As a Field Service Engineer, you are accountable for:

• Field Support. To carry out Corrective Maintenance (CM) as a result of failure of the hardware and software related to SIMPLE. To restore the system to its operational condition. To monitor and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects as well as all related software versions, patches.

• Field Testing. To carry out software testing on the system whenever there is a new software bug fixes. To ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production.

• Spares Services. To manage the spares provisioning, support and test equipment and other tools that are stored at Authority site. To undertake store keeping functions in respect of receipt, issue and disposal. To carry out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares. To monitor the end-of-life and end-of-support status of the spares and installed hardware.

• Preventive Maintenance (PM). To carry out PM on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule. In carrying out the PM, to follow the approved PM checklists to perform calibration, servicing and verification of system configurations. To submit the PM report after each PM.

• Calibration Services. To liaise with vendor to perform calibration services on the test equipment that are used for the preventive maintenance.

KEY KNOWLEDGE AND EXPERIENCE

To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:

• Must be flexible to work in 12 hours shifts

• Able to cope in a highly pressured fast-paced environment

• Prior working experience in any Server / Network / Uninterruptible Power System / Security products such as Firewall, PIM and PAM and Server Virtualization will be an added advantage

• Customer orientated with high level of service attitude

• Good listening and analytical skills

• Hardworking, outgoing and enthusiastic

• Positive working attitude

• Team player, and also able to work independently and with little supervision

• Able to thrive in a dynamic environment

• Able to understand the system and architecture diagrams

• Able to understand the user operation environment

• Willingness to pick up new technologies

• Perform other job responsibilities as and when assigned

Education

Diploma / Bachelor’s Degree in IT/Engineering discipline

CCNA certified

Experience

Minimally 1-2 years of experience in supporting network, security, server and UPS

Minimally 1-2 years of experience in supporting mission critical systems with a stringent SLA of 99.9%

Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices will be an added advantage

Calling all talented L2 - L3 Application Support Analysts!

Are you able to confidently prioritize and handle issues? Do you want to take charge of your work and claim ownership?

Our client is a UK Trading Firm that has been bounding up the ladder of Financial world. They have been acquiring multiple companies within commodities sector and have reported steady growth for 8 years consecutively- with their net revenue reported as USD $543 million in 2022.

With 36 countries globally and more than 1000+ employees, they have decided to expand their Singapore Application Support Team.

Quick Overview

As an Individual contributor, you will be taking charge of issues (L2-L3) for Hong Kong, Singapore, Australia, and New Zealand. You will be part of the 'Risk' team, liaising with traders, and working on risk files via down-stream applications, enrichment, and backlog from all the inputs.

This role will allow you to demonstrate your resiliency, your knowledge, and independency as you will be solely responsible for taking ownership of the issues. This is a role with high visibility and recognition.

Your necessary skills

• Minimum 8 years of experience
• Linux AND windows OS experience
• SQL
• PowerShell scripting OR Python. You should be willing to pick up PowerShell, and will be given time to learn
• Have prior experience working as individual contributor
• Take accountability for your work - be open and honest about what you know and don't know
• Open to all industries, but financial services is preferred

Responsibilities:
1. Customer Service:

• Ensure a high level of customer satisfaction by delivering excellent support services.
• Act as a point of contact for escalated customer inquiries, maintaining a professional and customer-focused approach.
• Build and maintain excellent relationships with end-users, understanding their technical needs and preferences.
• Gather feedback from users to identify areas for improvement and implement solutions to enhance the overall user experience.
• Conduct user training sessions to promote self-service options and empower users to resolve common issues independently.

2. Technical Support:

• Identification and resolution of hardware and software issues for end-users, both onsite and remote.
• Serve as an escalation point for complex technical problems, ensuring timely and effective solutions.
• Collaborate with other IT teams within the organization (Infra, Network and App) to address and resolve technical issues.
• Oversee the development and maintenance of standardized laptop images for various user profiles.
• Deployment of laptops to new and existing users ensuring consistency, security, and compliance with organizational standards.
• Design and implement efficient processes for onboarding new employees, including laptop setup, account provisioning, and orientation on IT policies.
• Streamline and execute offboarding procedures, ensuring secure data removal, account deactivation, and retrieval of IT assets.
• Ability to analyze issues related to Microsoft 365 applications.
• Having knowledge to troubleshoot Wi-Fi or Network related issues.
• Possess expertise in diagnosing and resolving printer-related issues, including hardware malfunctions, connectivity problems, and print queue management.
• Develop and implement preventive and corrective maintenance strategies to optimize printer performance and minimize disruptions.
• Collaborate with vendors for escalated printer issues, warranty claims, and hardware replacements.

3. Documentation and Reporting:

• Maintain accurate records of support activities, including incident reports, service requests, and resolutions.
• Generate and analyse performance reports to identify trends and areas for improvement.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• Proven experience in a technical support role, with a minimum of 3 years in a leadership or supervisory position.
• Excellent knowledge of desktop operating systems, hardware, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL V4) are desirable.
• Solid understanding of ITIL framework and best practices for IT service management

Location: Loyang

Working Hours: Mon-Fri (830am - 530pm)

Salary: Up to $3,800 + AWS + VB

Job Responsibilities:

• Create sales quotation upon request from customers or sales team.
• Order entry and follow-up with customers on the delivery dates, including system projects order entry, PO placement with source and logistics matters.
• Releasing of shipment for pick/pack. Co-ordinating with freight forwarders for pickup.
• Support Field Service on service order and billing.
• Manage quality complaints between customers and source plant.
• Update equipment parts lead time.
• Follow-up on incoming shipment (equipment parts) including system projects.
• Ensure optimum stock level for made to stock items.
• Lodge QM Quality Notification in SAP for quality defects of goods and take appropriate corrective actions to close the loop.
• Ensure that orders are entered based on MTS/MTO criteria.

Job Requirements:

• GCE ‘A’ Level or Diploma in Business Management or equivalent.
• SAP knowledge is a must.
• Excellent communication skills
• Understanding of international payment terms and incoterms
• Comfortable to work in Loyang.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jun Siong (Johnson)

EA Personnel Reg No: R24120242

Job Description

• Industry/ Organization Type: Marine/ Oil & Gas
• Position Title: Sales Support cum Marketing Coordinator
• Working Location: Loyang (Transport provided)
• Working Hours: Monday to Friday, 9am – 6pm
• Salary Package: Up to $4,000 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Process purchase orders, raise COP forms, and perform stock reservations.
• Issue purchase requisitions for equipment and accessories; submit for approval.
• Communicate with customers, manufacturers, and suppliers to track shipments.
• Expedite receivables, deliverables, and prepare material take-off schedules.
• Coordinate with Warehouse and Logistics for timely delivery.
• Handle customer inquiries on prices, stock, and complaints; ensure follow-up.
• Assist in drafting proposals, quotations, and price negotiations.
• Maintain organized filing and perform ad-hoc duties as assigned.
• Organize and coordinate events like exhibitions, seminars, and dealer meetings.
• Prepare marketing collaterals and update website content.
• Liaise with trade magazines and media agencies as needed.

APPLY NOW!!!

• At least GCE “O” level with minimum 5 years of related working experience.
• Proficient in MS Office.
• Experienced in ERP system, preferably NetSuite, will be advantageous.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71092 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Responsibilities:

• Coordinating & scheduling interviews, following up with the hiring managers and notifying candidates of the interviews outcome, conducting initial remote interviews and screening
• Assisting in onboarding of new hires
• Administrative duties
• Attending to calls, enquries and visitors.
• Conducting market survey and feedback on corporate employee benefits

Requirements:

• Minimum "A" Levels or Diploma awarded by a Polytechnic in Singapore
• University Undergraduates may apply
• Good communication & interpersonal skills

• Diploma
• Customer Support / Fulfilment / Order Processing / Sales Support / Document Processing
• IMMD / Short Notice
• Alexandra Technopark

Job Scope:

• Provide customer service and admin operational support
• Serve as the main point of contact for external corporate customers and internal stakeholder
• Provide support on daily operations including registration / de-registration of corporate vehicles, follow up on renewal cases and credit card expiry date, blacklisting requests, tracking of refunds, etc
• Manage incoming phone calls and identify customers' needs to achieve satisfaction
• Build sustainable relationships and trust with corporate customer accounts
• Manage and address any corporate customer complaints or issue with product / service
• Work closely with stakeholders, to ensure the request from corporate customers are managed and delivered on time
• Generate reports
• Follow up on bad debt collection from corporate customers
• Any other duties as assigned

Requirements:

• Possess minimum a Diploma
• Minimum 2 years of customer support / fulfilment / order processing / sales support / document processing experience
• Excellent verbal and written communication
• Ability to build and sustain rapport with corporates customer and stakeholders
• Capability to identify and resolve issues promptly
• Attention to detail in handling documents and data entry
• Flexibility to adapt to changing priorities and handle unexpected situations

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

• Manage and configure infrastructure systems and applications (e.g., Active Directory Services, Data Centre, video conferencing, audio systems, telephony, server storage, backup), as well as network devices (firewalls, routers, VPN, internet proxy, wireless), desktops, mobile devices, and other remote devices.
• Ensure automatic system backups, execute recovery and disaster recovery plans, apply patches, and closely monitor system resource usage.
• Collaborate with external vendors to ensure compliance with Service Level Agreements (SLA).
• Create and update technical documentation, including administration and user guides.
• Provide technical support to users at local and overseas branches over LAN and WAN while maintaining security.
• Identify and procure products, solutions, and vendors/suppliers for project needs.
• Offer L1/L2 support and contribute as a team lead or member in various projects.

Interested candidate who wish to apply for this position, please send in your resume to [email protected]

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110980

EA Personnel Name: Lim Hooi Mei

Responsibilities:

• Collaborate with Maintenance Team and the station staff to monitor performance of the ticketing kiosks.
• Perform remote troubleshooting on the ticketing kiosks when required.
• Compiling fault data for ticketing kiosks and generate reports.
• Verify data from maintenance team to ensure data accuracy and improve the ease of understanding.
• Assist in all systemwide software deployment and post-software deployment activities to all ticketing kiosks.
• Generate backend reports of the ticketing kiosks for investigation purposes.
• Create Work Orders in the Maintenance Management System (MMS) to record details of fault troubleshooting.
• Supports all ticketing kiosks and Monitoring Control Console (MCC) workstation-related tasks (such as updating station layout drawing).

Requirements:

• NITEC / Higher NITEC in Engineering field.
• Proficient in Microsoft Office, especially in Ms. Excel.
• Possesses high accuracy in processing information.
• Self-motivated, proactive, positive, and able to work independently.
• Able to work independently and in a team in a challenging environment.

To apply, please click "Apply Now" or visit www.gmprecruit.com and search for job reference: 24720

GMP Technologies (S) Pte Ltd | EA Licence 11C3793 | EA Personnel: Novita Widjaja | Registration No: R22105960

Sales Admin (Imports, Exports, and Logistics)

Salary: $2,500 - $3,500

Working Hours: 5 days/44 hours

Working Location: Clarke Quay

Job Summary:

We are seeking an experienced Sales Admin to manage our imports, exports, and local logistics operations for a leading brand in retail industry. The ideal candidate will have a strong background in sales administration, logistics, and customer service.

Responsibilities:

• Manage and coordinate imports, exports, and local logistics operations
• Ensure compliance with relevant regulations and laws governing imports and exports
• Provide sales support and customer service to clients
• Process sales orders, invoices, and other related documents
• Maintain accurate records and reports on sales, inventory, and logistics operations
• Collaborate with internal stakeholders to resolve logistics and sales-related issues
• Identify opportunities to improve logistics and sales processes

Requirements:

• Relevant experience as sales admin or related field
• Strong knowledge of imports, exports, and local logistics regulations and procedures
• Proficient in Microsoft Office and Email writing skills

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

We are looking for L1/L2 Application Support Engineer to join a fast growing software company in Singapore!

• Salary up to $4,000 + AWS + Performance Bonus
• Permanent position, great working culture and environment
• Opportunity to handle FinTech/Trading platform related applications

Responsibilities:

• Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
• Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
• Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.
• Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or internal task force discussions when possible.
• Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
• Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
• Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

Requirements:

• 1 year of application/operations support experience
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
• Experience with some programming languages (HTML, JAVA) will be an added advantage
• Comfortable to work on rotating shifts (24/7 operations)

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:
Contact you about potential opportunities.
Delete personal data not required at this application stage.
To withdraw consent, email [email protected].
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Liew Chien Hui - R2090138

ScienTec Consulting Pte Ltd - 11C5781

We are a real estate agency based in Singapore, specializing in serving overseas companies and new immigrant professionals. We are currently seeking a dedicated Administrative Assistant to join our team. If you have a keen interest in Singapore real estate, possess patience, and attention to detail, we would love to hear from you!

Job Responsibilities:

1. Handle Customer Inquiries: Greet and assist clients, understand their needs, and provide appropriate property recommendations.

2. Arrange Property Viewings: Organize and schedule property viewings to ensure a smooth and pleasant experience for clients.

3. Assist with Handover, Move-In, and Move-Out Procedures: Support clients through the handover, move-in, and move-out processes, offering necessary guidance and assistance.

4. Draft Relevant Contracts: Prepare lease and sales contracts as per company requirements, ensuring accuracy and completeness.

5. Coordinate with external vendors for office supplies and service contracts.

6. Support the management and company in any other adhoc administrative tasks

What You Will Learn:

1. Extensive Knowledge of Singapore Real Estate: Gain valuable insights and knowledge about the Singapore real estate market, enhancing your professional expertise.

2. Networking Opportunities: Meet and connect with professionals from various industries, expanding your personal and professional network.

We Are Looking For:

1. Interest in Singapore Real Estate: You are passionate about the real estate industry and eager to grow within this field.

2. Patience: You are patient and capable of thoroughly addressing client needs and concerns.

3. Attention to Detail: You have a keen eye for detail, ensuring high-quality work and client satisfaction.

4. Bilingual: Many of our customers came from China, so speaking and writing in Chinese is essential in this position.

If you meet the above criteria and are excited about this opportunity, please contact us as soon as possible! We look forward to welcoming you to our team.

The role

This is primarily an IT Support Officer role with additional responsibilities for office matters. The role will be mainly responsible for providing Level 1 IT support, ensuring smooth technical operations, and promptly addressing user issues. Additionally, this role includes overseeing office-related matters and supporting business operations as needed.

Time split for duties:

• Help Desk Duties 8.00 AM - 2:30 PM
• Office Duties 2:30 PM – 5.00 PM

Key responsibilities

Level 1 IT Support (Primary Role) daily 8:00am to 2:30pm:

• IT Support/help desk dutiesIncident administration
  User account deployment
  User security access changes
  End user assistance
  
• Deployment and administrationEnd user equipment
  IT consumables
  Print/scanning
  Voice mobile/fixed line
  
• Investigation, reporting and fault service callsPC / Peripheral hardware / software
  Server / Network Service
  
• 3rd party vendor support liaison
• Some out of office hours support, on call duties and limited travel may be required

Office Manager (Secondary Role) daily 2:30pm to 5:00pm:

• Oversee office maintenance and supplies
• Coordinate logistics, including local couriers and hotel accommodations
• Helping office events and gatherings
• Assist with data entry, document stamping, and sending out general emails.
• Provide administrative support, including meeting coordination and report preparation.

Responsibilities :

1. Executive Secretarial Duties (80%):

• Prepare and manage documents, reports, and correspondence.
• Organize and coordinate meetings, conferences, and travel logistics (including flights, accommodation, and transportation).
• Manage calendars, schedule appointments, and handle event coordination.
• Oversee internal and external communication, including emails and mail.
• Serve as a point of contact for inquiries and manage the flow of information within and outside the organization.

2. Sales Planning Support (20%)

• Prepare materials for sales meetings and consolidate forecasts.
• Maintain and update customer and user databases.
• Monitor sales opportunities and generate status reports.
• Assist in creating and managing digital content, including website updates and sales tools.
• Support planning and execution of events such as seminars, exhibitions, and webinars.
• Arrange and monitor email campaigns, social media, and online advertisements.

Requirements :

• A minimum of 3 years of experience in a similar secretarial or administrative role.
• Proficiency in Microsoft 365 applications, including Outlook, Teams, Excel, and PowerPoint.
• Strong verbal and written communication skills in English and Japanese to coordinate with counterparts in Japan.
• High level of security awareness and information literacy.
• Exceptional attention to detail and a proactive approach to supporting the team.

If you are interested in the role, please feel free to contact me at
[email protected]

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
EA License No.: 07C5771

Job Description

• Industry/ Organization Type: IT Communications Service Provider
• Position Title: System Support Engineer (Telecommunication/ PABX)
• Working Location: Central (Nearest MRT: Mattar)
• Working Hours: Monday to Friday, 9am – 6pm
• Salary Package: Basic + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Configuration of Voice/Network peripherals, VoIP/ Cloud PABX, Network Switches etc.
• Provide helpdesk and remote support to customers, as well as onsite technical troubleshooting.
• Validate System Design Documents to ensure alignment with customer requirements.
• Build and maintain strong customer relationships through a proactive approach and positive attitude.
• Continuously acquire and update product knowledge in line with industry trends.

APPLY NOW!!!

• At least ITE with minimum 1 year of related working experience.
• Experience in deploying and managing Voice/Data project, supporting VoIP telecommunication systems, network switches, troubleshooting LAN/VoIP systems is an advantage.
• Good knowledge in IT and communication system/PABX is required
• Alcatel, Mitel and Yeastar PABX knowledge will be an added advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71498 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

• Collaborate with the IT Manager and key stakeholders to ensure effective support and execution of various IT functions, optimizing workflows across teams.
• Assist with the seamless operation of IT systems by coordinating with internal departments and external IT service providers to ensure high standards of service delivery.
• Offer front-line support to end-users, troubleshooting a variety of technical issues related to devices and software, including desktop/laptop configurations, printing solutions, and Microsoft applications.
• Manage IT hardware lifecycle, including provisioning, configuration, and installation of workstations and related equipment.
• Oversee IT security initiatives, ensuring up-to-date protection protocols are in place and maintained across systems.
• Maintain a comprehensive inventory of IT assets and relevant system documentation, ensuring that all hardware, software, and licenses are accounted for and compliant with internal policies.
• Provide ongoing support for the organization’s daily operations, assisting in the implementation of process improvements and ensuring operational targets are met.
• Perform other tasks as directed by the leadership team to support the evolving needs of the organization

Job Requirements:

• Min Diploma in Computer Science or relevant Degree qualification in a related discipline
• Strong working experience with Microsoft 365, End user desktop and IT Security
• 2 years of relevant working experience

Check out Aber Care Website for more details.

Interested applicants please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Responsibilities:
1. Customer Service:

• Ensure a high level of customer satisfaction by delivering excellent support services.
• Act as a point of contact for escalated customer inquiries, maintaining a professional and customer-focused approach.
• Build and maintain excellent relationships with end-users, understanding their technical needs and preferences.
• Gather feedback from users to identify areas for improvement and implement solutions to enhance the overall user experience.
• Conduct user training sessions to promote self-service options and empower users to resolve common issues independently.

2. Technical Support:

• Identification and resolution of hardware and software issues for end-users, both onsite and remote.
• Serve as an escalation point for complex technical problems, ensuring timely and effective solutions.
• Collaborate with other IT teams within the organization (Infra, Network and App) to address and resolve technical issues.
• Oversee the development and maintenance of standardized laptop images for various user profiles.
• Deployment of laptops to new and existing users ensuring consistency, security, and compliance with organizational standards.
• Design and implement efficient processes for onboarding new employees, including laptop setup, account provisioning, and orientation on IT policies.
• Streamline and execute offboarding procedures, ensuring secure data removal, account deactivation, and retrieval of IT assets.
• Ability to analyze issues related to Microsoft 365 applications.
• Having knowledge to troubleshoot Wi-Fi or Network related issues.
• Possess expertise in diagnosing and resolving printer-related issues, including hardware malfunctions, connectivity problems, and print queue management.
• Develop and implement preventive and corrective maintenance strategies to optimize printer performance and minimize disruptions.
• Collaborate with vendors for escalated printer issues, warranty claims, and hardware replacements.

3. Documentation and Reporting:

• Maintain accurate records of support activities, including incident reports, service requests, and resolutions.
• Generate and analyse performance reports to identify trends and areas for improvement.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• Proven experience in a technical support role, with a minimum of 3 years in a leadership or supervisory position.
• Excellent knowledge of desktop operating systems, hardware, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL V4) are desirable.
• Solid understanding of ITIL framework and best practices for IT service management

Job Posting: Temp Staff – Contact Centre Support

Position Details:

• Location: Hill Street
• Reporting to: Contact Centre Manager
• Contract Duration: 5 months
• Salary: $2,600 - $2,800
• Working Hours: 8:30 AM to 6:00 PM (Monday to Friday), with overtime on an ad-hoc basis
• Start Date: ASAP

Key Roles and Responsibilities:

Contact Centre Operations Support:

1. Assist in managing daily contact centre operations via phone, email, and walk-in professionally.
2. Collaborate with contact centre staff to address and resolve operational issues promptly.
3. Provide immediate attention to customers' needs and execute satisfactory service recovery actions.
4. Ensure the fulfillment of applications and contract renewals for Residential and Business customers.
5. Achieve productivity and quality targets as set by the management.
6. Perform other ad-hoc duties as assigned.

How to Apply: send your resume to: [email protected] or telegram @jocelynchan ASAP!

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820

Requirement:

• Willing to work in shifts to provide rotational 24/7 shift application support duties (Need to support including night shift, weekends and public holidays).
• Has experience or knowledge on Incident and Problem management.
• Health check and monitoring production system and job scheduling to ensure SLA is meet.
• Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
• Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
• Continuous improvement of the system, e.g. job automation, performance tuning.
• Should be able to identify and fix the bugs.
• At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.
• At least 3-5 years of working experience, preferably in Banking or Anti money laundering.
• At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.
• Perform code packaging end to end until release to Production, the maintaining application is done by the Production team
• Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
• Good knowledge in Linux/Unix/Windows environment and scripting.
• Hands on experience on monitoring tools like Grafana has added advantage.
• Should be open to learn and adapt to new technologies.
• Knowledge on GIT Bitbucket and Jenkins has added advantage.
• Knowledge on Actimize/Hadoop has added advantage.

Responsibilities

SAP

• Providing level 1 and 2 support for any SAP operational issue.

• To participate in any SAP project activity deemed as reasonably required by users.

• Work together with cross-functional teams, vendors/ business partners to ensure successful implementation.

• Research and explore more Application Technologies, Functionality and availability.

• Coordinate and support User Acceptance Testing (UAT) with business users.

• To participate, coordinate and support for implementation and post- implementation of new requests for SAP.

• Provide training to users, as and when needed, using the available training materials and UAT documents. Transfer of knowledge and provide training to users to build additional capacity.

ERP Existing Application Redevelopment and New Application Development

• To participate, coordinate and support for implementation and post-implementation of new requests of existing application redevelopment and new application developments.

• Assist in defining test cases and scenarios based on the requirements.

• Work with vendors or rest of IT team members to ensure that the product is thoroughly tested and meets the specified criteria.

• Coordinate and support User Acceptance Testing (UAT) with business users.

• Create detailed requirement documentation if needed.

• Provide training to users, as and when needed, using the available training materials and UAT documents.

ERP System Integration Projects

• Coordinate and support User Acceptance Testing (UAT) with business users

• Create detailed requirement documentation if needed.

• Provide training to users, as and when needed, using the available training materials and UAT documents.

Special Project Related with ERP System

• Identify opportunities for adopting new tools, methodologies, and best practices to enhance IT, SAP and BI capabilities.

• Identify areas for optimization, recommend process changes, workflow modifications, and automation opportunities to increase efficiency and productivity, and participate in discussions and workshops to drive continuous improvement initiatives.

• To participate, coordinate and support for implementation and post-implementation of new Application.

• Assist in defining test cases and scenarios based on the requirements. Work with vendors or IT teams to ensure that the product is thoroughly tested and meets the specified criteria.

• Coordinate and support User Acceptance Testing (UAT) with business users

• Create detailed requirement documentation if needed.

• Provide training to users, as and when needed, using the available training materials and UAT documents.

How to Apply:

Interested applicants, kindly click on “APPLY NOW”

We regret only shortlisted candidates will be notified.

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EA License No: 19C9950

EA Personnel: Pang Seng Leng Diana

EA Personnel Reg No: R1106651

• Supervise students at the GEAR-Up Room
• Ensure that students tidy-up the GEAR-Up Room and canteen area before they leave.
• Ensure that all equipment is cleaned, switched off (if applicable) and put back at their allocated location after use.
• Work with TIC to organize or conduct structured activities at the GEAR-Up Room.
• Supervise and ensure safety of students in the GYM room
• Clean the gym room and the sports hub.
• Any other duties as assigned by School Leaders.

This position is open to all who are fulfilling aforesaid requirements.

POSITION OVERVIEW:

We are seeking a skilled Senior or IT Support Specialist with a strong background in IT Infrastructure / network support with hands-on experience to join the Samsung Research Centre Singapore team. The ideal candidate will play a key role in maintaining and enhancing our IT infrastructure, include offices and data network/center by providing exceptional support to end-users, and ensuring optimal network performance within regional offices.

JOB RESPONSIBILITIES:

• Identify and resolve hardware and software issues for end-users, both onsite and remote.
• Collaborate with other IT teams within the organization (Infra, Network and App) to address and resolve technical issues.
• Deploy laptops to new and existing users ensuring consistency, security, and compliance with organizational standards.
• Design and implement efficient processes for onboarding new employees, including laptop setup, account provisioning, and orientation on IT policies.
• Streamline and execute offboarding procedures, ensuring secure data removal, account deactivation, and retrieval of IT assets.
• Ability to analyze issues related to Microsoft Office applications.
• Troubleshoot Wi-Fi or Network related issues.
• Diagnose and resolve printer-related issues, including hardware malfunctions, connectivity problems, and print queue management.
• Act as a point of contact for escalated customer inquiries, maintaining a professional and customer-focused approach.
• Gather feedback from users to identify areas for improvement and implement solutions to enhance the overall user experience.
• Conduct user training sessions to promote self-service options and empower users to resolve common issues independently.
• Maintain accurate records of support activities, including incident reports, service requests, and resolutions.

QUALIFICATIONS & REQUIRED SKILLS:

• At least a Diploma or Bachelor’s Degree in Information Technology, Computer Science, or equivalent.
• Excellent knowledge of desktop operating systems, hardware, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• Solid understanding of ITIL framework and best practices for IT service management

Job Description
We are seeking an experienced IT Support Specialist with at least 2 years' experience. You will provide technical assistance, troubleshoot IT issues, and ensure the seamless operation of our client's shipping-focused IT infrastructure.

Key Responsibilities

• Provide first-line IT support to resolve hardware, software, and network issues.
• Maintain and monitor shipping-specific software systems.
• Liaise with teams to implement technology upgrades.
• Ensure data security and compliance with industry standards.

Requirements

• Minimum 2 years of IT support experience.
• Proficient in troubleshooting and resolving IT issues.
• Knowledge of shipping-related IT systems is a plus.
• Excellent problem-solving and communication skills.

How to Apply:
Please send your resume and cover letter to [email protected] to discuss further.

If this role isn't quite what you're looking for, but you know someone who may be interested, don't hesitate to share my details or pass along their contact information.

(EA Reg no: R1876610)
Faststream Recruitment Pte Ltd, EA License no: 09C3403

ARE YOU SEEKING FOR GROWTH YET YOU WANT A FULFILLING CAREER?

Be ready to embark on a journey which offers you an exciting opportunity! If you are someone who is meticulous and have an analytical thought process, this role is for you! This role requires you to work with the Head of Distribution Support.

HERE’S A SHORT INTRO OF WHO WE ARE

Since 2005, finexis has been more than just a financial services provider – we are lifelong confidantes, guiding clients through every stage of their financial journey. As the largest and fastest growing independently-owned financial advisory firm in Singapore, we are proud to have over 900 consultants and staff, $1 billion in assets under advisory, and strategic partnerships, that establish us as a market leader in personalised financial services. We deliver tailored financial solutions in wealth management, investment planning, and risk management, all driven by our mission to impact lives beyond finance.

WHAT TO EXPECT

Your role is pivotal in ensuring our representatives meet the fit and proper standards under the Representative Notification Framework (RNF). You will handle thorough checks, manage timelines effectively, and prepare essential documents for onboarding and offboarding processes. To be successful in this role, you should be someone who is proactive and has strong organisational skills!

WHAT YOU’LL DO

Responsible for fit & proper assessment applicable to the appointment of representatives under Representative Notification Framework (RNF) within agreed timeline, which includes:

• Conducting background checks & fit and proper assessment on each candidate
• Making recommendations on the suitability of each candidate
• Flagging out adverse findings and escalating of case for further evaluation
• Liaise with Compliance Team and various key management stakeholders to facilitate the licensing process and address any issues or concerns that may arise
• Ensure completeness of documentation for each candidate. To liaise with candidates, hiring manager and internal stakeholders on all matters relating to the recruitment of the candidate
• Ensuring that these policies are communicated effectively to all relevant stakeholders
• Provide regular statistics & report to Management and Distribution Channels related to candidate and appointment of representatives
• Conduct periodic declarations and checks on existing financial consultants
• Monitor and evaluate the effectiveness of onboarding and assessment processes.

Support for other Distribution Support function such as:

• Representatives’ resignation process
• Reference check request
• Handles audit request related to fit & proper assessment
• Regular review of process to streamline and ensure relevancy
• Any other projects or tasks as assigned

WHO YOU ARE

• Degree or Diploma in any discipline
• At least 3 years’ experience in Distribution Support, particularly in MAS Representative Notification Framework (Highly preferred)
• Proficient in Microsoft Office Applications such as Excel, Word and PowerPoint
• Highly organized, focused, and able to work under tight timelines and pressure
• Ability to express thought process
• Independent, self-driven, results-oriented and team player
• Meticulous with a keen eye for detail
• Strong interpersonal skills and ability to influence stakeholders
• Able to work in a fast-paced environment

CDAC centres are strategically located island-wide to better serve students, workers and families. We aim to provide its services and programmes to the community near to their homes.

Reporting to the team supervisor, the job scope is as follows:

• Opening and closing the centre
• Managing the front counter and hotline
• Handling customer service and enquiries
• Assisting with programme registration and assistance schemes
• Managing administrative tasks like fee collection, data entry, and housekeeping
• Promoting CDAC programmes and recruiting participants
• Preparing rooms and materials for activities
• Following up on attendance and absentees
• Preparing incident reports as needed
• Handling walk-in donations

Work Schedule

This position is for a 23-hour work week, including weekends, at CDAC@ Tanjong Katong (65 Tanjong Katong Road S436957)

Day Working Hours:

Mon: 5.00pm – 9.00pm

Tues: 5.00pm – 9.00pm

Thurs: 5.00pm – 9.00pm

Fri: 5.00pm – 9.00pm

Sat: 8.15am – 5.00pm

Technical Skills:

1. Proficient in serving English and Mandarin-speaking clients.

2. Competent in Microsoft Office and email applications.

Core Competencies:

1. Service-oriented mindset.

2. Strong team player.

3. Passion for working in the social service sector.

Preferred Attributes:

1. Pleasant personality.

2. Prior experience in customer service.

3. Ability to multi-task effectively.