The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

As Functional QA:

• Understand the functional requirement and create test cases and test scenarios.
• Perform functional, regression and integration testing.
• Working knowledge of test management software (e.g. Jira, Jira Xray).
• Should have good knowledge of SQL.

Good to have:

• Automation testing using tools like selenium or cypress.
• Functional knowledge of QA and BA processes.
• Knowledge of PowerShell.

As Data Automation Engineer:

• Ability to build automated test solution for Data-intensive platforms and Web UI applications.
• Being able to propose strategy and solution for Data testing.
• Prepare tooling and script for automating data regression testing.
• Perform and follow-up data regression testing phase as a fully integrated part of the project.

As Integration Tester:

• Under the supervision of the manager, the candidate should be able to handle the different integration test phases (planning, test functional coverage and adequacy with functional content) and to manage regression test, integration test on functional test campaign.
• Maintain up to date test libraries (test cases).
• Handle and build KPI on performance testing.
• Prepare regular reports on test results.

The position requires autonomy and reliability in performing duties while maintaining close communication with rest of project/support team.

Job Qualification

• Singaporeans only.
• Minimum of 6-8 years’ experience in software testing.
• Experience in the development, enhancement and maintenance of test automation framework.
• Experience in appropriate tools like Selenium, Cucumber, Serenity, Maven etc.
• Experience in end-to-end testing process.
• Knowledge of any test management tools.
• Good understanding & working knowledge of Agile/Scrum.
• Bachelor or Technical Degree in Computer Science, IS, or IT is preferred

Other Professional Skills and Mindset

• Proficient in Microsoft Office.
• Strong organisational and communication skills.
• Experience in application project management.
• Strong analytical and problem solving skills.
• Experienced working within a LEAN environment.
• Awareness of various software development procedures.
• Capable to effectively interact with technical team.
• Understanding and respect of cultural diversity.

Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918 | Personnel Registration No. R2096241

Role: Lead Technical Consultant (MES)

We are are looking to hire Lead Technical Consultant (MES) to join our MES team working at our client site, a pharmaceutical MNC. The selected candidate will be required to provide consultation and engineering service to the execution phase of the project. They will also be involved in the generation and ownership of IQ/OQ/PQ documentation and the GoLive Support.

Responsibilities

• Troubleshoot and provide solutions for MES & ERP problems in recipe execution and recipe authoring.
• Liaise with QA to provide approved change control documentation for all MES system changes.
• Design, create, write and execute to a high-quality standard, test and validation protocols, risk assessments, and system documentation.
• Design, create, write and/or make all required changes to MES & ERP Recipes, worksheets, equipment and material spec's including phase transition logic to a high-quality standard.
• Design, create, write and/or make all required changes to ensure cleaning, equipment and product procedures are aligned to MES processes and vice versa.
• Design, create, write and provide training for all other site personnel on their related MES roles and arrange system access.
• Participate in MES knowledge exchanges, MES Governance meetings and manage issues, work-around and fixes identified.
• Work closely with IT regarding upgrades, patching, hardware support, security and system access and provide technical expertise in implementing upgrades and patching.
• Liaise with Global MES on required system improvements.
• Provide support to other MES system users as required to ensure business continuity.
• Participate in MES projects from initiation to ensure MES system or hardware requirements are taken into consideration.
• Ensure maintenance/replacement of MES hardware, printers, scales, scanners and bar-code labelers. Review for upgrades periodically.
• Keep other MES Team Members up to date on MES changes Documentation of all activities in line with cGMP requirements.
• Cross training within the team and training of new team members.
• Participation in continuous improvement programs to implement improvements in the quality, safety, environmental and production systems.
• Adheres to and supports all health and safety standards, procedures and policies.

Requirements

• Knowledge and experience in manufacturing Automation Systems, MES & Historian, Lab Systems and IT-OT will be preference.
• Werum PAS-X/ Aspen/ Syncade/ Siemens MES (Camstar / Opcenter / Simatic IT) product hands-on experience for full system configurations including interface with SAP and automation systems
• In-depth of knowledge of Pharmaceutical business process (Chemicals (W&D, Solid bulk Mfg., packaging and other unit operations), Bio Pharma processes)
• Master Batch Record creation in Werum PAS-X
• Knowledge on Industry Standards S88 and ISA S95
• Experience working on projects in the pharmaceutical and/or biotechnology industries knowledge of GAMP lifecycle and quality management processes employed in the pharmaceutical sector
• Excellent communication skills and collaborative with team members and external groups

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Our Client is in the Online F&B industry in Singapore. Due to their current expansion plan, they are looking for a Software Engineer (Ruby on Rail) to join their team, in hopes of developing the current high performing team. They are located in the East.

Responsibilities

• Maintain high standards and creating scalable processes and support product management efforts.
• Participate in technical interview process of hiring new engineers.
• Responsible for designing and architect existing or new systems and platforms.
• Responsible for high-quality code and provide production-ready assurances through tests or QA
• Responsible and collaborate through code reviews and pair programming
• Coach the team to be proficient in testing and completing the work by documenting all necessary information to the product manager or stakeholder.
• Any ad-hoc duty as assigned.

Requirements

• Min Degree in IT or Computer Science
• Experience in Ruby on Rails framework, React JavaScript / Typescript.
• Proficient in writing tests with RSpec.
• Sounded knowledge of command line and toolchains (e.g. Zsh, Vim, Tmux).

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Description of the Company’s background

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.

Job Descriptions:

1. Ensure stable and efficient operation of the company's database cluster,ability to quickly locate and eliminate database faults, and optimize database performance continuously,collaborate with business departments to ensure the availability of the database, and improve the database architecture according to requirements.

2. Responsible for providing technical support and training to the development team,subordinate to the company's business department ,responsible for database platform construction,and participate in the development of database operation,and maintenance products and related components,participate in research on new database technologies and new products.

3. Support business development,provide after-hours support as required and be part of 24x7 on-call rotation for database cluster production environments.

Job Requirements：

1. Bachelor's degree or above in computer or related technical disciplines, with more than 3 years of experience in database systems, such as MySQL, TiDB, PostgreSQL, etc.

2. Familiar with other NoSQL database products, have certain research and operation and maintenance experience, such as MongoDB, Redis, Doris, etc.

3. Familiar with Linux operating system, good at doing service deployment, troubleshooting and tuning under Linux.

4. Familiar with at least one of the programming languages such as Shell, Python, Golang,etc., and be able to perform database operation and maintenance development proficiently.

5. Be able to use open source middle ware proficiently, and those who have used open source architecture or middle ware in large-scale businesses are preferred.

6. Good communication and coordination skills and able to work efficiently under pressure.

Company is looking for a Systems Engineer with a demonstrated ability to drive a project to completion with good time management skills.

Candidate will be required to be highly self-motivated, an independent thinker, organized and detail-oriented, with theability to prioritize and execute tasks in a high-pressure environment.

• Developing, maintaining and supporting technical infrastructure, hardware and system software components

• Performing installation, maintenance and support of system software/hardware and user support at on-site and remote support

• Configuring, debugging and supporting multiple infrastructure platforms

• Performing high-level root-cause analysis for service interruption recovery and creating preventive measures

• Familiar with VMware, Storage, Hyper-V, Windows, Linux and backup solutions

• Write custom scripts to reduce the need for human intervention

• Excellence in communication as a liaison with vendors and other IT personnel to resolve issues

Requirements

• Degree or Diploma in Electronic Engineering / Computer science

• Minimum of 3 to 4 years working experience

• Microsoft and VMware certification

• Experience with SAN hardware, specifically EMC, or Netapps

• VMware, Hyper-V Experience and familiar with Microsoft Azure or AWS cloud infrastructure.

Benefits

• Fulltime position
• Salary range : arounf $6,000
• Work day & time: 9:00 to 18:00, Monday to Friday
• Office location: West, Singapore
• Others: Annual leave, Medical leave, Insurance

For interested party:

- Please send your resume in MS WORDS FORMAT by email to [email protected]

- Please indicate your Current Salary (Last Drawn Salary), Expected Salary and your Notice Period in your resume

- Please indicate your Reasons for leaving current and/or last employment

We regret to inform you that the only short listed candidates will be notified.

Thank you

Consultant's name: Nahoko Sunaga

EA Reg. No.: R1107448

EA Name: Fellows Creative Staff Sinapore Pte. Ltd.

EA. License No.: 13C6828

The primary responsibilities are:

• Report to the Chief Engineer and/or Engineering & Sustainability Manager.
• Participate in meetings and contribute to problem-solving discussions.
• Be the central point of contact for the programs/projects managed. Communicate effectively to engage with internal and external stakeholders and provide synthesized and clear recommendations to management on risk management (project target, progress, etc) and escalation of issues that cannot be resolved in the team.
• Manage a team of technical officers, technicians, and vendors.
• Participate and support Asset Enhancement Initiatives
• Schedule maintenance activities for Electrical, Lift and Security System, keeping track of maintenance works with follow up actions for equipment such as Lighting Control & fittings, SSO/Switches, HV/MV/LV switchgears, 22KV Transformers, CCTV, Card access, UPS, Batteries, Standby Generators, Lifts, Escalators and Lightning/Earthing Protection pits.
• Ensure all maintenance works are carried out according to prescribed checklist and schedule.
• Strategize, coordinate, and execute rectification works, ensuring efficiency and adherence to timelines and SLA KPI.
• Maintain a comprehensive list of standby vendors for cases of emergencies.
• To provide excellent service to client expectations by performing progressive updating of information to the client.
• To ensure the maintenance programs and rectification jobs are managed by a team of technical officers and technicians efficiently.
• Providing feasible solutions and coordinating with owners/users, vendors/contractors on engineering functional requirements and ensure the objectives are achieved.
• Effectively utilize Computerized Maintenance Management System (CMMS) to track Preventive Maintenance, Fault Reports, Corrective Work Orders, and analysis the trending of the data in the CMMS.
• Liaise with external/internal companies or agencies for new initiatives, major repairs, and maintenance works, coordinating seamlessly.
• Ensure compliance with safety and statutory requirements to maintain a secure working environment.
• Review and comments of drawing.
• Oversee Addition & Alteration (A&A), Repair & Redecoration (R&R), and other project works.
• Drive process improvement initiatives across designated projects, employing methodologies like Lean Six Sigma (LSS) to enhance productivity and boost the bottom line.
• Improving the efficiency of the operational process, innovating, and implementing systems
• Actively participate in innovation and the introduction of new processes or technologies by collaborating with the Operations Technology Development team and relevant technology partners.
• To draft quotation for Minor works/ Various works/ Breakdown works.
• Use of in-house software systems for daily operation.
• Any other duties that may be assigned by the SFM and/or CE and/or ESM.

Requirements

• Relevant bachelor’s degree/ Diploma in engineering or Facilities Management or equivalent.
• Good communication skills to engage users, FMs and clients effectively.
• Strong analytical skill, Proactive mindset, and Problem-Solving mindset.
• Minimum 3 years of facilities and equipment maintenance experience or equivalent.
• Possess strong leadership, supervisory and interpersonal skills.
• Proficiency in Microsoft Office.
• Candidates with the Knowledge of AutoCAD Certification will have an added advantage.
• 8. Able to be independent and a good team member.
• Candidates with the WSQ Develop a Risk Management Implementation Plan Certification will have an added advantage.

Responsibilities:

• Perform diagnostics and identify cause of component failure and carry out rectification
• Perform equipment troubleshooting and upkeep production quality
• Debugging of machine logfiles and sensor data to identify causes of vehicle congestion, higher delivery time, faulty machine parts.
• In charge of maintenance activities, tool improvement and equipment installation
• Ensure production run smoothly by repairing and troubleshooting of polishing equipment
• Responsible in root cause analysis and recommending solution to resolve technical issues
• Handle continuous improvement, cost reduction and yield matters

Requirements:

• Minimum Degree in Engineering or its equivalent
• At least 2 years of experience in equipment maintenance in Semicon/Manufacturing Company
• Experienced in semiconductor industry

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is from Technology Manufacturing Industry. They are looking for a Sales Engineer to assist their team for the next phase of their business. They are located at West.

Responsibilities:

• Repsonsible for liasing wiht building consultants and contractors
• Accountable for cultivating enduring customer relationships
• Cultivating strong business ties, particularly with key accounts
• Optimizing account penetration and ensuring customer loyalty
• Recognizing potential opportunities and crafting solutions for both existing and new customers
• Timely updating of forecasts into the system
• Negotiating value, overcoming resistance, and finalizing sales. Establishing Trane as the preferred supplier through differentiation
• Ensuring that all activities adhere to specified quality and EHS standards.

Requirements:

• Min Degree in Electrical/Mechanical Engineering
• Experience in HVAC Sales is required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115873 (New Jirn Tone)

Requirement :

-Nutanix Ceritifed and having Knowedge in Expert Level

-VMware Certification and sound knowledge in VMware Platform

-Understanding of cloud technologies (AWS, GCP, Azure) is a plus

-Windows certification in 2016/2019.

Superior leadership skills demonstrated by team building, resource management.

Ability to analyze situations and make timely, sound decisions under risk and uncertainty

Hands on experience in higher end infrastructure Design, Build and deploy for Medium/Large Datacenter environment

Should have lead or worked on minimum two large hybrid/ public cloud-based datacenter transformation programs

Ability to Design and build an enterprise-class solutions on the Nutanix platform, using multiple hypervisors and Integration of multiple cloud environments Understand the customers business drivers and how to map those to a Nutanix solution Solid experience on configuring Nutanix Acropolis Hypervisor, Prism and Clam

Must have knowledge in any Public cloud and Rich hands on expertise in virtualization technologies VMware, KVM, Hyper-V

Should have worked on software Defined Infrastructure Ability to go deep on core platform architecture concepts eg hardware platform, hypervisor, Networking, security, data protection, high availability, monitoring.

Must have very good sound knowledge and Hand on experiance in Windows Servers.

Job Description

• Undertaking technical and feasibility studies including site investigations
• Preparing method statements
• Liaising with clients and a variety of professionals including architects and subcontractors
• Making sure the project complies with legal requirements, especially health and safety
• ensuring projects run smoothly and structures are completed within budget and on time
• Prepare technical reports with ability to work to deadlines and within budgets
• Ability to maintain an overview of entire projects while continuing to attend to detailed technicalities
• Excellent verbal and written communication skills
• Negotiating, supervisory and leadership skills
• Complete knowledge of relevant legislation

Job Requirements:

• Minimum 5 years of engineering experience with a Recognised Degree in a relevant field
• At least 2 years experience in the coordination with utility agencies for LTA MRT projects or similar scale, and complexity.

Our Client:

Our client is a prominent provider of computer programming services, actively seeking for a System Engineer (Infrastructure) to join their team in Singapore.

The Responsibilities:

• Manage and implement projects
• Maintain asset (hardware/software) inventory
• Annual renewal maintenance
• Manage and Administer Windows and Linux OS
• Managed and Administer VMWare
• Manage Azure Cloud infrastructure
• Setup, configure and manager server hardware
• Administer Microsoft AD and group policy
• Monitoring servers perform and availability
• Monitoring daily backups and perform restore
• Maintaining software and Security updates
• Managing and maintain the data center server room
• Troubleshoot any server, Windows related issues

The Requirements:

• Knowledge on different type for Server hardware
• Knowledge on various version of Windows and Linux OS
• Knowledge on Windows Active Directory and Group Policies
• Knowledge in Cybersecurity eg Firewall, Anti Virus solution and basic network knowledge eg TCP/IP, LAN, Wi-Fi troubleshooting
• Knowledge in managing Server Room Operations
• Certified in Azure Cloud Administration
• Knowledge in troubleshooting server related issues
• With good project management skill

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 102542

Your Role

We are looking for an experienced Software Engineer who thrive on end-to-end software delivery, designing and developing software applications.

What Will You Do

• Design and develop web frontend and backend applications, taking ownership of the software development process.
• Create automated functional and unit tests for the code you develop to ensure high quality deliverables.
• Develop backend APIs and databases to support the applications.
• Leverage cloud technologies to design and develop scalable applications.
• Collaborate with DevOps Engineers to implement build and release automation.
• Engage in pair programming and code reviews to foster a collaborative and efficient development process.
• Work closely with Product Manager, Business Analysts, Quality Engineers, and User
  Interface or User Experience Designers to deliver exceptional features.

What Do We Want

• At least a Degree or Diploma in Computer Science.
• At least 3 years of experience as a Senior Consultant.
• Familiar with front-end development framework such as React.js or Next.js, Node.js, Typescript.js, CI/CD pipelines, cloud platforms, and JavaScript unit testing frameworks such as Jest or Mocha.
• Strong fundamentals in JavaScript and Typescript.
• Willingness to work on different platforms to contribute to a dynamic and cross-functional team.
• Good interpersonal and communication skills.

What Will You Get In Return

You will be given exposure to a hold a key position in a growing organization with attractive rewards and a wide range of benefits. You will entitle a Gross salary up to S$5000 + attractive perks.

Job Responsibilities:

• Define, design, construct, and maintain data warehousing and Business Intelligence (BI) solutions.
• Develop dashboards and KPIs to present business performance insights to management.
• Create and uphold data models essential for reporting and analytics purposes.
• Identify new features and business opportunities, contributing to the team's overall objectives.
• Construct various data visualizations to effectively communicate trends, patterns, and outliers.
• Monitor and optimize BI tools for optimal performance, ensuring seamless operations.
• Provide regular updates to customers, business stakeholders, and team members on project progress.
• Validate data accuracy for both new and existing tools.
• Offer support for upgrades, configuration, and troubleshooting of business intelligence tools.
• Take ownership of program design, coding, testing, debugging, and documentation processes.
• Lead in-depth ad-hoc business analysis and present findings to senior leadership.
• Modify existing reports, extracts, dashboards, and cubes as needed.
• Collect, analyze, and share data to contribute to strategic product decision-making.
• Maintain an up-to-date inventory of reports and disseminate information to users.
• Identify development needs to enhance and streamline operations.
• Prepare detailed specifications to guide program development.
• Lead the design and development of automated solutions for recurring reporting and in-depth analysis.

Requirements:

• Proficient in Agile methodology, Python, Cloud computing, ETL processes, SQL/TSQL, Power BI, and Tableau.
• Fluent in statistics, datasets, and scripting languages.
• Familiarity with version control systems and relational databases.
• Experience in the Apache Hadoop and Tableau R language would be an added advantage.
• Excellent verbal and written communication skills.

Purpose of Job

Manage the site team to meet/exceed customer expectation in accordance to key performance indicators listed below:

· Safety

· Health and Environment

· Operational performance

· Continuous improvements

· CGMP compliance

· Service level agreement

· Finance

Provides engineering support to Electrical/Instrument Manager in planning, organising and controlling the factory's electrical and instrument facilities to ensure safe and efficient operation.

Job Responsibilities

• Manage team of engineers and technician to operate and maintain Utilities system efficiently and safely
• Manage team of engineers and technician to operate and maintain Waste system efficiently and safely
• Manage performance of external service providers to meet service level agreement.
• Lead the team to generate improvement ideas. Collaborate with customer to develop and implement projects.
• Lead and create conducive environment for the team comply to customer SHE, Quality and Training requirements
• Provide technical expertise and engineering consultations to site team Maintain accurate operation, maintenance and finance records
• Achieve cost saving as specified in contract
• Manage prudent spending on annual operation and maintenance budget
• Track key performance indicators to meet targets as specified in contract
• Work with cross functional team to resolve complex problems with potential impact to business continuity and able to make rapid rational decisions.
• Identify and provide trainings to enhance core competency of team
• Maintain cordial work relationship with client
• Identify pull through opportunities for Sodexo services and systems
• Manage site procurement activities in accordance to Sodexo BOS
• Manage site financial activities in accordance to Sodexo BOS
• Contribute and participate in projects design and plant modification in instrument and electrical aspects in close liaison with the project group.
• Carry out modification and installation of instrument and electrical equipment in order to improve plant efficiency and safety.
• Assist the project group in updating and maintaining maintenance operation technical information in electrical and instrument perspective (eg. Instrument/Electrical circuits drawing, instrument data etc).
• Liaise with external / Internal parties to maintain, for all the automated controlling system in the production areas (eg. PLC and DCS), Building Maintenance System (BMS) and Maintenance Management System (MMS).
• Trouble-shoot and take corrective action for electrical/instrument equipment failures / breakdowns in order to minimise production downtime. This refers to more serious / repetitive problems.
• Plan and implement of preventive and predictive maintenance program (electrical/instrument aspects) for new equipment / facility. This includes the setting-up and organising the calibration and validation of instrument to meet FDA requirements.

Requirements

• Diploma or Degree in Electrical Engineering or Instrumentation or related subjects
• Minimum 2 years related experience in the chemical process or pharmaceuticals industry.
• Sound working knowledge on major electrical system (eg. Transformers,
• Switchgears, motor, etc.), experience in Distributed Control System, Programmable Logic Controllers, with good understanding of the pneumatic and hydraulic control system.
• Must be conversant with Maintenance Strategy & CGMP principles and statutory requirements or Chemical Process Industry at capacity of Mechanical Engineer
• Must be conversant with Utilities, Environment & Electrical and Instruments activity, Safety & cGMP principles.
• Good interpersonal, communication and facilitation skills
• Strategic thinker, planner and organizer
• Strong passion for continuous improvement and optimization Strong adherence to compliance

• Responsible on API development, backend automation in NodeJS/Python, and secure code deployment using various CI/CD toolchains like Gitlab, Atlassian, and Terraform.
• Accountable for the development and upkeep of the platform utilized by multiple government agencies.

Requirements:

• Degree in Computer Science or equivalent
• At least 5 years of expereince in backend development.
• Proficient in AWS, Azure and GCP.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Provides Service Desk support as defined by first response/Tier 1 support.
• Provides phone , e-mail. First point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

CORE COMPETENCIES:

• Applying Expertise and Technology
• Analysing
• Delivering Results and Meeting Customer Expectations
• Achieving Personal Work Goals and Objectives
• Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities.

Requirements

• Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills)
• Excellent organisational skills
• 1 years previous IT Service Desk and/or Call Centre experience required
• Managing incidents including business expectations and communication
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that has authorized access to the network.
• When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members
• Develop trends by monitoring and analysing incoming calls, problems and support requests
• Perform post-resolution follow ups to help requests
• Reinforce SLAs to manage end-user expectations
• ITIL Knowledge will be a plus.

MUST HAVE TALENT/ SKILLS

• Good telephony and problem solving / troubleshooting skills
• Good customer service attitude

Info can be shared ATM: -

• Basic UP $2700 (No Exp Req) + Transport Allowance + VB
• 5 days (Office hour)
• East

Responsibilities: -

• Diagnose, repair or install new or modified equipment at customer facilities
• Investigate and resolve customer reports of technical issues
• Conduct training for customers on the safe operations of equipment & maintenance
• Process spare part order and promote service contract with customer.

Requirements: -

• Min. Nitec in Electronics / Electrical / Microelectronics Engineering
• No experience required, training is provided
• Willing to travel islandwide

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Responsibilities:

• To receive and record technical and/ or application support and act as a level 1 support and provide investigation, diagnosis, resolution and recovery for application issues. Training will be provided.
• To maintain overall ownership of issues and ensure that issues are resolved within service level agreement. Escalate priority issues to level 2 support if required.
• To perform systems administration/ maintenance and works toward continuous optimization of systems performance.
• To administer local development servers and environments, such as setup, configuration, user account management and backup management.
• To manage, coordinate, and implement software upgrades, patches, hot fixes on infrastructure managed.
• To provide occasional after hours support for routine preventive system maintenance (remote support).
• To perform database administration such as SQL Server
• To assist Technical Manager on any other tasks as instructed

Requirements:

• Knowledge & experience in handling network, database
• Adaptable to changes with a positive attitude
• Good interpersonal skills
• Self-driven and team player
• Strong verbal/written communication skills

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

• Support the planning, implementation and upgrade of the cybersecurity products and solutions.
• Train external and internal clients on how to use the company products and solutions.

Requirements:

• Diploma in IT/Cyber Security Engineering or equivalent
• At least 2 years of experience in IT, IS or Cybersecurity industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Our client is a listed company in Engineering and Manufacturing industry. Due to business needs, they are now recruiting a Technical Sales Specialist to be part of their Sales team for ongoing transformation projects. They are located in the East Area - easily accessible.

Roles and Responsibilities:

• Collaborate with Sales and Project Management for the successful execution of assigned programs and projects
• Develop and implement project plans, encompassing coordination, tracking, and budget management
• Ensure prompt attention to customer inquiries and requests
• Facilitate communication between internal departments and clients
• Any other adhoc duties as assigned

Requirements:

• Diploma in Mechanical Engineering or related field
• Minimum 2 - 3 years of relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Overview (Summary of the Role)

ARC(Advanced Response Center) Team Lead is required to work in a secure ARC environment. ARC is a type of commandcenter that specializes in providing technical support or customer service for products or services. An ARC typically employs trained and specialized agents who are knowledgeable about the product or service being supported. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

ARCs often handle more complex issues that cannot be resolved through standard support channels.

They may also provide 24/7 support and have multilingual capabilities to serve a global customer base.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an ARCplays a critical role in ensuring that customers receive high-quality technical support and service for products and services.

ARC Team Leadis responsible for establishing, delivering and maintaining high delivery standards in Service Desk, NOC and SOC. He/she work closely with ARC engineers, operations lead, assistant

manager, manager and service delivery managers to achieve this purpose.

Functions & Responsibilities

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles).
• Ensure SLAs of accounts managed are met.
• Manage ARC engineers in a way to optimize their potential and productivity.
• Represent ARC in meetings with Service Delivery Managers and customers.
• Provide preliminary findings and investigation to customer complaints received.
• Perform ARC duties during peak period.
• Provide inputs with regards to ARC engineers’ performance evaluations.
• Provide inputs to the development of ARC engineers’ training plans.
• Coordinate delivery of a consistent and uniform high quality service to customers.
• Regularly inspect, sample & audit the entire incident or service request management process.
• Determine, document & closely monitor any areas that may need improvement.
• Support business improvement initiatives for the accounts (ie.,ISO certifications, Six Sigma Projects, ITIL processes).
• Record and manage all transactions/cases in Service Management System.
• Broadcast notifications to the relevant parties.
• Provide timely status update, follow up on cases escalated until closure within the service level agreement.
• Ensure daily tasks are executed according to the Standard Operation Procedure.
• Be ready to support and response to 24x7 activities including arranging backup for engineers to work.

Requirements

• University Degree with good result in English.
• Willing to respond to activities after office hour.
• At least 3 years of IT support experience preferably in the IT service desk, NOC and SOC environment.
• Have technical knowledge & skills in following :-

- M365

- MS Excel functions (Pivot, filter, graphs)

- MS PowerPoint

- MS Windows

- Basic Desktop Troubleshooting & Resolution

- Basic Network Troubleshooting & Resolution

- BMC Remedy / ServiceNow

- Cloud Telephony system

• Good communication skill in English.
• Good customer service skill.
• Leadership skill.
• ITIL4 Foundation certified.
• Knowledge of service quality skill.
• Knowledge of service level management.

Responsibilities

• Conduct experimental research on various properties of the Company’s products, as well as analysis and tests to investigate the chemical phenomena of products.
• Responsible for new product testing, development and prototype production; as well as assisting customers during material evaluation and qualification phases with the Company’s products.
• To work closely with customers in the development of suitable material configurations to meet customer needs and providing technical support to them.

Requirements:

• Degree in Chemical Engineering / Chemistry / Materials Science / Polymer.
• At least 1 – 2 years of working experience in similar capacity. Those with more than 3 years of experience will be considered for Senior Engineer's position.
• Knowledge of polymer science and semiconductor materials composition.
• Knowledge of IC package encapsulant and semiconductor back-end processes.
• Knowledge in material characterization and/or FA equipments is preferred.
• Experience in DOE, FEM and numerical analysis would be advantageous.
• Innovative, meticulous, analytical with initiative.
• Must be a team player and strong work commitment.
• Fresh graduates with good degree & strong interest in research and development work are also welcome to apply.

Responsibilities:

• Assists in preparing the Work Plan.
• Delegates jobs to supervisors and plan the manpower required for the jobs in accordance to the budgeted man-hours.
• Resolves problems encountered and manage the coordination between the different trades
• Raises or approve Issue Passes for materials and equipment required for the jobs accordingly
• Monitors the work of sub-contractors to ensure that quality and workmanship conform to company standards.
• Ensures that all standard operating procedures comply with specifications, quality standards, statutory and regulatory requirements.

Requirements:

• A degree from a recognized tertiary institute.
• At least 2 years of relevant working experience.
• Possess positive and willing to learn attitude.
• Good analytical and problem-solving skills.
• Possess good interpersonal and communication skills.
• Able to multi-task and able to work in a fast-paced environment.

Our Address and work hours

Seatrium Limited - Tuas Yard

51 Pioneer Sector 1, Singapore 628437

(Islandwide transport provided)

Mon-Fri: 7.30am – 4.30pm/ 6.30pm

Seatrium Limited - Tuas Boulevard Yard

80 Tuas South Boulevard, Singapore 637051

(Islandwide transport provided)

Mon-Thu: 7.30am – 5.15pm

Fri: 7.30am – 4.15pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Position Summary:

The Network and Infrastructure Integration Engineeris responsible for the provision of the infrastructure platform: network equipment (switches, routers, firewalls) and compute equipment (servers and workstations), including the deployment of the SOE (Standard Operating Environment) for the respective project and/or bid activity.

The Engineer is a key member of the Hardware and Infrastructure discipline team that provides:

· Technical and resource supervisory input to network integration and infrastructure deployment engineering activities,

· skilled input to the network integration and deployment activities within the respective project engineering segment, and

· assistance to the Integration Group for bid response activities.

Responsibilities:

The Network and Infrastructure Integration Engineer provides effort and expertise in two areas: Projects and Bids.

For Projects:

· Revising solution architecture drawings and diagrams, cost templates (devis), the List of Supplies (LoS) / Bill of Materials (BoM), and interfaces at the start of the project.

· Create and/or update network integration engineer contributions to the Solution Specification and Design documentation, Network Acceptance Test Procedures, and other associated network integration documents.

· Reviewing definition documents, solution specifications, design documentation, acceptance test procedures and other associated documentation to align with project objectives, and participating in the product integration and verification phases

· Defining equipment configuration for the ATM solution(s) and coordinating with Hardware Deployment and Integration management for the assembly of the ATM system. Also interface with Tools Engineering, Customer Service and Site Services departments where necessary to accomplish this task.

· Load, configure, validate, and hand over equipment to Software Integration in the factory and on customer sites.

· Support configuration changes to system platforms in factory and customer sites.

· Attend Design Reviews with customers.

· Provide customer training.

· Identify risks at solution architecture level and propose where possible alternate validated solutions.

· Provide system and networking expertise useful in the design.

· Follow and contribute to the development and enhancement of engineering processes.

For Bids / Tenders:

· Creation and peer review of the system Architecture Diagrams.

· Creation and peer review of the List of Supplies (LoS) / Bill of Materials (BoM)

· Creation of Hardware Integration section in the engineering department quotes (devis)

· Definition of system interfaces.

Requirements (key knowledge and experience):

· Bachelor’s degree in Electronic Engineering or Computer Science discipline or any other relevant fields, with at least 5 years of relevant experience

· Good level of knowledge of, and experience with Linux Operating System (Red Hat Enterprise Linux distribution preferred)

· Experience in scripting and programming languages (Shell, Python)

· Experience in large and distributed networked computer systems is a highly desirable

· Familiarity with a wide range of compute (HP, HPE, Lenovo, Dell) and networking (Cisco, Juniper) hardware from major manufacturers

· Work experience in a mission-critical environment (ATC-related is highly desirable)

· Solid understanding of hardware integration and testing processes

· Practical experience of validation and integration of hardware components on large, complex, software-based systems

· Strong communication skills, with the ability to write clear and concise documents that clearly articulate complex technical detail

· Able to work on multiple activities concurrently and effectively self-manage (autonomy)

· Able to work under pressure

· Cisco formal certifications (CCNP, CCNA etc) is desirable

· Mandarin competency not required, but will be recognised as a definite plus