• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Overseeing sales, promotions and campaigns

Planning and directing the hiring and training of new Sales Representatives

Directing and coordinating all sales activities.

Preparing sales budgets and projections.

Tracking and analysing sales statistics based on key quantitative metrics

Handling and resolving customer complaints regarding a product or service

Advising representative on policies and Standard Operating Procedures (SOPs)

Requirement

• At least 2 years supervisory/managerial capacity
• Ability to work well with people of all levels within the organization
• High degree of professionalism and good business etiquette
• Detail -oriented
• Flexible
• Goal-oriented
• Proficient in Microsoft Office
• Communication Skills
• Negotiation Skills
• Presentation Skills
• Planning and Organizing Skills

Job Description & Requirements

We are looking for General Manager who can oversee the restaurants operations and plan and execute development startegies in a newly opening Turkish Restaurant.

Restaurant General Managers play a key supervisory role, providing leadership and decision-making for the business.

Job duties include:

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals
• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share
• Maintain project timelines to ensure tasks are accomplished effectively
• Develop, implement, and maintain budgetary and resource allocation plans
• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved
• Completing necessary paperwork, such as sales, inventory and staff attendance reports

Requirements:

- Relevant experience at least 3 years

- Good track records and recommendations from previous work places

- Creativity and flexibility

Job Title: Operations Manager

Company: Fruit Tea Delight Pte. Ltd. (Fruity Fusion Singapore)

Location: 11 Tanjong Katong Road, #B1-30 KINEX Singapore (437157)

Salary: $3,700

About Fruity Fusion Singapore

At Fruity Fusion, we pride ourselves on crafting refreshing, health-focused beverages made from the finest teas and freshest fruits. From cold-pressed juices to vibrant fruit teas, we bring wholesome, invigorating options to our customers. The Operations Manager role at Fruity Fusion Singapore is crucial for ensuring the efficient and effective functioning of our store. Given our commitment to delivering premium-quality beverages made from fresh fruits and fine teas, we require a dedicated manager who can uphold our quality standards, streamline daily operations, and drive customer satisfaction.

Job Description

- Oversee daily store operations to ensure smooth and efficient functioning, including inventory management, cash handling, and customer service standards.

- Optimize operational workflows to maximize productivity and maintain quality standards in beverage preparation.

- Monitor stock levels of ingredients, liaise with suppliers, and manage order placements to ensure fresh supplies of fruits and teas.

- Maintain a high standard of product quality by ensuring beverages are prepared according to Fruity Fusion’s recipes and presentation guidelines.

- Address customer feedback and handle complaints professionally to ensure a positive customer experience and foster repeat business.

- Develop strategies to improve customer satisfaction and loyalty, such as introducing seasonal specials or promotions.

- Track and analyze daily, weekly, and monthly sales data to ensure that revenue targets are met.

- Manage store budget, monitor expenses, and implement cost-saving initiatives where feasible.

- Conduct regular reporting on sales performance, inventory usage, and customer trends to assist in business decision-making.

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

This position reports to the Director. The marketing manager analyze market trends, positioning products, and executing targeted marketing campaigns. They oversee new product launches, manage brand identity, and develop strategies for effective sales and distribution across various channels, ensuring alignment with consumer preferences and competitive dynamics. Needleworks Pte Ltd is dedicated to fostering a high-performance culture focused on employee empowerment, quality, continuous improvement, and the ongoing development of a top-tier workplace.

Job Description

Individual to be involved in:
1. Research emerging trends and consumer preferences to inform strategic marketing decisions.
2. Develop strategies to position the company’s products effectively, emphasizing quality and innovation.
3. Create and manage marketing campaigns that reflect the company’s values and drive engagement.
4. Ensure a strong, consistent brand identity across all marketing materials.
5. Enhance sales performance and optimize distribution channels for better market reach and customer satisfaction.
6. Work with HR to recruit and develop marketing staff, promoting a culture of empowerment and high performance.

Job Requirement

1. Proficiency in data analysis software like Excel or SPSS to interpret market trends and consumer behavior.
2. Ability to develop and implement marketing strategies using strategic management frameworks like SWOT analysis.
3. Expertise in using campaign management tools such as Google Ads or Facebook Ads Manager to design and execute effective marketing campaigns.
4. Experience with graphic design software, such as Adobe Creative Suite, to maintain and enhance brand identity.
5. Knowledge of CRM systems like Salesforce to optimize sales performance and manage distribution channels.
6. Familiarity with Learning Management Systems (LMS) to support the recruitment, training, and development of marketing staff.

Working location : Singapore

Role : Manager

Pass to apply : S Pass

Minimum 2 years of working experience in the restaurant as a manager/manager assistant. Being able to handle customer requirements, solving problems, manage staffs.

Age : less than 35 years old

Language : Vietnamese, English or Chinese

Job Description

Administrative Leadership:

• Lead the administrative team to ensure efficient and effective office operations, including office supplies management, facilities coordination, and overall office organization.
• Oversee and streamline day-to-day administrative tasks, ensuring compliance with company policies and legal/regulatory standards.
• Manage vendor relationships and oversee service contracts, ensuring quality service delivery and cost control.
• Supervise and guide administrative staff, providing training, support, and performance evaluations.
• Manage office safety, security, and housekeeping to maintain a professional, healthy work environment.
• Organize and oversee the planning and coordination of meetings, events, and travel arrangements.

Financial Management:

• Oversee and approve payment requests for overseas stationss in accordance with company policies and procedures, ensuring that payments are processed accurately and on time
• Ensure supplier costs are accurately tracked and recorded in the system, matching invoices against purchase orders and contracts to verify correctness.

Strategic Planning & Process Improvement:

• Identify areas for improvement in administrative and financial processes and implement best practices for greater efficiency and cost-effectiveness.
• Lead initiatives to automate administrative tasks, such as document management or expense tracking, and introduce new tools to streamline workflows.

Project Management & Process Improvement:

• Lead and participate in projects aimed at digitalizing administrative and financial processes to improve efficiency, reduce errors, and enhance overall operations.
• Oversee the implementation of new software, automation tools, or technologies designed to streamline workflow, financial tracking, and reporting.
• Collaborate with cross-functional teams to identify areas for process improvement and develop strategies to optimize workflows in administration, finance, and other business areas.
• Manage project timelines, budgets, and resources to ensure successful project execution and delivery within scope and on time

Requirements

• A diploma or degree in Business Administration, Finance, Accounting, or a related field.
• Proven experience in managing both administrative operations and financial processes, including ensuring proper invoice recording and supplier cost management.
• Experience in project management, particularly in digital transformation, process optimization, or technology integration.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and financial software (e.g., Xero, QuickBooks).
• Strong communication skills, both written and verbal, with the ability to collaborate effectively with teams across all levels.
• Ability to think strategically, prioritize tasks, and make decisions in a fast-paced environment.

Job Purpose

Ensure smooth operation of all the Bar Outlets in all aspects, including bar stock, staffing, quality and cleanliness.

Responsible for the profitability of the Bar Operations.

Basic Functions:

1. Ensure that there is sufficient stock in all outlets, schedule staff, oversee operation, conducting monthly stock-take, submission of claims, control expenses and wastage of materials.
2. Responsible for the profitability of the Bar Operations.

Job duties in detail

1. Liaise with the F&B Operations Manager and Outlet Heads on operational aspects.
2. Communicate all matters to bar staff, explain objectives and expectations.
3. Arrange with relevant Department Heads on rectification of defects and other matters.
4. Prepare weekly duty roster, submit claims of staff.
5. Monitor revenue of beverage and tobacco items and compare to budget. Prepare actions to achieve sales target, observe staff performance and correct if necessary.
6. Prepare annual staff performance appraisal; ascertain that rules and regulations are abided by staff.
7. Handles complaints and bring such complaints and other relevant matters to the attention of the F&B Operations Manager.
8. Responsible for the efficient operation of the POS system and ensure that all Members’ Chits are accurately billed.
9. Responsible for the profitability of the Bar Operations.
10. Provide leadership and train staff.
11. Render full support to Banquet and Events; and other F&B Outlets when required.

Responsibilities:

• Represent the hotel professionally by upholding proper grooming standards, conduct and ability to present the hotel product and services effectively.
• Day-to-day sales activities include telemarketing, sales calls, hotel visits, entertainment, virtual presentations etc.
• Generate new sales leads/ prospects and establish new accounts to grow client base
• Foster and maintain relationships with existing clients through sales calls and regular site inspection to maintain loyalty. Manage leads and enquiries and provide suitable solutions promptly
• Be familiar and diligent with various company systems and sales tools, such as property management system, customer relationship management system, booker loyalty where applicable
• Provide timely updates to superior and team on activities and market information. Review account portfolio regularly and present to management to provide analysis of each account and forward action plans
• Compliance with statutory regulations and internal guidelines/ SOPs
• Follow up with clients whose payments are outstanding and overdue

Skills and Experience Requirements:

• Min five years of experience as sales manager
• Three to five years of sales experience
• Proven track record of positive sales performance
• Strong communication skills
• Creating and implementing a sales plan
• Meeting sales goals by monitoring progress
• Analyzing sales data
• Presentation skills
• Management and leadership skills
• Developing budgets
• Mentoring and coaching sales reps

Job Responsibilities:

· Plans, organizes and sets up site and sequential job planning for smooth execution of projects to achieve cost, quality, timelines and customer satisfaction objectives;

· Attends project kick off meetings; project team meetings, and updates on progress;

· Coordinate with sub-contractors, consultants, client's representatives and relevant authorities;

· Prepare and provide project-related correspondence including progress reports and work program

· Manages all site staff and subcontractors’ schedule, work progress and provide solutions to issues at site.

Job Requirements:

· Min Diploma in Building, Structural, Mechanical Engineering or its equivalent

· Min 5 years of relevant working experience in construction or equivalent

· Highly self-motivated, positive working attitude with high level of professionalism and integrity.

· Team player with good interpersonal skills

1. Development and implement marketing strategy to address and a build a comprehensive marketing plan to deliver value to our Chinese clients
2. Work closely with the lines of services by providing productive relationships that foster trust and create opportunities for the Firm
3. Prepare marketing and media communication materials in Chinese language
4. Familiarise with preparing reports and financial statements in Chinese
5. Plan, run and oversee marketing events including conferences, seminars and client workshops
6. Liaising with and servicing the Firm's Chinese clients
7. Familarise and able to advise clients in China the benefits of operating their current businesses in Singapore
8. Contacts and network with the coporate secretarial and tax firms in China (i.e. work experiences in China) to create opportunities for collaboration with the Chinese firms across lines of services (Consulting, Assurance, Accounting and Tax)
9. Conversant in English and Chinese to be able to bridge the linguistic and cultural barriers and help to promote interation between our Chinese clients and the local SMEs

ABOUT US

Cotton On is a global fashion and lifestyle brand that’s taking the Aussie lifestyle to the world. We do things our way. Laid-back and always lived to the fullest. We look out for our mates, wherever we are.

There’s nothing that excites us more than making a positive difference in people’s lives.

We stand for diversity, empowering people of all backgrounds to express their individual style and make their mark on the world.

We deliver the trends of the moment in womenswear, menswear and accessories, and inspire our community to have fun with it.

ABOUT THE ROLE
We are seeking a Merchandise Manager who will report directly to the Head of Merchandising Asia. If you have a strategic mindset, can steer the vision forward, possess a passion for retail, and excel in overseeing stock allocation and inventory optimization to enhance sales, gross profit, and minimize dilution, along with a strong commitment to achieving business objectives, we urge you to connect with us.

Roles & Responsibilities:

• Drive merchandise strategy and seasonal plans across all channels
• Lead our team with a customer-centric mindset, ensuring precise stock allocation
• Analyze brand and channel performance to optimize sales and profitability
• Oversee the exit plan for SKUs, optimizing Open to Buy and product freshness
• Provide volume forecasting and DC projections to our partners
• Collaborate closely with our DC to maintain stock availability and efficient inventory flow
• Conduct regular site and store visits to fine-tune inventory and identify optimization opportunities
• Share insights and data trends to influence product investment decisions
• Attend brand milestones to ensure alignment with merchandise strategy
• Collaborate daily with VM and Retail partners to execute plans effectively
• Foster team growth and development at every stage
• Set clear expectations, review performance, and provide feedback using our performance framework
• Uphold COG principles and cultivate a team of passionate brand ambassadors
• Prioritize safety and well-being in alignment with our Safety Matters Framework.

BENEFITS

We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide:

• Local and Global career growth – progress your career across our Brands within the Group
• 50% off Cotton On Group Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo
• Wellness support 24/7 – mental health, relationships, family + more
• Flexible working – enabling you to find the right working rhythm to be at your best.
• Team mingle celebrations, speaker’s series, surprise and delight moments – the magic happens when we get together.

At Cotton On, we are focused on building a culture centred in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

Job description

With the implementation of Interactive AI Ambassador in the museum, the role of the Assistant Operations Manager will shift to focus on integrating technology with operational efficiency and enhancing visitor experiences. This redesigned job scope reflects a more strategic, technology-driven approach to operations management, focusing on enhancing both internal efficiency and the overall visitor experience at the museum.

Duties and Responsibilities

1. Operational Oversight

• Oversee all operational aspects of the MINT Museum of Toys and retail (MINT Shop) and F&B establishments (Basement and Rooftop).
• Ensure compliance with business continuity plans and operational standards.

2. Event and Program Management

• Execute, facilitate and deliver museum tours and educational programs, ensuring alignment with museum goals
• Work together with the marketing team on event planning and promotional strategies, applying digital tools for targeted outreach.

3. Digital Transformation and Technology Integration

• Lead the integration and optimization of digital technologies to enhance visitor experience and operational efficiency.
• Monitor and assess the performance of our digital technologies, making adjustments to improve functionality and user experience.
• Understand how visitors navigate the museum, what exhibits attract their attention, and their preferences.

4. Visitor Experience Enhancement

• Use technologies insights to improve guest services, admissions and ticketing
• Document and analyze customer interactions to continuously improve service quality.
• Analyze visitor feedback and behavior patterns to tailor services and improve satisfaction.

5. Data Analysis and Reporting

• Prepare and present daily/weekly/monthly operational reports, including insights from data analytics.
• Analyze sales forecasts, market trends, and performance metrics to inform decision-making.

6. Team Management and Development

• Supervise and mentor operations staff members, focusing on performance improvement and customer service excellence.
• Coordinate training programs to enhance staff understanding of digital tools and technologies.

7. Perform other duties as assigned by management, including participation in strategic initiatives and projects.

KTV Lounge & Nightclub (Work late hours)

1. Applicant must at least have more than 3 years of stage performing

2. Participate in all stage performances

3. Train & guide the stage crew to improve on their performances

4. Schedule and selection of performing artiste for specfic event's performances

5. Ensure all stage crew is presentable on stage

6. Work closely with the Performing Artiste Manager & Floor Manager in all areas

Assistant restaurant managers oversee and support the operations at dining establishments to ensure profitability and an enjoyable dining experience. These professionals work in conjunction with restaurant managers.

* Opening and closing of the restaurant.

* Recruiting, induction and menoring new staff members.

* Scheduling shifts and assigning tables to waitstaff.

* Resolving customer's questions and grievances in a professional manner.

* Conducting payroll activities in an accurate and timely manner.

* Ensuring that the restaurant adheres to pertinent health and safety regulations.

* Purchasing new ingredients, kitchen utensils and equipments as stock is damaged or depleted.

* Sourcing better deals on all resources and equipments that warrant replacing or replenishing.

* Recording income, expenses and ensuring cash registers are balanced.

• Customer Relationship Management: Build and maintain strong relationships with customers to foster long-term loyalty and repeat business.
• Sales Performance Analysis: Monitor sales performance, identify trends, and take corrective action as needed.
• Sales Forecasting: Prepare accurate sales forecasts to support business planning and resource allocation.
• New Business Development: Identify and pursue new business opportunities to expand the company's customer base and revenue streams.
• Internal Coordination: Ensure agreement with customers are executed by the team.

Assistant Sales Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Assistant Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Assistant Sales Manager Requirements:

• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

• Manage and oversee the administrative staff, including recruitment, training, and performance management.
• Manage budgets for the administrative functions of the company, including office supplies and equipment.
• Ensure that all administrative tasks, such as data entry, filing, and correspondence, are completed accurately and efficiently.
• Coordinate and manage office events and meetings.
• Maintain and update company databases and records.
• Implement and maintain health and safety procedures in the office.

Responsibilities:

• Support Front Office Manager to supervise and coordinate front office operations
• Manage service recovery for escalated guests’ concerns and feedback
• Manage team’s service performance in response to guests’ needs and requests to ensure guest satisfaction
• Collaborate with various departments on guests’ special requirements and requests
• Monitor front office operations to ensure adherence to organizational standards and procedures
• Monitor room inventory levels and reconcile discrepancies
• Manage staff performance to achieve departmental goals
• Provide coaching and guidance to improve staff work performance
• Manage emergency situations
• Record and report all unusual events to the Management
• Other ad-hoc duties and responsibilities as and when assigned

Requirement:

• At least Diploma in Hospitality Management or equivalent
• Min. 2 years of working experience as Duty Manager
• Able to perform rotating shifts, including weekend and public holidays
• Team player with positive work attitude
• Passionate to serve and go the extra mile for guests
• Possess excellent communication, interpersonal and leadership skills
• Able to make sound decision and solve problems effectively
• Able to work under pressure

Job Responsibilities:

• Define and execute the product roadmap for AI-driven solutions.
• Collaborate with engineering and data science teams to prioritize features and enhancements.
• Conduct market research and gather customer feedback to drive product improvements.
• Monitor and analyze product performance metrics for continuous optimization.
• Identify and pursue new business opportunities within the AI industry.
• Establish and maintain strong relationships with clients, partners, and stakeholders.
• Develop and implement business strategies to drive revenue and market expansion.
• Analyze market trends and competitive intelligence to recommend business growth initiatives.
• Assist in the development of business plans and budgets for new product initiatives.

Minimum Qualifications:

• Bachelor's degree in Business, Marketing, Computer Science, Engineering, or a related field.
• 2+ years of experience in product management, business development or sales within the AI industry.
• Strong understanding of AI and machine learning concepts.
• Familiarity with AI products and services.

Preferred Experience:

• Master's degree in Business, Marketing,Computer Science, Engineering, or a related field.
• Previous experience in managing AI or data-related products.
• Familiarity with AI development frameworks and tools.
• Proven track record of successfully closing AI-related deals and partnerships.
• Experience in market analysis and competitive positioning within the AI industry.

Essential Skills:

• Excellent communication and collaboration skills.
• Proficiency in data analysis and interpretation.
• Ability to translate complex technical concepts for non-technical stakeholders.
• Strong project management and organizational skills.
• Strong negotiation and networking skills.
• Deep understanding of AI market trends and customer needs.
• Ability to build and maintain strategic partnerships with key industry players.
• Proficiency in business tools and market research techniques.
• Proactive approach to exploring uncharted territories.
• Experience in developing and managing business plans and budgets.

We regret to inform you that only shortlisted candidates will be contacted.

As a Marketing Manager, you will be part of the regional team and portfolio for Asia.

Your key responsibilities include:

• Build and manage relationships with customers in the country/ region where one is assigned
• Coordinate and manage the day-to-day marketing activities, buy and sell of any energy commodity
• Develop long term business structure and originate new businesses
• Identify and seek suitable investment opportunities
• Collaborate and work closely with all related Trading desks

Requirements:

• At least 8 years of relevant work experience in oil majors or commodity trading firms
• Strong business acumen and market knowledge
• Excellent communication and relationship management skills
• Energetic, resilient and resourceful, with the ability to work well under reasonable pressure
• Team player, with open non-political style and high level of personal integrity

Responsibilities

• Lead and advise the sales team/ senior leaders on deal strategy and structuring (especially for complex deals) and alternative commercial solutions in a SaaS environment to win deals.
• Be an expert to provide guidance for SFDC CPQ quote and contract processes, driving pricing structure/ strategy and advising on commercial terms to safeguard the interest of Zscaler.
• Own the day to day deal/ pricing approvals for the applicable region, ensuring compliance to business rules and policies and escalate exceptions.
• Build strong partnership and collaborate with stakeholder functions like Sales, Product Management, Legal, Revenue Operation, Pricing, Sales Operation, Order Management and etc. to minimize/ remove friction in the entire quote to order booking processes to achieve the desirable outcome.
• Identify process and policy gaps and recommend improvements and best practices to enhance productivity and increase deal velocity.

Qualifications

· Minimum of 7-10 years’ experience in deal management and pricing in a high-tech software/ SaaS industry.

· Bachelor’s Degree in Business, Management, Finance or related field, or equivalent experience

· Possesses strategic thinking, strong understanding of the sales processes and methodologies and revenue recognition principles

· Excellent analytical skills with strong attention to detail and knowledge with Salesforce.com, CPQ tools, MS Excel, and MS PowerPoint, Clari, Tableau

Job Description: Sales Manager

At AIRSTYLE, we are dedicated to providing top-tier customer service for all your repair needs. We specialize in delivering high-quality services, including normal aircon servicing, chemical washes, and aircon gas top-ups. Our approach prioritizes thorough consultations to help customers make informed decisions about their home or business air conditioning systems. We not only address immediate repair needs but also aim to prevent future issues with proactive solutions.

Position: Sales Manager

We are seeking a Sales Manager who will play a key role in ensuring seamless communication with potential and existing clients, scheduling services, and managing customer inquiries.

Key Responsibilities:

- Manage inbound customer calls and inquiries regarding our services.

- Provide detailed explanations of our services, including normal servicing, aircon chemical washes, and gas top-ups.

- Coordinate and plan service schedules for confirmed client bookings and ensure the schedule is sent weekly to the manager.

- Handle and respond to email inquiries professionally and promptly.

- Monitor and manage inquiries received through Carousell, ensuring timely follow-up and client engagement.

- Identify potential leads from customer interactions and convert them into confirmed service bookings.

- Maintain strong client relationships by addressing their needs and following up on post-service satisfaction.

- Prepare and submit a weekly schedule of confirmed service bookings.

- Provide regular updates on sales performance and inquiry responses.

Qualifications:

- Strong communication skills, both written and verbal.

- Excellent organizational skills and attention to detail.

- Ability to multitask and prioritize effectively.

- Previous experience in sales or customer service roles is a plus.

- Familiarity with using platforms such as Carousell and email for business inquiries.

Duties:

Responsible in running the operations of the café. Responsible for opening and closing of café. Lead the entire F&B team, Establish targets, KPI’s, schedules, policies and procedures. Coaching and training of service staff. Maintain high level of service standard and cleanliness of café. Comply with all health and safety regulations. Building strong rapport with guests. Handle guest feedback/complaints. Handling of staff roster and schedule.

Job Requirement

1. Min 2 year of relevant experience in supervisory role in F&B environment
2. Preserve excellent levels of internal and external customer service
3. Identify customers needs and respond proactively to all of their concerns
4. Good F&B and POS knowledge, able to use MS office
5. A hands-on person in delivering F&B services
6. Creative and positive working attitude
7. Work with passion, zest, energy and professionalism