• Deliver superior End User Experience while ensuring a managed, secure End User environmentÂ
• Support various LOB users through direct end-user support or through projects that deliver changes to the end-user environment
 • Assist the Service Delivery Team in keeping desktops in compliance with Bank standards Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment
 • Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted TechnologyÂ
• Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate
 • Adhere to industry and corporate standards and best practices while maintaining a high level of efficiencyÂ
• Assist with patching and upgrading end user devicesÂ
• Address quality and schedule conflictsÂ
• Availability for ad-hoc work after hours and on weekends where necessary
 • Ability to work in a high-pressure, fast moving environmentÂ
Â
 • At least 5 years of experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector
 • At least 3 years’ experience on trading floor experience with Bloomberg, Reuters & trading platformsÂ
• Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments
• Knowledge of Desktop Services security and access standards and practicesÂ
• Basic understating of networking and server technologies
 • Proficient in supporting a Windows 7 desktop environment & Microsoft suit of applicationsÂ