner, challenging the status quo to enhance operations and financial outcomes to drive efficiency, while also guiding critical decision-making processes.
• Synthesise complex financial information and deliver clear, impactful financial presentations for reviews and stakeholder meetings.
• Review and track the progress of initiatives against strategic targets, ensuring that the organization stays on course to meet its objectives.
• Lead initiatives to optimise finance processes, harnessing BI tools to enhance data effectiveness and transparency, thereby streamlining efficiency across financial operations.

What You’ll Need:

Educational and Professional Qualifications

• Hold a Bachelor's Degree in Business/Finance, with professional accreditation (ACCA, CPA, or equivalent) advantageous.
• Minimum of 4 years of FP&A experience, preferable at least 4 years from a private company setting includuing experience from a big 4 auditor.

Industry Experience

• Experience with US and Australian business operations within Retail, E-commerce, B2C, and/or Logistics sectors would be advantageous.

Technical Skills and Personal Attributes

• Demonstrate proficiency in managing large data volumes and using analytical skills to inform strategic financial decisions, while considering the wider business context.
• Must have expertise in ERP systems (e.g., Oracle Netsuite) and proficiency with BI tools (e.g., Microsoft Power BI) for comprehensive data management and analysis.
• Exhibit strong communication skills for clear financial explanations to business leaders and robust stakeholder management.
• Collaborative team player within the finance department and in cross-functional teams, fostering a cooperative and productive workplace.
• Self-motivated and able to excel independently in a fast-paced business setting.

What we promise

Our first promise - the ride of a lifetime

You’ll be joining a company in its most exciting phase; we’ve proven our product market fit, and with the growing online penetration of furniture, we’re now focused on hypergrowth. You’ll have a front-row seat in witnessing the growth of our customer-base and organisation at a global-level.

Our second promise – a place to thrive

We’re building a company that has people as one of the company’s core pillars for success. It’s our mandate to help every employee perform to their highest potential so that they can do the very best work of their lives here, at Castlery.

We’re committed to our employees’ growth, and continuously strive to ensure our employees are set up for success through their journey, starting with an excellent onboarding experience, and carrying over into emphasis on personal and professional development.

Castlery strives to maintain a psychologically safe, transparent, and flexible work environment to enable our people can perform at their best level and believes in partnering our employees to raise that level as they grow with us.

Responsibilities:

• Handling PC support, Laptop, Outlook, Windows, Mac
• Software and hardware troubleshooting
• Support on desktops, notebooks, printers, scanners hardware components
• Responsible for providing excellent support and timely service
• Rectify simple IT fault like cleaning of disk drives and jammed laser printers
• Install and uninstall of software from desktop PCs and laptops
• Any other ad-hoc tasks as assigned

Requirements:

• Minimum NITEC in any discipline
• No experince required
• Singapore Citizen only
• Training and certification provided

Responsibilities:

• Oversee and ensure the optimal performance of on-premises cloud environments, including hardware, software, network, and storage components.
• Lead and contribute to projects focused on infrastructure improvements, deployments, and migrations, ensuring they meet business requirements and timelines.
• Implement and maintain security measures to protect data and infrastructure, adhering to industry best practices and compliance requirements.
• Monitor, analyze, and optimize infrastructure performance for maximum efficiency and reliability.
• Serve as a key point of contact for troubleshooting advanced infrastructure issues, providing timely and effective solutions.
• Work closely with IT, security, and development teams to ensure infrastructure supports the organization’s applications and services.
• Stay informed of emerging technologies and trends in cloud computing and infrastructure management to drive continuous improvement and innovation.

Requirements:

• Minimum Diploma / Degree in Information Technology / Computer Science or equivalent
• At least 2 years of relevant experience in cloud infrastructure environment
• Good communication and interpersonal skills.
• Experience in Azure is a plus.
• Passionate and detailed oriented.

Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.

EA License Number: 17C8690

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.