• Check drawings and detailed design documents for preliminary, construction and as-built using BIM modelling , Revit / Autocad.
• To assist Project Manager on coordination work, planning and monitoring progress and multi-disciplinary works from inception to completion.
• Attend regular meetings, ensuring that relevant management information is captured and analysed and recording decisions, preparation of meeting minutes on project matters.
• To ensure that the project runs smoothly by tracking project progress, effectively and accurately communicate relevant project information to the Client, Management and Project Team.
• Able to understand Engineering drawings (e.g. Plumbing Plans, Lines Diagrams & Schematics, etc.) and able to perform basic engineering calculations, design,
• Any other duties assigned from time to time/s.

Responsibilities:

The scope of duties and responsibilities will generally involve supporting the tender functions of the company locally. Besides tenders, the scope also includes the prequalification exercises and quotations.

· Vet through and interpret drawings, specifications, soil reports etc.

· Attend and prepare site visit reports.

· Act as point of contact and facilitate between Tenders and External Consultants.

· Be accountable in preparing technical proposals for tenders including master program, method statement, resources allocation charts, traffic/utilities diversion plans, risks identification & mitigation plans etc as per tender requirements.

· Prepare and present technical proposals during tender interviews.

· Any other ad-hoc duties as assigned.

Requirements:

· Minimum Bachelor’s Degree in either Civil / Railway Engineering or equivalent from a recognized University.

· Possess 2 years of engineering experience.

· Experience in tendering for projects will be at an added advantage.

· Experience in LTA / MRT projects, with Main Contractor of similar scale and complexity will be at an added advantage.

· Must be skilled in writing Method Statement, Site Utilization Plan, Project Management Plan etc.

· Must be able to converse very well in English Language.

· Able to converse in Chinese as needed to liaise with China HQ associate.

· Excellent communication and coordination skills.

· Organised, meticulous and good team player.

· Candidates with more years of experience may be considered for a senior role.

Location : Near Marymount MRT

The Technical Support Consultant is a critical member of the Customer Success team. The Technical Support Consultant will need to interact with fellow Helpdesk team members, Release Managers, technical service consultants and other members such as business development manager, product specialist and development lead when needed.

The Technical Support Consultant shall be responsible for the following:

• On-site support for KRIS on-premise updates and patches including security updates;
• On-site support for Buildfolio on-premise updates and patches including security updates;
• To perform maintenance works as required by the company; and
• To perform works as required under Helpdesk as well as under Customer Success Team.

The Technical Support Consultant also proposes and carry out better support solutions using SQL View’s products to ensure customers successfully achieve their desired objectives.

Knowing that the primary objective is customer success, and teamwork is critical to serving our customer, the job will require the Technical Support Consultant to:

• Know the customers well, including understanding the customer's desired success results, challenges, and business environment.
• Build and maintain good and collaborative working relationships with customers, colleagues and partners.
• Be technically competent to provide our best solution and sincere advice.
• Self-motivated with a high capacity to continuously learn and update your competency according to the company’s needs.
• Able to communicate well with customers and colleagues.
• Creative and innovate to conceive your best solution and your best effort for our customers.
• Have fun.

Requirements

• Good understanding of computer systems
• Ability to diagnose and resolve basic technical issues
• Able to work as a contributing member of a team.
• Act with competency, honesty, and integrity.
• Proficiency in English and able to converse in Mandarin.
• Excellent communication skills
• Customer-oriented and cool-tempered
• Degree in IT, Computer Science or relevant field
• Experience in Java, SQL.
• Minimum 1 years related experience in the same field with relevant certifications.
• Software development or implementation skills such as SQL, Java and .NET would be an advantage.
• Business know-how in ECM or Property industry would be an advantage.

• Assist, manage and review Project Management Plan to monitor all aspects of project including progress, cost management (i.e. Claims & VO verification and procurement negotiation), quality, safety, human resource, environmental and etc.
• Assist Project Director and Project Manager in conceptualizing and executing project schedule, cost, procurement and quality management of project.
• Assist, manage and review project management tool and produce reports to monitor progress of project and identify project critical path.
• Assist in tracking of Architectural Instructions issued and counter propose if necessary.
• Tracks, Interpret and Solve any Drawings discrepancies (RFI) between all Trades.
• Management of project staffs and assists them in fulfilling their potential and beyond.
• Monitoring and ensuring sub-contractors of different trades are able to proceed with their works on site.
• Checking and monitoring wastage of materials on site to ensure no unnecessary wastage of materials.
• Assist PM to chair various committee meetings such as weekly sub-contractors’ coordination meeting, safety committee meeting and etc.
• Leads Weekly Technical Meetings with consultants and client representatives to resolve issues between Architectural, Structural and M&E trades
• Together with PM prepares and presents Biweekly Project Schedule Meeting to Client representatives, consultants and Client QS
• Independently ownership, coordinate & monitor of all ERSS works and relating submissions and requirements between designer and on-site implementation up to dismantling.
• To liaise and coordinate with professional designer for all temporary shoring works and permanent structure works.
• Liaise with clients, consultants, government authorities and sub-contractors to ensure work progression is on schedule and project milestones / deliverables completed according to shareholders’ expectation.
• Hands-on site day-to-day coordination on architectural, structural, M&E, interior design and fit out works, inclusive resolving all RFI
• Acts as liaison between surrounding neighbourhoods (all nearby properties / owners)
• Preparation of official letters to sub-contractors, consultants and client.
• Carry-out structural inspection with RTO/RE
• Other ad-hoc activities as when required by the company.

• Minimum 2 years’ experience with Desktop support.
• Experience in assemble and de-assemble Desktop and Laptop computer hardware.
• Troubleshoot desktop and laptop hardware.
• Clear understanding and hands-on experience of Microsoft windows client operating system installation, update, upgrade and migration.
• Experience of various application installation and basic troubleshooting
• Hands-on experience on one or more Antivirus application support.
• Basic understanding of networking, hands on network cable crimping and basic troubleshooting.
• Printer troubleshooting, toner replacement.
• Incident and Change Request support to users.
• Fieldwork support.
• Working experience in MS Excel and PowerPoint.
• Experienced to communicate and manage vendor support.
• Focal point to manage and arrange pre-requisites for vendor support, escort and facilitate vendor support as per need.
• Willing to extend standard working hours whenever applicable to ensure IT services are up and running.
• Professional verbal and written communication in English (and other local languages preferred).

Position Summary:

This is a 12-month contractual position. This position is responsible for supporting the Regional Operations and Lam Quality Program in the region and primarily working on generating and analyzing first level data, report compilation and administrative support.

Job Responsibilities:

Support Quality Management Program

1. Build customer trust through consistent communication and reporting.
2. Contribute to the Quality Community & collaborate with all regional QPLs.
3. Admin and support role in the Lam Quality Management through the IQMS (Integrated Quality Management System):

- IRF (Investigation Request Form) submission review & approval

- GQ (Global Quality) report Update requested information (E.g. damage code)

- GQ report NCe (Non-Conformity external) with Inv Group - Field Service

- Reverse logistic report

- GQ report Needing Action (FQM (Functional Quality Manager)/ QPL (Quality Program Lead)) Report

• ETS (Event Tracking System) tickets follow up
• NCe audits

Regional Operations Support

• Compilation of CADO (Cost Allocation Distribution Options), mandatory retrofit and tool in install reports and follow up with end users for closure.

Job Requirements:

• Professional certificates or tertiary education equivalent (A levels, Diploma, Nitec)
• Possesses strong inter-personal, negotiation and communications skills.
• Possesses strong Microsoft Office application skills
• Strong analytical skills and experience in MS PowerBI/ Qlik Sense application will be advantageous

Airconditioning Engineers

1) Ability to lead and manage teams

2) Operation Supports to teams and clients

3) Self Motivated Individuals

4) Good Team Player

5) Experienece In Troubleshooting and Repair / Service of Split Type and VRF/ VRV systems

6) Valid Class 3 License

7) Minimum 5 years experience in Airconditioning Field

8) Possess field experience is a MUST

9) Strong troubleshooting and analytical skills

10) Prior experience working in MNCs Agent will be an advantage (I.E. Daikin, Mitsubishi, Toshiba)

Network Engineer

Responsibilities:

• Fully support, configure, maintain and upgrade corporate networks
• Install and integrate Server / Firewall / Switch hardware and applications
• Keep an eye out for needed updates
• Ensure network security and connectivity
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
• Set up user accounts, permissions and passwords
• Resolve problems reported by end user
• Define network policies and procedures
• Specify system requirements and design solutions
• Research and make recommendations on Server/ Firewall/ Switch system administration

Requirements:

• Proven experience in a network administrator role
• Hands on experience in networking, routing and switching
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Ability to set up and configure server/firewall/switch hardware
• Familiarity with backup and recovery software and methodologies
• Great at organising, prioritising and multitasking
• Juniper, Cisco, CWNA or BCNE training

Location: Chai Chee

Mon to Fri 8am to 5pm

salary: $3000-$3500

Japanese MNC

Have AWS & bonus

Industry: Electronic component manufacturing

Job Highlight

• Work life balance
• Career progression

Job Description

• Ability to interact with people at all levels and capable in sales negotiation and presentation
• Good business acumen and good analytical skills
• Presentable and well-groomed
• Skilful in MSOffice such as excel (computation analysis), Power Point etc
• Able to travel overseas at short notice

Requirements

• No experience required as training provided
• Diploma in any engineering
• Have class 3/3a license
• Ability to communicate effectively in English and to be bilingual (for business communication)

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Key Responsibilities:

1. Write new program code according to specified requirements and standards.
2. Code, test, and troubleshoot programs using appropriate hardware, databases, and programming technologies.
3. Maintain and modify existing programs by making approved changes based on updated requirements and flowcharts.
4. Collaborate with development and operations teams to ensure seamless integration of new features and updates.
5. Deploy and manage applications using containerization and orchestration technologies such as Kubernetes.
6. Monitor application performance and system health using monitoring tools like ELK Stack, and implement optimizations as necessary.
7. Automate repetitive tasks and processes to improve efficiency and reliability of operations.
8. Provide technical support and assistance to resolve issues and incidents related to production systems.
9. Document procedures, configurations, and troubleshooting steps for knowledge sharing and future reference.

Qualifications:

1. Bachelor's degree in Computer Science, Information Technology, or related field.
2. Minimum of three years of experience in DevOps, SRE, or related roles.
3. Proficiency in at least one programming language (e.g., C#, Java, Python) and JavaScript frameworks (e.g., Angular, React, Node.js).
4. Strong understanding of deployment, monitoring, and operations tools such as Kubernetes, ELK Stack, etc.
5. Experience with containerization technologies (e.g., Docker), orchestration tools (e.g., Kubernetes), and CI/CD pipelines.
6. Excellent problem-solving skills and the ability to troubleshoot complex issues in production environments.
7. Strong communication and collaboration skills with the ability to work effectively in a team environment.

Job Responsibilities:

• To deploy and provide professional services (includes but not limited to implementation and upgrading of Cybersecurity products, managing customers and timeline) to customers on the products that Netpoleon distributes.
• To provide workable (or alternative) solution(s) based on customer’s requirement.
• To conduct product training for our customers/partners and internal peers/department.
• To be able to carry out installation and configuration by reading product manual.
• Troubleshoot server, application and network related problems.
• To obtain technical certification for products or technologies if applicable.
• As a subject matter expert, assist in providing domain knowledge and technical skills transfer of the products or solutions to our maintenance team to support our customers when required.
• Assist sales / support team in technical aspect (e.g., product features/functionalities clarification, implementation consideration, tender compliance, etc) on ad-hoc situation.
• Documentation and Reporting: Maintain accurate documentation of network security infrastructure, configurations, and incident response activities. Generate reports on security incidents, vulnerabilities, and remediation efforts for management and stakeholders.

Job Requirements:

• Positive and professional working attitude, ability to work as a team or individual under stress with minimum supervision and deliver on tight deadlines in fast-paced environment.
• Nitec/Higher Nitec certificate, Diploma or Degree holder in relevant IT/IS/Cyber Security related studies.
• Good fundamental knowledge in Networking.
• Demonstrate an excellent understanding of technology infrastructures like Firewalls, VPN, DLP, IDS/IPS, Web-Proxy, DNS, Email Security, Log Management, SIEM, Virtualization, Containers, AWS/Azure/Google cloud, DevOps/DevSecOps, Privilege Account Security, Identify Access Management, Endpoint Security.
• Demonstrate interest in pursuing updates in cybersecurity trends and hacking techniques.
• Proficiency in Python, C++, Java, JavaScript, Bash scripting, Power Shell will be good.
• Comply to Company Information Security Standards

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Salary commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Expected to work on after office hours, Sat/Sun/Holidays when required by customers.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Responsibilities:

· Maintain existing customers’ data base and develop new businesses

· Attend to sales enquiries, prepare quotation and follow up with customers

· Conduct sales presentation and demonstration to prospective customers

· Provide technical support to customers

· To update sales progress and implement activities to achieve the targets set by Management and optimal sales revenue

· To uphold high organisational values and ensure business ethics and integrity

Requirements:

· Minimum ‘O’ Level OR Diploma Level

· Apply basic negotiation skills and techniques

· Possess Class 3 license

· Establish good business relationships for customer confidence

· Respond/Resolve customers’ concerns and feedback promptly

· Prior sales experience in Construction industry will be advantageous

· Possess AutoCAD knowledge will be advantageous

· Preferably with knowledge/experience in 3D scanner on Hardware and software

· Knowledge of FARO SCENE software & 3D software processing will be advantageous

· Possess knowledge of Building Information Modelling [BIM] will be advantageous

· Training will be provided for those without experience

- Salary will commensurate with experience

- Sales commission payouts

- Mobile phone provided

Key Responsibilities:

1. Provision storage resources, configure storage connectivity, and allocate storage to specific servers and applications.
2. Manage incidents and problems related to storage infrastructure, including reporting, analysis, and implementation of changes.
3. Conduct performance checks, analyze logs, and optimize storage systems for optimal performance and reliability.
4. Assist with patch upgrades and maintenance activities to ensure the security and stability of storage infrastructure.
5. Collaborate with cross-functional teams to integrate storage solutions with x86 servers, virtualization platforms, and cloud environments.
6. Document operational procedures, configurations, and troubleshooting steps for knowledge sharing and future reference.
7. Support disaster recovery initiatives and ensure data protection strategies are in place for business continuity.

Qualifications:

1. Bachelor's degree in Computer Science, Information Technology, or related field.
2. Minimum of three years of experience in storage engineering or a related role.
3. Strong understanding of x86 server technologies, SAN/NAS storage systems, virtualization (VMWare), and cloud computing.
4. Knowledge of OpenStack architecture, Oracle or DB databases, and data protection strategies.
5. Certification in Huawei HCIA/HCIP or equivalent is preferred.
6. Experience with provisioning storage, managing incidents and problems, and conducting performance checks.
7. Proficiency in analyzing logs, implementing changes, and assisting with patch upgrades.
8. Excellent communication and collaboration skills with the ability to work effectively in a team environment.

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Job Description:

The Senior Technical Architect will be primarily responsible for all technical aspects of Project Delivery, from Consult, Design to Implementation and Support. At the same time, he shall be responsible for building strong relationships for both existing and potential customers, including helping the team with POC, Customer Education, Training Support, and other Pre-Sales activities.

Responsibilities:

• Subject Matter Expert (SME) for Technical domain and stack of technology.
• Assist the team to consult, design and architect a high-performance solution to address customer pain points.
• Involve in customer engagement, pre-sales, POC, Education and Training Support activities.
• Involve in project delivery during execution phase for essential projects.

Desired Skills & Experience:

A successful candidate must meet one or more of the following requirements:

Softskill

• Excellent communication skills (oral and written).
• Willing to be flexible and deal with a fast-changing dynamic work environment.
• Leader that is always ready to hands-on and show how it can be done.
• Ability to train and educate both end customers and internal team members.

Technical Competency

• Working Experience with Service Provider, Mobile Operator or Company regional setup.
• Authentication and Security experience (eg: MDM, HSM, PKI, AES, X.509, CA, etc).
• In-depth Infra and/or System Knowledge (eg: Cisco, VM, AWS, Azure, etc).

Education:

• Degree in Computer Engineering / Information Technology preferred but not essential.
• Technical Certification (eg: Cisco, AWS, VMware, etc) will be advantages.

We regret that only shortlisted candidates will be notified.

Job Description:

The Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and desktop support.

Technical Competency:

• Technical scope (Back-end) with strong system/desktop setup and debugging.
• Must have implementation skillset in AD, Hybrid AD, M365, Intune with NAC.
• Have managed 50 desktop environment before.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Job Description:

The IT Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and infrastructure support.

Technical Competency:

• Technical scope (Back-end) with strong network setup and debugging.
• Windows command line and IIS. SQL skills are a bonus.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Job Description:

The MAC Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will be grown to lead a team if the performance is outstanding.

Responsibilities:

• Attend to issue escalation in context to Apple MAC OS device (eg: Laptop and Desktop).
• Provide fault resolution and escalation (Level 1, 2 and 3).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on of all process and escalation.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 3-8 years of experience in relevant MAC and System support.
• Managed Enterprise Customer with more than 100 MAC user environment.
• Well Trained in Microsoft M365 service with focus on Intune implementation.

Technical Competency:

• Technical scope (Back-end) with strong MAC setup and debugging.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Senior candidate that are looking for a new career role are welcome to apply.
• Other Technical Certification (eg: Microsoft, MAC, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

• Tickets escalated from Service desk - Printer / Wi-Fi / Software issue / Hardware issues / CCTV.
• OEM - vendors for hardware replacement ( DELL / HP )
• Shop floor specific software basic trouble shooting.
• Manage vendor site visit for Hardware issues.
• Hardware provision for customer end users
• Help users with email activation, first time login in laptops and configure profile.
• OS Installation / Software installation for Desktop / Laptops
• Shop floor visits in case of P1 issues during shifts and on-call rotation during weekends
• Also handle VIP End Users.
• Asset Management
• L1 Network and Server troubleshooting skills
• Location: TUAS

Airconditioning Engineers

1) Ability to lead and manage teams

2) Operation Supports to teams and clients

3) Self Motivated Individuals

4) Good Team Player

5) Experienece In Troubleshooting and Repair / Service of Split Type and VRF/ VRV systems

6) Valid Class 3 License

7) Minimum 5 years experience in Airconditioning Field

8) Possess field experience is a MUST

9) Strong troubleshooting and analytical skills

10) Prior experience working in MNCs Agent will be an advantage (I.E. Daikin, Mitsubishi, Toshiba)

Managing and establish priorities for maintenance, design, development and analysis of network equipment

- Network Equipments will include firewall, routers, proxy servers, switches, system, VMware etc.

- Work closely with Technical Lead and sales

- Provide pre-sales and post sales support

- Respond to incident calls and ensure service level agreements to clients are met

- Ensure compliance to policies and procedures from both internal and clients’ organisation.

- Implement and deploy network infra, Firewall, Malware Protection, Vulnerability and Patch Management

- Assist in gathering customer requirements and present design for customer’s endorsement.

- Assist to prepare and update relevant documentation such as technical design specification, documentation and commisionning report

- Provide proper hand over of completed implementation projects to customer

- Conduct internal training and/or knowledge transfer to team

Requirements

- Diploma or higher in Engineering, Computer Science, Computer Engineering, Information Technology or Information System

- At least 2 years’ experience in providing network operation and administration support for Cisco products, i.e. Switches and routers, WLAN with additional Palo Alto Network or FortiGate will be valued added

- Knowledge in network routing, switching technologies and protocols

- Experience working with Cisco and Aruba Switches and Routers;

- Network and infrastructure security

- Endpoint security and OS hardening

- Fundamental Knowledge on IP networking and operating systems such as Windows, Linux, iOS/iPad and Android OS

Responsibilities:

• Attending site meetings with consultants;
• Study of Construction drawings details and coordinate with the consultants and sub-contractors to resolve any technical / site issues;
• Ensuring that works on site are carried out according to specifications / drawings;
• Inform Project Director or Project Manager on any technical / site problems arising;
• Supervising the progress of work on site;
• Reporting work progress to the necessary party;
• Ensure all fire protection systems are in good conditions and ensure the systems are compliance with codes and standards;
• Oversee the installation, repair, and maintenance of fire protection systems;
• Coordination of sub-contractor’s work and ensuring that the work on site is on schedule.

Benefits:

• Performance bonus
• Company incentive trip
• Annual salary review

Requirements:

• Minimum Bachelor's Degree in mechanical engineering or in related field;
• At least 3 years of relevant working experience;
• Working experience in A&A works will be an advantage;
• Attach to a project team. You may be required to support various projects handled by your team;
• Offer subject to experience and qualification.

* Due to security requirement, this job opening is only open to Singapore Citizens or PR *

Job Description & Requirements:

This application is open for candidate who has obtained following certifications ONLY:

1. Administration in Carbon Black, or

2. Administration in F5 BIG-IP, or

3. Administration in Aruba, or

4. Administration in Fortinet

- Responsible for drafting scope of work for database / cyber security related project.

- Responsible for implementation of client’s cyber/IT security software and processes which includes security policies, procedure, standards and guidelines.

- Provide cyber/IT security consultancy and advisory to client in management and enhancement within the cyber security project scopes

- Manage the client’s expectation, actively engage clients, co-workers, in delivering project requirements

- Training and guidance will be provided in initial periods

Requirement:

- Experience working in a Security Analyst would be an added advantage.

- Fresh graduate from IT Security fields will be considered

- Experience in any cyber security products and databases would be an added advantage

- Additional certifications such as ECSA, CompTIA Security+, CISSP or equivalent will be an added advantage

- May require to work on 24x7 basis when required by the project

- 5-days work week. Flexible work arrangement allowed, i.e. Flexi-Time or Flexi-Place

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

• To deploy and provide professional services (includes but not limited to implementation and upgrading of Cybersecurity products, managing customers and timeline) to customers on the products that Netpoleon distributes.
• To provide workable (or alternative) solution(s) based on customer’s requirement.
• To conduct product training for our customers/partners and internal peers/department.
• To be able to carry out installation and configuration by reading product manual.
• To obtain technical certification for products or technologies if applicable.
• As a subject matter expert, assist in providing domain knowledge and technical skills transfer of the products or solutions to our maintenance team to support our customers when required.
• Assist sales / support team in technical aspect (e.g., product features/functionalities clarification, implementation consideration, tender compliance, etc) on ad-hoc situation.

Job Requirements:

• Positive and professional working attitude, ability to work as a team or individual under stress with minimum supervision and deliver on tight deadlines in fast-paced environment.
• Nitec/Higher Nitec certificate, Diploma or Degree holder in relevant IT/IS/Cyber Security related studies.
• Minimum 2 years of work experience in IT, IS, Cybersecurity related field preferred. Candidates without relevant work experience may be considered to start as an Associate Engineer.
• Demonstrate an excellent understanding of technology infrastructures like Firewalls, VPN, DLP, IDS/IPS, Web-Proxy, DNS, Email Security, Log Management, SIEM, Virtualization, Containers, AWS/Azure/Google cloud, DevOps/DevSecOps, Privilege Account Security, Identify Access Management, Endpoint Security.
• Demonstrate interests in hands-on deployment and able to troubleshoot a variety of technologies, network and system problem, for example, routing, NAT, VLAN, Multicast, TCP/IP, OSPF, BGP, AD, common protocols like LDAP, RADIUS, SNMP, Syslog, SMTP, TLS, SSH etc.
• Demonstrate interest in pursuing updates in cybersecurity trends and hacking techniques.
• Those who certified in Cisco CCNA/CCNP, Check Point CCSE/CCSM, Thales, CyberArk CDE, Trellix, ArcSight ESM/Logger, ITOM, SailPoint, CISSP, CREST, OSCP might be considered first.
• Proficiency in Python, C++, Java, JavaScript, Bash scripting, Power Shell will be good.
• Comply to Company Information Security Standards

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Salary commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Expected to work on after office hours, Sat/Sun/Holidays when required by customers.

Interested candidates, please apply via the “Apply Now” button.

We regret that only shortlisted candidates will be notified.