Job Responsibilities

i. Data Analysis and Visualization:

• Collaborate with cross-functional teams to gather, clean, and analyze engineering data.
• Create interactive and insightful reports and dashboards using Power BI to provide actionable insights to stakeholders.

ii. Full-Stack Development:

• Design, develop, and maintain end-to-end solutions and applications that integrate with engineering data systems.
• Build, test, and deploy scalable and secure applications using a variety of programming languages and technologies.

iii. Data Integration:

• Integrate engineering data from various sources into a centralized system.
• Ensure data accuracy, consistency, and reliability.

iv. Custom Solutions:

• Develop custom applications and tools to address specific engineering needs and challenges.
• Collaborate with engineers to identify opportunities for automation and optimization.

v. Reporting:

• Prepare technical documentation, user manuals, and guides for developed applications.
• Provide regular updates and reports on project progress.

vi. Collaboration and Support:

• Collaborate with engineering teams to understand their requirements and provide technical support.
• Stay updated with the latest technologies and best practices in data analysis and full-stack development
• Interface with site-based Project Teams and provide engineering and Data Analytical support.

vii. Commercial and Technical Documentation

• Develop Strategies, Methodologies and Plans for Assurance and Scope Management
• Prepare Engineering Reports and Review Templates / Terms of References
• Develop Project Optimisation Plans

What We Expect of You

• Bachelor’s degree in industrial engineering or related field.
• Proven experience in data analysis and visualization using Power BI or similar tools.
• Strong full-stack development skills, including proficiency in languages such as Python, JavaScript, SQL, etc.
• Experience with database management systems (e.g., SQL Server, MySQL, PostgreSQL).
• Familiarity with cloud platforms (e.g., AWS, Azure) is a plus.
• Familiarity with Networking and Excellent problem-solving and analytical skills.
• Strong communication and teamwork abilities.
• Detail-oriented with a commitment to data accuracy.
• Ability to manage multiple projects and meet deadlines.
• Client Facing and able to communicate upwards and downwards.
• Ability to work unsupervised and manage a small team.
• Proven Project Management Capabilities.
• Ability to develop Documentation such as
• Execution Strategies
• Proposals – Commercial and Technical Content
• Excellent interpersonal, networking, and communication skills
• Organized, meticulous, and has a good sense of time management.
• Proactive and problem-solving attitude
• Independent and a team player
• High interpersonal skill with positive attitude and mindset

What We Can Offer You:

• Excellent corporate culture
• Friendly and supportive team
• Working with multinational and multicultural team
• Fun working environment
• Career development and opportunity
• Open and transparent communication

In Brunel, we have built a truly sustainable and durable business model: connecting specialists to exciting career opportunities, supporting the development of these careers, and offering fair and equal employment.

Job Descriptions

• Administers and participates in payroll processing activities for various payroll groups including the preparation, processing and balancing of payroll.
• Ensures all information received from data interfaces and manual data sources is uploaded to the system without error.
• Utilizes internal or external payroll technologies for payroll processing activities.
• Administers and processes payroll according to internal procedures.
• Ensures payments are calculated and paid accurately and timely; ensures proper calculation of taxes and deductions.
• Provides customer support to the sites including any off-cycle or replacement payments needed.
• Reviews the information prepared for general ledger entries and other accounting and financial reporting activities associated with payroll.
• Participates in the review and preparation of data necessary for the filing of payroll related tax returns and miscellaneous withholding forms.
• Completes year end process including year end adjustments, year end tax statements and review of year end tax filing information.
• Serves as an internal and external resource on payroll related inquiries.
• Participates in continuous improvement projects and initiatives; supports the development and maintenance of payroll process documentation.
• Ensures compliance with internal controls on payroll systems and compliance with tax and other payroll related legislation.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Job Description:

• Ensures payments are calculated and paid accurately and timely; ensures proper calculation of taxes and deductions.
• Provides customer support to the sites including any off-cycle or replacement payments needed.
• Reviews the information prepared for general ledger entries and other accounting and financial reporting activities associated with payroll.
• Participates in the review and preparation of data necessary for the filing of payroll related tax returns and miscellaneous withholding forms.
• Completes year end process including year end adjustments, year end tax statements and review of year end tax filing information.
• Serves as an internal and external resource on payroll related inquiries.
• Participates in continuous improvement projects and initiatives; supports the development and maintenance of payroll process documentation.
• Ensures compliance with internal controls on payroll systems and compliance with tax and other payroll related legislation.

Experience:

• 3-5 years of relevant work experience required.
• - Manage Time and Attendance (eTime)
• - Handle all Payroll Transactions (well-versed in ADP & SAP)
• - Payroll Processes documentation
• - Prepare Reports to stakeholders (monthly and annual)
• - Ensure all Payments are made in timely
• - Reconciliation (monthly and annual)
• - Submitting of govt claim eg: Nsmen claim, childcare leave claim, etc
• - Finance accrual
• - Other tasks assigned by Manager

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R23117785 (Lok Ding Hann)

Job Description:

• Administers and processes payroll according to internal procedures.
• Ensures payments are calculated and paid accurately and timely; ensures proper calculation of taxes and deductions.
• Provides customer support to the sites including any off-cycle or replacement payments needed.
• Reviews the information prepared for general ledger entries and other accounting and financial reporting activities associated with payroll.
• Participates in the review and preparation of data necessary for the filing of payroll related tax returns and miscellaneous withholding forms.
• Completes year end process including year end adjustments, year end tax statements and review of year end tax filing information.
• Serves as an internal and external resource on payroll related inquiries.
• Participates in continuous improvement projects and initiatives; supports the development and maintenance of payroll process documentation.
• Ensures compliance with internal controls on payroll systems and compliance with tax and other payroll related legislation.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

My client is a risk and assurance company, supporting the maritime sector. This role will support RFx activities and negotiations, and supporting Global Category Managers with tactical procurement activities.

Job Description:

• Support RFx activities and negotiations
• Identify, develop, execute and monitor strategic sourcing
• Assist in improvement of Procurement governance, documentation, and P2P processes/system
• Track and support contract renewals, vendor performance management, and supplier audits
• Support Global Category Managers in tactical procurement activities
• Analyse spend data
• Track and report savings
• Assist in market benchmarking exercises and research
• Active support and collaboration with local and regional stakeholders for project implementations
• Provide new ideas and innovative solutions to the team

Requirements:

• Bachelor Degree
• Prior working experience in Procurement, Logistics or Supply Chain roles

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Our client, a highly reputable organization, is seeking a Principal IS analyst.

Job Description

• Lead requirements gathering and analysis, and translate business requirements to system specifications.
• Manage the entire development lifecycle of enterprise-wide projects, including tender specifications preparation, evaluation and implementation of systems, vendor, and outsourcing contract management.
• Provide system and end-user support which includes application configuration, administration, maintenance, and data extraction requests.
• Value-add by providing advice on best practices in using appropriate technology, reviewing and improving work processes, facilitating and supporting users’ change management process, and influencing alignment of changes with the overall organization goals.
• Prepare test plans, and lead and coordinate integration and user-acceptance testing.
• Deliver project and system documentation according to the Project Development Methodology.
• Form good user relations by cultivating trust and building good rapport with users.
• Conduct post-implementation reviews to gather users’ feedback and plan for enhancements.
• Monitor new technologies/releases/patches and make recommendations to continuously improve work processes and services.
• Ensure high quality of deliverables, and review team members' deliverables.

Requirements

• Degree / Diploma in Computer Science or IT
• At least 6-8 years of relevant work experience, with hands-on experience as a project / functional lead.
• Good experience in business requirements gathering and analysis.
• Prior IT experience in the institute of higher learning and SaaS application delivery (administering the setup and configuration) will be an added advantage.
• Certification in Business Analysis and/or Project Management (e.g. PMP, CITPM) will be useful.
• Good knowledge of software development life cycles and structured project development methodology.
• Excellent communication (oral and written), interpersonal, conflict management, negotiation, analytical, and problem-solving skills.
• Proactive self-starter who is quality-conscious, attentive to details, result-driven, and a team player.

Please send your CV to [email protected].

My client, a highly reputable organization, is seeking a senior information system administrator.

Job Descriptions

• Administer and provide assistance / day-to-day operational support for both on-premise and cloud software solutions (e.g. SAP, Documentum).
• Manage the security and performance of enterprise applications using tools like HP WebInspect, HP Fortify, Burp Suite, Web Application Firewall, and SlikPerformer.
• Play a project leader role for in-house system implementations.
• Manage small to medium-scale outsourcing projects. Responsible for preparing tender / RFQ specifications, evaluation, and implementation of the outsourced systems.
• Coordinate the design, release & deployment of systems with cross-functional team dependencies and impact.
• Coordinate and conduct User Acceptance Testing (UAT) and relevant training.
• Provide system documentation according to the Project Development Methodology.
• Conduct post-implementation reviews to gather user feedback and schedule enhancements and modifications.
• Evaluate software package/productivity tools and make recommendations.
• Participate in Information Systems Planning

Requirements

• Diploma / Degree in Computer Science or IT.
• At least 3 to 5 years of relevant work experience in the installation and administration of relevant SAP components (ECC, Fiori apps, Solution Manager, etc.), patches, and upgrades.
• Good knowledge of SAP Basis, security administration, client management, and change management in ABAP and Java Stack.
• Good experience in administering cloud solutions and platforms.
• Knowledge of Documentum administration will be advantageous.
• Good knowledge of Windows platform and SQL Server.
• Good knowledge of software development life cycles and structured project development methodology.
• Excellent communication, interpersonal, and project management skills.
• Strong analytical and problem-solving skills.

For consideration, please send your CV to [email protected].

Main Duties

• Having an in-depth understanding of the network/security operational technologies and metrics that helps to measure quality, speed, user experience, and more, and making solid recommendations
• Manage service improvements for all Network and Security services supported throughout the organization
• Provide daily operational support for network security infrastructure documents, reviews, maintains and shares relevant technical information to the team
• Manage all high severity incidents and try to resolve them and restore the infra services within the stipulated SLA
• Manage all low severity incidents/requests without breaching the stipulated SLA
• Participate in incident management calls and problem management discussions
• Drives and delivers root cause for any high severity issue
• Support technical skills development within the team and provides training when required
• Plan, schedule, closely coordinate and implement network security changes and present them in respective meetings while ensuring the conformity to change management policies, process and procedures
• Maximize network performance by monitoring performance; scheduling upgrades; collaborating with Network Architects on network optimization efforts.
• Review technology changes to identify potential risks
• Perform real-time analysis and trending of security systems
• Respond to user incident reports and evaluates the type and severity of security events.
• Identify recurring security issues and risks and develops mitigation plans and recommends process improvements.
• Interpret and apply security policies and procedures.
• Establish escalation processes for security incidents and develops contingency plans and disaster recovery procedures.

Qualifications and Profile

Must have:

• Cisco Nexus & Data Center Architectures (VPC/VDC/ACI/MPLS)
• Routing protocols – high level proficiency of BGP/OSPF
• Layer 2 switching technologies
• High level proficiency of operations and troubleshooting mechanisms
• Network monitoring and management tools (HPNNM/Solarwinds/Grafana)
• At least a Bachelor’s degree in any of these faculties:
• Computer Science
• Information Technology
• Programming & Systems Analysis
• Science (Computer Studies)

Good to have:

• Firewalls (Checkpoint/Fortinet)
• Proxy technologies
• Load balancers/reverse Proxy (F5)
• IPAM Technologies (DNS/DHCP)
• Packet analysis knowledge (wireshark)
• Scripting knowledge (python/ansible)

Working Hours:

• Primarily match Europe business hours
• On-call support will be expected on a rotational basis

Responsibilities:

• Design cloud system based on client’s requirement by utilizing cloud services and tools such as AWS, Microsoft Azure or Google Cloud.
• Work on cloud platform setup, implementation and administration.
• Integrate or deploy third party projects into system.
• Administrate, configure and troubleshoot applications in Linux or Windows environment.

Requirements:

• Good Diploma/Degree in IT or related fields.
• Minimum 2 years’ experience designing and configuring any Linux distribution and/or Window servers.
• Experience with system customization and development.
• Experience setting up cloud platform such as AWS, Azure, GCP etc.
• Ability to communicate value, progress of projects to required stakeholders.
• Experience in one of server-side scripting languages such as Python.
• Experience in DevOps, CI/CD techniques such as GIT, Jenkins, Bamboo, SonarQube is a plus.
• Experience in infrastructure automation tool such as Ansible, Terraform is a plus.
• Experience in containerization such as Docker and Kubernetes orchestration is a plus.
• AWS certified solution architect or Azure solution architect
• GCP certified engineer is a plus.

Job ID: QV7Y6WR6

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Job Responsibilities

• Leading the deal from the financing/credit perspective. Expansive opportunity to showcase deal leadership to senior management with significant visibility to the CEO.
• A credible debt structuring partner and consultant/advisor to coverage, private wealth management (PWM) & sales.
• To lead the credit conversation on prospective opportunities in the screening committee forum.
• Deal structuring, negotiation and developing bankable financing for the firm and delivering credit approvals to the client.
• Primary responsibility and to lead the internal credit application process from end to end.
• With guidance from the credit manager, or head of department (with support from internal legal counsels and Lenders’ counsel), to lead the termsheet negotiation and structuring discussions with the client. Ensure compliance with local and international regulations and credit policy guidelines.
• Guide and coach, the junior team members, developing them professionally.
• Other ad-hoc duties/projects as assigned by the Head of Department.

Requirements:

• People leader, team player and solid independent professional. Highly adaptable to a cross-cultural environment and working closely with a multitude of professionals from various nationalities.
• Extensive deal structuring and credit experience across a multitude of sectors and exponent in various financing structures.
• Seasoned credit professional with extensive experience and track record in taking credit decisions/views. Ability to work with semi-complete information, but sufficient (enough) to form a sound, well-grounded credit view in a fast-paced, quickly moving, fluid and highly compressed schedule.
• Confident in expressing and communicating a credit opinion, including a negative recommendation.
• Strong stakeholder management skills, getting their buy-in on credit recommendations (including the case when it is a negative recommendation).
• Strong written and oral communication skills.

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R1660413 (Zhang Jiawei)

Job Description

• Execute and manage the project and take full responsibility for the quality of work produced by himself/herself, the team and sub-contractor(s), including Projects and Documentation
• Engineering design, configuration, calculations, drawings and documentation for the systems.
• Installing, configuring, testing and maintaining operating systems, application software and system management tools.
• Conduct FAT for equipment and sub-system, design operation and deployment procedures
• Perform on-site acceptance tests with customers/end-users
• Perform on-site acceptance tests with customers/end-users
• Provide timely post sale support.

• Requirements:
• Degree with at least 3 years or Diploma with at least 5 years with proven track records.
• Any disciple in Engineering, related field, or equivalent technical domain or work experience
• Strong organisation skills and meticulous
• Team player with good communication and interpersonal skills
• System knowledge such as RFDF, EOIR & Radar will be added advantage
• Candidates with more than 5 years experience will be considered for a Managerial role.
• Only Singapore Citizens need apply

Chemical Market Analytics (CMA), by OPIS, a Dow Jones Company is seeking a Senior Research Analyst to work as a part of a team covering market research and analysis of the Asian Aromatics market. Key activities will be maintaining, updating, and expanding the CMA database and models.

You will:

• Oversight of content, forecast methodology and quality.
• Provide ongoing analysis to the Aromatics services, generating and analysing trends, cost, and demand dependencies for products involved.
• Take ownership of the charts and tables that are published routinely and update them as required.
• Provide editorial overview on text submitted by global product experts for various reports.
• Create presentation materials in Microsoft Power Point for meetings and conferences.
• Respond to client questions and serve as a resource for client brainstorming/discussions.
• Supply/Demand – maintain production capacity database, and supply-demand balance forms through entire product chains including annual L-forms, short forms and quarterly balances as needed.
• Regional coordination with critical internal functions and other business lines.
• Working with the product service leads, engage functions, including Sales & Marketing, to facilitate business growth.
• Engage with other business lines to leverage the Chemical Market Analytics total solution.
• Work with the global team to ensure global product area consistency and continuity.

You have:

• General chemical industry knowledge is essential, and previous experience of working in the Aromatics sector will be preferred.
• 3+ years industry experience, preferably in the chemical industry.
• An engineering degree is essential. MBA a strong plus.
• Excellent organizational skills with the ability to work under pressure to achieve set deadlines and with a high attention to detail.
• Excellent oral and written communication skills in both English and Mandarin Chinese.
• Confident to speak/present to global clients or any internal/external events. Confident to face challenges and requests from clients.
• Excellent analytical and organizational skills.
• Excellent working knowledge of Microsoft Office Professional Suite. Candidate must have Advance level expertise in Microsoft Excel

APAC benefits:

• Comprehensive Insurance & Retirement plans
• Paid Time Off and Leaves
• Education Benefits
• Family Care Benefits
• Career Growth Programs
• Access to Dow Jones Products
• Employee Referral Program
• Employee Well-being Support & Fitness Programs

Job Responsibilities:

• Support Japanese expatriates' relocation and benefits matters.
• Employment Visa matters, eg. Work visa / Dependent visa application, renewal, cancellation.
• Manage and assist in expatriates' housing contracts and education related matters.
• Assist the expatriates with their queries when needed
• Act as a liaison with HR in Head Office pertaining to confidential information and any other admin matters.

Job Requirements :

• Degree or equivalent
• Proficient in MS Office, especially Excel
• Working knowledge of Singapore's work pass requirements/framework is an added advantage
• Meticulous, with strong attention to details and ensuring accuracy in data management and across all assigned tasks.
• Team oriented; teamplayer and able to collaborate with multiple stakeholders and establish smooth processes and partnership.
• Communication skills in a global environment; knowledge of Japanese would be valuable to liaise with Japanese counterparts in HQ as well as to understand materials from HQ.
• Candidates with working experience in Japanese companies is a plus, but not essential.

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Job Responsibilities:

• Provide effective support and assistance to the Team Leader / Deputy Group Head in the daily operations of the Operations Control Group (OCG) mainly Account Services, Credit Limit Setup, Audit Confirmation & related Customer Services.
• Process transactions / requests in compliance with the Bank's Policy & Procedures, Head Office Rules in alignment with the local and related overseas laws and regulations. End-to-end understanding in terms of Controls associated with transaction / request processing must be robust.
• Observe the rules and regulations of the Compliance Manual of the Bank associated with the Anti-Money Laundering, KYC requirements, MAS regulations, etc.
• Participate actively with the Team Leader / Deputy Group Head in resolving operational issues, and manage change projects (including Business Analysis, support UAT planning & execution).
• Identify areas to improve the operational efficiencies (proactively contribute to Time & Cost Savings) and effectiveness (controls) of the Group, and propose and support the implementation of improvements of workflows & processes.
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc. and resolve issues including handling customer / stakeholder's complaints and escalating all issues promptly.
• Participate actively in the various Business Continuity Plan Drills which are held regularly by the Bank and the local regulatory authority.
• Cross-train other colleagues within Team OCG to ensure there is sufficient back-up to cover each process from time to time.

Job Requirements:

• Degree in Banking & Finance or equivalent.
• 2 to 3 years of Banking experience in Managing Customer Account Setup, including Maintenance, Offboarding & issuance of Audit Confirmation.
• Proficient in Microsoft Office with immediate Microsoft Excel skills.
• Possess critical thinking skills, and able to link diverse information to build a full picture and spot inconsistencies.
• Meticulous, attention to detail with a risk and control mindset.
• Good oral & written communication skills, strong inter-personal skills, and a strong customer service aptitude.
• Reliable team player, who is able to work with a diverse group of people.
• Keen and proactive learner.
• Effective time management skills, ability to work under pressure and meet cut-off times.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

CoreTRM provides a cloud-based E/CTRM software platform to Oil and Commodity Trading organisations in Singapore and around the world.

https://coretrm.com/

E/CTRM stands for Energy/Commodity Trading and Risk Management software. Our platform allows trading organizations to handle and simplify the full trade lifecycle of physical and derivative trades from trade capture, through operational logistics, to financial settlement.

Our risk management features enable management to track profit and loss, positions and credit, monitor risk metrics, duties segregation, and ensure adherence to trading limits in real-time.

Due to rapid expansion and business needs, we are now looking for a Support Analyst to assist clients using our platform.

Responsibilities

• Provide Level 1 and Level 2 support via email, IM and phone to existing clients
• Log all support issues in the company issue tracking system
• Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement
• Perform ongoing configuration of support issues
• Work with new clients to ensure smooth transition from implementation to support
• Resolve or explain issues to client satisfaction
• Escalate issues to the development team when appropriate
• Raise change requests for platform enhancements
• Liaise with CoreTRM product developers on changes and enhancements
• Follow CoreTRM standards, procedures, and policies
• Provide after work hours phone stand-by support (on shift with other support analysts) and/or ah-hoc cover for other support analysts (including overseas ones) when needed
• Other ad-hoc duties if needed

Requirements

• IT knowledge/skills is helpful but not a must
• Understanding of oil trading is helpful but not a must
• Excellent communication and analytical skills
• Ability to thrive in a very fast-paced and dynamic environment

NOTE: This is a client-facing role, and not an IT role. Our software is so well-designed that only some basic understanding of IT is sufficient. Ideally, the suitable candidate is a believer of systems and interested to know more about the world and processes of oil trading.

1) To carry out preventive maintenance / servicing of fire protection systems for Residential, Industrial, Commercial Buildings & Hotels

2) Able to communicate effectively with good sense of responsibility

3) Liaise with clients for servicing schedule & prepare service sheet

4) Basic knowledge on MS words & Excel for quotation & schedule purpose

5) Spoken and written in English

6) Positive attitude and good team player as Training will be provided