The Department and position

The department is responsible for development and maintenance of Capital Market applications used by worldwide users.

In a challenging and multicultural environment, the candidate will mainly provide functional and technical expertise on Treasury & ALM scope. This application is based on KONDOR+. The candidate will join the Singapore team to support KONDOR+ application and BLOFI, an CACIB in-house application.

Main responsibilities

• Provide functional and technical expertise on KONDOR+.

- Requests management (users and others IT teams)
- Operations management

- Application monitoring

- Incident Management

- Problem Management

The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.

Qualifications and Profile

• Candidates should have 5+ years experience in support activity.
• Strong knowledge on KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
• Candidates should have ITIL certification.
• Knowledge of major market regulatory body’s rules is an advantage
• Exposure to Capital Markets applications (E.g. Summit, Kondor+ Murex, Calypso…) is an advantage
• Should be able to do
  • SLA & KPI management, Client communication & interaction
  • Predictive analysis, consulting, escalation management
  • Risk analysis and project execution
• Knowledge in Capital Market FO/BO environment is an advantage
• Strong knowledge in Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT and Control-M.
• Knowledge of monitoring solution ITRS Geneos is an advantage
• Good knowledge Microsoft Office
• Careful observance of standards and processes
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills
• Ability to work well under pressure
• Autonomous, self motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• Self-starter and ambitious

Education & Work Experience:

• Expert level (min. 5 years)
• Master’s degree in relevant specialities

Note: If person is strong in some skills and weak in others, CA-CIB will make efforts to train the person in relevant areas.

Shift Timings:

Person will have to work in shifts as support is requiring 24H/5 Support.

(7:00 ~ 16:00) (16:00 ~ 1:00 next day) (23:00 ~ 8:00)

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Responsibilities:

This role is responsible for providing business support assistance, corporate strategy(executional) support, and coordinating marketing communications for the CEO office. The role reports to CEO and involves handling various tasks and responsibilities in both offices to ensure the smooth functioning of daily operations and the overall efficiency of the business and the responsibilities associated with the role :

Business Support:

• Provide full secretarial and executive administrative support for the CEO and CSO (Chief Strategy Officer)
• Detailed minute-taking during meetings and presentations during management meetings and when needed by CEO and/or CSO
• Coordinate the corporate communication and prepare corporate presentations needed for internal purposes or external correspondence
• Liaise with Legal Counsel and Regulatory Compliance on managing matters of the business
• Manage scheduling, prioritization and preparation for all engagements and coordinate/plan travel schedules involving the CEO and CSO, and Senior Management Team(where needed)

Corporate Strategy Support:

• Preparation/compilation of management reports, statistics, presentations, meeting agendas, as well as prepare presentation materials for strategic meetings
• Support on corporate strategy project management and tasks
• Understanding budgeting and expense management – financial acumen will be advantageous
• Act as the prime interface to the CEO and working teams, specifically the senior leadership
• Support marketing communications with the Marketing team in terms of project administration and
• Organise CEO office events and team-building sessions
• Other ad-hoc duties as assigned by the CEO

Pre-requisites:

• Education: Degree/ Diploma, Business or the Sciences
• Experience needed: 3 to 5 years of working experience, preferably with the management level
• Professionalism: Maintaining a high level of professionalism in all interactions, including dress, demeanor, and good communication skills, both written and verbal, is crucial in representing the executive and the organization.
• Resourcefulness: ability to find creative solutions to challenges or locate information quickly. Resourcefulness is a valuable trait
• Multitasking capabilities and Flexible: Handling multiple tasks simultaneously and the ability to juggle various responsibilities in a highly organised without becoming overwhelmed is essential. Being flexible and adaptable is key to meeting the shifting demands and a fast-paced environment
• Proficient in MS Office applications (Outlook, Words, Powerpoint, Excel etc) especially Excel and Powerpoint

Chugai Pharmabody Research Pte. Ltd. (“CPR”) was established in Singapore as a wholly-owned subsidiary of Chugai Pharmaceutical Co., Ltd (Chugai), a member of Roche group, in January 2012 and started operations on July 2, 2012. Located at Biopolis in Singapore, it aims to generate new antibody drugs based on Chugai’s proprietary antibody engineering technologies, such as recycling antibody®, sweeping antibody®, bispecific antibody, various Fc engineered antibodies, and other new antibody engineering technologies that are under development.

Research Support Leader in Research Support Unit

Executive Assistant to CEO and Administration Head:

· Manage staff who coordinate and liaise with internal and external parties for all meetings and conferences arranged.

· Assist the facilitation of collaboration with Chugai/Roche/Genentech and/or external research institutions, including internal research activity

Committee Activity Management:

· Manage staff who provide secretarial and administrative support to the various research committees, ensuring compliances with Chugai group policy and local regulations.

· Update the process and system to make review and approval process sustainable.

Operational management:

· Manage staff who coordinate with internal and external parties on shipping related matters.

· Maintain the policies, guidelines, and SOPs related to research support activities.

Facility Management:

· Manage staff who establish short term (1 – 3 years) and long term (5 years and above) facility management plan to be in line with company’s business continuity plan.

· Arrange the relocation of lab and equipment in line with research activities.

Requirements:

· General degree with minimum 10 year of operational experience in the life sciences industry.

· Good knowledge of local research practices and research and development regulations.

· Strong organization skills and good verbal and written communication skills.

· Proficiency in Japanese Language is a must to liaise with Japanese speaking colleagues and clients.

Interested applicants are invited to email their detailed resume, qualifications, availability, current and expected salary to: [email protected]

For more information regarding our Company, you may refer to our website at:
http://chugai-pharmabody.com/

We regret that only short-listed candidates will be notified

Job Description: As a High School Lecturer specializing in Media & Student Support Services, you'll have a multifaceted role that includes:

1. Delivering engaging and comprehensive lessons in media studies, covering topics such as journalism, film analysis, digital media production, and more.
2. Providing guidance and support to students in both academic and personal matters, fostering a positive learning environment conducive to student success.
3. Collaborating with colleagues to develop innovative and relevant curriculum materials, incorporating real-world examples and cutting-edge media technologies.
4. Serving as a mentor to students, offering academic advice, career guidance, and encouragement to help them reach their full potential.
5. Assessing student performance through assignments, exams, and projects, and providing constructive feedback to facilitate continuous improvement.
6. Demonstrating proficiency in video production techniques, including filming, editing, and post-production, to enhance teaching materials and student projects.
7. Overseeing media-related projects and student initiatives, ensuring deadlines are met, resources are utilized effectively, and objectives are achieved.

Requirements: To excel in this role, you should possess the following qualifications and skills:

1. Bachelor's or Master's degree in Media Studies, Communication, Education, or a related field. Teaching certification or experience is highly desirable.
2. In-depth knowledge of media theory, principles, and practices, with a passion for staying updated on industry trends and advancements.
3. Excellent communication and interpersonal skills, with the ability to connect with students from diverse backgrounds and effectively convey complex concepts.
4. A compassionate and empathetic approach to student support, with a genuine desire to help students overcome challenges and achieve their goals.
5. Strong organizational skills, with the ability to manage multiple tasks efficiently and meet deadlines in a fast-paced educational environment.
6. Proven ability to work collaboratively with colleagues, administrators, and other stakeholders to enhance the overall learning experience for students.
7. Proficiency in video production techniques, including filming, editing, and post-production software.
8. Experience in managing projects, coordinating resources, and ensuring project goals are achieved within established timelines.

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences
• Responsible for maximizing revenue opportunities and customer retention.

Requirements

• Min Diploma in Marketing or related
• Min 2 years of working experience in sales support environment with customer relationship and maintenance responsibility

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Summary:

As a Technical Support Executive, you will be responsible for collaborating with cross-functional teams to ensure operation of educational projects and e-learning platforms, managing LMS administration, supporting relevant software and hardware, and contributing to educational and creative objectives.

Key Responsibilities:

· Administration of Learning Management System, including tech support for learners, user management, course deployment, integrate contents (videos, activities, and interactive elements) into LMS.

· Provide first-level Tech and Admin support to staff and students, addressing issues related to hardware, software (e.g., EdTech Tools tech support & administration), and network connectivity for classes and daily operations.

· Perform regular maintenance and updates on systems, and develop documentation and user guides for systems, Website, LMS and other software.

Qualifications:

· Minimum qualification: Diploma from the Institute of Technical Education (ITE) or higher in Information Technology (or related field).

· Ability to manage multiple platforms and applications.

· Experience in Learning Management Systems, animation software and other educational software (e.g., EdTech tools).

· Good hands-on, problem-solving, and analytical skills.

· Ability to work independently, as part of a team, and with cross-functional teams.

· Ability to explain technical concepts to non-technical users.

We are seeking an experienced and skilled Salesforce Tech Lead with strong hands-on experience in Salesforce development. As a Tech Lead, you will be responsible for leading a team of developers, driving the implementation of Salesforce solutions, and ensuring the successful delivery of projects.

Responsibilities:

1. Team Leadership
   Lead and mentor a team of Salesforce developers, fostering a collaborative and high-performance work environment.Provide technical guidance and support to team members, ensuring the overall success of the development projects
   
2. Salesforce Development
   Design, develop, and implement customized Salesforce solutions, including Apex classes, triggers, Visualforce pages, Lightning components, and integrations. Collaborate with stakeholders to gather requirements and translate them into technical specifications.
   
3. Technical Architecture Define and implement scalable and maintainable Salesforce architecture solutions.
   Evaluate and recommend tools, frameworks, and best practices for Salesforce development.
   
4. Project Management Manage and oversee the end-to-end delivery of Salesforce projects, ensuring adherence to timelines, budget, and quality standards
   Collaborate with cross-functional teams to define project scope, goals, and deliverables.
   
5. Quality Assurance
   Conduct code reviews and implement best practices to ensure the quality and security of Salesforce solutions.Perform testing and debugging of applications to resolve issues and optimize performance.
   
6. DocumentationCreate and maintain comprehensive technical documentation for Salesforce solutions, including design documents, release notes, and user guides.
   
7. Stakeholder CommunicationEffectively communicate technical concepts to non-technical stakeholders and provide regular updates on project progress.
   

Requirements:

• Strong hands-on experience in Salesforce development.
• Proven experience in leading and managing Salesforce development teams.
• Strong expertise in Apex, Visualforce, Lightning components, and Salesforce integrations.
• In-depth understanding of Salesforce architecture and best practices.
• Solid experience in project management, including planning, execution, and delivery.
• Excellent communication and interpersonal skills.
• Salesforce certifications such as Certified Platform Developer II and Certified Technical Architect (CTA) are highly desirable.

If you are a results-driven Salesforce professional with leadership skills and a passion for delivering high-quality solutions, we invite you to apply for this challenging and rewarding role.

We are seeking an experienced and skilled Salesforce Tech Lead with strong hands-on experience in Salesforce development. As a Tech Lead, you will be responsible for leading a team of developers, driving the implementation of Salesforce solutions, and ensuring the successful delivery of projects.

Responsibilities:

1. Team Leadership
   Lead and mentor a team of Salesforce developers, fostering a collaborative and high-performance work environment.Provide technical guidance and support to team members, ensuring the overall success of the development projects
2. Salesforce Development
   Design, develop, and implement customized Salesforce solutions, including Apex classes, triggers, Visualforce pages, Lightning components, and integrations. Collaborate with stakeholders to gather requirements and translate them into technical specifications.
3. Technical Architecture Define and implement scalable and maintainable Salesforce architecture solutions.
   Evaluate and recommend tools, frameworks, and best practices for Salesforce development.
4. Project Management Manage and oversee the end-to-end delivery of Salesforce projects, ensuring adherence to timelines, budget, and quality standards
   Collaborate with cross-functional teams to define project scope, goals, and deliverables.
5. Quality Assurance
   Conduct code reviews and implement best practices to ensure the quality and security of Salesforce solutions.Perform testing and debugging of applications to resolve issues and optimize performance.
6. DocumentationCreate and maintain comprehensive technical documentation for Salesforce solutions, including design documents, release notes, and user guides.
7. Stakeholder CommunicationEffectively communicate technical concepts to non-technical stakeholders and provide regular updates on project progress.

Requirements:

• Strong hands-on experience in Salesforce development.
• Proven experience in leading and managing Salesforce development teams.
• Strong expertise in Apex, Visualforce, Lightning components, and Salesforce integrations.
• In-depth understanding of Salesforce architecture and best practices.
• Solid experience in project management, including planning, execution, and delivery.
• Excellent communication and interpersonal skills.
• Salesforce certifications such as Certified Platform Developer II and Certified Technical Architect (CTA) are highly desirable.

If you are a results-driven Salesforce professional with leadership skills and a passion for delivering high-quality solutions, we invite you to apply for this challenging and rewarding role.

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences
• Responsible for maximizing revenue opportunities and customer retention.

Requirements

• Min Diploma in Marketing or related
• Min 2 years of working experience in sales support environment with customer relationship and maintenance responsibility

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job description:
Provide administrative & logistics support at the General Office, Centre of Excellence (COE) of the Mother Tongue Department as well as Head of Department (HOD) Room. The candidate is also to take charge of sick bay and printing duties.

Work timing:
Mondays to Fridays: 8:45 am to 6:00 pm, inclusive of 45 min lunch break, service not required on Saturdays, Sundays and public holidays.

Requirements:
3 or more GCE ‘O’ Level passes including English and Chinese

At least 3 years’ experience in school office administration

Proficient in IT skills such as Microsoft Word, Excel and translation tools

Bilingual with good communication skills (English and Chinese)

Good team player

Able to multi-task

Interested Parties can contact Benny - 98629793 or email [email protected]

Job Description

• Provide excellent customer service to handle general incoming billing and account inquiries, and resolve customer’s concern.
• Verify and process applications such as account opening, closing, and modification.
• Verify and process bills generated from system in an accurate and timely manner. Perform billing adjustment, mass charges/rebates when required.
• Handle payment collection tasks and ensure smooth file transfers for payment interfaces.
• Send reminder letters for overdue payments, follow up on arrears, and raise appropriate actions to ensure timely resolution.
• Coordinate closely with client and third-party vendors to ensure smooth communication, facilitating efficient billing operations.
• Assist in software related enquiries. You will work closely with the consultants and engineers to resolve escalated issues quickly and effectively.

Essential Skills and Experience

• At least 2 years of experience in day-to-day operational support in areas such as billing, accounting, customer service, or credit control.
• Experience in the electricity retail or utility industry would be an advantage.
• Minimum qualification of GCE ‘O’ level, Diploma, Degree or equivalent in the relevant field.
• Strong interpersonal skills with service oriented and empathetic mindset.
• Responsible with good time management and organisation skills to follow through customers’ issues.

We regret that only shortlisted candidates will be notified.

Job Description

• Take ownership for any problems or issues encountered by customer and act as a primary point of contact for customers, be the Customer advocate internally.
• Identify and analyse root causes for issues and identify means of preventing future occurrence. You will work closely with the consultants and engineers to resolve escalated issues quickly and effectively.
• Be empathetic to customers’ issues and seek to resolve them in a timely manner.
• Meticulous and organised in documenting customers’ questions and concerns, maintaining a database of feedback and queries from customers.
• Able to work independently in a fast-paced environment with minimum supervision.
• Sensitivity toward details and deadlines.
• Analytical and process-oriented.
• Ability to work as part of a team.
• Diplomatic and able to carry oneself professionally

Essential Skills and Experience

• Diploma, Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer Science, Computer Engineering) or equivalent.
• Minimum one year experience as a helpdesk support or related role in the technology industry.
• Strong interpersonal skills with service oriented and empathetic mindset.
• Responsible with good time management and organisation skills to follow through customers’ issues.

We regret that only shortlisted candidates will be notified.

Job Descriptions:

• Provide after-sales technical support to all local and regional customers.
  - Manage coverage of on-site, telephone, email, and other remote technical support to customers in a timely and effective manner for all products
  - Provide technical advice and recommendations to customers to resolve issues
  - Escalate and update internal team on the product issues and follow up closely of the progress/solutions with customers
• Liaise with HQ and subsidiaries companies for any product or technical issues.
• Provide necessary hands-on training to internal team (e.g., technicians) to handle fully test of product or system to ensure it functions properly and meets the specification.
• Support QA team in system testing which include Factory Acceptance Testing, Interface Factory Acceptance Testing as well as Site Testing

Job Requirements:

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma in Engineering or equivalent.
• At least 1 - 2 years of quality engineering experience working in manufacturing environment.
• Experience in auditing to the requirement of ISO quality system standards will be an added advantage.
• Demonstrate responsiveness and promptness in meeting company’s needs.
• Act with a high level of integrity.
• Act resourcefully to ensure that work is completed within specified time and quality.
• Willing to travel
• Proficiency in Chinese Mandarin will be an added advantage.

We welcome candidates who may not have experience or sufficient experience but are enthusiastic and eager to learn.

Benefits:
Competitive salary, performance-based bonuses, health benefits, and opportunities for professional development within a dynamic and growing organization.

- responsible for stocks purchases from local and overseas suppliers, including other office and warehouse miscellaneous purchases

- sale and cost price negotiation with B2B customers and suppliers

- plan and prepare staff work schedule and goods delivery schedule

- liaise with freight forwarders on goods clearance at ports

- invoicing of B2B customers

- design sale mechanics for store and outlets

- provide back end POS machine technical support to retail advisers

- verify real time sales receipts from online payment from customers

- prepare cash payments, cheque payments and online bank payments

- prepare monthly sales reports for stores, outlets, online and B2B customers

- assist in salary and commission calculation

- assist in any ad-hoc projects undertaken by the company

We are looking for a Manager to drive the next phase for our Innovation team, through the Open Innovation Platform (OIP). Our mission is to inspire and support corporates to innovate digitally. The OIP is the national digital platform matching corporates to innovative solution providers. This is a business development and pre-sales role which is focused on corporate engagement through multiple modalities e.g. inbound and outbound leads generation and qualification, curated programming, triaging their innovation needs and funnelling them to the OIP programme to support their corporate innovation journey.

Why Join:

• Be part of a young, vibrant, fun and transforming team to strategise, refine and execute the suite of innovation programmes and resources for corporates.
• Shape the ethos of a start-up in government, being scrappy, running fast and lean, and failing forward.
• Rare opportunity to create an innovation platform in government, to benefit corporates and the economy at scale.

Key Responsibilities:

• Business Development. Generate, qualify and cultivate corporate leads, and convert corporates looking to drive business innovation within their organisations. This includes sourcing leads through working with partners to curate exclusive events or programmes targeted at innovators and decision makers.
• Business Engagement. Qualify inbound leads including referrals by acting as initial point of triage for corporates with interest in OIP to diagnose their basic innovation needs. Regular engagement with warm leads, keeping abreast of industry trends and customer drivers as opportunities for follow-ups to enable conversion.
• Stakeholder Management and Matching. Scout, own and deepen relationships with new corporates and multipliers (e.g. government agencies, trade associations) to build the corporate database. Support direct matches with our technology solvers base, based on corporates’ business use cases, as a lever to deepen the corporate relationship.
• Partnership Development: Identify, source and engage existing or new strategic partners through lead follow-up to achieve Innovation team’s objectives (e.g. securing more corporate leads for OIP and/or developing partner-led tech showcases to inspire corporates)

Requirements:

• Tertiary qualification in Business/Information Technology/Engineering or relevant/related disciplines
• At least 5 years of relevant experience in an industry engagement, B2B business development or consultancy role, with immediate and large business networks
• Adept at engaging external stakeholders across seniority levels, and building business networks
• Excellent written and verbal communication skills; with strong analytical and conceptual thinking skills
• Highly adaptable and can work well across internal units and cross-cutting issues and processes
• Results-oriented to follow through with programmes and assignments in a timely manner
• Experience in corporate innovation or digital transformation, cultivating and sustaining business partnerships, and running curated and targeted programmes for corporates
• Good understanding and appreciation of new technology trends, and how it can drive new areas of growth and business use cases across industries in the digital space
• Strong bias for action and ownership to roll up your sleeves to do
• Relentless in cutting through blockers and getting things done
• Team player in solving problems without drawing lines

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities:

• Provide desktop support at customer’s site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer’s specifications, to ensure customer satisfaction and service operation are achieved
• Conduct installations based on customer’s requirements and company specifications, from site inspections through to final sign-off and acceptance
• Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer’s sites
• Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction
• First level troubleshooting of network connectivity in a LAN/WAN environment
• Responsible for tracking hardware and software inventory and report to asset management team on a regular basis
• Assist in user/hardware movement and office relocations
• Maintain defective equipment/parts in maintenance inventory, document customer repairs, maintain and restock assigned parts inventory to ensure proper spare parts levels
• Provide user data and application recovery
• Maintain IT records and track on areas of responsibilities

Requirements:

• Bachelor Degree or Diploma in Engineering, Computer Science/Information Technology or its equivalent
• At least 1 year of experience in a technical service role
• Technical skills in Microsoft Windows, desktop hardware, desktop software application and network environments

Responsibilities

• Responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences
• Responsible for maximizing revenue opportunities and customer retention.

Requirements

• Min Diploma in Marketing or related
• Min 2 years of working experience in sales support environment with customer relationship and maintenance responsibility

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Technical Support Consultant (L2) plays an important role in making sure that happens.

Role and Responsibilities

• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation and removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work through our Ticketing System
• Make sure that Client Documentation is well-maintained
• Split tickets that have several issues into their ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resources to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require L3 support
• Work with the Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate, and Mitigate potential risks to the Service Delivery Manager and Clients
• Follow the schedule provided by the Service Delivery or appointed Service Coordinator
• Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
• Follow all our Security Procedures and Keep a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively

Qualifications and Education Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens.

Role and Responsibilities

• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk to clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Provide prompt and accurate feedback to customers
• Refer to internal database or resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritise and manage several open issues at one time
• Follow up with clients to ensure the systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Maintain jovial relationships with clients
• Create and maintain documentation for on-site processes
• Escalate tickets that require L2 or Service Delivery Manager's support
• Work with Level 1 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate, and Mitigate potential risks to the Service Delivery Manager and Clients

Education Qualifications and Requirements

• Diploma in Engineering (Electrical & Electronic, Computer Science, , Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Basic knowledge of cloud concepts and networking,
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Job Description

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens.

Roles and Responsibilites

• Responsible for Level 3 support and escalations for network and System issues;
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network to ensure optimum performance, reliability and availability;
• Work closely with internal and external teams for problem resolution;
• Perform maintenance and upgrades of systems and networks;
• Check on resource utilisation for trending and capacity planning purposes;
• Adhere to policies on change management to ensure the success of such projects;
• Implement security measures and ensure that policies are followed to reach the required level of security;
• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation and removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work through our Ticketing System
• Make sure that Client Documentation is well-maintained
• Split tickets that have several issues into their ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resources to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require Service Delivery Manager support
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate, and Mitigate potential risks to the Service Delivery Manager and Clients
• Follow the schedule provided by the Service Delivery Manager or the appointed Service Coordinator
• Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
• Follow all our Security Procedures and Keep a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively

Qualifications and Education Requirements

• 4 to 6 years of work experience
• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higer
• CCNA certification would be an advantage
• At least 4 years of hands-on experience in network device configuration and troubleshooting, as well as system and OS support.
• Proven work experience as a Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal