The Business Analyst modifies, enhances, or adapts existing or proposed systems within an organisation with the purpose of improving business efficiency and productivity. He/She plans activities involving the examination and documentation of technical requirements for new solutions to be created and user needs analysis. He/She analyses the feasibility of new systems and enhancements to existing systems, translates technical requirements into system specifications and writes test cases. He/She develops documentation and guides for the use of new or enhanced systems.

He/She is open-minded and innovative in exploring new and alternative solutions to optimise systems. He/She can engage and support others in the team, and readily put forth his/her ideas in a clear and compelling manner.

Critical Work Functions and Key Tasks

Identify business needs

• Liaise with stakeholders to identify business needs

• Conduct in-depth analysis of the business requirements specifications and feasibility studies on possible solutions

• Support the development of business cases defining potential benefits, solutions to increase efficiencies of business processes and associated risks

Analyse business processes

• Support the review of existing business processes to identify opportunities

• Develop alternative solutions to streamline processes

• Evaluate the viability and feasibility of possible improvements to processes

• Support the development of recommendations to increase efficiency of processes

• Develop reports and strategic analysis of business processes

Translate business requirements into technical specification

• Determine optimal means of meeting needs and requirements

• Translate business requirements and user needs into functional specifications

• Collaborate with developers to ensure requirements are incorporated into system design

• Function as the liaison between users and technical staff throughout the solution implementation cycle

• Work with relevant stakeholders on user acceptance testing

• Verify that business requirements are incorporated into the design

• Manage risks associated with solution integration

Faciliatate change management

• Support the development of change management plans

• Develop technical documentation and training materials

• Conduct user training to facilitate adoption of new systems

• Act as a point of contact for users regarding complex queries

Manage projects

• Schedule activities to drive deliverables toward meeting the overall project plan

• Work with users, technical staff and management to determine and resolve issues associated with project implementation

• Review work at critical milestones with team leader or sponsor to maintain their commitment and support

• Provide timely and accurate project progress information

Requirements / Qualifications

• Bachelor degree in IT, Computer Science, Information Systems or equivalent
• At least 8 years of relevant working experience
• Good 8 years of knowledge of Scrum and Agile frameworks and methodologies
• Strong analytical, planning, organizational, problem solving and conflict resolution skills
• Excellent communication and presentation skills
• Self-motivated, ability to work under tight project deadlines
• Domain knowledge in healthcare applications is an added advantage

Job Description:

The Business Operations Analyst role requires the incumbent to interact across business functions both within and outside the Business Operation Division, to support overall development and execution of key business processes and Strategy roadmap within Ingram Micro. Involve in business unit initiatives to increase operational efficiencies.

Key focus will include:

• Drive projects for ASEAN HK for all the Program Rollouts based on 3 Year Strategic Roadmap.
• Ability to work for the core objectives with country Senior Leaderships and Regional IT Teams.
• Ability to drive projects and being able to articulate Internal Applications and processes.
• Design and transform business requirements into solutions.
• Steward the development and implementation of efficient and effective processes, by being the process owner of the order-to-cash process and by working closely with Finance, Procure-To-Pay, Supply-Chain-Execution process owners, both within Singapore and ASEAN, working with Regional and Global teams.
• Organize and manage all analytical reporting activities for Business Operations division to provide accurate information about sales, procurement, warehouse and vendor management and the performance of the company in the most efficient way.
• Champion of Internal ERP System and other subsystem (included but not limited to EDI and E-commerce, B2B, B2B2C) remediation and new deployment through business requirement assessment, in collaboration with P2P, FIN and SCE process owners.
• Have solid understanding of Order to Cash Processes in Distribution Industry and be able to articulate business inputs into requirements and work with Technical teams and local country business to achieve operational efficiencies.

Major Responsibility: Business Operations and Data Analytics

• Establish, continuously evolve consistent Business Operations and Reporting to support better intelligence and decision making.
• Work with business operation and BU to collect, analyze, and evaluate data to track business operation performance and important developments related to operation. Develop appropriate metrics and build and automate dashboards to monitor business performance
• Drive execution of new business tools & workflow adoption rates, whilst identifying best in class deployment strategies & tactical plans.
• Actively participate in cross functional teams to evaluate adoption of new business models set or transformation of old models
• Actively participate in key data driven projects across the business, provide insight using BI to assist formulating business plans.
• Good Hands on and Understanding for Reporting and Power BI: Understanding on Query Languages (SQL, MS Access)
• Understanding on Automation (SQL Stored Procedures, SSIS, APIs)
• Reporting/Data Visualization Tools (Excel, Power BI, etc.)

Major Responsibility: ERP Champion

• Lead ASEAN business Projects by working closely with business teams. Prepare requirement documents, liase with Regional Teams and help business to manage the projects and move them to closure.
• Coordinate with other functions super users to seek optimized deployments, agree common utilization tracking & best practices.
• Develop Project training plans, plan and organize new program trainings for BU.
• Coordinate with Global ERP / IS teams to ensure correct business alignment and milestones are achieved.

Major Responsibility: PMO (Sub Region & Global Initiatives)

• Working closely with Business Operations to continuously improve business processes.

Requirements:

• 5 years project execution experience, with strong background of IT markets with Master’s degree.
• Ability to execute the IT Roadmap and work with Senior Leadership to execute the Business demands.
• Have prior experience on Distribution Industry business processes.
• Strong interpersonal & communication skills, with the ability to communication across all levels within a global organization, proving balanced and objective statements, with strong negotiation skills
• Proven ability to resolve complex problems with minor leadership direction, apply pragmatic judgment in remediation solutions & execution
• Self-motivated with a team spirit, sets realistic & achievable goals, objectives & timelines
• Cross culturally aware to adjust influencing & negotiation skills without compromising to the objective
• Advanced analytical skills with high attention to detail
• Highly adaptable in a fast-paced environment, ability to transition from Strategy to Hands-On mentality to deliver success criteria.

Position

This position is for the new Loan strategic program, named LOANSCAPE. It is multiyear program. The program targets to:

· Build a new platform to interconnect investors, lenders and clients on syndicated markets

· Build a digital platform for clients and investors

· Manage large lender pool deal, different loan format, institutional investors and multi-product

· Increasing agility lead by more focused and structured transactions

· Implement solution aligned with regulatory requirements (Basel IV, IFRS 9).

The solutions are built in Paris and in Singapore.

In a challenging and multicultural environment, we seek a Senior Business Analyst to join our Core Banking IT Department (CBI), in charge of the International Core Banking System.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of the IT project and support teams as well as the ability to work on multiple projects concurrently. The candidate will need to develop a good understanding of both IT systems and business processes.

Main responsibilities

· Work with business user to draft and finalize requirements

· Analyse and document existing business processes and operating models and provide solutions w.r.t. target architecture considering specific future business needs.

· Design solutions and write functional specifications and solutions in collaboration with technical IT specialists.

· Testing the developed applications and follow up on fixes.

· Ensure delivery of fully tested products/features on-time and with quality up to production.

· Maintain up-to-date required quality documentations & train end-users.

· Provide support to test, diagnose and resolve application issues.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project teams located in Paris. The candidate will need to have and keep developing a good understanding of both IT systems and business processes.

Qualifications and Profile

This position requires around 8+ years of relevant experiences in corporate financing domain with focus on designing and delivering IT solutions.

Mandatory skills:

· Holding a diploma/degree in accounting, finance or IT.

· Excellent knowledge of corporate & investment banking and different financial products including but not limited to Syndications, Participations, Commercial Loans, LC, Guarantees, Discounting, Factoring etc.

· Experience in all phases of the IT system development life cycle like design, implementation, testing, deployment and support.

· Experience working in Agile development methodology.

· Hands-on experience with BDD framework and UML.

· Comfortable working with SQL database queries.

· Experience with Microsoft Office tools.

Advantages:

· Any certification for Business Analysts e.g. ECBA, CBAP, PBA etc.

· Any experience in project management or in a functional lead role

Other Professional Skills and Mindset

· Solid analytical and problem solving abilities

· Very good organization skill with attention to details

· Willing to work on new topics and to collectively propose innovative solutions.

· Proactive with team player mindset

· Hands on and versatile with capability to effectively interact with technical team

· Proficiency in application project management

· Strives to deliver the solution in the most effective and timely manner

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Business Analyst for new IT system implementation and on-going feature enhancements

Role and Responsibilities:

· Elicit business requirements from external and internal stakeholders via policy and requirement discussion sessions.

· Manage demand from multiple stakeholders and able to control, balance and agree upon a controllable delivery scope.

· Conduct user requirement scoping, and analysis, involving functional, integration, and non-functional requirements.

· Work closely with technical solution teams to assess feasibility, propose solution options and recommendation to address business and operational needs.

· Deliver functional design including workflow analysis, prototypes, business logic flowchart and interface mapping.

· Communicate clearly and concisely with technical design, development, test, and operations support teams on the requirements scope and functional design details to ensure that the final product accurately addresses business needs.

· Provide requirement and functional design clarifications to delivery team members throughout the delivery process.

· Plan and conduct internal UAT based on business workflow and user scenarios.

· Plan and conduct training to end users, and internal support teams as required.

· Support post-production deployment verification for any product feature release.

Requirements:

· Degree in Computer Science, Information Technology, Management of Information Systems or related discipline.

· Minimum 8 years IT system implementation experience with hands on experience in Software Development Life Cycle

· Excellent analytical skills, able to understand and articulate business problem statement and use cases concisely

· Self-motivated and able to take direction and work resourcefully, quickly, and independently

· Capacity to perform under pressure to handle difficult situations and issues swiftly

· Ability to build good working relationship at all levels

· Experience in Healthcare domain is preferred

We are looking for a Systems Engineer to help build out, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis.

System Engineer

Primary Responsibilities:

• Providing system support, maintenance, troubleshooting and resolving IT technical issues.
• Involve in project implementation, planning, testing and commissioning.
• Generate documentation, tests plan, service reports and RCA
• Prepare, update and deliver regular project status updates

​Qualifications and Skills Required:

Technical Skills-

• Diploma/Degree in Information Technology IT/Telecommunication/Computer Science or equivalent.
• Strong knowledge of networking concepts like Firewall Configuration, Switch Configuration, WAN, LAN and VLAN Troubleshooting, Network Tracing, DNS, DHPC, IPsec etc.
• Familiar with Cloud Technologies and IT security policy would be an advantage
• Familiar with Windows Server OS and database MSSQL
• Basic knowledge in IP Telephony & VoIP System (TCP, UDP, RTP etc) will be an advantage.

Essential Skills-

• Well organized team player with good interpersonal and communication skills.
• Excellent analytical skills and high level of aptitude.
• Independent, passionate, resourceful and able to work with minimum supervision.
• Training will be provided.
• Able to start work immediately or with short notice.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

Job Description

As we continue to expand and drive innovation, we are seeking a dynamic and experienced IT Project Manager cum Business Analyst to join our team in Singapore. Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or other Project Managers in various aspects of project management, including:

• Crafting proposals and quotations, and skillfully negotiating with clients.
• Managing project implementation plans and budgets.
• Defining project deliverables at each milestone.
• Vigilantly monitoring progress and taking proactive measures when needed.

Requirement Elicitation and Analysis: Collaborate closely with Clients, product owners, stakeholders, and end-users to gather, analyze, and document detailed business requirements, user stories, and acceptance criteria. Translate business needs into actionable tasks for the development team.

User Story Creation: Translate business requirements into clear and concise user stories that outline the who, what, and why of each feature or functionality. Craft user stories with well-defined acceptance criteria that are understandable by both technical and non-technical team members.

Cross-functional Collaboration: Act as a liaison between the development team and business stakeholders. Facilitate effective communication and collaboration to ensure a shared understanding of requirements and project progress.

Quality Assurance: Oversee QA/QC activities to ensure successful and timely project delivery, aligning precisely with client expectations.

Documentation Guru: Prepare a variety of project documentation, including Minutes of Meeting, Requirement Specifications, Design Specifications (or Understanding Documents), Training and User Manuals, Release Notes, and Project Status Reports.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: Minimum 3 years’ experience in the IT industry is preferred.
3. Softskills: Excellent communication, problem solving, time management and critical thinking skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint, MS Teams), Jira.
5. Attitude: You're organized, meticulous, always approach tasks with a positive attitude, and work well.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

As a Programme Coordinator for NUHS@Home, you will play a vital role in the coordination and management of our patients' care. We're looking for people with new ideas and a can-do attitude. People who are willing to think outside the box and embrace innovation. People who never give up and are always striving to improve. If you're a proactive problem-solver who is passionate about healthcare and wants to be part of an exciting new home hospital service, we want to hear from you.

Responsibilities

• Involve in the planning, assessment, and monitoring of our program to ensure that we are providing the best possible care to our patients.
• Perform system duties for patient admission, discharge and transfer.
• Coordinate with multi departments across NUHS to schedule appointments and/or manage bed requests.
• Coordinate with external vendor to arrange for transport e.g. ambulance and courier of logistics.
• Manage logistics such as consumables and homecare bags, and participate in the management of stocks to ensure that we always have what we need to provide excellent care to our patients.
• Opportunity to contribute your ideas and suggestions for improving our services and processes.

Requirements

• Diploma in any discipline
• Computer literate
• Be willing to work outside of working hours (E.g. weekends and/or public holidays)
• Able to cope with and work in a fast paced environment
• Must be a good team player with positive work attitude and able to work independently
• Prior knowledge/working experience in a hospital setting is an added advantage

The Senior Analyst, Corporate Planning play a critical role in supporting the development and execution of the organization's strategic initiatives. The responsibilities will span from data management, conducting detailed analyses to providing valuable insights that contribute to informed decision-making. The role requires a strong analytical mindset, attention to detail, and the ability to collaborate effectively across departments.

Core Responsibilities

Strategic Analysis:

· Conduct thorough analysis of market/industry trends, dynamics, and competition to inform strategic planning.

· Provide data-driven insights for developing mid to long-term strategy.

Strategic Project Support:

· Support the execution of strategic projects by providing analytical support, conducting research, and preparing presentations for senior management.

· Assist in the development of scenario planning models to assess the potential impact of internal and external factors on the organization's strategy.

Performance Management:

· Design and implement Key Performance Indicators (KPIs) to monitor and evaluate the group's performance, including operational efficiency. Provide regular reports on KPIs and performance against strategic objectives.

· Identify areas for improvement and drive the implementation of enhancements to improve organizational efficiency and effectiveness.

· Analyse data to identify trends, risks, and opportunities for improvement.

Cross-functional & Business Unit Collaboration:

· Collaborate with different functions, departments, and business units to gather relevant data and insights for strategic planning and initiative.

· Foster strong relationships with key stakeholders to ensure alignment with corporate goals.

Education & Experience

· Bachelor's degree in business, economics, engineering, statistics, or related field

· At least 5+ years of experience in corporate planning, data management, analytics, project, and performance management, preferably in a fast-paced and dynamic business environment with a regional presence.

· Highly analytical, strong critical thinking, systematic, and problem-solving skills, with strong initiative to navigate uncertainties.

· Excellent stakeholder engagement and communications skills (written and spoken), with the ability to convey complex information to diverse stakeholders.

· Ability to work independently, handle multiple projects in a fast-paced environment, and negotiate & collaborate effectively.

· Proficiency in both English and Mandarin is highly preferred, due to our strong presence in China.

Experience in automation testing of Wealth Management applications

Knowledge on automation tools like selenium, cucumber, Junit & java

Analyze the Requirement documents and prepare Test Scenarios and Test cases

Execute test cases and raise defects

Co-ordinate with Business Analysts / Tech Leads for issue resolution

Co-ordinate with Business users for UAT execution

Knowledge in Testing tools Quality Center, Jira, etc.

Manage stakeholders' expectations across UAT business functions within and outside Project teams

Lead the daily operational function for WM UAT team

Act as E2E point of contact for UAT testing during E2E testing lifecycle

Coordinate E2E UAT testing across different teams, units, systems

Write test cases, execute test cases

Deals with complex and highly variable issues

Collaborate with client leads and development teams and partners with business users across multiple vendors, various locations

Help manage the user acceptance test cycle from concept through to implementation

Good team player with strong communication and problem-solving skills

As a System Engineer, you must be armed with the determination and fervor to conquer the all the obstacles. This position is suitable for those who yearn to thrive and enjoy analyzing and solving complex problems. If you get that warm, fuzzy feeling in your stomach when you figure out how to overcome obstacles, this may be the perfect role for you.

Responsibilities

• Responsible to deploy and Maintaining Server (Windows or Linux) deployed in Cloud Infrastructure
• Ensure that all OS, software and cloud services are up to date to support the cloud infrastructure
• Provide support related to customer issue with the Cloud Infrastructure.
• Work closely with IT security to monitor privacy and develop incident-response procedures

Requirements

• At least 2 years of hands-on experience in Microsoft Server Administration or Red Hat Linux Administration
• Have at least one server certification (with the same level or higher) E.g. :Microsoft Certified Solutions Associate (MCSA);
  Red Hat Certified System Administrator (RHCSA)
• Familiar with Infrastructure technology such asLinux : Nginx, Apache, Linux Repo, Squid;
  Windows : Windows AD, DNS, WSUS, IIS
• Linux Background, have RHEL Certification or RHCSA Cert with at least 3 years+ experience in Linux
• A good understanding of networking will be preferable: TCP/IP, IP addresses, HTTP, DNS
• Knowledge of some basic security concepts (User Management, OS Hardening)
• Good communication skills
• Has experience in AWS (EC2, VPC, S3, RDS, Load Balancing, Route53, VPC Private Link) and/or Azure (VM, VNet, Storage Account, Azure LB, Azure SQL, Private Endpoint) will be preferable
• Candidate with scripting skills (Powershell, Bash, Python, NodeJs, etc), will be extra value.

Job Summary

We are seeking an experienced and innovative Data Analyst to join our Greater China Reseller Operations Team, to provide actionable insights derived from sophisticated datasets. The ideal candidate will excel in redefining data into actionable insights, utilizing an integrated approach of analytics, has an eye for continuous improvement (dashboard building, automation and scripting), and machine learning methodologies. In this role, you will work closely with GC Leadership team to identify opportunities to tackle complex problems, drive data-driven decision-making, and contribute to the strategic direction of our business analytics initiatives.

Key Qualifications

• 5+ years of practical experience in a data science role, preferably in a business analytics setting.
• Skilled in the use of statistical tools and programming (including Python, SQL).
• Proven experience with machine learning libraries and frameworks.
• Strong understanding of data structures and algorithms, as well as database management systems.
• Excellent problem-solving abilities and experience in hypothesis-driven statistical testing.
• Proven track record in operationalizing models and integration into business processes
• Experience with Operations Research and optimisation techniques is a plus.
• Strong knowledge of supply chain processes including demand planning, inventory management, and logistics preferred
• Demonstrated skill in data visualisation and communication tools (e.g., Tableau).
• Ability to translate complex data insights into actionable business strategies.
• Exceptional communication and collaboration skills, with a track record of successful cross-functional collaboration.

Description

Your role includes detailed analysis of sophisticated datasets to discover trends and forecast outcomes, which will craft strategic initiatives. A crucial part of your job will be to not only articulate these predictive insights to senior leadership with transparency but also to operationalize these models, ensuring they are integrated optimally into business processes for real-world applications. The PAC RO team is the key operations liaison with Apple’s Reseller Partners and works with our partners to ensure that the supply chain run as efficiently as possible, in order to improve sell through across the fastest growing region globally. Join us as we blaze new grounds and grow our footprint.

Education

Master’s degree in Data Science, Statistics, Computer Science, or a related field.

Additional Requirements

Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

As an Institution Business Analyst, your role will be to support the facilities under the cluster in strategic planning, integration, data analytics and developing new innovations in enabling technology to support hospital operations with people management.

Roles and Responsibilities:

Strategic direction

• Direct cluster-focused HIT solutions while enabling required alignment to IT technological governance, cybersecurity and strategic direction
• Support Institution Director in strategic IT planning and management that will address both cluster and institution’s imperatives and be aligned with national HIT directions
• Enable and drive innovation and process improvement in institution and cluster's projects to steer towards transformational change for better outcome

Workplan budgeting

• Collaborate with GCIO and Institution Director to identify IT strategic needs and projects for the cluster and consolidate into the workplan
• Input on high level pre-project assessment and feasibility studies to program
• Plan upcoming projects in conjunction with various stakeholders to ensure synergies for deployment
• Evaluate and prioritise cluster-specific projects for implementation to finalise projects for the work plan

Oversee project approval and delivery

• Manage stakeholders to obtain approval for projects from users
• Collaborate with Program and Project Delivery Teams to determine and manage project requirements and implementation approach, implementation details including technical knowledge, project staffing headcounts, project man-day costs for work plan
• Review risks to ensure that projects are completed on time, meeting requirements and within budget
• Conduct prioritization of projects in work plan and adhoc projects
• Oversee KTLO operations in institution to ensure that SLAs are met
• Oversee the cluster and institution portfolio of projects that projects are delivered according to plan (cost, quality, time) with program teams
• Manage vendors contracted for project delivery or KTLO operations together with program teams

People Management

• Identify the necessary competencies and domain experience required for project delivery and maintenance & support functions
• Determine resource allocation matters such as headcount, location deployment of project teams
• Foster better cooperation, communication, knowledge transfers and competency development amongst cluster, institutions and delivery teams
• Provide supervision to delivery resources dedicated to clusters, which includes providing day to day directions of tasks, review and approval of administrative claims and leave approval

Cluster and Institution Outcomes and KPIs

• Formalise SLAs with cluster and institution users
• Manage and report cluster and institutions portfolio for project development and maintenance & support activities to CIO
• Track KPIs and ensure compliance with target ratings
• Oversee and manage cluster and institution IT audits
• Participate in cluster and institution IT governance, workgroups, hospital operations and project steering committees
• Oversee set-up / participate in cluster / national exercises (e.g. BCP, JCI, DR exercise/ mass casualty/ emergency planning)
• Review relevant cluster policies and procedures (e.g. research data policies)

Qualifications/ Requirements:

• Possess a degree in Computer Science, Computer Engineering, Information Technology or any other relevant discipline
• At least 5-7 years of relevant working experience
• Able to write approval / project funding paper for submission
• CITPM / PMP certification will be an added advantage
• Excellent problem solving skills with good written/communication and interpersonal skills
• Possess strong organisational and customer service skills and able to lead and work with cross functional teams
• Experience in healthcare industry is an added advantage

Omnicom Group invites applications for the position of IT Support Analyst, a crucial role supporting a rapidly growing agency. Reporting to the IT Market Lead, this role involves technical support across various office areas, emphasizing expertise in IT strategy execution, new technology adoption, and efficient system management.

Role of the IT Support:

• Execute IT strategy and goals, managing multiple projects and technologies simultaneously.
• Stay informed about new technologies within company guidelines.
• Ensure high availability of systems, enhancing efficiency through continuous process improvement.
• Demonstrate a strong understanding of information security principles and practices.
• Deliver solutions for new requirements and address technical issues in existing systems.
• Oversee projects end-to-end, collaborating with teams across different time zones.
• Perform ad hoc duties as assigned.

The Ideal Candidate:

• Highly motivated self-starter with energy to thrive in a demanding business and IT environment.
• Effective team player with the ability to work well with remote team members.
• Extensive technical services experience, including technical operations, solutions, and standards.
• Strong interpersonal and communication skills, with a customer-focused approach.
• Advanced decision-making and problem-solving skills, adept at navigating obstacles.
• Organize and manage local projects to completion.
• Stay updated on technology trends driven by a deep-rooted personal interest in technology.
• Detail-oriented while maintaining focus on the big picture.
• Thrive in fast-paced and rapidly changing environments.
• Handle difficult personnel situations with discretion, professionalism, and respect.
• Collaborate effectively with IT leadership across the region.

What's In It for You

• Join a world-class team.
• Work with the latest technology used organization-wide.
• Enjoy a fun, fast-paced work environment with numerous perks.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent. Diploma holders with the right experiences will be considered.
• Minimum of 3 years’ experience in IT.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proven experience in IT support roles, preferably within the advertising and media industry.
• Strong knowledge of hardware, software, and networking systems.
• Familiarity with industry-specific software and tools used in advertising and media production is a plus.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills to collaborate with diverse teams.
• Experience with Windows and MacOS operating systems.

Job Description:

1. Provide on-going application support and be involved in various stages of the SDLC with lead project teams.

2. Perform user requirement analysis for enhancements to existing systems.

3. Evaluate potential solutions and make recommendations to resolve business problems.

4. Involvement in the system integration testing phase prior to implementation.

5. Liaise closely with business users and build good rapport.

6. Liaise closely with project teams on test case reviews, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.

7. Support the team in defining change requirements, tracking and documentation.

8. Provide application maintenance support (certain activities may occur after office hours).

9. Liaise closely with interfacing systems users and support teams on routine support issues or enhancements.

10. Assist team in Change Approval Board and Pre-commissioning preparations.

11. Front users in problem investigations and resolutions.

12. Review Vendor SLA reports.

13. Create/Update SOPs.

14. Support transition phases from project to operations.

Requirements / Qualifications:

1. Successful track record in service management, user and vendor management (good to have).

2. Experience in MS Windows environment & application support.

3. Strong analytical skills and ability to work independently.

4. Experience in healthcare industry is an added advantage.

5. Degree in Computer Science, Computer Engineering or equivalent.

6. Experience in SAP FICO is an added advantage.

To be part of the Prefessional Services Team as Business Analyst in implementing our e-Financial Services solutions. To participate in requirement gathering and analyst, and preparing documentation using UML to accurately capture the user requirements and analyse results.

Be expected to work with the development team in managing or expectation and in ensuring the solutions meet the user requirement, including preparaing test cases and analysing the rest results, and assisting the team in the SIT and UAT. As a secondly role, will be expected to assist the pre-sales activities to support the Financial Solution Practice Team.

Requirements:

· Minimum 3 years of demonstrated work experience in the IT industry

· Candidates with specific business experience and/or related experience in banking domain in the area of Credit Process, Collateral Management, Risk Management, Capital Markets and /or Basel II will be advantageous

· Experience in end-user support, including the prioritization and rationalization of new support issues, business requirements analysis, functional unit testing and facilitating user acceptance testing (UAT)

· Must have superior written, presentation and verbal communication skills, analytical and project management skills.

· Must possess a solid understanding of information technology and have the ability to conceptually relate technology to a business' needs.

· Competence in data modeling, rapid applications development, or process re-engineering is a plus.

· Must be able to work under a fast pace environment with tight deadlines.

· Has experience with large-scale projects, ongoing production support, software banking/financial applications.

Job Responsibilities:

• Work closely with the Manager and other team members to ensure that projects are delivered on time and within budget.
• Attend client meetings and ensure that project timelines are on track (e.g., setting agendas, taking notes, following up on action items)
• Identify potential project risks and collaborate with other team members in developing contingency plans to mitigate them
• Collaborate with the development team to ensure that project requirements are being met and that any issues are addressed in a timely manner
• Communicate project status updates to clients and team members
• Being proactive in ensuring client requests are attended to
• Establish and offer competitive prices to customers.
• Negotiate purchase pricing with suppliers for competitive advantage.

Job Requirements:

• Must possess a Diploma or Bachelor’s Degree, preferably in Chemical engineering / Chemistry / Material Science
• At least 1 year of working experience in relevant fields
• IT savvy and knowledge in MS Office and SAP
• Persuasive and Negotiation Skills
• Cost Management Techniques
• Listening and communication skills
• Customer Oriented Management

Job Responsibilities:

• Manage customers on forecasting and ordering
• Analyse Price trends and forecast for account
• Increase new customer account for Business Growth
• Perform cold call activities
• Follow-up on leads with new customers
• Service and maintain existing customer account
• Handle customer request and queries (e.g. short-time orders, etc.)
• Identify and respond to customer needs
• Establish and offer competitive price to customers
• Prepare and issue Sales Quotation using SAP
• Maintain inventory level for customer orders and optimise delivery
• Negotiate purchase pricing with suppliers for competitive advantage
• Undertake task/project assigned to achieve Organisational objectives.

Job Requirements:

• Must possess a Diploma or Bachelor’s Degree in Chemical engineering/ Chemistry / Material Science
• At least 5 years of working experience in relevant fields
• Understand customer requirements and propose suitable solutions
• IT savvy and knowledge in MS Office and SAP
• Persuasive and Negotiation Skills
• Cost Management Techniques
• Listening and communication skills
• Customer Relationship Management

Salary: Up to $4,500 (depends on qualification and experience)

Job Resposibilities ( 1 year contract for this position)

• Performing lab-scale and pilot-level compounding of new polymer / filler systems.
• Ÿ Performing injection moulding to prepare the test specimen for plastic testing.
• Ÿ To conduct polymeric material testing.
• Ÿ To maintain and upkeep test data, injection moulding process parameter, and all related documents.
• Ÿ Ensures that lab machinery is operated following established processing, quality, safety, and housekeeping procedures.
• Ÿ Cleans and prepares machinery for efficient changeovers and subsequent compounding & injection moulding process.
• Ÿ To conduct polymeric material testing.
• Ÿ To maintain and upkeep test data, injection moulding process parameter, and all related documents.
• Ÿ Trouble-shoots processing problems to ensure production of quality products.
• Ÿ Keep complete and accurate of process records.
• Ÿ Assists routine maintenance of machinery & auxiliary equipment.
• Ÿ Maintains surrounding work area according to established housekeeping standards.
• Ÿ Complies with established safety policies and procedures.
• Ÿ Any other responsibilities as and when assign by your superior due to changes in organization or business direction.
• Ÿ Undertake task/project assigned to achieve Organisational objectives.

Job Requirements

• Diploma in Science or Engineering.
• Ability to work independently in laboratory with minimum supervision.
• Good team player and willing to collaborate with different stakeholders to achieve common goals
• Able to work under fast-paced environment.
• Ability to prioritize tasks based on urgency
• Fresh graduate is welcomed

You will be part of a dynamic team working on continuous improvement of PSA application platform-based systems. Key responsibilities include:

• managing vendors for day-to-day system support
• designing and developing system/mobile solutions to enhance business processes and digitalization objectives
• engaging key stakeholders on process design and optimization, integration with PSA systems and industry partners
• performing data support to engineers to ensure data quality and integrity for analysis and visualization
• project management, vendor management and work collaboratively with key stakeholders to ensure quality delivery with corporate governance.

Requirements

• Degree in System Engineering, Software Engineering or other ICT related fields
• Passionate about system development, process re-engineering and exploration of new technologies
• Keen in developing project and vendor management skills
• Enjoy internal and external stakeholder engagement and management
• Good analytical and problem-solving skills

Senior/I4.0 Analyst – Composite Metro & Process Optimizer

As an Industry 4.0 (I4.0) Analyst at Micron Technology, Inc., you will report to the Smart Manufacturing and Artificial Intelligence organization. The team defines, drives and delivers end to end smart manufacturing solution, integrated across functions of the business. The team will investigate applying industry-leading the best methodologies in automation, AI and machine learning to enhance Micron’s product development, business and administrative processes across the company.

Responsibilities and Tasks

• Conduct diagnostic and understand gaps and areas of improvement in current Composite Metro solutions and ways of working
• Work with PDE, Data Scientist, System Architect and Composite Metro end users to design & define requirements and analyze information, production interdiction that related to the adoption of Composite Metro for Smart Manufacturing
• Ensure optimization and standardization of tools and processes leveraging central team business partners to allow I4.0 solutions to be scaled sustainably across Micron Backend sites
• Develop business case, including impact validation approach, ROI of potential solutions and prioritize & propose projects for implementation
• Lead projects and activities that will require the coordination, support, and management of resources from global teams
• Provide expert functional and process guidance on system interfaces and capabilities
• Use metrics and performance data to understand opportunities for improvement

Qualifications

• At least 5-7 years of work experience in Assembly & Test and Post Wafer Fab (PwF) Process & Equipment Engineering or similar operations functions, good knowledge in High Bandwidth Memory (HBM) production is preferred
• Familiar with Composite Metro solution development, systems and solutions for high volume and high mix production environment
• Good interpersonal skills with demonstrable ability to effectively lead and present to small and large groups
• Proven ability to work multi-functionally with peers, senior and mid-level management
• Peer leadership and relationship management skills
• Strong analytical and problem-solving skills
• Highly organized and ability to remain flexible to the changing business needs

Requirement

• B.S/M.S Degree in Science, Computer Science, Industrial Engineering or any other engineering discipline with extensive programming exposure

About Micron

As the leader in innovative memory solutions, Micron is helping the world make sense of data by delivering technology that is transforming how the world uses information. Through our global brands — Micron, Crucial and Ballistix — we offer the industry’s broadest portfolio. We are the only company manufacturing today’s major memory and storage technologies: DRAM, NAND, NOR and High Bandwidth Memory. Our solutions are purpose built to demonstrate the value of data to unlock financial insights, accelerate scientific breakthroughs and enhance communication around the world.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position

This position is for one of International Trade Business strategic programme aiming at providing innovative IT solutions to the front, middle and back offices in order to maintain position as a worldwide leader in international trade finance offering.

It is a multi years programme started in 2019 covering:

• Integration of systems with blockchain based trade and commodity finance platforms such as Komgo/Konsole/MarcoPolo and Trade Finance Registry
• Building a robust platform to support Global Commodity Trades
• Automation of processes through AI platform and usage of RPA

The solutions are jointly built in Paris and Singapore.

As your main responsibility, you will design, develop and document IT solutions, with a focus on the integration of Trade Finance applications (Finastra software product) into the enterprise application ecosystem.

You will ensure the performance of the delivered products and adherence with bank policies.

Main responsibilities

In close interaction with the projects stakeholders, you will

• Liaise with IT business lines for clarification and understanding of requirements.
• Draft functional specifications and solutions in collaboration with technical IT specialists and present functional aspects/impacts of changes/evolutions to the stakeholders.
• Customize the application, develop document templates and advices.
• Prepare test cases, conduct functional and non-regression tests.
• Deliver fully tested products on-time and with quality up to production.
• Support the technical development team on functional aspects.
• Provide Level 3 support and production roll-outs.
• Handle multiple projects at the same time.

Qualifications and Profile

Education

• Minimum degree holder in Accounting, Banking & Finance or Information Systems.

Functional Skills

• Around 3 years experience as a business analyst in banking/international trade finance domain.
• Knowledge with trade finance products like documentary credits/collections and guarantees.
• Proficient in analysis, functional design/specifications, testing/QA and presentations.
• Around 2 years experience working in Agile/Lean environment.
• Around 2 years experience working with software vendors.
• Knowledge with Fusion Trade Innovation (Finastra product) is a big plus.

Technical Skills

• Practical working knowledge of SQL.
• Practical working knowledge of application design tools such UML.
• Practical working knowledge of automated testing tools Selenium and HP ALM/UFT.
• Efficient working with Microsoft Office tools.

Other Professional Skills and Mindset

• Solid analytical and problem solving abilities.
• Good written and oral communication skills.
• Very good organization skill with attention to details.
• Strong perseverance and diligence towards attaining goals and effective time management.
• Willing to work on new topics and to collectively propose innovative solutions.
• Proactive.
• Team player mindset.
• Understanding and respect of cultural diversity.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Responsibilities

• Serve as the principal advisor to Customer’s business systems involving the security of the operating unit’s IT Systems.
• Perform security related statistics assessment, recommendation and reporting
• Develop and maintain baseline security standards (BSS) for servers, databases, network devices and monitoring tools
• Plan, schedule and conduct periodic BSS compliance assessment against servers, databases, network equipment and monitoring tools
• Fronting of Security Audit
• Lead in investigations, identification and managing risks, into Medium to Low Information Security incidents and threat.
• Escalate Critical/High Security incident to Incident Manager and support incident manager in the investigation.
• Oversee resolution of security related incident
• Monitor, analyze, recommend and follow through the appropriate action for security vulnerabilities and patches
• Project Advisory on IT Security and Compliance
• Administration and Control of Privileged Accounts Access Authentication Systems
• Participate in Cyber Security activation and Disaster Recovery exercise
• Perform verification, validation and risk assessment of report generated from Vulnerability Assessment and/or Web Application Penetration Test
• Expected to be attached to customer’s site as and when required.

Job Requirement

• Bachelor Degree or Diploma in Electronics, Computer Engineering or related disciplines.
• At least 3 years of relevant experiences in a cyber security setting.
• Possesses relevant experiences with any of the following:
• Vulnerability Assessment, IDS/IPS configuration/monitoring, Firewalls, TCP/IP packet analysis, Log analysis, and understanding of exploiting vectors
• Familiar with information security requirements/ standards across various industries.
• Working knowledge of best practices for incident response, network architecture, current networking technologies, security requirements, features of networks and applications, Cyber Security trends and related security issues.
• Relevant certifications such as CISSP, CISA will be advantageous

Responsibilities

• Monitor third party security feeds, forums, and mailing lists to gather information related to the client through automated means

• Produce intelligence outputs to provide an accurate depiction of the current threat landscape and associated risk through the use of customer, community, and open source reporting

• Produce actionable intelligence information for delivery to colleagues and customers in the form of technical reports, briefings, and data feeds

• Review vulnerabilities advisories

• Review and process threat intelligence reports

• Perform detailed investigative works into all traffic anomalies against established, historical baselines of individual agencies. Reviewing and profiling the events of all monitored clients

• Assess each event based on factual information and wider contextual information available

• Review, propose and generate reports to automate or reduce low value event escalations

• Build rules and intelligence to detect such threats and proliferate to all monitored networks

• Implementing and devising detection method of such threats in our security operations through SIEM Rules, DB scripts etc

• Perform periodic analysis of security events, network traffic, and logs to engineer new detection methods, or create efficiencies when available

• Supports the development of tactics, techniques, and procedures in providing proactive threat hunting and analysis against the available information sources (e.g. Netflow, DNS and Firewall logs, etc.)

• Assist the Security Analysts with the investigative works

• Prepare training programme for Security Analyst and conduct knowledge sharing sessions for Security Analyst

• Fulfil Change Requests, Service Requests and respond to internal / external enquiries with regards to detection Use Case

• Any other tasks as assigned

Requirements

• Degree holder with at least 5 years' of experience in related field and capacity

• Prior experience working in a Security Operations Centre (SOC) or Computer Emergency Response Team (CERT/CIRT)

• Possessed deep interest in open source research and critical thinking / contextual analysis abilities

• Investigative and analytical problem solving skills

• An understanding of the current vulnerabilities, response, and mitigation strategies used in cyber security

• Related professional cyber security certification, such as GCIA, CEH, will be preferred

• Experience with intelligence analysis processes, including Open Source Intelligence (OSINT) and closed source intelligence gathering, source verification, data fusion, link analysis, and threat actor

• Ability to research and characterize security threats to include identification and classification of threat indicators

• Monitor third party security feeds, forums, and mailing lists to gather information related to the client through automated means
• Produce intelligence outputs to provide an accurate depiction of the current threat landscape and associated risk through the use of customer, community, and open source reporting
• Produce actionable intelligence information for delivery to colleagues and customers in the form of technical reports, briefings, and data feeds
• Review vulnerabilities advisories
• Review and process threat intelligence reports
• Perform detailed investigative works into all traffic anomalies against established, historical baselines of individual agencies. Reviewing and profiling the events of all monitored clients
• Assess each event based on factual information and wider contextual information available
• Review, propose and generate reports to automate or reduce low value event escalations
• Build rules and intelligence to detect such threats and proliferate to all monitored networks. Implementing and devising detection method of such threats in our security operations through SIEM Rules, DB scripts etc.
• Perform periodic analysis of security events, network traffic, and logs to engineer new detection methods, or create efficiencies when available
• Supports the development of tactics, techniques, and procedures in providing proactive threat hunting and analysis against the available information sources (e.g. Netflow, DNS and Firewall logs, etc.)
• Assist the Security Analysts with the investigative works
• Prepare training programme for Security Analyst and conduct knowledge sharing sessions for Security Analyst
• Fulfil Change Requests, Service Requests and respond to internal / external enquiries with regards to detection Use Case
• Any other tasks as assigned

Requirements

• Degree holder with at least 5 years' of experience in related field and capacity
• Prior experience working in a Security Operations Centre (SOC) or Computer Emergency Response Team (CERT/CIRT).
• Possessed deep interest in open source research and critical thinking / contextual analysis abilities
• Investigative and analytical problem solving skills
• An understanding of the current vulnerabilities, response, and mitigation strategies used in cyber security;
• Related professional cyber security certification, such as GCIA, CEH, will be preferred.
• Experience with intelligence analysis processes, including Open Source Intelligence (OSINT) and closed source intelligence gathering, source verification, data fusion, link analysis, and threat actor.
• Ability to research and characterize security threats to include identification and classification of threat indicators

Main responsibilities

As a Support Analyst, you will be part of Run Control Tower team which is a gatekeeper for Production stability & quality as well as Support Practices across CBI Subdomains. Strive for continuous improvement in order to improve the quality of service regarding Produciton matters.

The Run Control Tower has two main functions:

- Gatekeeper for the production stability & quality

- Responsible for the support practices across CBI Subdomains

The main streams of its activities are to:

- Design the processes, methodologies, define and control their operational implementation (requests, incidents, problems, intprods, changes, knowledge)

- Supervise the production activities (with reporting, governance and operational management)

- Coordination transversal IT events and operations (WIP, DRP, Crisis, Obso projects, Security topics sustainability)

- Control the transition from project to run (ORA/ CAB/ Frozen Periods/ Payment Setup)

We have a strong collaboration and proximity on daily basis with support, dev and IP and DRP teams.

We are also in touch with CAGIP and GIT production process owners and security referent and the different production communities.

We work to develop and standardize the practices accross CBI so we report on our progress and solutions to the CBI board and have our heart set on communicating as widely as possible on our assets and results.

We globally handle all transversal topics which help to set boundaries to production activities and to improve the production reliability.

We handle around 2 daily communications, 3 weekly reportings, 1 monthly reporting for the CBI management, 4 monthly business reports.

We also manage the CAB, WIP, DRP, ILSI activities with some oncall activities.

We are finally responsible for the CBI Run Portal.

Strong points:

Challenging mission which help to develop strictness, agile methods and precision in the communication

Ensures a good visibility from the management and all CBI colleagues

The collaboration with support & dev teams allow to develop IT and production knowledge

It a long running mission (stable for 3 years)/ Home working 2 days by week/ Human and contstructive context

Improvement axes :

Need to structure the information for all CBI team

Need to bring more and more visibility

Need to propose initiative to develop digital solutions and assets

Need to save workload by optimizing and automatizing RCT activities

Need to strengthen the way to perform in parallel run and project tasks

CBI colleagues and management expectations:

Be the point of contact on each run process to give advice on method and good practices

Ensure a strong proximity with support teams on daily basis to help on incident management, tickets data quality and to remind deadlines on incident reports and problem follow up. Bring visibility with reportings on production health and risk exposure, Sustain change preparation and prod stability.

Provide impact analysis and roadmap visibility and every transversal event (whenever it is a punctual operation, a WIP or a security exercise). Help to develop CBI production knowledge. Propose global action plan to secure the production and enhance its reliability

Expected level of knowledge and mindset:

- Good knowledge on ITIL processes and a 3 years’ experience in the IT (change management and CAB administration/ incident management/ resolution communication and coordination/ able to challenge an incident report/ Problem follow up/ Production risk analysis)

- Knowledge sharing minded (wiki + procedures + training + self-learning video)

- Good communication

- Will to understand the production need and to propose a suitable solution

- Dynamic mindset interested in clarifying situations (impact analysis, process and rules definition, roadmap with roles and responsibilities) for other people

- Be able to perform regular concise executive summaries

- be reactive

Techno:

- Jira + Service Now

- Full Office suite with an ability on iconography usage and pivot table

- SQL developer (simple and joined queries)

- PowerBI (data refresh, report generation and new indicators building).

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599