Job purpose

This role is under the Sales department. To support the sales for administration & coordination matters.

Personal Attributes & Characteristics

· Self-driven and holds a positive learning attitude

· Meticulous and able to adapt to a fast-paced environment

· Ability to work independently with minimum supervision

· Good communication skills to liaise with people from all level

Duties and responsibilities

• Handle and support administrative requests and queries
• Picking up calls, replying to emails, and assisting walk-in customer with their enquires
• Assisting with sales meeting and sales data entry
• Provide all necessary data to senior management upon request and coordinate meetings between departments
• Support sales staff by completing and processing orders and keeping senior staff informed of any issues with delivery
• Assist sales to maintain sales software, updating of products, prices
• Assist sales and administration to follow up with enquiry and documentation status for HSA licensing
• Any other ad-hoc duties assigned

Qualifications, Skills, Experience

· Education – min O Level, Higher Secondary/Pre-U/'A' Level, Professional Certificate/NiTEC

· Experience – Entry Level, Fresh Graduate are welcome

· Language – English, Chinese (Proficient in speaking and writing in mandarin will be an advantage)

• Computing – Microsoft

Personality and Competencies/Skills

Meticulous and organised
Able to multi task and able to work under pressure
Team player, able to work independently with minimal supervision
Good communication and interpersonal skills

Duties and Responsibilities

Support and administer network and applications including troubleshooting on any technical issues remotely and/or on-site
Evaluate causes, implications of problems, ascertain glitches and identify possible solution options
Monitor and maintain proper inventory of hardware and software licenses
Support and administer outlets CCTVs, POS system, receipt printers, routers, etc
Compile and prepare reports regularly
Travel to stores for support when needed
Setting up, managing and maintaining IT-related equipment for new workstations or stores
Update and maintain Policy & Procedures for the IT Department
Keep updated with latest technology and security risks
Any other IT adhoc duties that may be assigned from time-to-time

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Service Desk Engineer in Singapore to support the IT operations of our client, a global MNC, with the following responsibilities:

Responsibilities:

· Perform IT support for end users, ensuring user satisfaction

· Provide technical troubleshooting and support for hardware, software, network, and application issues.

· Escalate complex or unresolved issues to appropriate support teams or specialists for further investigation and resolution.

· Coordinate with users on projects tasks, providing regular updates on migration status

· Assist in Knowledge Base, Assets Management for ServiceNow

· Knowledge of Active Directory is preferred of adding, deletion of accounts. NTFS permissions based on global groups. Apply GPO on end points

· Perform imaging of laptops, through SCCM imaging

Requirements:

· ITE or Diploma in Information Technology or related discipline

· Excellent Interpersonal with the ability to communicate (both verbally and written) and interact effectively at all levels

· Understanding of desktop, laptop and printer and TCP /IP networking

· Knowledge of Windows 10, Office 0365 applications

· Vendor interaction (laptops / desktops) for repair and replacement of parts

· Knowledge in basic networking and troubleshooting

· Knowledge in ITIL practices and processes

· Must be self – motivated, a team player and demonstrate effective learning skills

· Committed, pro –active and dynamic working attitude

· Must have passion in technology, computers and people

Roles & Responsibilities
• Supplier Relationship Management: Develop and maintains relationships with CM partners. Key point of contact for any operational issues by CMs at working team level.

• Capacity / Production Planning: Coordinate with internal teams and CMs on production schedules. Align S&OP plans between ASMPT & CM; collaborate to de-escalate supply risks.
• Qualification: Together with CM managers, implement stringent qualification plan with QA for CMs to ensure CMs meet ASMPT’s standards (training, copy-exact transfer, FAI and PPAP).
• Quality Assurance: Execute quality control processes with QA and ensure CMs’ adhere to strict quality, safety, trade, legal and regulatory compliance requirements.
• Operational & Engineering Support: Support production line issue troubleshooting & resolution (e.g., CM late delivery) and coordinate with technical leads for change requests review. Liaise with Internal Manufacturing to support engineering issues in production, improve process efficiencies to gain productivity.
• Continuous Improvement: Support CMs on validating and implementing improvement ideas.
• Contract Manufacturer Negotiations: Prepare materials to support negotiation with CM to achieve best optimal cost & deliver business needs (e.g., supply capacity, pricing structure, quality etc.)
• Performance Management: Track CM’s operational performance regularly via operational KPIs. Escalate any operational issues to CM manager.
• Project Management: Coordinate across various internal and external stakeholders to align and progress per plan to achieve the desired outcomes. Escalate and mitigate business critical risks. Support CM Manager to implement project plan and ensure progress is on track.

Requirements
• Tertiary qualifications (Bachelor’s) in supply chain management, engineering or a related field
• At least 3-5 years of working experience in commercial / business and manufacturing (operations, quality, technology, planning) function required.
• Experience in External & Contract Manufacturing, Supply Chain Process & Quality Management.
• Proficiency in Mechanical and Electrical/Electronic Drawings as well as Microsoft Office Suite.
• Excellent project management and organizational abilities, able to coordinate and facilitate across various internal and external functions to achieve the desired outcomes.
• Strong interpersonal & communication skills; mature, pleasant, and highly energetic personality.
• Analytical mindset with ability to make data-driven decisions and problem solve.
• Willingness to travel within SEA, East Asia to visit CMs and any other countries as needed.

• Configure, manage and host webinars.
• To ensure reliable performance, manage and monitor the utilization of both wired and wireless networks.

Requirements:

• Diploma in IT or equivalent
• At least 2 years of experience in using Microsoft 365.
• Proficient in Cisco Webex and MS Teams.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Support users encountering challenges with operating systems such as Windows 10 and 11, along with software applications like Microsoft 365.
• To ensure reliable performance, manage and monitor the utilization of both wired and wireless networks.

Requirements:

• Diploma in IT or equivalent
• At least 2 years of experience in using Windows 10 and Windows 11.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Support the managing of IT infrastructure platform systems.
• Operations and deployment projects of infrastructure systems across on-premises and cloud.
• Provide expertise and support for Windows and Linux operating systems administration, incident resolution and maintenance
• Installation, configuration, administration, performance monitoring and tuning, capacity planning and maintenance of the systems
• Develop systems operation procedures and other infrastructure related documentation
• Manage vendor relationship to ensure vendors meet contractual obligations
• Manage infrastructure projects for upgrading the platforms or introducing new technologies and platforms to the environment.
• Provide support and liaise with external service providers on IT Infrastructure Services enhancement, development, and deployment
• Support application and infrastructure projects.
• Work with different IT teams to support operations and projects.

Job Requirements

• Degree in Computer Science / Engineering or related discipline
• Must be familiar with various types of infrastructure systems platforms, including virtualization, servers, storage, operating systems.
• Min 5 years of experience in Infrastructure operations and project deployments
• Support 24x7 systems
• Experience with one or more of the following products and platforms
• Infrastructure Virtualization (VMware)
• Operating Systems (Linux, Windows)
• Compute/Storage (SAN, NAS)
• Infrastructure Services and tools (e.g., SFTP, Active Directory, Job scheduler etc.)
• Experience with network technologies, TCP / IP, DNS, DHCP etc.
• Experience in managing IT operations teams.
• Good understanding of ITIL
• Good communication skills
• Self-motivated and have attention to detail.
• Certification in VMWare, Microsoft Windows or RedHat Linux.
• Cloud platform certifications will be an added advantage.

Pls send in your updated resume stating past experiences, reasons for leaving, current and expected salaries to [email protected]

Xin Yuan Fei Edu Hub (Coeus International Holdings) runs a one -stop educational service providing consultation and support services to international students wishing to study in Singapore. We are looking for an marketing support to assist in drafting write-ups and attending to customers` needs as well as supporting the Marketing Manager with the execution of various strategies.

Responsibilities:

• Looking into customers` needs and requirements so as to recommend educational pathway.
• Attending to customers` needs by selling & promoting services.
• Provide advice to parents and assist them with selection on student`s educational enrolment & programs.
• Drafting write-ups and completing application forms
• Follow up and keeping up-to-date with student`s progress.
• Keeping up to date with changes in Singapore`s & other International education system and structure.
• Handling and attending to customers` inquiries
• Assisting in other ad-hoc duties if required

Requirements:

• Candidate must possess at least a Diploma or equivalent from reputable institutes.
• Prior knowledge on Education structure & systems (International Schools & Singapore Government Schools) will be highly advantageous
• Ability to engage customers via various channels
• Good interpersonal & communication skills
• Ability to engage and work as a team
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only
• English proficiency to complete applications and write-ups

Our team is actively searching for self-confident and highly motivated candidates to join our ranks. If you possess quick learning abilities and strong communication skills, you are a great match. This role provides flexibility in working hours, allowing you to carry out your responsibilities from the comfort of your home.

Your main tasks involve

• coordinating sales meetings with potential clients
• offering company updates to our existing clients, and managing administrative tasks alongside sales services.

Since this is a remote position, it necessitates self-sufficiency and discipline. The monthly salary range falls between $3,000 and $6,000. We require candidates to possess at least "A" Level, diploma, or degree qualifications.

Job Responsibilities:

• To carry out regular inspection, annual overhaul, servicing and maintenance of equipment and plant ancillaries.
• To monitor essential spares and inform supervisor if replenishment is required.
• Troubleshoot of simple plant equipment faults with supervisor’s guidance.
• To ensure and maintain proper filing and documentation of administrative, maintenance and service works.
• To ensure safety in all maintenance and service works carried out by contractors.
• Responsible for the proper and efficient operation of gas making plants and its ancillaries.
• Attend to matters relating to production, quality control, storage and distribution of Town Gas from the Gas Works.
• To perform standby duties after office hours.

Pre-requisites:

• Diploma in Electrical / Mechatronic Engineering.
• Preferably 1-2 years of relevant experience.

Your role

Do you want to play a vital role in shaping the future of how we work in an agile way?

We're looking for Business aligned L2 Support engineers who is:

• talented and proactive C# & Kofax Application Level 2 Support Developer
• responsible for maintaining, troubleshooting and enhancing the supported application and workflows, while ensuring smooth operations, stability and reliability
• provide ongoing support for the in-scope applications, resolving any issues or incidents in a timely manner
• collaborate with the business users to understand their pain points while using the applications and translate them into technical requirements for application development team
• document and maintain a knowledge base of common issues and their resolutions
• analyze and monitor application performance, identifying areas for optimization and improvement
• develop low complexity enhancement and code fixes for recurring application issues and KTLO items

Your team

You will be working in the Information Capturing & Processing Crew, which is part of the foundation stream of Client Document and Records Management. You will work within a team software engineers who work across various PODs of Information Capturing & Processing to support the delivery and improvement of the Digital Mailroom Capturing and PDF/A converter service, Kofax Express and the Transformation API service.

Along with your team members, you will enable the transition from our classic products to the new strategic and integrated suite of products.

The crew mission is to become the global differentiator for capturing and processing of (client) information by offering innovative information services for integration & automation.

The members of this chapter are working out of Switzerland, Poland, India, Qatar, Philippines and Singapore.

Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

Your expertise

• minimally 5 years of proven experience in C# development or application support with strong knowledge of .NET framework, REST APIs and Design Patterns for Object-Oriented software
• hands-on experience with Kofax Total Agility, including workflow design and development
• familiarity with Database Management Systems like MS SQL Server
• proactive and detail-oriented approach to support and troubleshooting
• knowledge of IT Service Management and Incident Management process
• familiarity with Agile development methodologies and cloud technologies like MS Azure would be a plus
• strong problem-solving skills and the ability to handle complex technical issues
• excellent communication and collaboration skills to work effectively with cross-functional teams

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Setup Architecture and Design guidelines for the platforms across on-premise (GPC)
Develop Designs Frameworks, Work collaboratively with development team, technical lead and business analyst to determine technical direction and approach to system design and implementation
Coach and train project team members on Technical architecture processes and best practices
Analyze security vulnerability reports for Operating system, Middleware solutions
Plan operating system, middleware patching involving ATFM and
Work with Infrastructure partners (ATFM, GPC) to set up development, testing, and production environments
Proposes solutions that satisfy performance requirements; ensures test strategy validates performance requirements; tunes application performance issues
Recommendations to strategic plans and reviews; preparing and completing action plans; implementing production and quality standards; resolving problems; identifying trends; determining system improvements; implementing change.
Develops and maintains system documentation

Top 3 Core skills

1. Experience in Operational, Maintenance of solutions at On-premise, Cloud

2. Experience in setting up development, testing, and production environments at GPC and cloud

3. Experience in building/maintaining solutions running on Linux, IBM WebSphere, IBM Curam V7, IBM DB2, custom packaged applications like AngularJS, NodeJS, Docker container management, Kong API Gateway

1. Experience in AWS

2. Experience in managing DevOps

3. Experience in MEAN Stack

Contact Center Support (Contract)

Job Description & Requirements

Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting

Email: [email protected]

My client is a renowned Bank in Singapore and am on the lookout for Contact Center Support (Contract).

Responsibilities:

• Acquire up to 7 years of IT experience, including a minimum of 5 years focusing on Contact Center applications within the banking/financial services sector.
• Exhibit knowledge and familiarity with Avaya Contact Center solution, if possible.
• Demonstrate proficiency in 3-tier architecture applications to:
• Provide Level 2 support by comprehending application architecture and interfaces for effective troubleshooting.
• Support daily IT operations, resolving production issues by analyzing and proposing workaround solutions for service recovery.
• Specify monitoring requirements, anticipate system abnormalities, and proactively prevent potential issues.
• Perform application capacity planning and conduct performance tuning.
• Engage in regular disaster recovery simulations and exercises.
• Display strong interpersonal skills for effective communication with internal IT teams, business units/operations, and external vendors.
• Identify, troubleshoot, and mitigate batch issues, ensuring adherence to SLAs.
• Proactively identify opportunities for preventive measures.
• Execute administration and optimization tasks to achieve optimal system performance.
• Review technical and functional solutions from enhancement/project teams to ensure compliance with established standards.
• Propose design and operational optimizations.
• Provide timely responses to queries from various business units.
• Offer regular updates on status, progress, issues, and resolutions to business stakeholders.
• Collaborate with project/enhancement teams for the smooth transition of operations to the run team.

To Apply

For a confidential chat regarding your next Technology role, please submit your resume (in MS Words format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306

License No.: 16S8060

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Job Responsibilities

• Attend to reported gas incidents and gas supply abnormalities such as gas fires, poor gas supply pressure, suspected gas leaks, etc.
• Perform site investigations and rectification work inclusive of co-ordination work with the relevant authorities (e.g. SPPG, SCDF, HDB, EMA) and other external agencies and submission of reports.
• Attend to customer service requests, e.g. install/ replace/ trouble-shoot gas appliances, perform servicing of gas stoves, carry out soundness tests on gas installations, etc.
• Handle customers’ enquiries/ feedback and perform service recoveries.
• Investigate and report on matters related to meter readings abnormality.
• Attend to meter cut-off and account due related matters.
• Any other duties as assigned by supervisor, which may include driving company vehicle to attend to work arrangements.

Requirements:

• Diploma/Nitec in Mechanical or any Engineering discipline.
• Relevant work experience and technical knowledge in gas, plumbing, sanitary, or electrical systems will be an advantage.
• Able to work independently and as a team player.
• Possess good interpersonal and communication skills, with experience in contract management and customer service.
• Possess a driving license (class 2 & 3), preferably with access to personal transport.

· Minimum of 3+ years of experience in supporting or developing application.

· Technical background around industry leading DevOps tooling.

· Good hands on experience in following technologies :

o Jenkins, Maven, Nuget, SonarQube, Jira and Nexus

o Versioning control systems: Git , AzureDevOps|TFS and SVN

o SQL scripting (SQL Server or Oracle are preferred)

o JIRA platform experience

· Experience in writing Windows / Linux scripting (PowerShell, Bash, Ruby, Python, etc.)

· Possesses strong analytical, logical and problem solving skills

· Understand concepts of IT Production environment and deployment process/pipelines.

We are looking for an Enthusiastic, Energetic Admin & Operations Support Executive who thrives in a fast paced startup environment.

Job Responsibilities:

• Operations Support

Ø Perform daily data update

Ø Perform daily invoice preparation

Ø Setup billing and payments

Ø Coordinate ad-hoc requests from customers

• Admin Support

Ø Responsible for data entry and information management, including e-filing, contact database and document management

Ø Mange and coordinate meeting calendar

Ø Handle office management and other administrative duties as assigned

Job Requirements:

• Proactive Fast learner with a tremendously positive attitude
• Dedicated, detail-oriented and efficient
• Adaptable and Able to work with minimal supervision
• Patient listener with excellent communication skills
• Proficient in Microsoft Office tools like Microsoft Excel, Word, Powerpoint
• A flair in using new software will be added advantage

We regret that only shortlisted candidates will be notified.

Job Responsibilities :

1. Co-ordinate sales efforts to support business growth

 Identifying and qualifying potential prospects, analysing their buying needs, doing

market research and monitoring competitors

 Work with Engineer Specialists to jointly respond to clients’ enquiries

 Coordinate sales activities with accuracy and timeliness.

Job Requirements:

 Have a minimum 2 years experience in client servicing in engineering sales.

 Possess a Diploma preferably in Engineering

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

About the client:

Our client is a reputed organization

Responsibilities:

• Analyse, Review design, Plan project schedule and implement end-to-end Technical enterprise Solutions in Banking and Financial Institutions
• With NeoXam DataHub, Markit or any other EDM specific product and development experiences to lead the design of Data model, establish as golden Data Source and distribute data to downstream systems at bank’s enterprise level.
• Develop a Market Data Services Enterprise architecture blueprint. Establish framework and standards of Data Sourcing from external vendors, Data Quality Check, Data transformation and Distribution to multiple systems across all platforms

Requirements:

• Degree, IT Engineering, Business or Finance
• Minimum 8 years of experience with IT projects in the banking / financial / insurance industry. At least 6 years of technical experiences as enterprise solution architect. Proven track records in delivering and implementing EDM product and technical solutions at enterprise level.
• Preferred with direct Product knowledge in NeoXam Datahub
• Key functional domain knowledge on Market Data for Global Market Trading and its usage for downstream regulatory reporting.
• Require minimum 2 years of experience with software implementation in the areas of Markit EDM, Enterprise Data Management (EDM), DataWarehouse (DW-ETL) or Business Intelligence (BI).
• Well versed in enterprise architecture methodologies for Market Data Domain

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1551772 (Kankanala Lakshmi Prasanna)

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The Sales Support Representative I, will support the execution of the sales vision and medium or short term goals so as to realize our customer promise. In this role, you will apply general knowledge of sales processes to support the relationships for regional customer accounts and maximize opportunities for the assigned customers.

• Assist in the execution of sales processes for regional customer accounts and solve day to day problems to ensure we deliver on our customer requirements.
• Support sales manager on routine operational activities following defined guidelines and establish good customer relationships at various levels within the customer's organization.
• Collaborate with internal and external stakeholders to assist in the successful completion of the sales processes and to ensure accurate execution.
• Assist to create customized reports for customers and track customer requests for defined business or areas.
• Provide assistance to ensure data is accurate in our systems and administration tools.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• Other minimum qualifications may apply

Preferred Qualifications

• Minimum of two years of experience in similar related roles with a complex customer base

This is a 12 months contract assigned to our client

Work Location: To be confirmed

Salary Range : $4,000-$5,500

Job Description

1. Setup Architecture and Design guidelines for the platforms across on-premise (GPC)

2. Develop Designs Frameworks, Work collaboratively with development team, technical lead

and business analyst to determine technical direction and approach to system design

and implementation

3. Coach and train project team members on Technical architecture processes and best practices

4. Analyze security vulnerability reports for Operating system, Middleware solutions

5. Plan operating system, middleware patching involving ATFM

6. Work with Infrastructure partners (ATFM, GPC) to set up development, testing, and

production environments

7. Proposes solutions that satisfy performance requirements; ensures test strategy validates performance

requirements

8. Tunes application performance issues

9. Recommendations to strategic plans and reviews

10. Preparing and completing action plans

11. Implementing production and quality standards; resolving problems; identifying trends; determining

system improvements; implementing change.

12. Develops and maintains system documentation

Top 3 Core skills

1. Experience in Operational, Maintenance of solutions at On-premise, Cloud

2. Experience in setting up development, testing, and production environments at GPC and cloud

3. Experience in building/maintaining solutions running on Linux, IBM WebSphere, IBM Curam V7, IBM DB2,

custom packaged applications like AngularJS, NodeJS, Docker container management, Kong API Gateway

Other skillsets

1. Experience in AWS

2. Experience in managing DevOps

3. Experience in MEAN Stack

Your role:

Are you excited about playing a key role in keeping UBS competitive in the Big Data Space? Do you have a good working knowledge of automation and telemetry tools?

Are you at your best when supporting others? Do you have proven ability to solve complex application production issues? And have a desire to innovate using state-of-the-art automation and monitoring tools?

We’re looking for a Tech support specialist to:

• support big data applications that will eventually migrate to Azure
• ensure workflows, processes, tooling and applications meet the highest production quality standards
• contribute ITIL production expertise to the onboarding of existing and new IT products and services
• define workarounds for known errors and initiate process improvements
• assist in planning BCP, patching and other infrastructure related projects
• contribute to automating manual processes
• get involved in problem management to identify root causes and ensure issues don't reoccur
• maintain a knowledge database

Your team:

You’ll be working in the Application Support and Reliability organization which provides application support for various LoBs suite of applications of the bank. You will be part of a global team that provides follow-the-sun support with other locations in Pune India and Zurich Switzerland

Your expertise:

• a Bachelor’s degree in Computer Science or related field
• Azure knowledge is desirable but not required
• hands-on experience with UNIX, SQL and MS Office products
• experience with monitoring solutions, preferably Netcool, AppDynamics and /or Splunk
• use of or knowledge of automation tools like Automation Anywhere or IPcenter a plus
• proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys

Roles and Responsibilities:

- Assist the Product Owner to refine user stories, document acceptance criteria, break use cases to user stories, and define business rules and the scenarios.

- Assist the solution architect to translate business requirements to technical requirement.

- Ensure clear and complete understanding of user stories and use cases requirements.

- Translate user stories and use cases into test conditions and expected results for product, performance and UAT.

- Ensure the product fulfil the requirements during iteration reviews and system demos.

- Act as a Subject Matter Expert to manage the stakeholders/ user

Qualification/ requirements:

• Bachelor's Degree in Computer Science, Engineering or similar domain; Related professional/technical qualification will be advantageous although not mandatory

• At least 4 years of experience in project management, application delivery and solution design.

• Good functional, technical knowledge and experience in CRM platforms (e.g., Microsoft Dynamics 365)

• Experience in communicating with technical and non-technical stakeholders

• Previous experience of healthcare domain is good to have.

• Proven result-oriented person with a focus on delivery

• Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience (in aggregate no less than 2 years) preferred.

• Good understanding and experience in software development life cycle

• Non-technical / Soft Skills Good Oral & Written Communication skills & a team player.

• Experience of leading a team of more than 3 – 4 people.

• Good problem solving, analytical, synthesis, system thinking and solutioning skills.

#LI-SYNX08

Technical Executive

• Ensure the maintenance Specifications are updated and ready in the system.
• Review and support the T&C works for new facilities.
• Record and report the defects in new installation and construction.
• Plan & monitor the Preventive & Corrective Maintenance.
• Embrace the Digital FM Technology initiated by the department.
• Practice Condition-based Maintenance to compliment Preventive Maintenance.
• Avoid wastages and focus on optimization in FM.
• Ensure maintenance work shall comply with the relevant Singapore Standards and Code of Practices.
• Ensure maintenance work shall comply with the company’s environment, health, and safety policies.
• Responsible for the Preventive & Corrective Maintenance work assigned by the Manager.
• Prepare corrective maintenance work order.
• Train & support the Technical Support Assistant (TSA) to prepare maintenance work order.
• Attend/report immediately on major building & carpark system failure.
• Maintain and beautify the overall landscape within the building compound to the satisfaction of the building owner.
• Meet with tenants to resolve issues associated with building, workplace, cleaning, landscape, hydroculture plant, irrigation and carpark.
• Adopt root cause analysis.
• Constantly monitor the KPIs specified by the Facilities Manager.
• Audit the maintenance work carried out by the external service partners according to the departmental policy.
• Actively participate training through onsite, offsite, and vendor training.
• Use the BIM, App or digital technology assigned by the company to facilitate communication.
• Hold regular meetings with the contractors and the TSAs.
• Act as a first responder under the Company Emergency Response Team.
• Submit weekly facilities management report.
• Responsible for any additional tasks as and when assigned by the Facilities Manager.

Requirements:

• Diploma in Building Services or Facilities Management certifications with at least 3 years of experience
• Relevant experience in plant facility, building/property management operation & maintenance environment would be advantageous.
• Highly motivated, independent, and able to multi-task