Job title: Roadshow Customer Acquisition Executive (Roadshow islandwide/ Gross up to 5K/ Direct hire)

Occupation: Customer Acquisition Executive

Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Job title: Branch Customer Acquisition Executive (Station at bank/ Gross up to 5K/ Direct hire)

Occupation: Customer Acquisition Executive

Job Description

• Promoting services to client based on their needs and requirement
• Self-Motivated and independent
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Others

Requirements

• Require hunter skills
• You have unparalleled drive and verbal communication skills
• You persevere through rejection with ease
• Maintain a beginner’s mindset (hungry to learn)

Minimum Qualification

• “N” Level with 5 Credits Pass including Math

Additional info

• 6 working days
• Bank branches operating hours.
• Need to work on Sunday/ PH according to work schedule
• $2100 + high incentive

Selected candidate will be assigned and station at Bank Branches promoting our company services.

Position open to locals only.

The Academic Instructor is required to teach the courses in the undergraduate programs offered by the University at Buffalo, The States University of New York, US, in partnership with Singapore Institute of Management in Singapore.

The roles would include:

• Creation of course design and materials, and implementation of syllabus to meet UB learning activities;
• Delivery of student-centered, interactive course curriculum, including supervision of project work;
• Create, administer, and mark assessment instruments;
• Evaluate student progress, and achievements;
• Hold regular consultation hours;
• Maintain and submit academic records.

Job Requitements:

• A Ph.D or Master's Degree in the exact discipline as specified by the teaching assignment from a nationality or regionally (USA) accredited university is required;
• Terminal degree is preferred;
• At least 2 years of relevant full-time teaching experience in the exact discipline as specified by the teaching assignment at the tertiary level is required;
• Ability to independently operate all class level functions of Blackboard classroom management system, includeing Grade Center, is required;
• Substantial evidence of an active academic research agenda and recent history of publication(s) in peer-reviewed scholarly journal(s) are strongly preferred;
• 5 years of relevant work experience will be an added advantage;
• Available to teach during day time on weekdays.

*Only shortlisted candidates will be contacted.

Job title: Branch Customer Acquisition Executive (Station at bank/ Gross up to 5K/ Direct hire)

Occupation: Customer Acquisition Executive

Job Description

• Promoting services to client based on their needs and requirement
• Self-Motivated and independent
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Others

Requirements

• Require hunter skills
• You have unparalleled drive and verbal communication skills
• You persevere through rejection with ease
• Maintain a beginner’s mindset (hungry to learn)

Minimum Qualification

• “N” Level with 5 Credits Pass including Math

Additional info

• 6 working days
• Bank branches operating hours.
• Need to work on Sunday/ PH according to work schedule
• $2100 + high incentive

Selected candidate will be assigned and station at Bank Branches promoting our company services.

Position open to locals only.

Job title: Roadshow Customer Acquisition Executive (Roadshow islandwide/ Gross up to 5K/ Direct hire)

Occupation: Customer Acquisition Executive

Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Position open to locals and E-Pass holders.

Job Description

• To assist the Fleet Manager in fleet vessel's SMC Management.
• Monitor vessels' compliance to International / Local Rules & Regulations, Safety Procedure and Environmental Protection Requirements
• Fleet Safety, nautical and operation requirement
• Fleet maintenance of ISM/ISPS/MLC Code
• Conduct crew interviewing/training/familiarization and MLC compliance
• Monitor, coordinate and attend to vessels for oil major inspections, (SIRE), statutory surveys, related matters and follow-up
• Monitor, coordinate and attend to vessels for Internal Audit and Internal Safety Inspection
• Incident / Accident Investigation and Reporting

Job Requirements

• Holding valid CoC 1 or 2.
• Minimum 1 year sailing experience as OOW is required.
• Good Communication, Analytical and Team Player
• Proficient in English (written and spoken).

Job Responsibilities

1. Building and Maintenance

• Support the Manager in the execution of preventive and corrective maintenance to ensure that the facilities at CDAC Headquarters and Centres are maintained to high standards.
• Assist in ensuring timely troubleshooting, service, and maintenance operations across all sites.
• Respond promptly to service requests and carry out maintenance tasks related to building and mechanical/electrical (M&E) services at CDAC locations.
• Conduct regular inspections of premises to assess the need for repairs or renovations.
• Assist to plan and oversee the installation of M&E services, as well as building refurbishments.
• Monitor utilities consumption and implement measures to optimise cost efficiency.

2. Contract, Project, and Budget Management

• Assist to prepare tender specifications for building works.
• Assist to administer maintenance budgets, performing cost analysis and forecasting to ensure efficient resource allocation.
• Assist to manage contracts with service providers for services such as landscaping, security, cleaning, electrical systems, and air-conditioning maintenance.
• Coordinate with suppliers and service providers to ensure maintenance work adheres to contractual and procedural standards, including compliance with Standard Operating Procedures (SOPs).
• Maintain basic technical knowledge of M&E systems, including fire protection, audio-visual (AV), and air-conditioning, mechanical ventilation (ACMV) systems.

3. Compliance Monitoring

• Assist the Manager in ensuring that facilities meet government regulations, including health and safety, security, and energy efficiency standards. This includes adherence to Workplace Safety and Health (WSH) policies and Environmental Management Systems (EMS).

Requirements

• Minimum Diploma in Building Services, Engineering, or a related field.
• At least 2 years of experience in building facilities maintenance and project management, particularly in Additions & Alterations (A&A) works.
• Basic technical expertise in building maintenance.
• Ability to read construction and M&E drawings is a must.
• Strong independent work ethic with a focus on planning, execution, and delivering results.
• Excellent analytical, problem-solving, communication, and interpersonal skills.

Position Overview: The Technical Assistant reports to Fleet manager and assists in maintaining and managing the technical operations of the fleet. This role involves assisting with ship maintenance, technical documentation, compliance, and liaising with various departments to ensure the efficient operation of vessels and assist Fleet manager with all administrative support including travel arrangements and related tasks.

Key Responsibilities:

• Technical Support:
  • Assist in the preparation and review of technical reports and maintenance records.
  • Support the Fleet Manager in coordinating and monitoring the implementation of maintenance schedules and repair works.
  • Help track and manage technical issues, ensuring timely resolution and documentation.
• Documentation and Compliance:
  • Maintain and update technical documentation, including manuals, compliance certificates, and safety records.
  • Ensure all vessel operations comply with relevant maritime regulations and industry standards.
  • Assist in preparing documentation for inspections, audits, and regulatory reviews.
• Communication and Coordination:
  • Act as a liaison between ship management, crew, and shore-based technical teams.
  • Coordinate with suppliers and contractors for procurement of parts and services, if required.
  • Organize and attend meetings related to technical matters and provide necessary support.
• Data Management:
  • Assist in managing and analyzing technical data to identify trends and areas for improvement.
  • Support the development and implementation of technical procedures and best practices.
• Emergency Response:
  • Provide support during emergency situations, including technical breakdowns or incidents, and assist in troubleshooting and resolving issues as needed.

Qualifications:

• Education: Degree or diploma in Marine Engineering, Mechanical Engineering, or a related field.
• Experience:Previous experience in ship management, marine engineering, or a related technical field is preferred.
• Skills:
  • Strong understanding of shipboard systems and technical operations.
  • Proficiency in technical documentation and data management.
  • Excellent communication and coordination skills.
  • Ability to work under pressure and handle multiple tasks simultaneously.
• Certifications:Relevant maritime certifications or qualifications are a plus.

Working Conditions:

• Work Environment: Office-based with occasional visits to ships or shipyards.
• Hours:Full-time with potential for irregular hours depending on operational needs.

The School of Economics at Singapore Management University has 2 openings for tenurable appointments for Assistant Professor. The school invites applications from outstanding candidates with teaching and research interests in either field of Applied Microeconomics (1 opening) or Actuarial Science (1 opening). Priority will be given to applications received by December 1, 2024. Shortlisted candidates will be interviewed virtually in December 2024.

JEL Classifications:

D1 Household Behavior and Family Economics

I1 Health

I2 Education and Research Institutions

J. Labor and Demographic Economics

G22 Insurance • Insurance Companies • Actuarial Studies

Keywords:

Applied Microeconomics

Actuarial Science

Application Requirements:

• CV

• Job Market Paper

• Teaching Evaluations

• Research Papers

• Letters of Reference

• Statement of Teaching Interests and Philosophy

• Statement of Research Interests and Philosophy

• Cover Letter

Application deadline: 12/01/2024

The School of Economics at Singapore Management University has 2 openings for tenurable appointments for Associate Professor. The school invites applications from outstanding candidates with teaching and research interests in either field of Applied Microeconomics (1 opening) or Actuarial Science (1 opening). Priority will be given to applications received by December 1, 2024. Shortlisted candidates will be interviewed virtually in December 2024.

JEL Classifications:

D1 Household Behavior and Family Economics

I1 Health

I2 Education and Research Institutions

J. Labor and Demographic Economics

G22 Insurance • Insurance Companies • Actuarial Studies

Keywords:

Applied Microeconomics

Actuarial Science

Application Requirements:

• CV

• Job Market Paper

• Teaching Evaluations

• Research Papers

• Letters of Reference

• Statement of Teaching Interests and Philosophy

• Statement of Research Interests and Philosophy

• Cover Letter

Application deadline: 12/01/2024

The School of Economics at Singapore Management University has 2 openings for tenurable appointments for Professor. The school invites applications from outstanding candidates with teaching and research interests in either field of Applied Microeconomics (1 opening) or Actuarial Science (1 opening). Priority will be given to applications received by December 1, 2024. Shortlisted candidates will be interviewed virtually in December 2024.

JEL Classifications:

D1 Household Behavior and Family Economics

I1 Health

I2 Education and Research Institutions

J. Labor and Demographic Economics

G22 Insurance • Insurance Companies • Actuarial Studies

Keywords:

Applied Microeconomics

Actuarial Science

Application Requirements:

• CV

• Job Market Paper

• Teaching Evaluations

• Research Papers

• Letters of Reference

• Statement of Teaching Interests and Philosophy

• Statement of Research Interests and Philosophy

• Cover Letter

Application deadline: 12/01/2024

The successful candidate will be awarded a 2 year full time contract with eligibility to AWS/Variable Bonuses and Annual increment.

To work with the team to ensure that all operations are carried out smoothly for the SIM Service Desk and the Centralised Control System (CCS) to provide quality and efficient support to Entities.

• Ensure that operations are carried out smoothly for the SIM Service Desk, Centralised Control System (CCS) and Classroom Recording Systems to provide quality and efficient support
• Provide first call resolution to users and render efficient support and quality service
• Ensure all calls and emails to Service Desk are responded to or assigned to the relevant department.
• To ensure assistance for stakeholders (staff, students and lecturers) is within the expected SLA and to ensure the smooth operations for academic lessons, events and campus activities.
• Attend to calls and emails from SIM/SUSS users (staff, students & lecturers), assesses and assigns a severity classification to the case
• Perform first level troubleshooting, if applicable. If not, escalates the case to the respective technicians for their necessary actions.
• Visually monitor the systems, utilizing these systems to maintain an effective and efficient way to provide classroom support
• Drive continuous enhancement of Service Desk’s First Call capability with the objective of improving customers’ experience with timely and efficient issues resolutions

Requirements

• Late Shift Staff (3.30pm to 11.00pm) and required to work on Saturday (7.30am to 12.30pm or 1.00pm to 6.00pm)
• Monthly Shift allowance to be paid on top of salary
• Reimbursement for transportation home after 10.30pm
• Diploma Holders, preferably in a related field (eg. IT)
• Working experience in Service Desk environment
• AV/IT/M&E knowledge
• Well versed in Microsoft Office
• At least 3 years of work experience

Job Responsibilities:
Minimum 8 years of proven work experience, as a hairstylist or colourist.

• Knowledge of a wide range of hairstyles, suitable for various hair lengths.

• Hands-on experience in colouring, straightening, curling techniques.

• Excellent interpersonal, communication and customer service skills.

• Well-groomed, proactive and self-motivated.

R & T RECRUITMENT MANAGEMENT (12C5922)

Responsibilities

1) Assist with the bookkeeping function and preparation of full set accounts including data entry,

2) Preparation of bank reconciliation

3) Assist with the monthly / quarterly / year-end closing

4) Prepare the necessary schedules for audit purpose

5) Liaise with clients and auditor

6) GST submission

7) Prepare Payroll and CPF submission

8) Prepare financial statements/reports and XBRL

9) Basic knowledge in corporate secretary work

10) Prepare corporate tax

11) Discuss issues with Director / Supervisor

12) Any other administrative duties assigned

13) Perform other ad-hoc duties assigned by the director

Requirements

1) Minimum 5 years of working experience in an audit or accounting firm

2) Proficient in MS Office , MYOB, QuickBook online, Xero and other online accounting software

3) Proficiency in Microsoft Office including Excel and Word with all those formulae and function. (ie Pivot table, etc)

4) Hand-on experience in handling full set of accounts

5) Team Player, good working attitude and be organized

6) Good English, written and verbal communication and interpersonal skills, strong problem solving and analytical skills required.

7) Ability to work independently and to adapt to a fast changing environment.

8) Must be process oriented, disciplined and have attention to detail with an eye for accuracy.

9) Creative, self-disciplined and capable of identifying and completing critical tasks independently and with good sense of meeting deadlines.

10) Full-time position and 5-day work week

11) At least LCCI/CAT holder or equivalent, prefer Degree, ACCA holder or equivalent

If you possess the above qualities, we will like to hear from you. Our offer and remuneration will commensurate with your qualification and relevant experience. Please send your resume, including your current and expected salary, copy of your academic qualification and recent photo to:

Email: [email protected]

(we regret that only shortlisted candidates will be notified)

Main Duties and Responsibilities:

1. Handles account (payables and receivables including account filing).

2. Prepares quotations, progress claims and issue invoices to Clients.

3. Keeps proper and complete records of projects.

4. Liaises with Sub-Contractors, Suppliers, Site Supervisors and workers if necessary.

5. Handles BCA Licenses such as applications, upgrading and renewals.

6. Processes work pass applications, renewals and cancellation.

7. Prepares employees and foreign workers’ payslips including annual submission of income to IRAS via AIS.

8. Maintains employees’ records for both local employees and foreign workers.

9. Attends phone calls, emails, etc.

Job Requirements:

Bachelor’s Degree or equivalent

Proficient in MS Word and Excel

Basic knowledge in AutoCAD is an advantage

With strong interpersonal skills, good in verbal and written communications.

Knowledgeable in dealing with contractors, suppliers and site supervisors.

Able to work independently.

At least 7-8 years of experience in Construction industry.

We are seeking an entrepreneurial and passionate individual to join us for the role of Sales of Marketing Manager.

In this role, you will actively assist in the planning and execution of high-quality corporate projects which include executive meetings, company events, virtual events, roadshows, product launches and more. A senior role may be considered for applicants with the right experience.

Responsibilities

· Key liaison between client, event managers, designers and other 3rd party vendors leading up to the event ensuring that both client and event requirements are met

· Follow up on the concepts and proposals approved by clients and put them into reality

· Generate innovative & unique ideas to drive clients’ overall marketing goals and engagement strategies.

· Responsible for leading and/or supporting the planning and execution of multiple events globally

· Provide technical support across various virtual event platforms, including Zoom, MS Teams, WebEx, etc.

· Responsible for fiscal success of project, including budgeting, time tracking, and reconciliation.

· Required to work closely with the members of the team to collectively produce a successful event

· To handle multiple projects from entry level to mega huge events

Possess knowledge or qualities of the following:

· Knowledge in virtual events execution is preferred.

· Creative-minded with meticulous eye for detail.

· Organized, hands-on, enjoys coordination and execution.

· Strong event production, project management and decision-making skills.

· Ability to multi-task, prioritize and meet tight deadlines. To take responsibility over workloads

· An Enthusiastic team player who is able to collaborate with colleagues to deliver industry-leading client service

· Be a quick learner and have a passion for the events industry

JOB DESCRIPTION

Job Title

Operation Executive

Occupation

EXECUTIVE

Job Description & Requirements

Analyse sales and profit performance and make recommendations for improvement.

- Assist OM and Department Heads in all outlet administration matters, including arranging for staff interviews.

- Coordination of new outlet renovation works.

- Ensuring all SOP and staff discipline in place

- Handle Human Relation issues

- Execution on SOP of existing outlets operation matters, including rostering and personnel matters.

- Verification of staff attendance sheets.

- Prepare computation for profit sharing and estimated profit and loss reports.

- Any other outlet projects as may be assigned.

- Checking of daily sales reports.

- Preparation of all operational and personnel reports, including posters, price lists, and POS.

- Assist in marketing collaterals and festive celebrations.

Responsibilities:

• Responsible for pre-contract and post-contract quantity surveying duties for MEP Works including preparation of cost estimates, procurement and tendering, tender evaluation, cashflow forecast, contract administration, variation, final account, etc.
• Manage the MEP Works taking off from drawings and pricing for cost estimates, tender documents, etc.
• Leading and coaching junior staff in delivery of services, including checking on the works done by junior staff
• Collaborate and develop good relationship with clients and stakeholders internally and externally
• Attend meetings and site inspections when required
• Comply with the Company’s QA requirements and best practice
• Establish client’s requirements and undertake feasibility studies
• Attend onsite and consultants’ meetings and liaise with clients, architects and associate consultants in the administration of projects
• Interpret engineering drawings and specifications to calculate project costs
• Prepare various contracts and nominated sub-contracts for tender and contract formalization
• Measure and take off quantities for architectural and structural work elements
• Administer pre and post contract and consultancy work
• Assess variation orders, prepare interim valuations, cost plans and budget studies
• Valuing completed work and arrange payments
• Provide advice on contractual claims

Requirements:

• Degree or Diploma in Building / Quantity Surveying, Mechanical Engineering, Electrical Engineering qualification
• 1 year experience within pre and post contract in consultancy environment would be of advantages
• Individuals of the highest caliber who are confident, driven and with excellent interpersonal skills
• Organized and able to handle stress

Responsibilities:

• To carry out typical consultancy QS scope of works for projects including but not limited to the following:-
• Prepares cost estimates during design stage.
• Prepares pre-tender estimates, carry out prequalification exercise, tender and/or quotation documentation, tender/quotation evaluation and award.
• Carry out post contract administration works including contract document compilation, prepare monthly valuations and cost reports, submit RVOs, assess variations and settlement of final accounts with contractor.
• Assess and manage variation orders, prepare interim valuations, cost plans and budget studies
• Assist to advise client on contractual matters where required.

Requirements:

• Degree in Building / Quantity Surveying, Mechanical Engineering, Electrical Engineering qualification
• 8 years experience within pre and post contract in consultancy / Construction environment would be of advantages
• Experience in handling water pump, ventilation, fire drill installation etc
• Individuals of the highest caliber who are confident, driven and with excellent interpersonal skills
• Organized and able to handle stress

Responsibilities:

• Responsible for pre-contract and post-contract quantity surveying duties for MEP Works including preparation of cost estimates, procurement and tendering, tender evaluation, cashflow forecast, contract administration, variation, final account, etc.
• Manage the MEP Works taking off from drawings and pricing for cost estimates, tender documents, etc.
• Leading and coaching junior staff in delivery of services, including checking on the works done by junior staff
• Collaborate and develop good relationship with clients and stakeholders internally and externally
• Attend meetings and site inspections when required
• Comply with the Company’s QA requirements and best practice
• Establish client’s requirements and undertake feasibility studies
• Attend onsite and consultants’ meetings and liaise with clients, architects and associate consultants in the administration of projects
• Interpret engineering drawings and specifications to calculate project costs
• Prepare various contracts and nominated sub-contracts for tender and contract formalization
• Measure and take off quantities for architectural and structural work elements
• Administer pre and post contract and consultancy work
• Assess variation orders, prepare interim valuations, cost plans and budget studies
• Valuing completed work and arrange payments
• Provide advice on contractual claims

Requirements:

• Degree or Diploma in Building / Quantity Surveying, Mechanical Engineering, Electrical Engineering qualification
• 3 years experience within pre and post contract in consultancy environment would be of advantages
• Individuals of the highest caliber who are confident, driven and with excellent interpersonal skills
• Organized and able to handle stress

Responsibilities

• Handle full or partial sets of accounts, GST and compliance matters
• Assist to maintain and administer on accounting matters for the portfolio of clients
• Timely preparation of accounts and financial reports to comply with the clients’ policies and statutory requirements
• Responsible for full spectrum of payroll functions in relation to the portfolio of clients (monthly CPF contribution, IR8A tax submission)
• Any other ad hoc duties as required by the Outsourcing Department

Requirements

• Good command of the English language
• Possess strong interpersonal and client relationship skills
• Meticulous and organised individual with strong initiatives
• Proactive in problem-solving
• Positive working attitude and willingness to learn
• At least two years or more accounting/outsourcing working experience required

First Fun is a dynamic mobile game development company dedicated to creating innovative and engaging gaming experiences. We are looking for a motivated Management Trainee with a background in legal or finance to join our team and assist our COO in various operational tasks.

Key Responsibilities:

• Support the COO: Assist the Chief Operating Officer in daily operations, including project management, strategic planning, and business development initiatives.
• Data Management: Maintain organized records of legal and financial documents. Ensure compliance with industry regulations and company policies.
• Collaboration: Work closely with cross-functional teams, including game development, marketing, and HR, to gather necessary information and support various projects.
• Market Research: Conduct market analysis to identify trends, opportunities, and potential risks in the gaming industry.
• Administrative Support: Provide general administrative support, including scheduling meetings, preparing presentations, and managing communications.
• Project Management: Support the planning and execution of various projects by coordinating schedules, tracking progress, and ensuring that deliverables meet deadlines and quality standards. Collaborate with team members to allocate resources effectively and report on project status.

Qualifications:

• Bachelor’s degree in Finance, Business Administration, Law, or a related field.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Detail-oriented with strong organizational skills.
• Familiarity with project management principles, either through coursework, internships, or extracurricular activities. Knowledge of tools like Trello, Asana, or Lark is a plus.
• Ability to work collaboratively in a fast-paced environment.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

What We Offer:

• Opportunity to work in a creative and innovative environment.
• Mentorship from experienced professionals in the gaming industry.
• Competitive salary and benefits package.
• Career growth opportunities within the company.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Performance Management Policies, Processes and Procedures: Design, review and implement performance management policies, processes, and procedures to ensure fair, objective and consistent PM practices.
• Annual Performance Management Coordination and Reporting: Plan, coordinate and implement the University's annual performance management exercises and operations.
• Organisational Performance Management Reviews and Calibration: Collaborate with relevant stakeholders such as HR Business Partners, HR policy owners to implement calibration and organizational performance reviews.
• Performance Management Platform and System Management: Work with relevant stakeholders such as system owners, HR users to oversee related performance management system design, requirements gathering, workflow redesign etc.
• Consultancy and Guidance: Provide internal consultancy services and guidance to stakeholders on matters concerning performance management and performance improvement. This includes putting together organizational-level reports on key performance management outcomes, trend analysis etc. to update stakeholders such as senior management, Heads of Departments etc.

• Degree in Human Resources Management or equivalent with at least 5 years of relevant Performance Management experience.
• Expertise in Performance Management: Deep understanding of performance management principles, methodologies, and best practices.
• Project Management: Proficiency in planning, coordinating, and executing performance management projects and initiatives.
• Consultancy and Advisory Skills: Capability to provide guidance and consultancy services to stakeholders on performance-related matters.
• Communication Skills: Strong verbal and written communication skills to convey performance management concepts effectively.
• Analytical Skills: Aptitude for monitoring, tracking, and analyzing performance data to identify trends and areas for improvement.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Assists in leading the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

CORE WORK ACTIVITIES

Developing and Executing Food and Beverage Strategy and Goals

• Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations.
• Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.
• Ensures integration of departmental goals in game plans.

Leading Food and Beverage Teams

• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
• Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings and staff meetings).
• Reviews staffing levels to ensure that guest service and operational needs are met.
• Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
• Provides feedback to employees based on observation of service behaviors.
• Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.
• Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.
• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
• Order and purchase equipment and supplies.

Maximizing Food and Beverage Revenue

• Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
• Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Strives to improve service performance.

Managing and Conducting Human Resource Activities

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Communicates and executes departmental and property emergency procedures.
• Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Establishes guidelines so employees understand expectations and parameters.
• Ensures employees receive on-going training to understand guest expectations.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Respond to any questions from guests and follow up with Japanese speaking guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests.

Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global
team, and become the best version of you.