Job Description:
Join our team to support the operations of the Healthcare Cluster Data Warehouses and Data Lake. The Data Analyst will play a crucial role in investigating and resolving issues within SLA, focusing on ETL processes and data visualization using Oracle Analytics Server.
Key Responsibilities:
Ā· Log, track, and manage all support tickets in the ticketing system.
Ā· Collaborate with institutions and application teams to gather relevant information for analysis and execute the resolution process, ensuring timely closure of tickets.
Ā· Conduct monthly and ad-hoc service requests for all tickets raised.
Ā· Participate in internal and management meetings with functional analysts, institutional stakeholders, and Chief Medical Information Officers (CMIOs) to provide updates and insights on ongoing issues and resolutions.
Ā· Monitor application performance and identify areas for improvement.
Ā· Perform validation of data warehouses after scheduled maintenance to ensure they are functioning correctly.
Requirements / Qualifications:
Ā· Diploma or Bachelorās degree in Computer Science, Information Technology, or a related technical/scientific discipline.
Ā· 1-3 years of experience in data-related support roles, with a focus on ETL and data visualization.
Ā· Familiarity with Oracle Analytics Server (OAS), Tableau, and Informatica PowerCenter is highly desirable.
Skills:
Ā· Strong analytical and problem-solving abilities.
Ā· Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical stakeholders.
Ā· Proven ability to work collaboratively in a team-oriented environment.
Ā· Detail-oriented with exceptional organizational skills.