As an Institution Business Analyst, your role will be to support the facilities under the cluster in strategic planning, integration, data analytics and developing new innovations in enabling technology to support hospital operations with people management.

Roles and Responsibilities:

Strategic direction

• Direct cluster-focused HIT solutions while enabling required alignment to IT technological governance, cybersecurity and strategic direction
• Support Institution Director in strategic IT planning and management that will address both cluster and institution’s imperatives and be aligned with national HIT directions
• Enable and drive innovation and process improvement in institution and cluster's projects to steer towards transformational change for better outcome

Workplan budgeting

• Collaborate with GCIO and Institution Director to identify IT strategic needs and projects for the cluster and consolidate into the workplan
• Input on high level pre-project assessment and feasibility studies to program
• Plan upcoming projects in conjunction with various stakeholders to ensure synergies for deployment
• Evaluate and prioritise cluster-specific projects for implementation to finalise projects for the work plan

Oversee project approval and delivery

• Manage stakeholders to obtain approval for projects from users
• Collaborate with Program and Project Delivery Teams to determine and manage project requirements and implementation approach, implementation details including technical knowledge, project staffing headcounts, project man-day costs for work plan
• Review risks to ensure that projects are completed on time, meeting requirements and within budget
• Conduct prioritization of projects in work plan and adhoc projects
• Oversee KTLO operations in institution to ensure that SLAs are met
• Oversee the cluster and institution portfolio of projects that projects are delivered according to plan (cost, quality, time) with program teams
• Manage vendors contracted for project delivery or KTLO operations together with program teams

People Management

• Identify the necessary competencies and domain experience required for project delivery and maintenance & support functions
• Determine resource allocation matters such as headcount, location deployment of project teams
• Foster better cooperation, communication, knowledge transfers and competency development amongst cluster, institutions and delivery teams
• Provide supervision to delivery resources dedicated to clusters, which includes providing day to day directions of tasks, review and approval of administrative claims and leave approval

Cluster and Institution Outcomes and KPIs

• Formalise SLAs with cluster and institution users
• Manage and report cluster and institutions portfolio for project development and maintenance & support activities to CIO
• Track KPIs and ensure compliance with target ratings
• Oversee and manage cluster and institution IT audits
• Participate in cluster and institution IT governance, workgroups, hospital operations and project steering committees
• Oversee set-up / participate in cluster / national exercises (e.g. BCP, JCI, DR exercise/ mass casualty/ emergency planning)
• Review relevant cluster policies and procedures (e.g. research data policies)

Qualifications/ Requirements:

• Possess a degree in Computer Science, Computer Engineering, Information Technology or any other relevant discipline
• At least 5-7 years of relevant working experience
• Able to write approval / project funding paper for submission
• CITPM / PMP certification will be an added advantage
• Excellent problem solving skills with good written/communication and interpersonal skills
• Possess strong organisational and customer service skills and able to lead and work with cross functional teams
• Experience in healthcare industry is an added advantage

Job Descriptions:

• Provide after-sales technical support to all local and regional customers.
  - Manage coverage of on-site, telephone, email, and other remote technical support to customers in a timely and effective manner for all products
  - Provide technical advice and recommendations to customers to resolve issues
  - Escalate and update internal team on the product issues and follow up closely of the progress/solutions with customers
• Liaise with HQ and subsidiaries companies for any product or technical issues.
• Provide necessary hands-on training to internal team (e.g., technicians) to handle fully test of product or system to ensure it functions properly and meets the specification.
• Support QA team in system testing which include Factory Acceptance Testing, Interface Factory Acceptance Testing as well as Site Testing

Job Requirements:

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma in Engineering or equivalent.
• At least 1 - 2 years of quality engineering experience working in manufacturing environment.
• Experience in auditing to the requirement of ISO quality system standards will be an added advantage.
• Demonstrate responsiveness and promptness in meeting company’s needs.
• Act with a high level of integrity.
• Act resourcefully to ensure that work is completed within specified time and quality.
• Willing to travel
• Proficiency in Chinese Mandarin will be an added advantage.

Benefits:
Competitive salary, performance-based bonuses, health benefits, and opportunities for professional development within a dynamic and growing organization.

• Monitor contractors' daily activity, site progress, schedule and safety on site
• Carry out administrative works and other duties as required by QP/Superintending Officer/Consultant/Employer
• Review and check all the drawings, specifications, and to ensure that works are carried out in accordance with the approved plans/drawings.
• Highlight discrepancies, feedback site progress and non-conformances/irregularities to QP/Consultants/Employer.
• Assist in reviewing of contractor's method statements and working procedures and assure contractor followed on site.
• Prepare lists of defects, monitor the progress of rectification works and ensure all the defects are satisfactorily rectified.
• To ensure all the construction works have complied statutory requirements

Requirements

• Candidate must possess at least Higher secondary/Pre-U/A level/College.
• Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post-Graduate Diploma/Professional Degree in any field.
• At least 1 Year of working experience in the related field is required for this position.
• Must be registered as Resident Technical Officer (RTO) with BCA/IES/ACES
• Required Skill(s): Microsoft Office, Autocad
• Preferably Junior Executive specialized in Engineering - Civil/Construction/Structural or equivalent.
• Shall have a certificate in Building Construction Supervisors Safety (BCSS) Course
• Candidate with civil/infrastructure experience will be considered earlier.
• Must be a team player with strong leadership, communication, and supervision skills
• Immediate vacancy

Job Responsibilities

• SAP Business One implementation experience
• Experience and knowledge of key integration points between SAP modules Added Advantage Should have experience in HANA
• Defining and documenting requirements for software customizations and custom reports
• Developing software customizations using SAPs software development kit and supported development platform providing ongoing customer maintenance and support

Desired Skills and Experience Experience and Qualities:

• Minimum 3-4 years of related experience
• Good experience in Add - on development, B1 integration framework, .NET, VB.NET, C#, SQL, HANA.
• Hands-on experience of implementing SAP Business One within a variety of companies and industries.
• You must be able to communicate and develop positive relationships with a wide variety of clients, and must be a team player.

Omnicom Group invites applications for the position of IT Support Analyst, a crucial role supporting a rapidly growing agency. Reporting to the IT Market Lead, this role involves technical support across various office areas, emphasizing expertise in IT strategy execution, new technology adoption, and efficient system management.

Role of the IT Support:

• Execute IT strategy and goals, managing multiple projects and technologies simultaneously.
• Stay informed about new technologies within company guidelines.
• Ensure high availability of systems, enhancing efficiency through continuous process improvement.
• Demonstrate a strong understanding of information security principles and practices.
• Deliver solutions for new requirements and address technical issues in existing systems.
• Oversee projects end-to-end, collaborating with teams across different time zones.
• Perform ad hoc duties as assigned.

The Ideal Candidate:

• Highly motivated self-starter with energy to thrive in a demanding business and IT environment.
• Effective team player with the ability to work well with remote team members.
• Extensive technical services experience, including technical operations, solutions, and standards.
• Strong interpersonal and communication skills, with a customer-focused approach.
• Advanced decision-making and problem-solving skills, adept at navigating obstacles.
• Organize and manage local projects to completion.
• Stay updated on technology trends driven by a deep-rooted personal interest in technology.
• Detail-oriented while maintaining focus on the big picture.
• Thrive in fast-paced and rapidly changing environments.
• Handle difficult personnel situations with discretion, professionalism, and respect.
• Collaborate effectively with IT leadership across the region.

What's In It for You

• Join a world-class team.
• Work with the latest technology used organization-wide.
• Enjoy a fun, fast-paced work environment with numerous perks.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent. Diploma holders with the right experiences will be considered.
• Minimum of 3 years’ experience in IT.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proven experience in IT support roles, preferably within the advertising and media industry.
• Strong knowledge of hardware, software, and networking systems.
• Familiarity with industry-specific software and tools used in advertising and media production is a plus.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills to collaborate with diverse teams.
• Experience with Windows and MacOS operating systems.

Key responsibilities

• Responsible for ensuring all aspects of the studio are in order, including studio set, equipment and all necessaries are in order to ensure a smooth production of news & current affairs programmes for CNA and all news bulletins transmission on Mediacorp channels.
• Assist Automation Directors on all responsibilities for the execution of daily news bulletins and current affairs programmes for both automated and traditional galleries
• Liaise with Producers, Automation Directors and Graphic Designers to meet technical and operational requirements during live transmission
• Liaise with Producers, Automation Director and all production stakeholders to ensure that editorial intentions are met and highest production standards maintained. You'll be equipped with the right skills and new and developing tools to deliver high quality production.
• Provide creative and technical expertise in regard to the preparation of the studio floor and studio control room for the production of live programs and pre-recordings.
• A high level of multiskilling is required and knowledge of areas such as robotic cameras, handheld cameras, jib, vision switching, EVS playout, operate news automation software, outside video and audio sources set up in the control room, technical and lighting set up as well as other essential studio equipment is needed.
• Ensure all work practices, including studio cleanliness and WSH guideline are met.
• Uphold and maintain News and Current Affairs programme quality by performing regular checks, reviewing feedback and identifying areas for improvement necessary

Key requirements

• Minimum a Nitec/ Higher Nitec in Video Production/ Diploma in Electronic/Electrical/Audio Engineering or its equivalent
• Must be able to adapt to changes easily, allow for flexibility with the schedule, and have strong attention to detail
• A demonstrated ability work without supervision in a high pressure environment is essential
• Experience with studio production with a strong understanding of studio equipment include switchers and audio board will be an added advantage
• Good organizational and project management skills are necessary
• A good team player and must be willing to work nights, on irregular shift including weekends and public holidays
• Proficiency in the English language and at least one other language, Chinese, Tamil or Malay is an added advantage to be able to understand the languages of the program.

Those with more years of relevant experience can be considered for a senior role.

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Technical Support Consultant (L2) plays an important role in making sure that happens.

The Technical Support Consultant (L2) handles escalated support requests from Service Desk Support Consultant (Level 1) where they can’t handle as well as any projects that require on-site implementation.

When help is needed, the Technical Support Consultant (L2) can turn to the Team Leads and Technical Manager for guidance and support.

Role and Responsibilities

• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation & removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resource to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager

Qualifications and Education Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Job Description:

1. Provide on-going application support and be involved in various stages of the SDLC with lead project teams.

2. Perform user requirement analysis for enhancements to existing systems.

3. Evaluate potential solutions and make recommendations to resolve business problems.

4. Involvement in the system integration testing phase prior to implementation.

5. Liaise closely with business users and build good rapport.

6. Liaise closely with project teams on test case reviews, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.

7. Support the team in defining change requirements, tracking and documentation.

8. Provide application maintenance support (certain activities may occur after office hours).

9. Liaise closely with interfacing systems users and support teams on routine support issues or enhancements.

10. Assist team in Change Approval Board and Pre-commissioning preparations.

11. Front users in problem investigations and resolutions.

12. Review Vendor SLA reports.

13. Create/Update SOPs.

14. Support transition phases from project to operations.

Requirements / Qualifications:

1. Successful track record in service management, user and vendor management (good to have).

2. Experience in MS Windows environment & application support.

3. Strong analytical skills and ability to work independently.

4. Experience in healthcare industry is an added advantage.

5. Degree in Computer Science, Computer Engineering or equivalent.

6. Experience in SAP FICO is an added advantage.

To be part of the Prefessional Services Team as Business Analyst in implementing our e-Financial Services solutions. To participate in requirement gathering and analyst, and preparing documentation using UML to accurately capture the user requirements and analyse results.

Be expected to work with the development team in managing or expectation and in ensuring the solutions meet the user requirement, including preparaing test cases and analysing the rest results, and assisting the team in the SIT and UAT. As a secondly role, will be expected to assist the pre-sales activities to support the Financial Solution Practice Team.

Requirements:

· Minimum 3 years of demonstrated work experience in the IT industry

· Candidates with specific business experience and/or related experience in banking domain in the area of Credit Process, Collateral Management, Risk Management, Capital Markets and /or Basel II will be advantageous

· Experience in end-user support, including the prioritization and rationalization of new support issues, business requirements analysis, functional unit testing and facilitating user acceptance testing (UAT)

· Must have superior written, presentation and verbal communication skills, analytical and project management skills.

· Must possess a solid understanding of information technology and have the ability to conceptually relate technology to a business' needs.

· Competence in data modeling, rapid applications development, or process re-engineering is a plus.

· Must be able to work under a fast pace environment with tight deadlines.

· Has experience with large-scale projects, ongoing production support, software banking/financial applications.

Position

This position is for one of International Trade Business strategic programme aiming at providing innovative IT solutions to the front, middle and back offices in order to maintain position as a worldwide leader in international trade finance offering.

It is a multi years programme started in 2019 covering:

• Integration of systems with blockchain based trade and commodity finance platforms such as Komgo/Konsole/MarcoPolo and Trade Finance Registry
• Building a robust platform to support Global Commodity Trades
• Automation of processes through AI platform and usage of RPA

The solutions are jointly built in Paris and Singapore.

As your main responsibility, you will design, develop and document IT solutions, with a focus on the integration of Trade Finance applications (Finastra software product) into the enterprise application ecosystem.

You will ensure the performance of the delivered products and adherence with bank policies.

Main responsibilities

In close interaction with the projects stakeholders, you will

• Liaise with IT business lines for clarification and understanding of requirements.
• Draft functional specifications and solutions in collaboration with technical IT specialists and present functional aspects/impacts of changes/evolutions to the stakeholders.
• Customize the application, develop document templates and advices.
• Prepare test cases, conduct functional and non-regression tests.
• Deliver fully tested products on-time and with quality up to production.
• Support the technical development team on functional aspects.
• Provide Level 3 support and production roll-outs.
• Handle multiple projects at the same time.

Qualifications and Profile

Education

• Minimum degree holder in Accounting, Banking & Finance or Information Systems.

Functional Skills

• Around 3 years experience as a business analyst in banking/international trade finance domain.
• Knowledge with trade finance products like documentary credits/collections and guarantees.
• Proficient in analysis, functional design/specifications, testing/QA and presentations.
• Around 2 years experience working in Agile/Lean environment.
• Around 2 years experience working with software vendors.
• Knowledge with Fusion Trade Innovation (Finastra product) is a big plus.

Technical Skills

• Practical working knowledge of SQL.
• Practical working knowledge of application design tools such UML.
• Practical working knowledge of automated testing tools Selenium and HP ALM/UFT.
• Efficient working with Microsoft Office tools.

Other Professional Skills and Mindset

• Solid analytical and problem solving abilities.
• Good written and oral communication skills.
• Very good organization skill with attention to details.
• Strong perseverance and diligence towards attaining goals and effective time management.
• Willing to work on new topics and to collectively propose innovative solutions.
• Proactive.
• Team player mindset.
• Understanding and respect of cultural diversity.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Main responsibilities

As a Support Analyst, you will be part of Run Control Tower team which is a gatekeeper for Production stability & quality as well as Support Practices across CBI Subdomains. Strive for continuous improvement in order to improve the quality of service regarding Produciton matters.

The Run Control Tower has two main functions:

- Gatekeeper for the production stability & quality

- Responsible for the support practices across CBI Subdomains

The main streams of its activities are to:

- Design the processes, methodologies, define and control their operational implementation (requests, incidents, problems, intprods, changes, knowledge)

- Supervise the production activities (with reporting, governance and operational management)

- Coordination transversal IT events and operations (WIP, DRP, Crisis, Obso projects, Security topics sustainability)

- Control the transition from project to run (ORA/ CAB/ Frozen Periods/ Payment Setup)

We have a strong collaboration and proximity on daily basis with support, dev and IP and DRP teams.

We are also in touch with CAGIP and GIT production process owners and security referent and the different production communities.

We work to develop and standardize the practices accross CBI so we report on our progress and solutions to the CBI board and have our heart set on communicating as widely as possible on our assets and results.

We globally handle all transversal topics which help to set boundaries to production activities and to improve the production reliability.

We handle around 2 daily communications, 3 weekly reportings, 1 monthly reporting for the CBI management, 4 monthly business reports.

We also manage the CAB, WIP, DRP, ILSI activities with some oncall activities.

We are finally responsible for the CBI Run Portal.

Strong points:

Challenging mission which help to develop strictness, agile methods and precision in the communication

Ensures a good visibility from the management and all CBI colleagues

The collaboration with support & dev teams allow to develop IT and production knowledge

It a long running mission (stable for 3 years)/ Home working 2 days by week/ Human and contstructive context

Improvement axes :

Need to structure the information for all CBI team

Need to bring more and more visibility

Need to propose initiative to develop digital solutions and assets

Need to save workload by optimizing and automatizing RCT activities

Need to strengthen the way to perform in parallel run and project tasks

CBI colleagues and management expectations:

Be the point of contact on each run process to give advice on method and good practices

Ensure a strong proximity with support teams on daily basis to help on incident management, tickets data quality and to remind deadlines on incident reports and problem follow up. Bring visibility with reportings on production health and risk exposure, Sustain change preparation and prod stability.

Provide impact analysis and roadmap visibility and every transversal event (whenever it is a punctual operation, a WIP or a security exercise). Help to develop CBI production knowledge. Propose global action plan to secure the production and enhance its reliability

Expected level of knowledge and mindset:

- Good knowledge on ITIL processes and a 3 years’ experience in the IT (change management and CAB administration/ incident management/ resolution communication and coordination/ able to challenge an incident report/ Problem follow up/ Production risk analysis)

- Knowledge sharing minded (wiki + procedures + training + self-learning video)

- Good communication

- Will to understand the production need and to propose a suitable solution

- Dynamic mindset interested in clarifying situations (impact analysis, process and rules definition, roadmap with roles and responsibilities) for other people

- Be able to perform regular concise executive summaries

- be reactive

Techno:

- Jira + Service Now

- Full Office suite with an ability on iconography usage and pivot table

- SQL developer (simple and joined queries)

- PowerBI (data refresh, report generation and new indicators building).

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Main responsibilities

• Participate in analyzing, resolving and providing technical support escalated to the team
• Contribute and guide other developers to maintaining a high standard of delivery quality
• Participate in peer code reviewing
• Draft specifications, technical design, unit tests, code reviews and detailed system integration documents and any other documents as required during the project lifecycle
• Drives the development of the project
• Discuss solutions with project stakeholders and propose different approaches with pros and cons
• Participate in discussions on technical and architectural issues
• Ensure integration of new tool with existing enterprise application ecosystem of the bank

Qualifications and Profile

This position requires around 8+ years of experience for Java technology from JDK11 to JDK17.

Technical

• Very good understanding of application system design, development, testing, deployment and maintenance
• Frontend development experience with Vuejs or Angularjs
• Experience developing web service - REST, gRPC
• Working experience with Agile Methodology in multiple projects
• Expert with following:
  • Maven
  • Git
  • CI/CD tools like Jenkins and Gitlab CI
• Good understanding and knowledge of following:
  • Containers (Docker)
  • Kubernetes
  • Messaging Systems (Kafka, RabbitMQ, WebsphereMQ)
  • Relational Database
  • NoSQL Database
• Expertise with designs and architecture (Microsevices, Event Driven, CQRS, Domain Driven Design …)

Functional

• General knowledge of corporate and investment banking especially financing domain.
• Good understanding of SDLC

Other Professional Skills and Mindset

• Solid analytical and problem solving abilities
• Very good organization skill with attention to details
• Willing to work on new topics and to collectively propose innovative solutions.
• Proactive with team player mindset
• Hands on and versatile with capability to effectively interact with technical team
• Proficiency in application project management
• Strives to deliver the solution in the most effective and timely manner
• Excellent verbal and written communication skills

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Position

In a challenging and multicultural environment, we seek a Business Analyst to join our Corporate Banking IT Department (CBI), in charge of the International Core Banking System (ICBS).

This information system is deployed in 26 entities around the world. The main features of this information system consist of payments & cash management, loans & deposits, international trade finance, guarantees, general expenses, reference data, limit and risk related systems.

The department is in charge of the core applications used by various departments in the bank: back offices, finance & accounting and compliance & risks.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project/support teams as well as the ability to work on multiple projects concurrently. The candidate will need to develop a good understanding of both IT systems and business processes.

Main responsibilities

• Propose solutions for the new requirements
• Provide estimation and planning for the daily work
• Manage communications with users and sponsors
• Write functional specifications for enhancements
• Prepare functional test cases and manage BA’s tests to validate the development of the solution
• Liaise with IT business lines for clarification and understanding of requirements.
• Manage functional risks and escalate with defined actions.
• Keep up-to date the existing documentation (presentation of the tool, use guide…)
• Communicate with deployment team for delivery via the release note and support team for support
• Provide and monitor 3rd Level application support under the team scope
• Organize Problem solving sessions to understand why we had issues in production
• Be pro-active to propose improvement on current application

Qualifications and Profile

• Minimum diploma/degree holder in accounting, banking, finance or IT.
• Minimum 8 years working experience in finance and/or business analyst in banking industry.
• Experience on IT applications related to Client Account management, Client statements & Client reporting is a plus
• Knowledge on financial accounting (IFRS norms) and financial reporting is a plus
• Good experience in all phases of the software development life cycle.
• Good experience in managing small to medium-sized projects (iterative or agile).
• Proficiency in working with SQL database queries.
• Strong analysis, problem solving skills
• Strong perseverance and diligence towards attaining goals with effective time management.
• Excellent communication and interpersonal skills
• Self-motivated and excellent team player.
• Strong experience in working with Microsoft Office tools.

Other Professional Skills and Mindset

• Strong organizational and communication skills
• Strong analytical and problem solving skills
• Team spirit - Like explaining and sharing knowledge
• Awareness of various software development procedures
• Ability to follow defined procedures
• Understanding and respect of cultural diversity

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Position

In a challenging and multicultural environment, we seek a Senior Business Analyst to join our Core Banking IT department which is in charge of developing and maintaining the International Back Office Cash Management System. This information system is deployed in 25 business units all around the world. The system has multiple modules to manage reference data, commercial back office functions (payments, remittances, loans, deposits, guarantees, letters of credit …), accounting management control and credit risk monitoring. The system caters to local regulatory reporting needs and head office reporting, based on a data warehouse.

The candidate will work to implement new solution for the cash management system of the bank, working in a team with developers, PM, tech Lead and co-business analysts.

Responsibilities

Main roles:

• Propose solutions for the new requirements
• Manage estimation and planning for the daily work
• Write functional specifications for enhancements
• Prepare functional test cases and manage BAs’ tests to validate the development of the solution
• Manage functional risks and escalate with defined actions
• Setup framework to maintain/enhance governance of functional requirements/solutions, ensuring coherence in design and payment standards
• Keep up-to date the existing documentation (presentation of the tool, use guide…)
• Communicate with deployment team for delivery via the release note and support team for support
• Review completeness of functional documents, deliveries and production release
• Maintain product backlog
• Provide and monitor 3rd Level functional application support under the team scope
• Be pro-active to propose improvement on current application
• Guide and mentor less experienced team members to groom them for further developments

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project/support teams as well as the ability to work on multiple projects concurrently. The candidate will need to develop a good understanding of both IT systems and business processes.

Qualifications and Profile

• At least 8 years relevant business analyst experience preferably in Payment or Cash management domain.

Functional

• Strong knowledge in banking and cash management preferred
• Good knowledge on payment Clearing, payment file formats ISO20022, SEPA and SWIFT
• Basic knowledge on accounting
• Basic knowledge on acquisition and reporting for cash management
• Good knowledge of all phases of IT system development and implementation life cycle

Technical

• Experienced in relational databases, business intelligence tools (e.g. Business Objects, Oracle SQL)

Other Professional Skills and Mind-set

• Strong organizational and communication skills
• Strong analytical and problem solving skills
• Team spirit - Like explaining and sharing knowledge
• Awareness of various software development procedures
• Ability to follow defined procedures
• Clear and precise presentation skills
• Understanding and respect of cultural diversity

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Position

In a challenging and multicultural environment, we seek a Business Analyst / QA to join our Core Banking IT department which is in charge of developing and maintaining the International Back Office Cash Management System. This information system is deployed in 25 business units all around the world. The system has multiple modules to manage reference data, commercial back office functions (payments, remittances, loans, deposits, guarantees, letters of credit …), accounting, management control and credit risk monitoring. The system caters to local regulatory reporting needs and head office reporting, based on a data warehouse.

The candidate will be in charge of analyzing the requirements, writing specifications & test scenarios/cases, maintaining and building the payment system of the bank. The role will focus primarily on functional analysis and quality assurance of the build and delivery required for the evolutions of the in-house or vendor’s solution.

Main responsibilities

• Executing Business Analysis & software testing best practices and Engagement of Stakeholders across Front-to-Back functions.
• Responsible for all analysis of functional requirements arising from the requirements of business stakeholders, business users and technology.
• Multi-tasking: Work in Agile – Scrum environment as a BA & QA. Should be able to refine/groom future stories & perform BA tests within the sprint time-box.
• Managing the requirements and provide design options for the solutions available and guide the team.
• Evaluation of alternative IT solutions and provide appropriate recommendations.
• Provide Payments domain expertise to help define a viable business solution, working with the key business sponsors.
• Ensuring that the services delivered conforms with, and contributes to the development of the business strategy.
• Assess the impacts on the project plans resulting from change requests, adhoc projects, or technology issues.
• Coordinating with various users groups and interface teams and getting them on board as interface services for various financial services.
• Managing stakeholders, risks, issues, quality, and project controls.
• Work closely with the technical implementation team in bridging the gap from translating functional to technical details
• Involve in QA activities when needed.
• Provide functional Guidance to the Team, working closely with developers/Tech Leads for assisting in resolution of queries

Professional Skills and Qualifications

The position requires a minimum of 4 years of relevant business analyst experience with banking IT systems (Payment systems and Core Banking applications)

Key Functional Skills

• Experience of working on Instant Payment-Europe region or any similar Real time payment processing system or Payment Engine. – Must Have
• End-to-End payments system knowledge with detailed insights on payment file format ISO20022 (SEPA) and SWIFT. Experience with payments field/value mapping and validations. – Must Have
• Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels. – Must Have
• Extensive knowledge on payment life-cycle (Client <> Clearing) for High Value, Mass & Bulk payments and Instant Payments. Also, experience on handling R-Msgs. – Must Have
• Proficient in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications. – Must have
• Break SFD & EPIC into developable stories for developers by creating linkage & traceability of requirements. – Must have
• Should have high experience in creating Cucumber test cases (gherkin) & working with developers in Behavior Driven Development (BDD). – Good to have
• Functional automation of Test cases using SOAP UI / Selenium and other automation tools – good to have
• Should be connect dots from bigger picture to smaller chunks and maintain Change requirements. – Good to have
• Experience on at least one of the payment engines like; Dovetail, GPP, Clear2Pay or in-house payment engines & workflows. – Must have

Other Professional Skills and Mind-set

• Should be experienced on Agile tools (Atlassian) & BA tools (MS Word, Excel, MS Visio).
• Ownership & requirements management: Create, Maintain & periodically update specifications documents.
• Knowledge of all phases of IT system development and implementation life cycle
• Highly analytic and detail oriented in approach with Excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.
• Capable to effectively interact with development & delivery teams, should have worked in cross-functional departments.
• Strives to deliver the solution in the most effective and timely manner
• Team spirit - Like explain and share knowledge
• Hands on and versatile
• As part of an integrated organization across 3 main sites (Paris, SQY, Singapore), be able to forge close relationships with program director, others team leads, architecture functions and quality assurance teams. It could be a limited travel aspect for this role.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Job Title: Financial Reporting & Analyst (ID1427)
Location: Yio Chu Kang, one way transport pick up at AMK or Yio Chu Kang
Working Hours: Mon to Fri, 8.30am to 5.30pm.
Salary: Up to $7200

Job Description:
• Provide financial planning and analysis for all operations in the region
• Prepare monthly reports on the financial results of the Company
• Lead Finance/Business planning cycle
• Consolidate and prepare analysis on the sales data for all operations
• Assist with financial projections for projects and investments
• Maintain relationships with business leaders to guide decision-making
• Provide analytical support to business initiatives
• Any ad hoc projects as assigned

Requirements:
• Bachelor’s Degree in Accountancy, Finance or equivalent
• At least 4-5 years of relevant working experience as a Financial Reporting & Analyst
• Strong finance analytical and data gathering skills
• Highly familiar in Microsoft Office applications, ie Excel and PowerPoint
• Experience in Hyperion software is preferred
• Capability of multi-tasking and prioritizing projects/tasks
• Good interpersonal skills
• Self-motivated, ability to work in a fast-paced environment

Roles and Responsibilities

• Assist the Managers in scheduling, budgetary and administrative duties as assigned.
• Establish and implement the preventive maintenance schedule for the Park’s facilities and rides.
• Ensure all building services are in good working conditions.
• Ensure all the maintenance work carried out complied with the safety standards as directed.
• Provide supervision and guidance to frontline maintenance staff.
• Ensure proper documentation for Park’s facilities, maintenance, and inspection.
• Ensure the provision of best safety protection to guest, staff, and company’s properties.
• Ensure a safe workplace for all staff and guest.
• Liaise with external contractors on minor projects in the Park, and also third-party contractors for soft services like landscaping, pest control and cleaning services.
• Maintain and upkeep an inventory system for Park’s facilities.
• Keep Supervisor informed of any irregularities and abnormalities found/observed of Park’s facilities and rides.
• Sourcing for quotation and purchasing of spare parts from overseas/local suppliers.
• Perform any other duties as and when assigned.

Qualifications and Other Requirements

• Diploma/Higher Nitec in Engineering (Mechanical, Electrical or Civil) or Facility Management in building services. Engineering certificate from a recognized training institute.
• Able to perform duty on weekends and Public Holidays.

Preferred Knowledge and Skills

• Minimum two (2) years of working experience in commercial and industrial sectors with strong background in operations, maintenance and engineering of building services and facility management.
• Well-versed in electrical and able to interpret electrical diagrams.
• Good knowledge in troubleshooting for equipment and facility services.
• Customer focused with an outgoing personality, has initiative and be able to multi-task.
• Proficient in MS Word, Excel and PowerPoint.

JOB DESCRIPTION

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens.

The Senior Technical Support Consultant (Level 3) handles escalated support requests from Technical Support Consultant (Level 2) where they can’t handle as well as any projects that require on-site implementation. When help is needed the Senior Technical Support Consultant (Level 3) can turn to the Team Leads and Technical Manager for guidance and support.

ROLES AND RESPONSIBILITIES

• Responsible for Level 3 support and escalations for network and System issues;
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network to ensure optimum performance, reliability and availability;
• Work closely with internal and external teams for problem resolution;
• Perform maintenance and upgrades of systems and networks;
• Check on resource utilisation for trending and capacity planning purposes;
• Adhere to policies on change management to ensure success of such projects;
• Implement security measures and ensure that policies are followed to reach the required level of security;
• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation & removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resource to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Technical Manager and Clients
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Technical Manager

JOB REQUIREMENTS

• 4 to 6 years of work experience
• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higer
• CCNA certification would be an advantage
• At least 4 years of hands-on experience in network device configuration and troubleshooting, as well as system and OS support.
• Proven work experience as a Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Who we are

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

• Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

- Envisioning and preparing the Bank’s futures information systems

- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.

- Providing premium In-house Banking applications,

• This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
• We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Cash Management and Corporate Banking Services (CCS) Department

CCS is at the heart of many large and deep IT transformation programs of the bank. Our expertise on conducting such programs makes us a key actor of the transformation of strategic activities of the bank like Cash Management, Payments, Financing and Trade Finance. The information systems we produce, with budgets in excess of 100ME, have a profound and lasting impact on CACIB digital transformation and are key for the bank success and competitive advantage.

We are also supporting everyday our clients by building and maintaing the international Information System of CACIB.

Business focused and technology oriented at heart, our DNA has been built on our love for business and engineering challenges as well as the construction of full innovative, scalable and extendable Information Systems.

We ensure our success in such complex missions with a “human-first mindset”, focusing on nurturing our talents, developing our expertise, with agility, collaborative and continuous improvement mindset as our core values.

Propeller Trainee Programme
What you can expect when you join our programme:

• A 1 Year Program to accelerate you into a full fledge junior contributor
• A clear progression path with a structured feedback loop
• You will be provided with 12 weeks of training2 weeks of Fundamental and 10 weeks of specialized on the job training
• Access to learn from some of the best in tech, byJoining our IT communities
  Attending our Business & Tech Talks
• Graduation Ceremony + Promotion in title.

Position

As a Business Analyst within the CCS team, you will be put in-charge of developing and maintaining the digital solutions for CA-CIB.

Our digital solution is tailored to our corporate customers across the globe, allowing access to complete reporting of all their accounts, treasury and trade finance operations and process payments across markets.

Having to implement new digital solutions for the bank, you will tap on your business acumen to effectively communicate strategic ideas and work together in a team with Developers, Project Managers, Technical Lead and Co-Business Analysts.

Main responsibilities

As a Business Analyst, your field of work includes the following:

• Propose solutions for the new requirements.
• Write functional specifications, mock-ups and diagrams for enhancements and bug fixes.
• Prepare demo/presentation materials and release notes.
• Keep up-to date the existing documentation (data dictionary, user guide etc.).
• Communicate with support team for Production matters.
• Provide and monitor application support.
• Facilitate various test activities (regression, integration, functional test).
• Prepare functional test cases - prepare acceptance report summary on per release basis.
• Provide regular support (prepare testing steps) to test automation experts.
• Define functional test scenarios.
• Collaborate with developers to support other departments’ testing / developer teams.
• Record issues utilizing tracking tool with priority and severity and alert the management.
• Prepare and maintain documents (Release Notes, Test Plans/Guides, Project Requirement Baseline, Functional Specifications, User Stories and other standard documents).
• Coordinate with other developers and business analysts as needed to deliver solutions on time and with good quality.
• Coordinate with business teams and co-contributors

Requirements:

• A Bachelor’s or Postgraduate degree from a recognized university.
• Prior experience in an “Agile Delivery Environment”, sound knowledge of latest Java related technologies and software development procedures.
• Good understanding of both IT systems and business processes, and a discipline to follow defined procedures.
• Tenacious in sourcing information, attention to details, ability to evaluate and summarize, skills in confidentiality, discretion and judgement are vital.
• Possess intellectual curiosity and interest in finding new ways to do things, and a willingness to work on new topics and to collectively propose innovative solutions
• Exceptional analytical abilities, critical thinking and problem–solving aptitude, combined with strong written and verbal communication skills.
• Adaptable to changing business needs, has a drive for customer focus and ability to work well with functional and technical teams.
• Strong team player committed to collaboration and camaraderie, with openness to sharing knowledge.
• Self starter with outstanding qualities such as leadership, resilience, integrity, strong organizational skills and the ability to work well with a diverse group of people, as shown in your participation in varsity and extracurricular, social activities.

Interest applicants will need to apply via the below link:

https://jobs.jobvite.com/ca-cib-isap/job/ohJ3pfwc

Responsibilities:

• Monitor vessel operational needs and repairs preventive maintenance to avoid down time and port state control issues.
• Coordinate with vessel operators for any repairs to be carried out that affects the vessel schedules.
• Arranging repairs and service as required and negotiating for competitive price.
• Planning and monitoring of vessel operational budget.
• Preparing of vessel dry docking specifications, budgets and reports.
• Supervise dry docking repairs and daily reporting of activities.
• Monitoring of vessel dry docking cost and updating to the management weekly and before departure.
• Preparing the vessel for class surveys, updating of survey status and maintaining vessel in Class
• Vetting the vessel requisitions, quotation and approvals.
• Monitoring of vessel daily report, main engine parameters, Lub oil Robs status, work report done.
• Monitoring vessel lub oil consumption.
• Monitoring vessel lub oil sample analysis and advising the vessel for corrective actions if required.
• Vetting the fuel oil analysis results and advising the vessel if spec is not met.
• Monitoring vessel machinery R/Hs and PMS system.
• Prepare vessel for third party inspection and vetting vessel in coordination with Marine Manager, Marine Superintendent and the Master.
• Carry out vessel routine inspection and visits.
• Vetting of senior officers joining the vessel, signing off debrief and pre-joining briefing
• Vetting hot work permit, risk assessment system
• Assessing into computerized safety management system for reviews.
• Carry out root cause analysis for technical break down reports, accident and incident.
• Carry out investigation for root cause of machinery breakdown and preventive measures
• To coordinate with underwriters surveyors, Class surveyors and repair company / yard for H&M / P&I matters. Compiling of cost and reports for submitting to underwriters
• Carry out pre- purchase S&P inspections
• Supervising taking over of vessel management as well as sales of vessel.
• Hands on experience and able to trouble shoot and motivate crews to perform duty respectively
• Willing to sail with vessel for short voyages and evaluate machinery problems and to plan for repairs to prevent stoppages and breakdown

Requirements:

• COC Class I Marine Engineer .
• Hands on experience and able to trouble shoot and motivate crews to perform duty respectively
• Willing to sail with vessel for short voyages and evaluate machinery problems and to plan for repairs to prevent stoppages and breakdown.
• Fresh sea going Marine Engineer with Chief Engineer experience looking to step ashore are encouraged to apply

OUR COMPANY

We, at RegASK are a high growth global RegTech company leveraging technology and global network of experts to revolutionize regulatory intelligence, serving the LifeSciences (MedTech, CROs, Pharma) and FMCG industries (Food, Personal Care). RegASK team is highly diverse with more than 10 nationalities across 3 continents, we are entrepreneurial and very agile, enjoying the benefits of working across industries and across the globe. We are currently recruiting highly motivated talents to expand its team and support its ambitious growth plans.

RegASK is an international, diverse and rewarding place to work. If you are a builder, highly autonomous in your working style, and eager to problem solve, we would love to hear from you.

RegASK is part of Sprim Global Investments portfolio, a group of 500+ people in 19 offices across 6 continents, finding solutions, discovering and implementing new ideas to deliver better health.

THE POSITION

Title: Quality Assurance (QA) Analyst

As a Quality Assurance (QA) Analyst, you will play a crucial role in the software development life cycle by thoroughly testing and validating software applications to ensure they meet the highest quality standards. Your attention to detail, analytical mindset, and passion for delivering flawless software will contribute to the success of our projects.

Key Responsibilities:

Test Planning:

• Collaborate with cross-functional teams to understand project requirements and specifications.
• Develop comprehensive test plans and test cases based on project documentation.
• Develop and track test metrics

Manual Testing:

• Execute manual testing procedures to identify software defects and inconsistencies.
• Conduct functional, regression, and user acceptance testing.
• Defect Reporting:
• Document and prioritize identified defects, working closely with the development team to ensure timely resolution.
• Provide clear and detailed bug reports.

Test Documentation:

• Maintain accurate and up-to-date test documentation, including test cases, test scripts, and test results.
• Contribute to the creation and maintenance of testing standards and best practices.

Collaboration:

• Work closely with developers, product managers, and other stakeholders to ensure effective communication and understanding of project requirements.

Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or any other relevant discipline
• 3 to 5 years of experience in manual software testing.
• Experience in Agile, software development life cycle (SDLC) and testing methodologies.
• Proficiency in creating detailed, comprehensive, and well-structured test plans and test cases.
• Excellent analytical and problem-solving skills.
• Strong communication skills with the ability to articulate testing processes and findings.
• SQL & data analytics skills are essential
• Able to write/execute queries for Mongo and MySQL Databases

How to Apply:

If you are excited about this opportunity and believe you have the skills and qualifications to excel as our QA Analyst, please submit your resume for consideration.

We appreciate all applications, but only selected candidates will be contacted for an interview.

Thank you for considering joining the RegASK team. We look forward to reviewing your application!

As a business process analyst intern, you will be required to work closely with business stakeholders to:

• Derive, scope and define business requirements in line with the business vision
• Identify, document, analyse and improve business and system processes and user journeys
• Participate in requirements documentation, functional design, change management, user training, and delivery efforts in alignment with the Project Manager

JOB SUMMARY:

Sustainability at Williams-Sonoma, Inc. (WSI) encompasses our environmental and social initiatives. In this position, you will be focused primarily on our environmental initiatives and will be involved in a wide array of projects, which will include action on climate change with our key suppliers, HIGG FEM, raw material traceability, responsibly sourced product tracking, supply chain mapping, product certification, water stewardship. You will contribute to the success of WSI's sustainability initiatives by ensuring these projects are expertly executed with the timely collection, management, and analysis of data from our supply chain partners.

An ideal candidate should have an interest in creating business solutions to sustainability issues and be comfortable working on multiple projects in a fast-paced environment.

This position is a 12-months contract position with the possibility of conversion.

KEY RESPONSIBILITIES:

· Support the WSI Sustainability team in in achieving companywide and brand-specific goals related to climate change & responsible materials

· Oversee self-managed and third-party environmental and energy assessments in supply chain and vendor base such as Higg Index for some markets.

· Support Scope 3 emissions reduction strategy with supply chain to accelerate impact toward energy and emission reduction goals

· Support data collection, data analysis and reporting of environmental sustainability KPIs

· Drive improvements in vendors environmental performance through training, one-one engagement

· Engage WSI vendors on data collection and drive compliance with international regulations and internal requirements pertaining to textile and wood sources

· Generate reports highlighting trends and opportunities to drive business integration of sustainability

· Manage and track product certification requirements

· Coordinate with internal and external partners for maintenance, development, and enhancement of data management systems and reporting

DESIRABLE QUALIFICATIONS & COMPETENCIES:

· Tertiary education in business, environmental sustainability, supply chain management, or related fields

· Minimum 3 years of working experience in sustainability, experience in climate change & scope 3 emissions reduction projects is an advantage

· Detail oriented with proven analytical skills and experience processing large amounts of data to derive insight and develop recommendations for action

· Independent and proactive in setting own goals and deadlines

· Proficiency in Microsoft Office Skills (especially Excel)

· Exceptional written and verbal communication skills

· Knowledgeable about Power BI is a plus

Job Description:

• Assist in overseeing and guiding country finance teams within the region on month-end closing, accuracy of system data and any accounting related matters.
• Coordinate and direct the preparation of annual budget and periodic forecast exercises.
• Manage and oversee the cash flow forecasts and projections to effectively manage cash balances.
• Assist in developing financial policies and procedures in compliance with group-level requirements and local GAAP.
• Assist in leading crucial projects such as revenue recognition, process improvement, system implementation and other group level initiatives while managing stakeholders from diverse backgrounds.
• Seek excellence and continuous improvement through reviewing current business models, identify potential finance and tax risks and proposing feasible solutions to the management.
• Assist business through providing data, insights and analytics to support the team in making the right data driven decisions.

Job Requirements:

• Bachelor’s degree in Finance, Accounting or a related discipline.
• Over 6 years of relevant working experience.
• Big 4 accounting firm experience is required.
• Willingness to work with Latin American business which entails working in LATAM time zone and/or travel to Brazil.
• Strong team player with experience in leading, developing and growing teams.
• Passionate in the finance space and loves to challenge the status quo.
• Enjoys working in a fast-paced and demanding environment while delivering desired results.
• Excellent interpersonal and communication skills to engage and influence stakeholders from diverse backgrounds.
• Strong logical and analytical thinking skills with attention to detail and accuracy.
• Proficient in Microsoft Excel.
• Experience with voluminous data management, statistics and research methodology will be a plus.

Responsibilities:

You will ultimately hold responsibility as the Singapore regional logistics order to shipment, subject matter expert. Understanding and representing everything about spare parts order through successful customer shipment will be the focus of this role. Duties involve but are not limited to: shipment monitoring and status, supply chain services, inventory control, WMS / ERP system reconciliation, critical parts availability, B2B order management, shipment of products via approved carriers, and third-party warehousing.

Evaluate customer support and field service commitments to ensure customer requirements are met. Provide data analysis for improvement cycles; and participates in process/rating improvement efforts. Assists in developing logistics plans, procedures, and best practice.

Transact and maintain spare parts inventory to ensure inventory accuracy. Work with cross-functional teams to optimize parts availability and collaborate with other functional logistics team members to identify requirements and to meet project deliverables. Focus will be customer support and inventory management as well as collaborations with internal and external stakeholders. Influencecustomer satisfaction, driving value-added efficiencies for the company as a whole.

This role will be a remotely managed. Successful candidate will be self-motivated, working with minimal day to day operational instruction. Key responsibilities include:

• Support multiple business functions (from Global Customer Care centers to Field Engineers) to assist and resolve spare parts inventory discrepancies by transacting, reconciling, creating manual orders, cancelling orders and intercompany invoices and reversing transactions.
• Act as logistics point of contact addressing internal customer spare parts order status requests and ensuring smooth progression accordingly.
• Review EDI feeds to ensure any required manual orders are created for Field Engineers and to reprocess any EDI errors.
• Continuous training support for Global Logistics and Regional Admins to ensure proper order and delivery process flow.
• Reconciliation of inventory OHB issues, understanding / driving RCCA, overall ensuring high levels of inventory accuracy thus minimizing order delays.
• Organizes and handles a variety of logistics issues in a Service Logistics environment.
• Resolve receiving discrepancies for inbound customer spare parts returns in a timely manner. Address repeated, systemic issues by identifying long-term solutions.
• Assist parts escalations team for urgent P1 (priority) orders to ensure parts inbounded passes quality inspections, country of origin (COO) and Harmony Tariff Schedule (HTS) codes are loaded in SAP, monitor shipments until order is delivered to ensure it reaches the Field Engineer (FE) in a timely manner.
• Monitor aging inventory – Keep oversight of global inventory locations ensuring material is progressing as expected. Work with Management and key operational stakeholders to resolve any obstacles preventing expected material flow.
• Support user acceptance testing (UAT) scenarios testing for platform updates in vendor program management or internal SAP changes.

Requirements:

• Excellent written and verbal communication skills.
• Excellent analytical, problem-solving and organizational skills are required.
• Proven track record of surpassing objectives and delivering exceptional results.
• Working knowledge in SAP and 3PL Warehouse Management Systems
• Understanding of global trade and compliance rules / regulations
• Ability to perform multiple actions across multiple regions.
• Strong data, computer and analytical/problem solving skills and presenting solutions
• Self-driven and able to work under pressure with a sense of urgency
• Collaborative and team-oriented attitude, willing and excited to work with a global team
• Prior experience in logistics operations in freight, warehousing, courier modes, Inventory, SOX compliance and third party return experience is desired.

Education & Experience:

• Bachelor’s degree in Logistics & Supply Chain, Business Administration or Material Management or equivalent experience in a Logistics environment.
• Minimum 2-3 years related industry experience in supply chain, inventory control or distribution and logistics.
• Demonstrated ability to manage multiple projects.
• Proficient in Excel, Access and Microsoft Office applications.
• Experience in SAP or other ERP systems.