This is a 12 months contract assigned to our client

Work Location : To be confirmed

Salary Range : $5,000-$7,500

Job Description

As an Entry-Level Infra Tech Support Practitioner, you will be responsible for the day-to-day IT Infrastructure Operations.

Your primary skill in IT Infrastructure Operations will be utilized to ensure that the project is completed successfully.

1. Provide technical support for IT infrastructure operations.

2. Ensure that the IT infrastructure is running smoothly.

3. Collaborate with the team to ensure that the project is completed successfully.

4. Troubleshoot and resolve any issues that arise during the project.

5. Ensure that all work is completed within the project timeline.

6. Provide support to the team and ensure that the IT infrastructure is running smoothly.

Top 3 Mandatory skills

1. IT Cloud Infrastructure Operations

2. Full Stack experience (NodeJS, ReactJS)

3. AWS Cloud administrative skills

Certifications

1. AWS Developer associate

2. AWS Administrator SysOps certified

Skills which are good to have / optional

1. Service management

2. DevOps pipeline understanding

3. System integration background

4. Incident Management

5. Problem Management

Our client, one of Asia-Pacific’s leading organizations is looking for:

Software Support Engineer

Responsibilities:

• Design, develop, document, test, deploy, and maintain software applications.
• Improve software quality using Scrum practices such as code review and unit testing.
• Be well-rounded and collaborate with QE, DevOps, or Product Owners and Business Analysts to contribute to the success of the project.

Requirements:

• Degree in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines.
• Looking for a Springboot Java developer willing to do L2 support work of monitoring applications, answering queries and do initial analysis and troubleshooting of issues reported.
• Familiar with cloud-native technology and architecture.
• Familiar with Clean Code, Design Patterns and Unit Testing.
• Knowledge and experience in Kotlin, Spring Boot Framework and Spring Cloud will be advantageous.
• Working experience in Agile and UX development environments will be an added advantage.
• Good presentation and listening skills.
• Self-driven, motivated, and strong desire to learn.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Software Support Engineer”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636

EA Personnel Name: Vimmi Baunthiyal

EA Personnel Registration Number: R1543982

Staff Nurse | 5Days | 9-6pm | SNB Registered | BCLS + AED license | Potong Pasir/Beauty World

• Monday - Friday: 9am - 6pm
• Salary: $2800 - $4000 (depend on exp)
• Working Location (Fixed) : Beauty World x 1 / Potong Pasir x 1

Job responsibilities

• Responsible for the care management of elderly clients under the senior care centre programme, including assessment, planning, implementation and evaluation of nursing care as well as client education
• Take charge of the whole clinical nursing practice in the centre and ensure compliance with approved standards of nursing practices, including the creation and maintenance of policies and SOPs.
• Perform all general nursing duties to provide quality nursing care and support to clients to ensure their safety and comfort. Duties include medication administration, wound management, fall risks and hospitalization procedures, medical emergency procedures, infectious diseases outbreak procedures and other nursing duties as required.
• Conduct assessments of clients during admissions and periodic reviews, including pre-assessment of referrals
• Assess and evaluate client’s conditions to plan and implement individual care plan accordingly. Consult and coordinate with OTs and PTs and other healthcare professionals as necessary.
• Monitor, assess and review the progress of clients.
• Identify early signs and/or deterioration of clients’ condition through observation and appropriate assessment tools.
• Ensure clients’ records are created, maintained and updated accurately on a timely basis.
• Responsible for the administration and submission of documentation to relevant government bodies
• Teach clients, caregivers and family members proper techniques in self-care.
• Assist and support delivery of health promotion activities in the centre.
• Participate in training and supervision of support care staff.
• Coordinate with programme staff to organize and participate in the centre programmes and activities.
• Other duties and tasks as assigned by the Centre Manager.

Job requirements

• Diploma or Degree in Nursing
• Possess BCLS + AED license
• Prior experience in Nursing Home/Dementia Day Care centre is an advantage

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Description:

• Gain a thorough understanding of technical product specifications and keep up with market trends and company update.
• Schedule sales visits to existing customers and meeting new prospect to expand sales territories.
• Simplifying technical terms during product demonstrations and post-sales customer support.
• Preparing proposals, quotes, and tenders in accordance with client requests.
• Supporting other members of the sales team by training them in the uses of products/services.

Job Requirement:

• Good communication skill
• With electronic, electrical and mechatronics engineering background preferred
• Welcoming entry level with passionate in automation industry
• Outspoken character and keen to talk with customers

AngelineMah
Reg No: R2096146
One Vogue Pte Ltd
EA License: 19C9629

Job Responsibilites

• Record vital signs, assist in wound dressing, perform blood glucose testing and specimens collection, assist patients with general hygiene and in other nursing procedures as required
• Perform admission, transfer and discharge of patients
• Support patients who require ADLs along with nursing team
• Engage patients and visitors to understand their needs
• Perform ward administration work such as coordination of various services, inventory management, and participate in quality improvement initiatives
• Other ad hoc duties assigned

Requirements

• Minimum GCE 'O' Levels
• Able to commit for at least 6 months for temporary roles
• Able to perform 2 or 3 rotating shift is an added advantage
• Renewable / convertible based on individual's performance
• Can commence work immediately / within short notice

Interested candidates kindly send in your resume to [email protected]

Attn: Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd (99C4599)

• Plan and execute project work schedule to meet the project goals and datelines with different sector clients such as government, commercial and private.
• Prepare, update and present project work progression report in the meeting with the customer.
• Conduct system configuration setup, troubleshooting and commissioning for the ELV equipment such as CCTV system, door access card and intrusion detection system.
• Provide CCTV installation and design advise to the client during site survey.
• Manage and coordinate the contractor and stakeholders to ensure smooth implementation according to the project schedule.
• Negotiate the quotation with contractor before raising up the quotation for approval by management.
• Prepare and update the project documentation such as user manual, floor plan drawing and schematic drawing.
• Provide training to the clients and end users on the system features and operation.
• Provide technical support to the maintenance team after the commissioning.
• Maintain positive relationships with clients, address concerns and ensure clients are satisfied with the delivered solutions.

Requirements:

• Bachelor’s degree in Electronics Engineering or related field.
• With 6 or more years working experience in the Security Industry.
• Prior experience in handling at least 5 or more engineers.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Remuneration Package:

• Job Grade: Manager / Senior Manager
• Salary: $8,000 - $11,000
• AWS given for 1 month, Variable Bonus

Responsibilities:

• Drive teams across company sites for the successful roll-out of new programs to high-volume manufacturing (HVM).
• Drive/lead factory/customer technical projects and serve as the point of contact for quality and NPIs.
• Act as the first point of contact for technical inquiries, coordinate with the Sales, RnD and Engineering Operation teams to execute customer’s requests.
• Work as an integral part of the sales process, seek out new opportunities and provide technical feasibility feedback to the sales and executive management team.
• Initiate new package requirements through Design/Simulation process, and follow through to close designs with customer.
• Manage all new devices from Design to Qualification to Production Ramp.
• Review and evaluate customer's IC product packaging requirements. Provide package solutions within the packaging capability, package roadmap, process flow and design rules of the factories.
• Determine project technical specifications, coordinate Qualification builds and closure including production ramp of all Quals built.
• Identify and articulate requirements of Qualification lots from customer to factory.
• Drive/lead factory/customer technical projects and serve as the point of contact for quality and NPIs Implements change notices; resolves technical issues

Requirements:

• Masters or Bachelor Engineering Degree with 7+ years minimum work experience or equivalent in IC assembly related companies or semiconductor environment.
• Good knowledge of FOL (front-of-line) and EOL (end-of-line) assembly operations.
• Knowledge of DOE, reliability requirements, material selection, FMEA, Failure Analysis and other quality and statistical tools.
• Self-driven and has excellent problem-solving and organizational skills for daily customer support and managing ongoing and future programs.
• Communicate and present effectively in small and large groups.
• Work independently and as a team player with customers and worldwide cross-functional teams within the organization.
• Must be proficient with MS Office Suite (Excel, Word, and PowerPoint) and knowledge in CRM.
• Willing to travel when needed.
• Flexible to work within US, Europe and Asia business time zones.
• Must be a team player comfortable working with cross-functional teams. across geographic boundaries with experience in leading teams and managing projects.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Marine Technical Purchasing Officer

Working days: Mon-Fri 9am to 6.30pm
Salary: $2800 - $4000
Location: Kim Seng Promenade (Nearest MRT: Great World)

Job Duties:

• Procurement, sourcing and purchase of vessels’ spare parts, supplies and services including preparation of relevant purchase orders and job orders to ensure proper supply for vessels.
• Compare prices, specifications, and delivery dates in order for Superintendents to review and determine the best offer among potential suppliers.
• Verify suppliers’ invoices against quotations and keeping track of vessels’ total expenditure against approved budgets. Verifies item received with items ordered; liaise and resolve with suppliers for mismatch item
• Monitor vessels’ movements, liaising with suppliers, masters and agents to ensure that supplies are delivered on board timely.
• Responsible for accurate record keeping, follow-up and filing of all stores and spares purchased for vessels.
• Actively follow up on vessels’ defect reports, arrangement of third party service vendors and docking issues etc.
• Coordinate closely with Technical Superintendent and shipboard officers.
• Co-ordinate with vessels on various technical matters as instructed by the Superintendents.
• Maintain and update vessels’ technical certificates and arrangement of renewals whenever required.
• Any ad-hoc duties as assigned by Technical Superintendents and or Technical Manager.

Job Requirements:

• Diploma holders with 2-3 years of purchasing experience preferably in Shipping industry
• Familiar with vessel records and certificates is added advantage

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

A. Role Description / Specific Responsibilities

1. Supervision of Employees / Drivers

2. Assessing the efficiency and technical proficiency of the team

3. Ensuring employees work safety / work process.

4. Resolving operational issues.

5. Monitor daily workflows to ensure operational needs are met.

6. Manage and fulfil Upper Management’s work targets / goals.

7. Prepare reports for upper management regarding operational issues.

8. Perform other operations related duties as assigned.

B. Competencies

1. Good communication skills and able to engage difficult personalities.

2. Active participation in engaging clients and fellow colleagues

3. Holds regular meetings for updating, gaining experience in slides presentation.

4. Gains experience in software development for logistics.

Class 3 License (preferably)

We are currently seeking Resident Technical Officer on 4 months contract.

Job Responsibilities

• Perform roles and responsibilities required of site supervisors under the Building Control Act
• Supervise the timely execution of the works and maintain quality control
• Check all drawings and specifications to ensure that works are carried out in accordance with the approved plans for discrepancies
• Check on quality of works, materials and samples delivered to site
• Ensure that the required construction tests in connection with the construction works are carried out
• Ensure all construction works will not impact or affect the operations
• Ensure emergency preparedness protocols are adhered during trial runs or actual emergencies;
• Prepare defect lists, monitor progress of rectification works and ensure all defects are satisfactorily rectified;
• Supervise works to comply with statutory requirements and specifications
• Ensure that the structural elements or critical works of the construction works are being carried out in accordance with the approved plans
• Attend site, progress, variation and coordination meetings

Requirements

• The RTO-C&S shall have minimum Two (2) years of relevant experience as a RTO,
• The RTO-C&S shall possess a Diploma in the Civil /Structural discipline from a Polytechnic or equivalent;
• 2 years of relevant working experience

More openings at www.gasoil.com.sg

Job Responsibilities:

• Sustaining, improving and validating of written customer communications (by performing administrative, secretariat-support and scrutineering duties);
• The production news portal, the inhouse news portal and social media equivalent (by performing editorial support and technical duties);
• The progress of the projects (by performing curatorial and filing duties).
• He/she may assist in the functions of the permanent team members.

Period:

• 6 months

Working Hours:

• Monday to Friday, 9am to 6pm

Salary:

• Up to $14/hour

Location:

• Rafflesplace

Requirements:

• Diploma/Degree holders
• Meticulousness and a keen eye for detail.
• Willingness to learn in a collaborative team environment.
• Solid administrative/organisational ability.
• Good writing and editing skills.
• Familiarity with digital tools like blog publishing & video editing, Microsoft Office and Sharepoint.
• Ability to multitask, adapt to evolving needs and work to deadline.
• Readiness to carry out special projects that may involve taking on independent responsibilities.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1111404)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House, Singapore 068805 T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Position: Administrative Support

Able to start: Feburary 2024

Salary: Up to 2.8k

Job Description:

• Support day-to-day administrative tasks.
• Ensure accurate and timely uploading of schedules and records.
• Compile and generate reports.
• Facilitate the issuance of digital credentials.
• Perform occasional course support activities.
• Handle assigned ad-hoc administrative duties.

Job Requirements:

• Meticulous with a keen eye for detail in data handling.
• Resourceful, flexible, and highly responsible team player.
• Proficient in MS Office

Good to have:

• Experience in Learning Management System, Training Management System and TP Gateway.

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Responsibilities:

• You will play an integral role, as part of the Facilities Management team in an iconic mall, to ensure that the engineering facilities are maintained at the highest standards
• Carry out maintenance works in accordance to maintenance schedule and monitor term contractors in their routine servicing works
• Monitoring and operation of state of the art AV/ multimedia systems
• Provides all aspects of engineering and technical services support to the Operations Team as well as attending to Tenant's requests, feedbacks and complaints on maintenance related matters

Period:

• Permanent

Location:

• Orchard

Working Hours:

• 5 days (3 rotating shifts):Morning: 7am – 4:30pm
  Afternoon: 1pm – 10:30pm
  Night: 10pm – 7:30am
  

Salary:

• Up to $2700

Requirements:

• Min NTC 2/3 or NITEC/Higher NITEC in Mechanical/Electrical/ Building
• Minimum 3 years relevant working experience in maintenance of M&E systems and building facilities
• Basic computer knowledge
• Excellent team worker
• Conversant in English
• Willing to work weekends and shifts

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1111404)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House, Singapore 068805 T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Our client is a Engineering Company, one of the most established pioneers in the Oil & Gas industry. Due to business needs, they are now recruiting a Sales Administrator to be part of their Sales team. They are located in the East - easily accessible.

Job Responsibilities of Sales Administrator:

• Liaise with customers for sales enquiries
• Prepare quotation & documents
• Send order to manufacturer
• Provide support to sales engineer
• General admin duties
• Prepare monthly sales order report

Requirements

• Minimum ITE in any discipline
• Minimum 1 year of sales support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidates will be notified

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Job Responsibilities:

• The Production Support person is responsible for managing the Temenos’ Odyssey Triple A, Edge Connect (RM Workbench), Client Dashboard and OneStart applications for the Private Bank business
• Work in the Production support team; Provide front-line support for incoming issues to ensure timely and effective resolution of user issues, queries and projects
• Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails
• Actively manage all incidents and issues to proper closure – escalate issues as appropriate to necessary teams and management
• Analyse, document and track all actions taken throughout the lifecycle of the issue including decisions made, successful and unsuccessful actions taken, and final steps executed for resolution. Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues
• Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users requirements
• Assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved
• Embrace standard Change Control Management practices, procedures and guidelines for application releases
• Engage vendor to provide solutions for the stability and sustainability of the production environment.
• Participate in annual DR/BCM activities or infrastructure related upgrade
• Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

Job Requirements:

• Knowledge in Temenos TripleA and Odyssey suite of products
• Degree in Computer Science / Engineering or related disciplines
• 5-10 years of hands-on application management experience, preferably in the Private Banking / Wealth Management business
• Strong skills in Unix / Linux, Perl / Shell scripting, Sybase Database, BMC Control-M Scheduler
• Good team player, Independent , proactive and self-starter with excellent interpersonal and communication skills

Good to have:

• Basic understanding of the front to back of Private Banking / Wealth Management operations
• Experience working in an ITIL-driven environment, and working knowledge of ITIL principles

Tech Support | Troubleshooting | Rochor

• Working Hour : Monday-Saturday [ 10am-7.30pm ]
• Location: Sim Lim Square (Rochor)
• Salary: $2000 +- depends on experience

Requirements:

• Proven experience as a technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues

Job Scope:

• Serve as the first point of contact for customers seeking technical assistance through walk ins, over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Assist in onsite installation/service
• Assist in RMA processing
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Responsibilities:

• Opening and closing of centre
• Managing front counter and centre hotline
• Performing customer service duties and answering all enquiries
• Assisting clients with registration of programmes and application for assistance schemes
• Performing administrative and clerical duties such as collection of programme fees, data entry, centre maintenance and general housekeeping
• Promoting CDAC programmes and recruiting participants
• Preparing rooms and materials for centre activities
• Following up with attendance for centre activities and calling of absentees
• Preparing incident reports where applicable
• Handling walk-in donations
• Covering duties when necessary
• Any other ad hoc duties

CDAC- Toa Payoh

Working hours:
Tuesday: 5.00pm - 9.30pm

Wednesday: 12.30pm - 9.30pm

Thursday: 12.30pm - 9.30pm

Sunday: 10.00am - 5.00pm

Job Requirements:

• Able to serve English and Mandarin-speaking clients
• Possess prior customer service experience
• Computer literate
• Service oriented with pleasant personality
• Able to multi-task
• Team player
• Passion to serve in social service sector

Role: Lead Technical Consultant (MES)

We are are looking to hire Lead Technical Consultant (MES) to join our MES team working at our client site, a pharmaceutical MNC. The selected candidate will be required to provide consultation and engineering service to the execution phase of the project. They will also be involved in the generation and ownership of IQ/OQ/PQ documentation and the GoLive Support.

Responsibilities

• Troubleshoot and provide solutions for MES & ERP problems in recipe execution and recipe authoring.
• Liaise with QA to provide approved change control documentation for all MES system changes.
• Design, create, write and execute to a high-quality standard, test and validation protocols, risk assessments, and system documentation.
• Design, create, write and/or make all required changes to MES & ERP Recipes, worksheets, equipment and material spec's including phase transition logic to a high-quality standard.
• Design, create, write and/or make all required changes to ensure cleaning, equipment and product procedures are aligned to MES processes and vice versa.
• Design, create, write and provide training for all other site personnel on their related MES roles and arrange system access.
• Participate in MES knowledge exchanges, MES Governance meetings and manage issues, work-around and fixes identified.
• Work closely with IT regarding upgrades, patching, hardware support, security and system access and provide technical expertise in implementing upgrades and patching.
• Liaise with Global MES on required system improvements.
• Provide support to other MES system users as required to ensure business continuity.
• Participate in MES projects from initiation to ensure MES system or hardware requirements are taken into consideration.
• Ensure maintenance/replacement of MES hardware, printers, scales, scanners and bar-code labelers. Review for upgrades periodically.
• Keep other MES Team Members up to date on MES changes Documentation of all activities in line with cGMP requirements.
• Cross training within the team and training of new team members.
• Participation in continuous improvement programs to implement improvements in the quality, safety, environmental and production systems.
• Adheres to and supports all health and safety standards, procedures and policies.

Requirements

• Knowledge and experience in manufacturing Automation Systems, MES & Historian, Lab Systems and IT-OT will be preference.
• Werum PAS-X/ Aspen/ Syncade/ Siemens MES (Camstar / Opcenter / Simatic IT) product hands-on experience for full system configurations including interface with SAP and automation systems
• In-depth of knowledge of Pharmaceutical business process (Chemicals (W&D, Solid bulk Mfg., packaging and other unit operations), Bio Pharma processes)
• Master Batch Record creation in Werum PAS-X
• Knowledge on Industry Standards S88 and ISA S95
• Experience working on projects in the pharmaceutical and/or biotechnology industries knowledge of GAMP lifecycle and quality management processes employed in the pharmaceutical sector
• Excellent communication skills and collaborative with team members and external groups

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Our client is a listed company in Engineering and Manufacturing industry. Due to business needs, they are now recruiting a Technical Sales Specialist to be part of their Sales team for ongoing transformation projects. They are located in the East Area - easily accessible.

Roles and Responsibilities:

• Collaborate with Sales and Project Management for the successful execution of assigned programs and projects
• Develop and implement project plans, encompassing coordination, tracking, and budget management
• Ensure prompt attention to customer inquiries and requests
• Facilitate communication between internal departments and clients
• Any other adhoc duties as assigned

Requirements:

• Diploma in Mechanical Engineering or related field
• Minimum 2 - 3 years of relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Overview (Summary of the Role)

ARC(Advanced Response Center) Team Lead is required to work in a secure ARC environment. ARC is a type of commandcenter that specializes in providing technical support or customer service for products or services. An ARC typically employs trained and specialized agents who are knowledgeable about the product or service being supported. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

ARCs often handle more complex issues that cannot be resolved through standard support channels.

They may also provide 24/7 support and have multilingual capabilities to serve a global customer base.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an ARCplays a critical role in ensuring that customers receive high-quality technical support and service for products and services.

ARC Team Leadis responsible for establishing, delivering and maintaining high delivery standards in Service Desk, NOC and SOC. He/she work closely with ARC engineers, operations lead, assistant

manager, manager and service delivery managers to achieve this purpose.

Functions & Responsibilities

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles).
• Ensure SLAs of accounts managed are met.
• Manage ARC engineers in a way to optimize their potential and productivity.
• Represent ARC in meetings with Service Delivery Managers and customers.
• Provide preliminary findings and investigation to customer complaints received.
• Perform ARC duties during peak period.
• Provide inputs with regards to ARC engineers’ performance evaluations.
• Provide inputs to the development of ARC engineers’ training plans.
• Coordinate delivery of a consistent and uniform high quality service to customers.
• Regularly inspect, sample & audit the entire incident or service request management process.
• Determine, document & closely monitor any areas that may need improvement.
• Support business improvement initiatives for the accounts (ie.,ISO certifications, Six Sigma Projects, ITIL processes).
• Record and manage all transactions/cases in Service Management System.
• Broadcast notifications to the relevant parties.
• Provide timely status update, follow up on cases escalated until closure within the service level agreement.
• Ensure daily tasks are executed according to the Standard Operation Procedure.
• Be ready to support and response to 24x7 activities including arranging backup for engineers to work.

Requirements

• University Degree with good result in English.
• Willing to respond to activities after office hour.
• At least 3 years of IT support experience preferably in the IT service desk, NOC and SOC environment.
• Have technical knowledge & skills in following :-

- M365

- MS Excel functions (Pivot, filter, graphs)

- MS PowerPoint

- MS Windows

- Basic Desktop Troubleshooting & Resolution

- Basic Network Troubleshooting & Resolution

- BMC Remedy / ServiceNow

- Cloud Telephony system

• Good communication skill in English.
• Good customer service skill.
• Leadership skill.
• ITIL4 Foundation certified.
• Knowledge of service quality skill.
• Knowledge of service level management.

General Description

• Provide first-level technical support to end-users for desktop and laptop hardware, software, basic infrastructure, and network issues.

• Diagnose and resolve issues related to desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.

• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.

• Follow ITIL processes for incident, problem, and change management.

• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.

• Maintain accurate and up-to-date records of all desktop, infrastructure, and network-related activities.

• Ensure compliance with IT policies and procedures.

• Assist with the management of the asset inventory for desktops, laptops, and network devices.

• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.

• Any other task assigned by the reporting manager or team lead.

Work Experience

• 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Responsibilities:

-Provide maintenance and support for Customers' Enterprise IT Network Services

-Hands-on experience in any Windows/Linux Server configurations

-Perform troubleshooting and problem identification for any infra services

-Able to perform as the role of Project Lead / Coordinator in project management for small to medium size projects or Service Requests

-Participate in the design of information and operational support systems

-Provide documentation for deployments

-Must be able to learn and work independently

-Basic understanding in network implementation

-Basic scripting knowledge in Linux/Windows

-General understanding in security implementations

Requirements:

-Diploma / Bachelor’s degree in Engineering, Computer Science, Information Technology, Security or equivalent

-Required to have minimum 1 - 2 years of hands-on technical support experience in SI Environment

-Fast-paced environment

-Proven analytical and problem-solving abilities

-Highly self-motivated and directed, with keen attention to detail

-Experience working in a team-oriented, collaborative environment

-Good communication and writing skills

-Strong customer service orientation

-Able to work independently

-Fresh Graduate are welcome to apply

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Assisting in acquiring and developing Company’s products.
• Manage in generating and processing of sales order schedules.
• Regularly engage/communicate with customers for sales.
• Offering consistent and efficient post-sales support to customers.
• Manage daily operations and orders in hand by liaising/cooperate with other departments.
• Responsible for the creation of necessary service manuals and procedures documentation by coordinating with the service department and customers to ensure timely availability.
• Acquiring technical information, drawings and data as needed.
• Coordinating with marketing team on customers’ needs.
• Active participation in meetings (e.g production and sales order review).
• Any other duties as assigned.

Requirements:

• Min Diploma or Degree in Business or other relevant equivalent field of study.
• Min 3 years relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

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