JOB DESCRIPTION:

1. Strong knowledge in Java, J2EE, spring, spring boot, Soap, Rest services

2. Good Understanding of Architecture, design patterns.

3. Working proficiency in development and tool sets like Git/Bit bucket, Jira, Jenkins

4. Good knowledge in OCP, Oracle/MySQL/Postgress, JBoss, Unix utilities

5. Understanding in implementing testing frameworks like Junit

Design, develop, execute and maintain application

6.Co-ordination with BU and stake holders to go through impact analysis and to propose solution

7.Co-ordination with offshore team for the deliverables

8.Provide testing, SIT, UAT support for the deliverables

Job Description: Technical Writer / Business Analyst

Position: Technical Writer / Business Analyst
Location: Singapore
Job Type: Contract

Job Overview:

We are seeking an experienced Technical Writer / Business Analyst to join our team. The ideal candidate will have a solid background in creating both technical and functional documentation, with a deep understanding of software development and enterprise systems. In this role, you will work closely with developers, project managers, and stakeholders to produce high-quality documentation that clarifies complex technical concepts for diverse audiences. You will also contribute to business analysis tasks by gathering requirements and supporting the project lifecycle.

Key Responsibilities:

• Documentation Creation:
  • Develop comprehensive technical and functional documentation, including user guides, system manuals, API documentation, process flows, and training materials.
  • Work with software developers and product managers to understand system functionality and produce clear, concise documentation for various audiences.
  • Translate complex technical concepts into user-friendly documentation for both technical and non-technical stakeholders.
  • Maintain documentation repositories using tools like Confluence, Jira, and Excel, ensuring all documents are up-to-date and version controlled.
• Business Analysis:
  • Collaborate with stakeholders to gather, analyze, and document business requirements, functional specifications, and user stories.
  • Assist in translating business requirements into technical specifications that developers can implement.
  • Ensure alignment between technical solutions and business needs by reviewing project deliverables and providing feedback.
• Project Support:
  • Participate in project planning, helping to define scope, objectives, and timelines for documentation deliverables.
  • Manage multiple documentation projects simultaneously, ensuring that deadlines are met without compromising quality.
  • Act as a liaison between technical teams and end-users to gather feedback and continuously improve documentation and project processes.
• SDLC and Agile Familiarity:
  • Work within the software development lifecycle (SDLC) and contribute to Agile project teams, ensuring that documentation is created and maintained in an iterative, collaborative process.
  • Participate in sprint planning, daily stand-ups, and reviews to stay informed on development progress and adapt documentation as needed.

Required Skills and Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.
• At least 3 years of experience as a Technical Writer, Business Analyst, or in a related role.
• Strong understanding of the software development lifecycle (SDLC) and familiarity with Agile methodologies.
• Ability to grasp and communicate complex technical concepts clearly for diverse audiences, including developers, project managers, and end-users.
• Proficiency with documentation tools like Confluence, Jira, and Excel, or similar platforms.
• Knowledge of software systems, APIs, databases, and enterprise architectures.
• Excellent organizational and communication skills, with a keen attention to detail.
• Proven ability to manage multiple documentation projects simultaneously, working within tight deadlines.

Preferred Skills:

• Experience working with software development teams and project management tools.
• Strong technical knowledge of APIs, databases, and enterprise systems architecture.
• Prior experience in a fast-paced, Agile development environment.

Education & Certification:

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.

This role is ideal for a detail-oriented and proactive individual with a passion for clear, effective communication. If you have the ability to translate complex technical concepts into simple, accessible documentation and enjoy working in a dynamic, collaborative environment, we encourage you to apply.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Key Responsibilities:

Products / Systems

Manage product life cycles including new products and accessory configuration update. Create and maintain solution and product catalogue to support commercialization. Actively support new project proposals when new offers are needed for pre-sale and bidding requirements. Focus on Product and system Application Development for Southeast Asia and China. This is to broaden and differentiate Envac offers.

- The above scope includes technical understanding and application of engineering solutions, a variety of industrial equipment / components going into the solutions, system automation know-hows, and digitization trends. At the same time, finding local alternatives to address cost and delivery needs.

- Co-operate with Partners in each market for New Product Application development. Technically source from qualified partners. Manage confidentiality, IP and Business cases.

- Handle Product & Technical Complaints and provide On-site Services to support project teams if needed.

- Set up database with product catalogue to track in Projects – what new products used in what projects, lessons learned, recommendation for future projects, wish list for new products.

- Carry out market research in each country with insightful intelligence, analyse, and formulate into product market competition strategies to integrate into product development plan.

-

Design – (Have team with 3 designer)

- Standardize design fundamentals, identify gaps to improve.

- Lead and Work with design team in each office to proactively design into opportunities and ensure design accuracy with local needs.

- Establish proactive Relationship with Influential Project Consultants and design houses for Technical Spec-in. Track such leads as a KPI to drive for pipelines with business leaders.

-

Commercial / Cross functional Co-responsibilities

- Define choices of products / solutions for commercial team to choose from to meet market demand.

- Define product plan for each year by working with cross functional team.

- Collect customer demands with and through commercial team to solution specifications to enable new product development. Provide timely technical Supports to commercial team to remove product barriers.

- Implement strategic pricing practices while collaborating with Sales and management to strive for balanced decision.

- Carry out Regular On-site Examinations for Key Projects to validate new product functionality and existing product and system function issues (feedback from team) and provide improvements.

- Work with market communication team and R&D to design Product promotion scheme, provide training for sales, distributors and customers. Participate in and work with the marketing in various academic conferences, exhibitions and other marketing activities.

- Align with Global product strategy and information sharing representing the region. Make and update sales tools related to products. Be the regional owner to link global initiatives for product introduction and launching champion with support from market communication.

Duties and Responsibilities

Sales Support

-To attend technical review with sales team

-To attend technical meetings with clients

Project Support – HDB (Before Main Contractor)

-To attend coordination meetings with architects, m&e and structural consultants

-To coordinate and determine the level of pipe sleeve crossing under major roads

-To coordinate the level of pipe sleeve with major services such as sewer, power cables, etc

-To determine the position and depth of launching pits that will aid the installation under major roads

-To study and highlight authority requirements during the meeting.

-To reply to HDB review form

-To reply to NEA BP, DC, WD Advise

-To produce preliminary drawings to aid the tender process for main contractor

-To prepare drawings for PWCS QP endorsement

-To prepare drawings for Acoustic Consultant’s specifications

-To prepare drawings for MV provisions to be designed by MV consultant

Project Support – HDB (With Main Contractor)

-To attend technical meetings with main contractors

-To coordinate pipe clashes with m&e and structural services

Design Support

-To generate fabrication drawings for non-standard equipment

-To monitor project design submission schedule

-To allocate work assignments to other designers

-To check designs, shop drawings done by other designers

-To hold trainings to designers

Responsibilities:

• Assist Superintending Officer in daily close supervision and coordination duties for civil works (road, drainage, etc)
• Inspect and supervise Contractors’ works and tests to Approved Drawings and Specifications
• Keep quality records of all works, monitor and report on work progress
• Responsible for the consistency of quality assurance inspections and testing for works
• Implement quality assurance plan in a well-coordinated manner
• Coordinate with Contractors, Stakeholders, Authorities, Interfacing Contractors and the like on execution of works

Requirements:

• Diploma in Civil/Structural Engineering
• Registered as Resident Technical Officer with the Joint Accreditation Committee of the Institution of Engineers Singapore / Association of Consulting Engineers Singapore
• 8 years of relevant experience in quality assurance inspections on C&S works for various building/infrastructure projects

Responsibilities:

-Inspection and supervision of Architectural and building works as required under the project and mandated under the Building Control Act & Regulations.

-Inspect and conduct all required tests for the project.

-Preparation & issuance of site memos on bad workmanship & non-compliant works.

-As-built drawings checks.

-Monitor progress of the works on site and at any off-site manufacturing facilities and report delays immediately.

-Observe and comply with site safety, submit all reports as directed, and ensure that works are carried out in a safe and proper manner

-Attend and witness all on-site testing of architectural works as required by the Client and authorities.

-Check that all architectural works are carried out according to the approved drawings and specifications and conform to all authority standards and requirements.

-Inspect the completed works and record all defects for rectification before handing them over to the Client.

-Others duties and responsibilities listed in project's contract.

Job Requirements:

-Candidate must be registered with BCA/IES as Resident Technical Officer

-At least 3 Year(s) of working experience in the related field is required for this position.

-Required Skill(s): Supervision of Architectural, building and construction works.

-Must attain certification in "BCSS" and "Develop a Risk Management Implementation Plan (bizSAFE Level 2)".

-Preferably Executive specialized in Engineering - Civil/Construction/Structural or equivalent.

-Good communication skills

ENGIE Services Singapore is a leading provider of Integrated Facilities Management solutions (IFM), property management, operations and maintenance, specialised rail engineering works, sustainable solutions and FM Consultancy services.

ENGIE understands the integrated role of facility management and the value of it can be expanded beyond the traditional approach. As a total FM, specialized engineering and sustainable real estate solutions service provider, ENGIE offers a comprehensive range of technical, digital and support services customisable to best suit your unique needs.

Responsibilities :

• Lead a team of Technicians and Supervisors for Mechanical facilities related activities
• Advise and lead the technical investigations for rectification works
• Liaise with contractors for rectification works or ad-hoc jobs
• Investigate, analyze and determine the root cause for breakdowns and faults
• Prepare technical reports on breakdowns and proposal
• Any other ad-hoc assignments assigned by the supervisor

Requirement :

• Minimum Diploma in Mechanical Engineering
• At least 3 years’ relevant experience in the facilities management industry
• Good communication skills, positive mindset and strong willingness to learn
• Hardworking and able to multi-task
• Have good documentation practice
• Has a good safety mindset and displays good WSH behaviour.

Job Summary:

The Head of Technical will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

The Head of Technical reports to the Technical Director.

Job Responsibilities:

• Lead a department with multiple teams of internal and/or external resources to deliver specified works within agreed parameters.
• Manage Security and Fire Decam teams and responsible for departments the day-to-day activities and operations.
• Implement and enforced best-practice Technical/project methodology and processes to the team, with the objective of better management.
• Develop and actively manage project plans in line with company standards to ensure solutions are delivered within agreed parameters.
• Take appropriate corrective action to ensure delivery remains on track.
• defining requirements, agreeing terms and ensuring delivery.
• Relationship management with external partner(s), communicate effectively and keep control of deliverables.
• Enhance current documentation of all infrastructure components and operation processes.
• Study the current department structure and provide the proposal and implementation plan for the restructure.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Lead one team and manage the team to complete the works within the schedule and budget.
• Study the current department structure and provide the proposal and implementation plan for the restructure.
• Sets targets, implement guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• In charge of Technical BCM and Banking audits with technical solutions to address audit findings.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• Enforces standard policies and procedures to technical department.
• All other duties as assigned by management.

Job Requirements:

• Minimum 8-10 years related experience with demonstrable record of success
• Good communicator with excellent coordination skills
• Ability to work with multiple discipline projects
• Committed individual with great initiative and strong problem-solving skills
• Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Possess good leadership and organizing abilities
• Experience in the Security, ACS, CCTV, IDS, FIDS industry with integration knowledge and exposure to products and operations will be an added advantage
• Possess minimum diploma in Electrical/Electronics Engineering with at least 4 years working experience as managing agent of military camps

About our Company:

We are a leading engineering and construction company based in Singapore. With multifaceted project management capabilities and a strong diverse workforce, we provide a full range of services in engineering, procurement, construction and maintenance of power and industrial plants across the world.

Responsibilities

• Supervise construction works, maintain quality control and ensure that the works are carried out in accordance with the project specifications, design intent, approved drawings and site instructions by the supervising qualified persons
• Ensure that site personnel carry out their work in compliance with the prevailing regulations set up by the building authorities and government agencies of Singapore
• Perform tests to check the quality of materials
• Review project drawings and specifications, and raise any discrepancies and/or potential problems to the appointed Qualified Person and relevant stakeholders
• Attend meeting with qualified persons and relevant stakeholders
• Prepare progress reports
• Work under the control and direction of the appointed Qualified Person(s) when carried out his/her duties for the assigned project
• Any other duties as assigned from time to time

Prerequisites

• Diploma/Degree in Civil & Structural Engineering
• Accredited as a C&S Resident Technical Officer (RTO) by Institution of Engineering Singapore (IES) or Association of Consulting Engineers Singapore (ACES)
• Certificate in BCSS (Building Construction Safety Supervision) or other similar construction-safety certification
• Minimum 2 years of experience as a Resident Technical Officer (RTO)
• Able to read and interpret architectural drawings and details of construction projects
• Candidates with experience working in live plant conditions have added advantage
• Project Location: Jurong Island (Transport will be provided at designated pick-up points)

Responsibilities:

· Lead the local IT Department managing projects and the daily operations on data centre, servers, network infrastructure, cybersecurity, desktops and applications;

· Design and implement network infrastructure and cybersecurity measures to meet new business requirements and applications. Perform server consolidation and virtualization to replace aging servers;

· Manage the local data centre (CMS, FM200, UPS, CCTV);

· Liaise with potential and existing clients to understand their cybersecurity requirements to design and propose appropriate solutions;

· Design and update IT policies and procedures, perform vulnerability assessments, penetration tests and baseline hardening to meet their requirements of SSAE-18 certification, global IT standards and clients’ cybersecurity needs;

· Work with the Management and stakeholders to update the BCP/DR plan to meet new business requirements;

· Provide 2nd level support for the team of IT engineers. Escalate issues to vendors for quick resolution, schedule monthly servers’ maintenance, deploy upgrades/patches for systems and applications, perform system and cybersecurity monitoring;

· Assist in designing and implementing automated operations processing to improve effectiveness and efficiency of the team;

· Lead and ensure key group IT standards are followed to improve overall infrastructure stability and maturity;

· Project management such as overseeing entire project and preparing project schedule (Gantt Chart), etc.;

· Maintain relationship between customers and Juss Solutions Group;

Requirements:

· Degree in Computer Science/Information Technology or equivalent preferred;

· Minimum 10 years’ of IT experience with at least 5 years in a managerial position;

· Possess CCNA / CCNP certification will be highly valued;

· Experience in managing internal and external IT security audits is preferred (e.g. SSAE-18, MAS TRM, global audits, clients’ audits, etc.);

· Strong technical background in cybersecurity and network technology and management, i.e. firewalls, IDS/IPS, VPN, NAC, MDM, SIEM, routers, switches, antivirus, patch management, privilege access management, end point security, etc.;

· Proficient in Microsoft products which include Windows Server 2016/2019, SQL, Microsoft 365, migration & upgrade of Active Directory, GPO, DNS, DHCP, etc.;

· Hands-on experience in administration of backup and recovery solution such as Veeam or Veritas , SCCM, VMWare, Citrix, Cisco & HPE switches, SAN, etc.;

· An advantage if candidate possess a Class 3 driving license;

What you will do:

The Manager of Technical Support & Training is responsible for providing leadership to and overseeing the company’s Technical Services department. The Manager is responsible for the development, management, and implementation of the strategic plan to provide world-class technical service to our customer base which aligns with the APAC FSP Business strategy, and ensures high customer satisfaction, retention and a pathway to growth.

• Manage and mentor direct reports with a goal of ensuring that all employees in the department maximize their performance individually and collectively to meet or exceed department, function and company goals.
• Develop and deliver relevant training services content that meets market requirements/opportunities for live training sessions, e-learning and webinars.
• Responsible for the availability and condition of the training materials and samples for the relevant training sessions across the training locations.
• Provide Technical Support to Sales, IS, BD and Customers for the full product range of Special Hazards, Water & Mechanical & Foam products.
• Lead large multidisciplinary projects and coordinate team activities to support sales.
• Provide advice and support projects by applying JCI solutions according international codes & standards (such as EN, NFPA, FM).
• Write Technical letters on customer requests for specific issues and solutions.
• Use existing and develop new procedures and KPI to better measure relevant customer satisfaction Develop and enhance services assets and refine methods of delivery to meet customers’ evolving needs.
• Developing solutions/tools to meet technical requirements of customers and sales teams.
• Work close with regional technical sales support and align on used tools and processes.
• Must have solid commercial partnership:
• Pro-Active Involvement in Project reviews and solutions – Align with IS, Sales, BD & Customer.
• Pro-Active Involvement in Post Mortems of projects lost – understand the why lost and fix to avoid replication.
• Clear stakeholder involvement in QA related issues – Led by QA but active participant.
• Clear engagement on NPI’s or Product Gaps – collaborative discussions & participation.

How you will do it:

• Demonstrated strong, effective leadership skills to staff as well as to the overall department over a period of years
• Problem-solver, self-starter and data and analytics driven by nature
• Effective delegation skills and techniques
• Ability to quickly grasp and distinctly explain relevant technological and business concepts that impact our business
• General knowledge of the Fire Protection Engineering principals and awareness of current industry trends
• Solid business communication skills, including but not limited style and format of letters, memoranda, minutes, and reports
• Superior written and spoken English communication skills and excellent listening skills are a must
• Proven ability to establish priorities develops measurable objectives, work independently, and lead the team to successfully meet or exceed objectives.
• Detail-oriented, particularly with respect to managing customer satisfaction
• Ability to identify need for and develop, processes and supporting materials
• Well-versed in MS Office Suite, including Word, Excel, and Outlook
• Proficient in the use of SprinkCad and/or AutoCAD
• Salesforce.com & SAP experience is highly desirable

What we look for:

• 5 to 10 years’ experience successfully leading a customer support organization for a product manufacturing company, experience and knowledge of the Fire Protection Industry, specifically a plus.
• Demonstrated ability to lead efforts to meet or exceed company and organizational goals through his/her own individual efforts and through effectively managing, motivating, and developing staff.
• Strong customer facing and customer management skills
• Demonstrated ability of being a subject matter expert for technical support methods and processes, possessing in-depth knowledge of technical support principles and practices that drive outstanding customer satisfaction and retention, and being a well-rounded business person on the basis of technical competence, intelligence, results, interpersonal skills, and general business acumen.
• Experience with support strategy for multiple delivery modalities, including but not limited to email, social media, customer portals, etc.
• BS Degree in technical curriculum required.

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : API Technical System Analyst

• Must have 5+ years of a Core API System Analyst or API Technical Business Analyst experience is a must.
• 03+ years recent working experience in API technical analysis in banking domain is a must.
• Working experience in banking industry is mandatory for at least 03+ years.
• Must be hand-on experience with Agile BA ways of working like writing story points.
• Must have experience in eliciting high-level API technical requirements, formulating API specifications, collaborating with stakeholders, and ultimately shaping the API's structure.
• Write and maintain API programmable code outlined in technical instructions and specifications for software applications and operating systems.

Must be very well versed with:

Two Sides of API Utilization

APIs can be classified into two broad categories: those that are created (i.e., "produced") and those that are consumed (i.e., "utilized").

2. Technical Document Analysis

When dealing with the consumption of an API, it is often provided by a third-party vendor or provider. The API's documentation is a critical resource, encompassing vital information such as functional aspects, request payload, response payload, status messages, data attributes, data lengths, permissible values, and more.

API Monitoring and Maintenance

Post-release, continuous API monitoring is essential to track the uptime, performance, security, and adherence to SLAs. Regular maintenance ensures that the APIs remain reliable and that any issues are promptly addressed.

HDB SENIOR RESIDENT TECHNICAL OFFICER

1) Minimum 8 years experience in site supervision of highrise residential projects.

2) Essential to have good knowledge and experience with Architectural, Civil & Structural and M&E works.

3) Possess at least the National Construction Certificate of Supervision (NCCS).

4) Preferable with prior experience in HDB projects.

HDB RESIDENT TECHNICAL OFFICER

1) Minimum 3 years experiences in site supervision of highrise residential projects.

2) Essential to have good knowledge and experience with Architectural, Civil & structural and M&E works.

3) Possess at least the National Construction Certificate of Supervision (NCCS)4). Preferable with prior experience in HDB projects.

JOB DESCRIPTION:

1. Expert-level knowledge of Java/J2EE/React.js technologies
2. Strong understanding of full-stack architecture and design principles
3. Proficiency in Spring Boot and RESTful API development
4. Advanced experience with state management in React (e.g., Redux, Context API)
5. Good understanding in modern JavaScript (ES6+) and TypeScript
6. Solid understanding of Java application servers and ORM frameworks
7. Proficiency in build tools (e.g., Maven, Gradle, Webpack) and version control systems (e.g., Git)
8. Experience with CI/CD tools and practices
9. Strong knowledge of database technologies (SQL and NoSQL)
10. Familiarity with cloud platforms, preferably AWS or Azure
11. Experience with microservices architecture
12. Knowledge of containerization and orchestration tools (Docker, Kubernetes)
13. Understanding of GraphQL and server-side rendering
14. Proven experience in enterprise architecture and system design
15. Strong analytical and problem-solving skills
16. Excellent communication and presentation abilities
17. Leadership experience in managing and mentoring technical teams

We are looking for a Resident Technical Officer (RTO) to join our team for a key project with the Land Transport Authority (LTA). This is an exciting opportunity to be involved in critical infrastructure development, ensuring quality and compliance in civil and structural works.

Key Responsibilities:

• Supervise and monitor construction progress, ensuring compliance with approved drawings, specifications, and contract documents.

• Inspect materials and workmanship to maintain high-quality standards and adherence to project requirements.

• Conduct regular site inspections, report defects or non-conformances, and coordinate with the Qualified Person (QP) and other stakeholders to resolve issues.

• Provide onsite supervision and maintain accurate site records, ensuring all works align with approved plans.

• Oversee safety, environmental, and health matters, ensuring contractors follow relevant regulations.

• Prepare and submit progress reports to the QP and stakeholders, ensuring project timelines and quality standards are met.

• Assist in reviewing contractor's drawings, method statements, and procedures for proper execution on-site.

• Supervise the installation and monitoring of instrumentation, ensuring compliance with approved plans and regulatory requirements

Job Requirements:

• Diploma in Civil and Structural (C&S) Engineering.

• Must possess a valid RTO certificate from IES Singapore.

• Self-motivated and able to solve issues independently.

• Minimum 3 years of experience in the construction industry, with at least 1 year as an RTO.

• Experience in supervising the installation of monitoring instruments and using software for data presentation and analysis.

Work Location: Katong Area

Working Hours: Mondays to Fridays: 6:30am to 3.45pm, inclusive of 45 mins lunch break

Contract Period: Jan 2025 - Dec 2025

Job Description:

Customer Service

· To assist in customer service at the counter

· To answer telephone calls and direct to the respective parties, if necessary

· To assist in administerring simple first aid for students

Generic Email

· To assist in the clearing of the generic emails

Data Entry using Microsoft Word or Excel

· To assist in data entry using Microsoft Word or Excel

Any other clerical duties

· To assist in any other clerical duties assigned

Job Requirement:

• At least GCE ‘N’ or ‘O’ Level

• Able to commence work on 02 Jan 2025

• Good communication and inter-personal skills

• Good team player with a high level of initiative

• Proficient in Microsoft Office (Please indicate proficiency in CV)

• Candidates must have at least 1 year of relevant experience in reception duty in schools between 2021 to 2024

EA:22C1322

EAP:24124011

Job Title: Customer Support Executive (12 Month Contract))

Responsilbilites

• Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA
• Providing accurate and timely information about the company's products or services based on the defined set of QnA
• Resolving customer issues efficiently and in a friendly manner
• De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
• Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
• Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
• Provide weekly report – SLA, key queries, new escalation/ topics from customer queries

Qualifications

• Previous experience working in a customer-facing role/ contact centre/ telemarketing
• Proficiency in using a computer, ability to quickly learn how to use different software
• Process-oriented and customer-oriented mindset
• Highly proficient in both written and verbal English to communicate effectively with our consumers

Credit Ops Business Support Officer

Changi Business Park

Mon-Fri 9am-6.30pm

$2,500

6 months, extendable

Secured Loan Servicing Team

• Perform record creation and system updating in Bank’s operating systems relating to Secured Loans.
• Process documentation check, loan disbursement, loan servicing activities, loan redemption, fee payments & collection relating to Secured Loans.
• Prepare instructions, payment, advices & notification letters to customers/law firm
• Perform imaging, indexing and filing of collateral documents
• Perform reconciliation of General ledger accounts, transactions & documents
• Review & update system reports on daily, weekly and monthly basis.
• Handle filing of source reports & media and arranging for archival.
• Handle customer / lawyer’s enquiries

To apply: Email your resume to:

The team provides IT support for employees and manages the IT Concierge and operate on-site.

Job Description:

• Support end user onsite and remotely to resolve IT related issues daily
• Manage IT assets
• Manage IT hardware tokens
• Manage IT accounts
• Manage IT provisioning and IT induction on new hires first day of work
• Data destruction / Data Degaussing
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking.

Requirements:

• Singapore Citizen/Permanent Resident
• A relevant Diploma or Nitec Cert with relevant IT experience
• Required to rotate within the 3 locations around the central and north-west areas.

Other Information:

• Yearly Performance Bonus
• Duration: 1 Year (renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

• Order fulfillment includes but not limited to coordinate the receiving, picking, and shipping of customer orders according to customers’ requirements.
• Ensure orders are processed accurately and on time.
• Manages warehouse inventory and maintains database (WMS) accurately for inventory movements.
• Conduct inventory cycle counting.
• Maintain and filling of documentation and record keeping.
• Reports updating as per company/ customers’ requirements.
• Maintaining a clean and safe office environment.
• Ensure Warehouse Assistant processes the incoming/ outgoing orders as per customers’ requirement and provide guidance if needed.
• Perform any other tasks (job-related) as assigned by the immediate superior

Requirements

• Min N / O level
• Some exp in logistics / order fulfilment / inventory management will be an advantage

West location

Office hours, Mon to Fri

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Our Client is a leading leader in the communications and cyber security sector. They are looking for talents to be a part of their growing team!

Job Description

• Point of contact for all functions including managing of staff related matters escalated by functions’ heads
• Manage gift declaration and disposal
• Disposal arrangement
• Cost Recovery
• VIP Support Management
• Coordinate catering services for VIP and staff
• Manage visitors, rooms and facilities booking for venues
• Event support
• All other administrative support
• Any other ad-hoc duties as assigned

Job Requirement

• Min diploma in any discipline with relevant 2 years of relevant experience
• Meticulous with details, good communication and interpersonal skills
• Prior relevant experience in procurement or in the job scope would be an advantage
• Able to work in a fast pace and challenging environment
• Able to start immediately or within short notice

Working Days / Hours

• Mon-Fri, 8.30am – 6pm (1hr lunch break)
• Central

Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

Responsibility:

-Drive and manage region E programs in PROCT ADT, focus on NPI Region E Yield, Quality, Cost improvements.

-Optimizing wafer bevel/backside and overall stress management

- Co-work with PEE and module owner to improve process cross wafer uniformity on NPI.

- RegE yield ramp up for NPI, co-work with TD/APD, PI/YE, device, RAM team to create regE yield detractor pareto and drive activities.

-RegE Quality improvement for NPI, co-work with PEE/PI/YE to reduce WTW/LTL and WIW variations.

- Development new methodology to characterize for improving regE health.

Requirements:

• Bachelor’s/Master’s in chemical/material/mechanical engineering or relevant field with min 10 years working experience in semiconductor.
• Deep understanding of the DRAM/NAND process flow.
• Strong desire and creativity to explore process and control improvements.
• Understanding of the Micron world-wide team structure, standards, and processes
• Knowledge of Micron’s Process control methods and direct experience with general line sustaining within the area
• The ability to train on process lessons learned, defect issues and BKM's
• Strong team player with the ability to clearly communicate with content experts – written and oral (via conference calls)
• Working knowledge of data analysis systems and SWR systems
• Proven ability to set, measure and achieve short and long - term goals.
• Demonstrated success in leading cross functional (RnD,Mfg) teams (preferably WW) in defining and solving process problems

Maximizes yield by working on tools, the process, or wafer fabrication recipes. Troubleshoots wafer fabrication problems and performs root cause analysis. Works with other process areas to understand and control process deviations. Long-term investigation of defect issues may require extensive work with shift engineering and other functional areas. Evaluates products to ensure they meet the required design and performance specifications. Conducts research to assess process adjustment requirements and recommends process improvements or equipment changes needed to efficiently manufacture new product or part types.

Working hrs: Mon to Fri (1000AM to 0400PM)

Location: Goodman Road

Requirements:

• At least 1 year of experience supporting school operations.
• Preferred experience as a cleaner in science laboratory settings.

Scope of works:

• Sweep and mop laboratory floors.
• Empty trash bins and broken glassware containers.
• Clean benches, sinks, and refill hand soap, disinfectants, and paper towels.
• Wash glassware (beakers, cylinders, bottles, etc.) under a technician's guidance.
• Replicate experimental setups after demonstration.
• Weigh chemicals, prepare solutions, and set up equipment.
• Distribute and replenish materials during practical lessons.

The client is an insurance broker firm that partners with private banks to provide wealth management solutions to the UHNW individuals. They are seeking to expand their sales support team so provide greater support to their expanding sales team.

Job Description

• Maintain service standards to develop and improve customer satisfaction and retention
• Ensure that all customer requests are handled in a timely and consistent manner
• Ensure that all transactions are in adherence to regulatory, compliance and internal audit requirements
• Support sales team to provide excellent service to high net-worth clients to achieve client retention
• Partner customer, Business Support and service providers to ensure timely transaction processing and service delivery of customers’ requirements and enquieries

Experience & Skills required

• Minimum diploma required
• Good effective communication skills
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597

UWCSEA Dover has a vacancy for August 2025 for a Teacher of Middle School Learning Support with a possible additional responsibility of Head of Middle School Learning Support.

The Middle School Learning Support team focuses on fostering an inclusive environment that prioritises a student-centred and strength-based approach. UWCSEA are in the initial phases of implementing a tiered support model, and this role involves collaborating with the team around the child to ensure all students can thrive within the UWCSEA learning programme. The successful candidate will be required to have an understanding of tiered support structures and systems within large and dynamic educational organisations. Relevant qualifications that support students with learning differences are required.

For the Head position, the ideal candidate should have relevant leadership experience. They must also be knowledgeable about the unique challenges Middle School students experience and implement effective support and systems to ensure continuity of care as students’ transition from Primary School and then to High School.

Main Responsibilities

• Teachers should contribute positively to the collaborative culture of the Middle School team.
• Teachers should construct learning experiences that challenge students, support diverse learners in each classroom, and demonstrate a strong commitment to concept-­based teaching and learning.
• Teachers should utilise the UWCSEA Learning Principles as a foundation for effective teaching and learning.
• Teachers should keep parents informed about the learning of their children, and be proactive in communication with parents.

Working with students/teaching

• Understand and leverage students' strengths and support their overall well-being through a holistic approach to their academic and personal development.
• Be responsive to students' learning and socio-emotional needs through implementing a range of strategies relevant to individual strengths and challenges.
• Collaborate with students to set their own goals, plan coaching sessions, and create personalised support to achieve those goals, while also encouraging self-advocacy and regularly monitoring their progress
• Guide students in understanding their unique learning profiles and teach them self-advocacy skills to thrive during their High School journey, preparing them for successful transitions to post-secondary opportunities
• Foster positive relationships and promote student well-being to create a supportive learning environment.

Collaboration and Partnerships

• Work in partnership with teachers across various subjects to co-plan and implement strategies that address student needs, strengthen Tier One support, and draw on the principles of Universal Design for Learning.
• Collaborate with the Learning Support team, Heads of Grade and teachers to identify students for support and monitor student progress as needed.
• Develop and maintain positive working relationships with other staff members throughout the Middle School and K-12 Learning Support team.
• Work effectively with Primary and High School to ensure a smooth transition for students and parents.
• View parents as partners in the support process and take relevant actions to foster this.

Data & Assessment - As part of holistic support

• Confidently use and gather different types of data from multiple sources to monitor student progress and well-being around specific educational goals.
• Is confident with understanding external examination board requirements for access arrangements
• Use educational assessments to help guide effective student plans and communicate key information with teachers

Systems & Documentation

• Maintain up to date learning support documentation that is regularly reviewed to ensure alignment across the school sections and the two campuses in line with department policies
• Collaborate with students and parents to create and update student learning plans, ensuring that students are actively advocating for their own needs and goals
• Maintain confidentiality at all times in respect of individual and family circumstances.

For the Head position

Leadership & Strategic Thinking

• Ensure that systems, structures, and approaches align with the K-12 framework for student support.
• Collaborate effectively with various teams and individuals to maintain a cohesive, strategic view across the K-12 continuum.
• Develop, implement, and monitor student support as part of a tiered intervention model.
• Strategically analyse and utilise data to inform and improve support systems.
• Regularly review the effectiveness of support services, working closely with the team to ensure continuity and consistency across grade levels and school sections.

Working with students/teaching

• Plan and teach stimulating and appropriate lessons, targeted to the identified individual learning needs of students, as well as work with small groups and individual students as required.
• Conduct and analyse educational assessments and diagnostic assessments as necessary.
• Implement and monitor student progress through targeted interventions

Collaborate and partnership

• Lead professional learning and collaborative conversations with teachers, parents, students and Heads of Grade over the most appropriate way to support students.
• Liaise with Admissions and the High School Leadership Team to understand the current capacity within High School to support students with learning needs and plan accordingly.

Expectations and Standards

• Follow the UWCSEA Professional Code of Conduct and Safeguarding Code of Conduct.
• Lead in line with UWCSEA Leadership Standards
• Teach in line with the UWCSEA Teacher Standards

Person Specifications

• Relevant degree, a recognised teaching qualification, and learning support teaching qualification are required.
• Considerable experience working with middle school adolescents (11-14 years) and an understanding of the unique challenges faced by this age group.
• For the Head position:Experience leading a Learning Support department in large educational settings.
  Leading in designing and delivering meaningful professional learning to staff within the school setting
  
• A proven track record of supporting students with a range of additional learning needs and confidence in co-planning instruction with teachers as part of our Tier 1 support.
• As we are in the initial phases of implementing a tiered support model, flexibility, optimism, resilience, initiative and adaptability are essential.
• The ability to work with a high level of autonomy, while also collaborating effectively as part of both the High School Learning Support department and the K-12 Learning Support team.
• Experience and knowledge in using data from various sources to guide, implement and track the effectiveness of student support.
• A strengths-based, inclusive philosophy and approach to supporting students is essential.
• The ability to connect with students and build positive and trusting relationships with both parents and Middle School teachers is crucial.
• To maintain a positive, solution-focused attitude in a dynamic, diverse, and high-energy environment.
• The ability to prioritise and manage projects effectively while responding proactively to emerging challenges.
• Excellent communication skills.
• The following would be an advantage:Additional qualifications in educational assessment and testing. E.g CCET
  Experience with literacy interventions
  Experience working in a K-12 context
  Experience and expertise in co-planning with teachers to design effective instruction grounded in the principles of Universal Design for Learning (UDL)
  Experience working with tiered student support structures
  Previous experience as a Classroom Teacher
  
• Teachers should be willing and eager to participate in the five key elements of a UWCSEA education: Academic; Personal & Social Education; Service; Activities; Outdoor Education.
• Academic expectations include enthusiastic participation in Professional Learning.
• Pastoral expectations include the leadership of an advisory group, unless the teacher is exempted due to other responsibilities.
• On average the College expects a yearly contribution of two sessions per week in each season to Activities and/or Service.
• The College expects that teachers will participate enthusiastically in the curricular Outdoor Education experiences which are relevant to their students and will also occasionally volunteer for holiday Outdoor Education trips and/or Service Trips.
• A commitment to diversity and inclusion is essential alongside a willingness to adapt and develop pedagogy to meet the needs of our learners.

Applications

The UWC Mission is to make education a force to unite people, nations and culture for peace and a sustainable future. We are committed to creating a community in which all members feel safe and secure, and know that their authentic selves and individual differences are accepted with respect and care. At UWCSEA, we acknowledge that diversity, equity, inclusion and justice (DEIJ) is an ongoing and evolving process and strive to create and sustain a sense of belonging for all members of our community, past, present and future. All qualified applicants, including those who identify as a part of marginalized group(s) and individuals with (dis)abilities are all encouraged to apply. Our school is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. We follow safe recruitment practices and all appointments are subject to interview, satisfactory references, identity and criminal record checks.