Industry: Healthcare

• Assessing appeals for access, extended or concurrent use of Home Care services, based on approved framework;
• Liaising with appealing organisation to obtain and clarify case details;
• Ensuring proper documentation of approvals in system;
• Liaising with other agencies on data collection and collaboration initiatives.
• Request-For-Proposal (RFP) reviews – review tender documents and seek providers/agencies clarification to ensure providers meets the requirements of the RFP proposals;
• Ensure proper documentation of RFP review and the related documents/contracts;
• Other administrative functions, such as collation of returns, managing of providers’ data base, preparation of reporting slides.
• Other duties as assigned by Reporting Officer.

Requirements:

• Singaporean
• Degree holder
• Proficient in MS office applications (e.g. Microsoft Word, Excel and Powerpoint)
• Good planning capabilities, and good command of English with good communication and writing skills
• Prior experience in healthcare sector is a bonus

Other information:

• Salary: $17/hr
• Working days: Mon - Fri (office hours)
• Contract: 12 months
• Location: Outram Park

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Overview

Opus 2 provides game-changing, cloud based legal technology and services that enable law firms to build the connected digital practices of tomorrow, today. Our solutions allow firms to transform at a pace that fits their business needs, to streamline and connect the different stakeholders end-to-end and deliver greater efficiency, collaboration and insight. Powered by Opus 2, law firms worldwide are delivering innovative, solution-based services that bring their teams, clients and third parties together in a single connected space, so lawyers can focus on what matters most – creating value, differentiation and deeper client engagement.

The Product Support team are a talented, engineering focused department with an emphasis on customer service whether that is dealing with external clients or internal business functions. We work with a number of different areas of the business and are responsible for service excellence and ownership of client incidents.

Job Overview

We are looking for a Product Support Specialist in our Singapore office.

We require a smart and driven individual who thrives in a fast-paced environment where helping the customer is a top priority, and who loves to figure out and solve technical problems. In this role, you will be primarily responsible for escalated technical support of our software products, handling customer inquiries and working with internal teams to develop solutions to client-reported issues.

What you'll be doing

• Provide 2nd line technical support and expert product consulting, via email, phone, and our internal support portal, to all users of our Opus 2 platform, Transfer and Annotate products (SaaS, Enterprise and Internal).
• Troubleshoot and test client-reported product defects, liaising with QA and DevOps for the deployment of fixes.
• Creating automation tools with bash, python (or similar) to fix data-related issues across the product suite.
• Work cross-functionally with other teams to ensure that all client needs are satisfactorily met.
• Identify, triage, and escalate defects to appropriate internal personnel, providing a clear outline of the problem with technical detail.
• Capture client feedback, and escalate improvements to appropriate internal personnel, providing a clear story of the improvement in clear detail.
• Assist with proactively engaging clients with best practices to optimise product usage and maximise adoption.
• Consult with Enterprise clients to provide expert product knowledge and technical product workflow solutions.
• Track and manage support activities in the Helpdesk or incident tracking system.
• Recognise and promote opportunities for training and professional services.

What we're looking for in you

• Provide 2nd line technical support and expert product consulting, via email, phone, and our internal support portal, to all users of our Opus 2 platform, Transfer and Annotate products (SaaS, Enterprise and Internal).
• Troubleshoot and test client-reported product defects, liaising with QA and DevOps for the deployment of fixes.
• Creating automation tools with bash, python (or similar) to fix data-related issues across the product suite.
• Work cross-functionally with other teams to ensure that all client needs are satisfactorily met.
• Identify, triage, and escalate defects to appropriate internal personnel, providing a clear outline of the problem with technical detail.
• Capture client feedback, and escalate improvements to appropriate internal personnel, providing a clear story of the improvement in clear detail.
• Assist with proactively engaging clients with best practices to optimise product usage and maximise adoption.
• Consult with Enterprise clients to provide expert product knowledge and technical product workflow solutions.
• Track and manage support activities in the Helpdesk or incident tracking system.
• Recognise and promote opportunities for training and professional services.

Working at Opus 2

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• 22 days annual holidays, flexible working, and length of service entitlement.
• Loyalty Share Scheme.
• Healthcare Insurance.
• Dental Insurance.
• Additional Childcare Leave.
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.
• Accessible and modern office spaces
• Company social events.

Equal Opportunities

Opus 2 International is an Equal Opportunities employer and applicants are selected solely on the basis of their relevant aptitudes, skills and abilities. No applicant shall receive less favourable treatment on the grounds of sex, marital status, civil partnership status, trans-gender status, pregnancy, maternity, colour race, nationality, ethnic origin, religion, belief, sexual orientation, disability, age. This is not an exclusive list.

As a Disability Confident Committed Employer, we have committed to ensure our recruitment process is inclusive and accessible.

Recruitment Privacy Policy

Opus 2 is a privacy conscious organisation, committed to protecting the privacy of our people and those who seek employment with us. It is important to us that you understand what information we collect, how we use it and how we protect it. This information, alongside the rights available to you in respect of the personal data you share with us, is set out in our Privacy Policy and we would encourage you to read and ensure you understand it.

Unfortunately, we are unable to respond to all applications. If you have not been contacted within one week of your application, then it is likely you have been unsuccessful.

Who we are

Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world’s 11th largest bank by total assets and the third largest bank in Europe.

Information Systems Asia Pacific (ISAP), our Singapore center is one of the three main IT Hubs for CA-CIB's worldwide business. We work daily with international branches located in 33 countries by:

• Envisioning and preparing the Bank’s futures information systems
• Collaborating and supporting core banking flagships and transverse areas in their large-scale development projects.
• Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges

About CMI

Capital Markets IT (CMI) is the IT department within the bank focused on solutions related to Capital Markets. CMI involves technology solutions and systems used in financial markets for trading, investment, and related activities. This includes electronic trading platforms, Risk management systems (market risk, counterparty risk) algorithmic trading, data analytics and Regulatory measures. The use of advanced technologies like cloud and artificial intelligence is also becoming increasingly prevalent in CMI to enhance efficiency and decision-making processes.

Team & Position

Embark on a transformative career journey as an Application Support Analyst in our Capital Market Department! Join a forward-thinking team committed to revolutionizing financial technology. You will be immersed in real life projects, shaping the future of capital markets software. Unleash your creativity, collaborate with industry leaders, and drive innovation that sets new standards. This is your chance to be a catalyst for change and make your mark in the dynamic world of capital markets. You will have the support and guidance of an identified subject matter expert, as well as being in part of the various communities.

Responsibilities

• Provide comprehensive technical support for capital market applications, ensuring uninterrupted operations and minimizing downtime.
• Collaborate with business analysts, development teams to understand the requirements or troubleshoot, debug, and resolve application-related issues.
• Design, develop and test code using a modern CI-CD pipeline.
• Monitor and analyze system performance, promptly addressing any issues to maintain optimal functionality.
• Implement proactive measures to enhance system reliability and performance.
• Conduct regular system audits to identify vulnerabilities and implement security patches.
• Respond to user queries and provide effective solutions to application-related problems.
• Develop and maintain documentation for support processes, troubleshooting steps, and system configurations.
• Collaborate with cross-functional teams to ensure seamless integration and alignment of applications with business objectives.
• Participate in on-call rotations to provide 24/7 support for critical issues.
• Stay updated on industry trends, emerging technologies, and regulatory changes relevant to capital markets.
• Participate to proof of concept for new technology R&D
• Contribute to continuous improvement, automation and development initiatives to elevate the efficiency of support activities.

Technical

• Strong knowledge in UNIX platform and any relational DB and language ( SQL, Oracle, Sybase, BigData)
• Proficiency in scripting languages (e.g., Python, Shell) for automation and monitoring.
• Valuable exposure to Elastic Search, Grid computing, Grafana and Prometheus, Kibana, Control-M, KAFKA
• AWS or GCP Cloud Certified
• Any DevOps Pipeline tooling GIT, Maven/Graven/Nuget/ Ansible, Jenkins, Docker/Kubernetes.

Functional

• Demonstrate a broad understanding of Market Risk and FO Trade workflow, with a commendable grasp of financial products (Treasury, Fx, Credit, IRD)
• Strong knowledge of financial instruments, market data feeds, and trading workflows.

Nice to have

• Any Object-oriented language: Java, .Net
• Domain-Driven design and Microservices: springboot
• Any testing automation tools and frameworks (e.g., JUnit, TestNG, Selenium).

Qualifications and Profile

• Junior level (0 to 3 years) experience in supporting capital market applications and trading systems, ideally within the dynamic landscape of Market Risk/Front Office operations.
• Master degree or Bachelor’s degree in Computer Science, Software Engineering, or related field.

Other Professional Skills and Mindset

• Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
• Excellent problem-solving and analytical skills.
• Ability to work under pressure.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt to new technologies.
• Passion for sharing expertise and grow team members’ skills.

Shift Timings:

• Candidate will have to work in shifts as support is requiring 24/6 Support (depending on team).
• ASIA (09:00 AM - 6:45 PM SGT), EMEA (05:00 PM - 02:00 AM SGT) & US (11:30 PM - 08:30 AM SGT)

• Overall responsible for technical operations of the assigned oil tankers.
• Ensure that the vessels achieve the necessary technical standards and performance.
• Manage the vessels certificates and documents to ensure they are systematically updated and stored.
• Prepare and manage vessels’ technical budget and monitor dry-dockings and other required repairs and maintenance jobs.

Requirements:

• Chief Engineer or Second Engineer (COC Class 1/Class 2)
• At least 2 years of experience as Technical Superintendent for Oil tankers.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Customer Support Coordinator - European Engineering MNC

1 year contract renewable

Salary: $4000 max

5 days work week

8am - 5pm

Location: Ayer Rajah

Job Scope:

· Ensures the resolution of customer issues (e.g., order deliveries, logistic, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.

· Perform order fulfillment, logistic support and take ownership for all outgoing transaction on time.

· Response to customers’ enquiries on order status and delivery issues promptly with accurate information.

· Tracks regular target performance and provides results to management Coordinate with 3PL on shipment arrangement, custom clearance and logistics delivery.

· Coordinate and update transportation information of goods between customers and suppliers.

· Ensure job closures as per target set and ensure smooth execution of daily shipment.

· Updating tracking platform on a regular basis and follow up closely with the relevant parties to resolve any issues, complaints with satisfaction.

· Coordinate with packer on special packing for fumigation, booking of shipments, prepare shipping mark, and shipping document at the request of the customers.

· Coordinate on Certificate of Origin application from Chamber of commerce at the request of the customers.

· Facilitates and support on Letter of Credit / Bank guarantees/ Bonds process for orders when it is required.

· Coordinate customers’ complaint to the Quality Assurance / warranty issue / Store and follow up with corrective actions.

· Ensure billing on time and sending invoices to customers promptly.

· Provides back-up support to commercial operation team members in the performance of job duties as required.

Support on business administrative activities to raise PR for pantry supplier, catering, and other business activities when it is required.

Responsibilities

· Carry out preventive and corrective maintenance of I&C field equipment /control system on area of his charge

· Carry out overhaul program of the generating unit for I&C field equipment and control system

· Interlock testing of Boiler, Turbine, HRSG, BOP and Generator after overhaul

· Supervise contractors in site works involving I&C field equipment

Key activities such as

o Identify failed equipment for rectification

o Responsible for the maintenance of process control equipment

o Monitoring of performance of process control loop, field equipment in the plants

o Witnessing of acceptance tests of new equipment with senior officer

o Data entry and up keeping of maintenance activities

o Drafting and updating of plant control drawing when necessary

o Troubleshoot and repair of process control equipment

o Carry out toolbox meeting for contractor

o Requisition of PTW

o Requisition of store materials required for maintenance

o Carry out OT user review, OT system patch update, antimalware update, OT system capacity review, OT system inventory review

Requirements

· Diploma in Electrical Engineering or related discipline with at least 1-3 years of relevant experience

· Understanding basic operation principles of Combined Cycle Plant

· Understanding basic cybersecurity of OT system

· Understanding of operational part of the process control equipment such as: Controller, Data gateway, Input/out module, Operator workstation, Engineering Workstation

· Able to read schematic drawing, P&ID, Interlock circuit, Function block diagram

· Able to calibrate and troubleshoot control equipment, PC based systems

· Able to carry out intermediate level of routine, preventive and breakdown maintenance without guidance

· Able to analyse and troubleshoot PLC fault

· Able to use and navigate engineering tools

· The offered job grade/designation will be based on candidate’s experience, competencies and skillsets

To apply, please visit to www.gmprecruit.com and search for Job Code:13697

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

• Coordinate and support the sales team in achieving their sales targets for insurance policies and products.
• Support the sales team in preparing and processing insurance policies, quotes, and applications.
• Respond to inquiries about insurance coverage, policy details, claims, and related issues.
• Prepare and maintain accurate sales reports, records, and customer databases in compliance with relevant regulations and company policies.
• Communicate effectively with team to gather required information, answer inquiries, and provide exceptional customer service.
• Provide administrative support to the sales team by managing paperwork, filing, and documentation.

Requirement:

• GCE ‘N’ level & above.
• At least 2 years of admin experience in Insurance industry.
• Proficient with Microsoft Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

About the role: Application Support Analyst (on site)

This role is about problem solving supporting trading applications for Global Derivatives Markets

Joining an award-winning application support team, you will work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. Direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise.

You will work with the very latest in low latency trade execution technologies, maintaining Linux server and Windows client applications across our global distributed architecture in both proprietary private cloud and in public cloud environments.

This is a technical role based in our Singapore Downtown office. Supporting our global client base and working as part of a global team, communication is key – both with clients and with colleagues across multiple teams and time zones.

You will be required to:

● Respond promptly to support requests and enquiries from clients.

● Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.

● Support customers and resolve issues related to order entry, risk management, and exchange connectivity.

● Conduct analysis of complex order and trade histories.

● Work directly with new customers to coordinate the deployment and configuration of the company’s products.

● Manage distribution and installation of software enhancements and upgrades.

● Work directly with various exchanges and our software engineers to test and conform new software releases.

● Work with our infrastructure team to test and complete various server and network upgrade projects.

● Liaise with Stellar’s overseas offices to provide seamless 24-hour customer support.

About you

● Have a Computer Science, Engineering, or related technical degree.

● Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed and awk.

● You will have strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.

● Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.

● Willing to assume responsibility, making timely decisions including to escalate issues when appropriate.

● You will enjoy working with and exploring new technologies related to low-latency and algorithmic trading strategies. You will be able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.

● You may have previous experience supporting applications that connect to any of the major global derivatives exchanges such as CME, EUREX, SGX or OSE and be familiar with various exchange protocols such as OmNet, ITCH/OUCH and FIX.

● Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.

● Knowledge of relational databases and SQL, any experience with bash or perl scripting and any exposure to public cloud-based providers such as AWS may also benefit you in the role.

How to Apply

Please email your CV to [email protected]

Responsibility:

1. Assist the sales team on any pre-sales inquiries

2. Provide professional technical support to our customers

3. Perform product testings to better understand our products

4. Provide trainings to both our internal staffs and our customers

5. Carry out professional after-sales support duties such as troubleshooting and warranty claim

Requirements:

· Diploma/Degree in n Information Technology/Computer Science, Electrical/Electronic or equivalent;

· Team player, fast learner, and able to work independent;

· Working experience in CCTV, Access Control and Integrated Security will be advantageous;

Other Information:

· 5 days work week (9:00~18：00)；

· Work location: Bukit Batok;

· Attractive salary package + Incentive + Performance allowance;

· Position availability: Immediately;

· Whatsapp Chris (60122210121) for more info

. Email your resume: [email protected]

Job Scope:

Customer Support:

• Respond to client queries and issues related to Anaplan functionality promptly.
• Provide clear and concise instructions to users, ensuring efficient problem resolution.
• Collaborate with cross-functional teams to address complex technical challenges.

Technical Troubleshooting:

• Diagnose and resolve technical issues within the Anaplan platform.
• Conduct in-depth analysis of reported problems and implement effective solutions.
• Work closely with the development team to escalate and resolve advanced technical issues.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in technical support roles, with a focus on Anaplan or similar planning and modeling platforms.
• Strong problem-solving skills and the ability to communicate complex technical concepts to diverse audiences.
• Familiarity with cloud-based technologies and understanding of database management systems.
• Excellent interpersonal and communication skills for effective collaboration with internal teams and external clients.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd | RCB No. 200007268E | EA License No. 01C4394 | Reg. R21100696 | Agnes Goh Li Er

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities:

• Preparation for After Sales EMC RF System integration and onsite installation
• Fault diagnostics and troubleshooting, remote and Onsite (if required) to internal and external customer for RF products/system
• Commissioning and installation of new products based on Pre-Sales System design documentation
• Product introduction and training to end-users
• Maintenance, and calibration coordination with local and oversea customers including execution and documentation of performed RF Test instrumentation
• Coordinate and evaluate customer and internal spare part requirements with relevant departments within the area of responsibility
• Service and support case management
• Continues improvement of workflows and processes within the area of responsibility for RF
• Support regional service manager to establish a professional application and support business for RF products on Amplifiers, RF test instrumentation.
  

Requirements:

• Degree (Preferably) / Diploma in Electronics, Telecoms and / or RF field
• Ability to meet schedules and on demand oversea travel
• Fluent English writing & English/Chinese speaking (Supporting Taiwan customers.)
• Strong analytical and problem-solving skill
• Excellent interpersonal and communications skills
• Confident, persistent, assertive, committed, independent and good team player
• Ability to meet schedules and on demand oversea travel
• Experienced and used to work according to International EMC standards, such EMI and RF EMS testing
• Knowledge of RF Calibration such as for signal generator, power meter will be an added advantage
  

• Act as the main point of contact and intermediary between the CEO and both internal and external stakeholders.
• Handle the CEO's calendar, arrange appointments, and facilitate meetings, including the compilation of meeting documents and presentations from relevant parties.
• Assist in the submission of commercial tenders and project bids.
• Aid in market research by creating and maintaining a market database, gathering, structuring, and analyzing business data.

Requirements:

• Diploma and above.
• At least 3 years of experience in secretarial duties.
• Proficient in business writing to craft reports and presentation slides for Senior Management and the Board.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Guide and oversee a team of technical professionals, including project and system engineers, to deliver project management, system commissioning, technical support, and pre-sales services. The aim is to meet customer requirements and fulfill the company's objectives.
• Set up clear communication within the team. Keep everyone informed about project updates, organizational changes, and other important information.
• Evaluate performance, establish goals, and offer feedback to team members to boost their performance and promote career development.

Requirements:

• Degree in Electronics Engineering or equivalent.
• At least 5 years of supervising a group of engineers experience in Security Industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

1. Incident Management

• To log all incidents (either via phone or email) into the Incident Management System and taking ownership of incidents and service requests from end user and ensure follow up and resolving the tickets within agreed SLA timeline
• Provide 1st level support and resolution to technical issues involving desktop clients, standard and client applications, and hardware issue
• Provide technical service to end users, troubleshooting issues related to personal computers, applications and IP phones
• Perform remote assistance through diagnostic techniques and pertinent questions
• To follow through all the necessary escalation to L2 or 3rd Party hardware vendor and also to Team Lead
• Single point of contact between end-users, next level support until issue is resolved
• To ensure all the information entered into the Incident Management System are accurate and complete

2. Asset Management

• Setup of new desktops and laptops in accordance to organisation policy
• Ensure all desktops / laptops and IT peripherals deployed are in working condition else rectification to be done
• Ensure the accuracy of the asset information such as all are tagged and recorded into the asset database accompanied by necessary form duly signed
• Report any discrepancy of data to Team Lead

3. Desktop Software/Patch Management

• To assist in the testing and rollout of the software / patches to all desktops / laptops
• Work closely and provide technical support to other IT teams as required
• Provide daily /weekly/ monthly update on the progress

4. Job Request

• Understand the user requirement, provide recommendation and solution to the user within SLA
• Provide timely updates on the status of the request assigned

5. Miscellaneous

• Primary support for data centre facility management
• Secondary network support with focus on data point provisioning
• Level-1 network troubleshooting for CCTV and IP Unified communication
• Perform administrative and other tasks as deemed necessary by the Team Lead

Required qualifications:

• Be empathetic and possess a strong focus on customer service
• Possess outstanding interpersonal and communication skills
• Strong knowledge of Windows OS platforms
• Ability to work individually and within a team
• Strong organizational and managerial skills and detail-oriented work ethic

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Meranti Power Pte. Ltd., a fully owned subsidiary of Energy Market Authority, is establishing an operations team to operate two open cycle gas turbines and the associated auxiliaries and ancillary equipment of the power generation station.

We are inviting applicants for the positions of Technical Officer (Operations) who shall report to the Shift Charge Engineer (SCE)/Assistant Shift Charge Engineer (ASCE) (Operations) and be responsible for supporting him in the day to day operations of the power station/plants.

As a member of the operations team, you will be assigned to oversee the execution and coordination of plant related works. You will operate the plant in a safe, efficient and timely manner in accordance with established guidelines and to meet output requirements; performing trouble-shooting on the plant and its associated auxiliary and ancillary equipment; evaluating and recommending plant and equipment process improvements to achieve maximum availability, reliability and efficiency.

The Technical Officer shall support the Operations team in the following:

Responsibilities:

• Responsible for proper and efficient operation of gas turbine, generator and its auxiliary systems and ancillary systems as assigned by SCE/ASCE in-charge.
• Support operation and maintenance engineers in investigation, analyse and determine the root cause of plant defects and outages.
• Prepare, maintain and control all records as required.
• Assist in the preparation, certification and review of all management systems, e.g.ISO 9001, ISO 14001, etc annually and provide support to the auditing parties wherever necessary, including internal & external auditors, to rectify non compliances and/or to follow up on improvement items identified during audit.
• Raise work orders, carry out isolation/de-isolation works to facilitate the issuance of Permits-to-Work to maintenance departments or their subcontractors in accordance to existing regulatory requirements.
• Carry out routine plant inspections and tests during shift duty.

Requirements:

• Education in Engineering
• Minimum 2 years’ operation experience in a power plant or related industries. Fresh graduates are welcomed to apply.
• Willing to do rotating 12-hour shift work.
• Self-driven with good working attitude and possess keen learning disposition
• Proven attendance record and works well in a team
• Work location is in Jurong Island (Transport to and from Jurong East MRT is provided)

Interested candidates, please forward your detailed resume, including last drawn salary, expected salary and date of availability to : [email protected]. Only shortlisted candidates will be notified.

Upon commencement, suitable employees will have opportunities for cross-training.

By submitting your personal data and/or resume to Meranti Power Pte. Ltd. (“MP”) or to [email protected], you shall be deemed to have given your consent to MP for collecting, using, and disclosing your personal data for the purpose of assessing your job application.

About The Role

The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent!

Responsibilities

Thought Partnership & Cross-Functional Partnerships

• Partner with XM Success Managers and work cross-functionally within Qualtrics to prioritize and advocate for software feature enhancements on their behalf
• Collaborate within Customer Units and Qualtrics leadership on high-level client relationships and technology solutions

Technical Advising & Project Management

• Become an expert at the company for our most strategic platform capabilities and understanding the customers’ platform needs
• Help customers optimize their use of the Qualtrics platform and increase adoption of technical capabilities where possible
• Build systems to facilitate program objectives and system effectiveness and measure reliability of services
• Assist clients with executing regular maintenance activities (e.g., handling outages, assisting with root cause analysis, troubleshooting technical questions and issues)
• Design and document functional and technical requirements and help scope projects by understanding timelines and associated levels of effort

Technology Support & Configurations

• Seamlessly integrate new product features into existing programs
• Proactively identify implementation process improvements, determine root causes and overcome roadblocks.
• Drive adoption and expansion of key platform features by demoing and developing proof of concepts/pilots for key platform features while leveraging best practice
• Execute build and configuration services that align to client objectives and strategic goals

Qualifications

• 2-5 years experience working in a technical, consulting, or client-facing role
• Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
• Comfort in working both autonomously and collaboratively
• Ability to articulate technical concepts to a non-technical audience
• Detail-oriented with an ability to prioritize and meet deadlines
• Familiarity with software and front-end development
• Excellent verbal and written communication skills
• Strong problem-solving skills

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment

Details:

• On Job Training Provided

• Eligible candidate may be sponsored for:

1. Diploma in Info-Communication under reputed Polytechnic

2. Internationally recognized IT Certificates in Deskside, Network and Security

Responsibilities

• Ensure desktop environment standard apps are patched regularly
• Perform root cause analysis, network problems, troubleshooting performance issues and hardware failures
• Prepare, install and configure technologies and applications to ensure support on operating system and platforms of company assets
• Prepare IT status reports

Requirements

• Minimum Nitec in IT preferred
• At least 2-3 years of relevant working experiences
• In-depth understanding of Windows desktop operating system (Win7, Win10..etc)
• Knowledge of Microsoft Active Directory, Exchange Server, O365 and Windows Server, DHCP, DNS, Networks, Antivirus, endpoints encryption, PC hardware and software, basic knowledge of Windows networking, Printer and smartphone
• VIP Support experience (advantage)