JOB DESCRIPTION:

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Coordinate with the main contractor and consultant and monitor work progress and schedule

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Liaison with sub-contractors and suppliers, preparation of all project costs, process project claims, and monitor project budgets

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Attend site meetings and conduct site inspections

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Monitor daily work activities of the various subcontractors to ensure proper adherence to job site safety policies and procedures.

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Monitor and inspect work progress for quality control and quality assurance; identify and resolve problem issues in a timely manner.

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Work closely with the team to fulfil all requirements and expectations during testing and commissioning with a consultant.

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Proper upkeeping of documents & uploading them into the server.

Requirement:

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At least 5 years of experience in related field & local experience.

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Able to work independently

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Proficient with Microsoft offices and other basic computer skill .

Responsibilities:

• To support the construction team for M&E engineering works.
• Oversee and ensure works are carried out in accordance with the approved drawings, materials and method statements.
• Conduct inspections for all M&E systems.
• Ensure all M&E and related works carried out by contractor are planned and executed to the requirements of the project.
• Liaise with consultants, clients and subcontractors on M&E works progress, coordination and decisions.
• To involve, support and assist other aspects of operational needs when assigned.

Job Requirements:

• Degree in Mechanical & Electrical Engineering.
• Min 3 years M&E building service experience.
• Knowledge of AutoCAD & BIM added advantage.

JOB SCOPE:

• Generate leads and identify sales opportunities
• Present product demos and technical solutions to customers
• Prepare proposals, quotes, and pricing
• Collaborate with engineering teams to design tailored solutions
• Assist with product installation and integration
• Provide post-sales support and customer training
• Manage sales pipeline and track progress
• Build and maintain customer relationships
• Negotiate pricing and close deals
• Stay current with product knowledge and industry trends

REQUIREMENTS:

• At least 3 years of experience in manufacturing automation machines
• Knowledge of CAD software and Microsoft Office
• Diploma (or higher) in any discipline; related experience may apply
• Self-motivated, goal-oriented, creative, and able to multitask
• Strong interpersonal communication skills (English and Mandarin)
• Able to collaborate effectively with others
• Frequent travel may be required
• Class 3 driving license preferred
• Willingness to adapt and be flexible
• Preferably own vehicle (car allowance provided)

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Senior Project Engineer

• Construction Industry
• Basic $5,500 - $7,500
• PB
• 5 days, 8am - 5pm
• Location: Changi Airport, East Region

Job Responsibilities:

• Report and assist Project Manager (PM) on project functions included but not limited to project management, site management, risk control management etc. to meet the project(s) goals
• Assist Project Manager in project planning, implementation and to coordinate all construction works on the project site are in accordance to the master and detailed work program
• Prepare, plan and submit project related documents, such as schedules, method statement, design plan, risk assessment, monthly report, etc
• To supervise the execution of the construction works and ensure that the works are carried out in accordance with contract specification/bills of quantities, construction drawings, company’s quality standards, Environmental, Safety & Health (ESH) practices and all other contract document
• To coordinate and liaise with Client’s representatives, relevant Authorities, Consultant, Subcontractors, Suppliers, etc. on all project aspects and need be, to provide all technical and non-technical resolutions followed by documentation
• Liaise with client or consultant for site inspections, submission of necessary technical reports and ensure necessary records are maintained at site. Assist Contract department (QS) in verifying progress payments and claims from Contractors
• Attend regular meetings with Client’s Representative, Consultants and/or Contractors and ensure the progress is on schedule
• Establish proper and effective document control system, maintain & conduct reviews of detail design drawings, project documents and specifications
• Be responsible for any other duties that may be assigned from time to time as your superior/management deem fit

Job Requirements:

• Degree in Civil Engineering (Recognised by Singapore Professional Engineers Board (PEB)
• At least 5 years of working experience in the Construction Industry and Infrastructure

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Kok Jean Ray
Registration Number: R22110935
EA Licence No: 16C8004 (Elitez Pte Ltd)

Responsibilities:

• Perform Level 2 systems administration tasks including system monitoring, management, disaster recovery, and capacity planning.
• Assist with the management of on-premises and cloud infrastructure across Microsoft, AIX, virtual environments (VMware or Hyper-V), Amazon Web Services (AWS), Azure, and Microsoft 365 cloud services such as Entra ID, Exchange Online, SharePoint, and Teams.
• Contribute to the design, setup, configuration, implementation, and deployment of new servers and Azure or AWS cloud technologies.
• Plan and manage IT resources for tasks and projects, including budgeting and capacity planning.
• Maintain and update technical documentation related to systems administration for on-premise systems, AWS, Azure, and Microsoft 365 cloud environments.
• Perform system maintenance, upgrades, patches, and incident resolution outside of regular working hours as needed.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 4 years of experience in system support and server administration, including the implementation and management of cloud infrastructure, with a solid understanding of cloud technologies like Azure and Amazon Web Services (AWS).
• Practical experience in implementing and configuring Azure and AWS cloud services, including virtual machines, application services, load balancers, SQL Managed Instance, site-to-site VPNs, storage solutions, networking, security, logging, and monitoring.
• Hands-on experience in administering on-premises Windows Server environments, as well as VMware vSphere and Hyper-V.
• Proficiency in managing Microsoft 365 cloud technologies, such as Exchange Online, Entra ID, SharePoint Online, Microsoft Defender, and Microsoft Intune.
• Familiarity with AIX/Unix and IBM products (e.g., IBM WebSphere MQ, WebSphere, Tivoli Storage Manager Backup) is a plus.
• Certifications in Azure, Microsoft 365, or AWS technologies, such as Azure Administrator Associate, Endpoint Administrator Associate, or AWS SysOps Administrator, are considered an advantage.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24928

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Job Overview – Software QA Engineer

• Experienced with QA lifecycle, from writing test plan, thinking through test case design, performing test execution (new feature and regression) to defect management and retrospect. Familiarity with the end-to-end software development life cycle is helpful when collaborating with other teams.
• Perform and drive Manual testing, Automation Testing and Performance Testing.
• Fully document any bugs/anomalies identified in testing with instructions how to recreate them.
• Accurately record and maintain test results, and its progress to resolution.
• Configure, set up and maintain QA environments for testing.
• Collaborate with Client Services team to help perform root cause analysis of issues found in the production environment.
• Design and develop automated tests according to expected user behavior and business rules.
• Identify and propose areas of improvement throughout the software development process.
• React quickly to changes in priorities or circumstances to meet the needs of the business.
• Continuous improvement of the testing process, testing quality and efficiency.
• Maintain good documentation and change controls.

Educational Background and Experience

• Bachelor's degree or above in engineering, computer science or other related fields
• Recent graduates with pertinent experience are encouraged to apply.

Required Skills

• A self-learner proficient in testing procedures and test case design methods who takes the initiative to do further technical research
• Familiar with database and SQL
• General working knowledge of Linux or Unix operating system commands
• A proactive approach to problem-solving with strong analytical and research skills
• Strong logical thinking ability, negotiation skills, and conflict management capability
• Good at teamwork, result-oriented, and resilient.

Additional Requirements

• Familiar with JavaFX GUI or mobile Android/iOS basic development is a plus
• Familiar with Spring-boot is a plus

Requirements:

• Bachelor's degree in computer science, information technology, or a related field

• 3 to 5 years of Proven experience as an Ansible Automation Engineer or similar role.

• Strong scripting skills in Python, YAML, Angular JS and PowerShell and good to have Java and Groovy

• Excellent communication skills

• Familiarity with API calls and JSON.

• Proficiency in working with Linux , Windows, Core OS, and RHEL environments.

• Knowledge of cloud platforms such as OCP and AWS

• Experience with Red Hat Ansible Automation Platform and Ansible is a must

• Familiarity with GitLab, Bitbucket, Jenkins and JIRA for version control.

• Experience with integration of automation solutions into ITSM tools

• Solid understanding of automation principles and practices Docker and Kubernetes for containerisation and orchestration

• Fair knowledge in networking, including VLANs, firewalls, and ports

Key Responsibilities include:

· Knowledge and hands on experience in implementing virtualization network

· Working experience for industrial Cyber Security would be a plus

· Configure, maintain and troubleshoot Honeywell Experion hardware and Software

· Implement and Admin EPKS & TPS Domains, controllers (HPM, C200/C300), switches etc.

· Support Honeywell FTE, and Microsoft Technologies

· Support client server architecture

· Perform preventative and corrective maintenance of system hardware/software/networks

· Assist clients with third party vendor communication to our systems

· Administer preventive maintenance on controls systems

· Provide technical support to customers and serve as customer contact for service related issues

· Be able to respond to emergency calls as part of a 24/7 roster service and resolve them within the guidelines that meet or exceed our contract customer expectations and requirements

· Program code logic including system configuration / implementation and troubleshoot existing code. Support Factory Acceptance Testing, Site Acceptance Testing and startup activities including equipment checkout.

· Perform audits and baselines of installed systems to help with migrations and trouble shooting

· Team Player, comfortable with being the lead support person on site.

· The ability to accurately document work performed.

· Knowledge of other systems such as TDC / TPS, PHD, DOC4000, FSC, DVM or others a bonus

· Support / lead projects from preliminary engineering, detail design, startup. Have capability to lead others to accomplish all project goals and objectives.

· Knowledge and experience with process instrumentation would be beneficial

· Must be able to take ownership and responsibility for work and actions

Basic Qualifications:

· Bachelor’s degree in with Chemical Engineering / Automation Control

· Minimum of 5 years’ field experience

· Preferable with working experience in Experion (TPS, PHD, FSC an advantage)

· Be comfortable leading system migrations between releases.

· Work independently on life system

· Certificate on Virtualization would be a plus

· Demonstrated effective oral and written communication and interpersonal skills.

Zentih Infotech (S) is a Tech Recruitment firm with 27 years of presence in Singapore. Since 1997, we have been supporting our clients from governmetn and corporate entities.

Currently we are assisting one of our clients to lookout for Infrastructure Engineer role, on a 12 months contract, renewable, Singapore Citizens only.

Responsibilities

• Take ownership of multiple application products and its operational aspects of patching, application support etc. Eg, Websphere/IBM MQ/QlikSense/Sharepoint/Pega etc

• Take part in application architecture sessions with build teams to provide inputs on integration points like Web services, interfaces for MQ and SFTP

• Familiar with setting and defining operational processes.

• OS level patching

• Application-level patching

• Operational housekeeping and archival.

• Backup and recovery etc

• Familiar with Government level security concepts in hardening, scanning, security posture and mindset

• Troubleshooting Application and/or Infrastructure related problems

• Operational mindset to provide onsite support upon notice when issue occurs, including after office hours

• Monitoring and maintaining of IT system and application assets for the project

Top Must have skills / Primary skills

• Basic Networking Knowledge

• Basic Server Administration for Windows and Unix Operation systems

• Understanding of Enterprise 3-tier architecture

Good to have skills (Optional)

• Familiar with Agile process and tools so that can understand develop process and tools to support SDLC

• Scripting (Bash/Perl/Powershell etc)

• Familiar with Web application from end user interaction to backend servers and databases

• Knowledge on virtualization, containerization, and cloud computing infrastructure

• Familiar with IT Security Hardening and Vulnerability Assessment

• Working Days: 5 Days A Week (Monday – Friday), 8.30am to 5.30pm, Saturday may need work half day if work required (can claim OT)
• Office at City Hall, may need work at site
• Salary: $5000 to $7500

Requirements

• Minimum of 5 years of relevant site / building construction experience.

Roles & Responsibilities

• To coordinate with consultants / subcontractors on the shop drawings / samples / method statements and keep all involved parties updated of the latest changes.
• To attend to project / technical meeting and resolve site issues with owner / consultants for the site progress to proceed smoothly.
• To verify the work done on site are in accordance with the approved drawings / specifications / authority’s requirement and ensured that the subcontractor carry out rectification for non-compliance.
• To resolve site issues with consultants / subcontractor / supplier ASAP to minimise delay to the construction progress.
• To ensure that the related documentations are updated and ready for ISO audit.
• To cooperate with the safety department and carry out the assigned duties within the safety framework.
• Assist site management team in project Planning & coordination.
• Plan and schedule work sequences for construction operation.
• Arrange and prepare documents for authorities’ submission for Conquers, RI, TOP etc.
• To study tender / construction drawings, specifications, and contracts to understand project requirements.
• Understanding of critical project criteria related to schedule & productivity.
• Able to provide guidance to new staff / junior staff.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Job Scope :

- 2D drafting and other documentation.

- Assists Senior Engineer on the following :

• Technical assignments involving basic or applied research or the design and development of hardware products that includes CIP, upgrades, End Of Life (EOL).
• Includes design and evaluation of mechanical and/or electromechanical devices, components or systems.
• Develop, test and document designs for the transport mechanisms, vacuum systems and various process stations, including deposition chambers, substrate heating, cooling, cleaning, etc.

- Participate in the overall detailed product design.

- Participate in design review by providing mechanical design inputs relating to DFM and DFA, etc.

- Prepare and release 3D Solid Models and Engineering drawing while communicating to local vendors to expedite delivery of design parts and assemblies.

- Performs other related duties as assigned..

Requirements:

- Nitec / Diploma in Engineering or equivalent

- 2 – 3 years of relevant experience

- Proficient user of Solidworks

- Knowledge of Orcad

- Experience in Machine Design and familiarity in Design Processes

- Knowledge of ECO release of Engineering quality documentation

- Experience in dynamic electro-mechanical system design and high vacuum design will be an advantage

Responsibilities:

• Incumbent to be involved in all stages of projects including but not limited to concept, schematic design, detail design, documentation to constructions.

• To participate in production, service, installation, FAT, SAT, HAT, Field construction, Plant commissioning, Sea Trials, and Inspection of supplied products.

• Must be able to perform technical evaluation of installation control and design interface documents of equipment to ensure successful implementation of designs.

• Supervises Technician in the production, service, repair, installation, and commissioning work.

• Incumbent must be able to plan, direct and execute Project Activities.

• To handle overall planning & implementation of projects to ensure timely delivery.

• Must be able to prepare and endorse the service reports and relevant documents.

• Ability to maintain good project documentation and is familiar with ISO documentation requirements such as Job Safety Analysis, Work Method Statement and Permit to Work Application requirements and procedures.

• Supervises and control site activities to ensure shipyard contractors perform and complete projects in a safe and timely manner that is within the approved budget without compromising quality.

Requirements:

• Min Dip in Electronics or Mechatronics or Marine Engineering with 3 years of working experiences.
• Electrical or Electronic knowledge an added advantage.
• Able to read and understand electrical diagrams
• Team Player

Queenie Chua

R24125459

Job Responsibilities:

• Novel BCD platform device development.
• TCAD device simulation and deck calibration.
• Device test key design, layout, analysis.
• Device bench testing (DC/HV/reliability) and characterization.
• Device tuning, on time delivery, pass reliability qualification.

Required Capabilities:

• Solid semiconductor device physics and analysis skill, strong knowledge on bipolar and power devices.
• Experienced in BCD device development/ characterization is preferred.
• Hands on TCAD simulation/ calibration, layout skill, power device bench test is preferred.
• Good communication and team work skill.
• Self-motived and avid learner.

Qualifications:

• Preferred Master's or Ph.D. degree in Physics or Electrical Engineering.
• Relevant working experience in BCD development is preferred.
• Proficient in both oral and written English.

We are looking for a creative, resourceful Mechanical Design Engineer to join us. The Mechanical Design Engineer is responsible for conceptual / detailed design and will have the opportunity to participate in prototyping, installation, testing and verification of their design. This role requires good technical writing skills to produce documentation for submission to Customers and Clients. The Mechanical Design Engineer will work with a multi-disciplinary team and exposed to interactions with customers, partners, vendors, and sub-contractors.

Job Requirement:

• Master/Bachelor Degree or Diploma in Mechanical/Mechatronic Engineering
• Well-versed with Solidworks and AutoCAD
• Well-versed with Microsoft Word and Excel
• Able to travel overseas when required
• Minimum 2 years of mechanical design or product development experience
• Good technical writing skill
• Basic knowledge of GD&T and manufacturing processes

Job Title

Node JS Engineer (AMK)

Occupation

SOFTWARE AND APPLICATIONS DEVELOPER

Job Description & Requirements

Responsibilities:

• Participate in AGILE project running on SCRUM sprints and daily stand-ups.
• Responsible for design, coding, testing, and documentation.
• Able to liaise with the customer in requirement gathering, acceptance testing and troubleshooting.
• Develop secure, scalable, and good-quality application programs and APIs.
• Perform data migration, data transformation, and scripting.
• Have a passion for delivering zero defect codes and be responsible for the codes developed.
• Participate in continuous integration activities and DevSecOps for testing and deployment.

Requirements:

• Minimum 3 years experience with systems implementation and software development lifecycle processes.
• Degree in Computer Science, IT or equivalent
• Hands-on experience in transforming functional specifications into design specifications.
• Familiar with some of these Web Technologies such as NodeJS, React, Typescript, MongoDB, Java Spring Boot
• Good team player with strong communication and interpersonal skills.
• 5 day week @ AMK

Maestro HR

damien lee tian hong

R1106726

16C8462

Job descriptions:

- Support the sales team with the product demonstration during presentation and workshop.

- Communicate with customer remote and on-site to deliver technical support.

- Responsible with delivery, installation, testing and commissioning of the devices and product service testing reports.

- Other related duties as assigned by the Supervisor.

Job requirements:

- Possess Diploma or Bachelor Degree in Biomedical Engineering or any related engineering fields

- Competent in computer skills is

- Able to work in a fast-paced environment and cope with company expansion plans

- Minimum 1 – 2 years of working experience in healthcare industry preferred but not compulsory.

- Fresh poly graduates are welcome to apply as training will be provided.

- Mid-career conversion personnel are also welcome to apply.

Roles & Responsibilities

• Perform routine inspections, maintenance, and repairs on mechanical systems/ devices.
• Diagnose and provide technical support for troubleshooting and resolving mechanical issues.
• Assist in the calibration, alignment and preventive maintenance of machine parts to ensure proper functionality.

Requirements:

• Min 5 years of relevant working experience and knowledge.
• Able to maintain self-motivation to overcome challenging tasks.

Roles & Responsibilities:

• Perform routine inspections, maintenance, and repairs on mechanical systems/ devices.
• Diagnose and provide technical support for troubleshooting and resolving mechanical issues.
• Assist in the calibration, alignment and preventive maintenance of machine parts to ensure proper functionality.

Requirements:

• Min 5 years of relevant working experience and knowledge.
• Able to maintain self-motivation to overcome challenging tasks.

Licensed Aircraft Engineer B1/B2

• Perform/Certify aircraft maintenance tasks
• Attend to aircraft routine transit/daily/weekly/monthly checks and other line maintenance duties
• Inspect, troubleshoot, and repair aircraft and/or engines and all associated aircraft systems
• Inspect finished work, operation/functional tests and aircraft defect rectification
• Sign-off all tasks performed and comply with Airworthy Release
• Manage and maintain tool & equipment store and provide recommendations, if applicable
• 70% Base, 30% Line, depending on workload

Requirements:

• Prefer EASA, FAA or related licence

• Wide body aircraft rating preferred

• At least 5 years of B1 or B2 Engineer experience

• Handle schedule work in accordance with the master and detailed work program.
• Manage technical and engineering problems.
• Liaise with consultants for technical issues and organise site activities with subcontractors.
• Maintain quality standards and perform site inspections and resolve technical issues on time.

Requirements:

• Degreein Civil Engineering recognised by Singapore PE Board.
• Registered Resident Engineer with IES/BCA.
• At least 3 years of relevant working experience preferably in handling LTA projects.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Responsibilities:

1. Assist M&E Engineer, Superintending Officer Representation (SO Rep) and Resident Engineer (RE) in the supervision and quality assurance of construction works on site
2. Provide standing supervision as and when required by the M&E Engineer, SO Rep and RE
3. To ensure all installation methods and material used are in accordance with the approved drawings and specifications
4. Liaise with the Contractors/ sub-contractors and other Resident Technical Officers (RTO) in the coordination of site works
5. Highlight discrepancies, resolve site M&E issues and monitor site progress
6. Feedback site progress and irregularities to M&E Engineer, SO Rep and RE
7. Attend site meetings, site inspections, testing and commissioning
8. To check as-built drawings to tally with site installation
9. Ensure the contractors maintain work safety, cleanliness and tidiness of the site
10. Documentation of site records, ie. Inspection records, T&C records, site meetings etc.
11. Aware of the potential and actual OH&S hazards of his activities at the workplace and to highlight / communicate to the PM when he knows of any irregularities. He shall be aware of his individual OH&S obligations by ensuring that he is adequately equipped with appropriate safety gears, by observing closely to all safety rules / regulations / procedures at site and by attending all relevant site safety trainings.

Requirements

1. Diploma in Electrical/ Mechanical or Building Services Engineering from local Polytechnic or other tertiary institutions of equivalent standing
2. Minimum eight (8) years of M&E work experience as a Resident Technical Officer
3. Conversant in local construction practices, air-conditioning, electrical, fire protection, plumbing and sanitary services.
4. Good co-ordination skills
5. Good analytical ability with strong verbal and written communication skills.
6. Self-motivated, proactive and team player
7. Past work experience in healthcare/residential/institutional projects is preferred.

he Resident Technical Officer shall report to the Consultant, be responsible for the constant/standing supervision of the construction of Civil & Structural works of the project and shall exercise all reasonable skill, care and diligence in the discharge of the contract. The Resident Technical Officer is expected to know the Building Control Act (Cap. 29), its relevant by­laws and subsidiary legislation, rules and regulations and its latest revisions, have a working knowledge of the relevant statutory requirements, and comply with all the requirements concerning supervision, quality control and other documentation.

The Resident Technical Officer shall undertake all necessary duties as required to fulfil his role and responsibilities, including those duties stated below:

· Duties at Commencement of Works

· Keeping Records of the Works and Reporting to the Consultant

· Inspection / Supervision & Testing of the Works

· Monitoring the Builder’s Site Management

· Maintaining Documents / Information & Equipment / Provisions

· Duties related to obtaining TOP/CSC

· Duties at Completion of the Works

· The RTO shall execute his duties with diligence and care, acting promptly to deal with any problems arising.

Qualification:

-Degree in Electrical.

- 3-5 yrs experience at Electrical Equipment.

Job Description:

Improved JD:

• Oversee the maintenance, monitoring, and uptime of EV charging stations to ensure seamless customer experiences. Lead a service team.

• Manage the lifecycle of technology assets, including chargers, software platforms, and network security, ensuring system reliability and scalability.

• Establish and implement SOPs for troubleshooting and preventive maintenance, optimizing network performance.

• Implement data analytics solutions to monitor and analyze charging station performance, driving continuous improvements in operational efficiency.

- Collaborate with key vendors, suppliers, and partners to secure and manage essential hardware, software, and support services. Oversee the design, testing, and implementation of new chargers, including setting up Router, LAN or SIM. Set up API.

- ⁠Ensure that all technology solutions comply with local regulations and industry standards for safety, environmental impact, and cybersecurity.

• Oversee the implementation of cybersecurity protocols to protect customer data and infrastructure from potential threats.

- Work closely with the customer support team to address technical issues and improve customer satisfaction.

• Evaluate and manage relationships with Factory & technology providers, ensuring cost efficiency and quality.

Job Responsibilities
∙Provide L2 technical support and advice to users on systems-related issues or queries
∙Perform administration/maintenance and works toward continuous optimization of systems performance related to Microsoft 365 & MDM product e.g. Intune, Jamf Pro / School
∙May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L1 incident management
∙Provide technical support for multiple customer environments on End User Devices operations
∙Provide support for Windows / Apple / Android & Chromebook operating systems (OS), end- users software and applications
∙Develop and maintain technical documentation related to design, UAT, configuration, usage, troubleshooting, etc., for all Microsoft 365 & applications and services of MDM products
∙Work closely with Service Delivery Managers and Technical Managers to deliver operational service excellent to meet customer expectation
∙Provide support to project implementation and documentation.
∙Provide technical solution for project delivery and handle and resolve all technical aspects, with hands on approach
∙Work closely with Project Manager to deliver high quality project implementation
∙Develop and maintain PowerShell scripts used to manage / support the Microsoft 365 & Intune / Jamf environment
∙Any ad-hoc duties as assigned

Job Requirements:-
∙At least Diploma in any IT related courses
∙At least 3 - 5 years of IT experience. ICT experience in providing end user devices support / migration / implementation.
∙Fundamental knowledge of Microsoft 365 (Microsoft Teams, SharePoint online, Exchange Teams and Azure AD)
∙Familiarise with endpoint device management tools:
o On-prem - Active Directory environment Group Policies (GPOs) related to endpoint devices. Other e.g. SCCM, BitLocker, LAPS
o MDM products - Intune & Jamf Pro / School
∙Familiarise with endpoint devices operating system (OS). Windows 10/11, MacOS, iOS, Chromebook and Android
∙Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment
∙To have Microsoft 365 related certifications MD102, MS102, CompTIA A+, etc
∙To have Apple Device Support certification.
∙Technical accredited competency for: Major hardware system vendors (e.g Lenovo, HP & Dell)
∙Basic programming knowledge e.g. PowerShell and Visual basic scripting
∙Office Productivity tools for writing and presentation skills needs.
∙Knowledge of IT lifecycle management
∙Knowledge of ITSM - Incident Management, Problem Management, Change Management,
Asset Management, Patch Management

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidate applying should have a strong analytical mind and possess excellent cybersecurity skills and knowledge. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Responsibilities:

• Customer Support: Respond to customer inquiries and technical issues via phone, email, chat, or ticketing system, ensuring prompt and courteous assistance for a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Utilise technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance support team efficiency.
• Collaboration with Internal Teams: Collaborate with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the Company's product offerings, industry trends, and emerging technologies. Continuously enhance technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Job Requirements:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching, and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13th month AWS / Variable bonus
• Selected candidates may pursue specializations in the following areas in the future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.
• This position is suitable for individuals with a strong technical background and professional experience, aiming to transition into a new technical role (i.e., Network Security Engineer) within another department at our Singapore office in the future.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.