Job Descriptions:

· Develop, coordinate and administer all recruitment process

· Conduct initial screening and interview of potential candidates

· Review and evaluate applications for employment

· Drive the recruitment process by actively sourcing for talent in the related fields

· Develop strong relationship and work closely with hiring managers to understand job requirements to fulfill the business needs as to maximize the effectiveness of recruitment process

· Assist in reviewing job description before advertising and using professional networking sites to identify and source candidates

· Responsible for gathering necessary paperwork with the new hires before their start date and conduct reference checks when required

· Facilitate the offer process by extending the offer and briefing to shortlisted candidates on the employment terms and conditions

· Conduct the full on-boarding process of new hires (e.g. employment contract, register of medical insurance, issuance of uniform and etc)

· Organize and update employee files at the same time maintained security and confidentiality of employee’s information

· Maintain and ensure proper documentation of employee database and personnel files

· Monitor uniform inventory and handle issuance of company assets

· Responsible for letters preparation (e.g. transfer letter, confirmation letter, acceptance of resignation and etc)

· Administer employees’ confirmation and ensure timely processing of documentation

· Arrange and liaise with external vendor for the course for employees

· Process work passes application, renewal, cancellation and medical check-up and travel arrangement for foreign employees

· Liaise with schools and respective government bodies for internship and career programmes

· Manage offboarding related activities including exit interview

· Assist in employee disciplinary and grievance issues

· Adhoc initiatives and assignments as and when assign by the management

Requirements:

· Candidate must possess at least Diploma in Human Resources Management or equivalent

· Fast learner, meticulous, detail oriented and able to work independently and as a team

· Proactive, able to mulit-task and work in a fast paced environment

· Ability to handle a high level of confidentiality, discretion, and sensitivity regarding employee information

· Good knowledge on employment legislations

· Proficient in use of Microsoft Office applications

· Good interpersonal skills, accountable, initiative and willing to learn

· At least 2 year(s) of working experience in the related field is required for this position

· Able to start work immediately is preferred

Interested applicants are invited to submit your application with a detailed resume, stating your notice period, current and expected salary. Without info we will ignore the applications.

Position: Event Sales Executive

Location: Lavender - EW11

Salary: Up to $3000/month

Job Description:

• Enhancing sales performance
• Establishing new customer relationships
• Identifying, developing, and verifying leads
• Conducting follow-ups and scheduling appointments to close sales
• Effectively communicating the features and benefits of solutions

Job Requirements:

• Robust skills in identifying, establishing, and qualifying leads
• Excellent communication skills to convey solution features and benefits effectively
• Goal-oriented with the ability to achieve sales objectives
• Adaptability and thriving in a dynamic and fast-paced sales environment
• Min 1. year experience in Event Sales

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Job Highlights:

• Abundant personal growth and progression opportunities
• Start-up environment

Job Duties:

• Perform general personal & secretarial duties
• Attend to queries via calls and handling courier services and mails
• Oversee all administrative tasks such as office maintenance, stationary requisition and managing office assets list
• Provide administrative support to the sales team and other relevant departments
• Coordinate office activities and operations to secure efficiency in company activities
• Main point of contact for various vendors such as service providers and office building management
• Be updated of regulatory developments within or outside of the company as well as evolving best practices in compliance control
• Other ad-hoc duties apply

Requirements:

• Diploma or degree in Business or equivalent
• At least 2 years of relevant experience preferred
• Adaptable and flexible attitude
• Meticulous, pro-active and responsive
• Resourceful with strong organisational and co-ordination skills
• Proficient in Microsoft Office such as Excel and Word preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Job Title: Senior Accounts Executive (ID8118)
Location: Tuas
Working Hour: 5 days work Monday-Friday 8am – 5pm
Salary: $4000 - $4500

Job Description:
• Handle full sets of Accounts
• Responsible for month-end and year-end closing
• Prepare accounting schedules, reconciliation of accounts, management and cash flow reports
• Ensure timely and accurate submission of GST, annual tax returns and other statutory fillings
• Prepare audit schedule and attend to queries raised by external auditors
• Review tax computations and liaise with tax agents to manage the tax filling process
• Liaise with external auditors, tax agents, banks, corporate secretary and government authorities for all statutory and regulatory requirements to ensure compliance
• Perform monthly inventory reconciliation & attend yearly stock take activity
• Maintain Fixed Assets Register and ledger
• Review, implement and improve financial workflow/processes to strengthen internal control and compliance and to enhance operational efficiencies
• Any other ad hoc duties as assigned by the Reporting Manager

Requirement:
• Possess at least a Graduate Diploma/ Bachelor’s Degree in Finance/ Accountancy or equivalent
• At least 3 years of relevant working experience
• Experience in full set accounts knowledge
• Proficient in Accounting Software – ERP
• String Excel knowledge and application
• Mature, self-motivated, independent, and able to multi-task
• Keen to learn and possess a positive attitude

Responsibilities:

• Handle all event enquiries according to standard procedures.
• Plan and coordinate the event effectively with the clients.
• Managing daily operation and maintain quality standard.
• Monitoring inventory and cost control.
• Provide excellent customer service.
• Send all correspondence to clients regarding events, such as proposals, confirmation or agreement letter, amendments, etc.
• Assist restaurant operation whenever it requires.

Requirement:

• Diploma or experienced (1-2 years of experience) in the hotel, F&B, event management or related professional area.
• Able to adapt to a diverse and fast-paced environment.
• Possess excellent interpersonal and communication skills.
• Hands on and able to handle events independently without constant supervision.
• Able to provide solutions to challenges that may arise.

Job Description

• Design collaterals including product brochures, poster, and banners for marketing campaigns.
• Involve in websites design and development (social media, digital advertising, e-commerce platforms)
• Responsible to develop content and artwork for social media and online platforms which includes Facebook, Instagram, e-commerce site etc
• Manage e-commerce website and online marketplaces, including creation of new and updating existing product listings, ensuring information are consistent across all platforms.
• Handle customer relations (online & offline), manage enquiries across all touch points and assist with order fulfilment.
• Any other duties as assigned

Job Requirements:

• Working knowledge & experience of e-commerce platform/systems, both front-end & back-end (eg. Lazada, Shopee, Qoo10, Amazon, etc.)
• At least 1 year experience in digital marketing and e-commerce platform
• Proficient in graphic design software and video editing software
• Digital savvy and passion for digital marketing and e-commerce
• Good verbal and written communications skills and interpersonal skill
• Creative, detail-oriented and result-oriented

Accounts Executive (Accounts Payable)

(Bookkeeping & Practice Accounting )

We are seeking a detail-oriented Accounts Payable Personnel to join our team. The ideal candidate will be responsible for ensuring the accurate and timely processing of invoices from regular, term, and ad hoc suppliers. This role involves performing thorough verification processes, coordinating with vendors, and maintaining meticulous records for audit support.

Job Description:

· receive and review invoices from regular, and ad hoc suppliers.

· Verify invoices by cross-referencing with purchase orders (PO), goods received notes (GRN), delivery orders, and invoice amounts.

· Prepare payment documents and ensure compliance with company policies.

· Navigate the necessary approval process for payments.

· Update the Accounts Payable (AP) subledger with invoices and payment info regularly.

· Maintain organized records of supporting documents for both internal and external audit purposes.

· Coordinate with vendors to address credit notes and resolve any payment-related queries.

· Collaborate with in-house purchaser for month-end accrual.

· Prepare and post necessary month-end data entries to facilitate timely month-end closure.

· Vet through GST submission thoroughly

· Assign with ad hoc accounting task as and when required

Requirements:

· Diploma in Finance, Accounting, or a related field.

· At least 3-5 years’ experience in accounts payable or a similar role.

· Strong attention to detail

· Effective communication skills for vendor coordination & internal as well

· Ability to work independently as part of a team.

.

-Processes monthly payroll timely and accurately including overtime payment, claims, incentives and allowances.

-Posts payroll transactions into Infotech system.

-Creates and updates employee data timely and accurately on Infotech system.

-Prepares salary reconciliation reports.

-Prepares Payroll Monthly Reports (Overtime Report, Man-hours Report, Payroll Cost Report and Headcount Reports) to various department heads.

-Submits government related claims and tax related matters timely and accurately.

-Respond to all internal and external inquiries on payroll related issues and taxation.

-Administers leave management system.

-Administers the annual Staff Performance Appraisal.

Requirement:

• At least 2 years of payroll experience
• Conversant with statutory payroll regulations
• Meticulous and systematic
• Able to work independently

RESPONSIBILITIES

1. Achieve high standards of safe and pollution-free operations of vessels by ensuring that company policies related to Health, Safety, Security, Environment and Quality Assurance (HSEQA) are effectively implemented

2. You will be responsible for overall Management of assigned vessels. This will include close communication with all stakeholders, compliance to owners and charterers requirements, close monitoring of Marine and Technical Operations, Daily maintenance and repairs, Budgeting and control, Surveys, certification, Inspections and Docking.

3. Keep abreast of international regulations / legal requirements and ensure assigned vessels comply to these.

4. Provide Technical assistance and advice to ships.

5. Carry out periodical technical and operational compliance audit and ensure vessel is always operational ready.

6. Assist in investigations of all insurance related matter.

7. Liaise closely with Procurement team for sourcing technical and operational supplies required at most economical and competitive rates.

8. Propose annual operating budget for assigned vessels by taking view of forthcoming repairs maintenance, statutory,

9. Flag and Port Requirements and maintain vessels within budgets.

10. Closely monitor and review vessel's conditions to ensure that she complies with Port State Control and Oil Majors regulations at all times

11. Effectively and efficiently carry out routine vessel inspections, dry-docking and major repairs

12. Plan and implement corrective actions for defects that may exist in the vessels and ensure compliance with planned maintenance schedule for assigned vessel

13. Monitor and ensure that all applicable vessel certifications are valid, and surveys / renewals are planned well in time

14. Ensure fleet vessels performance is within charter party requirements and Company goals.

15. Undertake technical related assignments and projects as and when required

16. This position required frequent travel overseas and estimated up to 120 days or more travel to attend vessels in various ports worldwide.

JOB REQUIREMENTS

1. Educational Qualification should be at least Graduate Engineer and holder of COC Class 1 (Unlimited FG).
2. Must have sailed as Chief Engineer on (Tanker - Bulk / Oil / Crude / Chemical / LNG / LPG ) or Dry Vessels ( Bulk Careers / Containers).
3. Minimum 3 Year Experience in Senior Officer Rank on Foreign Going Tanker Vessels.
4. Proficient in PMS, ISM, PSC, Flag & Class requirements.
5. Preferably not have changed companies during last 5 years.
6. Previous working experience of at least 1 year handling Foreign Going vessels as Technical Superintendent.

• Responsible for financial accounting records, AR/AP management and reconciliation.
• Assure timely Accounts Receivable/Payable Financial recording for month end.

Requirements:

• Diploma in Accountancy or equivalent
• At least 2 years of working experience in doing AR/AP function.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Responsibilities:

• Perform general bookkeeping and full set of accounting functions - handle daily operational AP/AR tasks including invoicing, payment, receipts etc.
• Perform monthly reconciliation and reports
• Debts collections - Contact customer to ensure that their payments are made on time
• GST filing
• Prepare monthly sales commission and checking of incentives.
• Handle any other ad-hoc hoc assignments and projects as assigned

Requirements:

• Meticulous and organized
• Possess positive learning attitude & a good team player
• Pro-active and able to multi-task and work independently within deadline
• Knowledge of "XERO" Software will be advantage
• With at least 2 years accounting experience will be advantage
• Working hours &days: 5 days work week,9 am to 6pm
• Working location - Ubi

Planning and liaising with existing contractual Clientele to schedule for appointment.

Expanding & retaining existing Clientele base.

Manage requests/ feedbacks and assigning service team to follow-up on requests.

Willingness to learn on the job and hone relevant HVAC skillset. May express interest to learn HVAC installation and troubleshooting with our team members.

Team player who can work together with other engineers and workers to design, develop, test, and improve our internal processes.

Participating in various learning experiences, which may include attending workshops and training sessions.

Meticulous with details, preparation of paperwork for daily operations of service department.

Any other ad-hoc tasks as required by the Management.

Assist in providing quotations and invoices for our Clientele.

Assist in coordinating with the service team to rectify defects for our Clientele.

Career advancement opportunities with progression based on merit and performance.

Candidate shall possess qualifications in Mechanical / Building Services with relevant experience.

Minimum requirements:

a. Relevant NITEC / Diploma in Mechanical / building services

b. 1 year relevant working experience in HVAC / building services

c. Class 3 license (Preferred)

Benefits:

a. Basic salary of minimum 2,300 and above (Based on relevant experience)

b. Annual leave entitlement

c. Medical reimbursement (Upon confirmation)

d. Positive work environment

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:

MindFlex Education Pte Ltd is Singapore's #1 Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a family-like environment with no overtime culture.

We are currently expanding and looking for fresh & energetic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to this posting and we would love to get in touch with you!

Job Scope:

- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency

- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp, etc.)

(no cold-calling or anything of that sort)

- Assist clients in shortlisting and recommending suitable tutor profiles based on their criteria

- Coordinate and arrange 1st tuition lesson for clients and tutors

- Follow-up with any necessary administrative support and after-sales service

- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:

- Friendly, Passionate and Energetic Team Player

- Organized and Good Administrative Skills

- Responsible and Strong Work Ethic

- Decent Typing Speed and Computer Skills

- Polite, Patient and Calm Personality

- Able to Commit for Minimum of 1 Year

- Poly & University Fresh Graduates are welcome, no experience required

Salary:

- $2,300 - $3,000/Month + CPF

(Depending on Qualifications & Work Experience)

- Attractive Monthly Team Bonuses ($200-700/month)

- Looking at about $2,500 - $3,700/Month or more after incentives

- Clear Salary Progression, Annual Salary Review (Minimum 10% Increase)

Working Hours:

- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekend

(Working days of your choosing & mutually agreed with the company)

- 9.00am - 6.30pm

- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:

- Fun Company Culture and Working Environment

- Casual Working Attire, Relaxed Setting

- Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, etc.)

- Company Meals / Outings / Events / Bonding Activities

- Full Leave Benefits: PH, Annual Leave, Sick Leave

- Career Progression and Extremely Low Staff Turnover Rate

- New Bright Hill MRT (Brown-Line) at Doorstep of Office

Others:

- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face

- Signing of Non-Compete contract will be required upon successful employment

Accounts Executive – West coast ( 5 Day)

- Full set of accounts ( e.g. GST / Balance sheet / trial balance & Journals)

- can handle simple reporting in Excel spreadsheet

- can start work immediately but not a must

- SME company

- Basic salary : S$ 3500 – S$ 3800 neg

INTERESTED CANDIDATES PLEASE EMAIL YOUR UPDATED MICROSOFT WORDS RESUME TO [email protected]

ENG YEE LEE (R1876385) @ UNION MANPOWER SERVICES PTE LTD (95C4597)

Overview

PCF Sparkle Care is an integrated eldercare facility. The Senior Care Centre provides centre-based community care services for seniors who are physically frail and in need of supervision during the day while their loved ones are at work.

Admin Executive - Senior Care Centre

Job Description:

· Manage admin and performance related functions in a Senior Care Centre

· Interact with new clients and prepare client Service Contracts

· Process fee invoices and handle fee collection

· Manage scheduling of clients for the service and their transportation

· Perform compilation and analysis of key indicators where required

· Be involved in SOP preparation and digitalization

· Process subvention claims for submission to regulatory agencies

· Take charge of inventory controls and equipment maintenance

· Oversee purchasing functions

· Support administration of customer service and client feedback

· Be involved in projects or process improvements (either self-initiated or assigned)

Job Requirements and Qualifications:

· Degree in any discipline [minimum Diploma in Business or Management]

· Proficient in Microsoft Office - MS Word and Excel

Please send your resume in MS WORD or apply via APPLY NOW indicating your current and expected salary.

We regret that only shortlisted candidates will be notified.

In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Human Resource Executive - Talent Acquisition & Management who can help support through the next phase of growth and development roadmap.

Job Description / Duties:

• Manage the entire talent acquisition function to support expansion of company
• In charge of onboarding/ off-boarding of employees
• Assist in talent retention and crafting out competitive strategies with regards to compensation and benefits
• Implement and execute training plans and conduct trainings as well as post-training evaluations
• Organise company events including festival celebrations, anniversary dinner and team-bonding events
• Handle work pass application, renewal and etc
• Ensure company’s compliance with local relevant regulations
• Assist in other HR operations and business functions
• Ad-hoc duties as assigned

Requirements:

• Diploma in relevant discipline
• Minimum 1 year of relevant experience
• Experience in Staffing/ Recruitment industry will be added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

1) Supervise subordinate staff and assist the Security Manager and Assistant Security

Manager in the daily security operation.

2) Supervision of all Security Officers in the Department. Plan and organize security Coverage for Special Functions and Daily Operations.

3) Surveillance of all hotel staff to ensure they abide by the Hotel’s House Rules.

4) Conduct investigations and put-up reports for any cases.

5) Maintain and operate Carpark system.

6) Ensure accountability and tracking of all Lost & Found Properties.

7) Attend all Departmental meetings and in-house training sessions.

8) Prepare and maintain Daily Attendance Record.

9) Deployment and supervision of Security Officers(s).

10) Report to the relevant departments regarding defects or problem area.

11) Inspect and ensure that all Fire Exit and locking device are in good working condition.

12) Lead the Company Emergency Response Team (CERT).

13) Inspect and maintain all fire fighting equipment. Render first aid to injured Persons as and when need arises.

14) Maintain the First Aid box and ensure Sufficient supplies.

15) Put up Daily Security Report.

16) Ensure that there is smooth flow of traffic at the carpark and ensure cars do not park haphazardly.

17) Attend to minor breakdown calls at the carpark and to rectify minor defects at the carpark machines.

18) Assist in maintaining the guest room door locks and safes

19) Monitoring of CCTVs

• Monitor quality control activities to align with the production schedule, examining incoming, in-process, and outgoing products/shipments to ensure compliance with quality standards.
• Execute customized Quality Plans for individual customers and recommends solutions to address quality queries, customer complaints and audit requirements.
• Conduct tasks related to designing documentation guidelines and templates, while also delivering training on quality-related aspects.

Requirements:

• Degree in Materials Engineering or equivalent.
• At least 3 years of relevant working experience

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• 5 Days Work Weeks
• Supportive and Collaborative Work Environment

We are looking for a marketing specialist to join our team. As a marketing specialist, you will assist in developing and executing marketing plans, coordinating, and conducting market research, managing company image, marketing data, and other related work.

Job Description:

• Assisting in the development and implementation of marketing plans and strategies
• Assisting in the management of social media accounts and website updates
• Monitor social media trends, competitor activities, and industry developments to identify opportunities for improvement and innovation.
• Utilize social media management tools to schedule posts, track performance, and analyze data to optimize campaign effectiveness.
• Collaborate with the design team to create eye-catching graphics, videos, and other visual content for social media campaigns.
• Assisting in preparing reports and analyzing data to evaluate the effectiveness of marketing efforts
• Undertaking any other duties as assigned by the management

Job Requirements:

• Diploma or Degree holder in Marketing, business management or related fields.
• More than 1 year of marketing or related work experience
• Familiar with the basic principles and skills of marketing, including market research, target marker selection and positioning, etc.
• Excellent communication and coordination skills, able to work with different personnel and teams.
• Fluent in spoken and written English
• Singapore Citizen or Malaysian are welcome to apply.

Our Company is looking for individuals:

• Self-motivated, positive, responsible at work and team player
• Enthusiastic, goal-oriented, consistent and ability to multi-task
• Enjoys working in a fast pace environment!

Responsibilities would include

• Accounts/Clientele Development and management
• Following up with customers on requirement needs
• Sourcing, interviewing and staffing of candidates in accordance to clients' requirement
• Challenging, dynamic and fast pace environment

Requirements:

• Degree in any discipline
• Able to work in a team
• Positive and self-motivated
• Willing to learn
• Target / Service oriented

Interested candidates can write in to Ann at pharma@ recruitexpress.com.sg

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

Purpose of the role:

Ensure on-time part availability

Order processing, administration and management of orders for assigned

customers

Main activities:

• Order management between customer and workshop
• Administer customer account, including ERP contract administration.
• Understand customer requirements and transform into fulfilment actions
• Ensure customer order status, weekly report are accurately generated and maintained
• Maintain regular contact with customers assigned, perform weekly, monthly and yearly review.
• Develop alternative solutions and make decisions to ensure order delivery to meet customer requirement
• Coordinate clarification of technical and commercial queries
• Inform relevant customers proactively on order status, especially for delays or critical parts
• Consolidate technical quotation, fulfil business quote and send to customer via ERP system.
• Continuous improvement/optimization of order fulfillment process, analyze metrics to provide insight and
• recommendations to improve organizations profitability and margin
• Any other duties as assigned by Supervisor

Job requirements:

• Diploma in any relevant industry
• No work experience required
• Excellent written and oral communication and presentation skills
• Strong work ethics, team player, customer oriented with meticulous mindset
• Self-motivated person who can bring ideas and improve our existing processes
• Proficient in Microsoft applications
• Fluent in English

URGENT

Location : JEM (Jurong East)

Position : Temp Finance Executive (CDD/Finance) – 3 pax

Contract period : Immediate (6 + 5 months)

Working hours:

Mondays to Thursdays: 8.30 am to 6.00 pm

Fridays : 8.30 am to 5.30 pm

Saturdays : Day Off

Lunch : 1 hour

Min Qualification : GCE O, A & Diploma

Salary hourly rate : $10 - $14 per hour depending on qualification and relevant working experience

Job scope :

• Verify financial documents and records

• Assist in finance related administrative work

• Assist with customer enquiries

• Any other duties as may be required

The Raffles Service Executive delivers friendly and professional service that meets guest’s call experience expectations and is able to answer all types of enquiries.

The position offers a centralised communication service in an efficient manner supporting all departments of the Hotel and is supervising Raffles Service Agents ensuring every call meets the standards.

Primary Responsibilities

Delivers Friendly and Professional Service

• Handles guest comments competently and swiftly.
• Maintains level of confidentiality and discretion of the guest, colleagues at all times.
• Ensures guests receive the experience as detailed in Brand Standard Operating Procedures (BSOPs), Raffles Hotel Singapore Local Standard Operating Procedures (LSOPs) as well as Forbes 5 star/Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Close cooperation with Raffles Butlers team.
• Ensures smooth operation of the department by attending to incoming calls, fax and emails that are pertaining to room and F&B reservations or general enquiries.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Ensures service standards and individual performances are aligned with AccorHotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Provides Experience that Exceeds Guest Expectations

• Is well versed with the preference of guest’s and provides all guests with the consistent service anticipating needs in advance.
• Leads a Heartist® approach to guest experience/service together with the Reservation team.
• High emphasis on the reservation experience for LCAH members.

Supervision of the Raffles Service Team

• Supervises and ensures 24-hour shift coverage of the department and is able to personally cover any role or duty if required.
• Carries out any other duties as and when assigned by Raffles Service Manager or Raffles Service Assistant Manager.
• Ensures smooth operations of Raffles Service by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained and follow WSH guidelines.
• Addresses any security incidents and guest complaints to Raffles Service Manager or Raffles Service Assistant Manager and reacts proactively when suitable and appropriate.

Involvement in Wider Job Function Actions/Relationships

• Works closely with the restaurant managers to maximise the capacity of the restaurants.
• Assists guests with a seamless reservation process by providing restaurant and bar information, reservation confirmation and / or reservation changes or cancellations and other special requests.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Maintains complete knowledge of all Food & Beverage offerings and hotel services and features.
• Ensures all duties and tasks are carried out according to the required standards as prescribed by the hotel.
• Builds a positive relationship with the restaurant managers, assistant restaurant managers, service executives, associates and hostesses/hosts.
• Supports AccorHotels Corporate programs, such as Planet 21.
• Designs, revised and applies emergency backup plan for communications systems in case of PABX failure.
• Supervises technical and operational data availability at all times.
• Leads and trains team to be fully equipped and knowledgeable on telephone system in compliance with the hotel network policies.

Contributes to Financial Performance Enhancements

• Cooperates with all departments and all others to cross-sell and promote Raffles Hotel’s products and services.
• Communicates and rolls out the annual upsell strategy and supports the team to achieve goals as set by management.
• Performs any other duties and responsibilities that may be assigned.