Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

Job Description:

We are looking for an experienced Production Support Specialist to join our team. This role involves providing 24/7 application support, troubleshooting, and system optimization for production systems. The ideal candidate will have hands-on experience in Java-based applications, database management, and system monitoring, preferably within the banking or anti-money laundering domain.

Key Responsibilities:

1. Rotational Shift Support:

· Provide 24/7 rotational application support, ensuring continuous system availability.

2. Incident and Problem Management:

· Manage incidents and problems to minimize service interruptions.

· Identify root causes and resolve production issues related to performance and reliability.

3. System Monitoring and Health Checks:

· Monitor production systems using tools like Grafana to ensure SLAs are met.

· Conduct regular health checks and job scheduling for optimal system performance.

4. Troubleshooting and Optimization:

· Debug and resolve production issues across the software stack, including Java, Spring Boot, and Microservices.

· Proactively identify bottlenecks and implement solutions to prevent problems.

5. System Improvement and Automation:

· Continuously improve system efficiency through job automation and performance tuning.

· Identify and fix bugs to enhance reliability.

6. Technical Expertise:

· Utilize SQL Server/Oracle databases to write and debug SQL programs.

· Manage applications in Linux/Unix and Windows environments with scripting.

· Leverage tools like GIT Bitbucket and Jenkins for version control and CI/CD processes.

· Work with technologies such as Actimize or Hadoop (preferred).

Requirements:

Experience:

• 3–5 years of hands-on experience in Java, Spring Boot, and Microservices troubleshooting.

• 3–5 years of experience in production support for banking applications or anti-money laundering systems.

• Experience with Windows and Unix/Linux environments.

Technical Skills:

• Strong expertise in SQL Server/Oracle databases, with the ability to write and debug SQL programs.

• Proficiency in system monitoring tools like Grafana (preferred).

• Knowledge of GIT Bitbucket, Jenkins, and scripting languages.

• Familiarity with Actimize, Hadoop, or similar tools is a plus.

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus

Responsibilities

• Assist M&E Engineer, Superintending Officer Representation (SO Rep) in the supervision and quality assurance of construction works on site.
• Provide standing supervision required by the M&E Engineer and SO Rep.
• Check and ensure all installation methods, testing & commissioning and materials used are in accordance with the design intent, approved drawings, and specifications, as well as in compliance to code of practice/manufacturer’s installation instructions where applicable.
• Liaise with the Contractors/ sub-contractors, Resident Engineer (RE), and other Resident Technical Officers (RTO) in the coordination of site works and assist in resolving M&E issues.
• Highlight discrepancies, deviations, irregularities and feedback site progress and any critical/major issues to the M&E Engineer, SO Rep, and RE.
• Monitor the progress of work on-site, verify the contractors’ progress report and present the report to the Consultants in such format that the progress payment claim by the contractor can be easily evaluated.
• Verify the contractors’ progress payment claim in terms of work done and materials/equipment delivered and stored at site.
• Attend site meetings, client/consultant meetings, technical meetings, user group meetings, site inspections, testing and commissioning, etc
• Check as-built drawings and specifications tally with site installation.
• Ensure the contractors maintain work safety, cleanliness, and tidiness of the site.
• Maintain proper and updated daily records of all works done, including records of tests, inspections, T&C, status of work, safety, site diary, material and equipment delivered to and on site, labour, dayworks, provisional quantities, etc.
• Compile Punch List or Defect List with the contractors and ensure that the contractors carry out rectification work diligently to clear all defects during the Maintenance Period.
• Aware of the potential and actual OH&S hazards of his activities at the workplace and to highlight / communicate to the PM when he knows of any irregularities. He shall be aware of his individual OH&S obligations by ensuring that he is adequately equipped with appropriate safety gears, by observing closely to all safety rules / regulations / procedures at site and by attending all relevant site safety trainings.
• Undertake any other duties related to the project as and when instructed by the consultant. team.
• Liaise with the Contractors/ sub-contractors and other Resident Technical Officers (RTO) in the coordination of M&E systems’ interfacing, integration, and testing and commissioning between different stakeholders (i.e. Neighbourhood Centres (NCs) and Polyclinic).

Requirements

• Diploma in Electrical/ Mechanical or Building Services Engineering from local Polytechnic or other tertiary institutions of equivalent standing.
• Minimum eight (8) years of M&E work experience as a Resident Technical Officer. Past work experience in healthcare/residential/institutional projects is preferred.
• Conversant in local construction practices and codes for ACMV, electrical, fire protection, plumbing and sanitary services.
• Good co-ordination skills especially interfacing of M&E works with architectural and C&S works.
• Good analytical ability with strong verbal and written communication skills.
• Self-motivated, proactive and team player.
• Able to start Q4 2024.

Responsibilities:

• Assist Resident Engineer in daily close supervision and coordination duties on Building Services mechanical and electrical
• Inspect and supervise Contractors’ works and tests to Approved Drawings and Specifications
• Keep quality records of all works, monitor and report on work progress
• Responsible for the consistency of quality assurance inspections and testing for works
• Implement quality assurance plan in a well-coordinated manner
• Coordinate with Contractors on execution of works

Qualifications:

• Registered as Resident Technical Officer with the Joint Accreditation Committee of the Institution of Engineers Singapore / Association of Consulting Engineers Singapore
• At least 5 years of relevant experience in quality assurance inspections on large infrastructure project, or solid waste management or water infrastructure projects in Singapore.
• The candidate will be assigned duties mainly for Building services (BS) works for both mechanical and electrical aspects, hence candidate to be well versed in BS trade.
• Areas of supervision may include: sanitary and plumbing, fire fighting, ACMV, Electrical distribution, power generation, lighting design, security systems, EVC system, ISMS, ViMS, CCTV, FIDS, BACS, IBMS etc
• Familiarity with BIM software is an advantage

Key Responsibilities:

• Manage and supervise major construction works in buildings, including services laying and lighting and control systems installation.
• Oversee the installation, maintenance, and operation of airfield lighting systems, airfield control rooms, server rooms, battery/genset rooms, M&E equipment, switch rooms, fire protection systems, and CCTV/security systems.
• Ensure compliance with Singapore standards and regulations, as well as industry best practices, throughout all construction and installation activities.
• Conduct regular inspections to ensure quality control and adherence to project specifications.
• Coordinate with contractors, engineers, and other stakeholders to resolve technical issues and ensure project milestones are met.
• Monitor project progress, including budget and schedule updates, and report findings to management.
• Implement safety protocols and ensure a safe working environment for all personnel involved in the projects.

Requirements:

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or Equivalent.
• Minimum of 3 years of experience as a Resident Technical Officer in construction projects, with a focus on building services and infrastructure projects.
• Strong knowledge of Singapore building codes, regulations, and standards.
• Proficiency in project management and construction supervision.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Job Description:

• Contribute to projects for Antaes Asia clients
• Coordinating activities and processes required for effective day-to-day organization of IT Infrastructure assets and contracts management.
• Resource management, e.g., onboarding/offboarding/contract extension and headcount tracking and reporting including PPM Management and reporting.
• Contribute to the promotion of Antaes services on top of assistance provided to clients

Asset Management

• Develop and maintain frameworks, RACI, and end to end process/engagement model for on-boarding IT Assets in region (reconciling with financial books).
• Assist with the governance of asset inventory including stock take and checks.
• Periodic internal quality assurance assessment across IT Asset portfolio, highlighting any potential gaps, defining remediation plan and ensuring continued adherence to Group IT Asset Management standards.

Contract Management

• Ensure all contracts are registered in SourcingHub and aligned to Marley Asset Inventory.
• Ensure adherence of contracts and sourcing requirements of existing vendor services.
• Escalate appropriately to ensure Department Accountable Ex-Co are informed and necessary remediation implemented.
• Assist with designing process to streamline / and maintain an accurate BAU contracts management schedule.

Business Management / PMO

• Publish report of CTB/RTB consumption from Pyramid and follow-ups
• Maintain resource management plan.
• Assist with producing TCO reporting (on Apptio).
• Work with Procurement and Expense team on follow ups and maintain governance.

Job Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering or equivalent
• Passionate and curious about technology and problem solving attitude
• Fluency in English and confident communicator
• Well-organized, self-motivated, enthusiastic, growth mindset
• Strong focus in establishing long-tern relationships with our clients / internal partners
• Good team spirit, able to work as a team and lead different teams together in order to achieve maximum business value
• Innovative and always performs market watch to bring new concepts or ideas

DESCRIPTION

- Sizing, calculation, design layour, quantities and estimation based on drawings

- Provide technical support to sales team

- Prepare quote and technical proposal

- Attend meetings with consultants, engineers and clients

- On site troubleshooting/servicing work, resolving technical issues including system testing and commissioning

- Any adhoc tasks assigned by the management from time to time

REQUIREMENTS

- Knowledge in electrical and electronics

- Competent in AutoCAD

- Knowledge of BIM

Key Responsibilities:

1. Application Support:

• Provide first-level support for application-related issues.
• Troubleshoot and resolve technical problems promptly.
• Escalate complex issues to higher-level support or development teams as needed.

2. Routine Maintenance:

• Perform regular maintenance tasks such as updates, patches, and backups. And code changes
• Deploy and test application in DEV and UAT before deploy to prod
• Ensure applications are running efficiently and securely.

3. User Assistance:

• Assist end-users with application-related queries and issues.
• Provide basic training and guidance on application usage.
• Document common issues and solutions for future reference.

4. Incident Management:

• Track and manage incidents using a ticketing system.
• Ensure timely resolution of incidents and communicate status updates to users.
• Participate in incident reviews and contribute to continuous improvement efforts.

5. Collaboration:

• Work closely with other IT teams to ensure seamless application integration and functionality.
• Collaborate with development teams to understand application changes and updates.
• Coordinate with third-party vendors for application support and maintenance

Preferred skill:

Java, JavaSript, Java (Spring boot), Corba, Maven, JSP, ActiveMQ, OracleSQL, SSH, Rehat/Linux, Debugging, React.js, Compiling, Software Architect Design, CI/CD, HTML, RESTFul API

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
• Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
• Ensures the efficient and comprehensive resolution of incidents and requests.
• Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
• Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
• Provides second line remote and onsite technical support to clients.
• Provides second line field engineering services to clients.
• Reports and escalates issues to 3rd party vendors if necessary.
• Follows the required handover procedures for shift changes to ensure service continuity.

Knowledge and Attributes:

• Good communicate skills, both verbal and written.
• Ability to plan activities and projects well in advance and take into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.

Required Experience:

• Basic understanding of Network routing and switching.
• Moderate level experience in Data Center technologies such as Cisco UCS server platform (B-series, E series blade servers, C-series rack servers), UCS Fabric Interconnects/ UCS Manager
• Moderate level experience in technical support to clients.
• Moderate level experience in diagnosis and troubleshooting.
• Moderate level experience providing remote support in Data Center and Storage technologies.
• Moderate level experience in relevant technology (VMware vCenter Server and ESXI, Netapp AFF / FAS, Dell Poweredge, HP Proliant, Microsoft Windows Server, RHEL / Ubuntu Linux)

We are seeking for a new talent to join the Software Engineering team where you will have the opportunity to collaborate in the project.

• Using the Talend ETL toolset, to create new and maintain existing ETL jobs.
• Design and implement ETL for extracting and transforming data from diverse sources, such as: Cloudera, PostgreSQL, and SQL Server databases.
• Design and develop database tables necessary along with the necessary constraints as per the requirement.
• Collaborate with Team members to understand source system structures and data retrieval methods/techniques, and tools within the organization.
• Support the development of data transformation logic using ETL tools or scripting languages like SQL, Python, etc.
• Clean, validate, and transform data to conform to target schema and quality standards.
• Work with the Team to execute data quality improvement plans.
• Participate in troubleshooting activities to maintain data integrity and process efficiency.

Requirements

• Experience with Talend, Python and Spark
• Should have good knowledge and working experience in Database and Hadoop (Hive, Impala, HDFS).
• Understanding of data-warehousing and data-modeling techniques
• Knowledge of industry-wide visualization and analytics tools
• Good interpersonal skills and positive attitude qualifications
• Degree in computer science, mathematics, or engineering
• Soft Skill: Must be a team player and should have good communication skills to interact with client & team members.

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at [email protected]
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

EA Licence No. 91C2918

Responsibilities:

1. Mandatory Reporting & Compliance (ECA, WEMP, GHG, etc.)

• Prepare and submit Energy Management System (EnMS) reports.
• Ensure compliance with Minimum Energy Efficiency Standards (MEES) for water-cooled chilled water systems.
• Update and submit the Energy Efficiency Improvement Plan (EEIP) and Energy Reports as per regulatory requirements.
• Conduct annual energy reviews and support ISO50001 certification processes.
• Monitor and report water usage including recycling and reuse systems.
• Analyze GHG emissions data monthly and prepare yearly submissions for third-party verification.
• Report on Corporate Environmental Performance Management (CEPM) and align with Net Zero and Renewable Energy targets.

2. Corporate Environmental & Sustainability Initiatives:

• Track and report environmental indicators such as power, water, and waste consumption.
• Develop gap analyses and enhancement plans to improve eco-efficiency and recycling rates.
• Support corporate audits and sustainability projects, and environmental goal tracking.

3. Facility Monitoring & Data Management:

• Integrate facility monitoring systems into the Maintenance Management System (IFMS Dashboard).
• Develop automated preventive maintenance schedules and inventory tracking.
• Oversee daily monitoring logs and production support using SharePoint for data analysis and reporting.

Requirements:

• Degree in Environmental Science, Sustainability, Engineering, or a related Engineering field.
• Proven experience in Energy Management, Environmental Sustainability, and Corporate Responsibility reporting.
• Strong technical skills in data analysis, with proficiency in tools such as BMS, SharePoint, and digital metering systems.
• Excellent communication and reporting skills with attention to detail.
• Experience in maintenance management systems and facility monitoring tools.
• Knowledge of regulatory frameworks such as NEA and PUB compliance standards.
• Familiarity with ISO50001, GHG Protocol, and other sustainability frameworks will be an advantage.

Location: Central area

Position Overview:
This role is ideal for individuals who are passionate about designing and implementing technology solutions while providing technical support for smooth operations. As an Infrastructure Engineer, you will contribute to infrastructure planning, project execution, and end-user support to ensure seamless technology integration and customer satisfaction.

Key Responsibilities:

• Assist senior engineers in planning and designing technology schematics and infrastructure solutions.
• Develop detailed bills of materials and provide proactive recommendations for technology enhancements.
• Take full accountability for assigned projects, overseeing the installation, field deployment, and implementation phases through to completion.
• Maintain up-to-date project schedules and cost sheets, ensuring timely reporting of progress to senior staff.
• Provide technical and desktop support for end-users, ensuring system reliability and resolving issues effectively.
• Collaborate with customers to understand requirements and communicate solutions, fostering positive relationships.

Preferred Skills and Qualifications:

• Strong knowledge of Windows operating systems, endpoint security, and basic networking configuration.
• Familiarity with helpdesk systems and processes.
• Excellent communication skills to manage end-user interactions and articulate technical solutions.
• Capable of planning delivery timelines and coordinating with stakeholders effectively.
• Detail-oriented, with the ability to manage multiple tasks and meet deadlines.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Chong Kar Ming (John) (R21101412)