• Perform end user IT Support
• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

We are looking for a reliable and proactive Application Support Engineer for one of our established clients. Reporting to the Senior Manager (PMO), he/she will be responsible for supporting, troubleshooting, and fixing application errors that arise across the business. The ideal candidate should possess a minimum of 3 years’ relevant experience in system support, problem-solving, troubleshooting, and application development, along with excellent communication skills.

Responsibilities:

· Provide all levels of application support, handling change requests and project coordination.

· Analyze and troubleshoot application errors raised by business users.

· Establish the root causes of application errors and propose solution to Support Lead.

· Perform system bug fixing and testing under the supervision of System Analyst.

· Follow up on unresolved cases with end users/next level and ensure timely resolution.

· Report significant and recurring issues to support lead for future solution.

· Collect feedback to determine patterns and issues that can be resolved by building a knowledgebase.

· Provide FAQs to end user to ease in troubleshooting.

· Able to stay back for critical issue support and during project implementation.

· Reports and documentation.

· Complete all other application support related duties as assigned.

Key performance Indicators:

· Customer satisfaction.

· Good internal working relationships.

· Timely response and Resolution.

Requirements:

· Diploma or higher in Information Management / Technology.

· Minimum 3 years’ relevant experience in application system support, problem solving, troubleshooting and application development.

· Exceptional ability to identify application errors and root cause.

· Ability to develop and fix bugs in .Net, C#, Vue.js programming language.

· Possesses strong communication skills in both verbal and written forms, a positive working attitude, and is a fast learner.

To apply, please send your CV to [email protected].

We regret that only shortlisted candidates will be notified. Thank you for your understanding.

• Technically sound with at least 5 years of hands-on experience in Java, J2EE/JEE, Oracle, SQL/PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML. Basic understanding of Solaris and/or Linux OS such as RHEL would be required.
• Having Unix shell scripting, RedHat Ansible knowledge, experience in AWS applications (CloudWatch, S3, RDS, EKS), IBM Connect Direct, IBM MQ, API Gateway, Apache Ignite, Solace PubSub+, ELK, micro services & containers, cloud-based architecture and/or DevSecOps technologies is a plus.
• Experience in Spring 4.x / 5.x / 6.x and Struts 2.x frameworks, SpringBoot and/or SpringBatch would be added advantage.
• Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.

Position Description

This position is responsible for supporting sales team in achieving sales target and growth of all NEWAY® products business within the stated region for NEWAY with direct responsibility for distributors/agents in the region.

Main Responsibilities

· Handles sales enquiries and prepare quotations to distributors, customers in the timely manner

· Work closely with the Sales Team and provide technical support to customers

· Process sales orders to HQ, and manage the orders from sales orders to delivery

· Keep track of order status, update distributors & customers on order, delivery status

· Coordinate with HQ, liaise with distributors and customers on delivery shipment, payment issues, collection of payment

· Liaise and resolve any sales issues with respective customers

· Track quotes and provide weekly / monthly updates to Management.

· Develop and maintain good customer business relationship

Qualifications/Requirement.

· Minimum Diploma in Mechanical Engineering

· Candidate with valves and actuation experience is an advantage

· Working in similar valves line or practical knowledge with Ball, Butterfly, GGC valves and its associated actuators will be advantage

· Good command in English & Chinese to liaise with HQ associates & customers

· Proficient with Microsoft Office and SAP is a plus point

· Good communication skills and able to liaise with factory

· Independent, articulate, strong technical knowledge and a team player

· Singapore Citizen or Singapore PR only.

Requirements

To provide onsite Desktop support

Troubleshooting Computer hardware , software and Determine the best solution based on the issues and details provided

Provide on-site support for hardware and softwarerelated incidents,

Perform periodic preventive and corrective maintenance, updates to software/hardware (e.g. anti-virus software)

Deploy and set up hardware, software, and network connectivity of end points.

Individuals who are PUNCTUAL, RESPONSIBLE and good COMMUNICATION/INTERPERSONAL skills

Person with eye for details and proactive problem solver (ability in fast processing)

Good documentation skills

Must be independent, proactive and self-motivated

Requirements:

Preferably at least 2 years and above IT desktop support experience in the similar position

Qualifications

Study at Nitec/Diploma in IT or Computer science related field are in advantage

Knowledge in VMware and Windows 10 Environment (preferred)

Good understanding of computer systems and other tech products.

Job Scope:

• Provide troubleshooting and technical assistance for automation systems and software
• Monitor and maintain automation systems to ensure optimal performance and reliability
• Create and update technical documentation, including user manuals and support guides
• Collaborate with engineering teams to implement system improvements and upgrades
• Conduct training sessions for users on automation tools and systems
• Manage and resolve incidents related to automation processes
• Analyze system performance data to identify areas for improvement
• Ensure compliance with industry standards and regulations
• Assist in testing new automation solutions and technologies before deployment

Requirements:

• Diploma in Electrical Engineering/Computer Engineering from a recognized local polytechnics
• Relevant site co-ordination experience in LTA/SMRT projects with WSH Safety Co-Ordinator Level B certification.
• Strong interpersonal skill with a positive attitude.
• A leader who can work under minimum supervision, be independent and pro-active.
• A team player who is confident to lead, supervise and assist the various Project Manager in all sites related activities.
• A multitasker who thrives in a fast-paced environment with tight project schedule.
• Confident in communicating with LTA/SMRT and various SWC.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Be a part of a high-performing and professional team
• Good working culture

About Our Client

Our esteemed client is having a global presence, premium brand in the wealth management domain, with a focus on servicing and advising elite private clients.

Job Description

Development and operation of ZIA & ZPA and other IT Security related services. This includes:

• Propose strategies to improve platform performance and stability
• Contribute to the design, implementation and support of team process automation strategies
• Collaborate with service stakeholders to analyse new features
• Implement and maintain improvements and features
• Analyse errors, incidents, troubleshoot user issues and initiate bugfixing actions to resolve them
• Maintain system technical documentation (security parameterisation, architecture description, feasibility analysis, requirements analysis, etc.)
• Participate in the evaluation and procurement of security systems and tools
• Ensure the application of best practices

The Successful Applicant

• At least 5 years of technical customer focused experience
• Windows and Linux Administrator skills
• Scripting experience with one or more of the following: Python, Bash/Shell, JavaScript
• Worked on GIT, REST, Regular Expressions
• Worked on with automation tools (Ansible, Terraform)
• Experience in interacting and coordinating with business users
• Good analytical thinking and solution-oriented approach
• Assess impact and urgency to prioritize efforts on a daily basis

What's on Offer

• Be a part of a high-performing and professional team
• Good working culture

Contact

Shilpalekha Bhadoria (Lic No: R1876178 / EA no: 18S9099)

Quote job ref

JN-122024-6616231

Phone number

+65 6541 9959

Michael Page International Pte Ltd | Registration No. 199804751N

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidate applying should have a strong analytical mind and possess excellent cybersecurity skills and knowledge. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Responsibilities:

• Customer Support: Respond to customer inquiries and technical issues via phone, email, chat, or ticketing system, ensuring prompt and courteous assistance for a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Utilise technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance support team efficiency.
• Collaboration with Internal Teams: Collaborate with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the Company's product offerings, industry trends, and emerging technologies. Continuously enhance technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Job Requirements:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching, and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13th month AWS / Variable bonus
• Selected candidates may pursue specializations in the following areas in the future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.
• This position is suitable for individuals with a strong technical foundation but limited professional experience. Recent graduates or those seeking to transition into a technical role are encouraged to apply.

*Associate Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

• Technically sound with at least 5 years of hands-on experience in Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML. Basic understanding of Solaris and/or Linux OS such as RHEL would be required.
• Having Unix shell scripting, RedHat Ansible knowledge, experience in AWS applications (CloudWatch, S3, RDS, EKS), IBM Connect Direct, IBM MQ, API Gateway, Apache Ignite, Solace PubSub+, ELK, micro services & containers, cloud-based architecture and/or DevSecOps technologies is a plus.
• Experience in Spring 4.x / 5.x / 6.x and Struts 2.x frameworks, SpringBoot and/or SpringBatch would be added advantage.
• Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.

Responsibilities

Provide first-level technical support to end-users .

Provide basic infrastructure or network troubleshooting. Diagnose and resolve technical issues efficiently

Install, configure, and update software applications, desktops, laptops, TV, Meeting Room bookings and peripherals.

Create and maintain accurate IT documentation

Review and maintain IT contracts with vendors

Review all software licences and provide periodic updates & recommendations.

Plan and provide a table of report on upcoming licences renewals and ensuring the accounts are done correctly and on-time.

Maintain an inventory of IT equipment and ensure accurate asset tracking.

Review need of IT requisition from users and obtain approval from user’s department head .

Procure, manage, and maintain office IT equipment and cabling to meet agreed standards.

Conduct periodic system audits and ensure IT systems meet security and compliance standards .

Assist with office infrastructure setup and maintenance, including firewalls, access points, printers, and workstations.

Support employee onboarding and offboarding.

Requirement:

Diploma or Degree in Computer Science, Information Technology, or a related field.

Minimum of 3 years of experience in tech support, desktop support, or a similar role.

Proficiency in Windows, Linux, and Mac OS; familiarity with both PC and Mac hardware and software is essential.

Experienced in using and supporting Microsoft 365, MS Teams and Sharepoint support.

Be self-reliant and take ownership of their responsibilities.

Able to communicate clearly with stakeholders and IT team.

Exhibit excellent teamwork skills and adapt to company’s culture and practices.

Maintain a high standard of work and adhere to service timelines to ensure operational efficiency.

Identify areas for improvement in the IT support processes and implement changes to enhance service delivery.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed MS Word format to [email protected] stating

Expecting Salary

Date Available

Reason to Leave each job:

We regret that only shortlisted candidates will be notified

Joyce Koh Ai Leng

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building, Singapore 049705

Tel: 6950 9737

www.peopleprofilers.com

EA License Number: 02C4944

EA Personnel Reg nos R1110618

Job ID: LR35697X

Main duties:

• Provides technical support for sales staff, including installation, commissioning, testing and maintenance of all products handled by the respective divisions in the region.
• Project implementation of IT infrastructure or medical equipment system project in a hospital environment.
• Provide first level of support for network, server, and security.
• Troubleshoot hardware and software problems.
• Provides customer relations and ensures customer satisfaction on all application support, repairs, and servicing activities.
• Conduct training to end-user and staff members.
• Maintenance of relevant technical and product documentation and information.
• Provide feedback to the manager regarding product/project conditions in the field.

Pre-requisite:

• Diploma in Computer Networking / Engineering (Electrical/Electronics) with 2 years' experience.
• Preferably with 1 Year(s) of working experience in Computer Networking or related field.
• Customer-oriented, effective communication, and able to work independently

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work® Certification in 2023 and is committed to providing our team with inspiring careers.

You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.

Why EPAM?

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2022 & 2023.
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters.
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices.
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey.
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us.

What You’ll Do

• Develop, test and maintain high-quality software solutions using Kotlin, SQL, Java, Oracle, Openshift/Cloud, Spring Boot and Http4k
• Collaborate with cross-functional teams to design and implement new features and enhancements
• Provide technical guidance and mentorship to team members, fostering a collaborative and productive work environment
• Ensure adherence to best practices in software development, including code reviews, testing and documentation
• Troubleshoot and resolve complex technical issues, providing L3 support when necessary
• Lead and manage the team responsible for L2 support, ensuring timely and effective resolution of issues
• Continuously improve the development process and contribute to the overall success of the team

What Will Make You Shine

• Bachelor Degree of Computer Science or relevant course/ study
• Min 5 years of experience in the relevant field
• Proficiency in Kotlin, SQL, Java, Oracle, Openshift/Cloud, Spring Boot and Http4k
• Proven experience in software development
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment
• A proactive and positive attitude, with a passion for technology and continuous learning

How We Hire

Here, we summarize the typical journey to finding a job within EPAM:

1. Apply and tell us about yourself

2. Go through some standard interviews:

• General interview with a recruiter
• Technical interview with our technology experts
• Manager interview or Offer interview with a hiring manager

3. Get ready to join the team

Not sure if you meet all the requirements? No problem. Let’s talk anyway and find out more.

It takes 1 min of application to start the journey with us. Apply now!

Responsibilities

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.
• Installation, re based desktops, notebooks, printers, scanners hardware components. Examples of such components are hard disk drive, CD-ROM drive, DVD-ROM drive, CD/DVD writer, multimedia kit, random access memory, processors etc.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express and Chinese version of the similar software, etc.
• Installation of customer’s access and in-house applications.
• Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.
• Printer Maintenance
• Provide Offsite Standby support for emergency incidents / cases after office hours on a rotational basis amongst the team personnel.
• Duty event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.
• Any other ad hoc duties as assigned by supervisor.

Requirements

• Candidate must possess at least a Professional Certificate/NiTec /Diploma/ Bachelor’s Degree level in Computer Science/ Information Technology or equivalent.
• Must have min 1-3 years’ experience in Desktop Support
• Able to work in a banking environment and open for shift work in case required.
• Proficient in Microsoft Office applications (emails, Excel)
• SCCM (familiar with packaging) & must have printer troubleshooting experience.
• Good to have EUC Support, IT helpdesk /IT support experience desirable.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

The Desktop support responsibilities are:

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.
• Installation, re based desktops, notebooks, printers, scanners hardware components. Examples of such components are hard disk drive, CD-ROM drive, DVD-ROM drive, CD/DVD writer, multimedia kit, random access memory, processors etc.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express and Chinese version of the similar software, etc.
• Installation of customer’s access and in-house applications.
• Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.
• Printer Maintenance
• Provide Offsite Standby support for emergency incidents / cases after office hours on a rotational basis amongst the team personnel.
• Duty event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.
• Any other ad-hoc duties as assigned by supervisor

Requirements:

• Candidate must possess at least a Professional Certificate/NiTec /Diploma/ Bachelor’s Degree level in Computer Science/ Information Technology or equivalent.
• Able to work in a banking environment and open for shift work in case required.
• Proficient in Microsoft Office applications (emails, Excel)
• SCCM (familiar with packaging) & must have printer troubleshooting experience.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Responsibilities:

As an Application Support Engineer, you will act as a software detective, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will be expected to perform independently and become an SME, actively participate in team discussions, and contribute in providing solutions to work-related problems.

• Intermediate proficiency in Extract Transform & Load (ETL) Tools is required. Application Remediation, Data Replication & Synchronization, Engineering Support, and IT
• Troubleshooting are recommended skills with Beginner proficiency in Application Remediation, Data Replication & Synchronization, Engineering Support, and IT Troubleshooting.
• Develop innovative strategies to improve application support processes
• Collaborate with cross-functional teams to troubleshoot and resolve complex issues
• Conduct regular system audits to ensure optimal performance and identify areas for improvement
• Provide technical guidance and support to end-users
• Stay up-to-date with industry trends and advancements to enhance application support services"
• Engage product owners to groom user stories
• Profile, cleanse and classify data
• Design and develop data pipeline that ingest data from various sources.

Requirements
• Diploma or greater in Computer Science or related areas or equivalent practical experience
• Hand-on experience working on RDBMS, such as Oracle, DB2, MS SQL or PostgreSQL
• Database Design and Data Modelling (Logical and Physical)
• Experience in using ETL tools such as SAS DI, Informatica or Talend
• Experience with data streaming technologies like Kafka and Spark is a plus
• Experience with data visualisation such as Qlik, Tableau or Power BI is a plus
• Self-motivated and driven learner who is willing to share knowledge with the team
• Fresh graduates welcome to apply

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at [email protected]
• All shortlisted candidates will be contacted.

Saghana Sithara

Registration Number: R1550224

EA Licence No. 91C2918

Responsibilities :

• Involves in Development and Application Support for multiple applications in banking domain.
• Perform initial analysis for production issues and come with workaround or next action plan, working closely with counter parties (e.g. business users)
• Drive the investigations of critical production issues involving business users, vendors and different application teams from sub systems.
• Work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• Manage Production issues by responding in a timely manner in accordance with the Service Level Agreement with the Business.
• Provide Solution's and Coordinate with infrastructure activities for applications from initiation to go-live.
• Manage implementations of new application releases adhering to the best practices of the release management process.
• Enhance existing development, release, support process to maintain/improve service level & quality.
• Use dev-ops tools and frameworks to monitor applications and build recovery processes.
• Collaborate well with other team members and stakeholders in agile teams.

Requirements

• At least 7+ years of total experience in Application Support / Development. (Application support experience in mission critical applications in banking domain is a plus)
• Development experience in technologies like Java, Spring boot, SQL, Shells scripts, C#.net
• Fluent working in Linux environments and command line tools.
• Good to have experience: OpenShift, ELK, Application Monitoring Tools, Cloud Technologies
• Education: Preferably a degree in computer science/IT
• Experience of DevOps tools and framework to monitor applications.
• Team player with good inter-personal skills and ability to work with other teams as well as with multiple cross-functional stakeholders.
• Able to work independently with can do mindset and minimal supervision.
• Good problem solving and process improvement skills, detailed and logical in thought process, able to articulate clearly and have good written and verbal communication skills.

Job Description

HCL is looking for a strong candidate who can join us as a core member in Trading Floor IT support team with one of our Banking and Finance clients. Prior experience in Trading Floor support would be preferable but not a requirement.

Role:

The IT Support engineer will be working within a team structure to provide world class IT services to HCLs client. The IT Support engineer and the Local IT team will provide a full range of IT related services onsite as well as dispatch, including the support of IT hardware and software related to PCs, laptops, Thin Clients and corporate mobile devices.

Responsibilities:

• Provide onsite hands-on technical support and insightful advice to customers.
• Focus on providing customers with best-in-class support experiences.
• Listen and in take all customer queries, requirements and needs with patience and empathy.
• Educate & share with customers on new technology and processes to enhance technology adaption.
• Provide guidance and training to customers on current technology and IT policies.
• Promote self-help through the use of Knowledge Base and technology specific portals.
• Provide continuous improvement on end user services offered to customers.
• Manage customer expectations accordingly to enhance IT Support experience.

Duties:

• You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
• Provide customers with training and advice on client technologies and updates during service visit.
• Perform IMAC activities.
• Utilize Service Now to record and track all incident related to service calls.
• Work with Local IT team to provide coverage for a full business day.
• Provide written documentations, updates and root cause analyst on IT issues to management as needed.
• Create knowledge articles for new issues discovered where there’re no existing KBs.
• Provide feedback on potential issues or concerns to mitigate risks in the future.

Requirements:

• Diploma / Bachelor Degree in Information Technology or any related field.
• 2 - 5 years of experience.
• Communicative, friendly and reliable.
• Good level of spoken and written English.
• Microsoft Office Products.
• Microsoft Operating System (currently Windows 7, 10).
• Hardware and provisioning (PC/Notebooks/Printers/Smartphones).
• Mac System.
• Security knows how.
• Usage of Ticketing Tools.

Enhanced Technical skills:

• Structure and functionality of IT networks and the components (basic).
• Microsoft Active Directory.
• Mobile Office (VPN-Solution, iOS devices).
• Virtual Desktop troubleshooting(basic).
• ITIL or process know how.
• IT Security (basic).
• Installation/troubleshooting Knowledge of trading platforms (Bloomberg, Reuters) (basic).

Work Hours: 8am to 7pm | Mon - Fri

(Staggered work hours i.e. either 8-5, 9-6 or 10-7 depending on which login time is assigned to you)

Weekend/OOH Work Requirement:

ADHOC weekend and out of office hours’ activities. Participation for such activities is a requirement for this position. These activities vary from Power Down, network verifications, desk moves, etc. but are not frequent and will be made aware in advance.

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 220,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Application Support Engineer

Responsibility & Requirement

• Provide level 2 support for the core banking system of the bank.
• Application includes modules related to accounting, back office transactions, payments, risks, and reporting for local regulator or Head Office in Paris.
• Customization, Integration testing phases and document solutions, with a focus on integration of Real-Time Payments System, Products and adherence with bank policies.
• Main responsibilities In close interaction with the projects stakeholders, candidate will understand requirements ,Collaborate with technical IT specialists ,Ensure integration of the new tool with existing enterprise application ecosystem of the bank.
• Contribute in analyzing, resolving and providing technical support ,contribute to maintaining a high standard of delivery quality ,participate in technical discussions and propose solutions based on industry best practices
• Prepare and maintain support functional documentation with process flows, user stories, functional test cases, integration tests etc.

Required Skills:

• Core Banking, Application support, Unix,Java.
• Knowledge on UNIX servers and applications build on JAVA/J2EE in Unix environment.
• Knowledge on WINDOWS servers and applications management WINDOS environment.
• Understanding of Relational Database Systems like Sybase, ORACLE and MSSQL.
• Knowledge on messaging systems such as WebSphere MQ
• Good understanding of DevOps, with experience on at least one of the configuration management tools ,like ansible, Pupet
• Very good understanding of application system design, development, testing, deployment and maintenance.
• Management of requests coming from support, MOE ( Development) , infrastructure Teams ,Coordinating with different Teams ( Mainly Support Teams, Infrastructure Teams ) with primary objective of Keeping Application up and running.
• Minimum experience of 6 years in related field.
• Minimum Degree in related field.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Job Scope:

• Install, maintain, and repair equipment and systems at customer sites
• Conduct regular inspections and preventive maintenance on equipment
• Troubleshoot and diagnose technical issues in the field
• Provide training and support to customers on equipment usage
• Prepare and maintain service reports and documentation
• Collaborate with internal teams to resolve customer issues
• Ensure compliance with safety and quality standards
• Manage inventory of spare parts and tools for on-site work
• Communicate effectively with clients to understand their needs and provide solutions

Requirements:

• Nitec/Higher Nitec in Mechatronics/Mechanical Engineering or Diploma in Mechanical/Electrical Engineering
• At least 2 years of hands-on experience in equipment servicing and repair
• More experienced candidates may qualify for higher positions
• Good command of written and spoken
• Responsible, hardworking, and able to work independently
• Positive work attitude and eagerness to learn new skills
• Availability for business trips on short notice

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
• Support on desktops, notebooks, printers, scanners hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
• Installation of Apple IPad software’s.
• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.

• At least a Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.
• Willing to learn and work in a team.
• Professional presence and excellent communication skills.
• Hardware Skill – Desktop, Laptop, Printer and Scanner
• ·Windows OS (Must know Windows 10)