Be a Part of Something BIG!

The primary objective of the Senior Account Manager is to retain and grow revenues from its existing customers and acquire new businesses and customers. This requires them to move from a transactional role with our customer to a strategic partner with strong influence to shape their buying decisions. This person oversees and manages Singtel's relationships with its carrier customers and build long-term relationships with them. This is an individual contributor role and reports to the Head of Carrier Sales

Make an Impact by

• To provide one-stop experience to carriers’ customers regarding all Singtel services.
• To market Singtel Carrier’s Services core suite of domestic and international services to our carriers’ customers.
• To identify new revenue streams with our carriers’ customers to ensure continued growth.
• To work with among others Solution Manager, Product and Marketing Managers to propose cost effective customized solution for our carriers’ customers
• Identifying and break through new market
• Identifying any reciprocal or returned businesses between each other to ensure sustained growth. To ensure that all customers’ pre-sales & post-sales enquiries and works orders, commercial documents, dealings with customers are promptly attended to and documented
• To work closely with customers on invoices payment.
• To effectively uses data and business intelligence resources to drive sales
• To find creative ways to solve problems and exceed customer expectation
• Successfully managing client accounts through onboarding, upselling, and partnership projects

Skills for Success

• Minimally 3-5 years of relevant working experience in carriers’ account management. However, candidates with no prior experience but possess strong attitude will also be considered.
• Good understanding of domestic and international data services, including data centre services which Singtel offers to carrier customers.
• Have completed SPIN Selling or equivalent training programmes
• Proficient in Microsoft Office applications and Salesforce.com
• Has working experience or knowledge in Data Analytics
• Proficient with analysing large database management and analytic tools and languages supporting data analysis and reporting - SQL, and Excel
• Proven strong account portfolio planning, presentation and reporting
• Resourceful, flexible and good business acumen and able to adapt to a fast-paced environment
• A team player with strong communication and leadership skills
• Experience in managing internal and external stakeholders

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

A firmware engineer position is available at Respiree Pte Ltd. The purpose of this role is to develop firmware and/or software as part of a highly integrated custom embedded processing system used in products developed by Respiree.

Responsibilities:

• Design and develop embedded software for new electronic products ranging from simple microcontroller-based solutions to highly complex embedded systems
• Develop software specifications based on requirements and collaborate with others to identify risk areas and evaluate alternatives or improvements
• Work with team members including hardware designers, software engineers to identify software related requirements or even system level requirements and develop corresponding embedded design strategies or architecture that meet those requirements
• Implement embedded code in accordance with defined requirements and/or specifications
• Establish software verification testing tools and methods and execute software testing activities
• Write technical documentation related to ideas, designs, specifications, instructions as per Respiree’s standards.

Requirements:

• Degree in Computer Science or Engineering or Physics with experience in embedded firmware development of 3-5 years
• Demonstrated skills in developing designs with C/C++ in embedded environments including bare-metal, multi-threaded RTOS and embedded operating systems
• Demonstrated skills in using integrations with interfaces such as I2C, SPI, UART, USB, BLE and WIFI based systems and modules etc.
• Specific experience with common microcontroller and or embedded processing platforms such as ARM Cortex-M STM32 and ESP32 chipset
• Strong understanding of software development tools and methodologies used in the context of embedded systems
• Excellent communication and teamwork skills
• Familiarity with IOT will be a bonus

Duties and Responsibilities

• To oversee overall operations of the restaurant

• To oversee the turnover and drive the revenue of the restaurant, prepare budget and ensure minimal cost and maximal profit, prepare sales and marketing/promotion plans, achieve monthly targets

• To provide/ensure the highest level of excellent and professional service in the restaurant to meet guests needs, expectations and satisfaction and rectified throughout their patron experience

• To handle guest’s queries/complaints in a polite, prompt and professional manner

• To ensure all furniture, lighting, other features and supplies (e.g. beverages, operation equipment, linen, uniforms etc) are adequate, functional, in full and clean working condition

• To provide induction briefing to and train service staff to be professional, knowledgeable to ensure smooth running of the restaurant

• To ensure communication among team members and daily briefings are conducted

• To plan, create and manage the Standard Operation Procedure (SOP) for the restaurant

• To liaise with the Chef(s) to ensure a high standard of food quality and presentation

• To hire new staff for the restaurant

• Ad hoc tasks as assigned by the Managing Director

• This is by no means an exhaustive list as it is subject to changes in accordance with the business patterns or any other factors where duties may have to be redefined accordingly

- Candidate must possess at least Diploma

- At least 5 Year(s) of working experience in related field required for this position

- People and service oriented

- Warm and Cheerful personality

- Willing to start on short notice

- Responsible for Safety audit

- Responsible for all day-to-day management & operations

Job Requirements:

• Proactively engage stakeholders to ensure that on site client’s expectations are met
• Build and develop effective client /stakeholder relationships across multiple levels of the organization;
• On-site key point of contact for Facilities in the client’s premises;
• Ensure effective communications and reporting to clients’ on operation matters;
• Evaluate service response time and analyse occupants’ service request trends and suggestions;
• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user;
• Pro-actively develop and manage client /business unit relationships ensuring that the expected and consistent service levels are achieved across the sites
• Lead by example and groom the team in achieving maximum client satisfaction level
• Ensure delivery of contractual obligations in a corporate setting;
• Deliver sound client centric experience at the workplace;
• Analyze client service request trends and provide suggestions for improvement. Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user. Lead by example and groom the team in achieving maximum client satisfaction level;
• Preparing weekly, monthly facilities reports;
• Develop and review planned maintenance schedules with maintenance vendors;
• Ensure all Reactive Maintenance is completed as per the agreed timeframes.
• Ensure all Financial Management requirements are completed in a timely and accurate manner.
• Develop Site SOPs to ensure compliance and operations efficiency;
• Assist in the implementation of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
• Ensure critical operations and sites are identified across the sites.
• Establish HSSE plan for the account on site.
• Ensure disaster recovery and business continuity planning is implemented and maintained across the sites.
• Implement and ensure escalation procedures are in place and observed for incident and problem reporting.
• Have good knowledge of statutory legislations and requirements
• Managing work orders using a CMMS and analysing maintenance data;
• To conduct commercial negotiations with service partners and suppliers and to ensure the sub-contractors’ contracts administration for the FM projects are established;
• Develop annual Capex and Opex budgets
• Develop initiatives and strategies that lead to cost savings and service improvement
• Analyse financial data and contract model to generate savings for the account
• Review monthly financial reports including the preparation of accruals and variance.
• Prepare monthly management report.
• Assist in the budgeting and Recommit process including reviews with Key Account Manager
• To enhance relationship with service partners and suppliers for the delivery of FM projects and businesses;
• Evaluate the vendor procurement and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.
• To support site operations including covering duties within the team where necessary;
• Actively encourage an environment that supports teamwork, cooperation & performance excellence across account. Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics. Develop a staff development program to ensure staff career progression;
• Develop and sustain a high-quality well motivated team
• Ensure high staff morale, trust and work ethics
• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
• Mentor and enable Training & Development of team members
• Actively encourage an environment that drive teamwork, co-operation & performance excellence across the sites;
• Any other scope and roles as assigned by the reporting manager.

Job Requirements:

• Minimum Diploma in Facilities Management, Estate Management, Building or relevant related discipline from a recognised tertiary institute;
• At least 3 years of relevant experiences as a manager in facilities management in a corporate setting;
• Able to lead independently the team of Facilities Management and properties at site with minimum supervision;
• Excellent client management skills in a corporate environment and a strong team player;
• Proactive and independent;
• Dynamic and multi-tasking capabilities;
• Familiar with CMMS for work order management;
• Fire Safety Manager Certificate.

Job Responsibilities:

• Assist Banquet Operations (BOP) Managers in the implementation of the specific objectives and strategies for the section to achieve and maintain high standards, quality and maximum profitability for the section
• Assist the BOP managers in implementing the Hotel and Banquet policies, procedures and standards as spelled in the F&B Operations Manual and provide feedback for improvement
• Assist the BOP managers in controlling the purchase (or request), set-up, storage, maintenance and use of all resources, programmes and systems used by the section
• Support the BOP section to achieve (or exceed) set standards, monthly budget targets and keep the brand promise. This includes promoting the revenue generation initiatives and managing all sectional expenses
• Provide leadership for the BOP section in the absence of the BOP Managers

Job Requirements:

• Positive attitude and team player
• Service-oriented
• Meticulous with an eye for details
• Able to work in fast-paced environment
• Strong leadership and managerial skills
• Able to work in a team and independently