Responsibilities

• Comply with company’s standard operating procedure (SOP)

• Manage and supervise multiple conversation platforms on daily enquiries

• Identifying and assessing client's need to ensure service excellence.

• Solve operational issues on a day-to-day basis

• Rectify problematic transactions and coordinate between internal department

• Provide administrative support to local and overseas Clients

• Recommend any possible improvement and process enhancement within the area of responsibility

• Resolve Customer Complaints promptly

• Monitor & follow up with the relevant department/s on escalated cases that require clarification updates

• To collect, analyse and communicate the root cause for traces to relevant parties (including other functional areas)

• To continuously review and improve existing trace and service recovery processes to ensure relevance to the dynamic business environment to establish and maintain a competitive advantage

• Ensure a positive client experience by following up and resolving customer service-related issues in an appropriate and timely manner

• Support departmental Key Performance Indicators set by Management

• Any other ad-hoc duties as assigned

Requirements

• Good command of English, both written and spoken.

• Excellent listening, negotiation and presentation abilities with strong verbal and written communication skills

• Proactive, resourceful with the ability to work well independently or in groups

Competencies

• Attention to Detail — The job requires being careful about detail and thorough in completing work tasks

• Communication and interpersonal skills – The job requires being a skilled negotiator, listener, and agile speaker to address concerns across all levels of people

• Customer-focused orientation – The job requires being customer-focused, and involves ensuring that all aspects of the company put its customers' satisfaction first

• Cooperation — The job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude

• Mental strength/Stress tolerance – The job requires the capacity to endure pressure or uncertainty without becoming negative towards self or others

• Teamwork – The job requires a great amount of collaboration to work and perform more efficiently in a team

• Adaptable, proactive, and possess a positive attitude and work ethics

Job Description

• Coordinate with relevant parties to resolve delivery related issue, ensure orders are delivered in a timely manner and improve customer satisfaction
• Handle customer feedbacks on order fulfilment
• Execute logistic tasks within stated guidelines and policies
• Manage customer billing & coordinate with finance
• Work closely with Transport/Operation Manager
• Ensure all drivers and delivery assistants comply to SOPs
• Plan, schedule, organize and assign jobs daily
• Assist the Operation Manager to monitor the vehicles' servicing/maintenance schedule and arrange accordingly

Job Requirement

• Applicants must be willing to work in logistics industry
• Preferred 1 year(s) of working experience in the logistics field for this position
• Ability to work independently and meet tight deadlines
• Ability to handle stress in a fast-paced environment
• Good communication skill
• Proficient in MS Office and basic MS Excel skills
• Able to read, write and communicate in English and Chinese (to communicate with Mandarin speaking workers)
• Possession of Class 3/4 License will be a plus point

Aramex is a leading global provider of comprehensive logistics and transportation solutions. Established Aramex, a global leading service provider of comprehensive logistics and transport solution serves 15 million customers worldwide. Aramex employs over 18,000 motivated professionals in over 66 countries worldwide with a shared vision to provide a seamless logistics and delivery experience – connecting the globe.

Our Mission is to Deliver flexible, innovative, reliable transport and logistics solutions.

Sea Freight Customer Service / Specialist

We are looking for a Sea Freight Customer Service / Specialist to join our Singapore team and will report to the Sea Freight Assistant Manager.

Responsibilities

• Establish good working relations with customers and provide them the best freight solution
• Handle freight enquiries, quotations and coordination with customers.
• Provide support for the commercial team by providing quotations
• Support customers on any claim, payment issues or pending shipment.
• Manage shipment from origin to destination to ensure customers’ satisfaction.
• Coordinate with multiple stakeholders internally.
• Negotiate rates with carriers, agents, offices and service providers.
• Report any failure to the line manager and ensure client is updated on time manner.
• Maintaining daily and regular reports.

Requirements

• At least 2 years working experience in freight forwarding
• Customer service oriented and key account management is preferred

Jason Marine Group Limited is a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region.

Reporting to the Logistics Manager, the Logistics Assistant is responsible for coordinating general warehouse operations and activities including picking and packing, shipping and receiving deliveries, conducting stock checks, documenting warehouse transactions and records, and storing of inventory.

He is also responsible for the safe and efficient operation of handling equipment and spare parts. He is expected to work with internal and external stakeholders to accomplish his work.

Key Duties and Responsibilities

1) Perform receiving, goods checking, put-away, order picking and issuing / shipping of equipment and spare parts

2) Update all receiving and issuing transactions into the inventory management system

3) Check the quality of materials and monitor product lifespan

4) Handle import and export documentation

5) Assist in inventory control and conduct proper housekeeping in the store

6) Provide logistics administrative support

Requirements

1) ITE or equivalent

2) Basic IT and SAP knowledge

3) Cargo lifting, Cargo receipt, inspection

Work Environment

1) Full-time, working hours 8.30am to 5.30pm Mondays to Fridays, with lunch break.

40 hours per week

3) Our warehouse is located at Pantech Business Hub

Responsibilities:

Training

• Preparation and regular up-dating of Training Material for various training modules with focus on IATA Dangerous Goods Regulations; IMDG Code; ADR; Supply Chain Security (ISO28001, TAPA FSR, TAPA TSR & TAPA GSR); International Cyanide Management Code; Business Continuity (ISO22301); Risk Management; etc.
• Developing & designing examinations for certification training for the various training modules
• Evaluating examinations and training feed-back forms
• Maintains training records & certificates

Compliance (additional support activities)

Risk Management

• Assisting in ensuring that risk management systems are implemented effectively and followed
• Assisting in action plans concerning risk management
• Conducting Business Partner Due Diligence Checks

Credit Quality Evaluation for China Corporate Social Credit System Program (CSCSP)

• Systematically identifies, records, analyses, evaluates, and finds optimum means/options to mitigate or transfer risks
• Conducts Business Partner CSCSP Checks
• Keeps management closely informed and prepares risk management system reports

Management Report

• Assisting in the preparation for compliance management reports
• Assisting in the Maintenance of records on ISO policies & certificates

General Tasks

• Liaises with regional compliance team and fulfilling regional compliance requirements
• Conducts or jointly conduct investigations on both internal and external compliance issues
• Prepares presentation material for meetings
• Attends meeting/ presentation with customers and /or interested parties

Requirements:

• Bachelors' Degree in any field
• Relevant work experience with back-ground of Logistics & Supply chain is a must
• Good communication skill and ability to coordinate with stakeholders from different functional background
• Good reading and writing skill in both English and Chinese is a must as documents are in Chinese when liaising with counterparts in China.
• Can perform internal quality and health & safety audits; at a minimum internal auditor certification
• Strong back-ground in dangerous goods regulations with relevant certificates
• Proficient in Microsoft Office

· Level 1 support (office/ warehouse), maintenance and resolution of hardware and software issues related to end-user desktops/laptops, servers, printers and other network issues within the organisation.

· Level 1 support for in-house application, escalate to outsource application support if unable to resolve

· Vendor escalation for desktops/laptop hardware purchases, repairs or software troubleshooting.

· Maintain and review IT documentation, covering infrastructure, inventory, service subscriptions and contracts.

· Perform and participate in capacity planning, redundancy planning and execution of Disaster Recovery Plan.

· Provide input for annual IT requirements planning and budgeting.

· Involve and conduct regular system audit for IT effectiveness, efficiency and security.

· Analyse & evaluate system & users’ requirements and make recommendations for IT upgrades.

· Proactively propose suggestions to improve IT systems and operations.

· Work with Outsource Application service providers to implement new enhancement, projects, updates or bug fixes to in-house applications.

· Any ad-hoc tasks as assigned by the Management.

· Daily check on server backup status

Requirements

· Good knowledge – Operating System (Windows 10/11), Microsoft 365 Administration, Microsoft Office 365 Suite

· Minimally a Diploma in Information Technology

· Know MS SQL, MS Office, Windows Server and hardware maintenance of computer.

· Good attitude and willing to learn and work as a team.

· Fast-Paced Work Environment.

Responsibilities:

• Management and development of defined portfolio
• Fulfill targets set by management
• Increase customer base
• Expand business
• Gather and review market data
• Conceptualise and implement key account management strategy in collaboration with key internal stakeholders that are in line with department objectives and targets
• Consistently build and maintain a professional, trustworthy and respectful relationship with the key stakeholders in defined portfolio of customers
• Provide and derive insights from periodical revenue and activity reporting to identify new trends and opportunities
• Formulate new initiatives that enables the key accounts team to gain new business and maximise growth within existing customer base so that team sales results are achieved
• Lead and drive additional process improvement projects for the team to optimise output and results

Business Partnering:

• Partner closely with key stakeholders (internal and external) to drive cross-functional support, engagement and advocacy for the success of the team

Requirements:

• Diploma / Bachelor's Degree
• 2 years of experience in sales, preferably in the Last Mile Delivery and Fulfilment industry. A progressive and proven track record of sales success.
• Prior experience in major account handling.
• Excellent verbal and communication skills. Able to produce and deliver quality presentations on a regular basis to key stakeholders
• Thrives in a fast-paced environment
• Resourceful and adaptable in an ambiguous and new space
• Candidates with sales/business development background and wish to join the logistics industry are welcome to apply

A technology driven logistic company with a focus on providing Last-Mile Delivery and Fulfilment services in Singapore. We constantly innovate and evolve to meet the changing landscape of the E-commerce ecosystem.

Job brief:

Rewarding and stable career as a Warehouse Assistant.

Job Description:

- Pack and label parcels

- Load and unloading parcels

- Sorting of parcels

- Assist with daily operations duties and tasks

- Collection and delivery of parcels

- Any other ad-hoc task required by the department or management

Job Requirements:

- Basic computer and technology skills

- Proactive & good team player

- Possess own transport preferable

Procurement and Logistics Executive specializing in Procurement, Import and Export shipments plays a crucial role in managing the purchases of the organisation and international movement of goods. The candidate to ensure compliance of procurement policy, logistics regulations and optimizing transportation and logistics operations. Effective communication and collaboration with forwarders, suppliers and internal stakeholders are the key success in this role. This position reports to the Procurement Manager.

Procurement

• Responsible for the smooth & efficient operations of Purchasing and the company.
• Ensure all purchases for Projects and Shared Services are from qualified / approved suppliers and in compliance with the Purchasing Policies.
• Coordinate with project personnel on Project / Shared services procurement activities, while meeting delivery, lead-time and specification requirements.
• Issuance and Process of Purchase Order daily.
• Responsible for maintaining all Purchasing Documents.
• Duly expediting and tracking progress of all Purchase Orders.
• Ensure timely and correct delivery of goods and services.
• Monitors and proactive managed past due Purchase Orders.
• Generate Open Purchase Order Report, Review, update and maintain Open Orders till closed.
• Perform Goods Valuation Note (“GVN”) in system.
• Work closely with Business Unit (“BU”), Project, Warehouse, Logistics and Finance on all related matters.
• Established Price List / Agreement / Contract with suppliers.
• Handle Good Return to suppliers by liaising with the relevant stakeholder.
• Negotiate with suppliers for improved Payment / Credit Terms and Cost Savings.
• Review General Terms and Conditions and provide comments to the deviation list submitted by the vendors.
• Continuous Improvement for Best Practice.
• Backup / Coverage on Procurement activities for Procurement Personnel who is / are away for leave.
• Provide support to the Purchasing department if necessary.
• Any other Ad-hoc duties as assigned by the Procurement Manager.

Logistics

• Ensure that all import and export activities comply with customs regulations, including proper documentation, duties, and tariffs. Work with customs brokers or agents to facilitate smooth clearance through customs.
• Communicate with suppliers and vendors to coordinate the shipment of goods, including scheduling, packaging requirements, and documentation. Ensure timely delivery of products to meet production or customer demands.
• Collaborate with freight forwarders and logistics service providers to arrange transportation, including selecting the appropriate carriers, negotiating rates, and monitoring the performance of forwarders.
• Review all necessary import and export documentation, such as bills of lading, commercial invoices, certificates of origin, and import/export licenses. Accuracy and completeness of documentation are critical to avoiding delays and compliance issues.
• Plan and coordinate the transportation of goods, including selecting shipping methods (e.g., air, sea, road) based on cost, transit time, and product characteristics. Optimize transportation routes to minimize costs and transit times.
• Identify and mitigate risks associated with import and export activities, such as transportation delays, customs issues, or damage to goods. Develop contingency plans to address potential disruptions.
• Stay up to date with import and export regulations and trade compliance requirements. Ensure that all shipments adhere to international trade laws and regulations.
• Maintain clear and timely communication with internal teams, suppliers, forwarders, and customs authorities. Provide regular reports on shipment status, transit times, and any issues or exceptions.
• Address and resolve any issues related to import/export shipments promptly, such as customs delays, damaged goods, or transportation disruptions.
• Continuously assess the performance of freight forwarders and logistics partners, considering factors like reliability, cost-effectiveness, and customer service.
• Determine the correct tariff classifications for imported and exported goods to calculate duties and taxes accurately.
• Take advantage of trade agreements and preferential trade programs that can reduce tariffs and trade barriers for specific products and countries.
• Any other Ad-hoc duties as assigned by the Procurement Manager.

Requirements:

• Diploma/Degree in relevant or related fields for Procurement and Logistics.
• Min 5 years of work experience in Water Treatment Industry preferred.
• Experience in Project Procurement and contract management environment preferred.
• Good Communication skills for both verbal and written.
• Proficient in MS Office. E.g., Word, Excel, PowerPoint.
• Experience in Globe 3 system preferred.
• Good Team Player. Able to cooperate as a team.
• Speedy and Meticulous in execution of work duties with minimum or zero errors.
• Pro-active, flexible, adaptable and a fast learner in a demanding work environment.
• Positive attitude and hardworking.
• Willing to go the extra miles to get things done.
• Willing to work in Changi South.

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Job Highlights

· Positive Working Environment

· 5 Days Work Week

Main functions:

The list of activities is subject to changes by management. All the above shall be carried out according to the directives and by the company’s managers.

1) Use of SAP system to manage stock level, PO, and others.

2) Direct inbound or outbound logistics operations, such as transportation or warehouse activities.

3) Liaise with the Singapore Team, Supplier, and contractor for order and delivery.

4) Managed Storekeeper.

5) Liaise with forwarder for shipment to and from overseas.

6) Assist the Sales team in terms of creating quotations, and sale orders, and preparing and issuing PO.

Job Requirement:

· Diploma holders or other

· Candidates with no experience are welcome to apply

· Ability to prioritize work, well organized and good coordination

· Good communication skills

· Able to start on short notice

· Training will be provided

JOB MISSION:

• Single point contact with Customs Agents and Brokers to ensure proper compliance with customs regulations as well as IATA cargo agents.
• Be the link between the company and customers ensuring communication with participants from the whole import and export process.
• Develop long term durable relations with customers and suppliers maximizing the fidelity of these relationships.
• Extensive knowledge of duties, billing, tax and legal costs.
• Hazardous materials transportation knowledge, samples handling and delivery times.
• Analysis of costs, sourcing of transport companies, etc.
• Give support to material planning and production planning.

MAIN JOB FUNCTIONS:

• Execute and follow up export and import activities
• Control and review of pediments, complete documentation for exports and imports
• Analysis and comprehension of custom legislation. Establish internal procedures
• Establish action plans and response to daily logistics situations or issues.
• Proper records keeping

EDUCATIONAL AND OTHER SPECIFIC TRAINING REQUIREMENTS

• Degree/ Diploma in Commerce of Supply Chain

AREAS OF EXPERTISE AND YEARS OF EXPERIENCE

• 3-5 years of experience in traffic and logistics
• Dangerous Goods logistics management
• General knowledge of Customs laws and duties classification
• Working experience with Forwarders