As Infrastructure Engineer you will be required to implement and support monitoring, automation and batch scheduling tools

What will you do?

1. Understand Operation business needs and translate into technical requirement

2. To implement monitoring, automation and batch scheduling tools

3. To support post implementation tasks including patching and upgrades.

4. To recommend best practices to meet project requirements

5. Assist in POC/POV, product evaluation and tech refresh activities

Job Objectives

Design and develop both optoelectronics devices and integrated photonics sub-system platforms. Devices includes but not limited to SOA, gain chips, FP lasers, DFB lasers (CW and DML) and SLEDs. Photonics integrated platforms include but not limited to photonics integrated circuits, Silicon-based integrated platforms, standard/custom packaged modules, as well as optoelectronics sub-systems (i.e. includes both optical and electronics sub-modules) to meet design goals and requirements.

Duties and Responsibilities

• Perform simulation of optoelectronic devices (CrossLight, ALDS, Optiwave), optical ray tracing (Zemax, Optalix), thermal (Solidworks) and electrical (5Spice) properties of optoelectronics devices
• Analysis of optoelectronics device epi growth, participate in wafer fabrication process integration, mask design integration, device functionality and reliability performance characterization and test results.
• With reference to state-of-art competitors, simulated performance and data-mining internal test-results database, you will refine the design, fabrication specifications, and simulation model and parameters to optimize fit between design and measured outcomes.
• Report generation of design and simulation outcome with support of experimental data, where available
• Build up database of optoelectronics device design white papers, and management of all design documentation repository
• Responsible for leading/co-leading programs with several major global players in the development of photonic integration solutions to support the Silicon Photonics platform for datacom and sensing applications.

1. Development will be beyond simplex monolithic integration with regrowth for spot size converters and array devices, towards multiple functionality PICs incorporating active devices of lasers, modulators and detectors with passive devices of waveguides, polarizers, MMI splitters and optical filters.
2. Development of multiple functionality PICs designed to be compatible to Silicon Photonics to form a larger scale integrated System-on-a-Chip component.

• Lead and manage qualification and transfer of product to manufacturing upon development completion.
• All other reasonable duties, as assigned

Qualification Guidelines

Minimum Education

Masters (in semiconductor based light emitting optoelectronics preferred)

Minimum Experience

Minimum 10 years’ working experience with technical background in optoelectronics and wafer fab processes in optical laser component, photonics device system and sub-system

Proven working experience in optoelectronics design and development and program/project management in the photonics manufacturing industry

As part of Level 3 Development team the enhanced functionality a scrum team you will:

• Design, develop and implement features, enhancements, Webservices, Microservices, tools and utilities in a client facing environment on a platform that is highly scalable and resilient on the N-tier architecture in Agile development life cycle.
• Acquire comprehensive knowledge of the Visa Dispute business domain, contribute to requirement analysis, evaluate various coding alternatives, and participate in scoping and sizing activities.
• Perform third and fourth level support in production and client certification environment with root cause analysis including identifying, developing, and providing solutions for production issues.
• Analyze and identify the root cause of performance issues and propose changes to designs and new enhancements for resiliency and scalability.
• Engage in effective communication and collaboration with team members, including vendor partner teams
• Participate in technological proof-of-concepts, embrace new technologies and frameworks and in code review processes to ensure quality and consistency
• Produce and maintain technical documentation to support development and operational initiatives
• Collaborate with Product Owners, Architects, SME's, DevOps, Security, Business, Performance, Automation, and Operations teams to ensure alignment across initiatives.
• Strive for excellence and innovation in service delivery, seize opportunities and consistently think and act ahead of the curve to drive success

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale.  As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions.   

The Work itself: 

• Design code and systems that touch 40% of the world population while influencing Visa’s internal standards for scalability, security, and reusability 

• Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings 

• Actively contribute to product quality improvements, valuable service technology, and new business flows in diverse agile squads 

• Develop robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions. 

• Leverage innovative technologies to build the next generation of Payment Services, Transaction Platforms, Real-Time Payments, and Buy Now Pay Later Technology 

• Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities 

Essential Functions:

• Works with product owners to gather and refine requirements for one product, adding and taking into account existing tools and solutions across departments.

• Develops and designs moderately advanced architect solutions that are robust and scalable, considering integrations with other solutions across the internal technical ecosystem.

• Provides domain expertise on the development of user documentation of solutions and implements standard processes in user documentation.

• Plays a significant role in the development and delivery of new features within a product from end-to-end.

The Skills You Bring:

• Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale

• Challenge the Status Quo: Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions

• Language Expertise: Expertise in one or more general development languages (e.g., Java, C#, C++)

• Builder: Experience building and deploying modern services and web applications with quality and scalability

• Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc.

• Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Can read mechanical drawing, and understand the schematic diagram.

Can use auto cad tool drawing the shop drawing.

Can coordinate with tunnel engineer and site supervisor settle the site works.

Can lead M&E team carry out the related works.

Can schedule the site works and arrange properly.

At least have 2 years experiences.

Willing to travel

Work at construction site.

have good communication and team work.

We’re searching for a Senior Network & Security Engineer (L3 Support) to be part of our diverse team of talent here at NCS!

Overview

As a Network and Security Engineer (Level 3 Support), you will be responsible for providing advanced and in depth technical support and troubleshooting for network and security issues. You are required to have a very strong understanding of network infrastructure, security protocols, and the ability to work in a 24x7 environment.
 

What will you do?

• SME for Network and Security: Provide escalation support for Network (Cisco, Aruba, Alcatel, F5) and Security Products (Check Point, Palo Alto and Fortinet)
• Troubleshoot and Resolve Issues: Provide advanced to in-depth troubleshooting for network and security incidents, including routers, switches, firewalls, VPNs, and other network devices.
• Incident Response: Respond and resolve network and security incidents in a timely manner, ensuring minimal downtime and impact on operations and strict adherence to committed SLA. First responder to Priority 1 incidents and resolved incidents within OneCare contractual SLA
• Documentation: Maintain detailed documentation of network configurations, changes, and incidents. Create and update technical documentation and standard operating procedures.
• Collaboration: Work closely with Level 2 and Level 1 support teams, remote and field support network/security engineers to resolve complex issues and improve network performance.
• On-call Support: Provide 24x7 on-call support on a rotating basis, ensuring availability to address critical issues as they arise

 The ideal candidate should possess:

• Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Preferably 5 or more years of working experience with focus on network and security support roles
• In depth knowledge of network protocols (TCP/IP, DNS, DHCP), network devices (routers, switches, firewalls), and security technologies (VPN and IDS/IPS)
• Deep understanding of packet capture analysis and network physical and logical topologies
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to express oneself to stakeholders
• Willingness to work in a 24x7 environment, including nights, weekends, and holidays as needed

Position Summary:

The Workload Automation & Scheduling group is responsible for engineering and support of the Workload Automation IT infrastructure for Visa Inc. and VisaNet via Vendor Tools and Homegrown Web Application Utilities. The team is responsible for all technical aspects of design and build for the Workload Automation lifecycle from project initialization, system installation, application test & build and maintenance, operational support to application and system decommissioning. This role is an Advanced SME individual contributor role responsible for identifying and resolving issues of moderate to high complexities to do with Visa’s Workload Automation Scheduling, VFT/MFT. This position is at a professional level and requires strong execution and analytical abilities to diagnose, mitigate and resolute small to highly complex events. This role works independently and receives minimal guidance providing out of the box solutioning, innovation and keeping up with the latest industry innovative workload automation processes.

RESPONSIBILITIES:

• Engineer, Design and build new application services from PD within Workload Automation Tools (BMC Control-M & Broadcom ESP)
• Excellent Problem Determination skills to ensure mitigation time is kept to a minimum in meeting SLA and uptime expectations.
• Strong experience with Agile development incorporating Workload Automation tool / Batch processing into Full CI/CD technologies such as GIT, Maven, Jenkins, Chef, Sonar, JUnit, Mock frameworks. To ensure version control is followed.
• Perform installation and support for the Workload Automation platform running on Linux and Prostgress DB systems with the help of IRE and vendor’s engineers to ensure patch level are current and we’re clear of any vulnerabilities.
• Advance understanding to write and integrate into WA tools scripts for automation in the following languages as well new technologies NodeJS, MVS JCL & REXX, HTTPs API, JSON, Python, HTML, XML, Shell and JavaScript.
• Proactively work with Ops PRE, PD and or vendors to provide a resilient, flexible and fit for purpose solution around Workload Automation for Visa’s & M&A’s internal and external customer resolving issues and system problems. Gather requirements set up meeting internally as well as with our vendors to engineer solutions.
• Consulting with and supporting capacity planning efforts to ensure our tooling has the capacity to manage the workload executed via those tools.
• Provide 24X7 production support of Visa operations. Requires on-call rotational support for geographically dispersed data centers.
• Ensure that all server deployment follow Visa security guidelines and report any non-compliance for the Workload Automation Platform.
• Communicate and work cordially in global team with teammate from different culture and in time zone.
• Manage workload and escalate to appropriate Engineers and manager, as needed.
• Work with other support, development, and user groups to manage requests from the perspective of automation and BRP failover design and functionality. Implementing a Red Button solution as well as engineering self-service solutions.
• Work with vendors on software issues and problems as needed.
• Basic use of documentation tools, such as Microsoft Project, Microsoft Excel, and Microsoft Power Point.
• Assist with the WA engineers to set up working sessions with technical leaders and users from all levels to promote the Workload Automation capabilities to ensure teams have appropriate knowledge and expertise of Visa’s Batch processing strategy.
• Act as Change Coordinator to Process, Assign and Report Enterprise tooling changes assigned to Gsched & Workload Automation working with Ops, PRE & PD groups.
• Provide guidance for Junior & peer engineers on technical knowledge and processes.
• Participate with Sr. Engineers in setting up product demo sessions with the Vendor and internal ATC’s & PD Architects

Reporting to the Service Supervisor, in this role you will be part of a National team of Field Service Engineers providing a prompt and effective service to customers within the Water, Power, Petrochemical and other associated Industries.  

In this role you will identify faults, repair, test and modify actuators in the field, carry out planned and preventative maintenance, mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts and completing accurate and technical site visit reports for each job.

This role would suit a determined problem-solver, who can think logically for troubleshooting issues and has the willingness to travel.

The Salary Range for this position $48K to $55K Per Annum.

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

Descriptions:

In this role, you will join a team of six members from Sopra Steria to support one of our government project. The scope of work includes:

1. Security Risk Assessment
2. Security Policies, Standards, Guidelines, And Procedures Review
3. Security Design
4. Application Security
5. Vulnerability assessment and
6. System Security Acceptance Testing

You will be an expert in the field of Cloud Security.

Responsibilities:

• Provide expertise in cloud security and be a trusted technical advisor and solve complex cloud security & compliance challenges.
• Design and develop cloud security architectures and solutions to meet and exceed their security requirements, through deep dive discussions, strategic presentations/recommendations, and hands on implementation in Cloud environment.
• Perform risk assessment for Cloud Computing Environment and Service
• Hands on and deep knowledge of security principles.
• Experience managing customer projects to completion, working with engineering teams, sales and partners.
• Experience architecting, developing, or maintaining secure cloud solutions.

• Minimum of 3 years of experience in Cloud Security (AWS will be highly advantageous)
• Strong understanding of security frameworks
• Fluent in spoken and written English
• Ability to work closely with international team in a professional manner
• Excellent verbal and written communication skills, including ability to solve complex technical situation and explain it clearly
• Relevant certifications, such as AWS Certified Security – Specialty (SCS-C01), Certified Cloud Security Professional (CCSP), Certified Information Systems Security Professional (CISSP), are a plus.

• Regular team buildings
• 18 leave days / year
• HSBC Insurance, GP, Dental, Optical
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• Training and certifications paths

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Internal Code: A24115

What will you do?

• Design and implement comprehensive test plans, test cases, test data and test scripts to ensure the quality of software products.
• Collaborate with Product Owners and stakeholders to define test objectives, scope and entry/exit criteria for testing phases.
• Perform system testing (e.g., functional and performance testing).
• Develop and maintain automated test scripts and tools.
• Review and analyse test results, identify defects and anomalies and work closely with the stakeholders to resolve issues.
• Continuously improve the software testing process by identifying areas for improvement in testing practices and tools.

What are we looking for?

• Strong background in Computer Science, Computer Engineering, Information Systems Management, Information Technology or related disciplines.
• At least 3 years of experience in software quality assurance testing.
• Strong knowledge of software testing methodologies, tools and processes.
• Experience with test automation tools such as Selenium or similar.
• Experience in performance testing tools such as JMeter or similar.
• Experience with programming languages such as Java, Python
• Experience in issue management and continuous integration tools such as Jenkins, JIRA, or similar.
• Familiarity with Agile development methodologies and experience working in Agile teams.
• Familiarity with cloud-based testing tools.
• Knowledge of security testing methodologies.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills and strong collaboration skills.
• Ability to work independently and as part of a multi-disciplinary team.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Job Description:

• Establish sales channels;
• Expand the customer base and maximize the market coverage;
• Promote and sell company’s range of fire protection products;
• Attend to sales enquiries and prepare sales quotation;
• Providing pre-sales technical assistance and product education;
• Assist in formulating business strategies and identify new business opportunities;
• Preparing and negotiating tender and contract terms and conditions to meet both client and company needs;
• Providing after-sales support services;
• Build & maintain good relationship with clients;
• Supporting marketing activities by attending trade shows, conferences and other marketing events;
• Making technical presentation and demonstrating how a product meets client’s needs.

Requirements:

• Diploma or Degree in Business Management or any related field
• Hardworking, proactive, self-motivated with good working attitude
• Aggressive and strong customer-oriented service mentality
• Possess strong communication and interpersonal skills
• At least have 3 years of working experience

• Assist in the development and optimization of ETL processes using PySpark and Databricks.
• Collaborate with team members to design and implement data models and architecture in AWS.
• Maintain and monitor data pipelines to ensure data quality and reliability.
• Utilize GitHub for version control and collaboration on codebases.
• Participate in code reviews and contribute to best practices in coding and data engineering.
• Support the team in implementing CI/CD practices for data workflows.
• Document processes and workflows for data engineering tasks.

• Familiarity with AWS services (e.g., S3, Redshift, Glue) and cloud computing concepts.
• Basic knowledge of Databricks and PySpark for data processing.
• Understanding of Git and experience with GitHub for version control.
• Awareness of DevOps principles and tools (e.g., CI/CD, Docker) is a plus.
• Databricks certification is a plus.

• Design, develop, and maintain scalable data pipelines and ETL processes using Hadoop and Spark.
• Write efficient and optimized data processing jobs in Scala to transform and load data.
• Utilize SQL for querying and manipulating data across various databases.
• Collaborate with data scientists and analysts to gather requirements and deliver data solutions that meet business needs.
• Monitor and troubleshoot data processing workflows to ensure high performance and reliability.
• Implement best practices for data quality, governance, and security.
• Document data engineering processes, workflows, and architecture for team knowledge sharing.
• Stay updated on industry trends and emerging technologies to continuously improve our data strategies.

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 3+ years of experience as a Data Engineer or in a similar role.
• Strong proficiency in Hadoop ecosystem components (e.g., HDFS, Hive, Pig).
• Hands-on experience with Apache Spark for big data processing.
• Proficient in Scala programming for data transformation tasks.
• Advanced SQL skills for querying and managing large datasets.
• Experience with data modeling, data warehousing, and ETL processes.
• Familiarity with cloud platforms (AWS, GCP, or Azure) is a plus.
• Strong analytical and problem-solving skills.

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

Responsibilities

Work with outsourced service providers and product principals to manage the delivery, operations as well as Tech Refresh for Microsoft suite of services:

• Microsoft 365 (such as Exchange Online, OneDrive, SharePoint Online, Teams, Viva etc.)

• Dynamics 365 including Power BI, Power Automate and Power Platform
• MS Enterprise Mobility Suite
• Microsoft Entra (configuring and setting up the synchronisation of on-premise AD with Microsoft Entra ID, federation services)
• Other Microsoft products such as Stream, Telephony services.

• Ensure the operations process and controls are clearly documented and operationalised

• Plan, design and support Technology Refresh and migration activities for the infrastructure services.

• Ensure smooth service delivery and implementation within the business context.

• Understand technical, quality management and security guidelines and policies and ensure operations processes and supporting systems comply with these policies and guidelines.

• Manage infrastructure operations and support and ensure delivery of services meet agreed service levels.

• Propose new solutions to enhance operational efficiency and improvement of infrastructure.

• Other duties as may be delegated by the Manager or Team Lead from time to time.

• Relevant studies in Computer Science, Information Systems, Information/Infocomm Technology, Computer or Electronics Engineering or related discipline.

• At least 3 - 6 years of relevant technical experience in a demanding, agile environment. Having prior managerial and leadership responsibilities is an added advantage for more senior roles.

• Proven record of successfully delivering high-impact, complex projects while managing risks.

• Able to work independently and as a good team player with analytical, management and planning skills. • Strong vendor and stakeholder management.

• Demonstrated ability to build and maintain relationships with a wide array of people at both junior and senior levels • Pro-active, dynamic and with good analytical/conceptual thinking and problem-solving skills.

• Excellent written, verbal communication, presentation, and negotiation skills.

• Agile related certification such as Certified Scrum Master is an added advantage.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

Benefits

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers

• Go above and beyond the call of duty: work with less supervision and solve complex problems by working with other teams

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

Do you have a customer-first mindset and love playing Kahoot!? Then, this could be an exciting opportunity for you!

We're seeking a Sales Support Specialist to join our APAC sales team in our brand-new office spaces in Singapore! In this role, you'll respond to customer inquiries and processing orders. You'll play a crucial role in ensuring smooth sales operations and customer satisfaction.

If you're ready to join us in making learning awesome and support Kahoot!'s customers, we strongly encourage you to apply!

About Kahoot!

The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot!'s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 10 billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.

The Kahoot! Group is headquartered in Oslo, Norway, with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain and Poland. To learn more, visit us at kahoot.com, and let's play!

Our K!rew

At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 500 employees representing over 50 different nationalities, we're a diverse and fun bunch of people! We collaborate across all of our teams to find creative solutions to our challenges, celebrate our wins together, and help each other learn something new every day. We are driven by our mission and guided by our values: playful, curious and inclusive.

If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.

We are looking for someone with the following qualifications:

• Proven work experience as a Sales support specialist or Sales support associate
• Experience with managing and using customer support systems such as Zendesk or Hubspot  is not a requirement, but it is definitely a strength that we’d value.
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Experience in handling customer complaints proactively.
• Fluent in English or native English speaking; excellent English writing skills.
• Has a customer-first mindset.
• Energetic, driven, open to change. 
• Self-starter, troubleshooter, reliable and trustworthy.
• Works well under pressure and keeps their head cool when workload increases.

Main duties

As our next Sales Support Specialist, you will be responsible for the following tasks:

• Handle priority support tickets from customers who qualify for premium support. 
• Manage billing questions, review pending orders and specific customers requests in regards to their subscriptions. 
• Providing troubleshooting assistance for customer orders, account statuses and relevant problems
• Assist channel partners and provisioning of licenses
• Have extensive knowledge of our products and stay in the loop with all updates. Both the platform and the app as well as any additional paid features. 
• Provide information to the product teams on possible improvements based upon customer feedback.
• Contact with customers will primarily occur via email, but video and phone support might be required. 
• Collaborate with account managers, stay updated on product launches, and suggest sales process improvements.

The Sales Support Specialist's duties include other duties reasonably associated with the position. The Employer may change the duties as required from time to time.

You can look forward to enjoying the following benefits:

• Company Laptop
• Mobile phone subscription
• Annual Leave: Paid vacation days to recharge and relax
• Options for remote work or flexible hours to accommodate personal needs
• Opportunities for training and skill enhancement to foster career growth

On top of that, you will be able to see how the work you do puts a smile on the face of kids, teachers, and learners all around the world. It doesn't get better than that! :)

Please submit your application by November 14th. We look forward to hearing from you!

• Facilitate all software modifications and upgrades as part of the software maintenance to upkeep smooth operations of the system.
• Prepare and review SUCOs / SARs (Access request approval) before obtaining approval from customer

• Reports to O&M Manager & Assistant Manager.
• Deliver service and support to the O&M Team when requested.
• Attend to and manage all software or  hardware related errors.
• Work closely with System Administrator to resolve software and  hardware related issues.
• Diagnose and resolve technical hardware and software issues involving BHS Application, network connectivity and more.
• Gather information and determine the issue by evaluating, analyzing and isolating the details/symptoms.
• Follow standard processes and procedures.
• Identify and escalate priority issues.
• Redirect problems to appropriate resource.
• Reviews all system occurrences to prevent recurrence.
• Coordinate and follow up with  Hotline on all reported cases and communicate to the customer where necessary.
• Interact with the customer to provide and process information in response to inquiries, concerns, and requests about products and services.
• Provide guidance and training to CC room staff on all software related matters.
• Carry out training to staff and conduct practical test during off peak period.
• Coordinate with local equipment supplier/vendors (system related).
• Perform periodically review of system logs, operations report and follow up on action plans.
• Review monthly operations statistics together with the Manager.
• Provide monthly system performance analysis and generate required reports for stakeholders
• Develop and maintain installation and configuration procedures where necessary.
• Maintain operational, configuration, or other procedures where necessary.
• Schedule & deploy firmware updates & patches for equipment (Servers and Network devices) with vendors.
• Stay current with system information, changes, and updates.

· Manage supplier quality performance.

· Manage suppliers to ensure the part supply to the factory meet the quality requirement.

· Manage supplier First-Article processes and part qualification.

· Ensure supplier quality records are updated promptly.

· Responsible for ensuring that Supplier Quality Issue is resolved.

· Conduct External audit to ensure conformance to specified requirement.

· Support Internal, 3rd Party & Customer System audits.

· Report Supplier Quality Performance for management reviews.

· Support product/process qualification when necessary.

Skills Desired:

· Vendor management experience is preferred.

· Good understanding of quality management system & tools

· Self-motivated and deadline oriented.

Software Engineer

We are looking for a skilled Software Engineer with extensive experience in .NET C# programming, primarily in Blazor Technology. The ideal candidate will be responsible for delivering well-designed and configured software systems such as in web blazor applications and desktop applications (WPF, C#) that cater to our internal Engineering demand. He/She will also provide technical expertise to the Managers.

The candidate should have at least 2 years of .NET C# programming experience, strong skills in software design, a passion for .NET development and innovation and excellent communication skills.

Responsibilities:

You will be working with the Test Measurement Centre (TMC) team and the Test Development Engineer who will provide the data sources and locations of our devices data.
You will be designing, documenting, developing and delivering software products, specifically responsible for the following as appropriated by the TMC Team for the projects:
Developing .NET C# software modules including Blazor Server Apps,
Writing SQL Server queries, MongoDB transactions and stored procedures
Functional and Interface Specifications
Writing acceptance and deployment reports and executing them
Site Test Specification/Reports
Take a leading role in software documentation, development, configuration and testing on assigned projects
Participate in reviews (document, design, functionality and code reviews)
Actively contribute to the improvement of software development processes
Development of User Manuals and Training the end users


Requirements / Qualifications:

Minimum 2-3 years of .Net C# programming experience
Experience in Blazor ASP.NET \ WinForms and WPF GUI
Extensive experience in design techniques and tools as used in Software
Bachelor's degree qualifications or equivalent in Software or Computer Engineering
Experience in using Telerik components is an advantage
Experience in SCRUM master roles and experience in a working SDLC will be advantageous
Some knowledge and workign experience in relational databases (MySQL) and Non-relational DBs such as MongoDB.
Knowledge of design patterns including Singleton, MVVM, Event Driven, WinForms and WPF
Knowledge of Microservices and XML serialization
Superior written and verbal communication skills

RESPONSIBILITIES:

• Generate layout drawings, procedures, and technical specifications.
• Draft comprehensive scope of work for all mechanical engineering tasks.
• Produce technical specifications, requisitions, and detailed drawings (including plans, elevations, and arrangements).
• Coordinate engineering designs and manage interface-related issues.
• Strategize, develop, and innovate new products in alignment with project requirements.
• Enhance existing product designs for optimal performance and efficiency.
• Offer technical expertise to bridge the gap between product design and manufacturing processes.
• Lead and oversee investigations into the form and function of design features.
• Develop and refine technical drawings of mechanical parts and assemblies to convey design intent and guide manufacturing processes.
• Create communication documents to effectively convey design details to clients or manufacturing partners.
• Establish and maintain design history files for documentation and reference purposes.
• Validate system and product capabilities by designing and conducting feasibility studies and testing methods.
• Innovate manufacturing processes by designing and adapting equipment for component fabrication, assembly, and installation.
• Ensure system and product quality through the design and implementation of testing methods; verify finished product and system capabilities; validate fabrication, assembly, and installation procedures.

REQUIREMENTS:

• Hold a Bachelor's Degree in Mechanical or Mechatronics or any related field in Engineering.
• Possess a minimum of 5 years of experience in Engineering and Product Design, specifically in pressure vessels.
• Proficient in SolidWorks with a strong understanding of AutoCAD 3D or equivalent software, as well as valve differential designs.
• Familiarity with NFPA and relevant international pipeline design Codes and Standards is essential.

We are seeking an experienced Data Engineer with a strong background in Hadoop, Spark, and SQL, specifically within the banking sector. The ideal candidate will be responsible for designing, building, and maintaining large-scale data pipelines and platforms to support critical banking applications and decision-making processes.

Key Responsibilities:

• Data Pipeline Development: Design, develop, and maintain efficient data pipelines and workflows using Hadoop and Spark frameworks to support the bank’s data processing needs.
• Data Integration & ETL: Create ETL processes to extract, transform, and load large datasets into Hadoop ecosystems from various banking systems, ensuring data consistency and accuracy.
• Database Management: Write optimized SQL queries to manage and analyze data stored across relational databases, data lakes, and cloud platforms.
• Data Processing & Analysis: Implement scalable data processing solutions to analyze large datasets, provide insights, and deliver solutions for financial services and risk management.
• Collaboration: Work closely with business analysts, data scientists, and IT teams to ensure data solutions align with banking sector needs, including compliance with regulations and reporting requirements.
• Performance Optimization: Fine-tune Hadoop and Spark applications for performance, improving throughput and reducing latency.

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Strong years  experience as a Data Engineer, specifically within the banking or financial sector.
• Proficiency in Hadoop ecosystem tools (HDFS, Hive, HBase) and Spark for large-scale data processing.
• Strong experience with SQL and relational databases such as PostgreSQL, MySQL, or Oracle.
• Familiarity with cloud platforms (AWS, Azure) and containerization tools (Docker, Kubernetes) is a plus.
• Experience in data governance and compliance regulations within the financial industry.
• Excellent problem-solving and analytical skills.

• Salary: SGD 6000 - 9500
• Great Work Culture
• Includes comprehensive insurance for self and family. Includes Specialist and Dental Coverage.
• Includes Standard Annual and Sick Leave

Job Responsibilities:

• Plan and assign equipment operators for aircraft pushback/towing, water/toilet servicing and supply of GSE equipment.
• Liaise with IGO/Maintrol/CEG for aircraft towing and other utilities servicing activities.
• Liaise with Equipment Maintenance team on equipment requirements/shortages.
• Maintain regular walkie-talkie communication with the equipment operators to ensure punctual departure of flights and any other changes in assignment for any services.
• Attend to customers’ requests/complaints (where necessary).
• Update the duty supervisor on any delay.
• Carry out any other duties as assigned.

Job Requirements:

• Higher Nitec / Diploma in Aviation or Aircraft Mgt
• Candidates who are proficient in SAP and Microsoft Applications will have an advantage
• Must be able to perform shift works
• Work Location: Changi Airport

Job Responsibilities:

• Plan and assign equipmentoperators for aircraftpushback/towing, water/toilet servicingand supply of GSE equipment.
• Liaise with IGO/Maintrol/CEG for aircraft towingand other utilities servicing activities.
• Liaise with Equipment Maintenance team on equipmentrequirements/shortages.
• Maintain regularwalkie-talkie communication with the equipment operators to ensurepunctual departure of flights and any other changes in assignment for any services.
• Attend to customers’ requests/complaints (wherenecessary).
• Update the duty supervisor on any delay.
• Carry out any other duties as assigned.

Job Requirements:

• Higher Nitec / Diploma in Aviation or Aircraft Mgt with at least 2 years experience in the similar role in aviation industries.
• Candidates who are proficient in SAP and Microsoft Applications will have an advantage.
• Must be able to perform shift works

Job Objective/s

Sets direction and drives for product improvement to maintain product relevance and competitiveness in Denselight’s market. This position plays a critical role within the organization and works closely with engineering, product marketing & R&D teams to drive the early adoption of Denselight’s new products. The job requires a leader who can manage a team of technical & application managers efficiently, and has the ability to work cross functionally, brining different teams together to work towards common goals. The person needs to have technical depth, and be deeply analytical, identifying market trends, and translate that into new product & solution goals for the organization

Duties and Responsibilities

1. Work with the team of application managers & technical marketing managers to provide direction on technical matters as well as drive the team effectively towards the successful launch of new products and solutions

2. Set up and manage customer technical support capability, including test labs that allow the team to continuously engage and help customers develop systems and capabilities around Denslight solutions

3. Develop continuous product roadmap in collaboration with CTO

a. Analyse market & competitive trends and then translate this into product specifications that the R&D team will need to deliver in order to sustain continuous growth

b. Own the product development/improvement plans of existing products, which includes getting the budgets & approvals

c. Lead the product engineering team to set and execute improvement goals for product engineering group to be in line with company objectives

d. Leads and manages continuous improvement activities of the Product Management function, identifying opportunities to improve performance through ongoing productivity enhancements

4. Clarify Denselight’s primary value proposition, and work with the internal teams to develop a strategy to target potential customers that can drive growth

5. Lead in product customization projects.

a. Plays the role of chief architect in product customization projects with consultation with CTO

b. Lead cross functional team and drive for timely completion of customization projects that meet customer specifications

6. Set and ensure seamless transition of NPI product to manufacturing. Setup and ensure adherence to system for products to be transitioned from NPI to manufacturing. Ensure timely launch of new products, and all deliverables like samples, customer read collaterals, customer are available on time.

7. All other duties reasonably assigned.

Qualification Guidelines

Minimum Education

Bachelor’s Degree in Engineering

Minimum Experience

Minimum 15 years’ working experience with technical background in optoelectronics, technical and marketing application sales in optical component, photonics device system and sub-system.

Electrical-mechanical sensor experience an added advantage for alternate marketing skill set. Silicon photonics and LED product line management experience.

Specific Knowledge / Skills

Knowledge of market research, Familiar with CRM & ERP System

Can communicate in English fluently

Understand the basic business policies and terminology.

• Undertake design for road and drainage, including long section and cross section of permanent and temporary stages
• Study and propose utility diversion for permanent and temporary stages
• Assist in developing the specifications and tender documents, cost estimates, calling tenders and tender evaluation.
• Undertake design development, prepare technical reports and supervision of roads and utilities works for infrastructure projects.
• Communicate with clients, sub consultants, approving agencies, etc, for purposes of obtaining information and approvals.

Job Description

• Develop, implement and maintain advanced methods, operation sequences, and process for the fabrication of gas distribution system components.
• Collaborate closely with cross-functional engineering teams to ensure the successful release of product improvements and new system designs.
• Lead the launch, approval, implementation, and documentation of engineering change requests to support design engineering and production operations.
• Estimate manufacturing costs, define time standards, and provide tooling and process recommendations to optimize efficiency and quality.
• Continuously identify opportunities to reduce manufacturing costs while improving product quality through rigorous analysis and problem-solving.
• Collaborate with test engineering to design and develop test fixtures, and assist in coordinating test fixture sourcing activities.
• Collect operational and test data, evaluate results, and take corrective and continuous improvement actions to optimize system performance.
• Evaluate work methods, procedures, and policies, actively contributing to the development and maintenance of streamlined business processes.
• Conduct root cause analysis and provide comprehensive failure analysis reports for issues encountered during assembly and testing of systems, with a focus on New Product Development projects.
• Perform Process Failure Mode, Effects, and Criticality Analysis, ensuring robust quality processes are in place.

Job Requirements

• Diploma/Degree in Mechanical/Manufacturing Engineering.
• Proficiency in CAD software, such as Solidworks and Autocad.
• Strong knowledge of mechanical design principles and analysis.
• In-depth understanding of materials, manufacturing processes, and quality control in semiconductor equipment manufacturing.
• Meticulous attention to detail and a strong commitment to delivering high-quality work.
• Ability to work collaboratively in a team environment while also being self-driven and able to work independently.
• Outstanding communication and interpersonal skills, enabling effective collaboration with colleagues and stakeholders.
• Familiarity with industry standards and regulations specific to semiconductor equipment manufacturing.