Account Executive (4 Months Contract)

Responsibilities:

● Update and record accounting transactions including invoices generation on ERP

● Generate monthly statement of accounts of customers

● Perform reconciliation of customers’ and Supplier ‘outstanding payments

● Work with Customer Service team to resolve billing disputes, discrepancies, and queries

● Prepare, examine and analysis account records, financial statements, and other financial reports to provide strategy for growth.

● Prepare and handle full sets of account (Accounting, Financial Statements, Tax, Consolidation, Reconciliation, Financial Planning, Credit Control, Invoicing, Data Entry, Accruals and Audit)

● Prepare monthly AR/AP aging analysis, collection forecast and relevant provisions

● Maintain inventory record

● Submit quarterly GST and ensure timely completion of the annual audit and tax return

● Handling Petty cash claim, daily Cash flow and liaise with bankers for Bank Transactions, annual reviewing, Forex buying and other banking issues.

● Liaising with external auditors for yearly audit, tax agents, regulatory authorities, corporate secretaries, and handling for government survey.

● Perform other duties and assist with other financial function as required

Requirements:

● Possess Degree in Accounting

● Have relevant experience in financial Statements

● Strong written and oral communication skills

● Team player and adaptable to changes

● Self-motivated, positive attitude, Independent

● Has the initiative to take up challenges and resolve issues

Your jobscope surrounds but not limited to:

• Handle partial/full set accounts
• Periodic reconciliation and updating of bank statement
• Preparation of monthly financial reports and schedules
• Processing of export and import documentation and payment after validation of various requirements as per work process in place

Job Responsibilities:

• Involve on the daily operation and accounting matters.
• Involve in General Ledger, Account Receivable and Account Payable.
• Involve in GST filling and Form 5 submission.
• Assists in the preparation of monthly financial statements for reporting.
• Assists in the preparation of annual budget
• Liaise with tax agent, internal and external auditor.
• Performs other Accounts ad-hoc assignments as assigned by your superior.

Job Requirements:

• Bachelor Degree or Diploma in accounting.
• At least 1 to 2 years relevant experience in accounting or auditing.
• Possess initiative, willingness to learn.
• Ability to work independently and as part of a team to meet deadlines.
• Team player with good communication skills.
• Strong analytical and problem-solving skills.
• Able to written and verbal communication in Mandarin and English with operation staff.
• Willing to work at Gul Ave

PRIMARY DUTIES AND RESPONSIBILITIES

• Recruitment and onboarding of new hires; assist with the recruitment process – review and shortlisted resumes, schedule interviews, facilitate pre-employment screening checks. Support the effective onboarding of new hires.
• Employee Off-boarding; assist in off-boarding of leavers.
• Maintaining physical and digital files for employees, and employee records in HRIS.
• Assist in Work Pass (WP, SPass, EPass) application, renewal, and cancellation.
• Keep track of staff confirmation, promotion, salary adjustment, Contract renewal, etc., and preparation of related letters.
• Provide support to employees in various HR-related topics such as leave, benefits, compensation, claims, and queries related to systems, and resolve any issues that may arise.
• Help to organize events and implement initiatives to promote employee engagement and develop a positive and cohesive culture.
• Preparation of Monthly HR reports and consolidating of Regional HR reports for Quarterly Management meetings.
• Administration of Medical and Flexi Benefits of Employee, including enrolment and terminations.
• Completion of Surveys and MOM Business Census, if any.
• Conduct salary benchmark.
• Other admin tasks and ad hoc duties as and when assigned by superiors.

JOB REQUIREMENTS

• Minimum 3 years of experience in a related field
• Hands-on experience with all work pass (WP, SP, EP) matters
• Microsoft Office skills (Excel and Words)
• Good interpersonal skills, positive attitude, and excellent team player
• Organize at work and have an eye for detail
• Strong verbal and written communication skills
• Good knowledge of statutory regulations

BENEFITS:

• Outlet monthly sales incentive
• 5 Days work per week
• 44 hours weekly (OT & Off in lieu compensation)
• Staff Meals provided
• Transport from Vivo MRT to FOC Sentosa directly in and out daily
• Referral Fee (Up to $3000/-) *
• Uniform provided
• Career Growth Opportunities
• Employee discount of 25%
• Birthday treat for 2pax (Worth up to $150)
• Leave Benefits
• Medical Benefits

RESPONSIBILITIES AND MEANS:

· Maintain a charming and groomed appearance as we greet our guests during their entrance to our venue

· Managing Reservations, walk ins & Event bookings below 40 guests

· Knowledge of the offers provided by the venue is required, such as Food, Beverage, Seating Options and Promotions

· Knowledge of Reservation Flow; Consumer View, Booking Platforms, Booking Processes

· Knowledge of Reservations/ Events Policies

· Monitor daily bookings and ensure assigned tables are prepared prior to their arrival

· Ensure that all requests are properly noted on reservation lists and followed up with

· Showing guests to their assigned tables

· Provide menu and announce server’s name

· As a member of the Front Desk, you will also be required to keep informative with the abouts in Sentosa; Ongoing and upcoming Events. Transport timings and methods. Directions and Map of Sentosa etc

· Know the profile of your guests before shift to anticipate and have a sense of who is visiting the Restaurant. Ensure all reservation requests and VIPs of the day are communicated to the respective service captains

· Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

· Maintain constant awareness of operations and reservations on site

· In this role, you will be responsible for anticipating upcoming reservations, turnovers, and ensuring that walk-ins and last minute reservations are handled in a timely manner in each of the respective seating areas based upon turnovers, peak periods, and the current manpower availability to assure smooth operation flow

· Maintain efficiency in response; Phone Calls, Email Enquiries, Whatsapp Enquiries

· Constantly updated with incoming Reviews; appraise and bring up to the Team on Positive and Negative Reviews. Address customer complaints and escalate to the Guest Relations Manager

· Cashier duties; completing transactions, opening and closing cashier duties

· Data Reporting; updating of sales report

As HR and Admin Executive, you will be part of our growing team to provide a productive work environment and essential support for day-to-day operational efficiency. Your primary responsibilities involve execution of various HR operations tasks and handling of administrative functions.

Human Resource

• Provide support in recruitment activities such as posting job advertisements, scheduling interviews and preparation of employment agreement.
• Plan and organize new hires orientation for smooth onboarding. Responsible for new hires onboarding and offboarding of separation staff.
• Execute annual appraisal processes, administer employee benefits and compensation packages.
• Responsible for sourcing and implementation of training programs that meet staff developmental needs.
• Maintain accurate personnel records, ensuring compliance with HR policies and labour regulations.
• Coordinate payroll processes to ensure accuracy in monthly pay processing.
• Handlework passes and statutory surveys.
• Prepare regular HR reports and metrices.

Administration

• Schedule and coordinate meetings for senior executives, prepare presentation materials or logistics arrangement.
• Make travel arrangement such as booking of flights, accommodations, ground transportation and visa application.
• Manage expense reports and claims matters.
• Oversee general office operations to maintain clean and efficient work environment, maintain office supplies and timely servicing of office equipment.
• Attend to guests and visitors in a friendly and professional manner.
• Perform any other tasks as the need arises.

Job Requirements

• Professional qualification with prior experience in HR and office administration or secretarial support. Experience in manufacturing industry would be an advantage.
• Sound knowledge of labour regulations and HR practices.
• Strong organizational skills with the ability to multitask and prioritise.

Responsibilities:

• Handle Account Payable & Receivable.
• Controlling Documentation, purchase invoices & sales invoices.
• Maintain files and records of the company.
• Maintain updated all companies databases on daily and weekly base.
• Perform data entry operations.
• Perform administrative and accounting duties as assigned.
• Assist in HR matters.
• Any other ad hoc duties as assigned.

Requirements:

• Meticulous and possess good organizational and time management skills.
• Self-motivated and able to proactively resolve issues, whether independently or as a team.
• Good communication and interpersonal skills.
• Able to commence work immediately or within short notice period.

Job Responsibilities:

• Perform system data entries and related functions for customers and ”Internal Warehouse Management System” (iWMS)
• Coordinate with customers and internally for Operation and inventory-related matters
• Ensure all paperwork, system, and filing is completed on time and accurately
• Plan and follow up on Orders to ensure on-time delivery
• Maintain accurate and updated inventory records
• Generate accurate billing invoices, inventory reports, and related reports as per the required deadline
• Attend to customer inquiries and ensure all requests and issues are resolved
• Any other duties assigned

Job Requirements:

• Minimum O'level/N'level
• Positive attitude, detail-oriented, organised, and able to prioritise tasks
• Good interpersonal, communication and analytical skills
• Good command of English (written and spoken)
• Ability to work independently and under pressure in a fast-moving environment
• Able to work as a team player, pro-active, self-motivated and high sense of responsibility
• Entry level candidates are welcome to apply

**Shuttle service is provided from/to Joo Koon

Responsibilites:

• Manage sales growth of key retail accounts and monitoring the accounts’ performance.
• Maintain strong and good working relationships with existing customers.
• Liaise with supermarket personnel for best product display space and rental during promotion periods.
• Achieve / exceed monthly sales targets.
• Develop and implement strategies to enhance the visibility and performance of our products on various channels.
• Conduct frequent market visits to outlets and analyzing trends in market dynamics.
• Expand clientele base and key accounts through networking, cold calling, and social media channels to drive sales revenue.
• Develop and implement innovative market penetration strategies and new launch promotions.
• Manage merchandisers and promoters on their job performance.
• Assist to resolve any issues or complaints from customers, outlets or merchandisers / promoters.
• In-depth understanding of the Company’s range of products and services.
• Any ad-hoc duties as assigned by Manager.

Qualifications:

1. Diploma / Marketing / Business Administration
2. Minimum 2 years of relevant experience in F&B or FMCG industry
3. Proficiency in Microsoft Office, e.g. excel, powerpoint.
4. A dynamic and highly motivated individual with ability to multi-task effectively
5. Customer oriented with excellent interpersonal skills
6. Able to work independently as well as in a team environment

Job Description

Business Development

· Prepare Standard Quotation Forms for Cost Estimation in line with tender scope/summary

· Assist BD in preparation and submission of tender documents (e.g. Fill-in Tender Forms, Contractors particulars & Technical Data (Upon receipt from PICs) as per Tender Format

· Prepare Hard Copy/Soft Copy of Bid with necessary supporting documents as per submission requirement as instructed by BD

· Quantity take-off, materials sourcing, measuring, and estimating materials and labor costs used in the tendering process.

· To request for quotation and liaise with subcontractors and suppliers for various trades.

· Oversee of review contracts, identify irregularities in order to ensure compliance of contracts and the drawings.

· Prepare and analyze costings for tenders

· Assist to prepare tender and contract documents including bill of quantities

· Perform quantity take off for tender

· Prepare costing and budget, pre and post-tender estimate

· Prepare and compile tender documents

· Attend site show round/ tender briefing

· Manage the financial & contractual of all projects from pre-tender stage including quantities, variations, cost estimates, to tender submission;

· Monitoring and keeping track on Contract Insurances details (e.g., expiry date vs project actual completion dates/ indemnity liabilities of stakeholders, etc.)

Administrative

· To provide support to Business Development (BD) team by carrying out general administrative duties.

· To assist and maintain proper and systematic documentation e-filing system for outgoing and incoming data.

· To support and use of company internal ERP system to execute daily tasks.

· To manage and track status of Project Quotation and Project Registration on company’s ERP system to ensure data are up-to-date and properly captured in the system.

· To provide additional administrative support for team members as needed.

· To follow and ensure compliance to company BD&P policies and procedures.

Requirements

· Diploma / Degree in any discipline, preferably in Construction/ Contract Management of Quantity Surveying, Engineering, etc

· At least 3 years of relevant experience in M&E contract administration

· Proficient in Microsoft Office Applications

· Meticulous, proactive and good time management

· Good communication and interpersonal skills

· Good team player with ability to work independently

Operation Executive

• Office Location: West
• Job Types: Full Time
• Timing/Shifts: 5 Day Week

Job Description:

• Manage project requirements, ensuring smooth execution and timely delivery.
• Oversee daily operations, meeting targets and lead time in a fast-paced environment.
• Liaise with customers and internal stakeholders, addressing project-related matters.
• Deploy staff as per client needs, conducting site visits for compliance and troubleshooting.
• Manage activities, and work schedules, and consolidate staff payroll accurately.
• Provide product training to enhance staff skills and knowledge.

Requirements:

• Diploma with 2 years of operations experience.
• Adaptability to fast-paced operations.
• Strong organizational and communication skills.
• Good in administrative and microsoft skills

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the processing and administration by the company relating to this job application.

*We regret to inform you that only shortlisted candidates will be notified

Extol Global is an automotive financing company on a mission to provide affordable financing solution to prospective automotive owners. In view of our rapid expansion of business, we are looking for a motivated individual to join our family.

Benefits:

• Basic up $3,000 - $4,000
• 5days work
• Central West
• Monthly Incentive and Commission available

Job Scope:

• Assist dealers/clients for documentation and coordination support
• Educate dealers with workflow for product submissions to ensure seamless disbursement
• Monitor approval statuses and handle negotiation requests and feedback
• Manage documents data and reports accurately
• Keep records and documents up to date
• Process on loan application (Hire Purchase Finance and Leasing Association of Singapore (HPFLAS))
• Able react immediately for urgent change in arrangement
• Carry out clerical duties, including answering phones and preparing documents

Job Requirement:

• Diploma in Finance, Economics, or a related field.
• At least 1-year experience in the client servicing and processing role in the automotive industry
• Candidates with no experience also welcomed to apply, will be considered for Administrative Executive role instead
• Experience in Hire Purchase Finance and Leasing Association of Singapore (HPFLAS) or LTA Portal

Extol Global is an automotive financing company on a mission to provide affordable financing solution to prospective automotive owners. In view of our rapid expansion of business, we are looking for a motivated individual to join our family.

Benefits:

• Basic up $3,000 - $4,000
• 5days work
• Central West
• Monthly Incentive and Commission available

Job Scope:

• Assist dealers/clients for documentation and coordination support
• Educate dealers with workflow for product submissions to ensure seamless disbursement
• Monitor approval statuses and handle negotiation requests and feedback
• Manage documents data and reports accurately
• Keep records and documents up to date
• Process on loan application (Hire Purchase Finance and Leasing Association of Singapore (HPFLAS))
• Able react immediately for urgent change in arrangement
• Carry out clerical duties, including answering phones and preparing documents

Job Requirement:

• Diploma in Finance, Economics, or a related field.
• At least 1-year experience in the client servicing and processing role in the automotive industry
• Candidates with no experience also welcomed to apply, will be considered for Administrative Executive role instead
• Experience in Hire Purchase Finance and Leasing Association of Singapore (HPFLAS) or LTA Portal

Introduction:

We are looking for dynamic, committed individuals to join our Sales team as Sales Executives to grow our HORECA business.

Job Highlights / Benefits

• Staff lunch provided
• In-house gym
• Staff discount
• Walking distance from Tuas Link MRT

Responsibilities:

• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing FMCG clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• Diploma in Business / Marketing / Sales
• At least 2 years of relevant experience is preferred
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Self-motivated, hardworking and organized in work

Job Highlights

Immediate Hiring

Free staff meals

In-house gym facility

Short walking distance from Tuas Link MRT

Job Responsibilities

• Prepare sales orders, delivery orders, invoices and other necessary documents
• Attend to customers queries with prompt and professional service
• Ensure timely execution of customers’ orders
• Communicate with customers via various channels.
• Liaise with internal departments and/or third parties to process order requests from customers.
• Maintain good relationships with customers by providing excellent sales support and accurate product information.
• Handle and resolve customers feedback issues.
• Any ad-hoc duties as assigned by Manager.

Job Requirements

• Diploma in any relevant discipline
• At least one year of experience in customer service is preferred
• Customer-oriented with positive attitude and pleasant personality
• Excellent interpersonal, communication, problem solving and phone/email etiquette skills
• Can work independently in a fast-paced environment with minimum supervision

This position performs all duties in Accounts Payable (AP) and HR support functions.

Major Duties and Responsibilities:

• Input and process completed purchases in the accounting system, after matching and validating suppliers’ invoices, purchase orders and other supporting documents.
• Process and prepare payments by cheque/TT/GIRO to vendors.
• Consolidate and prepare petty cash payments monthly.
• Handle all enquiries relating to AP.
• Update and maintain master record of vendors in the accounting system.
• Reconcile AP Creditors Accounts in GL.
• Update leasing and hire purchase schedules.
• Prepare the provisions, accruals, prepayments and clearing accounts monthly.
• Process month-end closing of AP module in accounting system.
• Generate monthly AP reports.
• Prepare a statement of unpresented cheques.
• Assist in preparation of audit schedules.
• Handle banking matters.
• Provide effective HR Business partnering support to all staff in HR matters and issues.
• Effectively utilize HRIS to record, update employees’ data.
• Provide excellent customer service in responding to enquiries effectively and efficiently.
• Maintain employees’ data and files and ensure they are kept up to date.
• Provide support on the recruitment process including shortlisting of candidates, organization of interviews, administration of new work pass, documents submission, verification of documents.
• Prepare documents for onboarding and offboarding.
• Assist in the organizing of staff events and ordering of hampers.
• Assist to collate data for Group Insurance renewal.
• Assist on ad-hoc duties / projects as requested by the Director, Finance & Manager, HR.

Who are we looking for:

• You should possess a Diploma in Accountancy or related field
• You should ideally possess 3 years of experience in accounting
• You should possess strong knowledge in SAP, Microsoft Excel and Google Suites
• You should possess strong interpersonal and communications skills
• You should possess excellent critical thinking and be able to work at ease with people from different cultural backgrounds
• You should be capable of handling confidential information with discretion
• Eagerness to explore and learn in the field of HR

Commencement Date

Immediately or in short notice

Working Schedule

Mon-Fri, 8am to 5pm

Company Transport Location

Queenstown MRT

Operation Executive

• Office Location: West
• Job Types: Full Time
• Timing/Shifts: 5 Day Week

MCI Career Services Pte Ltd is a leading recruitment agency in Singapore, dedicated to connecting talented individuals with exceptional career opportunities. We are currently looking for a friendly, proactive, and highly motivated Operation Executive to join our dynamic team immediately.

Job Description:

• Manage project requirements, ensuring smooth execution and timely delivery.
• Oversee daily operations, meeting targets and lead time in a fast-paced environment.
• Liaise with customers and internal stakeholders, addressing project-related matters.
• Deploy staff as per client needs, conducting site visits for compliance and troubleshooting.
• Manage activities, and work schedules, and consolidate staff payroll accurately.
• Provide product training to enhance staff skills and knowledge.

Requirements:

• Diploma with 2 years of operations experience.
• Adaptability to fast-paced operations.
• Strong organizational and communication skills.
• Good in administrative and microsoft skills

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the processing and administration by the company relating to this job application.

*We regret to inform you that only shortlisted candidates will be notified

Chan Mui Lee (Sandy)

Reg No. R1108925

EA License No: 06C2859

Join Our Team as a Junior HR Manager / Senior HR Executive / HR Executive!

Are you passionate about HR and eager to make a significant impact in a vibrant and dynamic environment? We have thrilling opportunities available in both Singapore and Malaysia, with the exciting perk of traveling between offices a few times per month.

This role offers career growth with meaningful contributions to a greener earth and a sustainable environment.

Locations:

• One position based in Singapore.
• One position based in Malaysia.
• Travel between Singapore and Malaysia offices once or twice a month when required.

Reporting to: Head of Human Resources

What You'll Do:

• Manage the full spectrum of HR functions, including recruitment, compensation and benefits, policy development, and employee remuneration for our offices in Singapore and Malaysia.
• Collaborate with the Managing Director and Heads of Departments to develop and implement HR policies, strategies, and processes to attract and retain talent, and enhance manpower productivity.
• Provide guidance on employee relations to foster a cohesive and collaborative workplace.
• Conduct annual job grading, salary banding, and performance evaluations.
• Administer work pass applications, renewals, and cancellations.
• Prepare employment documents such as offer letters, increment letters, resignation acceptance letters, and disciplinary action letters.
• Maintain accurate HR databases and employee records.
• Assess employee training and development needs and make recommendations.
• Facilitate internal communications to keep employees informed and motivated.
• Handle monthly payroll processing, benefits compensation, reimbursements, CPF submissions, IR8A submissions, and government claims (e.g., childcare, maternity, NS) for local and overseas employees.
• Assist in organizing management meetings, townhall meetings, and other welfare-related events, including company functions and team-building activities.
• Manage insurance policies, including health, workers' compensation, and liability insurance, and assist with claims and renewals.
• Oversee office administrators in Singapore and Malaysia, ensuring efficient management of office assets and supplies, and coordinating travel arrangements for employees.
• Support workplace health and safety management.
• Assist in Personal Data Protection Act (PDPA) compliance.
• Provide general secretarial support to the Head of Human Resources.

What We're Looking For:

• Bachelor's degree or Diploma in a relevant field.
• Minimum of 3 years of experience in HR and administrative roles.
• Knowledge of HR laws and regulations, including Foreign Work Pass Regulations/Procedures in Singapore and Malaysia.
• Excellent communication, interpersonal, and analytical skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong multi-tasking, planning, coordination, and follow-up skills.
• Hands-on experience and proficiency with IT software and hardware.
• Ability to use HRMS systems, specifically InfoTech.
• Proficiency in MS Office applications, especially Excel and PowerPoint.

If you're ready to take on a challenging and rewarding role, apply now and be part of our innovative and growing team! Please indicate your salary expectations and availability in your application.

Job Requirement:

1. Min Diploma in Business, Supply Chain Management, Procurement, Engineering or a related field is preferred.
2. Minimum intermediate level in MS Excel
3. High level of integrity and tactfulness
4. A solid understanding of procurement principles, best practices, and supply chain management.
5. Effective negotiation skills to secure favorable terms with suppliers.
6. Good written and verbal communication skills to interact with suppliers, colleagues, and internal stakeholders.
7. At least 3 years of experience in purchasing and preferably in the procurement of engineering related goods such as tools, machine parts, piping, fittings, valves, flanges, pumps etc

Job Description:

• Identify and evaluate potential suppliers and vendors based on price, quality, reliability, and other criteria.
• Negotiate terms and conditions with suppliers to secure advantageous contracts and pricing.
• Generate and manage purchase orders for required goods and services, ensuring accuracy and compliance with procurement policies.
• Analyze procurement costs, market trends, and pricing to optimize purchasing decisions and reduce costs.
• Build and maintain strong relationships with suppliers, monitor their performance, and address any issues that may arise
• Collaborate with inventory and warehouse teams to ensure adequate stock levels, minimize excess inventory, and manage inventory turnover.
• Perform stock check and report other analytical data as required by management.
• Ensure that purchased goods and services meet quality standards and specifications.
• Ensure procurement activities adhere to legal and regulatory requirements, including ethical and sustainable sourcing practices.
• Manage the procurement budget, track expenditures, and report on cost-saving opportunities.
• Stay updated with industry trends, market conditions, and emerging suppliers to make informed procurement decisions.
• Maintain accurate records of procurement activities, contracts, and supplier agreements.
• Liaising with delivery and warehouse teams to ensure goods are received on time.
• Maintain vendor file by providing information, such as payment policies for each vendor, list of vendors with contact information and other information, such as products or services provided
• Review invoices for accuracy of billing, payment dates and any comments or notes attached to the invoice
• Coordinate purchases, such as: equipment, tools, supplies and services such as telephones, copiers, computers, security firms, transport companies

Brew coffee and prepare the beverage

· Assist counter

· Assist in customer service duties

· Maintaining the cleanliness and tidiness

of thecoffee shop

· Assist in receiving, stocking, arranging

ofingredients and supplies for coffee

shop

· Assist supervisor to help out and guide

otherworkers and manage the stalls

· Monthly stock check

Ability to carry out multiple tasks and be

ateam player

· Customer service experience

· Relevant working experience in the

CoffeeShop/Food Court is an added

advantage

· Must prepare to work during weekends/

publicholidays and overtime as and when

required

The Membership Manager / Executive is responsible for overseeing Defence Collective Singapore’s (DCS) membership. As a key member in the Membership team, this role is crucial in fostering community engagement and advocacy through membership.

Defence Collective Singapore (DCS) is the parent company of Singapore Discovery Centre, Singapore Navy Museum, Singapore Air Force Museum, and upcoming brands to be subsumed under the DCS umbrella in near future.

Key Responsibilities:

Membership Management:

• Develop and implement innovative membership strategies to attract, engage and grow DCS members, with the end goal of cultivating advocacy.
• Collaborate with both internal stakeholders and external partners to create desirable value propositions of the membership. That includes member benefits, user experience at various touchpoints and loyalty programme.
• Manage the day-to-day operations of the membership programmes, including acquisition, retention, renewals, benefits, member app, as well as database management and analysis.
• Build and maintain strong relationships with members through personalised communication and a calendar of creative events, to foster a positive, engaging, and impactful member experience.

Qualifications:

• Bachelor's degree in Event Management, Business, Marketing or a related field.
• For Manager position, 3-5 years of working experience, with a focus on membership and loyalty programme.
• For Executive position, fresh grads are welcome to apply.
• Strong organisational, analytical and project management skills.
• Excellent written and verbal communication skills.
• Great attention to details; with a flair for aesthetics.
• Competent with a strong marketing acumen, result-oriented and with a passion for impactful member engagement.
• Creative, cheerful and fun-loving!

Responsibilities & Duties:

• Customer service executives serve as the primary point of contact for clients coming to a company for inquires, requests, queries, and complaints. Forward customer sales enquiries to Sales Dept. for follow-up.
• Co-ordinate with Operations Dept. to respond to customer queries regarding on-going jobs and projects.
• Schedule jobs with Operations staff.
• Prepare quotations and send to customers.
• Track and monitor completion of jobs in the RVS (River Computer System).
• Confirm jobs are “CLOSED” in RVS based on receipt of signed Delivery Orders.
• Produce Purchase Requisition and coordinate with Procurement for Purchase Order to supplier/vendor.
• “CLOSED” means job is completed and required documents are sent to Accounts Dept. for billing.
• Other ad-hoc activities as assigned.

Requirements and Qualifications:

• Candidate possess at least a Diploma / Bachelor's Degree in related fields.
• Customer service experience will be an added advantage.
• Organizational skills / Negotiating skills / Empathy / Patience / Good communicator
• Proficient in Microsoft applications software.
• Able to work independently in a fast-paced environment.
• Collaborative and able to complete tasks in a timely and accurate manner.

• Full Time Position
• Work Week: 5.5 Days (Saturday WFH)
• Working Location: 6 Tuas Ave 20, Singapore 638820

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia

Role Description

This is a full-time role for a Customer Service Executive at SH Cogent Logistics Pte Ltd. The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the container haulage process.

1. Maintain business relationship with customers. Attend to customer’s enquiries and ensure all the job requirements in their orders are fulfilled
2. Perform job creation for trucking activities. Monitor progress of job order and shipments adhering to deadlines or specified dates
3. Communicate customers’ trucking requirements to staff in Operations department for them to perform the trucking activities
4. Monitor job and provide timely updates for shipment, including updating of container details into system
5. Advise customers on delivery schedule/ inventory
6. Maintain inventory report and undertake monthly closing of trucking jobs
7. Assist in billing, issuance of debit notes and credit notes and accruals
8. Ensure proper documentation and filling of invoices and job sheets
9. Assist in permit declaration for job orders when required
10. Attend to customers’ feedback and complaints and work with superior to assist with the findings and reporting of the complaints
11. Assist superior to implement improvement plans for the team
12. Assist in ad-hoc quotation or commercial rates requests from customers
13. Assist superior to gather data and perform reporting as and when required

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
2. Minimum 2 - 3 year of experience in customer service/ shipping documentation role in a 3PL company.
3. Strong knowledge of Hauler operations, transportation logistics, and customs clearance procedures in Singapore.
4. Experience with TradeNet is a plus.
5. Able to perform overtime when necessary

Others Information:

1. Alternate Saturday
2. 2 ways transport from Jurong East MRT
3. Daily meal subsidy
4. In-house gym
5. Dental, medical, insurance benefits

SERVICE SALES

· Identify and develop potential business opportunities;

· Responsible for maintaining an existing customer base, create new customer accounts and business development;

· Achieve sales & profit targets set by the company;

· Cultivate and enhance long term relationship with new and existing customers;

· To process quotation on recommended parts to customers within 1 day upon receipt of reports through eSOS;

· To generate an invoice for billing to customers within 1 day upon completion of the job through eSOS;

· Ensure immediate response to Customers and close follow-ups with Customers via email, phone call, text messaging and faxes;

· Ensuring customers’ requirements are clearly and adequately defined before handing over to the project and operation team;

· Schedule and coordinate with customers on Load Test (LT) / Visual Inspections (VI);

· Ensure all Customers crane details are updated to eSOS accurately;

· Ensure on sending mass emails to customers on new/revised service rates;

· Gather Customers’ feedback and develop corrective measures for Management reviews;

· Responsible for providing a high standard of customer service

· To generate weekly reports to update management on the progress of all enquiries and order confirmation to both internal and external customers

· Conduct weekly meeting with inter-related depts. such as Sales, Parts Executive, Finance, Store, Purchasing possible for providing a high standard of Customer Service;

· Ensure timely billing for service job completed within 3 working days through ESOS to customers;

SERVICE OPS.

· Responsible for updates of daily Technician Schedules, including breakdown calls, maintenance, load tests, visual inspection, etc to ESOS.

· To conduct morning briefing with Technicians on ensuring their awareness of the job schedule for the day itself;

· To organise weekly operations meetings with Technicians;

· Work closely with Supervisor on assigning right team for jobs;

· Ensure timely deliveries, right quality and quantity of parts to Customers;

· To ensure electrical jobs under projects are completed on time by Technicians;

· Responsible for maintenance of Equipment List and update of all relevant parts details on regular basis;

· To ensure Technicians are always in proper and clean overalls;

· To check on proper housekeeping at the Service Area, Electrical room, truck cleanliness;

· To ensure tools in toolboxes, tools in tool bags, full PPE of technicians, stocks in trucks are checked on a weekly basis;

OTHERS

· Ensure procedures, standards and guidelines are followed and maintained;

· Ensure all documentation of records are up to date and filed accordingly;

· Any other duties assigned by the Management from time to time.

Job Description:

1. Provide support to manager on day-to-day work and operations

- Prepare, handle and maintain all sensitive and confidential information including meeting agenda, detailed minutes of meetings, documentation. (for statutory and non-statutory requirements), contracts and reports (financial and non-financial)

- Assist in reviewing and preparation of purchase order, quotations, invoicing and processing of payments weekly.

- Plan, organize, prepare for meetings and discussions – internal and external, online and offline.

- Ensure timely follow up on outstanding matters and with relevant parties for efficiency.

- Be point of contact for internal and external communications, coordination and correspondences with relevant parties.

2. Provide support in business processes

- Coordination, monitoring and communication of ongoing and new projects and tasks with relevant department, or external parties such as customers and suppliers.

- Administrative support on data entry and data-imaging for sorting, filings and/or retrieving of corporate records, business documents and/or reports.

3. Ad-hoc assignments – as and when assigned

Requirements:

1. Able to work independently and self-driven.

2. Professional proficiency level in verbal and written communication skills.

3. Good understanding on Teams / Zooms functions.

4. Good understanding on the entire MS Office.